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T A L K S W I T C H US E R G U I D E • N O R T H A M E R I CA
You can intercept a call that is ringing at any other local extension.
1. Pick up your handset.
2. At the TalkSwitch internal dial tone, dial
9
. This routes the call to
your local extension.
You can answer a call ringing at a specific extension.
1. If you know the extension that is ringing, dial
7
and the extension
number (i.e.
7112
to pick up a call ringing at extension 112).
2. If you are in the middle of a call and want to connect to another
incoming caller, press
Flash
to place the first caller on hold.
3. Dial
9
or
7
and the extension number to connect to the second
caller.
4. Once you are finished with the second call or would like to return to the
first caller, press
Flash
5
.
3.2.3 Placing calls on hold at a local extension
Place calls on hold
1. Press
Flash
(on the TalkSwitch TS-80, TS-200, TS-400 or TS-600 phones).
2. Press
Flash
again to take callers off immediate hold.
If you have multiple callers on hold or in queue at your extension, press
Flash
7
to retrieve callers on a first in/first out basis.
3.2.4 Transferring calls from an extension
3.2.4.1 Unscreened transfer
You can initiate an unscreened transfer from a local extension to another
local extension, remote extension or extension ring group.
1. Press
Flash
to put the caller on hold.
2. Dial the extension you want to transfer to and hang up. The caller is
taken off hold when the receiving extension answers. If the transferred
call is busy or not answered after the number of rings specified in the
No
If you press
Hold
on a regular, analog phone, you won’t be able to access
any of the TalkSwitch features while the caller is on hold. If you have
music on hold enabled, the caller does not hear music while on hold.
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