U S I N G T A L K S W I T C H
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on analog and IP phones except for the slight differences outlined in the
next paragraph.
Some IP phones display a notification on the screen while the caller is on
hold at your extension. If you want to rotate through queued callers while
you are on the phone, dial
7
and press
Dial, Send
or
. The caller you are
speaking to is placed on hold, and the first caller in the queue is retrieved.
If several callers are queued, dial
7
and press
Dial, Send
or
to retrieve
them on a first in/first out basis.
3.3.6 Using the TalkSwitch call waiting feature
If the call waiting feature is activated as a
Busy
option in the call cascade
routing for a local extension and the dialed extension is in use, the caller
hears ringing or music depending on the music on hold settings. The person
at the extension hears the following:
•
If the phone supports call waiting caller ID (type II signaling), you hear a
beep followed by a short blip. Depending on your phone, you may hear
something similar to a modem noise. This is normal. During this
notification, the caller ID information is displayed on the phone. The
caller does not hear the beep. The phone mutes the other side.
•
If the phone does not support call waiting caller ID, you hear a beep.
When the call waiting notification beep is heard, the person at the
extension can pick up another line and dial
7
and press
Dial, Send
or
to put the current caller on hold and answer the new caller. To
return to the previous call, press the flashing line key that corresponds
to the previous call. On most IP phones, this will put the current call on
hold and connect to the other caller.
•
To terminate the current call and go back to the other caller on hold,
hang up, then go off-hook and press the button that corresponds to the
flashing line of the caller on hold. If the person at the extension does
not want to take the new call, she or he can ignore the call waiting beeps
and TalkSwitch directs the caller to the next level of the call cascade for
that extension (i.e. send the caller to the associated voice mailbox).
3.3.7 Conference calling with TalkSwitch
3.3.7.1 Two TalkSwitch local extensions and one outside caller
You do not require access to the telephone company’s 3-way calling/
conference service to use the TalkSwitch conference calling capabilities.
1. Establish a call with an outside party.
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