U S I N G T A L K S W I T C H
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3.2.6.3 Using call park with the paging option
If the external paging option is enabled on TalkSwitch, you may choose to
announce a parked call over the PA system by pressing
0
. (e.g.
“Mary,
please pick up 501.”
). This tells Mary that she can retrieve the parked call
from any extension by pressing
501
at the dial tone.
If you have a combination of TS-80, TS-200, TS-400 and TS-600 phones in
the office, you can page an individual extension or a ring group (i.e press
85
, the
Page
button or softkey and the extension or ring group
number).
3.2.7 Queuing and retrieving callers
The following sections describe Uniform Call Distribution (UCD). This
includes features like call queuing, call waiting, conference calling, etc.
Call queue is a useful feature for placing multiple callers on hold at your
extension while you are on an existing call. For details on configuring call
queue, please refer to
Call Handling
in section
2.4.5 Call Cascade
on page 90.
3.2.7.1 Queuing calls to a single extension
If an extension is busy and has
queue call
set for the
Busy
call cascade,
incoming callers hear one of the prompts below, followed by music (if
enabled) while they are on hold:
If the call came from the auto attendant and the extension has a
voice mailbox:
“The extension you have reached is currently busy. If you wish to continue
holding, please remain on the line. To leave a voicemail message, press 1, and
to return to the main menu, press
star.
”
If the call came from the auto attendant and the extension has no
voice mailbox:
“The extension you have reached is currently busy. If you wish to continue
holding, please remain on the line. To return to the main menu, press star.”
If the call was transferred from another extension and the extension
has a voice mailbox, but there is no auto attendant on this line with a
main menu to return to:
If
Direct Line Access
is enabled at your extension, press
Flash
before
retrieving the parked call.
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