Samsung SL-M2875FD User Manual Download Page 280

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6. Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

• Paper feeding problems

143

• Power and cable connecting problems

144

• Printing problems

145

• Printing quality problems

149

• Copying problems

157

• Scanning problems

158

• Faxing problems

160

• Operating system problems

162

Summary of Contents for SL-M2875FD

Page 1: ...erning installation basic operation and troubleshooting on windows ADVANCED This guide provides information about installation advanced configuration operation and troubleshooting on various OS enviro...

Page 2: ...sic copying 57 Basic scanning 62 Basic faxing 63 3 Maintenance Ordering supplies and accessories 68 Available supplies 69 Available maintenance parts 70 Storing the toner cartridge 71 Redistributing t...

Page 3: ...2 BASIC 5 Appendix Specifications 113 Regulatory information 123 Copyright 136...

Page 4: ...ow before using the machine Key benefits 4 Features by models 6 Useful to know 11 About this user s guide 12 Safety information 13 Machine overview 18 Control panel overview 21 Turning on the machine...

Page 5: ...n when not in use We recommend using recycled paper for saving energy Fast high resolution printing You can print with a resolution of up to 4 800 x 600 dpi effective 600 x 600 x 3 bit output Fast on...

Page 6: ...Samsung website www samsung com find your product Support or Downloads Wide range of functionality and application support Supports various paper sizes see Print media specifications on page 115 Prin...

Page 7: ...install the printer driver and software when you insert the software CD into your CD ROM drive For Windows select the printer driver and software in the Select Software to Install window Operating Sys...

Page 8: ...evice settings Samsung Printer Status Samsung AnyWeb Printb Samsung Easy Document Creator Easy Capture Manager SyncThru Web Service M267xN M267xFN M267xHN only SyncThru Admin Web Service M267xN M267xF...

Page 9: ...n the operating system you use the installed printer driver may differ b Download the software from the Samsung website and install it http www samsung com find your product Support or Download Before...

Page 10: ...LAN M267xN M267xFN M267xHN only Network Interface 802 11b g n wireless LANa M287xFW only Google Cloud Print M267xN M267xFN M267xHN only AirPrint M267xN M267xFN M267xHN only Eco printing Duplex 2 side...

Page 11: ...67xFN M267xFH M267xHN only M287xFD M287xFW M287xHN only Secure Receive M267xF M267xFN M267xFH M267xHN only M287xFD M287xFW M287xHN only Scan Scan to PC Copy Duplex Reduce Enlarge Collation 2 up 4 up A...

Page 12: ...The status LED flashes or remains constantly on Turn the product off and on again Check the meanings of LED indications in this manual and troubleshoot accordingly see Understanding the status LED on...

Page 13: ...its options or model you purchased The screenshots in this administrator s guide may differ from your machine depending on the machine s firmware driver version The procedures in this user s guide ar...

Page 14: ...is damaged or if the electrical outlet is not grounded This could result in electric shock or fire Do not place anything on top of the machine water small metal or heavy objects candles lit cigarette...

Page 15: ...ric shock or fire If the plug does not easily enter the electrical outlet do not attempt to force it in Call an electrician to change the electrical outlet or this could result in electric shock Do no...

Page 16: ...g 44 09 lbs lift with 1 person If the machine weighs 20 kg 44 09 lbs 40kg 88 18 lbs lift with 2 people If the machine weighs more than 40 kg 88 18 lbs lift with 4 or more people The machine could fall...

Page 17: ...closet If the machine is not well ventilated this could result in fire Do not overload wall outlets and extension cords This can diminish performance and could result in electric shock or fire a AWG...

Page 18: ...be dangerous if inhaled or ingested When changing the toner cartridge or removing jammed paper be careful not to let toner dust touch your body or clothes Toner dust can be dangerous if inhaled or ing...

Page 19: ...on guide Software CDa a The software CD contains the print drivers and software applications Handsetb b Handset model only see Variety feature on page 9 Misc accessoriesc c Miscellaneous accessories i...

Page 20: ...s on page 6 1 Document feeder cover 6 Paper level indicator 11 Paper width guide on a manual feeder 2 Document feeder input tray 7 Tray 12 Scanner lid 3 Document feeder output support 8 Manual feeder...

Page 21: ...or country see Features by models on page 6 1 Network porta a M267xN M267xFN M267xHN M267xHN M287xND M287xFD M287xFW M287xHN only 3 Extension telephone socket EXT b b M267xF M267xFN M267xHN M267xHN M...

Page 22: ...increases or decreases values 5 Menu Opens Menu mode and scrolls through the available menus see Accessing the menu on page 30 6 OK Confirms the selection on the screen 7 Stop Clear Stops an operation...

Page 23: ...enu and increases or decreases values 7 Menu Opens Menu mode and scrolls through the available menus 8 OK Confirms the selection on the screen 9 Numeric keypad Dials a number or enters alphanumeric ch...

Page 24: ...and Mac operating systems You can only use this function with USB connected machine When printing the active window whole monitor screen using the print screen button the machine may use more toner de...

Page 25: ...ur machine depending on its options or models Check your machine type see Machine overview on page 18 1 Connect the machine to the electricity supply first Turn the switch on if the machine has a powe...

Page 26: ...on to installing a network connected machine s driver see Installing driver over the network on page 13 If you are a Mac Linux or Unix OS user refer to the Installation for Mac on page 4 or Installat...

Page 27: ...ion window does not appear from Charms select Search Apps and search for Run Type in X Setup exe replacing X with the letter that represents your CD ROM drive and click OK If Tap to choose what happen...

Page 28: ...to use the Windows Store 1 From Charms select Search 2 Click Store 3 Search and click Samsung Printer Experience 4 Click Install If you install the driver using the supplied software CD V4 driver is...

Page 29: ...ll 3 Follow the instructions in the installation window 4 Insert the software CD into your CD ROM drive and install the driver again see Installing the driver locally on page 25 From the Windows 8 Sta...

Page 30: ...up This chapter provides information about the overall menu structure and the basic setup options Menu overview 30 Machine s basic settings 34 Media and tray 36 Basic printing 51 Basic copying 57 Basi...

Page 31: ...fer from your machine depending on its options or the models The menus are described in the Advanced Guide see Useful Setting Menus on page 63 1 Accessing the menu 1 Select the Fax Copy or Scan button...

Page 32: ...Mode Fax Confirm Image TCR Dial Modeb Receiving Receive Mode Fax Tel Ans Fax DRPD Ring to Answer Stamp Rcv Name Rcv Start Code Auto Reduction Discard Size Junk Fax Setup DRPD Mode Duplex Printc Chang...

Page 33: ...Source Margin Sound Volume Key Sound Alarm Sound Speaker Ringer Report Configuration Demo Page Network Conf d Supplies Info Usage Counter Fax Receivedb Fax Sentb Scheduled Jobsb Fax Confirm b Junk Fa...

Page 34: ...et Speeda Automatic 10Mbps Half 10Mbps Full 100Mbps Half 100Mbps Full a M267xN M267xFN M287xND M287xFD M287xFW M267xHN only Wirelessb Wi Fi ON OFF Wi Fi Direct WPS Setting WLAN Setting WLAN Default WL...

Page 35: ...d in delay fax They are printed on reports If however they are not correct you need to change it for the correct time being Enter the correct time and date using arrows or numeric keypad see Keypad le...

Page 36: ...utton to return to ready mode Refer to below links to set other settings useful for using the machine See Entering various characters on page 82 See Keypad letters and numbers on page 82 See Setting t...

Page 37: ...achine Using inflammable print media can cause a fire Use designated print media see Print media specifications on page 115 The use of inflammable media or foreign materials left in the printer may le...

Page 38: ...ing Duplex printing might not be available for some models see Features by models on page 6 Depending on the power voltage your machine uses available paper types for duplex printing differs Refer to...

Page 39: ...Media and tray 38 2 Menu Overview and Basic Setup 3 Loading paper in the tray When printing using the tray do not load paper on the manual feeder it may cause a paper jam 1 2 2 1 3...

Page 40: ...he center of the tray To ensure printing quality and to prevent paper jams only load the available paper see Print media specifications on page 115 Flatten any curl on postcards envelopes and labels b...

Page 41: ...Media and tray 40 2 Menu Overview and Basic Setup...

Page 42: ...set it using the Menu button on the control panel Then set the paper type from the Printing preferences window Paper tab Paper Type see Opening printing preferences on page 53 When using special medi...

Page 43: ...uring printing When selecting envelopes consider the following factors Weight should not exceed 90 g m2 otherwise jams may occur Construction should lie flat with less than 6 mm curl and should not co...

Page 44: ...ng creasing or jams and may even damage the fuser unit For the best print quality position margins no closer than 15 mm from the edges of the envelope Avoid printing over the area where the envelope s...

Page 45: ...3R 2780 Letter Labels To avoid damaging the machine use only labels designed for use in laser printers When selecting labels consider the following factors Adhesives Should be stable at your machine s...

Page 46: ...can cause paper jams Exposed adhesive can also cause damage to machine components Do not run a sheet of labels through the machine more than once The adhesive backing is designed for only a single pas...

Page 47: ...f preprinted paper reducing print quality 6 Setting the paper size and type After loading paper in the paper tray set the paper size and type using the control panel buttons The paper setting in the m...

Page 48: ...nted pages to align Unfold the output support 8 Preparing originals Do not load paper smaller than 142 x 148 mm 5 6 x 5 8 inches or larger than 216 x 356 mm 8 5 x 14 inches Do not attempt to load the...

Page 49: ...priority over the original on the scanner glass 1 Lift and open the scanner lid 2 Place the original face down on the scanner glass Align it with the registration guide at the top left corner of the...

Page 50: ...of the scanner while copying or scanning It is harmful to eyes In the document feeder Using the document feeder you can load up to 40 sheets of paper 80 g m2 21 lbs bond for one job 1 Flex or fan the...

Page 51: ...intout Always keep the glass clean see Cleaning the machine on page 83 To print on both sides of the paper using the ADF from the control panel press Copy Menu Copy Feature Duplex 1 2 Sidedor 1 2Sided...

Page 52: ...e 97 UNIX For Windows 8 user see Basic printing on page 133 The following Printing Preferences window is for Notepad in Windows 7 1 Open the document you want to print 2 Select Print from the File men...

Page 53: ...b If the print job is waiting in the print queue or print spooler cancel the job as follows You can access this window by simply double clicking the machine icon in the Windows task bar You can also c...

Page 54: ...tings on page 134 1 Open the document you want to print 2 Select Print from the file menu The Print window appears 3 Select your machine from the Select Printer 4 Click Properties or Preferences The s...

Page 55: ...and paper usage The Eco function allows you to save print resources and lead you to eco friendly printing If you press the Eco button from the control panel Eco mode is enabled The default setting of...

Page 56: ...Device Settings Eco 3 Press OK to save the selection Setting Eco mode on the driver Open the Eco tab to set Eco mode When you see the eco image that means the Eco mode is currently enabled Eco option...

Page 57: ...6 2 Menu Overview and Basic Setup The actual saved or reduced amount may differ depending on the operating system used computing performance application software connection method media media size job...

Page 58: ...not be supported see Features by models on page 6 15 Basic copy 1 Select copy Menu Copy Feature on the control panel Or select Menu Copy Feature on the control panel 2 Place a single document see Load...

Page 59: ...Accessing the menu on page 30 It may be necessary to press OK to navigate to lower level menus for some models Darkness If you have an original containing faint marking and dark images you can adjust...

Page 60: ...ct Menu Copy Feature Reduce Enlarge on the control panel 2 Select the option you want and press OK 3 Press Stop Clear to return to ready mode To scale the copy by directly entering the scale rate 1 Se...

Page 61: ...opy Feature Original Type Photo 1 Press ID Copy on the control panel 2 Place the front side of an original facing down on the scanner glass where arrows indicate as shown Then close the scanner lid 3...

Page 62: ...sic copying 61 2 Menu Overview and Basic Setup If you do not press the Start button only the front side will be copied If the original is larger than the printable area some portions may not be printe...

Page 63: ...glass or load the documents face up into the document feeder see Loading originals on page 48 2 Select scan Scan to PC Local PC on the control panel Or select Scan to Local PC on the control panel If...

Page 64: ...rnet service provider for use on DSL Micro filter 1 Line port 2 Micro filter 3 DSL modem Telephone line see Rear view on page 20 19 Preparing to fax Before you send or receive a fax you need to connec...

Page 65: ...kness to suit your fax needs see Adjusting the document settings on page 65 4 Press On Hook Dial on the control panel or lift the handset 5 Enter a fax number using the number keypad on the control pa...

Page 66: ...the factory When you receive a fax the machine answers the call on a specified number of rings and automatically receives the fax 22 Adjusting the document settings Before starting a fax change the fo...

Page 67: ...ing the highest resolution mode supported by the other fax machine Photo Fax Originals containing shades of gray or photographs Color Fax Original with colors Memory transmission is not available in t...

Page 68: ...Ordering supplies and accessories 68 Available supplies 69 Available maintenance parts 70 Storing the toner cartridge 71 Redistributing toner 73 Replacing the toner cartridge 76 Replacing the imaging...

Page 69: ...to obtain the list of available supplies and maintenance parts To order Samsung authorized supplies accessories and maintenance parts contact your local Samsung dealer or the retailer where you purcha...

Page 70: ...Model Average yielda a Declared yield value in accordance with ISO IEC 19752 Part name Toner cartridge M2670 M2870 series Approx 3 000 pages MLT D115L M2675 M2676 M2875 M2876 series Approx 1 200 pages...

Page 71: ...ulting from worn parts see table below The purpose of which is to maintain your machine in top working condition The maintenance parts below should be replaced when the life span of each item has been...

Page 72: ...ag from the original package Store lying flat not standing on end with the same side facing up as if it were installed in the machine Do not store consumables in any of the following conditions Temper...

Page 73: ...unt of toner that print jobs require The actual print yield may vary depending on the print density of the pages you print on operating environment percentage of image area printing interval media typ...

Page 74: ...s or models Check your machine type see Machine overview on page 18 If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water hot water sets toner into fabric To prev...

Page 75: ...Redistributing toner 74 3 Maintenance 4 M2670 M2870 series 1 2...

Page 76: ...Redistributing toner 75 3 Maintenance 5 M2675 M2676 M2875 M2876 series 1 2...

Page 77: ...e to the toner cartridge do not expose it to light for more than a few minutes Cover it with a piece of paper if necessary Do not touch the green area of the toner cartridge Use the handle on the cart...

Page 78: ...Replacing the toner cartridge 77 3 Maintenance 6 M2670 M2870 series When a toner cartridge has reached the end of life the machine will stop printing...

Page 79: ...Replacing the toner cartridge 78 3 Maintenance 7 M2675 M2676 M2875 M2876 series When a toner cartridge has reached the end of life the machine will stop printing...

Page 80: ...s Cover it with a piece of paper if necessary Do not touch the green area of the toner cartridge Use the handle on the cartridge to avoid touching this area Do not use sharp objects such as a knife or...

Page 81: ...Replacing the imaging unit 80 3 Maintenance 8 M2675 M2676 M2875 M2876 series 1 2 1 2...

Page 82: ...pages the machine has printed or scanned Replace the corresponding parts if necessary It may be necessary to press OK to navigate to lower level menus for some models 1 Select Menu System Setup Mainte...

Page 83: ...l to model see Accessing the menu on page 30 It may be necessary to press OK to navigate to lower level menus for some models You can set the machine s settings by using the Device Settings in Samsung...

Page 84: ...the surrounding area is contaminated with toner we recommend you use a cloth or tissue dampened with water to clean it If you use a vacuum cleaner toner blows in the air and might be harmful to you D...

Page 85: ...idge to avoid touching this area Use a dry lint free cloth when cleaning the inside of the machine be careful not to damage the transfer roller or any other inside parts Do not use solvents such as be...

Page 86: ...Cleaning the machine 85 3 Maintenance 2 1 1 2...

Page 87: ...irst Turn the machine off and unplug the power cord Wait for the machine to cool down If your machine has a power switch turn the power switch before cleaning the machine Illustrations on this user s...

Page 88: ...Cleaning the machine 87 3 Maintenance...

Page 89: ...he power cord Wait for the machine to cool down If your machine has a power switch turn the power switch off before cleaning the machine Illustrations on this user s guide may differ from your machine...

Page 90: ...ing the machine 89 3 Maintenance 4 Wipe the underside of the scanner lid and white sheet until it is clean and dry 5 Close the scanner lid 1 Scanner lid 2 Scanner glass 3 Document feeder glass 4 White...

Page 91: ...ng the machine do not tilt or turn it upside down Otherwise the inside of the machine may be contaminated by toner which can cause damage to the machine or reduce print quality When moving the machine...

Page 92: ...essages 107 This chapter gives helpful information for what to do if you encounter an error If your machine has a display screen check the message on the display screen first to solve the error If you...

Page 93: ...d correctly see Tray overview on page 36 Do not overload the tray Ensure that the paper level is below the paper capacity mark on the inside of the tray Do not remove paper from the tray while your ma...

Page 94: ...t jams in the document feeder a warning message appears on the display To avoid tearing the document remove the jammed document slowly and carefully To prevent document jams use the scanner glass for...

Page 95: ...Clearing original document jams 94 4 Troubleshooting 2 Original paper jam inside of scanner...

Page 96: ...ing original document jams 95 4 Troubleshooting 3 Original paper jam in exit area of scanner 1 Remove any remaining pages from the document feeder 2 Gently remove the jammed paper from the document fe...

Page 97: ...96 4 Troubleshooting Clearing paper jams To avoid tearing the paper pull the jammed paper out slowly and gently 4 In tray...

Page 98: ...Clearing paper jams 97 4 Troubleshooting 5 In the manual tray...

Page 99: ...Clearing paper jams 98 4 Troubleshooting 6 Inside the machine The fuser area is hot Take care when removing paper from the machine...

Page 100: ...Clearing paper jams 99 4 Troubleshooting M2670 M2870 series 1 2...

Page 101: ...Clearing paper jams 100 4 Troubleshooting M2675 M2676 M2875 M2876 series 1 2...

Page 102: ...Clearing paper jams 101 4 Troubleshooting 7 In the exit area...

Page 103: ...Clearing paper jams 102 4 Troubleshooting 8 In the duplex unit area...

Page 104: ...Clearing paper jams 103 4 Troubleshooting If you do not see the paper in this area stop and go to next step 1 2...

Page 105: ...may not be available depending on model or country To resolve the error look at the error message and its instructions from the troubleshooting part You also can resolve the error with the guideline...

Page 106: ...he estimated cartridge life of toner is close Prepare a new cartridge for replacement You may temporarily increase the printing quality by redistributing the toner see Redistributing toner on page 73...

Page 107: ...cted by operating environment percentage of image area printing interval graphics media and media size Some amount of toner may remain in the cartridge even when red LED is on and the printer stops pr...

Page 108: ...odels error number indicates the error number tray type indicates the tray number 9 Paper Jam related messages Message Meaning Suggested solutions Document jam Remove jam The loaded original document...

Page 109: ...dge The toner cartridge you have installed is not for your machine Install a Samsung genuine toner cartridge designed for your machine Prepare new cartridge Small amount of toner is left in the indica...

Page 110: ...emanufactured Samsung cannot guarantee a non genuine Samsung toner cartridge s quality Service or repair required as a result of using non genuine Samsung toner cartridges will not be covered under th...

Page 111: ...your machine Install a Samsung genuine imaging unit designed for your machine Prepare New Imaging Unit The imaging unit has almost reached its estimated cartridge life Replace the imaging unit as soon...

Page 112: ...ter properties does not match the paper you are loading Load the required size paper Message Meaning Suggested solutions Network Problem IP Conflict The network IP address you have set is being used b...

Page 113: ...5 Appendix This chapter provides product specifications and information concerning applicable regulations Specifications 113 Regulatory information 123 Copyright 136...

Page 114: ...Height 401 x 362 x 367 mm 15 8 x 14 2 x 14 4inches Weighta Machine with consumables M2670 series 10 8kg 23 8 lbs M2870 series 11 2kg 24 7 lbs M2675 M2676 series 11 1kg 24 5 lbs M2875 M2876 series 11...

Page 115: ...1 Wf Wirelessg Module SPW B4319S a Dimensions and weight are measured without a handset b Sound Pressure Level ISO 7779 Configuration tested basic machine installation A4 paper simplex printing c See...

Page 116: ...80 g m2 21 lbs bond 60 to 220 g m2 16 to 59 lbs bond 1 sheet of 80 g m2 21 lbs bond Legal 216 x 356 mm 8 5 x 14 inches US Folio 216 x 330 mm 8 5 x 13 inches A4 210 x 297 mm 8 27 x 11 69 inches Oficio...

Page 117: ...105 g m2 24 to 28 lbs bond Thicker paper Refer to the Plain paper section Refer to the Plain paper section Not available in tray 164 to 220 g m2 44 to 59 lbs bond Thin paper Refer to the Plain paper...

Page 118: ...hes 60 to 163 g m2 16 to 43 lbs bond d e Maximum size custom 216 x 356 mm 8 5 x 14 inches a Maximum capacity may differ depending on media weight thickness and environmental conditions b 1 sheet for m...

Page 119: ...ntium IV 2 GHz 512 MB 2 GB 10 GB Windows Vista Intel Pentium IV 3 GHz 512 MB 1 GB 15 GB Windows 7 Intel Pentium IV 1 GHz 32 bit or 64 bit processor or higher 1 GB 2 GB 16 GB Support for DirectX 9 grap...

Page 120: ...nistrator rights can install the software Windows Terminal Services is compatible with your machine Mac Operating system Requirements Recommended CPU RAM Free HDD space Mac OS X 10 5 Intel processors...

Page 121: ...driva 2007 2008 2009 2009 1 2010 32 64 bit Ubuntu 6 06 6 10 7 04 7 10 8 04 8 10 9 04 9 10 10 04 10 10 11 04 32 64 bit SuSE Linux Enterprise Desktop 10 11 32 64 bit Debian 4 0 5 0 6 0 32 64 bit CPU Pen...

Page 122: ...as your network machine The following table shows the network environments supported by the machine Free HDD space Up to 100 MB Items Specifications Network interface Ethernet 10 100 Base TX Wired Lan...

Page 123: ...NS Bonjour SLP UPnP Standard TCP IP Printing RAW LPR IPP WSD SNMPv 1 2 3 HTTP IPSec TCP IPv6 DHCP DNS RAW LPR SNMPv 1 2 3 HTTP IPSec Wireless security Authentication Open System Shared Key WPA Persona...

Page 124: ...zardous The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation user maintenance or prescribed service condition W...

Page 125: ...xtended period of time power consumption is automatically lowered ENERGY STAR and the ENERGY STAR mark are registered U S marks For more information on the ENERGY STAR program see http www energystar...

Page 126: ...esponsiblyto promotethe sustainable reuse of material resources Household users should contact either the retailer where they purchased this product or their local government office for details of whe...

Page 127: ...ble protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the inst...

Page 128: ...cation devices operating in the 2 4 GHz 5 GHz Band may be present embedded in your printer system This section is only applicable if these devices are present Refer to the system label to verify the p...

Page 129: ...e radio frequency exposure limit of 1m W cm2 may be exceeded at distances close to the antenna installed Therefore the user must maintain a minimum distance of 20cm from the antenna at all times This...

Page 130: ...operations or procedures where such action is reasonably required in the operation of its business and is not inconsistent with the rules and regulations in FCC Part 68 If such changes can be reasonab...

Page 131: ...on the same phone line as your machine you may experience transmission and reception problems with all the equipment It is recommended that no other equipment except for a regular telephone share the...

Page 132: ...the distribution board 24 Declaration of conformity European countries Approvals and Certifications January 1 1995 Council Directive 2006 95 EC Approximation of the laws of the member states related t...

Page 133: ...nication Standards Institute ETSI has issued an advisory document EG 201 121 which contains notes and additional requirements to ensure network compatibility of TBR21 terminals The product has been de...

Page 134: ...own at this time Because the wireless devices which may be embedded into your printer emit less energy than is allowed in radio frequency safety standards and recommendations manufacturer believes the...

Page 135: ...vices Since your system is equipped with a wireless device when traveling between countries with your system check with the local Radio Approval authorities prior to any move or trip for any restricti...

Page 136: ...Regulatory information 135 5 Appendix 27 China only...

Page 137: ...g Electronics Co Ltd Microsoft Windows Windows Vista Windows 7 Windows 8 and Windows Server 2008 R2 are either registered trademarks or trademarks of Microsoft Corporation iPad iPhone iPod touch Mac a...

Page 138: ...about installation advanced configuration operation and troubleshooting on various OS environments Some features may not be available depending on models or countries BASIC This guide provides informa...

Page 139: ...Google Cloud Print 60 3 Useful Setting Menus Before you begin reading a chapter 64 Print menu 65 Copy menu 67 Fax menu 70 System setup 73 4 Special Features Altitude adjustment 81 Entering various ch...

Page 140: ...2 Using the Linux Unified Driver Configurator 138 6 Troubleshooting Paper feeding problems 143 Power and cable connecting problems 144 Printing problems 145 Printing quality problems 149 Copying probl...

Page 141: ...your machine is attached to a network skip the following steps below and go on to installing a network connected machine s driver see Installing driver over the network on page 13 Installation for Mac...

Page 142: ...license agreement and click Continue 7 Click Agree to agree to the license agreement 8 Click Install All components necessary for machine operations will be installed If you click Customize you can ch...

Page 143: ...the Applications folder Samsung Printer Software Uninstaller 2 To uninstall printer software click Continue 3 Check the program you want to delete and click Uninstall 4 Enter the password and click OK...

Page 144: ...ftware If you are not a super user ask your system administrator 3 From the Samsung website download the Unified Linux Driver package to your computer 4 Right click the Unified Linux Driver package an...

Page 145: ...Administrator Login window appears type root in the Login field and enter the system password You must log in as a super user root to uninstall the printer driver If you are not a super user ask your...

Page 146: ...machine and software Useful network programs 9 Wired network setup 10 Installing driver over the network 13 IPv6 configuration 22 Wireless network setup 25 Samsung MobilePrint 57 AirPrint 58 Google Cl...

Page 147: ...sent to a certain person s email automatically Configure the network parameters necessary for the machine to connect to various network environments 2 SyncThru Web Admin Service Web based machine mana...

Page 148: ...nd IP address For example MAC Address 00 15 99 41 A2 78 IP Address 169 254 192 192 5 Setting IP address This feature is not available for the machine that does not support the network interface see Re...

Page 149: ...y and then click OK The machine will automatically print the Network Configuration Report Confirm that all the settings are correct IPv4 configuration using SetIP Mac Before using the SetIP program di...

Page 150: ...will automatically print the Network Configuration Report Confirm that all the settings are correct IPv4 configuration using SetIP Linux Before using the SetIP program disable the computer firewall f...

Page 151: ...country see Features by models on page 6 This feature is not available for the machine that does not support the network interface see Rear view on page 20 You can install the printer driver and softw...

Page 152: ...with the letter that represents your CD ROM drive and click OK If Tap to choose what happens with this disc pop up window appears click the window and select Run Setup exe 3 Read and accept The softwa...

Page 153: ...to install them using the supplied software CD 1 Make sure that the machine is connected to the network and powered on Also your machine s IP address should have been set see Setting IP address on pa...

Page 154: ...ince machine drivers should beinstalledontheOSspecific location this command applies to only application software n Printer name or N Printer name Specifies printer name Printer instance shall be crea...

Page 155: ...or UP printer name Removes only specified printer instance and not the driver files This command provides a way to remove only specified printer instance from your system without effecting other prin...

Page 156: ...Close 8 Linux You need to download Linux software packages from the Samsung website to install the printer software http www samsung com find your product Support or Downloads Install the Linux driver...

Page 157: ...es and optional goods may not be available depending on model or country see Operating System on page 6 To use the UNIX printer driver you have to install the UNIX printer driver package first then se...

Page 158: ...lling the printer driver package The utility should be used to delete the printer installed in the system a Run uninstallprinter command from the terminal It will open the Uninstall Printer Wizard The...

Page 159: ...IBM AIX with jetdirect Queue type only the DNS name is possible numeric IP address is not allowed 7 Queue type shows the connection as lpd or jetdirect in the corresponding list box Additionally usb...

Page 160: ...ork router Stateful Address IPv6 address configured by a DHCPv6 server Manual Address Manually configured IPv6 address by a user In the IPv6 network environment follow the next procedure to use the IP...

Page 161: ...ce Activating IPv6 1 Access a web browser such as Internet Explorer from Windows Enter the machine IP address http xxx xxx xxx xxx in the address field and press the Enter key or click Go 2 If it s yo...

Page 162: ...IPv6 addressing as a URL 2 Select one of the IPv6 addresses Link local Address Stateless Address Stateful Address Manual Address from Network Configuration Report see Printing a network configuration...

Page 163: ...computer and the machine at a time Wireless network name and network password Wireless networks require higher security so when an access point is first set up a network name SSID the type of security...

Page 164: ...hine 13 Introducing wireless set up methods You can set wireless settings either from the machine or the computer Choose the setting method from the below table Some wireless network installation type...

Page 165: ...a USB cable on page 32 Windows user see Access point without a USB cable recommended on page 35 Mac user see Access point via USB cable on page 41 Mac user see Access point without a USB cable recomme...

Page 166: ...ts If you do not set the password on Acess Points they might be exposed to illegal access from unknown machine including PCs smart phones and printers Refer to the Access Point user guide for password...

Page 167: ...differ depending on the access point or wireless router you are using Items to prepare Check if the access point or wireless router supports Wi Fi Protected Setup WPS Check if your machine supports Wi...

Page 168: ...ons in the window to set up the wireless network Connecting in PIN mode 1 Select Menu Network Wireless WPS Setting PIN on the control panel Or press and hold the WPS button on the control panel for mo...

Page 169: ...d from the wireless network and the WPS LED turns off When the Wi Fi network is being used While the machine waits until the current job is finished the light blinks fast on the WPS LED Then the wirel...

Page 170: ...ly their own SSID or choose the security option in detail 16 Setup using Windows Shortcut to the Samsung Easy Wireless Setup program without the CD If you have installed the printer driver once you ca...

Page 171: ...d search for Run Type in X Setup exe replacing X with the letter that represents your CD ROM drive and click OK If Tap to choose what happens with this disc pop up window appears click the window and...

Page 172: ...tion is not used and encryption may or may not be used depending on the need for data security Shared Key Authentication is used A device that has a proper WEP key can access the network WPAPersonalor...

Page 173: ...characters 9 When the wireless network set up is completed disconnect the USB cable between the computer and machine Click Next 10 Select the components to be installed 11 After selecting the compone...

Page 174: ...or Windows 8 If the installation window does not appear from Charms select Search Apps and search for Run Type in X Setup exe replacing X with the letter that represents your CD ROM drive and click OK...

Page 175: ...ireless network Set the wireless network using a USB cable see Access point via USB cable on page 32 If below screen appears press the WPS button from the control panel within 2 minutes 6 When the wir...

Page 176: ...ess point AP you may still connect the machine wirelessly to your computer by setting up an ad hoc wireless network by following the simple steps below Items to prepare Network connected computer Soft...

Page 177: ...ndow and select Run Setup exe 3 Read and accept The software End User License Agreement and Using Enhanced Features and Participating in Printer Usage Information Collection Program optional Then clic...

Page 178: ...work configuration is set to DHCP the wireless network setting should also be DHCP Likewise if the computer s network configuration is set to Static the wireless network setting should also be Static...

Page 179: ...Access point Network connected printer Software CD that was provided with your machine A machine installed with a wireless network interface USB cable 1 Make sure that the machine is connected to you...

Page 180: ...cable and click Next If the screen does not appear go to step 15 12 After searching the window shows the wireless network devices Select the name SSID of the access point you want to use and click Nex...

Page 181: ...d Confirm the encryption network password value WEP Key Index If you are using WEP Encryption select the appropriate WEP Key Index The wireless network security window appears when the access point ha...

Page 182: ...CD into your CD ROM drive 3 Double click the CD ROM icon that appears on your Mac desktop For Mac OS X 10 8 double click the CD ROM that appears on Finder 4 Double click the MAC_Installer folder Inst...

Page 183: ...rs select Using a direct wireless connection and click Next If the screen does not appear go to step 13 If below screen appears press the WPS button from the control panel within 2 minutes 12 When the...

Page 184: ...lied software CD into your CD ROM drive 3 Double click the CD ROM icon that appears on your Mac desktop For Mac OS X 10 8 double click the CD ROM that appears on Finder 4 Double click the MAC_Installe...

Page 185: ...showing the wireless network settings appears Check the settings and click Next Before entering the IP address for the machine you must know the computer s network configuration information If the com...

Page 186: ...k port will not be able to use this feature see Rear view on page 20 Your machine is a network compatible machine To enable your machine to work with your network you will need to perform some configu...

Page 187: ...on who set up your network To configure wireless parameters you can use SyncThru Web Service Using SyncThru Web Service Before starting wireless parameter configuration check the cable connection stat...

Page 188: ...reless security setting window appears enter the registered password network password and click Next 9 The confirmation window appears please check your wireless setup If the setup is right click Appl...

Page 189: ...a Wi Fi Direct network simultaneously so multiple users can access and print documents both from Wi Fi Direct and from a wired network You cannot connect your mobile device to the internet through the...

Page 190: ...nerated by default From the machine Machines with a display screen Accessing menus may differ from model to model see Accessing the menu on page 30 Select Menu Network Wireless Wi Fi Direct on the con...

Page 191: ...leshooting for wireless network Problems during setup or driver installation Printers Not Found Your machine may not be turned on Turn on your computer and the machine USB cable is not connected betwe...

Page 192: ...port s IP address How to compare 1 Print the network information report of your printer and then check the IP address see Printing a network configuration report on page 10 2 Check the printer port s...

Page 193: ...ork communication Check whether firewall software V3 or Norton is blocking the communication If the computer and the machine are connected on the same network and it cannot be found when searching fir...

Page 194: ...wireless network The machine is located away from obstacles that could block the wireless signal Remove any large metal objects between the access point or wireless router and the machine Make sure th...

Page 195: ...bilePrint application and it will automatically detect compatible Samsung printers Besides printing photos web pages and PDFs scanning is also supported If you have a Samsung multifunction printer sca...

Page 196: ...If it s your first time logging into SyncThru Web Service type in the below default ID and password We recommend you to change the default password for security reasons ID admin Password sec00000 5 W...

Page 197: ...nt 59 2 Using a Network Connected Machine Cancelling print job To cancel the printing job or view the print summary click the print center icon in multitasking area You can click cancel in the print c...

Page 198: ...Open the Chrome browser 2 Visit www google com 3 Sign in to the Google website with your Gmail address 4 Enter your printer s IP address in the address field and press the Enter key or click Go 5 Cli...

Page 199: ...on mobile device The following steps are an example of using the Google Docs app from Android mobile phone 1 Install the Cloud Print application on your mobile device If you do not have the applicati...

Page 200: ...Google Cloud Print 62 2 Using a Network Connected Machine 5 Select Print with Google Cloud Print 6 Click the Print button...

Page 201: ...us This chapter explains how to browse the current status of your machine and the method of setting for advanced machine setup Before you begin reading a chapter 64 Print menu 65 Copy menu 67 Fax menu...

Page 202: ...s for using this chapter The control panel provides access to various menus to set up the machine or use the machine s functions These menus can be accessed by pressing Menu Some menus may not appear...

Page 203: ...int copies on both sides of paper Off Prints in normal mode Short Edge Long Edge Copies You can enter the number of copies using the number keypad Resolution Specifies the number of dots printed per i...

Page 204: ...Print menu 66 3 Useful Setting Menus Emulation Sets the emulation type and option a M287xND M287xFD M287xFW M287xHN only Item Description...

Page 205: ...ee Reduced or enlarged copy on page 59 If the machine is set to Eco mode reduce and enlarge features are not available Duplexa You can set the machine to print copies on both sides of paper 1Sided Sca...

Page 206: ...the layout format such as ID copy 2 4 up and booklet Item Description Adjust Bkgd Prints an image without its background This copy feature removes the background color and can be helpful when copying...

Page 207: ...display depending on options or models If so it is not applicable to your machine see Menu overview on page 30 To change the menu options Press copy Menu Copy Setup on the control panel Item Descript...

Page 208: ...on page 65 Original Size Sets the image size Multi Send Sends a fax to multiple destinations see Sending a fax to multiple destinations on page 64 You cannot send a color fax using this feature Delay...

Page 209: ...g a reserved fax job on page 112 Item Description Item Description Redial Times Sets the number of redial attempts If you enter 0 the machine will not redial Redial Term Sets the time interval before...

Page 210: ...ze of the paper loaded in the machine Discard Size Discards a specific length from the end of the received fax Junk Fax Setup Blocks any unwanted faxes that you stored in the memory as junk fax number...

Page 211: ...xt that appears on the control panel display Default Mode Sets the machine s default mode among fax mode and copy mode PowerSave Sets how long the machine waits before going to power save mode When th...

Page 212: ...tinue Determine whether or not the machine continues printing when it detects the paper does not match the paper settings 0 Sec This option allows you to continue printing when the paper size you have...

Page 213: ...page 30 Eco Settings Allows you to save print resources and enables eco friendly printing Default Mode Select whether to turn the Eco mode on or off Onforce On Forced SetstheEcomodeon with password I...

Page 214: ...e speaker such as a dial tone or a fax tone With this option set to Comm which means the speaker is on until the remote machine answers You can adjust the volume level using On Hook Dial You can adjus...

Page 215: ...machine to print a report whether a fax transmission was successfully completed or not JunkFax Prints the fax numbers specified as junk fax numbers PCL Font List Prints the PCL font list Address Book...

Page 216: ...chine s serial number When you call for service or register as a user on the Samsung website you can find this Item Description Option Description TCP IP IPv4 Selects the appropriate protocol and conf...

Page 217: ...to enable this option to use UPnP SSDP protocol Turn the power off and on after you change above options Option Description Protocol Mgr continued MDNS You have to enable this option to use MDNS Mult...

Page 218: ...res Altitude adjustment 81 Entering various characters 82 Setting up the fax address book 84 Printing features 87 Scan features 101 Fax features 109 The procedures in this chapter are mainly based on...

Page 219: ...from Device Settings in Samsung Easy Printer Manager program or Machine section in Printer Settings Utility program For Windows and Mac users you set from Samsung Easy Printer Manager Switch to advanc...

Page 220: ...the letter O press 6 labeled with MNO Each time you press 6 the display shows a different letter M N O m n o and finally 6 To find the letter that you want to enter see Keypad letters and numbers on p...

Page 221: ...N O m n o 6 7 P Q R S p q r s 7 8 T U V t u v 8 9 W X Y Z w x y z 9 0 0 These symbols are available when you type for network authentication These symbols are available when you type for network auth...

Page 222: ...fax number you want and press OK 5 Press the Stop Clear button to return to ready mode 4 Using speed dial numbers When you are prompted to enter a destination number while sending a fax enter the spe...

Page 223: ...ers into the group 7 When you have finished select No when Another Number appears and press OK 8 Press Stop Clear to return to ready mode 7 Editing group dial numbers 1 Select fax Address Book New Edi...

Page 224: ...ame and number or the keypad button labeled with the letter you want to search For example if you want to find the name MOBILE press the 6 button which is labeled with MNO 4 Press Stop Clear to return...

Page 225: ...ght click on your machine 4 For Windows XP Server 2003 Server 2008 Vista select Printing Preferences For Windows 7 8 or Windows Server 2008 R2 from context menus select Printing preferences If Printin...

Page 226: ...stalled only on Windows Vista OS or higher For models that provide XPS driver from the Samsung website http www samsung com find your product Support or downloads Printing to a file PRN You will somet...

Page 227: ...he button from the window or press F1 on your keyboard and click on any option you want to know about see Using help on page 54 Item Description Multiple Pages per Side Selects the number of pages to...

Page 228: ...available If you select an unavailable paper size this option can be automatically canceled Select only available paper paper without or mark Double sided Printingb Double sided Printing Manual a Pri...

Page 229: ...nt Watermark The watermark option allows you to print text over an existing document For example you use it when you want to have large gray letters reading DRAFT or CONFIDENTIAL printed diagonally ac...

Page 230: ...OK or Print until you exit the Print window Overlaya This option is available only when you use the PCL SPL printer driver see Software on page 6 An overlay is text and or images stored in the compute...

Page 231: ...e you want to use in an external source you can also load the file when you access the Open window After you select the file click Open The file appears in the Overlay List box and is available for pr...

Page 232: ...ate the printing restriction feature and retry printing You cannot print PDF files that are restricted by a password Deactivate the password feature and retry printing Whether or not a PDF file can be...

Page 233: ...h application you use Follow the steps below to print from a Mac 1 Open the document to print 2 Open the File menu and click Page Setup Document Setup in some applications 3 Choose your paper size ori...

Page 234: ...models or options It means that the features are not supported see Features by models on page 6 Before printing in the duplex mode decide on which edge you will be binding your finished document The...

Page 235: ...ommon UNIX Printing System CUPS You can print on your machine from any such application 1 Open the document to print 2 Open the File menu and click Page Setup Print Setup for some applications 3 Choos...

Page 236: ...roperties window appears The following five tabs display at the top of the window General Allows you to change the printer location and name The name entered in this tab displays on the printer list i...

Page 237: ...Select how many copies are needed in Number of Copies To take advantage of the printer features provided by your printer driver press Properties 5 Press OK to start the print job Changing the machine...

Page 238: ...e the brightness resolution or image position of your document Text tab Set the character margin line space or the columns of the actual print output Margins tab Use Margins Set the margins for the do...

Page 239: ...C Scan the originals from the control panel Then the scanned data will be stored in the connected computers My Documents folder see Basic Scanning on page 62 TWAIN TWAIN is one of the preset imaging a...

Page 240: ...scan and device settings Image tab Contains settings related to image altering 5 Press Save OK 19 Scanning from network connected machine Make sure the printer driver is installed on your computer us...

Page 241: ...river by Control Panel Devices and Printers Add a printer Click Add a network printer from the wizard The machine that does not support the network interface it will not be able to use this feature se...

Page 242: ...ect your computer name from Destination List 5 Select the option you want and press OK 6 Scanning begins 21 Scanning from image editing program You can scan and import documents in the image editing s...

Page 243: ...adjust images without using additional software The WIA driver works only on Windows OS with a USB port 1 Make sure that the machine is connected to your computer and powered on 2 Place a single docum...

Page 244: ...save your scanned image If scanning does not operate in Image Capture update Mac OS to the latest version Scanning from network connected machine Network or wireless model only see Features by models...

Page 245: ...canning Scanning 1 Make sure that the machine is connected to your computer and powered on 2 Double click the Unified Driver Configurator on your desktop 3 Click the button to switch to Scanners Confi...

Page 246: ...he image area to be scanned in the Preview Pane 10 Select the option you want 11 Scan and save your scanned image For later use you can save as your scan settings and add it to the Job Type drop down...

Page 247: ...anel 2 Select Redial Times or Redial Term you want 3 Select the option you want 26 Redialing the fax number 1 Press Redial Pause button on the control panel 2 Select the fax number you want Ten recent...

Page 248: ...ithout going to the machine To send a fax from your computer the Samsung Network PC Fax program must be installed This program will be installed when you installed the printer driver 1 Open the docume...

Page 249: ...ations Once you entered a group dial number you cannot enter another group dial numbers anymore 8 Enter the job name and the time If you set a time earlier than the current time the fax will be sent a...

Page 250: ...n on the document glass or load the documents face up into the document feeder 2 Press Fax Menu Fax Feature Priority Send on the control panel 3 Enter the destination fax number and press OK 4 Enter t...

Page 251: ...d fax to other destination by a fax or a PC If you are out of office but have to receive the fax this feature may be useful Though you sent or received a color fax the data is forwarded in grayscale 1...

Page 252: ...stinctive Ring Pattern Detection DRPD feature Distinctive Ring is a telephone company service which enables an user to use a single telephone line to answer several different telephone numbers For fur...

Page 253: ...ile you are talking over the telephone connected to the EXT socket copy and scan features are not available 37 Receiving faxes using DRPD mode Distinctive Ring is a telephone company service which ena...

Page 254: ...Menu Fax Feature Secure Receive Print on the control panel 2 Enter a four digit password and press OK 3 The machine prints all of the faxes stored in memory 39 Printing faxes on both sides of the pape...

Page 255: ...ming faxes in its memory Then as soon as you finish copying or printing the machine automatically prints the fax If fax is received and being printed other copy and print jobs cannot be processed at t...

Page 256: ...sing management tools 119 Easy Capture Manager 120 Samsung AnyWeb Print 121 Easy Eco Driver 122 Using SyncThru Web Service 123 Using Samsung Easy Document Creator 126 Using Samsung Easy Printer Manage...

Page 257: ...ndows 8 from the Charms select Search Apps 3 Find Samsung Printers 4 Under Samsung Printers you can see installed management tools 5 Click the management tool you want to use After installing the driv...

Page 258: ...ws OS users only This feature may not be available depending on model or optional goods see Software on page 6 Capture your screen and launch Easy Capture Manager by simply pressing the Print Screen k...

Page 259: ...ftware on page 6 Available for Windows OS users only This tool helps you screen capture preview scrap and print Windows Internet Explorer pages more easily than when you use an ordinary program Downlo...

Page 260: ...ting To use this application Start Easy Eco Driver before printing job checkbox in the printer properties should be checked Easy Eco Driver also allows you to do simple editing such as removing images...

Page 261: ...ervice Before configuring options in SyncThru Web Service you need to log in as an administrator You can still use SyncThru Web Service without logging in but you won t have access to Settings tab and...

Page 262: ...IPSec and IPv4 IPv6 filtering Maintenance tab This tab allows you to maintain your machine by upgrading firmware and setting contact information for sending emails You can also connect to Samsung webs...

Page 263: ...ve an alert for 6 Click Apply If the firewall is activated the e mail may not be sent successfully In that case contact the a network administrator 4 Setting the system administrator s information Thi...

Page 264: ...features below Image Scanning Use for scanning single or mulitple pictures Document Scanning Use for scanning documents with text or text and images Text Converting Use for scanning documents that ne...

Page 265: ...r interfaces for the user to choose from the basic user interface and the advanced user interface Switching between the two interfaces is easy just click a button 5 Understanding Samsung Easy Printer...

Page 266: ...ly open the necessary section in the user s guide 3 Application information Includes links for changing to the advanced settings preference help and about The button is used to change the user interfa...

Page 267: ...o PC Settings This menu includes settings related to the basic fax functionality of the selected device Disable If Disable is On incoming faxes will not be received on this device Enable Fax Receiving...

Page 268: ...d automatically when you install the machine software You can also launch Samsung Printer Status manually Go to the Printing Preferences click the Basic tab Printer Status button These icons appear on...

Page 269: ...pplies You can order replacement toner cartridge s from online 4 User s Guide You can view the online User s Guide This button opens the Troubleshooting Guidewhenanerroroccurs Youcandirectly open the...

Page 270: ...m the Windows Store if the machine is connected to a computer with an Internet connection 8 Understanding the Samsung Printer Experience To open the application From the Start screen select the Samsun...

Page 271: ...k on this button to order replacement toner cartridges online You need to be connected to the Internet to use this feature 4 Visit Samsung Links to Samsung printer website You need to be connected to...

Page 272: ...cess this window by simply double clicking the machine icon in the Windows task bar You can also cancel the current job by pressing Stop Clear button on the control panel Opening more settings The scr...

Page 273: ...ing settings such as copies orientation and document type Eco settings This option allows you to choose multiple pages per side to save media Advanced tab Paper settings This option allows you to set...

Page 274: ...for the users with multi functional printers Scanning with your machine lets you turn pictures and text into digital files that can be stored on your computer Scanning from Samsung Printer Experience...

Page 275: ...ng Printer Experience 137 5 Useful Management Tools 7 Click Scan and save the image When you place the originals in the ADF or DADF Prescan is not available You can skip step 5 if the Prescan option i...

Page 276: ...page 6 After the driver is installed on your Linux system the Unified Driver Configurator icon will automatically be created on your desktop 11 Opening Unified Driver Configurator 1 Double click the U...

Page 277: ...ied Driver Configurator 12 Printers configuration Printers configuration has the two tabs Printers and Classes Printers tab View the current system s printer configuration by clicking on the machine i...

Page 278: ...default machine Stop Start Stops starts the machine Test Allows you to print a test page to ensure the machine is working properly Properties Allows you to view and change the printer s properties Cla...

Page 279: ...rts check the status of each port and release a port that is stalled in a busy state when its owner has terminated the job for any reason Refresh Renews the available ports list Release port Releases...

Page 280: ...n for what to do if you encounter an error Paper feeding problems 143 Power and cable connecting problems 144 Printing problems 145 Printing quality problems 149 Copying problems 157 Scanning problems...

Page 281: ...e tray and reload it correctly There is too much paper in the tray Remove excess paper from the tray The paper is too thick Use only paper that meets the specifications required by the machine The pap...

Page 282: ...ems Condition Suggested solutions The machine is not receiving power or the connection cable between the computer and the machine is not connected properly Connect the machine to the electricity suppl...

Page 283: ...tall the toner cartridge see Replacing the toner cartridge on page 76 Make sure the protect cover and sheets are removed from the toner cartridge see Replacing the toner cartridge on page 76 If a syst...

Page 284: ...ting preferences on page 53 Select the correct paper source See the printer driver help screen see Using help on page 54 A print job is extremely slow The job may be very complex Reduce the complexity...

Page 285: ...contain blank pages Some parts such as the controller or the board may be defective Contact a service representative The machine does not print PDF files correctly Some parts of graphics text or illu...

Page 286: ...shown when you click more settings Samsung Printer Experience is not installed Download the app from the Windows Store and install it Samsung Printer Experience is not shown when you click more setti...

Page 287: ...ner save mode is on Adjust the print resolution and turn the toner save mode off See the help screen of the printer driver A combination of faded or smeared defects may indicate that the toner cartrid...

Page 288: ...some areas to reject toner Try a different kind or brand of paper Change the printer option and try again Go to Printing Preferences click the Paper tab and set type to Thick see Opening printing pref...

Page 289: ...rrect the problem contact a service representative Black or color background If the amount of background shading becomes unacceptable Change to a lighter weight paper Check the environmental condition...

Page 290: ...ping seams on the reverse side Printing on seams can cause problems Or select Thick from the Printing Preferences window see Opening printing preferences on page 53 If background scatter covers the en...

Page 291: ...roperly Check the paper type and quality Ensure that the guides are not too tight or too loose against the paper stack Curl or wave Ensure that the paper is loaded properly Check the paper type and qu...

Page 292: ...are dirty Check for leaking toner Clean the inside of the machine see Cleaning the machine on page 83 Solid color or black pages The toner cartridge may not be installed properly Remove the cartridge...

Page 293: ...ansparencies try another type of transparency Because of the composition of transparencies some character voids are normal You may be printing on the wrong surface of the paper Remove the paper and tu...

Page 294: ...Preferences click the Paper tab and set type to Thin see Opening printing preferences on page 53 An unknown image repetitively appears on a few sheets Loose toner Light print or contamination occurs Y...

Page 295: ...t the original is face down on the scanner glass or face up in the document feeder If these steps do not correct the problem contact a service representative Image rubs off the copy easily Replace the...

Page 296: ...er cable with a known good cable If necessary replace the printer cable Check that the scanner is configured correctly Check scan setting in the application you want to use to make certain that the sc...

Page 297: ...a copying or printing job in progress Try your job again when that job is finished The selected port is currently being used Restart your computer and try again The machine printer cable may be improp...

Page 298: ...or thin Make sure that the document feeder is firmly closed The document feeder rubber pad may need to be replaced Contact a service representative see Available maintenance parts on page 70 Faxes ar...

Page 299: ...aper or cannot answer incoming calls Speak with the other machine operator and ask them to solve the problem on their side Faxes do not store in memory There may not be enough memory space to store th...

Page 300: ...ring printing Just keep waiting until the machine finishes printing If the message appears in ready mode or after printing has completed check the connection and or whether an error has occurred Samsu...

Page 301: ...r illustrations are missing Printing the PDF file as an image may enable the file to print Turn on Print As Image from the Acrobat printing options It will take longer to print when you print a PDF fi...

Page 302: ...color machine is used on version 8 51 or earlier of Ghostscript 64 bit Linux OS and has been reported to bugs ghostscript com as Ghostscript Bug 688252 The problem is solved in AFPL Ghostscript v 8 5...

Page 303: ...nly one of them at a time is allowed to gain control over the device The other user will encounter device busy response This usually happens when starting a scan procedure An appropriate message box a...

Page 304: ...2 201 24 18 www samsung com be Dutch www samsung com be_fr French BOLIVIA 800 10 7260 www samsung com BOSNIA 051 133 1999 www samsung com BOTSWANA 0800 726 000 www samsung com BRAZIL 0800 124 421 4004...

Page 305: ...www samsung com latin_en English ESTONIA 800 7267 www samsung com ee FINLAND 030 6227 515 www samsung com Country Region Customer Care Center WebSite FRANCE 01 48 63 00 00 www samsung com fr GERMANY 0...

Page 306: ...www samsung com Country Region Customer Care Center WebSite KUWAIT 183 2255 183 CALL www samsung com ae English www samsung com ae_ar Arabic KYRGYZSTAN 00 800 500 55 500 www samsung com LATVIA 8000 72...

Page 307: ...m Country Region Customer Care Center WebSite PHILIPPINES 1 800 10 SAMSUNG 726 7864 for PLDT 1 800 3 SAMSUNG 726 7864 for Digitel 1 800 8 SAMSUNG 726 7864 for Globe 02 5805777 www samsung com ph POLAN...

Page 308: ...Levant English TADJIKISTAN 8 10 800 500 55 500 www samsung com TAIWAN 0800 329 999 0266 026 066 www samsung com Country Region Customer Care Center WebSite TANZANIA 0685 88 99 00 www samsung com THAIL...

Page 309: ...rks WLAN and acts as a central transmitter and receiver of WLAN radio signals ADF An Automatic Document Feeder ADF is a scanning unit that will automatically feedanoriginalsheetofpapersothatthemachine...

Page 310: ...t typically vertical area where control or monitoring instruments are displayed They are typically found in front of the machine Coverage It is the printing term used for a toner usage measurement on...

Page 311: ...uns back and forth on the page and prints by impact striking an ink soaked cloth ribbon against the paper much like a typewriter DPI Dots Per Inch DPI is a measurement of resolution that is used for s...

Page 312: ...control MAC data link layer of the OSI model Ethernet is mostlystandardizedasIEEE 802 3 It has become the most widespread LAN technology in use during the 1990s to the present EtherTalk A suite of pro...

Page 313: ...ly rotating platters with magnetic surfaces IEEE The Institute of Electrical and Electronics Engineers IEEE is an international non profit professional organization for the advancement of technology r...

Page 314: ...ce exceeds that of TCP IP on a LAN ISO The International Organization for Standardization ISO is an international standard setting body composed of representatives from national standards bodies It pr...

Page 315: ...ng functionality in one physical body so as to have a printer a copier a fax a scanner and etc MH Modified Huffman MH is a compression method for decreasing the amount of data that needs to be transmi...

Page 316: ...but which is not itself copied or derived from something else OSI Open Systems Interconnection OSI is a model developed by the International Organization for Standardization ISO for communications OS...

Page 317: ...o interact with the device driver using standard input output system calls which simplifies many tasks Protocol A convention or standard that controls or enables the connection communication and data...

Page 318: ...dress and which part is the host address TCP IP The Transmission Control Protocol TCP and the Internet Protocol IP the set of communications protocols that implement the protocol stack on which the In...

Page 319: ...USB is designed to concurrently connect a single computer USB port to multiple peripherals Watermark A watermark is a recognizable image or pattern in paper that appears lighter when viewed by transm...

Page 320: ...anced security WPS The Wi Fi Protected Setup WPS is a standard for establishing a wireless home network If your wireless access point supports WPS you can configure the wireless network connection eas...

Page 321: ...age 107 F favorites settings for printing 53 fax adding documents to a reserved fax 111 automatic redialing 109 canceling a reserved fax job 112 changing the receive modes 114 delaying a fax transmiss...

Page 322: ...iver reinstallation for USB cable connected 7 printer properties 98 printing 97 scanning 107 system requirements 120 unifled driver configurator 138 using SetIP 12 linux scanning 107 loading paper in...

Page 323: ...a card stock 45 envelope 42 labels 44 output support 115 preprinted paper 46 setting the paper size 46 setting the paper type 46 special media 41 transparency 43 print menu 65 printer preferences Linu...

Page 324: ...ct numbers 166 SetIP program 10 49 Special features 80 specifications 113 print media 115 status 21 23 supplies available supplies 69 estimated toner cartridge life 72 monitoring the supplies life 81...

Page 325: ...ommon Windows problems 162 driver installation for network connected 14 driver installation for USB cable connected 25 28 system requirements 118 using SetIP 10 49 wireless ad hoc mode 25 Infrastructu...

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Samsung SL-M2875FD, User Manual

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