Promega Corporation ·
2800 Woods Hollow Road
·
Madison, WI 53711-5399 USA
Toll Free in USA 800-356-9526
·
Phone 608-274-4330
·
Fax 608-277-2516
· www.promega.com
Printed in USA.
Part# TM311
Revised 5/10
Page 83
Error Message
Description
Resolution
Instrument Problem (continued)
No tray in
instrument
Priming and flushing
injectors requires use of the
Waste Collection Tray
• Use the “Door” button to
open door and place the
Waste Collection Tray on
the Microplate Sample
Tray.
Plate location
misaligned
The sensor did not detect the
sample plate
• Push the Microplate
Sample Tray all the way
in, close the instrument
door and start the run.
Injector 1 not
installed
The protocol requires
addition of reagent using
Injector 1, but it is not
detected
• Verify Injector 1 is
installed correctly by
checking all connections
and looking for an
“Injector” icon on the
Instrument Status bar.
Injector 2 not
installed
The protocol requires
addition of reagent using
Injector 2, but it is not
detected
• Verify Injector 2 is
installed correctly by
checking all connections
and looking for an
“Injector” icon on the
Instrument Status bar.
Luminometer not
installed
Instrument does not detect
the Luminescence Module
• Verify the module is
installed.
• If the module is installed,
try rebooting the
instrument. If the
instrument still does not
detect the module, call
Promega Technical Services.
Fluorometer not
installed
Instrument does not detect
the Fluorescence Module
• Verify the module is
installed.
• If the module is installed,
try rebooting the
instrument.
• Undo the two set screws
on the module.
• Inspect the connectors for
defect.
• If the instrument still does
not detect the module, call
Promega Technical
Services.
