
Customer Support Functions
Function Description
The firmware is able to execute and provide certain diagnostic and test functions. These functions are deacti-
vated by default. It is only necessary to activate these functions via the diagnostic function if you assume the
device is not working as expected and you contacted the Siemens Customer Support Center to get additional
diagnostic information on the device status (see chapter
10.3.2 Configuration via Web Pages
).
Activate Diagnostic Function 1 – Diagnosis HTML Server on Port 8080
i
i
NOTE
For the analysis of a potential problem or malfunction, contact the Siemens Customer Support Center.
The following table contains URL addresses that can be used if the Siemens Customer Support Center needs to
execute a diagnostic analysis.
HTML Page (URL)
Description
/printf
Diagnosis log is shown.
/fehler
Error log is shown.
/memstatistic
Table with runtime and stack usage of all tasks
TCP/IP stack dynamic memory statistics, for example, are shown.
/sntp
SNTP diagnosis is shown, for example, responses of NTP servers.
/ethst
Ethernet statistics (Ethernet MAC registers, and statistics) is shown.
Activate Diagnostic Function 2 – Test Functions via Modbus TCP
It is possible to use Modbus TCP to access various test functions via the holding register. With the default
settings, these test functions are deactivated. Read/write access to the Modbus register is not allowed. If
access to the associated Modbus register is requested, the error exception code 02 returns, stating:
ILLEGAL_DATA_ADDRESS.
Configuration via Web Pages
Diagnosis
The device is able to execute and provide certain diagnostic and test functions. These functions are deacti-
vated by default. It is only necessary to activate these functions via the diagnostic function if you assume the
device is not working as expected and you contacted the Siemens Customer Support Center to get additional
diagnostic information on the device status.
i
i
NOTE
Activate the following functions only on request of the Siemens Customer Support Center.
To change the Function activation settings in the Maintenance tab, proceed as follows:
•
In the navigation window, click Customer support functions.
10.3
10.3.1
10.3.2
Troubleshooting, Repair, and Fallback Mode
10.3 Customer Support Functions
SICAM, SICAM P850/P855 7KG85X, Manual
241
E50417-H1040-C482-A9, Edition 03.2022
Summary of Contents for SICAM 7KG85X
Page 7: ...6 SICAM SICAM P850 P855 7KG85X Manual E50417 H1040 C482 A9 Edition 03 2022 ...
Page 29: ...28 SICAM SICAM P850 P855 7KG85X Manual E50417 H1040 C482 A9 Edition 03 2022 ...
Page 99: ...98 SICAM SICAM P850 P855 7KG85X Manual E50417 H1040 C482 A9 Edition 03 2022 ...
Page 233: ...232 SICAM SICAM P850 P855 7KG85X Manual E50417 H1040 C482 A9 Edition 03 2022 ...
Page 259: ...258 SICAM SICAM P850 P855 7KG85X Manual E50417 H1040 C482 A9 Edition 03 2022 ...
Page 277: ...276 SICAM SICAM P850 P855 7KG85X Manual E50417 H1040 C482 A9 Edition 03 2022 ...
Page 281: ...280 SICAM SICAM P850 P855 7KG85X Manual E50417 H1040 C482 A9 Edition 03 2022 ...