U S I N G T A L K S W I T C H
1 4 5
The call bridge telephone number you dial can be local, long-distance, toll
free (800 and 888) or international. Enter the telephone number as you
would in your office. For long-distance calls, include the 1, country code
and area code.
3.11.2 Using call back
The call back feature allows you to initiate TalkSwitch to call you at a
specified telephone number. This gives you access to the following:
•
Call bridge
•
Local extensions, remote extensions and ring groups
•
Voicemail
•
Configuration settings
Using call back involves 3 steps:
1. Call your TalkSwitch telephone number to activate call back.
2. Answer and accept call back. TalkSwitch calls you back within
30 seconds.
3. At the auto attendant you can choose to perform call bridge, dial an
extension, access and retrieve voicemail or configure TalkSwitch.
Activate call back
There are two ways to activate call back.
1. Using prompted call back activation from your out-of-office location:
a) Dial a TalkSwitch telephone number.
b) Let the line ring until the auto attendant answers.
c) Dial
6
on the telephone keypad.
d) If you have password protection on the account, enter your password.
e) TalkSwitch offers a series of prompts:
You can enter
1
and hang up to initiate the call back.
If you need to enter a new prompted call back number, enter
2
and
follow the prompts.
For prompted call back, TalkSwitch always dials the last prompted call
back number entered. If you do not have the auto attendant answer a
line, a generic TalkSwitch auto attendant will answer after 15 rings. You
can then dial
6
to access the call back settings.
