80
Flash
Code
TROUBLESHOOTING HELP & COMMON FAILURE SOURCES
1
THE DISPENSER IS
SOLD OUT
. This is a normal operating condition and it indicates that the dispense
compartment needs to be refilled. Once refilled the error condition will automatically go away (reset). If this
error is issued and the device is not sold out (near empty), check the device sold out sensing contacts / circuit
for debris.
2
A
BILL ACCEPTOR
ERROR WAS DETECTED. The bill acceptor has detected an error. Check the items
listed below. If this does help identify the problem source, note the flash code displayed on the bill acceptor
and refer to the bill acceptor owners' manual for additional troubleshooting assistance.
·
Ensure the bill acceptor cable is plugged in properly.
·
Check the data cable (gray phone style cable labeled 4C00299) to ensure it is plugged in properly. The
cable is color coded at each end. Be sure the blue cable end is connected to the blue connector on the
circuit board.
3
THE
BILL STACKER
IS
MISSING
OR
FULL
– Empty the Bill Stacker and press the reset button on the
Primary Device. If the problem persist, remove the bill stacker and look for dirt or debris in the acceptors
bill path. Reinstall the bill stacker, making sure it latches securely in place.
4
A
BILL JAMMED
ERROR – The bill acceptor has detected a stuck bill or foreign object in the note path
(path bill travels through the Note Acceptor). Remove the item from the note path. Note: If this problem
persists, check the note path drive roller system for excessive wear (missing, cracked or stretched) on the
belts or O-rings. Clean or replace as necessary.
5
A
FAST VEND
SHUT-OFF ERROR – An abnormal sequence (quantity in certain time period) of bills was
deposited and the machine was automatically disabled. See section of this manual that discusses the Fast
Vend Shut-off setting, for more details regarding this feature.
6
STRINGING
WAS DETECTED – The stringing detection software has determined that a bill has been
pulled out or attempted to be pulled out. Look for string, tape or debris. Balance (reconcile) your machine
revenue.
7
A
COIN ACCEPTOR
ERROR WAS DETECTED. Check to ensure that a bent coin or piece of debris is
not interfering with the coin deposit path. Check the associated cable (s) and connections.
8
A
DISPENSER
ERROR WAS DETECTED.
·
If the Sold-Out contacts for the dispenser have been bypassed, this error will occur when the dispenser
becomes completely empty. Press reset after refilling the dispenser.
·
Check for debris in the dispense path of the associated dispenser - If blocked or dirty, remove debris.
Check the counting optics (device eyes) and remove excessive dust or debris. Check the associated cable
(s) and connections. Check the dispensing mechanism for debris - bent coin, coin bag string, stuck bill…
9
A FATAL
MEMORY
ERROR WAS DETECTED – Warning: the memory device that stores all critical
setup information (dispense amounts, security settings…) is failing. DO NOT reset the associated device or
place it back into operation!!! Replace the device logic board or send it in for repair with a note stating the
following – “
The EE memory has failed and will need to be replaced”.
10
POWER
FAULT DETECTED – Power was lost during a dispense. Check for intermittent connections or a
faulty power line condition, i.e. loose plug, corroded connections, or too much load on one circuit. Warning:
Power faults can result in short pays.
11
AN
UNKNOWN
OR UNDOCUMENTED ERROR WAS DETECTED – Contact a service center for an
updated error code list, and/or reset the machine and check for proper performance before placing back into
service.
12
ILLOGICAL
– An illogical setup was detected. Examples – All bill acceptance is turned off, the dispenser
type is invalid, the dispenser was told to dispense more than 200 “things”.
13
DATA
BAD ERROR – The machine has lost a portion of temporary memory. This error is not fatal
and the
machine will remain on-line. If a vend was in progress when the error was detected, the vend amount and associated
count were cleared. This error is typically caused by excessive power surges. Install a surge filter on the power line to
the machine.
14
OVERPAY
LOGIC ERR
–
The device calculated it was told to dispense to many items. Check Dispense
