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T A L K S W I T C H US E R G U I D E • N O R T H A M E R I C A
2.4.5 Call Cascade
2.4.5.1 Local extensions
The call cascade feature lets you control routing options for each call to
local, remote or ring group extensions.
This section shows how to configure the incoming call cascade options for
the local extensions. The call cascade routing options are engaged if the
extension is selected by the caller, or if a call is manually transferred to the
extension. Once a call enters an extension‘s call cascade sequence, the
extension directs the call. It does not follow any other extension‘s options,
even if that extension is selected in the cascade sequence. What you see in
an extension‘s cascade sequence is exactly what you’ll get. You can set up
the call cascade sequences differently for each scheduling mode.
You can customize each extension individually with a wide array of features.
It is possible to configure up to three levels of call cascade for each
extension.
Example:
If a call reaches your desk and you are away, you can have the call
sent to a partner at another local extension. If the partner’s extension does
not pick up, the call could be routed to your cell phone. If your cell phone is
turned off, the call can be returned to your office voicemail.
Start with the steps below. You can modify the call handling options any
time. The examples in
2.4.5.4 Call cascade examples
on page 97
provide a
starting point.
1. Select
Call Handling -> Local Extensions.
2. Select the local extension for which you want to set up call cascade.
3. Select one of the two modes. Call handling can be set up differently
during business hours and after hours.
4. Click on the tab to modify the call handling options for the given
situation (e.g. when extension is
Busy
or
No Answer
, etc.)
