Standard Change-Makers Guardian BE Operating Instructions Manual Download Page 75 | Manualshive

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421 - not available
450 - requested command failed, mailbox unavailable
451 - command aborted server error
452 - command aborted server has insufficient storage

500 - syntax error
501 - syntax error in arguments
502 - command not implemented
503 - bad sequence of commands
504 - parameter not implemented

550 - mailbox unavailable
551 - recipient not local server gives forward address to try
552 - storage exceeded
553 - mailbox name invalid
554 - transaction failed

5.15.11

Troubleshooting

·

If there isn’t a local IP address in the Configuration Report email will not work. This should
happen automatically when you connect the GXP to your router.

·

There is a 30 second time out for the initial connection of email.

·

You will receive a “No server Ack” if there is not an ethernet connection.

·

A server error will be displayed as a combination of the step in the sending an email and the
SMTP error code. An example error is shown in figure 2 if the ‘@’ is left out of the email
address.

recipient

550 5.1.1
<name…

figure 2

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Summary of Contents for Guardian BE

Page 1: ...g Instructions 8M00585 REV 3 Models Included GXP BX BE and DLR P O Box 36550 Indianapolis IN 46236 0550 3130 N Mitthoeffer Rd Indianapolis IN 46235 0550 317 899 6966 FAX 317 899 6977 WEB www standardchange com ...

Page 2: ...fore shipping a Product to Manufacturer or one of its company owned service centers for warranty work the owner shall be certain that the source of difficulty could not be corrected by performing one or more of the procedures described in the Owner s Manuals If Manufacturer finds in its sole discretion that the difficulty could have been corrected by following a procedure in an Owner s Manual MANU...

Page 3: ...All Reports 21 4 5 5 Cortex Report 21 4 6 Promotion Reports 21 4 7 Printer Reports 21 4 7 1 Summary Resettable and Perpetual Audit 21 4 7 2 Door Open History 21 4 7 3 Shift Audit 21 5 0 Settings Menus 23 5 1 Printer Settings not DLR model 23 5 2 Bills Accepted Settings not DLR model 23 5 3 Button Settings 23 5 3 1 Setting the name of the button 24 5 3 2 Changing the type of button 24 5 3 3 Enterin...

Page 4: ...e entered code 32 5 4 4 1 3 Canceling a code 32 5 4 4 1 4 Printing a Book Of Codes 32 5 4 4 1 5 Clearing a Book Of Codes 32 5 4 5 CCII Encrypted Code Command II 33 5 4 5 1 Number of digits used for a wash code 33 5 4 5 2 The number of wash code sales terminals 33 5 4 5 3 The number of wash packages 33 5 4 5 4 The maximum number of codes to be issued in one day 33 5 4 5 5 Network Mask 34 5 4 5 6 Th...

Page 5: ... get to the internet 41 5 8 3 5 WashCard ethernet IP address 41 5 8 3 6 WashCard ethernet port 41 5 8 3 7 Viewing error messages from the card processor 41 5 8 3 8 Warning for possible credit card problems 41 5 8 3 9 Operating Hints 42 5 8 3 10 Troubleshooting 42 5 8 4 WashGear non E versions of software 43 5 8 4 1 GXP ethernet IP address 43 5 8 4 2 GXP ethernet port 43 5 8 4 3 GXP subnet mask 43 ...

Page 6: ...ess 52 5 10 22 Coin acceptor error takes the machine offline 53 5 10 23 Bill acceptor error takes the machine offline 53 5 10 24 Card system or card reader error takes the machine offline 53 5 10 25 Disable the keypad and cash voices 53 5 10 26 Button Light Mode 53 5 10 27 Button Light Delay 54 5 10 28 How can I take the GXP offline from outside the cabinet 54 5 10 29 Credit Card Tax 54 5 11 Promp...

Page 7: ... 79 7 6 1 2 Resetting Dispenser Error Conditions 81 7 7 Coin Acceptor Troubleshooting not BE or DLR models 82 7 8 Printer Troubleshooting not DLR model 82 7 8 1 Printer Fault Conditions 83 7 9 Voice Module Troubleshooting 84 8 0 PLC 84 8 1 Direct Logic 05 PLC Indicator Lights discontinued 85 8 2 CLICK Controller Indicator Lights 85 9 0 Frequently Asked Questions 86 10 0 Maintenance Repair 88 10 1 ...

Page 8: ...P BE GXP DLR You will also find instructions for 3rd party products that we use within our GXP Model Series For further information regarding these 3rd Party products you should contact those Manufactures directly Again thank you for choosing Standard Change Makers Inc as your Carwash business partner If you have questions regarding our GXP products please contact our offices at 1 800 968 6955 Sta...

Page 9: ... bag and twist it to choke the mouth of the bag Invert the bag and insert the neck of the bag into the top of the coin dispenser Loosen your grip on the bag neck slowly letting coins feed down into the dispenser The table below shows a convenient filling level for the various standard coin dispensers When possible you can turn your bank bags inside out and lessen the chance of small strings and th...

Page 10: ...enser You will have to power cycle the dispenser again Next press and release the Push Button see diagram below for location The dispenser will begin dispensing within 5 seconds The coin dispenser will stop when all coins have been cleared Note The Push Button must be pressed within 5 minutes of the time the power was turned off on to the machine 2 1 3 Programming the Coin Dispenser If for any rea...

Page 11: ...ER VALUE SETTINGS Value SW1 SW2 SW3 SW4 SW5 Token DOWN DOWN DOWN DOWN DOWN 05 DOWN DOWN DOWN DOWN UP 10 DOWN DOWN DOWN UP DOWN 20 DOWN DOWN DOWN UP UP 25 DOWN DOWN UP DOWN DOWN 50 DOWN DOWN UP DOWN UP 1 00 DOWN DOWN UP UP DOWN 2 00 DOWN DOWN UP UP UP 5 00 DOWN UP DOWN DOWN DOWN 10 00 DOWN UP DOWN DOWN UP 20 00 DOWN UP DOWN UP DOWN 50 00 DOWN UP DOWN UP UP If you wish to use a value not in this tab...

Page 12: ...door that can be easily opened to allow the accepted bills to be removed The location of the access door varies depending on the bill acceptor model yet all are easily viewable See the pictures below for the common access door locations For operational features and maintenance please refer to the bill acceptor manual Mars Acceptor Coinco Acceptor ...

Page 13: ...the Guardian If you do not see anything printed you have the paper inserted upside down See photos below Manual Loading With Power Off Pull the plunger out and load paper in At the same time rotate the large blue knob counterclockwise to pull the paper in See photos below Note Push plunger in to remove paper The plunger has to be pulled all of the way out for normal operation The thermal paper to ...

Page 14: ...and turn the crank lock handle clockwise until door is closed tight The crank lock handle can then be removed from door and replaced with plug locks See photos below of lock bolt wrench and plug locks SUGGESTION Place the extra key and key number tag to the cabinet in a safe place in the event it is needed at a later date The key number tag is the only place that this number is available If you lo...

Page 15: ...f an error was detected in the machine the error condition will be the first thing displayed as you enter the Main Menu If multiple errors have occurred the display will rotate through the errors If you press the right or left arrow button you will be in the Main Menu Hint you can also view the machine errors and events by accessing the Event Report menu item See the section of this manual titled ...

Page 16: ...or to pick one of the multiple settings The up down arrows are used to move through the list of available settings for each main menu item Note the little dots next to the buttons as a reminder of the direction they take you Press Both For MENU 1 IF THE STATUS LIGHT IS FLASHING A CODE OR IF YOU WANT TO ACCESS THE PROGRAMMING MENU PRESS BOTH TEST AND RESET TO ENTER MENU Note see viewing errors belo...

Page 17: ...note that the button on the User Keypad is not used to enter the symbol Pressing the button will display help information about the screen that is being displayed Numeric keys two through nine will cycle through the capitalized letters displayed on the key then the actual number then the non capitalized letters An example of the 2 key is A B C 2 a b c A B etc The 9 key is an exception in that it a...

Page 18: ...ces If at any time you are not sure what to do next just press the Help button Some help screens will not fit on a single display screen so it may be necessary to press the question mark button a second or third time in order to view the next help screen The help screens include detailed information that pertains to the feature you are viewing or setting Clear Button The clear button is used to cl...

Page 19: ...y identified because they end with a question mark symbol They are answered with a YES 9 button on the user keypad or NO 6 button on the user keypad These are typically used to enable or disable certain functions within the machine Numeric Entries These can be quickly identified because they always have a number in the entry even if the number is zero These are answered by entering in a number fro...

Page 20: ...gram in each of the machine modules dispensers EF Module etc The type and value of each dispenser can also be found here Other devices connected to the GXP will be displayed here also 4 4 Audit Report There are two audit report types available The most commonly used audit is the resettable audit This audit can be cleared and will provide accounting for any machine activity form that point until it...

Page 21: ... menu for reports that do not belong to another menu These are explained below Many of the reports available in other menus can also be printed here for conveyance 4 7 1 Summary Resettable and Perpetual Audit This reports the overall revenue in wash sales and revenue out These are the same reports as in the Audit Reports Menu 4 7 2 Door Open History If a door switch kit 4K00439 is installed the ma...

Page 22: ...Full Price qty 0 Discount 1 qty 0 Discount 2 qty 0 WASH 2 Full Price qty 0 Discount 1 qty 0 Discount 2 qty 0 WASH 3 Full Price qty 0 Discount 1 qty 0 Discount 2 qty 0 WASH 4 Full Price qty 0 Discount 1 qty 0 Discount 2 qty 0 Transactions Total qty 0 Value 0 00 Refund Total qty 0 Value 0 00 SHIFT AUDIT 1 location id 0 01 18 10 MON 1 07 PM last cleared on 01 15 10 FRI 8 43 AM POS Terminal Sales WASH...

Page 23: ...e process for Entering Text 5 2 Bills Accepted Settings not DLR model This menu lets you set parameters that are associated with the bill acceptor Use this to increase or lower bill acceptance security disable or enable acceptance of certain bill denominations etc 5 3 Button Settings This menu lets you set parameters that are associated with the Wash Packages and a la cart items that you offer A l...

Page 24: ...down arrow button What ever you choose will be used in other menus in reports and displayed to the user Custom Name The cursor will be flashing under the first character of the button name You can now change the button name using the text entry method 5 3 2 Changing the type of button selection is package button A package button is a complete wash package that may include an a la carte If an a la ...

Page 25: ... settings NO To go to Wash equipment signal time 5 3 6 1 Forcing particular change cancel uses forced change YES YES Pressing the cancel button will pay change according to the forced amounts NO The cancel button will not pay forced change Note this is affected by the cash cancel limit in Other Settings 5 3 6 2 Forcing change from cash dispensers cash dispenser forced change 0 For each money dispe...

Page 26: ...r the length of all A la carte signals 5 3 10 Entry message timeout entry message timeout 10 secs The time in seconds that a driver will be prompted to pull forward 5 3 11 Entry Delay entry delay time 1 secs This feature is used to increase the amount of time the Exit Prompt will be displayed It is particularly useful in the following circumstances If the Wash Bays has a purging cycle that occurs ...

Page 27: ...ays typically do not use a feedback signal 5 3 15 Monitor the Wash Bay Fault signal Enable Wash Bay Pulse check YES YES The brand of wash bay equipment allows the WASH IN USE END OF CYCLE feedback signal to issue a pulse indicating the wash bay has encountered an error When the pulse is detected the machine will cancel any stacked washes and allow a refund The Wash Bay Fault signal is not availabl...

Page 28: ...ting more revenue per customer To accomplish this every user regardless of their payment method cash credit or pre paid code will be provided an opportunity to upgrade their wash package or add an A La Carte service Ex RainX to their initial selection The Upsell time will be operator programmable Users who wish to skip the Upsell time will be prompted via voice message to press the ENT button on t...

Page 29: ...P will use the names and prices entered at the GXP 5 4 2 3 Send offline to POS Send offline to POS YES This will instruct the GXP to tell the POS system that the GXP is offline Some POS systems will not issue codes if the wash entry system is offline YES You can not sell wash codes while the GXP is offline NO You can sell wash codes while the GXP is offline 5 4 2 4 Send audit to POS Send audit to ...

Page 30: ...ate assigned at the POS4000 terminal Fleet codes can be used multiple times and typically do not have an expiration date assigned The controller in the GXP should have an EFII board equipped with an RS485 header and connector and a program version 2 009 or higher The POS 4000 should be equipped with the Unitec version of software To enable the GXP to use the RS485 link to the POS4000 go to the Oth...

Page 31: ...ogramming mode 5 4 3 1 Number of digits used for a wash code of code digits 6 The number of digits to be used for a wash code The more digits that are used the more secure you are from somebody guessing a code 5 4 3 2 Automatically entering a code number auto enter after 6 digits The number of digits that can be entered before a code will automatically entered This can be convenient for you custom...

Page 32: ...inting a Book Of Codes print Book Of Codes report Press YES to print all of the Book Of Codes sold at this machine This is only available if you have Code Command II selected under POS Settings 5 4 4 1 5 Clearing a Book Of Codes clear Book Of Codes report Press YES to clear all of the Book Of Codes sold at this machine Book of Codes Report Location ID 2 01 01 11 TUE 3 39PM Standard Change Engineer...

Page 33: ...rminals that will be selling wash codes It is very important that this matches the setting in the sales terminal satellite Note This question is only asked if encrypted is selected in POS Settings 5 4 5 3 The number of wash packages Max Progs 0 Enter the number of washes that your bay supports It is very important that this matches the setting in the sales terminal satellite Note This question is ...

Page 34: ...g the number of codes that can be validated max window 0 This is a GXP only setting It limits the number of codes that can be validated This is in case somebody is guessing your codes If left at zero then there is no limit 5 4 5 8 When to clear the encrypted database Clear the encrypted database If you make any changes to the Number of Digits Max Satellites Max Progs Max Codes Network Mask or Vali...

Page 35: ...red This can be convenient for you customer so they do not have to press the enter key You need to make sure this is large enough for any codes PIN numbers or external access codes 5 4 7 RFID Settings This is located under POS Settings 5 4 7 1 RFID type RFID type NONE Only the Xpress Wash RFID system is supported 5 4 7 2 RFID ethernet IP address RFID IP address 000 000 000 000 This is the IP addre...

Page 36: ...e Cancel code Press YES to cancel the code There will not be a record of this code if you press yes 5 5 4 Printing a Book Of Codes print Book Of Codes report Press YES to print all of the Book Of Codes sold at this machine This is only available if you have Code Command II selected under POS Settings Book of Codes Report Location ID 2 01 01 11 TUE 3 39PM Standard Change Engineering Test address 2 ...

Page 37: ...t vend time 1 secs The time in seconds that the auxiliary out signal from the PLC will be active The auxiliary out signal goes out at the same time as the wash signal 5 7 Card and Bill Fast Vend Settings The machine is equipped with a feature that can detect unusual and excessive machine activity usually indicative of fraudulent activity This feature is called Fast Vend Shut Off The machine will d...

Page 38: ...r the card number is added to the Good Card List The Good Card List is a list of cards that you want to accept regardless of the number of times they are swiped To add a card to the Good Card List you will manually enter the last four digits of the card number along with the card type You can also add known fraudulent card numbers to the Bad Card List This list contains the last four digits of car...

Page 39: ... user can use the same credit card in the same batch NO The user can not use the same credit card until the batch is processed 5 8 2 3 Updating your network settings with your credit card network Update Network Settings Press YES to start the update 5 8 2 4 Extra security enable zip code checking NO Select YES if you want the customer to have to enter his zip code 5 8 2 5 Viewing error messages fr...

Page 40: ...se refer to the Credit Card Settings in the main menu of the machine and press the help button to learn more about each setting HIGH SPEED CARD PROCESSING Some credit card processors allow high speed card processing If your machine was ordered with this capability it will be equipped with an IP Tran module This module will be located outside of the machine unless it has been mounted prior to shipp...

Page 41: ...your server will assign it 5 8 3 4 The GXP can not get to the internet Gateway IP address 000 000 000 000 If the router can not be found enter the IP address 5 8 3 5 WashCard ethernet IP address remote IP address 000 000 000 000 This is the IP address of the WashCard server and it must be set Please contact WashCard for this information 5 8 3 6 WashCard ethernet port remote port 0 This is the port...

Page 42: ...ash The controller in the GXP should be an EFIII board equipped with an Xport ethernet device and program version 3 033 or higher 5 8 3 10 Troubleshooting When connected to the WashCard card system you will see WashCard is CONNECTED in the CONFIGURATION REPORT If communication is lost for more than 3 minutes you will see WashCard is NOT CONNECTED After initializing the GXP will beep twice indicati...

Page 43: ...ecting to WashGear In this way you know the Guardian is working Set the time and program at least one wash value Exit all the way out of the menu and press reset It is not necessary to run the bay only that the Guardian does not have an error Once the Guardian is error free then proceed with the WashGear settings 5 8 4 1 GXP ethernet IP address local IP address 000 000 000 000 You can set this to ...

Page 44: ... problem Choose a number that fits your cash and credit card usage 5 8 4 9 Operating Hints You will not be able to change the wash names wash values or the clock of the GXP This will be done by the WashGear card system For information related to setting up and connecting to a WashGear card system consult the Installation Quick Guide It may require several minutes to connect to the WashGear system ...

Page 45: ...e ethernet connector mean The left LED indicates a connection It requires a loop back from the other device In other words for the light to be on it has to be connected at both ends The right LED indicates data flow This can be just data out with no response 1 WashGear is not selected and the cable is not connected No LEDs on 2 WashGear is not selected but the cable is connected Left LED on steady...

Page 46: ...0 000 000 SitePRO may have you change this 5 8 5 4 The GXP can not get to the internet Gateway IP address 000 000 000 000 If the router can not be found enter the IP address 5 8 5 5 SitePRO ethernet IP address remote IP address 000 000 000 000 As a guide this should be set to 010 001 010 100 This is the IP address of the SitePRO server and it must be set SitePRO may have you change this 5 8 5 6 Si...

Page 47: ...Fleet Gift and Loyalty Cards This means that if a fleet wash was discounted when a Fleet package was sold to the customer an additional discount can be issued by the GXP In other words the user received a discount when they pre purchased the card and another when they used it at the GXP Note GXP discounts available are Time Based Code Coupon Token The GXP audit does not reflect discounts issued by...

Page 48: ...st data out with no response 1 SitePRO is not selected and the cable is not connected No LEDs on 2 SitePRO is not selected but the cable connected Left LED on steady green When power is cycled or the Guardian is reset Left LED goes off while right led blinks orange Then left LED is on steady green 3 SitePRO is selected the cable is connected and after connection with SitePRO Left LED on Right LED ...

Page 49: ... more of the eight alarm conditions has been detected it cannot be used to identify which of the eight it was Below is a list of the alarm conditions that can be monitored by the machine and reported to a dialer See the Alarm Dialer Installation and Operating instructions for more information related to the dialer Bill Acceptor Offline Credit Card Acceptor Offline Dispenser Offline Cannot Make Exa...

Page 50: ...oney that can not be dispensed for the next transaction Hold escrow NO YES This will allow the overage to accumulate until there is enough escrow to load a wash NO The escrow will be reset to 00 00 after each transaction is completed You will keep the change that could not be dispensed This feature sets the condition of how the machine will operate if an overage in payment can not be returned in t...

Page 51: ... being made The machine will shut down with a bill acceptor error No further transactions will occur until the machine is reset Note This will cause a tamper if a customer tries to insert a second bill before the first bill acceptance cycle is complete This sets the stringing level for all connected bill acceptors Version 2 010 or later 5 10 11 Expanded user programming Expanded prog NO This featu...

Page 52: ...ting Administrative Access This is used to control access to certain feature groups based on a PIN identification number This feature is used primarily when non machine owners will have access to the machine You can program up to six PINs to allow access to be able to view or view and edit machine features 5 10 19 Location ID This setting is use to set a unique identifier for each machine This num...

Page 53: ... the machine loses communication to the card reader or if the card system has an error the machine will go offline NO The machine will continue to operate if the card reader or card system has an error 5 10 25 Disable the keypad and cash voices Disable keypad cash voices YES YES Disables the audio for the numeric keypad and when cash is inserted NO The machine will say every numeric button press a...

Page 54: ...ght pattern will repeat If you enter a 0 there will be no delay 5 10 28 How can I take the GXP offline from outside the cabinet Offline code 0 Enter a four digit code that can be entered through the numeric keypad When entered it will place the GXP offline Entering the code again will put the GXP online Cycling power will also place the GXP online 5 10 29 Credit Card Tax Credit Card Tax 0 000 Ente...

Page 55: ... the top line of the user display when this prompt is played press the down arrow button Note If your machine is equipped with the optional Voice Module the corresponding voice message will play at this time You should now see the portion of the prompt message that the user will see on the top line of the user display Press the down arrow button again to see the portion of this message that will b...

Page 56: ...e see attendant for car wash Out Of Service 2 reserved for future expansion Out Of Service 3 reserved for future expansion Out Of Service 4 reserved for future expansion Custom see section below for entering a custom prompt Offline Prompt This prompt is a status prompt It is played whenever the wash bay is not available to use This can occur when the machine is in the Sleep Mode or when it is plac...

Page 57: ...scount code using the keypad can give a repeatable discount towards one or more washes The discount can not accumulate There are three steps required to setup the discount codes identify the number of different codes to be used name each code create the code numbers The maximum number of discount codes is twenty Step 1 Identify the number of different discount codes to be accepted Step down into t...

Page 58: ...er machines will not recognize the code If you want to share bonus codes between machines this will require the bonus codes to be generated externally This would require setting up CCII Internet There are three steps required to setup the bonus code discounts identify the number of different codes to be used enter the number of days that the code will be valid name each bonus code The maximum numb...

Page 59: ...pons that can be accepted is four Step 1 Program the MEI bill acceptor to accept the coupon You must train the MEI bill acceptor to recognize the coupon when it is inserted If you are using multiple coupons they can all be programmed during this step The machine should be in the normal run mode user mode when training the acceptor to recognize the coupon See the decal on the back of the MEI bill a...

Page 60: ...after answering this question Step 4 Select if the coupon can give credit towards a wash package or it will give a discount to a wash package If you select YES multiple coupons can be used towards the purchase of any wash package This coupon will not show up as a selection in Promotion Settings but it can be used towards the purchase of a wash package in a promotion Next you must enter a value thi...

Page 61: ...erent token type proceed to the next step Remove the coin acceptor assembly from the machine The coin acceptor is held in by either four 6 32 nuts or two 10 32 nuts With the acceptor plugged in slide the front cover up using your thumb as shown below and identify the three controls to be used in this procedure rotary dial push button and LED Set the rotary switch position for the first token The f...

Page 62: ...abel cannot be changed The bottom line of the display will show TOKEN 1 The cursor will be flashing under the first character of the name You can now change the name using the text entry method Press the down arrow button to proceed to the next step Step 4 Select if the token can give credit towards a wash package or it will give a discount to a wash package If you select YES multiple tokens can b...

Page 63: ...me as the generic label Changing the name can make it easier to distinguish one card discount from another when you are viewing the associated Promotion Audit The audit totals will be listed under the name of the discount type not the generic label The top line of the display will now show disc card name which is the generic label for this discount The generic label cannot be changed The bottom li...

Page 64: ...many as six numbers in the code We recommend the code length be at least four digits long This is also where you can see if the code has been used Press the down button to enter the next code 5 12 7 Time Based This is the simplest discount to create Answer YES to allowing time based discounts Your customer will get a discount based upon the amount you enter in the promotion and the time of the pro...

Page 65: ...th secret code that no one knows about but be sure to tell everyone Human nature is to take advantage of a good thing before it is gone Naming the Promotion Give the promotion a name that you can easily recognize and distinguish Common examples are Early Bird Special Night Owl Special Coupon Promotion Mailer Promotion These names will show up on the Promotion Report and are helpful in distinguishi...

Page 66: ...the section of this manual titled Discount Type Settings for directions on setting these up Do this before proceeding with the Promotion Setup process It is important to note that the user of the machine can only apply one discount toward the purchase of a given wash They cannot for example deposit two tokens or a code and a token or a code and a coupon and receive multiple discounts toward the pu...

Page 67: ... and an ending time Repeat this for each day of the week use edit discount This is where you select a discount type that will be valid during the promotion The discount types are time code 1 20 bonus code 1 4 coupons 1 4 and tokens 1 4 discount card 1 20 and One Time Use OTU codes 1 20 If the discount type displayed is not the one you want to apply then answer No button 6 on user keypad Step throu...

Page 68: ...his model only has one cassette F53 2 cassette A Fujitsu model F53 bill dispenser is connected with two cassettes F53 3 cassette A Fujitsu model F53 bill dispenser is connected with three cassettes F53 4 cassette A Fujitsu model F53 bill dispenser is connected with four cassettes 5 14 2 Cassette Value cassette 1 value 0 00 Enter the value of the coupon or bill loaded in the cassette 5 14 3 Cassett...

Page 69: ...old out detector and allow the 40 70 bills that typically remain to be dispensed This feature will allow one cassette to dispense every bill before the next cassette with the same bill value is activated Note This applies to coupons also Coupons and bills of the same value are treated separately 5 15 Email Settings software version x xxxE Email Settings can be found near Other Settings You can ent...

Page 70: ...nt 1 Address name domain com send test alarm to Recipient 1 edit Recipient 1 alarms machine offline send email NO exact change send email NO card system comm send email NO edit Recipient 1 reports resetable audit send email NO edit account Recipient 6 perpetual audit send email NO Y Y Y promotion audit send email NO ...

Page 71: ...dress resembles name domain extension and you have a good connection the email will be successful so check your spelling If there is an error make a note of the error message Some of the possible errors are listed below 5 15 2 Alarms All alarms default to NO If you wish to receive an alarm press the YES button number 9 You will receive the alarm when condition is activated and an alarm when the co...

Page 72: ...ast Vend levels can be changed in CARD AND BILL FAST VEND SETTINGS Card Reader Communication card reader communication bad is sent if communication is lost to the card reader card reader communication good is sent when communication returns Card System Communication card system communication bad is sent if communication is lost to the card system card system communication good is sent when communi...

Page 73: ...p to a six digit number you can force an immediate sending of the selected reports The Clear All Reports flag will not cause the reports to be cleared as it does when reports are sent with the Report Send Time 5 15 7 Send Service Reports This is a built in feature that will email the needed reports to the service department so they can help you with your problem The problem could be something othe...

Page 74: ... connection making a connection to the email server hello initial handshaking to the server authorization sending the username and password this is for our server from sending the from information this would be report guardianxp com recipient this is the email address entered by the owner message created by the GXP this would be the report or alarm termination terminating the data closing closing ...

Page 75: ...eded 553 mailbox name invalid 554 transaction failed 5 15 11 Troubleshooting If there isn t a local IP address in the Configuration Report email will not work This should happen automatically when you connect the GXP to your router There is a 30 second time out for the initial connection of email You will receive a No server Ack if there is not an ethernet connection A server error will be display...

Page 76: ...en exposed to the UV rays from the sun To replace the old placard simply release the associated placard screw on the back of the cabinet until the placard is free enough to slide out of the holder It is not necessary to remove the screw just loosen it Remove the old placard and install the new one and then tighten the screw securely See the picture below for details If you wish to create your own ...

Page 77: ...T Help button then additional help information has not been included for the error condition you are troubleshooting 7 2 Viewing Machine Errors To view a machine error you must first enter the Main Menu mode by pressing the two red buttons on the main control module and holding them for a minimum of 3 seconds Upon releasing the buttons you will see the most recent error displayed on the User Displ...

Page 78: ...in the run position BILLBOX The bill acceptors billbox has been removed Replace the billbox then press the reset button on the control module to clear the error message BILLBOX FULL The bill acceptor billbox is full OVERPAY A dispenser has detected an overpay Check device for debris at the output sensor FAST VEND The total number of bills accepted has exceeded preprogrammed limit in the preprogram...

Page 79: ...e and that do not require factory repair Example a bent coin or a coin bag string that is stuck in the coin dispenser mechanism If you cannot resolve the issue in the field contact your nearest service center or send the faulty module in for repair Be sure to include a note that indicates the flash code error that was displayed as well as a detailed description of the circumstances clues surroundi...

Page 80: ...d out Look for string tape or debris Balance reconcile your machine revenue 7 A COIN ACCEPTOR ERROR WAS DETECTED Check to ensure that a bent coin or piece of debris is not interfering with the coin deposit path Check the associated cable s and connections 8 A DISPENSER ERROR WAS DETECTED If the Sold Out contacts for the dispenser have been bypassed this error will occur when the dispenser becomes ...

Page 81: ... dispenser is not talking Check the communication data cable connections Make sure the dispenser has power to it as well 36 Not Used Contact factory if error persists after resetting 37 Not Used Contact factory if error persists after resetting 38 Not Used Contact factory if error persists after resetting 39 BILL DISPENSER CARTRIDGE IN WRONG POSITION One of the bill cartridges in a multi note disp...

Page 82: ...also visit the IDX web site at www idxinc com for more information on programming or troubleshooting this device 7 8 Printer Troubleshooting not DLR model The optional Hengstler X 56 printer includes a Red and Green LED to indicate the status of the printer The LED conditions will indicate normal operation as well as the out of paper and printer failure conditions For a paper or cutter error press...

Page 83: ...ons Green LED Red LED Fault Condition Slow Blink 1 second on 1 second off Off Normal Operation Medium Blink 1 10 second on 1 10 second off Off Out of Paper Flicker Very fast twinkle On Cutter Error Paper Error Cutter Error The paper release plunger should be all of the way out during normal operation Paper Release Green LED Red LED ...

Page 84: ...eaker connections are missing You should also measure resistance from each speaker connection to the cabinet The resistance should be very high If not then there could be a short from the speaker wire to the cabinet 8 0 PLC The PLC is the interface that connects the Guardian XP to the car wash equipment This device has eight inputs and six outputs each having an LED indicator to show the status of...

Page 85: ... be set by relay on time in wash settings menu Y2 ON Wash three has been selected On time will be set by relay on time in wash settings menu Y3 ON Wash four has been selected On time will be set by relay on time in wash settings menu Y5 ON Wash bay busy or GXP waiting for end of cycle inhibit signal Y5 OFF Bay empty or GXP has received end of cycle signal 8 2 CLICK Controller Indicator Lights X1 W...

Page 86: ...FF time in wash settings menu Y6 ON Wash bay busy or GXP waiting for end of cycle inhibit signal Y6 OFF Bay empty or GXP has received end of cycle signal 9 0 FREQUENTLY ASKED QUESTIONS An owner can typically resolve many problems after he she has been familiarized with our machine The following are a few examples of questions and answers you may have concerning our equipment What kind of car wash ...

Page 87: ...er if empty or check for a flash code error on the coin hopper control board Refer to the Flash Code Troubleshooting Chart in this manual for more information Why does my machine display This Machine is Out of Service Enter the main menu mode by pressing and holding both the test and reset buttons for at least 3 seconds then releasing The last error that occurred will now be displayed Refer to the...

Page 88: ...st number of tools possible The following tools are recommended 7 16 3 8 and 11 32 sockets or nut drivers used for 20 10 32 and 8 32 nuts Socket extension used for long reach in deep cabinets Flat head 2 Phillips and 0 Phillips screw drivers used for removing module covers Needle nose pliers and wire cutters used for removing small parts and cable ties 10 1 Coin Token Dispenser Preventative Mainte...

Page 89: ...h For more information see the section of this manual that pertains to setting the coin dispenser hopper value Be careful to avoid pinching the motor connection wires see picture above between the coin dispenser control board and the coin dispenser frame To remove the coin dispenser with power off disconnect all cables connections If the dispenser will not be replaced immediately and the dispenser...

Page 90: ...ur when the coin reserve is near empty and a patron inserts a large denomination bill In other words you will want to leave enough coins in the dispenser to ensure that the last person to use the machine before it shuts off due to an empty condition receives all of their change Therefore the sold out level setting should match or exceed the value of the largest bill denomination to be accepted typ...

Page 91: ... Install the mounting plate onto the replacement bill acceptor Install the bill acceptor mounting plate in the machine using the 4 nuts 11 3 MDB Bill Acceptors The following is a list of MDB Bill Acceptors that will work in the GXP Series Changing bill acceptor models may require a different bill acceptor mounting bracket BRAND MFG S PT NO SCM PT NO DESCRIPTION Coinco Vantage Series 5V00352 Coinco...

Page 92: ...odel number are located on a label inside your machine Service center phone numbers are given on the last page of this manual 4 Always remove power from your machine prior to removal of a component 5 Remove the faulty component from the changer cabinet 6 If the component is to be returned to the factory or service center pack the component in the original factory packaging if possible If the origi...

Page 93: ... EF2 CPU MODULE BOARD ASSY w ETHERNET 2F03040 COVER EF2 CPU MODULE BOARD 2F02988 COVER PLC JUNCTION BOX 2F02978 COVER POWER BOX 2F03411 COVER INTERNAL WIRING HARNESS DOOR 2F03385 COVER SELECTION SWITCHES INTERNAL 6D00685 WASH SELECTION PLACARD CUSTOM 2F03043 WASH SELECTION PLACARD COVER FRAME 2F03282 WASH SELECTION PLACARD BACK PLATE 5L00107 2 LOCK PLUG SET MEDECO 2 LOCKS 2 KEYS 3M00113 LOCK CYLIN...

Page 94: ...ISPLAY MODULE 2X20 CHARACTERS 6L00132 USER DISPLAY WINDOW GXP 4E00347 SPEAKER ASSEMBLY 4M00947 HEATER CONTROL ASSEMBLY 4M00946 HEATER ELEMENT ASSEMBLY 5A00216 AUTO DIALER MODULE 5M00251 AUTO DIALER CABLE 4E00322 HOPPER P C BOARD ASSEMBLY 4M00865 HOPPER DISPENSER PLATFORM 5H00276 HOPPER DISPENSER DOLLAR QUARTER 5H00281 HOPPER DISPENSER CDN QUARTER 5H00277 HOPPER DISPENSER DIME 5H00283 HOPPER DISPEN...

Page 95: ... SCROLLING HOOD 6L00142 LENS PAY HERE BACK LIGHTED HOOD 4E00358 LED LIGHT MODULE BACK LIGHTED HOOD 5P00240 POWER SUPPLY UNIT BACK LIT HOOD 12 VDC 2P00192 LENS CLEAR SCROLLING SIGN HOOD 2P00191 LENS RED SCROLLING SIGN HOOD 4A00301 SCROLLING LED DISPLAY UNIT ASSEMBLY 1T00105 TRANSFORMER SCROLLING DISPLAY 4C00375 CABLE CPU TO SCROLLING DISPLAY 4C00395 CABLE TRANSFORMER FOR SCROLLING DISPLAY ...

Page 96: ...n be used for the welcome prompt up sell prompt exit prompt off line prompt out of service prompt as well as custom wash names Below is an example of a custom welcome prompt WELCOME TO BIG J CAR WASH WELCOME NAME TEMPLATE Welcome Message 1 Example W1T W E L C O M E T O W1B B I G J C A R W A S H Welcome Message 1 Top and Bottom W1T W1B Welcome Message 2 Top and Bottom W2T W2B Welcome Message 3 Top ...

Page 97: ...F Switch 3 OFF Switch 4 ON Switch 5 ON 2 Press the red selection button one time 3 Advance to the Dispenser Type selection step by setting Switch 1 ON Switch 2 OFF Switch 3 OFF Switch 4 OFF Switch 5 OFF 4 Press the red selection button ten times 5 Now set switches to desired setting Choice numbers 1 through 5 as per the chart below Once you ve made your selection press the red selection button one...

Page 98: ...ven if the cassette has the same denomination bill as another The first cassette programmed will be the top one the second is the next one down if looking at the dispenser and so on When the last cassette is programmed proceed to the next step If your machine was purchased without the optional EF Module you must use the Forced Dispense Feature page J to set the bill dispensed settings or the Make ...

Page 99: ...Home Office P O Box 36550 Indianapolis IN 46236 0550 3130 North Mitthoeffer Road Indianapolis IN 46235 0550 317 899 6966 800 968 6955 FAX 317 899 6977 WEB www standardchange com Record these numbers here for use when ordering parts Serial _______________________ Model _____________________ ...

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