Polycom MGC Administrator, Administrator'S Manual

Page: 235 / 584

MGC Administrator’s Guide
4-53
Resetting a Card
If you notice that some conferences cannot run and you suspect that there is a
problem with the card, resetting the card may solve the problem.
To reset a card:
Right-click the slot containing the card to reset, and then click Reset Card .
Resetting a card that was previously removed from the resources list (but still
installed in the MCU) will reinstate the card for use.
IP and Video+ Reset Card and Self Recovery
If an RTP processor fails during a conference, the participants will be muted
and video streams frozen.
Self Recovery is an automatic process performed by the Card Manager
processor resulting in a reset of the IP unit. When the unit resets, the
participants are not disconnected, and their video and audio are restored
within 10 seconds.
Self Recovery is also performed by the Card Manager if the Video+ MAP unit
fails. When the unit resets, the participants are not disconnected, and their
video and audio are restored within 10 seconds.
Reset Unit allows you to manually reset the IP or Video+ unit. This operation
can be performed only when the unit is free and not occupied by participants.
The manual and automatic reset procedures can be initiated by methods
described in Table 4-13, "Automatic and Manual Reset Options."
A card cannot be reset when it is running a conference.