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MGC Administrator’s Guide

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Retrieving Diagnostic Files

There are numerous MCU tools to debug and trace suspended tasks. These
tools are:

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System Diagnostic Files

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System Dump Files

•

IP Card Diagnostic Files

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Video+ Diagnostic Files

•

Logger Diagnostic Files

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Audio+ Diagnostic Files

•

MUX+ Diagnostic Files

System Diagnostic Files

This utility is a debugging tool that traces a problem in the system and
captures the relevant details to a file, allowing the problem to be analyzed.
This feature records the traces that follow the specific task that became
suspended due to an exception.

The trace includes the content of that task’s stack, making it possible to track
all the addresses to which the task had been, until the exception occurred. For
more information on the Trace-Capture function, see “IP Terminal” on
page 5-29.

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Summary of Contents for MGC Administrator

Page 1: ...MGC Administrator s Guide Version 7 5 ...

Page 2: ...olycom Inc Information contained herein is subject to change without notice and does not represent commitment of any type on the part of Polycom Inc Polycom and Accord are registered trademarks of Polycom Inc Notice While reasonable effort was made to ensure that the information in this document was complete and accurate at the time of printing Polycom Inc cannot assume responsibility for any erro...

Page 3: ...ate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to c...

Page 4: ......

Page 5: ...n Setting the MCU Date and Time 2 17 Modifying the MCU Local Time for Daylight Savings 2 20 MGC Unit Software Installation 2 21 Dongle Information 2 26 Manual Installation of the Default Message Services 2 28 Command Line Launch 2 31 Windows Registry Access 2 31 Defining Network Services 3 1 Defining an ISDN Network Service 3 3 Settings Dialog Box 3 4 PRI Settings Dialog Box 3 6 Defining Sub Servi...

Page 6: ...t IP Network Service 3 97 Defining an MPI Network Service 3 99 Defining a New MPI Network Service 3 101 Assigning the MPI Network Service to the MPI Network Interface Module 3 109 Defining an ATM Network Service 3 112 Data Flow 3 113 ATM Setup Flow 3 114 Defining a New ATM Network Service 3 114 Completing the ATM Service Definition 3 121 Assigning the ATM Network Service to the ATM Network Interfa...

Page 7: ...the Data Module Specific Properties 4 47 Changing a Data Unit Type 4 49 Listing the Ports for each Data Unit 4 49 Resetting Enabling and Disabling Units 4 50 Removing a Card From the MCU 4 52 Resetting a Card 4 53 IP and Video Reset Card and Self Recovery 4 53 MCU System Management 5 1 MCU Resource Report 5 3 Resources Report Network Area 5 5 Network Area Parameters description 5 6 Resources Repor...

Page 8: ...ng the SNMP Parameters in the MGC Manager 5 46 Dongle Information 5 54 MCU Utilities 5 55 Send File 5 56 Send Configuration File 5 58 Get File 5 58 Edit version txt 5 58 Edit system cfg 5 60 System cfg Flags 5 61 Edit confer cfg 5 92 Confer cfg Flags 5 93 Backup Configuration 5 98 Restore Configuration 5 100 Reservations Backup and Restore 5 102 Restoring Reservations and Meeting Rooms 5 105 Downl...

Page 9: ...44 Audio Alert Event Indications 5 147 Configuring Event Indications 5 147 Viewing the Event Indications in the Indication Log Window 5 159 Saving the Events Log to File 5 159 Clearing the Events Log 5 160 Defining Operators 6 1 Listing the Operators Defined in the System 6 2 Adding a New Operator to the System 6 3 Deleting an Operator 6 5 Changing an Operator s Password 6 6 Operator Connections 6...

Page 10: ...ndpoint Using Profiles 7 22 H 323 Endpoint Over an H 323 Backbone to H 323 Endpoint Using Profiles 7 24 H 323 Endpoint Over an H 323 Backbone to H 320 Endpoint Using the Address Book 7 25 H 323 Endpoint Over an H 323 Backbone to H 323 Endpoint Using the Address Book 7 26 H 323 to H 320 to H 323 Calls 7 27 H 323 Endpoint Over an H 320 Backbone to H 323 Endpoint Using the Address Book 7 27 H 323 End...

Page 11: ...ng Services 7 54 Defining Routing Services Properties 7 57 Routing Method Address Book 7 62 Defining the Properties of Forwarding Services 7 66 Double Gateway 7 68 Defining the Remote Gateway 7 69 Defining a Gateway Link 7 71 Audio and Video Conversion Tools 8 1 Recording an Audio Message 8 3 Converting the Audio Message Files into MGC Format Files 8 7 Creating the Welcome Video Slide 8 9 Converti...

Page 12: ...NET T1 Net E1 C 1 Automatic Performance Monitoring C 2 Manual Performance Monitoring C 4 Handling the Performance Monitoring Errors C 8 Appendix D The Falcon Diagnostic Tool D 1 Test Description D 3 Using the Falcon Diagnostic Tool D 8 Falcon Main Window D 9 Main Menu D 10 Connecting to an MCU D 13 Adding an MCU to the Network D 14 Running Diagnostic Tests D 15 Post Testing Procedure for MGC 25 Un...

Page 13: ...ume II This manual assumes the user has knowledge of the following Familiarity with the Windows 95 98 2000 NT XP environment and interface Basic knowledge of video conferencing concepts and terminology Basic knowledge of the MGC Manager application Only users MGC Manager operators with Suppressor rights can perform MGC Manager configuration tasks In addition the user must have Superuser rights on ...

Page 14: ...es to the MGC unit In addition it describes the assignment of the Network Service to the appropriate Network module installed in the MCU Chapter 4 MCU Card Management Describes how to List the installed functional modules cards View and configure functional module parameters Reset the functional modules and their units Remove and restore a functional module Chapter 5 System Management Describes ho...

Page 15: ...the fault codes and their descriptions Appendix B PPP Setup Describes how to establish TCP IP communication between the MGC Manager and the MCU via a telephone line modem or serial connection Appendix C Performance Monitoring Net T1 Net E1 Describes how to monitor the performance of the ISDN lines connected to the Net T1 Net E1 Appendix D The Falcon Diagnostic Tool Describes how to use the Falcon ...

Page 16: ... symbols For example the Shift key appears as Shift The plus sign between two key names indicates that you must press and hold down one key while pressing down the second key For example press Alt P means that you press and hold down the Alt key while you press the P key Bold type appearing in the text or in a procedure indicates the word or the character that you should type into a text box or th...

Page 17: ... DPR Dual Port Ram ESD Electro Static Discharge HDLC High level Data Link Control HSD High Speed Data IP Internet Protocol H 323 and SIP LAN Local Area Network LED Light Emitting Diode LSD Low Speed Data MCU Multipoint Control Unit MPI Multi Protocol Interface MUX Multiplexer PBX Private Branch Exchange PRI Primary Rate Interface TCP Transmission Control Protocol TDM Time Division Multiplexing UIF...

Page 18: ...cribed in this guide as illustrated in the following chart Figure 1 1 Installation and Configuration Workflow Hardware Installation MGC Manager Software Installation First Entry MCU IP Configuration Network Services Definition MGC Software Upgrade Optional MGC Hardware Guide Chapter 2 MGC Administrator s Guide Chapter 2 MGC Hardware Guide Chapter 2 MCU definition in the MGC Manager MGC Administrat...

Page 19: ...flow Software Installation Hardware Installation MGC Manager Software Installation First Entry MCU IP Configuration Network Services Definition MGC Software Upgrade MGC Hardware Guide Chapter 2 MGC Administrator s Guide Chapter 2 MGC Hardware Guide Chapter 2 MCU definition in the MGC Manager MGC Administrator s Guide Chapter 2 MGC Administrator s Guide Chapter 2 MGC Administrator s Guide Chapter 3...

Page 20: ...OK Only users MGC Manager operators with Superuser rights can perform MGC Manager configuration tasks In addition the user must have Superuser rights on the computer on which the MGC Manager application is running or any other permission than enables the application to access the Registry read write and read write files on the C drive root directory and under the Windows directory folder Close all...

Page 21: ...strator s Guide 2 3 The installation wizard starts and the Software License Agreement window opens 4 Click Yes to accept the software license terms The Welcome screen opens 5 Read the notices and then click Next ...

Page 22: ...n 2 4 The User Information screen opens 6 Type your name and the name of your company in the appropriate text boxes For a standard installation enter Polycom in the Serial box Click Next The Choose Destination Location screen opens ...

Page 23: ... directory click Next To change the directory click Browse choose the directory in which to install the software and then click Next The Select Program Folder screen opens 8 Select the Program folder in which to install the MGC Manager s icons To accept the default folder click Next The Start Copying Files screen opens ...

Page 24: ... setting click Back until the appropriate screen appears Click Next to start copying the files to your hard disk When the installation procedure has finished the Setup Complete screen opens 10 Click Finish The MGC Manager software is now installed on your computer ...

Page 25: ...n The MGC Manager can connect to several MGC unit simultaneously The first time you run the MGC Manager application or when a new MCU is added to your configuration you must define the MCU s connection parameters to enable the communication between the MGC Manager and the MGC unit To define an MGC unit in the MGC Manager application 1 In the MGC Manager Browser pane right click the MCUs Network ic...

Page 26: ...automatically select the port for communication and data transactions between them you can use the system defaults and end the MCU definition Click OK 5 To override the automatic port selection and manually define the port number between the MCU and the MGC Manager click the Advanced button The IP address must be identical to the one configured in the MCU during first IP Configuration For more det...

Page 27: ... the firewall configuration use the default setting 5001 8 Click OK The Port Number field identifies the MCU port to which the MGC Manager initially connects If the Automatic Discovery option is enabled then after initially connecting to the MCU the system checks the system configuration file system cfg for the preferred port settings The preferred port is defined in the GENERAL section of the sys...

Page 28: ... SSL Connection to the MCU SSL Secure Socket Layer enables secure HTTP connection on MCUs with XPEK Operating Systems An SSL Certificate is required to enable SSL level security for the MCU s connection to external applications SSL uses a third party that is the Certificate Authority to identify HTTP transactions and secure them using the HTTPS protocol The SSL certificate must be obtained on firs...

Page 29: ... obtain the SSL certificate 1 Connect to the MCU 2 Right click the unit s icon or name and then click Create SSL Certificate Request The Create SSL Certificate Request dialog box opens where you can enter data for the request and apply ...

Page 30: ...request from the MCU Table 2 1 SSL Certificate Request Required Information Field Description Country Enter any 2 letter code for the country name State or Province Enter the full name of the state or province Locality Enter the full name of the town city location Organization Enter the full name of your organization for which the certificate will be issued Organizational Unit Enter the full name ...

Page 31: ...rom MCU and submit The authority issues the SSL certificate and sends the certificate by text to you by E mail 7 When the E mail with the certificate arrives from the authority select the text and click Copy 8 Back in the MGC Manager application right click the MCU s icon and click Send SSL Certificate The Send SSL Certificate dialog box opens 9 Paste the certificate s text in the Send SSL Certifi...

Page 32: ...ects using the preferred port or the preferred secured port and replaces the Port Number with the preferred port or preferred secured port To enable a Mandatory and Secure connection to the MCU 1 Before connecting the MCU right click the MCU icon and click MCU Utils then click Edit system cfg The SysConfig dialog box opens 2 In the GENERAL section set the following flags SECURED_PORT_MANDATORY_FOR...

Page 33: ...r field and the Automatic Discovery and Secured check boxes appear in the Properties dialog box 6 Clear the Automatic Discovery check box 7 In the Port Number box that is enabled enter port 443 8 Select the Secured check box to enable mandatory security 9 Click OK ...

Page 34: ...ed on first connection after the reset the MCU will automatically use only the preferred SSL secured port 443 and the HTTPS protocol The HTTPS protocol is indicated in the Connections list Protocol column under the MCU Configuration icon Port 443 and the Secured the lock icon are indicated in the MGC Manager window s status bar After reconnecting it is highly recommended to change the login passwo...

Page 35: ...according to the MGC Manager application or synchronizing it with an external NTP server The synchronization with an external NTP server is available only for MCUs with XPEK operating system and it enables accurate time calculation that is essential for cascaded or recurring conferences To set the MCU date and time 1 Connect to the MCU 2 Once connected right click the MCU icon and then click MCU T...

Page 36: ...2 2 MCU GMT Time Options Field Description MCU GMT Date From the calendar first select the month year and then click the day of the month MCU Local Time Displays the MCU s current local time settings The local time is calculated according to the MCU GMT Time and the MCU GMT Offset MCU GMT Time Displays the MCU s current GMT time settings To manually modify the GMT Time click on the hours or minute...

Page 37: ... example 5 hours and 45 minutes Get Oper Time GMT Click this button to automatically update the MCU s Date Time and time zone to match the MGC Manager s date time and time zone settings Get Oper Time Click this button to automatically update the MCU s Time and Date to match the MGC Manager s time and date settings without GMT offset Use NTP Server This field is only applicable to XPEK systems Sele...

Page 38: ... retyping the new value 2 Set the MCU GMT Offset hours by clicking the scroll arrows to change the value or retyping the new value 3 Click OK Modifying the MCU Local Time for Daylight Savings To modify the MCU Local Time for daylight savings 1 In the MCU Time dialog box change the MCU GMT Offset The MCU local time will be changed accordingly For example if the Local MCU Time shows 11 00 and the MC...

Page 39: ... of the MCU To install the MCU software 1 Select the MCU to which you want to download software 2 On the File menu click Download MCU Software Alternatively right click the MCU icon click MCU Utils and then click Download MCU Software Before you upgrade the MGC unit software it is important to backup all reservations in the MCU This is to safeguard against reservations being lost For more details ...

Page 40: ...g that connection will be established without login Click YES to continue The Software Installation dialog box opens with the selected MCU displayed in the MCU List box 5 Select the Install Default Services check box to download the default IVR Service and Entry Queue Service The default IVR Service is in English and is named IVR75 The default Entry Queue Service is in English and is named EQ75 Yo...

Page 41: ...ogin and Password fields are filled with the login name and password of the logged in operator e Click OK The Add MCU dialog box closes and the name of the MCU is added to the MCU list To remove an MCU from the list a In the MCU List click the MCU to remove b Click the Remove MCU button The MCU Name is removed from the MCU List 7 In the Enter path to source files box type the full path to the fold...

Page 42: ...ere aaa is the MGC Manager version number and bbb is the MCU version number 8 Click OK The software version s path is displayed in the Enter path to source files box You need to select the folder containing the latest version number and not the sub folder labeled Disk 1 ...

Page 43: ...est software version it may be necessary to restore the backed up files For more information on backing up and restoring reservations see Chapter 5 Reservations Backup and Restore on page 5 102 When you upgrade the MCU s software the existing card configuration files are automatically restored If you are upgrading from version 5 x or 6 x after the completion of the upgrade process you must manuall...

Page 44: ...al dongle installed on COM1 of the rear panel The MGC 25 is shipped with a serial dongle installed on parallel port of the rear panel To verify if you have a dongle your are required to inspect the rear panel of the MCU as shown in Figure 3 Figure 3 MCU 100 MCU 25 rear panels and their dongles ...

Page 45: ...refer to the Release Notes of the relevant version ALARMS COM2 COM1 KEYBOARD MOUSE VGA LAN POLYCOM R WAR NING Product warranty will be void if seal label is removed or damaged The dongle on the MGC 100 is located in the identical location On both the MGC 50 100 an additional bracket is installed together with the dongle For more information on the installation and removal of the dongle on the MGC ...

Page 46: ...e automatically installs the English only Message services The manual installation process enables you to install the English and Spanish Message Services as well as the English only When you install the English and Spanish IVR Services two separate IVR Services are created on the MCU and the English IVR Service is automatically set as the default IVR Service To restore the Default IVR Service The...

Page 47: ...e and click OK The system returns to the Restore dialog box 4 Click OK to continue The Restore dialog box is displayed The system lists the configuration folder CFG box and the audio files Msg box used in the IVR Service 5 Click the Select All button 6 Click OK to install the default Message Services on the MCU 7 At the end of the Restore process a message is displayed indicating that the MCU must...

Page 48: ...pletion of the upgrade process you must manually update the Existing Entry Queue Services by adding the voice message files prompting for the conference Numeric ID otherwise the participants are placed on hold and cannot move to the target conferences ...

Page 49: ... uses the following format HKEY_LOCAL_MACHINE SOFTWARE POLYCOM MGC_MANAGER Versions VerX Y MGC Manager launch format requires the full path and name of the specific MGC Manager version including IP MCU name User login and password For example c ProgramFiles MGCManager OperWS exe ip 172 22 168 135 MCUname Alpha12 login POLYCOM psw POLYCOM Activate the application and connect When the MGC Manager wi...

Page 50: ...Chapter 2 Software Installation 2 32 ...

Page 51: ...ISDN PSTN T1 CAS ISDN NFAS ISDN Leased Lines IP serial connection MPI and ATM the network parameters must be defined in the Network Services You must also set up the network parameters whenever you Connect the MGC unit to a switch in a new site Add a new switch to an existing site Add ISDN T1 CAS lines to the system Connect the MGC to an additional LAN zone Change the network properties Hardware I...

Page 52: ...d SIP Network Service The IP Network Service defines the properties of the IP network and the IP cards installed in the MCU used for connecting IP H 323 and SIP endpoints to the conference Several of the network components are used by both H 323 and SIP endpoints to connect to the conference and the same IP card is used for H 323 and SIP connections ATM Network Service The ATM Network card install...

Page 53: ...vant information from the carrier and then define their parameters in the MGC Manager application To define a New ISDN Network Service connection 1 Connect the MGC Manager to the MCU For more information see the MGC Manager User s Guide Volume I Chapter 3 Connecting to an MCU 2 In the Browser pane expand the MCU tree 3 Expand the MCU Configuration tree 4 Expand the Network Services tree The list o...

Page 54: ...g box click Back Settings Dialog Box The first dialog box displayed by the wizard is used to identify the network service to the system 6 Define the Settings parameters as follows Table 3 1 Settings Dialog Box Options Field Description Net Service Name Specify the service provider s carrier name or any other name you choose using up to 20 characters The Network Service Name identifies the service ...

Page 55: ...A Net 2 4 8 card may be connected to 2 4 or 8 spans respectively with both spans types connected to it Service Type Select the service type from the drop down list The following options are available PRI Primary Rate Interface default selection for all ISDN lines that are not leased lines Leased 24 leased line applicable to T1 lines Leased 30 or Leased 31 leased line applicable to E1 lines For a d...

Page 56: ...subsequent dialog box Table 3 2 PRI Settings Dialog Box Options Field Description Default num type The num type defines how the system handles the dialing digits For example if you type eight dialing digits the num type defines whether this number is national or international If the PRI lines are connected to the MCU via a network switch the selection of the Num Type is used to route the call to a...

Page 57: ...grams as sub services and set one of them as the default If the PRI lines are connected to the MCU via a network switch the sub service may be used to route the calls to a certain service provider The Sub Service list displays the list of currently defined sub services To select the service program to be used for the PRI line channels click the Add button The Sub Service dialog box opens To remove...

Page 58: ...g box in the Sub Services section click the Add button to add the sub service or double clicked the Sub Service name to edit its parameters The Sub Service dialog box opens a Fill in the Sub Service dialog box as follows Table 3 3 Sub Service Dialog Box Options Field Description Name Type the name of the sub service using up to 20 characters This name identifies the sub service Dial out Prefix Typ...

Page 59: ...tion dialog box opens Information Element For future release Net Specific Select the desired service program from the drop down list The service programs are listed according to the service providers If no special specification is required select the NULL option Backup Dial Out For future release Table 3 3 Sub Service Dialog Box Options Field Description ...

Page 60: ...o not know the technical properties of your span try these values first 11 Define the Span Definition properties as follows The Leased Lines section of this dialog box is disabled unless you have specified Leased Lines as the Service Type in the Settings tab For more details about Leased Lines definition see Defining ISDN Leased Lines on page 3 19 Table 3 4 Span Definition Dialog Box Options Field...

Page 61: ...g framing values are available CRC4 Si FEBE default CRC4 Si 1 BASIC noCRC4 Line Length Indicates the distance between the MCU and the PBX Select the desired option from the drop down list If T1 is specified as the span type in the Settings dialog box the following Line Length values are available 0 133 ft 0 0 dB 133 266 ft 7 5 dB 266 399 ft 15 0 dB 399 533 ft 22 5 dB 533 655 ft 30 0 dB If E1 is sp...

Page 62: ...lowing framing values are available CRC4 Si FEBE default CRC4 Si 1 BASIC noCRC4 Line Length Indicates the distance between the MCU and the PBX Select the desired option from the drop down list If T1 is specified as the span type in the Settings dialog box the following Line Length values are available 0 133 ft 0 0 dB 133 266 ft 7 5 dB 266 399 ft 15 0 dB 399 533 ft 22 5 dB 533 655 ft 30 0 dB If E1 ...

Page 63: ...drop down list If T1 is specified as the span type in the Settings dialog box the following Line Coding values are available B8ZS default Bipolar 8 Zero Substitution B7ZS AMI Alternate Mark Inversion with zero code suppression The difference between these modes is the way eight consecutive zeros enabling information synchronization are encoded If E1 is specified as the span type in the Settings di...

Page 64: ... or E1 span on the Net 2 4 8 card FALC component This option is used to increase the signal on E1 or T1 spans when the system detects a very low signal Select the desired threshold values from the list The following values are available THRESHOLD 0 by default THRESHOLD 1 THRESHOLD 2 THRESHOLD 3 Note When you modify the threshold values a warning is displayed advising you to obtain authorization fr...

Page 65: ... provider carrier and should be obtained from the service provider You specify the range of dial in numbers in the Spans and Phones dialog box by entering the first and last numbers in the range You can define several ranges for the same span To define a span To define a dial in phone numbers range To delete a currently defined dial in numbers range To allocate dial in numbers for Gateway calls To...

Page 66: ...s included in this Network Service click the Plus button to define the new spans The Add Span dialog box opens For more details see Table 3 6 on page 3 16 Dial In Phone Num Lists the phone numbers that will be used for dialing in as allocated to the MCU by the service provider To define additional dial in number ranges see Defining Dial In Numbers on page 3 17 MCU Number Type a number that will id...

Page 67: ...s the circuit identification number in the MGC Manager Note If other services are already defined make sure to use numbers other than those already assigned to the existing services Circuit Order The Circuit Order determines the order in which the MCU uses the spans to dial out The Circuit Order is assigned automatically by the system according to the order in which the spans are added In dial out...

Page 68: ...Dial In Numbers 15 You specify the range of dial in numbers by entering the first and last numbers in the range You can define several ranges for the same span To define the dial in numbers range a In the Spans and Phones dialog box in the Dial In Phone Numbers section click the Plus button The Add Phone Num dialog box opens b In the First Phone Number box enter the first number in the range of di...

Page 69: ...re displayed by doing the following Click the First Number heading to sort the list in ascending order according to the First Number value of the entries Click the Last Number heading to sort the list in ascending order according to the Last Number value of the entries Defining the Gateway Range 16 The dial in numbers to be used for Gateway connections are allocated to the MCU by your service prov...

Page 70: ...button in the Spans and Phones dialog box The data you have specified will be validated after which the ISDN Network Service will be added to the list of ISDN network services of the MCU Defining ISDN Leased Lines With Leased lines two or more ports are dedicated to one endpoint depending on the required Line Rate Each port provides a line rate of 64 Kbps When using Line Rates of 128 Kbps two port...

Page 71: ...splays the Settings dialog box 3 Define the Net Service Name and Span Type as you would for a standard line For details see Settings Dialog Box on page 3 4 4 In the Service Type list select Leased 24 for T1 or Leased 30 Leased 31 for E1 5 Click Next to continue ...

Page 72: ...efinition Dialog Box on page 3 10 The Leased Lines pane of the Span Definition dialog box is used to configure leased lines The Leased Lines pane is active only if you have selected one of the leased lines options in the Service Type field in the Settings dialog box To add lines a In the Span Definition dialog box Leased Line pane click the New button The Leased Lines dialog box opens ...

Page 73: ...s 384Kbps assign 6 ports If this is the first participant you are defining you may define the range by indicating the first port as number 1 and the last port as number 6 However if this participant is not the first participant to be defined the first port number will have to be the next available sequential number For example if the last port defined for a participant is 16 the first port number ...

Page 74: ...directly You can connect more than one PRI leased line per Network Service The span definition is identical to the standard T1 definition For details see Spans and Phones Dialog Box on page 3 14 The leased line is always open to the MCU and no dialing is required For this reason the MCU Number field is disabled For definition of the Gateway Range see the Spans and Phones Dialog Box on page 3 14 9 ...

Page 75: ...mber of B channels on each Slave line is increased to 24 The Net 8 card has certain limitations in that you cannot aggregate PRI lines from another Net 8 card This means that the maximum number of Slave spans that can share a Master span is seven allowing for eight spans in total If you are using a Net T1 card several PRI lines on different cards may be aggregated to create one span In such a case...

Page 76: ...lines For details see Settings Dialog Box on page 3 4 3 Select Next The PRI Settings dialog box opens Define the service provider s parameters as for standard PRI lines For details see PRI Settings Dialog Box on page 3 6 4 Select Next The Span Definition dialog box opens Define the technical span parameters as for standard PRI lines For details see Span Definition Dialog Box on page 3 10 5 Select ...

Page 77: ...MGC Administrator s Guide 3 27 The Spans and Phones dialog box opens displaying the NFAS ID field in the Spans pane 6 In the Spans pane click the Plus button The Add Span dialog box opens ...

Page 78: ...a circuit in the Circuits Order list which is to be adjacent to the circuit you are defining The circuit s entry is highlighted To insert the new circuit do one of the following Click Set Before to insert the new circuit before the highlighted entry Click Set After to insert the new circuit after the highlighted entry There are certain limitations when using a Net 8 card The first number should be...

Page 79: ...x closes and you are returned to the Spans and Phones dialog box 11 To define additional NFAS spans repeat steps 3 to 7 12 Define the dial in phone ranges as described in Defining Dial In Numbers on page 3 17 13 Click Finish to complete the Network Service definition ...

Page 80: ...k Interface Module in conjunction with the ISDN Network Services defined in the MGC Manager The label on the Network functional module indicates the card type To assign the ISDN Network Service to the Network Interface module Net T1 Net E1 Card 1 Expand the MCU tree 2 Expand the MCU Configuration tree 3 Expand the Cards tree The Cards list is displayed below the Cards icon ...

Page 81: ...the slot containing the card The Card Settings Common Parameters dialog box opens The Common Parameters describe the basic card settings Slot Number Card Type Hardware Version Number Software Version Number and Serial number For more information see Chapter 4 Viewing the Common Card Parameters on page 4 10 These settings are for viewing purposes only and cannot be modified in this tab ...

Page 82: ...re specific to the Net T1 Net E1 Network Interface module The Net T1 Net E1 ISDN Network Interface module supports up to two PRI connections Both of these connections must be of the same type either T1 or E1 One Net T1 Net E1 Network Interface module in each system serves as the master clock which synchronizes the system clock with the network clock A second Net T1 Net E1 Network Interface module ...

Page 83: ...an and Phones dialog box According to the selected Circuit ID an ISDN Network service is assigned to the network card Each span can be assigned a different ISDN Network Service c Click Apply The name of the network service appears in the Service Name box 7 Click OK To configure the Net T1 Net E1 ISDN network span as primary or backup clock 1 In the Browser pane click the slot containing the ISDN N...

Page 84: ...us pane Table 3 7 Network Interface Unit ISDN Configuration Options Option Description Set as Primary Clock Source Sets this unit as the primary clock source For further information see Chapter 5 Clocking on page 5 132 Cancel Primary Clock Source Stops this unit from acting as the primary clock source For further information see Chapter 5 Clocking on page 5 132 Set As Backup Clock Source Sets this...

Page 85: ...t 2 Net 4 Net 8 Network Interface module In addition you may define which span in the network interface card will be used as the primary clock and which one as the backup clock to synchronize with the network clock To assign the ISDN Network Service to the Net 2 Net 4 Net 8 Network Interface module 1 Expand the MCU tree 2 Expand the MCU Configuration tree 3 Expand the Cards tree The Cards list is ...

Page 86: ...he Common Parameters describe the basic card settings Slot Number Card Type Hardware Version Number Software Version Number and Serial number For more information see Chapter 4 Viewing the Common Card Parameters on page 4 10 The Status box displays all the error messages related to the card The Conferences box displays the names of conferences which are currently active These settings are for view...

Page 87: ... synchronizes the system clock to the network clock or backup clock which is used if the master clock fails For the system to recognize the PRI lines that connect to the Network card you must assign the Circuit ID of the PRI line defined in Network Service to the appropriate span in the Card Settings Net 8 Network Parameters Not all spans may currently be in use In such a case only the spans being...

Page 88: ...rk card Each span can be assigned a different Network Service c Click Apply The name of the network service appears in the Service Name box 7 Click OK To configure a Net 2 Net 4 Net 8 span as primary or backup clock 1 In the Browser pane click the slot containing the Net 2 Net 4 Net 8 ISDN Network Interface module PRI to configure in the Status pane or click the plus icon next to the Card icon to ...

Page 89: ... 8 Net 2 Net 4 Net 8 Unit Configuration Options Option Description Set as Primary Clock Source Sets this unit as the primary clock source For further information see Chapter 5 Clocking on page 5 132 Cancel Primary Clock Source Stops this unit from acting as the primary clock source For further information see Chapter 5 Clocking on page 5 132 Set As Backup Clock Source Sets this unit as the backup ...

Page 90: ...nts may take part in a video conference as Audio Only participants if the MCU is configured accordingly To configure the MCU to work with T1 CAS To enable participant connection over T1 CAS lines the following components must be configured Set the appropriate flags in the system cfg file For more details Chapter 5 Section NET8_PARAMETERS on page 5 87 and Chapter 5 Section T1 CAS PARAMETERS on page...

Page 91: ... Service 1 In the Browser pane expand the MCU tree and then expand the MCU Configuration tree 2 Expand the Network Services tree 3 Right click the Network Services T1 CAS icon and then click New T1 CAS Service The New Network Services configuration wizard opens ...

Page 92: ...BTSI SF SLC96 SF Line Length Indicates the distance between the MCU and the PBX Select the desired option from the list 0 133 ft 0 0 dB 133 266 ft 7 5 dB 266 399 ft 15 0 dB 399 533 ft 22 5 dB 533 655 ft 30 0 dB Side Select the desired option from the list Customer Interface default Network Interface Note If the PBX is configured on the network side the MGC unit must be configured as the customer s...

Page 93: ... signal on T1 spans when the system detects a very low signal Select the desired threshold values from the list THRESHOLD 0 default THRESHOLD 1 THRESHOLD 2 THRESHOLD 3 Note When you modify the threshold values a warning box is displayed advising you that you need to obtain authorization from the system support Table 3 9 Settings Dialog Box Options Field Description To define a span To define a dia...

Page 94: ...g box in the Spans section click the Plus button The Add Span dialog box opens Gateway Sessions are not supported with T1 CAS lines Table 3 10 Span and Phone Dialog Box Options Field Description Spans Displays the existing definitions of circuit identification numbers and circuit orders Click the plus button to define the new spans Dial In Phone Num Lists the phone numbers that will be used for di...

Page 95: ... The Circuit Identification is a logical number used to identify the span to the MGC Manager This number is later used to assign the span to the network card Type any positive integer from 0 to 65535 to be used as the circuit identification number in the MGC Manager Note If other services are already defined make sure to use numbers other than those already assigned to the existing services Circui...

Page 96: ...is added to the Dial in Phones pane of the Spans and Phones dialog box Completing the T1 CAS Network Service Definition 9 Once you have finished filling in all the Wizards screens in the Spans and Phones dialog box click the Finish button The data you have specified will be validated after which the T1 CAS Network Service will be added to the list of T1 CAS network services of the MCU ...

Page 97: ...clock To assign the T1 CAS Network Service to the Net 2 Net 4 Net 8 Network Interface module 1 In the Browser pane right click the slot containing the Net 2 4 8 card and then click Properties Alternatively double click the slot containing the card It is not possible to mix an ISDN Network Service and a T1 CAS Network Service on the same Net 2 Net 4 Net 8 Network Interface module Therefore the Net ...

Page 98: ...rameters dialog box opens The Common Parameters describe the basic card settings The Status box displays all the error messages related to the card The Conferences box displays the names of conferences which are currently active 2 Click the Net 8 Network Parameters tab ...

Page 99: ...eing used are configured The same Network Service may be used for all the spans In such a case different circuit IDs must be defined for each span in the Network Service 3 To assign a Circuit ID to the appropriate span a In the Span n box clear the Null Configuration check box to enable the span It is not possible to mix an ISDN and a T1 CAS Network Service on the same Net 2 Net 4 Net 8 Network In...

Page 100: ...x 4 Click OK To configure a Net 2 Net 4 Net 8 span as primary or backup clock 1 In the Browser pane click the slot containing the Net 2 Net 4 Net 8 ISDN Network Interface module PRI to configure in the Status pane or click the plus icon next to the Card icon to expand its units tree If you clicked the slot the module s units and configuration are displayed in the Status pane If you expanded the un...

Page 101: ...onfiguration Options Option Description Set as Primary Clock Source Sets this unit as the primary clock source For further information see Chapter 5 Clocking on page 5 132 Cancel Primary Clock Source Stops this unit from acting as the primary clock source For further information see Chapter 5 Clocking on page 5 132 Set As Backup Clock Source Sets this unit as the backup clock source For further in...

Page 102: ... and SIP endpoints to connect to the conference and the same IP card is used for H 323 and SIP connections Therefore one IP Network Service can be defined for both H 323 and SIP environments as well as an H 323 only or a SIP only network service This section covers the following topics IP Network Service components Appendix E IP Network Components on page E 1 Defining an IP Network Service page 3 ...

Page 103: ...mponents H 323 endpoints gateway gatekeeper and MCU with an IP card The gateway and MCU may be in one unit or two separate units The RAS Registration Admission Status signalling protocol is used to communicate between endpoints and the gatekeeper Figure 3 1 Typical H 323 Configuration ISDN IP T1 E1 Spans RAS RAS Gatekeeper H 320 Endpoint SIP Endpoint SIP Server H 323 Endpoint Gateway MCU ...

Page 104: ...y and terminate multimedia sessions conferences The SIP network includes the following components SIP endpoints DNS SIP Server and MCU with an IP card Figure 3 2 Typical SIP Configuration For a detailed description of the IP network components see Appendix E IP Network Components ISDN IP T1 E1 Spans SIP Server H 320 Endpoint SIP Endpoint H 323 Endpoint Gatekeeper MCU ...

Page 105: ...participants to conferences Therefore you can define one IP Network Service that includes both H 323 and SIP entities including the MCU s IP cards that Table 3 13 IP Network List of Components and Logical Entities Name H 323 SIP MCU with IP card s Required Required Subnet Mask Required Required DHCP Optional Optional DNS Optional Optional Host Name Required Required Default Router Required Require...

Page 106: ...ties Following is a summary table for the IP Network Service components configuration combinations To define an IP Network Service 1 In the Browser pane expand the MCU tree 2 Expand the MCU Configuration tree 3 Expand the Network Services tree A list of Network Service types is displayed 4 Right click the Network Services IP icon and then click New IP Service Table 3 14 IP Network Service Configur...

Page 107: ... Table 3 15 Settings Dialog Box Options Field Description Service Name Specify the service name using up to 20 characters The Network Service Name identifies the service to the system Service Type IP services use an Ethernet network which is a LAN standard The Service Type cannot be changed ...

Page 108: ... the DNS and H 323 gatekeeper and for automatic configuration of the SIP server This option is useful when your network includes many components whose IP addresses have to be defined When this option is selected each IP card is assigned an IP address for the session by the DHCP With this assigned IP address the IP card registers with the gatekeeper using its alias and the IP address received from ...

Page 109: ...ified For more details see Subnet Mask on page E 2 The detected number appears in the card s Properties Settings IP Network Parameters dialog box For more details see the MGC Administrator s Guide Chapter 4 Default Router Enter the IP address of the default router If the DHCP is used the IP address of the default router is automatically retrieved from the DHCP server and cannot be modified The def...

Page 110: ...tes table click the plus button For more details see Defining Static Routes on page 3 60 To delete a router from the Static Routes table select the router to remove and then click the minus button You can define one router with different destinations Quality Of Service Quality Of Service Data transmission in IP networks is based on best effort Quality of Service QoS is an effort to guarantee in ad...

Page 111: ...og Box Options Field Description Router IP Enter the IP address of the router and its subnetwork Remote IP The IP address of the packet destination The destination determines the entity to be reached outside the local network The Type determines whether this entity is a specific component Host or a subnetwork Network If Host is selected in the Type field enter the IP address of the endpoint If Net...

Page 112: ...hods are supported DiffServ and Precedence These methods differ in the way the packet s priority is encoded in the packet header 7 To define Quality of Service parameters a Click the Quality of Service button The QoS of Ethernet Service dialog box opens Type Select the type of router connection Network defines a connection to a router segment in another network Host defines a direct connection to ...

Page 113: ...lements DiffServ it prioritizes the IP packets according to the QOS PARAMS section flags set in the system configuration system cfg file The default priority is 4 for audio and video packets Note If you select DiffServ but your router does not support this standard IP packets queue on the same communication links with data packets This non prioritized queueing greatly increases the latency and jit...

Page 114: ...pe of Service TOS defines optimization tagging for routing the conferences audio and video packets Routers that support the Precedence mechanism can implement classification by TOS optimization tags when transferring IP packets Delay The recommended default for video conferencing prioritized audio and video packets tagged with this definition are delivered with minimal delay the throughput of IP p...

Page 115: ...pplied Using NAT Traversal the DNS is queried for the NAT server IP address used for allocating the public external IP addresses to the cards for the conferencing session For SIP conferencing domain names are required and therefore it is recommended to enter the details of the DNS server and the local domain name The DNS is also used if SIP Server discovery is applied The system decides whether to...

Page 116: ... If Specify was selected this field is mandatory Enter the IP address of the primary DNS server Secondary Tertiary DNS Server IP Address If Specify was selected enter the IP address es of the next DNS server in line to resolve domain names as a fallback for the primary DNS server These fields are optional DNS Name Local Domain Name Enter the domain name where the MCU is installed The name of the d...

Page 117: ...ext The H 323 dialog box opens 11 Define the following parameters The following table describes the gatekeeper modes that can be configured with each of the listed gatekeepers This dialog box is skipped when defining a SIP only Network Service ...

Page 118: ...ecify to manually define the IP address of the preferred and alternate gatekeepers Auto to retrieve the IP address of the preferred and alternate gatekeepers from the DHCP if they are defined in the DHCP Preferred Gatekeeper IP Address or Name If you have selected Specify in the Use Gatekeeper option enter either the gatekeeper s host name if the DNS server is enabled and the gatekeeper is registe...

Page 119: ... card cannot accommodate the call the call is rejected with no further effort on behalf of the gatekeeper or the operator In this mode using a prefix for dialing to the gatekeeper is not required as there is no pooling of resources Board Hunting In this mode the Network Service is registered with the gatekeeper and is associated with a prefix In addition all the IP network cards that belong to the...

Page 120: ...efix gateway delimiter gateway information Notes This mode is dependent on the gatekeeper s implementation as the gatekeeper may not allow multiple registrations from different IP addresses Board Hunting is the default mode It is not recommended to use Board Hunting with Forwarding If both are selected Forwarding overrides Board Hunting settings Register as a Gateway Select this mode when using a ...

Page 121: ...ng for the conference alias the gatekeeper will forward the request to all neighboring gatekeepers IP cards simultaneously The first card that has enough resources to handle the call accepts the request Note Gatekeepers often send a multicast LRQ message hoping that there is a gatekeeper that can help with the translation Multicast LRQ messages are not handled by the MCU IP cards within the Pseudo...

Page 122: ... which the system informs the gatekeeper that it is active by re sending the IP address and aliases of the IP cards to the gatekeeper The conference details are not registered If the IP card does not register within the defined time interval the gatekeeper will not refer calls to this IP card until it re registers If timeout is set to 0 re registration is disabled Note It is recommended to use def...

Page 123: ...MGC Administrator s Guide 3 73 12 Click Next to continue to the SIP dialog box This dialog box is skipped when defining an H 323 only Network Service ...

Page 124: ...vers on page 3 77 Registrations Registration Mode The Registration Mode determines how the proxy will direct the incoming SIP call to the MCU s IP card that has enough resources to handle the call The selection is done according to the method supported by the proxy If all three methods are supported the selection is done according to the required working method Redirect The conference registers wi...

Page 125: ... conferences register with the SIP proxy The endpoint calls the Entry Queue Meeting Room or the conference directly and not the card as with H 323 conferencing where the cards are registered with the gatekeeper and the dialing can be done directly to the card Registering all the conferences with the proxy loads the proxy and the MCU as the registration is refreshed constantly every x seconds There...

Page 126: ...isabled The default value is 3600 seconds 60 minutes Table 3 21 SIP Dialog Box Options Continued Field Description Table 3 22 Registration Modes Pros and Cons Factor Mode Redirect Polling Forking Connection speed How long it will take for an incoming call to establish its connection to the conference 2 3 The slowest connection 1 The fastest connection IP card and MCU load The amount of processing ...

Page 127: ... IP address of the next card 2 1 Highest connections rate Shading indicates best score 1 highest score Table 3 22 Registration Modes Pros and Cons Continued Factor Mode Redirect Polling Forking Table 3 23 Supported SIP Proxies and their Registration Modes SIP Proxy Registration Mode Comment Microsoft LCS 2003 2005 Redirect Each IP card must be configured in the Static Routes table of the LCS Cisco...

Page 128: ... servers manually a Click the SIP Servers button The SIP Settings dialog box opens It is important to know which protocol the SIP proxy uses as there are proxies that can work with only one type of protocol The SIP transport type must reflect the correct protocol in order to communicate ...

Page 129: ... the signaling from the endpoint in UDP even if it is defined as TCP Transferring the signaling directly to this endpoint will fail as its protocol its different from the selected protocol SIP Servers Preferred SIP Server Off No SIP server is used The only dial out option is when conference participants are defined by their IP addresses Specify Select this option to manually define the SIP server ...

Page 130: ...e server looks for the registered user EQ1 and forwards the call to this Entry Queue or conference Alternate SIP Server Off No SIP server will be used in case of failure of the preferred SIP server Specify Select this option to manually define the SIP server that will be used in case of failure of the preferred SIP server IP Address or Name If you have selected Specify enter either the IP address ...

Page 131: ...machine both identification and forwarding the users to their destination But in the instance that they are not and the entity that deals with identifying and registering users is on a different machine select this check box IP Address or Name If you have selected Outbound Proxy is different than SIP Server enter either the IP address of the outbound proxy or its host name if a DNS server is used ...

Page 132: ...roxy the MCU must provide the user name and password as configured and predefined in the SIP proxy Up to three entities can be defined in this dialog box You can define the Entry Queues Meeting Rooms the IP cards or any combination of these entities With Microsoft LCS 2003 each Entry Queue and conference must be registered individually and marked as Trusted With Microsoft LCS 2005 you can register...

Page 133: ...on method the user s password is never sent in readable format This type of authentication can be applied only if the entities Entry Queue Meeting Room or IP card are entered in the proxy s users tables User Enter the MCU conference Entry Queue or Meeting Room name as registered with the proxy Password Enter the conference Entry Queue or Meeting Room password as defined in the proxy Confirm Passwo...

Page 134: ...se properties are defined in the Network Service is connected In this dialog box you define the IP cards that can be used to handle incoming and outgoing calls from to the gatekeeper and or SIP server A span defines the card s parameters and network settings it is set separately for each IP card as each IP card has a unique IP address and can also have different capabilities than other installed I...

Page 135: ... and click the minus button Adding a Span a To add a span click the plus button The IP SPAN dialog box opens This dialog box is used to define the IP card to which the IP network is connected and that should be used with this Network Service The IP cards and IP48 hardware version 4 41 and higher can be used for both SIP and H 323 conferencing The IP cards IP12 24 can only be used for H 323 confere...

Page 136: ...work interface card installed in the MCU Each card has a specific IP address This address is assigned to the Circuit ID If the DHCP option is selected for this Network Service this field is disabled and shows the address 0 0 0 0 as the IP address will be retrieved from the DHCP Communication Mode Indicates the data transmission rate and duplex mode When set to Auto the system synchronizes the data...

Page 137: ...name will be IP1 polycom com A default host name is suggested by the system Fixed Ports NAT Click this button to configure the firewall ports and NAT traversal For details on this option see Fixed Ports NAT Dialog Box Options on page 3 88 H 323 Alias The alias by which the IP card is identified within the network An alias must be entered when working with a gatekeeper Up to five aliases can be def...

Page 138: ...ing a wider range of ports and thus be vulnerable to unauthorized network access NAT Network Address Translation Traversal is a mechanism used translate the internal IP address into a public IP address In this dialog box you define the external IP address that will be used for the translation of the internal addresses For more information see NAT Traversal on page E 5 ...

Page 139: ...card dependent on card type If you exceed the maximum number of calls configured for the card an error message appears listing the call range that can be entered Port Range Definitions The following general instructions apply to the Signaling Control Audio Video data and FECC fields Individual field definitions follow the general instructions Define the port ranges for each of the channels enter t...

Page 140: ...ifferent protocols one is in TCP and the other is in UDP For example you can allocate port numbers 2000 2009 to the Signaling channel in TCP and ports 2000 2002 to the Audio channel in UDP Signaling TCP Define the ports used for transferring call setup messages After you enter the beginning of the range the system automatically fills in the end of the assigned range If the signaling port is set to...

Page 141: ...he range the system automatically fills in the end of the assigned range FECC UDP Define the ports used for FECC After you enter the beginning of the range the system automatically fills in the end of the assigned range When fixed ports are exhausted Allocation ports dynamically Select this option to allocate any of the available ports in the firewall to calls that exceed the number of predicted s...

Page 142: ...ieved IP address appears in the IP Card Settings IP Network Parameters tab External IP address If you selected Specify enter the IP card s public IP address Table 3 27 Fixed Ports NAT Dialog Box Options Continued Field Description Notes For a complete port configuration you define both the fixed ports signaling media etc and the relevant reserved ports Make sure that the following IANA registered ...

Page 143: ... service is added to the IP Network Services list The following icons are used to indicate the IP Network Service type Table 3 28 IP Network Service Icons Icon Description The Network Service supports both SIP and H 323 connections The Network Service supports only H 323 connections The Network Service supports only SIP connections ...

Page 144: ...one in two stages In the first stage while defining the IP Network Service you add all the IP cards that can use this Network Service they are all using the same IP network entities such as gatekeeper DNS SIP server or DHCP In the second stage you define for each IP card which Network Service it uses to manage conferencing calls To assign IP service settings to the IP card 1 In the Browser area ex...

Page 145: ...MGC Administrator s Guide 3 95 3 Expand the Cards tree 4 Double click the IP card Alternatively right click the IP card icon and then click Properties ...

Page 146: ...Chapter 3 Defining Network Services 3 96 The Card Settings Common Parameters dialog box opens The Common Parameters tab is for viewing purposes only ...

Page 147: ...ox to enable assignment of the IP Network Service 7 In the Circuit ID box enter the circuit ID that was defined for this card in the IP Network Service Spans dialog box For additional information on circuit IDs see IP SPAN Dialog Box Options on page 3 85 8 Click Apply The name of the IP Network Service is displayed in the Service Name field ...

Page 148: ...t the same Network Service as default for both H 323 and SIP or for H 323 only or for SIP only To designate an IP Network Service as the default IP Network Service 1 In the Browser pane connect to the MCU and expand its tree 2 Expand the MCU Configuration tree 3 Expand the Network Services tree 4 Expand the IP Network Services tree 5 Right click the IP Network Service to be set as the default and ...

Page 149: ...efault for both SIP and H 323 connections This Network Service supports both SIP and H 323 connections and is designated as default for H 323 connections This Network Service supports both SIP and H 323 connections and is designated as default for SIP connections This Network Service supports only H 323 connections and is set as default for H 323 connections This Network Service supports only SIP ...

Page 150: ... DCE In the configuration described in Figure 3 1 the DCE transmits and receives data from the MCU using a serial connection and distributes the data to the appropriate channels of the ISDN connection DTE Data Terminal Equipment User devices such as terminals and computers that connect to data communications equipment DCE they either generate or receive the data carried by the network When the MCU...

Page 151: ...over a serial connection to another DCE The DCE then translates the number to the appropriate ISDN switch where it may be routed to an ISDN endpoint Figure 3 2 Typical Configuration With Serial Connection MCU as DCE The MPI Multi Protocol Interface box together with the MPI 8 Network interface card installed in the MGC unit provide the interface from the MGC unit to the serial components in the ne...

Page 152: ...Service 1 Connect the MGC Manager to an MCU For more information see the MGC Manager User s Guide Volume I Chapter 3 Connecting to an MCU 2 In the Browser pane click the plus icon next to the MCU icon to list its options 3 Double click the MCU Configuration icon or click the plus icon next to the MCU Configuration icon to expand the configuration options tree 4 Double click the Network Services ic...

Page 153: ...fies the service to the system Dialing Mode You can connect the MCU to the endpoints via leased lines or via a switch that requires dialing to the endpoint Select Leased for direct connection between the MCU and the endpoint Select Dial for dial up connection between the MCU and the endpoint Functional Group If Leased is selected you may select whether the MCU acts as DCE or DTE If Dialing is sele...

Page 154: ...en the DCE and the MGC unit The available protocols are RS 449 which is the default V 35 and RS 530 The selected protocol defines the way data is transmitted via the serial connection and how it will be interpreted by the MPI Network Interface module Answer Mode Indicates how the MGC unit answers the call DTR active is the option automatically set by the system Clear Mode Indicate how the call is ...

Page 155: ...E does not return the Clear to Send signal as expected When this option is checked the MCU sends the data to the DCE without waiting for the CTS signal from the DCE When On the signal is sent continuously RTS On Select this check box when the endpoint does not return the Request to Send signal as expected In such a case the DCE will get the RTS signal and will return the clock and required signals...

Page 156: ... all the DCE ports are connected using the same protocol and characteristics one network service may be defined In such a case a separate circuit Id and phone number must be defined for each port These numbers will be used to identify the participant and display the participant phone number in the Status and Monitor pane during an On Going Conference 10 Click the Plus button to define a new span T...

Page 157: ... to the MGC Manager This number is later used to assign the span to the network interface card Type an integer from 0 to 65535 to be used as the circuit identification number in the MGC Manager If you enter any other number the system will reject it and you will be prompted to re assign the circuit identification number Note If other services are already defined make sure to use numbers other than...

Page 158: ...ted 2 To insert the new circuit do one of the following Click Set Before to insert the new circuit before the highlighted entry Click Set After to insert the new circuit after the highlighted entry Phone Number Enter the number of the DCE port that will be used by a dial in participant when connecting to the conference This number is used to identify the participant name when a dial in participant...

Page 159: ...he new MPI Network Service is added to the MPI Network Services list in the Browser pane Participant Name When using a leased line type the participant s name so that the MCU can identify the endpoint Note The Participant Name box is only enabled when the Dialing Mode is set to Leased in the Settings dialog box Table 3 32 New MPI Span Dialog Box Options Continued Field Description To set up an MPI...

Page 160: ...rvice to the appropriate span of the MPI Network interface module To assign the Network Service to the MPI Network Interface module 1 In the Browser pane right click the slot containing the MPI card and then click Properties Alternatively double click the slot containing the MPI card For information about clocking in a serial only environment no ISDN see Clocking in Serial Environment on page 5 13...

Page 161: ...5 Card Settings Common Parameters dialog box opens This dialog box displays the settings common to all modules These parameters are described in Chapter 4 Viewing the Common Card Parameters on page 4 10 2 Click the V35 Network Parameters tab ...

Page 162: ...ects clear the Null Configuration check box to enable this port b In the Circuit ID box enter the circuit ID as defined in the Network Service Span dialog box According to the selected circuit ID the Network Service is assigned to the MPI network card A different circuit ID must be assigned to each port The circuit IDs can be taken from the same Network Service or from different Network Services i...

Page 163: ...system configuration when working with an ATM service includes the MGC unit a switch and a UNI address router V Gate The V Gate stores the UNI address book containing a table of dialed numbers and their equivalent UNI address To connect between endpoints and the MCU in an ATM network the UNI addresses of the endpoints have to be transferred from the V Gate to the switch This configuration is exclu...

Page 164: ... dials the MCU number This number is transferred via the switch which is connected to the ATM network to the V Gate The V Gate translates the dialed number of the MCU to the appropriate UNI address and sends it back to the endpoint The endpoint now connects to the MCU Figure 3 4 Data flow in dial in conferences ATM Network V Gate MCU Dials the number of the endpoint Requests the UNI address for th...

Page 165: ...g a New ATM Network Service The ATM Network Service is used to define the UNI address of the V Gate which allows communication between the MCU and the V Gate In addition you need to define the span and the dial in phone numbers to be used by the conference participants Before defining an ATM service you should Make sure that the ATM Network Interface module is installed in the MCU If not install i...

Page 166: ...ow the MCU Configuration icon 4 Double click the Network Services icon or click the plus icon next to the Network Services icon A list of Network Service types is displayed below the Network Services icon 5 Right click the ATM icon and then click New ATM Service The Setting dialog box opens ...

Page 167: ...is defined by the operator It stores the address book of the endpoints UNI Addresses 8 Click OK The UNI address is added to the V Gate UNI Number list Up to six V Gates may be defined in the system The order in which the V Gates are defined determines the order in which they will be addressed by the MGC unit when searching for the UNI Address of endpoints To define additional V Gates repeat steps ...

Page 168: ...ified to 8 milliseconds but should only be changed with the authority of a support engineer Quality of Service CBR Constant Bit Rate Used for real time applications like voice and audio VBR RT Variable Bit Rate Real Time Similar to CBR This service allows statistical multiplexing and consistent service quality to applications such as compressed voice and audio VBR NRT Variable Bit Rate Non Real Ti...

Page 169: ...og box opens This dialog box is used to assign identification number to the spans used by the service provider For more details see Spans and Phones Dialog Box on page 3 14 11 Click the Plus button in the Spans pane to define the ATM span The New ATM Span dialog box opens ...

Page 170: ...Service Circuit Order The circuit order determines the span order in which an MCU dials out The Circuit Order is assigned automatically by the system according to the order in which the spans are added In dial out connections when the operator calls the participant the MGC unit allocates ports from the spans starting with the span having the lowest number and the lowest port number within that spa...

Page 171: ... dial in numbers should also be defined in the V Gate assigning them the UNI number of the ATM card installed in the MCU This is done at the end once the circuit order is assigned to the appropriate Span in the card configuration 16 Click OK The system returns to the Spans and Phones dialog box 17 Click the Finish button The new ATM service is added to the ATM services list in the Browser pane of ...

Page 172: ...MCU in order to identify the network Make sure that the UNI address of all endpoints connected to the network are defined in the V Gate application and define the missing ones if required Assigning the ATM Network Service to the ATM Network Interface Module In order to connect the MCU to the ATM network and the V Gate you must configure the ATM Module in conjunction with the ATM Network Services d...

Page 173: ...ers dialog box opens 4 Click the ATM Network Parameters tab The ATM Network Parameters dialog box opens displaying the settings that are specific to the ATM module The first time you access the ATM Network Parameters dialog box the Null Configuration option is checked and the ATM Address box which indicates the UNI Address of the ATM card is blank UNI Address of the ATM card installed in the MCU I...

Page 174: ...the ATM Address box Write down this number as you will need it to define the MCU in the V Gate application 6 Assign the ATM s circuit ID as defined in the ATM Network Services Spans and Phones dialog box to the ATM module The Network Service Name is automatically assigned to the Service Name 7 Click the Apply button The name of the network service appears in the Service Name box 8 Click OK ...

Page 175: ...click the plus icon next to the Network Services icon to expand the list A list of Network Service types is displayed below the Network Services icon 4 Double click the appropriate Network Service icon or click plus icon next to the appropriate Network Service icon to expand the list of network service of the selected type A list of the Network Services of the selected type defined for the MCU app...

Page 176: ... service the Network Service Properties Settings dialog box opens The tabs of this dialog box correspond exactly to the dialog boxes that were displayed by the wizard during the definition of a new ISDN Network Service For details see Defining an ISDN Network Service on page 3 3 ...

Page 177: ...ork Service the Network Service Properties Settings dialog box opens The Network Service parameters are identical to those displayed by the wizard during the definition of a new T1 CAS Network Service For details see Defining a new T1 CAS Network Service on page 3 40 ...

Page 178: ...odifying an IP Network Service the Network Services Properties Settings dialog box opens The Network Service parameters are identical to those displayed by the wizard during the definition of a new IP service See Defining an IP Network Service on page 3 54 ...

Page 179: ... by the wizard during the definition of a new ATM Network Service For details see Defining an MPI Network Service on page 3 99 If you are modifying an MPI Network Service the Network Services Properties Settings dialog box opens The Network Service parameters are identical to those displayed by the wizard during the definition of a new MPI service See Defining an MPI Network Service on page 3 99 ...

Page 180: ...lick the relevant tab containing the parameters that you wish to view and if necessary modify the settings in the various tabs 7 Click OK to save your changes or click Cancel to discard your changes The Network Service Properties dialog box closes ...

Page 181: ...tion icon 3 Double click the Network Services icon to expand the list of network services types 4 Double click the ISDN T1 CAS ATM MPI Network Service icon to expand the list of network services 5 Right click the icon of the Network Service to be set as the default and then click Set As Default The name of the network service appears in bold to indicate that it is the default Network Service for t...

Page 182: ...ork Service icon to display the Network Services types list 4 Double click the appropriate Network Service icon or click plus icon next to the appropriate Network Service icon to expand the list of network service of the selected type 5 Right click the icon of the network service to delete and then click Delete A confirmation dialog box opens 6 Click Yes to delete the Network Service or No to canc...

Page 183: ...ard The MCU must be connected in order to perform the above tasks For details see the MGC Manager User s Guide Volume I Chapter 3 Connecting to an MCU Only users MGC Manager operators with Superuser rights can perform MGC Manager configuration tasks In addition the user must have Superuser rights on the computer on which the MGC Manager application is running or any other permission than enables t...

Page 184: ...y identified by the system as well as the versions of the programs embedded in it These parameters may be viewed in the card Properties Card Settings dialog box When a card is installed in the MCU its hardware and software versions are read by the system The MCU s Control Unit checks these versions and if they do not match the expected versions the Control Unit downloads the appropriate software v...

Page 185: ...works including the Internet 12 channels at 128 256 and 384Kbps 6 channels at 768Kbps 3 participants at T1 E1 IP24 Audio video and data communications across IP based LAN networks including the Internet 48 channels at 128Kbps 24 channels at 384Kbps 12 channels at 768Kbps 6 participants at T1 E1 IP48 Audio video and data communications across IP based LAN networks including the Internet 48 channels...

Page 186: ...SIP participants require IP cards 96 channels at 128Kbps MPI 4 Uses dialing protocols to communicate to endpoints using Data Terminal Equipment DTE or Data Communications Equipment DCE 120 channels 92 channels MPI 8 Uses dialing protocols to communicate to endpoints using Data Terminal Equipment DTE or Data Communications Equipment DCE 240 channels 184 channels Audio Standard Performs audio compre...

Page 187: ...rocessing and Transcoding Video 8 support of up to 8 participants MUX Module Multiplexes and demultiplexes audio data video and control information performs channel aggregation inverse multiplexing Up to 16 ports MUX 10 Multiplexes and demultiplexes audio data video and control information performs channel aggregation enables Encryption 18 channels at 128Kbps MUX 20 Multiplexes and demultiplexes a...

Page 188: ...ic modules and if required modified Any Operator can view the Functional Module configuration settings Only an Operator defined as Superuser can modify the configuration settings of a functional module MUX 40 Multiplexes and demultiplexes audio data video and control information performs channel aggregation enables Encryption 72 channels at 128Kbps Data Module Performs data routing and conference ...

Page 189: ...f options appears below the MCU icon 3 Double click the MCU Configuration icon or click the plus icon next to the MCU Configuration icon to list the configuration options 4 Double click the Cards icon or click the plus icon next to the Cards icon All the MCU slots are listed 16 slots for the MGC 100 8 slots for the MGC 50 Empty slots are indicated by a white card icon Occupied slots are indicated ...

Page 190: ... card Occupied slots appear in green while empty slots appear in white The slot number appears next to the slot icon Table 4 2 describes the Status pane columns Table 4 2 MCU s Cards Status Columns Field Description Slot Displays the slot icon and number a white icon indicates an empty slot and a green icon indicates an occupied slot ...

Page 191: ...can only be set in span A of the Net T1 Net E1network cards On the Net 2 Net 4 Net 8 Network Interface Module the Master and the Backup clocks can be set on any of the spans connected to the module This column indicates which Network card span is used as the Master Clock and which one is used as the Backup clock Configured Clock Indicates which ISDN Network card or MPI Span was configured as the P...

Page 192: ...icates if there are units on the card which are faulty and the sequential number of the faulty unit Disabled Units Indicates the units that were disabled by the operator Num Units Indicates the total number of units available for each module Table 4 2 MCU s Cards Status Columns Continued Field Description When the MCU is updated with a new software version the current card configuration definition...

Page 193: ...d serial number as identified by the MCU s software The Status box displays all the error messages related to the card When there is a problem with the card a detailed description of the problem appears in this box The Conferences box displays the name of the conferences which are currently run by this card The Card Type box specifies the card type The configuration of the Network Services include...

Page 194: ...rk Service to the NET T1 NET E1 Card on page 3 29 To view the Net T1 Net E1 ISDN card properties 1 In the Browser pane right click the slot containing the Net E1 T1 card indicated by PRI48 and PRI64 and then click Properties Alternatively double click the slot containing the card The Card Settings Common Parameters dialog box opens For details see Viewing the Common Card Parameters on page 4 10 2 ...

Page 195: ...tings Network Parameters Options Field Description Circuit ID Displays the circuit ID assigned to an ISDN Network Service For further information see Chapter 3 Assigning the ISDN Network Service to the NET T1 NET E1 Card on page 3 29 Service Name The name of the Network Service Null Configuration When the Null Configuration option is checked the circuit ID is set to 0 PRI Software Version Displays...

Page 196: ...ich one as the backup clock to synchronize with the network clock For details see Chapter 5 Clocking on page 5 132 To view the Net 2 Net 4 Net 8 ISDN card properties 1 In the Browser pane right click the slot containing the Net 2 4 8 card and then click Properties Alternatively double click the slot containing the card The Card Settings Common Parameters dialog box opens For details see Viewing th...

Page 197: ...Parameters Options Field Description Circuit ID Displays the circuit ID assigned to an ISDN T1 CAS Network Service For further information see Chapter 3 Assigning the ISDN Network Service to the Net 2 Net 4 Net 8 Card on page 3 34 and Chapter 3 Assigning the T1 CAS Network Service to the Net 2 Net 4 Net 8 Card on page 3 46 Service Name The name of the Network Service Null Configuration When the Nu...

Page 198: ...dware version 2 21 with 16 MB memory and 24 port capacity The IP cards are available in three port sub assemblies IP 12 IP 24 IP 48 and are associated with version 4 23 and higher For conferences that include SIP defined participants IP cards from version 4 23 or higher are required For H 323 only conferences IP 12 or 24 cards are sufficient The following table lists the main differences between t...

Page 199: ...rameters The Common Parameters tab is for viewing purposes only and displays the following information slot number card type hardware version number software version number serial number card status and conferences that are currently running on this card The card s common parameters are detailed in the MGC Administrator s Guide Chapter 4 Viewing the Common Card Parameters IP 12 4 41 1 32 IP 24 4 4...

Page 200: ...e to the IP card In addition the IP Network Parameters tab displays the following information Table 4 6 IP Card Settings IP Network Parameters Field Description Ethernet Span Circuit ID The Circuit ID defined for this card in the IP network Service assigned to this card Service Name The name of the IP Network Service assigned to this card ...

Page 201: ...d is validating whether the assigned IP address is suitable If not it reissues a request Bound The normal state the card has a working IP address Renew The IP address has expired and the card has issued a renewal request Rebind The renewal request is not acknowledged the DHCP server may be down the card continues using the expired IP address If the card was assigned a new IP address an error messa...

Page 202: ... information derived from the IP Network Service DNS dialog box Software Versions Stack Controller RTP processors XILINX STIC The associated software versions embedded on the various card processors Table 4 6 IP Card Settings IP Network Parameters Continued Field Description ...

Page 203: ...n the IP Network Service or retrieved from the DHCP Primary DNS Server IP Address The IP address of the primary DNS server as defined in the IP Network Service or retrieved from the DHCP Secondary Tertiary DNS Server IP Address The IP addresses of the fallback DNS servers that resolve names into IP addresses in case of primary DNS server failure The IP address is either defined in the IP Network S...

Page 204: ...ttings H 323 Field Description Role Active The active gatekeeper Backup The backup gatekeeper that can be used in case the connection to the preferred gatekeeper fails Up to three backup gatekeepers can be defined ID A gatekeeper ID retrieved from the gatekeeper during the registration process Name The gatekeeper s host name IP Address The gatekeeper s IP address ...

Page 205: ...n the Gatekeeper Not registered Indicates that there is no gatekeeper defined in the system Off Registration Interval Indicates the interval in seconds between the card s registration messages to the gatekeeper This value is taken from either the IP Network Service or from the Gatekeeper during the registration choosing the smaller value of the two Active Pseudo Gatekeeper When working in the Pseu...

Page 206: ...rvice SIP dialog box from the DHCP or the DNS server Table 4 9 IP Card Settings SIP Field Description SIP Server Role Active The default SIP Server used for SIP traffic Backup The SIP Server used for SIP traffic in case the preferred proxy fails Name The name of the SIP Server IP The outbound SIP Server s IP address ...

Page 207: ... card Outbound Proxy Role Active The default outbound proxy if different from the SIP Server Name The name of the outbound proxy IP The outbound proxy s IP address Status The connection state between the outbound proxy and the IP card Table 4 9 IP Card Settings SIP Continued Field Description ...

Page 208: ... the link from card to the hub switch Options are OK or Fail Speed Mbps Indicates the transfer rate between the card and the hub switch It can be 10 Mbits Sec or 100 Mbits Sec Duplex Full duplex means that transmit and receive operations can proceed simultaneously between the card and the hub If the service is set to Video Bit Rate of 10 bits sec the system will always work in half duplex ...

Page 209: ... expected time period to the LAN controller If the counter shows a number higher than 0 it means that data packets could be lost It may indicate an internal problem in the card Primary Collisions The number of times the LAN controller had to re transmit data packets due to collisions Collisions occur when data packets bump into each other causing a disruption in the transmission Excessive Collisio...

Page 210: ...f packets whose length exceeds 1514 bytes illegal length Overrun The number of packets lost due to unavailable internal LAN controller resources the LAN controller buffer was full Buffers Unavailable The number of packets that were lost due to the LAN controller inability to forward the data packets and overcrowding its buffer Table 4 10 Card Settings LAN Continued Field Description ...

Page 211: ... resources to accommodate a certain line rate it will automatically allocate units of higher line rates to carry the conference For example if one unit is configured as 4x384 and all the other units are configured as 2x768 or E1 T1 and there are five participants using line rates of 384 Kbps the system will automatically allocate one of the units configured as 2x768 to run as the fifth participant...

Page 212: ...o 1920 Kbps To display the card s configuration 1 Right click the slot containing the card and then click Properties The Card Settings Common Parameters dialog box opens For details see Viewing the Common Card Parameters on page 4 10 This dialog box displays the MUX settings such as the slot in which the card is inserted the card s type hardware version and serial number as identified by the MCU s...

Page 213: ...s Guide 4 31 2 Click the MUX Parameters tab The MUX Parameters dialog box displays the MUX specific settings The fields in the Card Settings MUX Parameters dialog box are read only fields that cannot be edited 3 Click OK ...

Page 214: ...urces according to the conference requirements without pre configuring the Line Rate on each card unit To display the card s configuration 1 Right click the slot containing the card and then click Properties The Card Settings Common Parameters dialog box opens For details see Viewing the Common Card Parameters on page 4 10 This dialog box displays the MUX settings such as the slot in which the car...

Page 215: ...4 33 2 Click the MUX PLUS Parameters tab The MUX Plus Parameters dialog box displays the MUX specific settings The fields in the Card Settings MUX Plus Parameters dialog box are read only fields that cannot be edited 3 Click OK ...

Page 216: ...s appears below the slot icon and in the Status pane The Audio module contains 13 units The first unit is the Audio Bridge which is the controller used for audio mixing of the participants and to identify the conference speaker The remaining 12 units 2 to 13 are used to connect the audio channels of the participants one unit per endpoint Each codec performs audio coding and decoding Each unit is c...

Page 217: ...essions and cannot be used for multipoint conferences The audio bridge can use units from the same audio card or from different cards The default setting of the Audio cards is 4 16 You can change this configuration to suit the type of conferences that are required in your site To modify the audio bridge configuration In the Browser pane right click the Audio Bridge icon and then select the appropr...

Page 218: ...way Sessions when the Audio Bridge is set to 6 12 is the number of Audio cards x 6 sessions To display the card s properties 1 In the Browser pane right click the slot containing the card and then click Properties The Card Settings Common Parameters dialog box opens For details see Viewing the Common Card Parameters on page 4 10 2 Click the Audio Parameters tab The Audio Parameters dialog box disp...

Page 219: ... Audio Message daughter card Messages Extension and the Music I O card Music Extension Once these extensions are installed in the MCU they are automatically detected by the system at restart The Message Extension and the Music Extension check boxes are checked to indicate that these extensions are installed in this Audio module and that they are enabled 3 Click OK to exit the Card Settings dialog ...

Page 220: ...dio and Video conferences The type of card determines the number of units available and the audio algorithms that are supported The number of ports for each card type varies depending on the audio algorithm used To view Audio card units To list the Audio module s units in the Browser pane click the plus icon next to the card icon To display the module s units in the Status pane click the card icon...

Page 221: ... Card Settings Common Parameters dialog box opens For details see Viewing the Common Card Parameters on page 4 10 2 Click the Audio Plus Parameters tab to display the settings that are specific to the Audio module If the Greet and Guide option is enabled in the MCU the standard Audio Module must be used to store the Greet and Guide messages and play ...

Page 222: ...as the master and the other slave The definition of Master and Slave is automatically defined by the system according to the slot in which the video cards are placed The maximum transmission capability of E1 lines up to 1920 Kbps can be used in Transcoding or Continuous Presence conferences To enable the high line rate transmission a newer video card version version 1 43 and up must When installed...

Page 223: ... video by checking the video card properties To view the Video module units To list the Video module s units in the Browser pane click the plus icon next to the card icon To display the module s units in the Status pane click the card icon A list of the Video ports appears below the slot icon and in the Status pane The two video codecs allocated to one Enhanced Video participant must be located on...

Page 224: ...ameters tab to display the settings that are specific to the Video module The video module can be installed as standalone or dual video In single mode up to 6 endpoints can be connected to a conference In a dual video installation up to 12 participants can be connected to a conference The installation type is indicated in the Type field If a Dual module is installed the bridged slot is indicated i...

Page 225: ...ent markers on the Backplane of the video card and indicate the frequency that the receive and transmit information can be read The Video parameters are for viewing purposes only and cannot be modified as they are embedded in the card 3 Click OK to exit the Card Settings dialog box ...

Page 226: ... Video card If the video settings are set to standard the regular Video card is allocated For more information see the MGC Manager User Guide Volume I Chapter 4 The number of Video cards that can be installed on the MCU is only limited by the number of slots available on the MCU To view the Video module units To list the Video module s units in the Browser pane click the plus icon next to the card...

Page 227: ...gs Common Parameters dialog box opens For details see Viewing the Common Card Parameters on page 4 10 2 Click the Video Plus Parameters tab to display the settings that are specific to the Video module The Video module can accommodate up to 8 video participants When more than one card is present on the MCU unit more video participants can be added The Click View application requires both Audio and...

Page 228: ...Chapter 4 MCU Card Management 4 46 The Video Plus Parameters are for viewing purposes only and cannot be modified as they are embedded in the card 3 Click OK to exit the Card Settings dialog box ...

Page 229: ...ants or any combination of number of conferences times the number of participants per conference up to 12 24 can be handled by the data module The Data Bridge determines the participants to be handled by each unit and the number of simultaneous conferences to be handled by the data module To view the Data module units To list the Data module s units in the Browser pane click the plus icon next to ...

Page 230: ...r details see Viewing the Common Card Parameters on page 4 10 2 Click the Data Parameters tab to display the settings that are specific to the Data module The Data Parameters are for viewing purposes only and cannot be modified as they are embedded in the card Data Parameters indicate the software versions of the various components of the data card 3 Click OK to exit the Card Settings dialog box ...

Page 231: ... to the slot containing the Data module to configure 2 Right click the unit to configure 3 Click the desired option To change the Bridge unit to a standard unit click the Participant s Unit option The Bridge icon changes accordingly To designate a unit as a Bridge click the Bridge option The unit s icon changes accordingly Listing the Ports for each Data Unit You can view the list of ports per Dat...

Page 232: ... be reset disabled or enabled In addition the units may have specific configuration options To reset enable or disable a unit 1 In the Browser pane expand the card tree The module s units are displayed in the Browser pane Alternatively click the card icon to display their configuration in the Status pane 2 Right click the unit to reset disable or enable ...

Page 233: ...hile running a conference and resetting may solve it You cannot reset a unit while it is running a conference Resetting a unit which was previously disabled automatically enables it Disable Unit Disables the selected unit A disabled unit cannot be used to run conferences Use this option when the unit is faulty and you do not want the MCU to try using it to run conferences Enable Unit Enables the s...

Page 234: ...rom the available resources list Right click the slot containing the card to remove and then click Remove Card The card is removed from the available resources list and the color of the slot icon changes from green to white The card will not be used to run conferences until it is reset or the MCU is reset Resetting the MCU or using the Reset Card function for this slot while the card is still inst...

Page 235: ...elf Recovery is an automatic process performed by the Card Manager processor resulting in a reset of the IP unit When the unit resets the participants are not disconnected and their video and audio are restored within 10 seconds Self Recovery is also performed by the Card Manager if the Video MAP unit fails When the unit resets the participants are not disconnected and their video and audio are re...

Page 236: ...configured as follows RTP_SELF_RECOVERY YES RESET_UNIT NO IP Self Recovery disabled Auto Reset MCU Card Manager Implemented in the RTP processor component failure Initiated if the system cfg flags in the CARDS section are configured as follows RTP_SELF_RECOVERY NO RESET_UNIT YES Video Self Recovery enabled Auto Reset MCMS Request Implemented in the RTP processor component failure Initiated if the ...

Page 237: ...gle information page 5 54 Downloading the MCU software page 5 55 Using various MCU Utilities to view and modify configuration files residing on the MCU s hard disk page 5 55 Backing up and restoring configuration and reservation files page 5 98 Retrieving diagnostic files page 5 109 Configuring clocking page 5 132 Only users MGC Manager operators with Superuser rights can perform MGC Manager confi...

Page 238: ... page 5 139 Marking faulty participants in red page 5 140 Setting the MGC Manager to monitor participants in all conferences page 5 142 Configuring shortcut keys page 5 144 Configuring audio alert event indications page 5 147 The MCU must be connected in order to perform the above tasks For details see the MGC Manager User s Guide Volume I Chapter 3 Connecting to an MCU ...

Page 239: ...d resources are listed The Resource Report displays the number of ports that can be allocated to participants and the number of ports that cannot be used Bad Once the conference is reserved on the MCU or it has started the Resource Report also displays the number of ports currently being used by participants Active and reserved reserved to start within the next 5 minutes to participants and the nu...

Page 240: ...re used by participants to connect to the system and Media Resources that are used by the system to run different types of conferences Total The total number of resources of the same type installed on the system Bad The number of disabled or faulty resources of each type Active The number of ports currently used to run conferences for each resource type Non Reserved The number of ports which are n...

Page 241: ...ing on the type of participant and the type of conference Details about the availability of these resources are presented in the lower section of the Resources Report window and described in the Resources Report Media Resources Area on page 5 8 Reserved For each resource type the number of active ports plus the number of ports for conferences that have reserved resources but disconnected participa...

Page 242: ... Equipment DTE or Data Communication Equipment DCE For more information about these types of MPI connections see Defining an MPI Network Service on page 3 99 Only the installed types of connections are displayed DCE The number of ports configured as DCE DTE The number of ports configured as DTE IP Services IP resources per participant type This section describes the available ports for each possib...

Page 243: ...in People Plus Content The following table lists the total number of ports available for both non encrypted and encrypted participants based on their connection Line Rates and IP card type Table 5 2 IP Port Capacity With Without Encryption Line Rate Kbps Number of Participants IP 12 IP 24 IP 48 Non encrypted Encrypted Non encrypted Encrypted Non encrypted Encrypted 128 32 16 64 32 96 48 256 32 12 ...

Page 244: ...line rate of 128 Kbps up to 36 non encrypted and 18 encrypted participants can connect to conferences At a line rate of 384 Kbps 20 non encrypted and 10 encrypted participants can connect to conferences running on the MCU Media Resources Area Parameters Description Each row item appearing in the Media Resources Area is described below MUX The MUX card multiplexes and demultiplexes the audio video ...

Page 245: ...ed for connecting ISDN and T1 CAS video participants to the conference A flexible port resource allocation mechanism is available with the MUX card and allocates ports dynamically thereby decreasing fragmentation It enables the MCU to allocate and free resources according to the conference requirements without pre configuring the Line Rate on each card unit A conference can be run on multiple MUX ...

Page 246: ...ticipants from across multiple Standard Audio cards up to 4 conferences of up to a total of 16 participants from across multiple 768 6 3 T1 2 1 E1 2 1 MUX 20 128 36 18 256 32 18 384 20 10 512 20 10 768 12 6 T1 4 2 E1 4 2 MUX 40 128 72 36 256 64 36 384 40 20 512 40 20 768 24 12 T1 8 4 E1 8 4 Table 5 3 MUX Cards Port Capacity Continued Card type Participant Line Rate Number of non encrypted ports ca...

Page 247: ... are presented in the following manner Video Codecs Total number of video ports on all installed Standard Video cards To check whether there are dual Standard Video cards installed in order to run a Continuous Presence or Transcoding conference of more than 6 participants or to view which resources are being used on which Standard Video cards view the card parameters as described in Viewing the Vi...

Page 248: ...prepared to compress decompress audio algorithms used in video conferences such as G 722 that require robust digital signal processing Audio 15 The Audio 15 card contains 15 DSPs and can support 48 or 96 ports depending on configuration When configured to Audio Only each card can support 96 Audio Only participants When configured to Video each card can support 48 participants and can support the S...

Page 249: ... Siren7 Siren14 Audio 8A 48 24 24 24 48 24 Not supported in Medium Band mode Audio 8V 24 24 24 24 24 24 Audio 12 24 24 12 12 12 21 21 12 Audio 24 48 48 24 24 24 48 48 24 Audio 48 96 96 48 48 48 96 96 48 Table 5 5 Audio Card capacity Per Audio Algorithm Wide Band Setting Audio Algorithm Card Type G 711 G 722 G 722 1 G 728 G 723 1 G 729 Siren7 Siren14 Audio 8A 48 12 12 12 12 12 12 Audio 8V 12 12 12 ...

Page 250: ...r participants in Continuous Presence and Transcoding conferences Conferences defined as Continuous Presence Quad Mode must run on the Video 8 card Participants from multiple Video 8 cards can take part in a single conference Video Processors Total number of video processors from all Video 8 cards installed in the MCU Each video processor can run a single Continuous Presence or Transcoding partici...

Page 251: ...s starting with unit 3 provided that unit 3 is free This mode should be used when you suspect that there may be faulty units allowing the system to allocate other units for the conferences while the faulty units are replaced or reset However this mode should not be used when debugging the system as the problems will be inconsistent if the problematic units are not used constantly Terminal The syst...

Page 252: ...w the MCU resources using filters 1 In the Resource Report dialog box click the Filter button The Resource Report Filter dialog box opens The Resource Report Filter dialog box enables the selection of resources according to services and boards By default all items are selected When selecting the H 323 Service the Sub Filter option enables you to select the Network Services to be included in the re...

Page 253: ...23 Service Filter dialog box opens 3 By default all Line Rates are selected for display To exclude Line Rates clear their check boxes and then click OK 4 Click OK or Close The Resource Report window is refreshed showing only selected topics ...

Page 254: ...utomatic performance monitoring option is enabled to automatically monitor the performance of the ISDN lines connected to the system the fault messages issued by the Performance Monitoring appear in the Faults list For more details see Appendix C Performance Monitoring NET T1 Net E1 on page C 1 To view the Faults list 1 Right click the MCU icon and then click Faults ...

Page 255: ... Levels and their icons are detailed in the Level field Category Lists the type of fault The following categories may be listed File the fault is caused when a problem is detected in one of the files stored on the MCU s hard disk Reservation indicates that conferences that were reserved in the system when the system was shut down were not recovered when the system restarted Card indicates problems...

Page 256: ...When applicable displays a more detailed explanation of the cause of the problem If the High Bit Rate flag in the system cfg is set to Yes and the MCU contains video cards of a version older than 1 43 the MCU status changes to Major and an appropriate error message is added to the Faults log The video card that does not support the High Bit Rate is pulled out from the available resources list and ...

Page 257: ... 21 The Save As dialog box opens 3 Select a destination folder and enter the file name and then click Save You are returned to the Faults window 4 To exit the Faults window without saving the data to file click the Cancel button ...

Page 258: ... The Properties function is used to view the currently defined MCU settings and modify them when required To verify the MCU properties 1 Right click the MCU icon and then click Properties To modify any MCU settings apart from the MCU name the MCU must be disconnected ...

Page 259: ...MCU port to which the MGC Manager initially connects If the Automatic Discovery option is enabled then after initially connecting to the MCU the system checks the system cfg file for the preferred port The preferred port is defined using The current MCU name To modify type a new name The MCU IP address You can change the address when MCU is disconnected The MCU type The current version of the MCMS...

Page 260: ...flag Otherwise the preferred port is defined in the PREFERRED_PORT flag 3 To modify the port settings a Clear the Automatic Discovery check box to enable the Port Number field b In the Port Number list select the listening port number from the drop down list For a secured connection select port 443 c For a secured connection to the MCU select the Secured check box 4 Click OK For a detailed descrip...

Page 261: ...parameters To view modify the MCU s IP address 1 Right click the MCU icon and then click IP Configuration Warning The IP configuration defines the network access to the MCU Modifying one of these parameters carelessly may suspend the communication with the MCU Use this option when moving the MCU from one network to another or when the addresses of the network elements are modified ...

Page 262: ...guration Options Option Description IP Address The system displays the currently defined IP address To modify the address enter the new address Subnet Mask Displays the current IP address of the subnet mask To modify it enter a new IP address Default Gateway Displays the current IP address of the default gateway To modify it enter a new IP address ...

Page 263: ...Startup these conferences are automatically restored with all the participants in Standby state and will be reconnected to the conference When the MCU is started only the list of near future reservations is loaded to the MCU memory while the information of all other reservations are kept on the MCU s hard disks resulting in faster loading time To reset the MCU Right click the MCU icon and then cli...

Page 264: ...U from the MGC Manager MCUs list This function should be used if the MCU hardware was disconnected and removed from the network To remove the MCU 1 Right click the MCU icon and then click Remove MCU A confirmation message is displayed 2 Click OK to remove the MCU or Cancel to cancel the operation ...

Page 265: ...orded in its stack a set of data storage locations that are accessed in a fixed sequence and the IP Terminal feature traces all the addresses within that task s stack until the system finds the stage at which the exception occurred The system reads the value of the task s stack s first DWORD s 32 Bit ESP extended stack pointer register values at the exception handling stage This is done in a simil...

Page 266: ...pt on the MCU in the directory c mcu exceptns This directory is created when the first exception occurs If another exception occurs during a new lifetime of the MCU the new exception file will be added to the same directory Each exception file created by the system is named exceptns_n txt where n is the sequential number between 0 to 9 The first file starts with 0 and is named exceptns_0 txt The c...

Page 267: ...MGC Administrator s Guide 5 31 To trace and capture a specific task that is suspended due to an exception 1 Right click the MCU icon and then click IP Terminal The Donkey COM window opens ...

Page 268: ...ick Open Log File or click the Open Log File icon on the toolbar The Select a LOG File to Open dialog box opens 3 In the Look in box select a folder to which you wish to assign the log file Use standard Windows procedure to open a folder 4 In the File name box enter the name of the file you wish to create 5 Click Open You are returned to the Donkey COM window which displays the selected file name ...

Page 269: ...G file 7 When the downloading process is complete save the LOG file by clicking Save Log File on the File menu or by selecting the Save icon All information that will be displayed in the IP Terminal window from this point on will not be saved to a file unless a new LOG file is created 8 Repeat steps 2 to 5 and 7 to capture any new trace without closing the application Step 6 should only be perform...

Page 270: ...interval that restricts the time in which the MCU is exposed to pinging after which the IP Terminal returns to the default Silent Mode setting defined in the system cfg The time out is defined in seconds and it is added to the IP Terminal command For example if you define allow_ping YES 30 there is a 30 second interval in which the MCU can be pinged This combination of using a time limited IP Term...

Page 271: ...tive or Passive FTP connection can be enabled Firewall issues can be solved by setting the MCU to Passive FTP mode This is useful when the MGC Manager is within the Firewall zone and the MCU hosted MCU is outside the zone To set HTTP or FTP connection mode 1 In the Options menu select FTP Configurations The FTP Configurations dialog box opens 2 To set the connection mode to HTTP select Use HTTP co...

Page 272: ...button The Enable Passive FTP connection button appears selected When the Passive FTP connection is enabled the client opens the primary connection to the server The server acknowledges a connection request and informs the client on which port to connect to the secondary connection The client opens the secondary connection according to the port supplied by the server ...

Page 273: ...Information Base MIB SNMP allows managers and agents to communicate for the purpose of accessing these objects MIBs are a collection of definitions which define the properties of the managed object within the device to be managed Every managed device keeps a database of values for each of the definitions written in the MIB The H 341 standard defines the MIBs that H 320 and H 323 MCUs must comply w...

Page 274: ...identify the active conferences in the MCU The Notifications group allows an MCU if enabled to inform a remote management client of its operational status MP MIB H323 MP MIB is used to identify objects defined for an H 323 Multipoint Processor and consists of two groups Configuration and Conference The Configuration group is used to identify audio video mix configuration counts The Conference grou...

Page 275: ...table relates to the MCMS The second line relates to the HDLC The remaining lines relate to the cards Each card is identified by a four digit number The ENTITY MIB which contains a description of each component can be used to identify the slot to which the number relates The status table contains the following data for each component Table 5 9 Supported MIB II Sections Section Object Identifier Su...

Page 276: ...D Y HH MM SS The last time the component status changed Status STARTUP NORMAL MINOR MAJOR The trap will be set on MAJOR and MINOR Status Code NORMAL or the code text as written to the fault file During the startup the code will be set to STARTUP and then changed to NORMAL Status Description NORMAL or the fault description as written to the fault file Contains additional information such as the boa...

Page 277: ...warm start trap This is a standard trap which is sent when the MCU is reset Figure 5 1 An Example of a Cold Start Trap 2 Authentication failure trap This is a standard trap which is sent when an unauthorized community tries to enter Figure 5 2 An Example of an Authentication Failure Trap ...

Page 278: ...t fails that is when the status of a component changes to MAJOR or MINOR Figure 5 4 An Example of a Status Change Trap Each trap is sent with a time stamp the agent address and the manager address Status Traps Status traps contain a number which can be used to identify the component that failed but do not contain the full fault description When you receive a status trap you can use the ENTITY MIB ...

Page 279: ...MINOR or MAJOR The default content is MINOR The trap content is defined in the system cfg file in the SNMP section Status Trap Timer The MCU can be set to send the status trap according to a time interval The default time interval for sending the trap is 60 seconds The MCU will continue sending the trap as long as the status has not changed Selecting a time interval of 0 will cause the trap to be ...

Page 280: ... and Configuring the Status Traps The SNMP option is enabled and the status traps are configured in the MCU system cfg file To enable SNMP and configure the status traps 1 Connect to an MCU 2 Right click the MCU icon click MCU Utils and then click Edit system cfg ...

Page 281: ...ction pane double click the SNMP option The SNMP flags are displayed in the Item Value pane 4 Set the SNMP flag to YES The SNMP option is enabled 5 Set the SNMP_TRAP_LEVEL flag to MAJOR MINOR or NEVER as required 6 Set the SNMP_TRAP_INTERVAL flag to a value between 0 and 100 ...

Page 282: ...hat are sent by the MCU to the SNMP Manager when an event such as MCU Reset occurs The addresses of the Managers monitoring the MCU and other security information are defined in the MGC Manager application and are saved on the MCU s hard disk Only operators defined as a Superuser Administrator can define or modify the SNMP security parameters in the MGC Manager application To define or modify the ...

Page 283: ...efine the following information These details allow you to easily identify the MCU 4 Click the Traps tab Table 5 11 SNMP Properties Options Field Description Contact person for this MCU Type the name of the person to be contacted in the event of problems with the MCU The Location of this MCU Type the location of the MCU address or any description The System Name of this MCU Type the MCU s system n...

Page 284: ...P addresses are specified in the Trap Destinations box 5 Define the following parameters Table 5 12 SNMP Properties Traps Options Field Description Community Name Type a string of characters that will be added to the message that is sent to the external Manager terminals This string is used to identify the message source by the external Manager terminals Note The Community Name must be defined ide...

Page 285: ... wish to modify and then click the Edit button The Edit Trap Destination IP dialog box opens Edit the IP address and then click OK The IP address in the Trap Destinations box is modified 9 To delete the IP Address of a Manager terminal Select the address that you wish to delete and then click the Remove button The IP address in the Trap Destinations box is removed Trap Destination This box lists t...

Page 286: ...st contain the appropriate community string and must be sent from one of the Manager terminals whose IP address is listed in this dialog box 11 Define the following parameters Table 5 13 MCU SNMP Properties Security Options Field Description Send Authentication Trap Select this check box to send a message to the SNMP Manager when an unauthorized query is sent to the MCU When cleared no indication ...

Page 287: ...that they were sent from an authorized source To define a new string click the Add button as described in the next step Note Queries sent with different strings will be regarded as a violation of security and if the Send Authentication Trap check box is selected an appropriate message will be sent to the SNMP Manager Accept SNMP Packets from any Host Select this option if a query sent from any Man...

Page 288: ...rom the Accept Community Names box and then click Edit The Please Edit Community Name dialog box opens Modify the Community field and then click OK The modified details are displayed in the Accept Community Names table 16 To delete a community string Select the entry to delete from the Accept Community Names box and then click Remove The community string is removed from the Accept Community Names ...

Page 289: ...he IP address and then click OK The modified IP address is displayed in the Accept SNMP Packets from These Hosts box 21 To delete a specific Manager terminal s IP address Select the IP address and then click the Remove button The IP address is removed from the Accept SNMP Packets from These Hosts box 22 In the MCU SNMP properties dialog box click OK Queries sent from terminals not listed in the Ac...

Page 290: ...red on the hardware key dongle attached to the rear panel of the MCU 1 Right click the MCU icon and then click Dongle Information The Dongle Information dialog box is displayed This dialog box displays the dongle serial number and checksum and the software version installed in the MCU ...

Page 291: ...CU s hard disk back up and restore the system configuration and reservation data and download software to the MCU These utilities are Send File Send Configuration File Get File Edit version txt Edit system cfg Edit confer cfg Backup Configuration Restore Configuration Backup Reservations Restore Reservations Download MCU Software ...

Page 292: ...ftware installed on the MCU The files that can be downloaded include Embedded system files system cfg version txt confer cfg In addition it is used to download the audio and video files created for the Greet and Guide mode These files are downloaded from the MGC Manager application to the MCU Every patch file must be downloaded separately After modifying one of the MCU files the MCU must be reset ...

Page 293: ...k the Browse button to locate the file If Browse is selected the Select Source File dialog box opens Select the desired software patch file or if you are downloading audio and video files for the Greet and Guide mode select an aca or acv file and click the Open button The system returns to the Install file dialog box and the name of the file appears in the Install field 3 Click Yes to download the...

Page 294: ...xt file contains a list of files that are to be used with each version of the card software After installing a software patch you may need to update the indicators in the version txt file You can also use this function to edit the values of the parameters that are found in the version txt file To modify the version txt file 1 On the MCU Utils sub menu click Edit version txt The SysConfig version t...

Page 295: ...box 3 Click the version you want to change The parameter names and value are displayed in the Item Value box 4 In the Item Value box click the item whose value is to be modified The item s value is placed in the Edit value text box 5 In the Edit value text box edit the value 6 Click the Set Value button to apply the new value to the file 7 Click OK ...

Page 296: ...ameter names and value are displayed in the Item Value box 3 In the Item Value box click the item whose value is to be modified The item s value is placed in the Edit value text box 4 In the Edit value text box edit the value 5 Click the Set Value button to apply the new value to the file 6 Click OK List of sections containing parameters whose values can be modified To view modify the parameter va...

Page 297: ...the following values NO no trace INTERACTIVE level I accept input from terminal without dumping to trace EXCEPTION level e Asserts memory exceptions INTO_MCMS_TRACE level g embedded to mcms information T120 level t GCC Trace FULL full information Section LOGGER TRACE TRACE_LOGGER_APPLICATION YES Use this flag to enable YES or disable NO the Logger Utility TRACE_LOGGER_LEVEL INTO_MCMS Indicates the...

Page 298: ... card status message to the cards and preforms a status check RESET_UNIT YES Reset Unit allows you to manually reset the IP card This operation can be performed only when the unit is free and not occupied by participants RESET_CARD YES When a card fails an automatic reset of the card is initiated by the system The TRACE_LOGGER_MAX_FILE_SIZE and the TRACE_LOGGER_MAX_FILE_TIME_TO_LIVE flags limit th...

Page 299: ... for each failure will be created using the name format crdmn_nn txt where nn is a number between 00 and 19 The files are created sequentially cyclically when the 20th file overwrites the first file and so on Recommended mode is NO manual card monitor For more information see IP Card Diagnostic Files on page 5 111 RTP_SELF_RECOVERY YES Self Recovery is an automatic process performed by the Card Ma...

Page 300: ...only for pSos and not for XPEK FTP_LOGIN NO When set to YES enables password verification for FTP Sessions otherwise a password is not required IPTERMINAL_LOGIN NO Enable Password for IP Terminal In the IP Terminal type login then password in the same command line ALLOW_ORDINARY_OPERATOR_TO_CHANGE_ITS_OWN_ PASSWORD YES When set to YES enables the Operator with ordinary permission to change his own...

Page 301: ...n MCU_CLOCKING Defines the clock source type on the MCU only one clock source per system is possible when more than one clock source is defined the ISDN clock is the default Four types of clock sources can be implemented on MCU ISDN_CLOCK YES ATM_CLOCK NO INTERNAL_CLOCK NO MPI_CLOCK NO SYSTEM_NORMAL_WITH_SINGLE_CLOCK_SOURCE YES Set to this flag to YES allowing the MCU s status to be NORMAL even if...

Page 302: ...the MGC 100 Selection of three types is possible MGC 100 100 MGC 50 50 and MGC 25 25 H0 NO Enables H0 network connectivity IGNORE_AIM YES When set to YES allows the participant to use an external telephone while the endpoint s audio channel is muted however the participant s audio channel status is indicated by the Mute by Endpoint icon in the MGC Manager Monitor and Status panes Also when the par...

Page 303: ...oes not support the High Frame Rate is pulled out from the available resources list and it is not used to run conferences BONDING_DOWNSPEED YES This option enables the bonding of channels MAX_AUDIO_PLUS_PARTIES_NUMBER_IN_MCU 0 Sets the maximum number of Audio Plus participants in the MCU unlimited when set to 0 MAX_PARTIES_NUMBER_IN_AUDIO_CONF 860 The maximum number of participants default 860 tha...

Page 304: ... API ENABLE_DTMF_VIA_GW YES Enables disables DTMF Forwarding user to user in a gateway conference ENABLE_LECTURE_SHOW YES Enables disables the Lecture Show feature Section QOS PARAMS DIFF_SERV_AUDIO 0X88 The diffserv value for audio packets DIFF_SERV_VIDEO 0X88 The diffserv value for video packets Section IP MISC FLAGS PARTY_MONITORING_REFRESH_PERIOD 2 The party monitoring is a request that the MC...

Page 305: ...s flag is used to ignore this indication from the card for any state of the call except change mode IGNORE_STREAM_VIOLATION_IN_CHANGE_MODE NO Normally when RTP encounters severe problems in the media streams it sends STREAM_STATUS_IND to mcms and as a result mcms moves the sender into Secondary If this is done in the Nortel environment the agent always be secondary because it always sends overflow...

Page 306: ...threshold is defined in fractions of 1000 therefore a threshold of 100 defines 10 Entering zero disables the flag THRESHOLD_INTERVAL_OUT_OF_ORDER 5 Determines the acceptable percentage of packets that arrived out of order in the last RTP report interval The threshold is defined in fractions of 1000 therefore a threshold of 100 defines 10 Entering zero disables the flag THRESHOLD_ACCUMULATE_FRAGMEN...

Page 307: ... rate to protect the MCU from bursty end point 100 means that we are not protecting MGC from bursty end point The value can be any value 100 or less Usually 95 is sufficient ACTIVE_PROTECTION_NUMBERING YES YES Ignores duplicate messages NO Does not ignores duplicate messages Section IP LOAD FLAGS SIP_REGISTER_LOAD 80 The amount of resources the process consumes Measured in 0 1 Possible values are ...

Page 308: ...et the flag to YES to enable the enhanced cascading mode in which Aliases conference name and participant name may be used for H 323 cascading conferences PATH_NAVIGATOR_OLD_VERSION_IN_ROUTED_MODE NO When set to YES the MCU does remove People Content or Duo Video REMOVE_G722_AND_GENERIC_AUDIO NO If set to YES a VOIP phone cannot always establish a connection when using PathNavigator as the Gatekee...

Page 309: ...C2833 Section SIP SIP_ENABLE_264_FIXED NO In VSW 264 resolution in SIP environment that doesn t support highest common this flag should be NO SIP_REINVITE YES YES Only send one algorithm for each media 1 for audio and 1 for video is sent NO All the mcu capabilities for each media is sent SIP_FAST_UPDATE_INTERVAL 0 0 Disables the MCMS fast update requests If not 0 The interval in seconds between tw...

Page 310: ...aders for Lucent CDR are added The default for Lucent is YES If the system cfg flags SIP_FPS_FIX_TO and SIP_USER_AGENT_FPS_FIX NO are defined in the system cfg file adjustments are performed on all remote participants in CP conferences Define which User Agents SIP endpoints using a header in SIP messages use a fixed frame per second value with CIF resolution SIP_USER_AGENT_FPS_FIX string UserAgent...

Page 311: ..._INFO NO If YES offer signaling DTMF in SDP FILTER_MEDIA_BY_IP YES If set to YES we drop packets that don t come from the address specified when the channel was opened For Cisco this flag should be set to NO Section IP_3G_FLAGS ENABLE_H323_PSTN NO YES Enable Ericsson 3G support NO Disable Ericsson 3G support USE_ISDN_NUMBER_FOR_H323_DIALING NO YES Uses an ISDN number for H 323 dialing NO An ISDN n...

Page 312: ... set to YES enables SIREN14 in H 323 Two flags from the AUDIO PLUS FLAGS section must be set as follows PDC_MODE YES and AUDIO_PLUS_FREQUENCY WB SIREN7 YES When set to YES enables SIREN7 in H 323 Section H320_AUDIO G722_1_320 YES When set to YES enables G 722 1 in H 320 Requires Audio card H W Version 4 0 or higher or the Audio card H320_G722 YES When set to YES enables G 722 in H 320 Requires Aud...

Page 313: ...e Annex L in 60 FIELDS NTSC H263_VGA_SVGA_XGA_NTSC YES Set to YES to enable custom video formats with H 263 video format H263_4CIF YES Set to YES to enable 4CIF H263_16CIF YES Set to YES to enable 16CIF H320_VIDEOSWITCHING_VIDEOPROTOCOL_SELECTION_ AUTOMODE_H263 YES When using H 263 H 320 is automatically selected for a video connection IP_VIDEOSWITCHING_VIDEOPROTOCOL_SELECTION_AUTOMOD E_H263 YES W...

Page 314: ...ay calls FECC YES YES Enables FECC conferencing NO Disables FECC conferencing WAIT_FOR_CHAIR_VIDEO_TYPE_NEW 1 When a conference is set to wait for the chairperson and participants connect to the conference before the chairperson the participants are placed on hold until the chairperson joins the conference 1 While on hold the participants can view each other and their audio is muted 0 While on hol...

Page 315: ...NNELS_DELAY AUTO Fine tuning the Bonding process with correlation with downspeeding BONDING_REDIAL_DELAY 0 Fine tuning the Bonding process with correlation with downspeeding DELAY_BETWEEN_DIAL OUT_AUDIO_PARTY 25 To define the delay between dial out participants for automatic dial out to a large number of audio participants when routers and switches cannot handle the instant traffic load The delay ...

Page 316: ...ates a conference when the chairperson leaves The time out enables the chairperson to re connect prior to conference termination nd enable directly logging in to the conference DTMF_FORWARDING YES Set to YES to enable a roll over feature where DTMF codes are forwarded between one conference to another TCS4_INFO NO Set to YES to allow the field in the video ISDN end points to be configured as the N...

Page 317: ...onfigured in the IVR Service START_IVR_VIDEO_DELAY_TIME 6 When a participant connects to a video conference sets the amount of time in seconds prior to activating the IVR Messaging Service INVITE YES Set to YES to enable the conference chairperson to invite participants during an on going audio only conference VISUAL_NAME_CONVENTION 0 0 The participants visual name is not changed 1 The participant...

Page 318: ...IO_PLUS_FREQUENCY MB A parameter for Time Slot Calculation that determines the Audio Algorithm bandwidth settings for the MCU NB Narrow Band MB Medium Band In this mode Siren14 audio algorithms in unavailable WB Wide Band In this mode Siren14 audio algorithm is available It decreases the number of audio ports per MCU when set to this mode In order to enable SIREN14 this flag should be set to WB wi...

Page 319: ...l 5 even low noises cause the line to be identified as noisy and may reduce the usability of this feature SINGLE _PARTY_HEARS_MUSIC YES When enabled if the first participant to enter the conference is the only connected participant s he hears background music AUDIOP_TONE_GAIN 4 Controls the volume of the bridge tones for example entry exit tones 0 being the lowest and 10 the highest possible volum...

Page 320: ...s no limitation on the line rate to join the Conference On Port The threshold values are taken from a hard coded table within the MCMS Rate Threshold 1920 1472 768 768 384 512 256 384 192 128 128 64 0 COP_SINGLE_ENABLE_QCIF NO Set to YES to allow participants with QCIF only capabilities to join the conference on a single port ENABLE_CLICK_AND_VIEW_SPLASH YES Set to YES to enable the splash screen ...

Page 321: ...olutions XGA SVGA 4CIF VGA in CP COP or Transcoding conferences on the Video card Section PEOPLE PLUS CONTENT PEOPLE_AND_CONTENT YES Enables People and Content V0 for PictureTel endpoints ENTERPRISE_PEOPLE_CONTENT YES Enables People Content for Polycom and iPower endpoints ENABLE_IP_DUO_VIDEO YES Enables an IP based Duo Video conference ENABLE_DUO_VIDEO YES Enables a Duo Video conference ENABLE_VI...

Page 322: ...aracteristics of the dial tone Continuous flag Frequency 1 Frequency 2 Time tolerance Tone order DT_CADENCE 100 300 Define the dial tone s cadence in pairs t1_on t1_off t2_on t2_off B_PARAMS 1 300 600 10 1 Defines the general characteristics of the busy tone Continuous flag Frequency 1 Frequency 2 Time tolerance Tone order B_CADENCE 100 300 Define the busy tone s cadence in pairs t1_on t1_off t2_o...

Page 323: ...on to ISDN numbers This flag is required only in a unified mixed environment MCU If this flag is set to NO you can still manually allocate T1 CAS dial in numbers in the Meet Me Per Conference tab T1CAS_PHONE_LEN 4 Enables the MCU to reduce the delay during T1 CAS dial in connection When this flag is set to 4 default the system assumes that the fourth DTMF code received completes the phone number s...

Page 324: ...g Setup Possible values 0 to 255 MAX_TX_WINK 29 For T1 CAS maximum time in msec to transmit Wink after receiving Setup Possible values 0 to 255 SETTLING_TIME 4 For T1 CAS DIAL OUT end of DTMF sending till expected reception of tones Possible values 0 to 255 NO_ASNWER_TONE 40 For T1 CAS Disconnection time out in sec in case of no answer or no tone Possible values 0 to 255 MIN_RX_WINK 10 For T1 CAS ...

Page 325: ...4 ENABLE_HD_SD_IN_FIXED_MODE NO If this flag is set to YES H 264 Standard Definition SD High Definition HD and VSX 8000 version 8 0 HRR resolutions are supported in Video Switching conferences H264 YES YES Supports H 264 on the MCU NO H 264 is not supported by the MCU GW_H264 NO YES Gateway support for H 264 participants on the MCU NO H 264 gateway capabilities are not supported on the MCU H264_UP...

Page 326: ..._REPORT_MAX_TIME_FILE_TO_LIVE 120 The time range in minutes Section MUX PLUS FLAGS AUTO_MUX_PLUS_LOGGER YES YES Enables the automatic creation of MUX Logger diagnostic file when the unit fails NO Disables automatic creation of MUX Logger diagnostic file Section EXTERNAL DB FLAGS ENABLE_EXTERNAL_DB_ACCESS NO If YES the bridge will try to connect to an external database application EXTERNAL_DB_IP 0 ...

Page 327: ...er then validating by its own database Section SIP REFER PREFIX AND PHONES These five flags are only needed when working with SIP CX Microsoft These flags are used to parse a REFER message We decide where to call according to the prefix and if there is no prefix the default is PSTN NUM_OF_DIGITS_IN_PHONE_NUMBER 3 The number of digits in the phone number NUM_OF_DIGITS_IN_PREFIX_NUMBER 0 Defines the...

Page 328: ...es are displayed in the Item Value box 3 In the Item Value box click the value to be modified The item s value is placed in the Edit value text box 4 In the Edit value text box edit the value 5 Click the Set Value button to apply the new value to the file 6 Click OK List of sections containing parameters whose value can be modified To view modify the parameter values double click When a parameter ...

Page 329: ...automatic extension is enabled and if it can be applied to conferences Select YES to enable the auto extension mode for conferences or NO to disable it MAX_EXTENSION_TIME The maximum accumulative number of minutes to be added to the predefined conference duration For example if the conference duration is set to 3 hours and this flag is set to 45 minutes the total number of minutes that can be adde...

Page 330: ...in the Conference Properties Settings dialog box Sections AUTO_LAYOUT and AUTO_LAYOUT_QUAD Layout selection for each number of video participants is defined in the confer cfg file These values can be modified The flags are divided into two sections AUTO_LAYOUT contains the layout definitions for Continuous Presence Classic ...

Page 331: ... appropriate name of the layout Table 5 14details the names of Continuous Presence Classic layouts that can be entered in the confer cfg to modify the automatic layout selection Table 5 14 Continuous Presence Classic Layout Names Layout Layout Name in confer cfg Layout 1 CP_LAYOUT_1X1 2 CP_LAYOUT_1X2 3 CP_LAYOUT_2X1 4 CP_LAYOUT_2X2 5 CP_LAYOUT_3X3 ...

Page 332: ...LAYOUT_1x2VER 9 CP_LAYOUT_1x2HOR 10 CP_LAYOUT_1P2VER 11 CP_LAYOUT_1P2HOR 12 CP_LAYOUT_1P3HOR 13 CP_LAYOUT_1P3VER 14 CP_LAYOUT_1P4HOR 15 CP_LAYOUT_1P4VER 16 CP_LAYOUT_1P8CENT Table 5 14 Continuous Presence Classic Layout Names Continued Layout Layout Name in confer cfg Layout ...

Page 333: ...17 CP_LAYOUT_1P8UP 18 CP_LAYOUT_1P2HOR_UP 19 CP_LAYOUT_1P3HOR_UP 20 CP_LAYOUT_1P4HOR_UP 21 CP_LAYOUT_1P8HOR_UP Table 5 15 Continuous Presence Quad Views Layout Names Layout Layout Name in confer cfg Layout 22 CP_LAYOUT_4X4 23 CP_LAYOUT_2P8 24 CP_LAYOUT_1P12 25 CP_LAYOUT_1X1_QCIF Table 5 14 Continuous Presence Classic Layout Names Continued Layout Layout Name in confer cfg Layout ...

Page 334: ...destination folder for the backup files or click the Browse button to select the destination folder When a conference set to both Auto Layout and Presentation Mode is run on the Standard Video card the definition of the layouts selected for Auto Layout changes to the following video layouts 1 participant 1X1 2 participants 1X1 3 participants 1X2 4 participants 2X2 5 participants 2X2 6 participants...

Page 335: ... the operation A progress indicator is displayed listing the files being copied to the destination directory At the end of the backup process the system displays a completion message 4 Click OK The system stores the configuration files in the selected directory in a folder whose name is derived from the MCU name Under this folder two new folders are created CFG Files contains the configuration fil...

Page 336: ...re problems with the MCU s configuration files and you want to reinstall them or when you want to install or restore the default IVR Message Service Entry Queue Service or Default Gateway Session Profiles For instructions on installing and restoring the default IVR Message Service see Chapter 2 Manual Installation of the Default Message Services on page 2 28 To restore the configuration files 1 On...

Page 337: ...Select the folder in which the backed up configuration files were stored this folder has the MCU name and contains the sub folders with the configuration files and click OK The system returns to the Restore dialog box 3 Click OK to continue The Restore dialog box is displayed The system lists the configuration files CFG Directory box and the audio and video files Msg Directory box used in the Gree...

Page 338: ...Reservations Backup utility Reservation backups are not compatible between versions therefore you should backup reservations before and after any version or software upgrade Reservations and meeting rooms can be restored back to the MCU This option is useful when you upgrade from one version to another or when you modify certain settings in the MCU which could result in the loss of reservations Ba...

Page 339: ...servations dialog box opens 3 Enter the path of the destination folder where the backed up Reservation and Meeting Room files will be stored or click the Browse button to select the destination folder from the Browse for Folder dialog box 4 Select the drive and folders using the standard Windows conventions and then click OK ...

Page 340: ...he names of the files being copied to the selected destination When the backup process is completed the Finished message box opens 7 Click OK A subdirectory named dat is created in the selected destination folder This directory contains the backup files cfg and idx Backup files are of the following type Rsrv xyz cfg Reservations data files Rsrv xyz idx A binary index file that contains the reserva...

Page 341: ...ed You will therefore have a new set of files whenever the MCU s version is updated Restoring Reservations and Meeting Rooms 1 Connect to the MCU to which the reservations and meeting rooms are to be restored 2 Right click the MCU icon click MCU Utils and then click Restore Reservations The Restore Reservation dialog box opens ...

Page 342: ...hen click OK Note that the files are stored under the dat directory The selected path appears in the Restore Reservation dialog box 5 Click OK The Restore dialog box opens The Restore dialog box displays all the Reservation and Meeting Room files that are currently stored in the selected path The system lists the reservation files RSR and the meeting room files ROOM used in the Greet and Guide mod...

Page 343: ...e 8 Click Yes to continue The Restore progress indicator opens displaying the files that are being restored When all the files have been restored the Finished message box is displayed 9 Click OK During the restoring process the system overwrites all reservations that are currently saved on the MCU whose MCMS version is the same as those being restored It is possible to restore reservations to a di...

Page 344: ... Unit Software Installation on page 2 21 When restoring reservations to an MCU with a newer MCMS version that contains additional parameters the additional parameters which are not included in the restored reservations are set to their default values If a parameter no longer exists in the new MCMS version it will be removed from the reservations being restored The reservation data is related to th...

Page 345: ...m Diagnostic Files This utility is a debugging tool that traces a problem in the system and captures the relevant details to a file allowing the problem to be analyzed This feature records the traces that follow the specific task that became suspended due to an exception The trace includes the content of that task s stack making it possible to track all the addresses to which the task had been unt...

Page 346: ...Retrieve Diagnostic Files and then click System Diagnostic Files The Diagnostic Files dialog box opens 2 Enter the destination path name to where you want to copy the diagnostic files or click the Browse button and select a destination folder from the Browse for Folder dialog box 3 Click YES to proceed ...

Page 347: ...ame diagnos sub folder of the selected destination folder IP Card Diagnostic Files When an error occurs on the IP a trace capture may be created automatically if the appropriate option is selected in the system cfg or manually via IP terminal The IP trace capture file created when an error occurs in the IP card is saved on the MCU in the directory 7 256 mcu cardmntr and can be retrieved using the ...

Page 348: ...ch unit failure CARD traces will be automatically saved for each card failure If Unit or Card are selected a file containing the trace information for each failure will be created using the name format crdmn_nn txt where nn is a number between 00 and 19 The files are created sequentially cyclically when the 20th file overwrites the first file and so on Recommended mode is NO manual card monitor Th...

Page 349: ...ile_name Where board_id is the IP board slot number for example 4 and file_name is the text file name for example Crdmntr1 txt under which the information will be stored For example type card_monitor 4 crdmntr1 txt The file is stored in the MCU under the directory 7 256 mcu cardmntr This folder is automatically created by the system if it does not exist on the MCU To retrieve the H 323 trace captu...

Page 350: ...estination folder and click OK The selected folder is displayed in the H323Card Monitoring Files dialog box 4 In the H323Card Monitoring Files dialog box click Yes to proceed The files are stored in the MCU Name cardmntr sub folder of the selected destination folder Retrieving the H 323 diagnostic file resets the H 323 card Make sure that there are no conferences running on the card when the card ...

Page 351: ...The Video card diagnostic file header contains the following fields Date and Time MCMS Version Number Board ID component ID Video component versions MNG_FILE card manager VIDEO_PLUS_PROCESSOR_FILE map VIDEO_PLUS_FPGA_FILE bcod The log data is comprised of Card Manager data and or map log from a faulty unit Each logger file can be up to 72KB including header Creating the Video Logger Files The Vide...

Page 352: ...ld be named vp_logger 4 2 03 where 4 is the Board ID number 2 is the Unit ID number and 03 is the serial number between 0 and 99 Manual creation of the Video logger files In the IP Terminal window type the command vp_logger board_id unit_id Where board_id is the Video board slot number in the MGC 25 the logical slot number as appears in the MGC Manager and unit_id is the mapped unit ID 0 for Card ...

Page 353: ...he MCU icon click Retrieve Diagnostic Files and then click Video Diagnostic Files The Video Diagnostic Files dialog box opens 2 In the Local path box type the path of the destination directory where the diagnostic file will be stored or click Browse to select the destination folder ...

Page 354: ...ct the destination folder and then click OK The selected folder is displayed in the Video Diagnostic Files dialog box 4 In the Video Diagnostic Files dialog box click Yes to proceed The Video diagnostic file is saved in the MCU Name vp_log sub folder of the selected destination folder ...

Page 355: ...ivated at the MCU startup The Logger is disabled when the MCU is Reset manually from the MCU unit or when there is a problem with the Logger utility such as a problem in the hard drive where the files are saved In such cases the data is lost When the MCU is reset from the MGC Manager the files are saved on the MCU hard drive The Logger Files The following files are saved to the MCU hard drive Data...

Page 356: ...les You can easily retrieve the files stored on the MCU and then save them to your PC or another location on your network 1 Right click the MCU icon click Retrieve Diagnostic Files and then click Logger Diagnostic Files The Logger Diagnostic Files dialog box opens ...

Page 357: ... trace files are saved periodically so you can access them according to their time frame However if you want to examine the messages generated in the hard drive in the latest time interval it is possible that the file has not yet been saved to the hard drive To force the system to close a data file and save it use the IP Terminal utility and enter stop_logger in the command line To resume the Logg...

Page 358: ...Get Log Files dialog box appears while retrieving the selected files files The files are saved in the MCU Name logfiles sub folder of the selected destination folder Sometimes the list of Logger data files may not be updated and some of the files may be missing In such a case exit and re access the MGC Manager application ...

Page 359: ...epad or Microsoft Word 1 In the Windows Explorer browse to the folder containing the log files 2 Using a text editor application open the Logger data file to analyze its contents or send the file s to your next level of support Sometimes the data file cannot be opened in the text editor application In such a case close the MGC Manager application used to retrieve the Logger data files ...

Page 360: ...7 256 mcu ap_log The Audio card diagnostic file header contains the following fields Date and Time MCMS Version Number Board ID component ID Audio component versions MNG_FILE card manager AUDIO_PLUS_CONTROLLER_FILE AUDIO_PLUS_UNIT_FILE The log data is comprised of Card Manager data Each logger file can be up to 72KB including header Creating the Audio Logger Files The Audio logger file may be crea...

Page 361: ...es are generated automatically containing the following components Text ap_logger Board ID number Unit ID number A serial number between 0 and 99 ascending sequentially For example a file could be named ap_logger 4 2 03 where 4 is the Board ID number 2 is the Unit ID number and 03 is the serial number between 0 and 99 Manual creation of the Audio logger files In the IP Terminal window type the com...

Page 362: ...k the MCU icon click Retrieve Diagnostic Files and then click Audio Diagnostic Files The Audio Diagnostic Files dialog box opens 2 In the Local path box type the path of the destination directory where the diagnostic file will be stored or click Browse to select the destination folder ...

Page 363: ...the destination folder and then click OK The selected folder is displayed in the Audio Diagnostic Files dialog box 4 In the Audio Diagnostic Files dialog box click Yes to proceed The Audio diagnostic file is saved in the MCU Name ap_log sub folder of the selected destination folder ...

Page 364: ...ions MNG_FILE card manager MUX_PLUS_PROC_FILE processor The log data is comprised of Card Manager data and or map log from a faulty unit Each logger file can be up to 72 KB including the header Creating the MUX Logger Files The MUX logger file may be created automatically or manually Automatic creation of the MUX logger files The automatic creation of the MUX trace capture file is controlled by a ...

Page 365: ...ber between 0 and 99 Manual creation of the MUX logger files In the IP Terminal window type the command mp_logger board_id unit_id Where board_id is the MUX board slot number in the MGC 25 the logical slot number as appears in the MGC Manager and unit_id is the mapped unit ID 0 for Card Manager For example type mp_logger 3 2 The file is stored in the MCU under the directory 7 256 mcu muxp_log This...

Page 366: ...click the MCU icon click Retrieve Diagnostic Files and then click Mux Diagnostic Files The Mux diagnostic Files dialog box opens 2 In the Path box type the path of the destination directory where the diagnostic file will be stored or click Browse to select the destination folder ...

Page 367: ... and then click OK The MCU Name muxp_log sub folder of the selected destination folder is displayed in the Mux Diagnostic Files dialog box 4 In the Mux diagnostic Files dialog box click Yes to proceed The MUX diagnostic file is saved in the MCU Name muxp_log sub folder of the selected destination folder ...

Page 368: ...type may be selected for clocking Selecting the spans of the selected network that will act as primary and backup clocks The primary and the backup clock must be set on spans of the same network type Selecting the network type for clocking The network type to be used for clocking is selected in the system cfg file 1 Right click the MCU icon click MCU Utils and then click Edit system cfg from the c...

Page 369: ...ing table describes which network type should be selected for clocking when the MCU is connected to various networks Table 5 16 Clocking Options Networks connected to the MCU Network selected for clocking Notes ISDN only or ISDN with any of the following networks ATM H 323 MPI ISDN The primary and the backup clock must be set on spans of the same network type ATM only Internal Clock H 323 only Int...

Page 370: ...y and backup clock must be connected first when starting a conference and disconnected last when terminating the conference ATM and MPI MPI The network clock is enabled only when the span coming from the DCE to the MCU is active i e handles a call Therefore the spans defined as primary and backup clocks must be active at all times i e leased mode Table 5 16 Clocking Options Continued Networks conn...

Page 371: ...ant provides the clocking signal for the system In a serial only environment you must define one span as Primary clock and another span as Backup clock 1 Connect to the MCU 2 In the Browser pane click the plus icon next to the MCU icon to list its options 3 Double click the MCU Configuration icon or click on the plus icon next to the MCU Configuration icon to list the Configuration options 4 Doubl...

Page 372: ...Manager displays only Audio Only parameters In all other configurations the operator will be able to see both VoicePlus Audio Only and Video features To implement the Audio Only User Interface Settings On the Options menu click Audio Look Feel A check mark appears next to Audio Look Feel indicating that this mode is active All video related functions and dialog boxes are hidden To cancel the Audio...

Page 373: ...lt Communications Parameters You can change the parameters that control the communication between the MGC Manager and the MCUs To set up the default communications parameters 1 On the Options menu click Communication The Communication dialog box opens ...

Page 374: ...MCU information in the MGC Manager screen is updated The refresh rate is half of the seconds entered here The default value is 2 which means that the information is refreshed every second 2 2 1 Max Replies Miss The number of messages that are sent and not received before a connection problem is triggered and the system considers the connection as lost Connection Retries The number of times the MGC...

Page 375: ...ult this option is disabled To enable continuous beeping whenever a fault exists On the Options menu click Beep on faults To check whether the option is currently active open the Options menu and verify that a check mark appears next to the Beep on faults menu item In this case the feature is currently enabled If there is no check mark next to the Beep on faults menu item the feature is disabled ...

Page 376: ... all participants that have a problem with their connection and require operator assistance To mark faulty participants in red in the MGC Manager On the Options menu click Mark Faulty Participants in Red In the MGC Manager all participants requiring operator assistance are highlighted in red as shown in the Monitor pane ...

Page 377: ...ly active open the Options menu and verify that a check mark appears next to the Mark Faulty Participants in Red menu item In this case the feature is currently enabled If there is no check mark next to the Mark Faulty Participants in Red menu item the feature is disabled ...

Page 378: ...s that require the operator s assistance in all On Going Conferences To enable continuous monitoring of participants in all On Going Conferences On the Options menu click Monitor All The participants are monitored according to the last selected monitoring filter options for any of the On Going Conferences monitored by this operator ...

Page 379: ...u and verify that a check mark appears next to the Monitor All menu item To modify the filter options right click any On Going Conference icon and the click Monitor Filter The Participants Monitoring Filter dialog box opens For details see the MGC Manager User s Guide Volume I Chapter 5 Monitor Filter ...

Page 380: ...ortcut keys and store the newly configured shortcuts into memory for use with future MGC Manager sessions The list of shortcut keys may be sent to printer file or clipboard to be used with other applications You may restore shortcut keys settings to their default values To configure command shortcuts 1 On the Options menu click Configure Shortcuts ...

Page 381: ...the Configure Shortcuts dialog box highlight the shortcut to configure and click the Edit Selection button Alternatively double click the shortcut to configure Table 5 18 Configure Shortcuts Dialog Box Columns Column Description Action Displays the list of features for which shortcuts can be configured Shortcut Displays keyboard keys used to activate the functions ...

Page 382: ... Ctrl Alt or Shift 4 Click OK The function name Shortcut dialog box closes and the new shortcut is displayed in the Configure Shortcuts dialog box To Restore the Shortcut Default Settings You may restore all Shortcut keys to their default settings in one operation 1 In the Configure Shortcuts dialog box click Restore Defaults A confirmation dialog box opens 2 Click Yes to restore to the shortcut k...

Page 383: ...he Indications Log window opens and records the event The indications log can be saved to file Configuring Event Indications You define for which MCUs the Event Indications are played The Indications Log window displays all the events that occurred in all the connected MCUs for which the Event Indications are enabled Enabling Event Indications 1 On the Options menu click Configure Indications Alte...

Page 384: ...e or after the event the Event Indication Indications enables you to define the set of Event Indications that will be played for the selected MCUs You can start the configuration process by first defining the Event Indications set and then selecting the MCUs for which the indications will be enabled or you can start with the MCUs and continue with the Event Indications The result will be the same ...

Page 385: ...Event Displays the list of events for which indications are supported The following events are supported MCU Connected The MGC Manager is connected to the MCU Major Alarm The MCU status is Major and the Operator s attention is required Minor Alarm The MCU status is Minor Party Entered Participants Queue A participant entered the Participants Queue and requires the Operator s assistance Dial Out Pa...

Page 386: ...Wave File A wave file will be played when an event occurs The wave file is indicated in the Indication Wave column Text To Speech To speak the text entered in the Indication Text field as the Event Indication The voice parameters speed and other options for text to speech translation is defined by clicking the Configure Text To Speech button Visual Indicates whether the event will be recorded in t...

Page 387: ...pped by the operator select the Enable Repeat check box 6 In the Voice Type drop down list select one of the following options None to indicate that no audible alarm will be played and the event will only be recorded to the log file If this option is selected the Wave File and Text To Speech fields are disabled Wave File to play a wave file when the event occurs The wave file is selected in the Wa...

Page 388: ...o select the appropriate wave file 8 If the Text To Speech option is selected in the Voice Type in the Text To Speech field enter the text that will be translated into voice and spoken when the event occurs 9 To play either the wave file or the text translated into voice preview click the Play button next to the Voice Type field 10 Click OK to complete the Event Indication definition and return to...

Page 389: ...d This dialog box lists in a table format whether the Event Indications set is enabled for the MCU and whether a specific MCU indication is added to the Event Indication The following columns are displayed Table 5 20 MCU Indications Columns Column Description MCU Displays the list of all MCU currently defined in the MGC Manager connected and disconnected ...

Page 390: ...he Indication Wave column Text To Speech To speak the text entered in the Indication Text field as the MCU indicator The voice parameters speed and other options for text to speech translation are defined by clicking the Configure Text To Speech button Support Indications Indicates whether the Event Indications set is enabled or disabled for the MCU When disabled no event will be recorded and no a...

Page 391: ...event occurs on this MCU The wave file is selected in the Wave File field If you select this option the Wave File field is enabled and the Text To Speech field is disabled Text To Speech To translate the text that you enter in the Text To Speech field into voice as an MCU indicator according to the translation parameters configured in the Text to speech utility parameters If you select this option...

Page 392: ...tional MCUs 23 In the Play MCU Audio Indication drop down list select whether the MCU indication will be played Before the Event indication or After the Event indication The indication that will be played is composed of two parts The MCU indication The Event indication This selection applies to all the listed MCUs For example if the Play MCU Audio Indication option is set to Before Event the voice...

Page 393: ...d by the operator or when the event is no longer occurring You can stop all the repeated indications for all connected MCU s or you can stop the indications per MCU When a new event occurs the indication is played again To stop all repeated Event Indications for all MCU s On the Options menu click Stop Current Indication Repeating All repeated indications are halted ...

Page 394: ... System Management 5 158 To stop all repeated Event Indications per MCU In the Browser pane right click the MCU and then click Stop Current Indications Repeating Repeated indications relevant to this MCU are stopped ...

Page 395: ...bar The Indications Log window opens The following columns are displayed Saving the Events Log to File 1 To save the event log to file click the Save Log File button The Save As dialog box opens Table 5 21 Indications Log Columns Column Description Time The date and time on which the event occurred MCU The name of the MCU on which the event occurred Indication The event that has occurred with even...

Page 396: ...the Events Log To clear one entry in the Events Log click the entry and then click the Clear Selected button To clear all the events from the Events Log after you have saved the events to file click the Clear All button When closing the MGC Manager application all the Event Indications will be deleted from the Indications Log and lost unless you save them to file before closing the application ...

Page 397: ...rvices While Ordinary operators can view the configurations of the modules in the MGC 100 and the MGC 50 only the Superuser operator can modify the configuration of a module You can verify which operators are defined in the system This feature is available to both supervisor and ordinary operators Neither operator can view the operator passwords Working with operators involves the following Listin...

Page 398: ...ou wish to list A list of options appears below the MCU s icon 2 Double click on the MCU Configuration icon or click on the plus icon next to the MCU Configuration icon to display the cascading list A list of configuration options appears below the MCU Configuration icon 3 Double click on the Operators icon or click on the plus icon next to the Operators icon A list of operators appears below the ...

Page 399: ... MCU Configuration icon 3 Right click the Operators icon and then click New Operator The New Operator dialog box opens In the Name text box type the name of the new operator The name you specify here is the login name used by the operator when logging into the system 4 In the Password text box type the new operator s password The operator uses this password when logging into the system 5 In the Gr...

Page 400: ...GC 50 100 Superuser In addition to all the tasks that can be performed by Attendant and Ordinary operators the Superuser can Define and delete other operators Define Network Services Modify the configuration of a module 6 Click OK The New Operator dialog box closes and the new operator is added to the system An icon for the new operator appears under the Operators icon To add a new operator you mu...

Page 401: ...e Operators icon All operators currently connected to this MCU appear in the list 2 Right click the name of the operator to be deleted and then click Delete The system displays a confirmation message 3 Select Yes to confirm or No to cancel the operation If you select yes the operator name and icon are removed from the system To delete an operator you must be a Superuser operator ...

Page 402: ...ars below the Operators icon All operators currently connected to this MCU appear in the list 2 Right click the name of the operator to be deleted and then click Change Password The Change Password dialog box appears 3 In the New text box type the new operator s password The operator uses this password when logging into the system Enable the system cfg flag in the UTIL PASSWORD section ALLOW_ORDIN...

Page 403: ...ator s Guide 6 7 4 In the Confirm New text box type confirm the new operator s password Click OK When an ordinary operator attempts to change the password of another operator the following error message is displayed ...

Page 404: ...or example the second operator to login will receive an ID number of 1 The ID numbers are reset whenever the MCU is reset Viewing Operator Connections To list the operators who are currently connected to the system 1 In the Browser pane of the main window double click the name of the MCU whose connections you wish to list A list of options appears below the MCU s icon 2 Double click the MCU Config...

Page 405: ...yed in the Status pane of the main window The information includes The operator s authorization level Ordinary Attendant or Superuser The time the operator logged in The location of the operator which is the name by which the MCU identifies the operator s computer ...

Page 406: ...erence including the definition of a participant In this case the participant is an operator whose s name contains a string attached to the name that indicates to the system that the operator needs to be contacted at a remote location The MCU dials out to the remote operator and a connection is established between the participant and operator Configuring a Remote Operator Alert Location 1 Right cl...

Page 407: ...ined below Text Field Participant s name Brackets Brackets indicating a format string Brackets are context sensitive and only this type of format can be used remote operator This field is context sensitive and must be exactly presented as shown remote operator 4 Finish the conference definition 5 When a participant enters the Participants Queue the system routes the call to the remote operator Rem...

Page 408: ...Chapter 6 Defining Operators 6 12 ...

Page 409: ...n supports H 323 to H 320 H 320 to H 323 and H 323 to H 323 point to point calls The GW 25 GW 45 supports the widest range of video and audio algorithms It allows sites with different frame rates connection speeds audio algorithms video resolutions and network protocols to transparently connect with one another The transcoding abilities of the GW 25 GW 45 allow each endpoint to connect at its opti...

Page 410: ...tion enables the system operator to view all the system resources for both the MCU and the gateway The gateway can also be monitored via the network using SNMP The GW 45 The GW 45 is a 16 slot chassis that allow up to 48 concurrent point to point sessions in bandwidths ranging from 56 Kbps audio only to E1 1920 Kbps The GW 45 is a Carrier Class gateway that also provides a NEBS Level 3 compliance ...

Page 411: ...ide a firewall gateway solution Can be monitored via the network using SNMP Supports Direct Inward Dialing DID routing H 320 incoming calls to H 323 endpoints Video Transcoding when needed requires additional hardware BONDING standard Once configured the Gateway works seamlessly without operator intervention Enables the operator to view the list of On Going Gateway sessions and assist participants...

Page 412: ...uired for IP to IP Gateway communications ISDN Net Card Requires minimum 1 PRI with a range of DID numbers MUX Card Audio Card Video Card Optional for Transcoded calls Software Requirements MGC Version 4 00 XXX or above MGC Manager Version 4 00 XX or above Network Requirements ISDN PRI line for H 320 Participants ISDN PRI line should have a range of 10 20 DID numbers available for Gateway communic...

Page 413: ...umeric Protocol Requirements The following table summarizes protocol requirements for Gateway communications Table 7 1 Protocol Requirements Protocol Component H 323 H 320 Call control H 225 0 Q 931 System control H 245 H 242 H 243 Multiplex H 225 0 H 221 Audio G 711 G 722 G 722 1 G 723 1 G 728 Siren7 Siren14 G 711 G 722 G 722 1 G 723 1 G 728 Siren7 Video H 261 QCIF H 263 H 264 H 261 QCIF H 263 H ...

Page 414: ...alls the H 323 endpoint three different methods may be used to reach the same endpoint Destinations Address Book and Forwarding Service Destinations In the Destinations method the carrier allocates the dial in numbers to the MCU Gateway Usually the carrier only transfers part of the number the last digits from the end of the number to the gateway for example 1501 to 1600 Each dial in number is ass...

Page 415: ...re 7 3 For example when the H 320 endpoint dials 9251501 the digits 925 represent the gateway access number and 1501 represent the alias in E 164 format of the destination H 323 endpoint Figure 7 3 Destinations Call Flow The carrier conveys the dial in number to the gateway 1501 in the example step 2 in Figure 7 3 The gateway sends the dial in number to the gatekeeper in order to locate the endpoi...

Page 416: ...ge the configuration of each endpoint and define a new alias according to the dial in numbers allocated to the gateway by the carrier Address Book In the Address Book method the gateway includes a conversion table in which each DID number is assigned an alias or IP address of an H 323 endpoint The carrier allocates the dial in numbers to the MCU Gateway for example 1701 to 1800 In Figure 7 4 Syste...

Page 417: ...of the endpoint to the gateway step 5 in Figure 7 5 The gateway then routes the call to the appropriate endpoint In this method each dial in number is an entry in the speed dial table therefore the gateway will require the use of many dial in numbers If the conversion table includes the IP address of the endpoint the gateway can route the call without the presence of a gatekeeper To use the endpoi...

Page 418: ...Note On some H 320 endpoints there is a special TCS4 field where you add the 501 dial string beside the phone number as shown in step 1 in Figure 7 7 Call Flow Using Forwarding Service where 9251815 represents the gateway access number The TCS4 information is sent by the endpoint after its first channel synchronizes with the gateway The gateway identifies the TCS4 number 501 as the H 323 endpoint ...

Page 419: ... dial in number may serve many H 323 endpoints It does not require any additional configuration of the endpoints or the gateway However this method can only be used with H 320 endpoints that support TCS4 To use the endpoint s alias a gatekeeper must be present in the network and the H 323 endpoints must register with the gatekeeper using their numeric aliases E 164 format ...

Page 420: ...ll the gateway calls The H 323 endpoint number is entered using TCS4 Endpoint configuration The system administrator must configure the H 323 endpoint aliases according to the dial in numbers Useful for new network installations No need to change the configuration of the H 323 endpoints The conversion is done via the speed dial table Useful for existing network installations No need to change the ...

Page 421: ...rts this ID to the destination endpoint dial number or IP address Alias The call parameters such as Line Rate Restricted ISDN only and Transcoding Method are indicated by a Session Profile ID Address Book IP to ISDN This method is used when an Internal IP endpoint calls an external ISDN number It enables speed dialing as the IP endpoint only enters the endpoint ID in the table and does not have to...

Page 422: ...ng Address Book the MCU Network Service prefix as registered with Gatekeeper is sent to the gatekeeper where the digits 83 are identified as the gateway prefix step 2 in Figure 7 9 and the digits 41 as the Session Profile The gatekeeper translates the prefix to the IP address of the gateway step 3 in Figure 7 9 The call is transferred to the gateway with the digits 41and 30 step 4 in Figure 7 9 ...

Page 423: ...ding settings The gateway identifies 30 as an entry in the Address Book table and translates this entry to 8254050 step 5 in Figure 7 9 The gateway calls the number 8254050 using the parameters defined in the Session Profile identified by the digits 41and connects both endpoints step 6 in Figure 7 9 Using this method a gatekeeper must be present for address translation of the prefix and Session Pr...

Page 424: ... external IP address through a firewall Figure 7 10 IP to IP System Configuration Using Address Book For example when the H 323 endpoint dials 8342 33 step 1 in Figure 7 11 IP to IP Call Flow Using Address Book the number is sent to the gatekeeper A where the digits 83 are identified as the gateway prefix step 2 in Figure 7 11 Gatekeeper A translates the prefix to the IP address of the gateway ste...

Page 425: ... the gateway step 7 in Figure 7 11 using the parameters defined in the Session Profile 42 The gateway calls endpoint 201 and connects the endpoint to the video conference step 8 in Figure 7 11 In this method all H 323 endpoints on the network can call any H 323 endpoint when two gatekeepers one in each zone are present The H 323 endpoints must register with the gatekeepers using their numeric alia...

Page 426: ... asterisk is the delimiter and the digits 8254050 represent the destination endpoint ISDN number The number is sent to the gatekeeper where the digits 83 identify the gateway step 2 in Figure 7 12 The gatekeeper returns the IP address of the gateway step 3 in Figure 7 12 to the endpoint The call is then routed to the gateway step 4 in Figure 7 12 including the ISDN number of the destination endpoi...

Page 427: ...gure 7 14 IP to IP Call Flow Using Session Profile for example 8391 201 Figure 7 14 IP to IP Call Flow Using Session Profile The Prefix 83 needs to be configured in the Gatekeeper and in the H 323 Network Service and the gateway prefix which is also the entry number for the Forwarding Service 91 is the Forwarding Service ID listed in the Session Profiles The indicated asterisk is the delimiter and...

Page 428: ...ch zone are present The H 323 endpoints must register with the gatekeepers using their numeric aliases E 164 format This enables the gateway sessions over firewalls without changing the organization network configuration or compromising its security Table 7 3 IP to IP ISDN Methods Summary Address Book Profile Method The H 323 endpoint dials the gateway prefix and the ID E 164 format of the entry i...

Page 429: ...DID for the remote gateway for the Forwarding Service and 1234 is the E 164 alias of participant B The local Gateway queries the remote gateway where the routing service has a pre configured dial in number DID The remote gateway sends a TCS4 request to local gateway The local gateway translates the E 164 string into TCS4 and sends it to the remote gateway The remote gateway translates the TCS4 mes...

Page 430: ... a Double Gateway communications setup the Remote Gateway Definition and Gateway Link require configuration according to the Routing Method that is to be implemented H 323 to H 323 to H 320 H 323 Calls When a H 323 endpoint calls an endpoint H 323 or 320 two different methods may be used to reach the same endpoint Profile or Address Book H 323 Endpoint Over an H 323 Backbone to H 320 Endpoint Usin...

Page 431: ... from the Gateway Link Step 2 The local gateway automatically dials the remote gateway using the string 9042 1234 The digits 90 represent the remote gateway H 323 ID prefix taken from the local Gateway Link The Remote Gateway H 323 profile ID 42 represents the configured Session Profile ID E 164 parameter defined in the To H 320 Session Profile Definition dialog box The is the Delimiter defined in...

Page 432: ...dpoint dials 7011 1234 representing the gateway prefix the Gateways Link ID the Delimiter and Alias as shown in the above example The digits 70 represent the local gateway prefix defined in the Network Service Properties and 11 is the local Gateway Link ID retrieved from the Gateway Link Step 2 The local gateway automatically dials the remote gateway using the string 9042 1234 The digits 90 repres...

Page 433: ... used when an internal IP endpoint calls an external ISDN number The H 323 endpoint connects using the following string local GW prefix first GW Link ID ISDN No for example 7011 1234 Figure 7 18 IP to ISDN Over H 323 Backbone Call Flow Using Address Book Step 1 The H 323 endpoint dials 7011 1234 representing the gateway prefix the Gateways Link ID the Delimiter and ISDN number The local gateway di...

Page 434: ... in the Gateway Configuration General Settings dialog box Step 3 The remote gateway retrieves the endpoint ISDN number from the Address Book table and connects the call H 323 Endpoint Over an H 323 Backbone to H 323 Endpoint Using the Address Book In the Address Book method the gateway includes a conversion table in which each E 164 ID number is assigned a destination alias or IP address In this m...

Page 435: ...23 prefix taken from the local Gateway Link The Remote Gateway H 323 profile ID 42 represents the configured Session Profile ID E 164 parameter defined in the To H 323 Session Profile Definition dialog box The is the Speed Dial indicator Address Book field defined in the Gateway Configuration General Settings dialog box Step 3 The remote gateway retrieves the endpoint Alias from the Address Book t...

Page 436: ...le in which each E 164 ID number is assigned a destination alias In this method the destination endpoint details are taken from the Address Book table Step 2 The local gateway automatically dials the remote gateway using the string 80208000 8020 is the H 320 Gateway Parameter access PRI number taken from the Remote Gateway Definition and 8000 the Remote Gateway DID number taken from the Gateway Li...

Page 437: ... the dialed number The H 323 endpoint connects using the following string local GW prefix first GW Link ID for example 7011 Figure 7 21 IP to IP Over H 320 Backbone Call Flow Using Destinations Step 1 The H 323 endpoint dials 7011 representing the gateway prefix the Gateways Link ID and the Delimiter The digits 70 represent the local gateway prefix defined in the Network Service Properties and 11 ...

Page 438: ...tains the Alias H 323 of the remote endpoint and locates the phone number 8000 as defined in the Remote Gateway DID Using the Dial string the remote gateway finds the entry and dials the endpoint H 323 Endpoint Over an H 320 Backbone to H 323 Endpoint Using Forwarding Services The H 323 endpoint connects using the following string local GW prefix first GW Link ID Alias for example 7011 1234 Figure...

Page 439: ...wards the Alias by retrieving the H 323 dialup sting that has been stored at the local gateway The local gateway sends the string to the remote gateway and connects the call to the endpoint dialing 1234 H 320 to H 323 to H 320 H 323 Calls When an H 320 endpoint calls an endpoint H 323 or H 320 two different methods may be used to reach the same endpoint Address Book or Profile With the Address Boo...

Page 440: ... in the Network Service ISDN Step 2 The local gateway automatically dials the remote gateway using the string 90 42 The digits 90 represent the remote gateway H 323 prefix taken from the local Gateway Link The Remote Gateway H 323 profile ID 42 represents the configured Session Profile ID E 164 parameter defined in the To H 323 Session Profile Definition dialog box The is the Speed Dial indicator ...

Page 441: ...Properties 8071 is the Gateway Link DID taken from the Gateway Link The Gateway Link DID contains the Dial in number entered in the Network Service ISDN Step 2 The local gateway automatically dials the remote gateway using the string 90 42 The digits 90 represent the remote gateway H 323 prefix taken from the local Gateway Link The Remote Gateway H 323 profile ID 42 represents the configured Sessi...

Page 442: ...d connects the call H 320 Endpoint Over an H 323 Backbone to H 323 Endpoint Using Profile with TCS4 The H 320 endpoint connects using the following string Dial in No Link DID Alias for example 43218071 222 Figure 7 25 ISDN to IP Over H 323 Backbone Call Flow Using Profile With TCS4 Step 1 The H 320 endpoint dials the MCU gateway prefix Link DID and Alias The digits 4321 represent the Dial in numbe...

Page 443: ... The remote gateway translates the TCS4 message into the E 164 alias and connects the call to the remote endpoint 222 is the Alias retrieved from the dial string and represents the destination endpoint Step 3 The remote gateway dials 222 and connects the call H 320 Endpoint Over an H 323 Backbone to H 320 Endpoint Using Profile The H 320 endpoint connects using the following string Dial in No Link...

Page 444: ... Link The Remote Gateway H 323 profile ID 42 represents the configured Session Profile ID E 164 parameter defined in the To H 323 Session Profile Definition dialog box The remote gateway sends a TCS4 request to local gateway The local gateway translates the E 164 string into TCS4 and sends it to the remote gateway The remote gateway translates the TCS4 message into the E 164 alias and connects the...

Page 445: ...to a serial network using the MPI serial network interface card Line Rate The transfer rate of multimedia audio and video between the two endpoints The maximum line rate currently supported for H 323 participants is E1 1920 Kbps Transcoding Transcoding enables participants using different line rates and video formats to communicate thus maintaining the highest video capabilities each participant c...

Page 446: ...re information see Defining Network Services on page 3 1 For H 323 services define the gateway prefix For more information see Defining Network Services on page 3 1 Select the appropriate Routing Method s depending on your system configuration and the number of dial in numbers that can be allocated to the gateway sessions select Destinations Address Book or Forwarding Service Configuration Outline...

Page 447: ...MCU unit to be configured as gateway System cfg Flag Configuration 1 Right click the MCU icon click MCU Utils and then click Edit system cfg The SysConfig dialog box opens 2 In the Section pane double click the PEOPLE PLUS CONTENT option The PEOPLE PLUS CONTENT flags are displayed in the Item Value pane 3 Set the GW_EPC_H239 flag to YES 4 Click OK For more details on Flag modification in the syste...

Page 448: ...click the MCU icon or click the plus icon next to the MCU icon to list its options 2 Double click the MCU Configuration icon or click the plus icon next to the MCU Configuration icon to list its options 3 Right click the Gateway Configuration icon and then click General Parameters ...

Page 449: ...icators that will be used by H 323 endpoints when dialing into the gateway A default value is assigned to each of these indicators However you may change them if required but this is not recommended when implementing the double gateway feature If you are using two gateways the indicator on both gateways must have the identical value ...

Page 450: ... Profile indicator Note Changing the Speed Dial Indicator setting is not recommended when implementing the Double Gateway feature Multiple number Delimiter Profile This indicator is used by H323 participants to instruct the gateway to use a Session Profile as the Routing Method The digits preceding this indicator specify the Session Profile to be used The digits following this indicator represent ...

Page 451: ... and H 320 is the Network Service to handle the call There are two main types of Session Profiles To H 320 Session Profile To H 323 Session Profile To define a To H 320 Session Profile 1 Double click the Gateway Configuration icon or click the Plus icon next to the Gateway Configuration icon to list its options 2 Double click the Session Profiles icon or click the Plus icon next to the Session Pro...

Page 452: ...defined using up to two digits If the call originates from H 323 using this profile ID the endpoint enters this ID to indicate how the call is handled by the gateway In such a case the parameters defined for this profile will be used to handle the call gateway session H 320 Network Service Select from the drop down list the Network Service to handle the call to the destination endpoint The default...

Page 453: ...udio capabilities that can be achieved A video card is required for transcoding None Transcoding is unavailable in this mode In such a case when the two endpoints use different line rate or protocols they will not be able to connect or they will connect in Audio Only mode without video Note None is the default setting and it should be used when you do not want to use video resources for gateway se...

Page 454: ...e Session Profiles icon to list its options 3 Right click the To H 323 Session Profile icon and then click New Session Profile to define a new To H 323 Session Profile The To H 323 Session Profile Definition dialog box opens 4 Define the following parameters Table 7 6 To H 323 Session Profile Definition options Field Description Session Profile Name A name assigned to the Session Profile to identi...

Page 455: ...from the drop down list one of the following options Always The system forces the video transcoding mode in all the gateway sessions A video card is required to support this mode When Required Smart Video Switching mode the gateway tries to connect the two endpoints in video switching mode that is both endpoints use the same line rate video protocol and frame rate On failure the gateway will use t...

Page 456: ...if any assigned to this endpoint defined in the Routing Service Definition dialog box To view or add an endpoint address 1 Double click the Gateway Configuration icon or click the plus icon next to the Gateway Configuration icon to list its options 2 Double click the Address Book icon or right click the Address Book icon and then click Properties Audio Only Select this check box if the gateway ses...

Page 457: ... according to any of the table columns The first time you access this dialog box the list is empty The DID number if any is assigned to this endpoint during the H 320 Routing Service Definition Double click a table entry to display its properties and modify if required 3 Click the plus icon to define to add a new endpoint to the Address Book ...

Page 458: ...Endpoint Definition dialog box opens 4 Define the following parameters Table 7 7 Address Book Endpoint Definition Options Field Description Endpoint Name Enter a name that will identify the endpoint in the address book The name is not used for call handling ...

Page 459: ...eters are taken from the Session Profile or are defined in this dialog box Select the Session Profile option to take the Network Service definition and the session parameters from the Session Profile Then select the session profile to be used for handling the call to this endpoint Note The Session Profile list displays the default Session Profile according to the destination endpoint type Select t...

Page 460: ...le is displayed H 320 Endpoint Parameters Enter the ISDN number to reach the endpoint The number must be exactly as the MCU needs to dial it These fields are only applicable if you chose an H 320 Endpoint Phone number The H 320 endpoint phone number Bonding phone The bonding number used for aggregated channels H 323 Endpoint Parameters Enter the information required to reach the endpoint These fie...

Page 461: ...ate currently supported is E1 1920 Kbps For example if the endpoint maximum Line rate is set to 384 while the Gateway Profile is set to 128 Kbps the session will use 128 Kbps as the session Line rate Audio Only Select this check box if the gateway session should be run using audio only without Video When cleared video can be used during the conference Restrict Only Select this check box if one of ...

Page 462: ... Destinations Address Book Forwarding Services or using a Double Gateway Link To define a new Routing Service you start by selecting the dial in number range that will be allocated that Routing Service Refer to Spans and Phones Dialog Box on page 3 14 for configuration of Dial in number ranges When you have completed configuration of Dial in ranges then you define the properties of that Routing Se...

Page 463: ...le click the dial in range from which to allocate numbers to a Routing Service Alternatively in the Dial in Gateway Range Numbers click the Dial in range from which to allocate the number to the Routing Service and then click the Configure button The list of dial in numbers configured for the different Routing Methods The list of dial in numbers allocated to the gateway sessions in all the ISDN Ne...

Page 464: ... registered in the Gatekeeper Address Book Used to assign a DID number to an Address Book entry Using this method the Address Book must be defined prior to the DID assignment process Forwarding Service Using this method you may use a limited number of dial in numbers as little as one number and the calls will be routed to the appropriate extension according to the TCS4 information entered by the d...

Page 465: ... Repeat steps 3 to 7 to define additional Routing Services with their appropriate dial in number ranges The appropriate Routing Services are added to the From H 320 Routing Services dialog box in the Routing Services table Defining Routing Services Properties Once you have assigned a Routing Service to a dial in numbers range you need to define the details of the Routing Service The selection of H...

Page 466: ...vices 1 In the Gateway Configuration tree double click the H 320 Routing Services icon The From H 320 Routing Services dialog box opens 2 In the Routing Services list click the entry of the Routing Service to modify and then click the Configure button or double click the entry to modify ...

Page 467: ...splays the selected Routing Method H 323 Destination Address Book Forwarding Service Double Gateway Link Note The Routing Method determines which fields will be disabled To H 323 Gateway Profile Displays the name of the selected Gateway H 323 Session Profile for this Routing Service Note This field is disabled if the Routing Method used is the Address Book ...

Page 468: ...er Displays the first number of a selected dial in range Last Dial in Number Displays the last number of a selected dial in range DID Alias Conversion Address Book Forwarding Services List Displays different parameters depending on the Routing Method Table 7 8 Routing Services Options Continued Field Description Table 7 9 DID to H 323 ID Conversion Options Field Description DID Number Select the D...

Page 469: ...escription of the endpoint to identify it For example enter the name of the user to whom the endpoint is assigned IP Address Enter the destination endpoint IP address Note Usually you will enter either the IP Address or an Alias Name of the endpoint When an incoming call arrives at the Gateway with a DID number the system will route the call to the endpoint according to the IP Address or Alias def...

Page 470: ...ted to the appropriate endpoint according to the endpoint IP address or Alias defined in the Address Book The session parameters are taken from the Address Book and from the Session Profiles assigned to this Address Book entity If one of the Routing Services methods is set to the Address Book you need to assign DID numbers to the entries to be called from an H 320 endpoint To define the properties...

Page 471: ...MGC Administrator s Guide 7 63 The H 320 Routing Service Definition dialog box opens 2 Click the plus icon to assign a DID number to an Address Book entry ...

Page 472: ... of dial in numbers assigned to the Address Book You may select another DID number from the drop down list Endpoint Name column Lists endpoints including their DID number as defined in the Address Book Note Highlighting an endpoint and clicking on the Properties button will enable the user to modify the properties of the endpoint In such a case the changes will apply to all the endpoint occurrence...

Page 473: ...ick the Apply button The new entry is added to the Address Book list in the H 320 Routing Services Definition dialog box 7 Repeat steps 4 to 6 to assign DID numbers to additional endpoints in the Address Book 8 Click the Close button to terminate the assignment of DID numbers and return to the H 320 Routing Services Definition dialog box 9 Click the Close button to return to the H 320 Routing Serv...

Page 474: ...endpoints When the system identifies the DID number as a Forwarding Service it will expect a TCS4 input of the extension number To define a Forwarding Service 1 In the From H 320 Routing Services Definition dialog box double click a Routing Service that uses the Forwarding Service method The H 320 Routing Service Definition dialog box opens 2 Click the plus icon to define a new DID to H 323 ID Con...

Page 475: ...6 Click OK to complete the Forwarding Services Definition and return to the H 320 Routing Services Definition dialog box 7 Click the Close button to return to the H 320 Routing Services dialog box Table 7 11 Routing Method Forwarding Services Options Field Description DID Number The system displays the first number in the dial in number range of numbers assigned to the Forwarding Services You may ...

Page 476: ...ateways on different networks The Gateway Configuration tree includes the following entries ranked in the order in which the user should define them Remote Gateway Definitions Remote Gateway Links It is strongly recommended to configure two Single Gateways prior to configuring the Double Gateway The Double Gateway functionality is in essence a Local Gateway whose Party out reaches a Remote Gateway...

Page 477: ... 1 Double click the Gateway Configuration icon or click the plus icon next to the Gateway Configuration icon to list its options 2 Double click the Double Gateway icon or click the plus icon next to the Double Gateway icon to list its options 3 Right click the Remote GW Definitions icon 4 Click New Definition The Remote Gateway Definition dialog box opens If the selected Remote Gateway Connection ...

Page 478: ...for linking to the remote gateway H 323 selects H 323 as the network connection protocol for linking to the remote gateway H 323 Gateway Parameters If H 320 is selected as the remote gateway connection type this field is disabled Alias Type The format of the Alias Name H 323 ID and E 164 are supported Alias Name The alias name of the remote gateway endpoint H 320 Gateway Parameters If H 323 is sel...

Page 479: ...must be configured based on network requirements To define a Remote Gateway 1 Double click the Gateway Configuration icon or click the plus icon next to the Gateway Configuration icon to list its options 2 Double click the Double Gateway icon or click the plus icon next to the Double Gateway icon to list its options 3 Right click the Remote GW Links icon 4 Click New Link The Gateway Link dialog bo...

Page 480: ... the link in order to connect to the Double Multiple gateway This number is retrieved from the H 320 Routing Services table where it is defined as the Dial in number Local GW Session Profile Name Select from the drop down list the Session Profile to use The available Session Profiles depend on the Connection Type to Remote GW selection Connection Type to Remote GW Define the connection type backbo...

Page 481: ...sabled if no H 323 ID number was defined in the Address Book Define the H 323 ID to dial to the remote gateway Enter the Remote Gateway H323 ID number The call arrives at the Remote Gateway using the H 323 backbone and retrieves from the Address Book the H 323ID Remote GW DID Define the H 320 Direct Inward Dialing DID number to dial to the remote gateway Enter the Remote Gateway DID number Table 7...

Page 482: ...Chapter 7 Configuring the Gateway 7 74 ...

Page 483: ...the MCU For more details see the MGC Hardware Installation Manual Chapter 2 The audio messages are recorded The MGC Manager is shipped with default message files already converted to the MGC internal format If you used these files you may skip this step The welcome video slide is created applicable to video IVR Services The Audio message and the Video slide are converted into the MGC format If you...

Page 484: ...essage and the Video slide are converted into the MGC format A new AV Message Service is defined The audio message video slide and Message Services may be prepared in advance for different types of conferences and used repeatedly over time or they may be created when needed Figure 8 1 Greet and Guide Conference definition workflow ...

Page 485: ...nu under Programs Accessories from the Start menu If you do not have it installed install it using the Add Remove Program utility from the Control Panel For more details refer to the Microsoft Windows 95 98 2000 XP documentation Make sure that a microphone or a sound input device is connected to your PC To record a new audio message 1 Select Programs from the Start menu 2 Open the Accessories grou...

Page 486: ...e Properties for Sound dialog box opens 4 Click the Convert Now button The Sound Selection dialog box opens 5 In the Format field select PCM 6 For AV Message Service Greet and Guide conferences in the Attributes drop down list select 8000Hz 8Bit Mono ...

Page 487: ...rties for Sound dialog box 9 Click OK The system returns to the Sound Sound Recorder dialog box 10 To create a new recording from the File menu select New 11 Click the Record button The system starts recording 12 Start narrating the desired message 13 For IVR Services stop the recording anytime between 1 and 32 seconds which is the maximum duration allowed for an IVR voice message If the message e...

Page 488: ...nverted into MGC internal file 14 To save the recorded message as a wave file from the File menu select Save As The Save As dialog box opens 15 In the Save in box select the directory where the file will be stored 16 In the Save as Type box select the wav file format as this is the only format that the MGC converter recognizes 17 In the File name box type a name for the message file and then click...

Page 489: ...nal format 1 Open the AudVidConvert Application from the MGC Manager group The Convert Audio Video to ACC format files ACA ACV dialog box opens 2 Make sure that the Convert Audio option in the Audio Or Video Convert box is selected it is the default option 3 In the Input Source Audio field enter the name of the wav file recorded previously or click the Browse button to select the appropriate file ...

Page 490: ...n or OK Clicking Apply converts the file while leaving the dialog box open allowing you to listen to the converted audio file A message indicating that the conversion process was successful is displayed 6 If the Apply button was selected repeat steps 3 to 5 to convert additional audio files into MGC format ...

Page 491: ...o or Adobe Photoshop applications The video converter tool is based on a clip from a single slide that uses the H 261 standard The video clip can be viewed by both low level endpoints and high level endpoints with line rates higher than 768Kbps Converting the Image into a raw Image File 1 Open the image in the Jasc Paint Shop Pro application or Adobe Photoshop This procedure describes the creation...

Page 492: ...52 pixels and in the Height box enter a maximum of 288 pixels 5 Click OK 6 From the File menu select Save As The Save As dialog box opens 7 In the Save As Type box select Raw raw from the drop down list 8 In the File Name box enter the file name 9 In the Save in box select the directory where the saved file will be stored 10 Click the Options button to define the Raw format options ...

Page 493: ...terms as Pixel Interleave the three channels RGB colors information is saved together for each of the picture pixels In a Planar Order format known in MGC Manager terms as Separation Interleave each channel information is saved separately for the entire separation The format used to save the color channels must be as indicated when converting the file to MGC internal format 12 Click OK You are ret...

Page 494: ...acv format will reside or click the Browse button to select the appropriate directory 5 Select the order in which the RGB color channels were saved in the RAW file Select Pixel Interleave if the file was saved in Interleave Order mode Select Separation Interleave if the file was saved in Planner Order mode In an Interleaved Order format known in MGC Manager terms as Pixel Interleave the three chan...

Page 495: ...t the file that you wish to preview from the Destination Vid field and then select the Preview button The VideoViewer window opens displaying the video slide 8 Close the preview of the video clip You are returned to the Convert Audio Video to ACC format files dialog box 9 Click Close The Convert Audio video to ACC format files dialog box closes If the Apply button is selected repeat steps 2 to 8 t...

Page 496: ...Chapter 8 Audio and Video Conversion Tools 8 14 ...

Page 497: ...LE major One of the following errors occurred Invalid external application server configuration in the system cfg file Error reading the LCD XML file FILE_NOT_EXIST major The file does not exist This problem may be caused by an intentional file deletion or if the MCU was interrupted while writing the file or by disk failure INCONSISTENT_INFORM ATION_IN_FILE major The information in the file is inc...

Page 498: ...RATION Information about the location type and layout of the cards In a form similar to card 003 LOGGING Logging information In a form similar to msg001 idx msg001 cfg NETWORK_ CONFIGURATION Information regarding network configuration In a form similar to net005 idx net005 cfg OPERATORS_ CONFIGURATION Information about operator accounts users and passwords In a form similar to oper001 idx oper001 ...

Page 499: ...ion Faults are errors that occur if the system reboots while there are still reserved conferences that have not begun when the system was last shut down Table A 3 Reservation Fault Descriptions Code Level Description CONFERENCE_HAS_NO_ SUFFICIENT_RESOURCES minor If during an On Going Conference the MCU is reset and then there are insufficient resources for the conference to continue This situation...

Page 500: ...vation was made such as removal of a card changes to the MUX configuration or changes to the network service configuration Table A 3 Reservation Fault Descriptions Continued Code Level Description Table A 4 Card Fault Descriptions Code Level Description AUDIO_ALGORITHM_NOT_ SUPPORTED_BY_CARD major An attempt was made to enable a specific audio algorithm not supported by the card BLUE_ALARM major S...

Page 501: ...M_FATAL_ERROR major There was a fatal error in the CCOM card This will cause the reset of the CCOM card When the reset is complete the system should continue to function normally This may interfere with On Going Conferences It is recommended to reset the MCU when idle when there are no On Going Conferences D_CHANNEL_IS_NOT_ ESTABLISHED major The span failed to establish a D Channel Check the physi...

Page 502: ...Audio card where conferences with more than 16 participants are not supported by the current software version of the card MESSAGE_DOWNLOAD_ HARDWARE_PROBLEM major There is a problem downloading a message to the audio card MESSAGE_TRANSMISSION _PROBLEM major There is a problem transmitting a message to the audio card NET_CARD_STARTUP_ PROBLEM major Problems occurring during PRI card startup NETWORK...

Page 503: ...VERSION major Card software does not support attended conferences when the MESSAGE flag in the GREET AND GUIDE IVR section of the system cfg is configured to YES RED_ALARM major The local span failed to identify the line Check the connection between the net span and the PBX UNEXPECTED_CARD_ TYPE major The card in this slot is of a different type than expected For example this may happen if a card ...

Page 504: ...ersion installed in the system is too old VIDEO_HIGH_FRAME_ RATE_NOT_SUPPORTED_ BY_CARD major Video card version is less than 1 24 and in the GENERAL section of the system cfg HIGH_VIDEO_FRAME_RATE is configured to YES YELLOW_ALARM major The local span identified the line but the PBX failed to identify the local span Table A 4 Card Fault Descriptions Continued Code Level Description ...

Page 505: ...ample no video switching will take place However all other On Going Conferences will not be affected The operator can wait for these conferences to end and then restart the system manually Similar behavior will take place when the error is caused by a participant task The system indicates the detection of a severe error by logging a fault message The message is displayed as follows This message ca...

Page 506: ...RAR minor The SIP registrar did not respond Check the configuration of the SIP server in the IP Network Service If the configuration is OK try pinging the IP address CONNECTION_ERROR major LAN driver error DONGLE_ERROR major May be due to one of the following unit errors Failure in reading the dongle file Failure in reading the dongle serial number Failure in reading the dongle data DONGLE_NOT_ATT...

Page 507: ...resources cannot be used For each port in the MCU TSS interaction between cards is conducted using a TDM Time Division Multiplex method where two types of TSS allocation are used Static Dynamic LINE_PM_ERROR minor Occurs when there is a problem with performance monitoring All network issues are notified via the Net card LOW_MEMORY_ALERT major There is a high fragmentation problem which has caused ...

Page 508: ...E_SEE_ pscnflct_log_ FILE_FOR_DETAILS startup The password assigned to a conference or reservation loaded from a previous version is not valid in the current version For details see the pscnflct log file in the MCU root directory POWER_SUPPLY_ FAILURE Applicable to MGC 25 only The power supply failed RESET_MCU_BY_ OPERATOR minor The MCU was reset by the MGC Manager from the Reset MCU sub menu SING...

Page 509: ...on number in the arrow configuration is less than 5 WRONG_DONGLE_ ATTACHED major When an inconsistent dongle is attached to the MGC Table A 6 General Fault Descriptions Continued Code Level Description Table A 7 Assert Fault Descriptions Code Level Description SOFTWARE_ASSERT_FAILURE major A program assertion has failed This indicates an error in the program execution If this problem persists cons...

Page 510: ...ed to YES The AUDIO PLUS FLAGS section AUDIO_PLUS_FREQUENCY is configured to 14 and the H323 AUDIO section SIREN14_323 is configured to YES UNSUITABLE_MUSIC_SETTING_ TO_SUPPORT_SINGLE_ PARTY_HEARS_MUSIC startup System configuration system cfg conflict occurring when The AUDIO PLUS FLAGS section SINGLE_PARTY_HEARS_MUSI C is configured to YES and the GREET AND GUIDE IVR section MUSIC is configured t...

Page 511: ...involves connecting the remote station to the MCU using a Null Modem cable Software Setup The MCU software includes PPP support that is usually disabled In order to activate the PPP support the file PPP CFG must be placed in the directory c MCU CFG The file PPP CFG contains the PPP configuration parameters It specifies the COMM port number to be used by the PPP connection the type of connection Mo...

Page 512: ... the example shown above the ppp cfg file contains the setup for COMM 2 to Modem connection In the second example the ppp cfg file contains setting for COMM 3 to Direct connection Following is the list of sections in the configuration file and their parameters COMM2 CON_TYPE MODEM COMM3 CON_TYPE DIRECT Before configuring the PPP to a COMM port you have to check that no other device is configured t...

Page 513: ...initialization string is the default value that can be used with most of the standard modems However if a non standard modem is used or if a special feature of the modem is to be used the parameters can be carefully changed This parameter is ignored if CON_TYPE DIRECT MODEM_HANGUP_STRING This is a combination of the hang up parameters of the specific modem type and the PPP driver s CHAT Script Sin...

Page 514: ...he MCU Hardware Setup The MCU can have either 2 COMM ports or if a MOXA serial board is plugged into the system it will be able to support 6 COMM ports Before installing a MOXA serial board shut down the MCU When turning on the system the MCU will automatically identify the MOXA board if it exists There is no need for software setup Modem Setup An external modem may be connected to each of the ser...

Page 515: ...ne Setup The direct line cable null modem cable can be connected at any time However the port it is connected to must be defined in ppp cfg The following tables describe the null modem wire up for different connector combinations Table B 1 Null Modem 25 9 Pin Connector Wire up 25 Pin Connector 9 Pin Connector 2 2 3 3 4 8 5 7 6 8 4 7 5 20 6 1 ...

Page 516: ...Table B 2 Null Modem 9 9 Pin Connector Wire up 9 Pin Connector 9 Pin Connector 3 2 2 3 7 8 8 7 6 1 4 5 5 4 6 1 Table B 3 Null Modem 25 25 Pin Connector Wire up 25 Pin Connector 25 Pin Connector 2 2 3 3 4 4 5 5 6 8 20 7 7 20 6 8 ...

Page 517: ...ouble click the Dial Up Networking icon created previously enter the User name Password and the Phone number and then select Connect As soon as the connection is established the MGC Manager software can run and communicate with the MCU Direct Connection Setup Use the built in Dial Up Networking feature to define the dial up connection as in modem connection setup To set a direct connection you nee...

Page 518: ... B 8 2 Select Start Settings Control Panel and then click the Phones and Modems icon The Phone And Modem Options dialog box opens 3 Select the Modems tab and then click Add The Add Remove Hardware Wizard dialog box appears ...

Page 519: ...istrator s Guide B 9 4 Click the Don t detect my modem I ll select it from a list check box and then click Next The list of modems is displayed 5 Click the Have disk button The Install From Disk dialog box opens ...

Page 520: ... communications port to which the null modem cable is connected You may have to look in the back of your computer Click the desired COMM port and then click Next 9 Click the Finished button to complete the setup A modem called Direct connection is displayed in the Modems box 10 Double click the Direct Connection icon to activate the connection When prompted for a phone number enter any number as t...

Page 521: ...ows 2000 connection see Windows 2000 Network Connection Settings on page B 16 To make a new dial up connection for Windows 95 98 NT 1 On your PC access My Computer Control Panel and select the Dial Up Networking folder 2 From the Windows Network and Dial up Connections establish a new connection by selecting the Make New Connection icon The Make New Connection dialog box opens ...

Page 522: ... required to select the relevant one 4 Click Next 5 Type the phone number of the line connected to the MCU 6 Click Next 7 Click Finish to enter the connection in your dial up connections window At this stage you should see a dial up icon a To configure this connection right click on its icon and choose Properties ...

Page 523: ...MGC Administrator s Guide B 13 b The My Connection dialog box opens c Click the Server Type button d The Server Types dialog box opens ...

Page 524: ...only TCP IP f Click the TCP IP Settings button The TCP IP dialog box opens g Choose Specify an IP address and enter the IP address of your PC h Choose Server assigned name server addresses i Choose both Use IP header compression and Use default gateway on remote network j Choose OK on all dial up networking windows that are still open 8 Make a connection to the newly established configuration Doub...

Page 525: ... use the following defaults User name POLYCOM Password POLYCOM Or any other login profile configured within the MCU 10 Click Connect to establish a connection 11 Once the connection is established with the modem that is connected to the MCU use the operator workstation application to connect to the MCU ...

Page 526: ...ion for Windows 2000 1 From the Start menu select the following path Programs Accessories Communications Or On your PC access the Windows Control Panel 2 Select Network and Dial up Connection 3 Double click the Make New Connection icon The Welcome to the Network Connection Wizard dialog box opens ...

Page 527: ...MGC Administrator s Guide B 17 4 Click Next The Network Connection Type dialog box opens 5 Select the default settings and click Next The Phone Number to Dial dialog box opens ...

Page 528: ...8 6 Type the phone number of the line connected to the MCU 7 Click Next The Connection Availability dialog box opens 8 Select the relevant connection and click Next The Completing the Network Connection Wizard dialog box opens ...

Page 529: ... s IP address Select the Server Assigned Name server address you don t need to specify the MCU IP address Check the options IP compression and Use default gateway In order to activate the connection double click the Dial Up Networking icon created previously enter the User name Password and the Phone number and then select Dial As soon as the connection is established the MGC Manager software can ...

Page 530: ...n icon The Dial up Connection Properties dialog box appears 2 Click the Configure Button The Modem Configuration dialog box appears 3 Select Maximum speed bps and Modem protocol if required 4 Click OK and you return to Dial up Connections Properties General dialog box 5 Click the Networking tab ...

Page 531: ...actly as it appears in this screen Type of Dial up Server PPP Windows 95 98 NT4 Windows 2000 Internet Components checked are used by this connection choose Internet Protocol TCP IP Client for Microsoft Networks 6 Highlight Internet Protocol TCP IP 7 Click the Properties button The Internet Protocol TCP IP Properties dialog box appears ...

Page 532: ...on The Advanced TCP IP Settings dialog box appears 10 Select both Use default gateway on remote network and Use IP header compression 11 Click OK on all dial up networking windows that are still open Connecting to the MCU using the new dial up connection 1 Select Network and Dial up Connection The Network and Dial up Connections window opens ...

Page 533: ... dialog box opens 3 In the User name and Password use the following defaults User name POLYCOM Password POLYCOM Or any other operator login profile configured within the MCU 4 Click Dial to establish a connection 5 Once the connection is established with the modem that is connected to the MCU use the MGC Manager application to connect to the MCU ...

Page 534: ...Appendix B PPP Setup B 24 ...

Page 535: ...tomatic mode the status of the ISDN line is constantly monitored for common error conditions When the number of occurrences of any of the monitored conditions exceeds a predefined threshold the system issues a warning message which appears in the Faults list and the MCU status changes to Minor In the manual mode the statistics of a specific ISDN line are retrieved for the last monitored time inter...

Page 536: ...tes or for the last 24 hours Automatic Performance Monitoring To enable the Automatic Performance Monitoring and to define the time out period you must access and edit the parameters in the system cfg file To modify the system cfg file 1 In the Browser pane right click the MCU icon click MCU Utils and then click Edit system cfg ...

Page 537: ... the Section box double click PERFORMANCE_MONITORING The various Performance Monitoring flags are listed in the Item Value box 3 Set the AUTO_PERFORMANCE_MONITORING flag to YES a In the Item Value box click AUTO_PERFORMANCE_MONITORING b In the Edit Value box type YES ...

Page 538: ...lity problems which should be forwarded to the service provider of the ISDN line To retrieve the statistical information regarding an ISDN span 1 Connect to the MCU whose modules you want to list 2 In the Browser pane expand the tree to list its options 3 Double click MCU Configuration icon or click the plus icon next to the MCU Configuration icon A list of options appears below the MCU Configurat...

Page 539: ...re or click the plus icon next to the card icon to list its spans 6 Right click the unit whose ISDN line quality you want to check and then select Monitor 15 min to retrieve statistical data on the line quality in the last 15 minutes Monitor 24 hours to retrieve statistical data on the line quality in the last 24 hours in 15 minute intervals ...

Page 540: ...Condition Description Seconds In Current Interval Indicates the number of actual seconds within the 15 minute interval Possible values are from 0 to 900 seconds Valid Intervals Indicates the number of valid 15 minute intervals in the last 24 hour period Possible values are from 0 to 96 minutes This field only applies when you are monitoring the performance over a 24 hour period Current Status Indi...

Page 541: ...navailable as a result of 10 contiguous SES errors or when there are yellow and red alarms CRC errors or synchronization problems Controlled Slip Seconds CSS Controlled Slip Seconds are calculated by counting the number of one second intervals during which one or more Controlled Slip events occurred Path Code Violation PCV A frame synchronization bit error See detailed explanation above Line Error...

Page 542: ...f Path Code Violation errors occur make sure that the network line is properly connected to the MCU and that the network cable is firmly inserted into the 8 pin RJ45 connector Ask the service provider to check the connectivity of the line to the switch at the far end If there are many CSS errors this may indicate a synchronization problem as a result of no clock signal Check the clock configuratio...

Page 543: ...so used by Polycom support personnel or the customer s System Administrator to provide data for checking the hardware performance When running the Falcon Diagnostic tool it is best to run all the available tests on each applicable card to locate any problem in the hardware If a fault is discovered it should be reported to Polycom support personnel More specific diagnostic tests can then be run on ...

Page 544: ...irtual NET 2 IP and MUX cards The Falcon diagnostic tool displays the NET 2 and the two processors IP and MUX as IPN card units The Audio and Video cards are displayed in the diagnostic tool as they are actually installed These parameters can be viewed in the card Properties Card Settings dialog box ...

Page 545: ...roc Clock Checks the frequency rate of the processor Local memory Checks buses data and addresses Checks memory integrity and capacity Neighbor Checks the PCI access between processors Clock Checks the frequency rate of the processor LAN This test requires that a LAN cable be connected to the I O of the card See Connecting the LAN and ISDN Loopback cables on page D 15 Checks the ping between the c...

Page 546: ...processor Local memory Checks buses data and addresses Checks memory integrity and capacity Neighbor Checks the PCI access between processors LAN This test requires that a LAN cable be connected to the I O of the card See Connecting the LAN and ISDN Loopback cables on page D 15 Checks the ping between the card and the Falcon host machine IP Address TDM Creates a loop between the DSP through the ba...

Page 547: ...Checks buses data and addresses Checks memory integrity and capacity Full memory Checks all the processing memory from the card manager Neighbor Checks the PCI access between processors Clock Checks the frequency rate of the processor TDM Creates a loop between the DSP through the backplane and back to the DSP to check data transfer through the loop Table D 1 Diagnostic Tests Continued Card Unit T...

Page 548: ...e DSP via the time slot switch to check data transfer through the loop QIFI Checks the watchdog Memory Checks buses data and addresses Checks memory integrity and capacity Proc Clock Checks the frequency rate of the processor Memory Checks buses data and addresses Checks memory integrity and capacity Checks burst and data bus energy changes Table D 1 Diagnostic Tests Continued Card Unit Test Descr...

Page 549: ...than simultaneously Unit Level Tests At the unit level tests can be selected individually A specific test for example the TDM test can be run on all cards installed on the MCU as long as each test is initiated individually The tests run serially Video CM PCI Scans the PCI to ensure that its components are working properly Memory Checks buses data and addresses Checks memory integrity and capacity ...

Page 550: ... open Reservations on the MCUs to be tested 2 In the Options menu select Open Diagnostics tool The Falcon diagnostics tool opens The Falcon diagnostics tool displays all the MCUs currently defined in the MGC Manager see Falcon Main Window on page D 9 You can define other MCUs so they can be displayed in the MGC Manager and in the Falcon tool The MCU network is displayed in a Browser pane on the le...

Page 551: ...lay the cards supported for diagnostic tests Browser pane Main menu Tests available for the selected element Test Modes available for running tests IP Test window It is enabled when running the LAN test on an IP or IPN card Displays the Test Results Test columns change if test is run on an MCU unit or on a card Detailed explanation of selected test results ...

Page 552: ...n MCU from the Falcon diagnostic tool while resetting the MCU Reset MCU To reset the MCU without disconnecting the MCU Remove MCU This option removes the MCU from the MCU list Properties Lists the MCU properties MCU Name IP Address Product Type MGC 25 50 100 MCU Version and the MCSM version Log Contains the following options Set Log File Path Enables you to select the folder where the log file wil...

Page 553: ...he IP Address Subnet Mask and Default Gateway information must be entered If these parameters are not entered a pop up box appears when the diagnostics run the LAN test and these fields must be entered at that time You can cancel the LAN test instead of entering the IP Test values IP Address This is the address of the card and should be provided by the System Administrator Subnet Mask This is prov...

Page 554: ...splayed in the Details box The two buttons below the Details box determine how the test results are saved in the log report Save Details Saves the details as they appear in the Details box Save Summary Saves the table in the Tests Results pane to the Falcon Logs folder The log is named using the MCU name Slot ID Card name Unit Processor and Word summary Table D 4 Test Selection Categories and Desc...

Page 555: ...or the Main menu options A message appears indicating that the MCU must be reset in the Falcon mode 2 Click OK When the Falcon diagnostic tool resets the MCU it identifies the MCU cards that can be tested Cards that cannot be tested are displayed in the MGC Manager but not in the Falcon tool You must close all On Going Conferences before opening the Falcon diagnostic tool If a conference is runnin...

Page 556: ...twork icon and then click Add MCU 2 Alternatively on the MCU menu click Add MCU 3 The Add MCU dialog box opens 4 In the Name box enter the name of the MCU Specify a name that clearly identifies the MCU 5 In the IP Address box enter the IP Address of the MCU The correct IP address should be obtained from your network administrator ...

Page 557: ...oint Protocol support enables the operator to establish TCP IP communication with the MCU over a telephone line with a modem or directly by means of a serial connection If a modem connection is used the modem must be connected to one of the MCU s serial connectors If a direct line connection is used the remote station must be connected to the MCU by means of a Null Modem cable When the PPP is used...

Page 558: ...ic tests on the installed IPN cards 3 Connect the ISDN Loopback cable that comes with the unit to the PRI 1A and PRI 1B ports on the MGC 25 unit This is necessary to run the ISDN Loop Test on the IPN card Figure D 1 ISDN Loopback Cable Connected to PRI 1A and PRI 1B Ports on the Back of the MGC 25 ISDN Loopback cable LAN cable LAN 1A port PRI 1A port PRI 1B port ...

Page 559: ...f any installed IP card This is necessary to run the diagnostic tests on the installed IP cards There is no ISDN Loop test on an MGC 50 or MGC 100 To connect the LAN cable to an MGC 100 unit 1 Ensure that the Control LAN cable is connected to the RJ 45 Connector port AC Inlet Main Switch Fuse IO Card Slot A Fan RJ45 Connector LAN COM 1 Main Control Module Cover Insert LAN cable to I O port ...

Page 560: ...atically run and therefore the IP Test fields must be filled in For a detailed description of the IP Test fields see IP Test Box on page D 11 3 Select a test mode in the Test Options box For a description of the test selection options see Test Selection on page D 11 LAN ALARMS COM 1 COM MUSIC LINE IN AC Inlet Main Switch and Circuit Breaker Main Control Module Cover Network Connectors RS232 Connec...

Page 561: ...he Browser pane expand the selected MCU tree 2 Select the cards to test 3 In the Test Options box select the test mode For a detailed description of the three modes see Test Selection on page D 11 4 If you have an IP or IPN card installed on your MCU one of the tests that is run is the LAN test To complete the LAN test you must fill in the IP Test fields For a description of completing the IP Test...

Page 562: ...nostic tests are to be performed The Test Selection window displays the available tests for that card 5 In the Test Selection window select the diagnostic tests to be performed 6 If you have an IP or IPN card installed on your MCU one of the tests that is run is the LAN test To complete the LAN test you must fill in the If you run a LAN test on an IP or IPN card units or an ISDN Loop test on an IP...

Page 563: ... together with the Log files in the folder designated for that purpose when the Log file path was set These files can be sent to support personnel to help them understand any problems with the hardware that may appear after the diagnostics are run Test Results The test results appear dynamically in the Test Results pane as the tests run Whenever you connect to an MCU a new log file is started All ...

Page 564: ...K To filter the log file to list only the test faults In the Log menu click Only Faults Disconnecting from the Falcon Diagnostic Tool Disconnecting from the Falcon diagnostic tool resets the MCU and puts it back into Normal mode If the MCU is not connecting properly in the MGC Manager Application this option is a good way to restore the connection This is also the recommended way to close the Falc...

Page 565: ... the MCU icon and then select Disconnect Alternatively on the MCU menu click Disconnect A pop up window appears prompting you to confirm the selection 2 Click OK The MCU disconnects from the Falcon diagnostic tool and is reset At the end of the reset the MCU status is restored to Normal mode ...

Page 566: ...sor designed for performing the mathematics used for manipulating different types of information in the Audio card FPGA Field Programmable Gate Array a type of programmable logic chip PCI Peripheral Component Interconnect a 64 bit bus though it is usually implemented as a 32 bit bus Proc Processor QIFI An FPGA unit on the Audio card TDM Time Division Multiplexing a type of combination of multiple ...

Page 567: ...rvice 02 05 2005 15 30 27 806 Falcon am 6 0 diag gettestlist service 02 05 2005 15 30 27 816 Falcon am 7 0 diag gettestlist service 02 05 2005 15 30 27 826 Falcon am 9 0 diag gettestlist service 02 05 2005 15 30 27 846 Falcon am 10 0 diag gettestlist service 02 05 2005 15 30 27 856 Falcon am 11 0 diag gettestlist service 02 05 2005 15 30 27 866 Falcon am 12 0 diag gettestlist service 02 05 2005 15...

Page 568: ...98 MCU settestlist MuxPlus 5 CM 0 local_memory 23593045 lan 3932213 END 02 05 2005 15 31 31 408 MCU settestlist MuxPlus 4 proc4 4 clock 3932180 local_memory 7864412 neighbor 393 2245 tdm 7864342 full_memory 23593037 END Falcon requests the cards to send a list of tests to run The Audio card responds to the request from the Falcon diagnostic tool Slot 15 7 Unit CM0 Test Name PCI Test Flag 655444 Te...

Page 569: ...l_memory 39321677 END 02 05 2005 15 32 21 561 MCU settestlist IpPlus 9 CM 0 local_memory 19660885 END 02 05 2005 15 32 21 561 MCU settestlist IpPlus 9 proc1 1 clock 3932180 local_memory 7864412 neighbor 3932 245 lan 3932277 full_memory 39321677 END The MUX card responds to the Falcon diagnostic tool Unit proc 4 4 Test Name clock Test Flag 3932180 Test Name local memory Test Flag 7864412 Test Name ...

Page 570: ...testreq clock 1 39534 0 0 The IP card responds to the request from the Falcon diagnostic tool Slot 9 Unit proc 1 Test Name clock Test Flag 3932180 Test Name local memory Test Flag 7864412 Test Name neighbor Test Flag 3932245 Test Name lan Test Flag 393277 Test Name full memory Test Flag 39321677 End of test for this car slot Additional Falcon requests from the cards to send a list of tests to run ...

Page 571: ...e 02 05 2005 15 34 27 844 Falcon am 10 0 diag gettestlist service 02 05 2005 15 35 21 792 Falcon am 12 0 diag starttestreq pci 0 39536 1 0 02 05 2005 15 35 22 923 MCU keepalive 39535 END 02 05 2005 15 35 22 923 MCU keepalive 39535 END 02 05 2005 15 35 22 923 MCU keepalive 39535 END 02 05 2005 15 35 22 933 MCU keepalive 39535 END 02 05 2005 15 35 22 933 MCU keepalive 39535 END 02 05 2005 15 35 22 9...

Page 572: ...2005 15 35 27 810 VIDEO 8 Deleted Failed to receive card test list 02 05 2005 15 35 27 851 VIDEO 8 Deleted Failed to receive card test list 02 05 2005 15 35 29 843 MCU starttestind 39537 END 02 05 2005 15 35 29 853 MCU finishtestind 39537 pass END 02 05 2005 15 35 29 853 MCU starttestind 39536 END 02 05 2005 15 35 29 853 MCU finishtestind 39536 pass END 02 05 2005 15 35 29 853 MCU starttestind 395...

Page 573: ...g Start Test indication MCU 172 22 175 171 172 22 175 171 Slot 4 MUX 40 Unit 1 proc1 Test neighbor 02 05 2005 15 36 52 2 MCU starttestind 39536 END 02 05 2005 15 36 52 12 MCU finishtestind 39536 pass END 02 05 2005 15 36 53 14 MCU starttestind 39536 END 02 05 2005 15 36 53 14 MCU finishtestind 39536 pass END 02 05 2005 15 36 54 5 MCU starttestind 39536 END 02 05 2005 15 36 54 15 MCU finishtestind ...

Page 574: ... END 02 05 2005 15 37 02 37 MCU finishtestind 39536 pass END 02 05 2005 15 37 02 568 Falcon am 12 0 diag stoptestreq 0 39536 02 05 2005 15 37 02 738 MCU stoptestind 39536 END 02 05 2005 15 48 40 648 Falcon mcpu_reset Falcon running pci 39536 test Falcon stopping pci test Falcon resets MCU ...

Page 575: ...cing using IP endpoints indicating their relevancy to H 323 and SIP Table E 1 IP Network List of Components and Logical Entities Name H 323 SIP MCU with IP card s Required Required Subnet Mask Required Required DHCP Optional Optional DNS Optional Optional Host Name Required Required Default Router Required Required Static Routes Optional Optional NAT Traversal Optional Optional Gateways Optional O...

Page 576: ...ts with values between 0 255 grouped in four components The Subnet Mask indicates which of the address components in the IP address of a device identify the network and which identify the host on that network A subnet component value of 255 indicates that the corresponding IP component identifies the network while any number between 0 to 254 indicates that the corresponding IP component identifies...

Page 577: ...signed an IP address by the DHCP it registers also with the gatekeeper using the alias and the IP address it was assigned by the DHCP The IP address of the IP card can also be assigned manually even if a DHCP is being used for IP address management In H 323 conferencing the DHCP provides the gatekeeper IP address In SIP conferencing the DHCP provides the SIP server IP address DNS Server DNS Domain...

Page 578: ...very The server used for detection of the external addresses for NAT Traversal registers with the DNS using its host name In SIP conferencing the DNS server is used for Registering the SIP servers using their host name RFC2543 Session Initiation Protocol SIP Locating SIP servers automatically Participant definition in the MGC Manager using the participant name only while the DNS server automatical...

Page 579: ...cation used by firewalls to allow multiple devices located in a local referred to also as private network to share a small number of public IP addresses The devices in the local network use IP addresses that are unique only to the local network The NAT application maps the local IP addresses with the public IP addresses The mapping can be either dynamic or static Static mapping is when a device be...

Page 580: ... not include connections to other network types such as ISDN A gateway enables point to point multimedia calls involving only two endpoints using different signaling and media protocols while an MCU enables multipoint conferencing three endpoints or more The MGC unit can be configured to include gateway functionality Gatekeepers To comply with H 323 standard gatekeepers must perform two main funct...

Page 581: ...e device The MGC unit works with an external gatekeeper Each zone on the LAN includes only one gatekeeper H 323 Endpoints H 323 endpoints must support voice communications Video and data are optional H 323 endpoints must also support RAS Registration Admission Status which is a signaling protocol used to communicate between endpoints and the gatekeeper Q 931 for call signaling and call setup H 245...

Page 582: ...gical entities are usually located on the same server SIP servers fulfills three main functions Proxy services Deliver packets to their correct destinations Each network has a proxy ies that is an administration entity for the incoming outgoing traffic Registration List the aliases of SIP entities with their associated IP addresses Presence Some proxies provide presence tracking of registered alia...

Page 583: ...on initialization and at periodic intervals send Register messages to the registrar The registrar accepts these Register messages and associates the UA s URI e g sip dan polycom com with the device this UA is currently logged on The registrar writes this association also called binding to a database Location Server which is accessed by other SIP servers in the same administrative domain to locate ...

Page 584: ...t server to reissue its Invite directly to the correct address Location Server A location server is a server installed with an abstract service known as a location service which provides the address bindings for a particular domain of User Agents to the devices they are logged on to The information stored and retrieved from the location service to from the proxy or registrar is transferred via a n...

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