Polaroid 539957-020 Rev. A, User Manual

Page: 112 / 184

102 Troubleshooting
Printing includes unexpected data
The color printing has flaws
Problem Probable Cause Solution
Text intended for the
magnetic stripe printed
on the card.
The magnetic stripe
font was not applied to
the text.
See “How to Use Magnetic Stripe Fonts” .
The escape code was
typed incorrectly.
See “How to Use Magnetic Stripe
Escapes” .
The text to encode was
longer than one line.
Reduce the font size to keep all text on
one line.
Several blank cards are
ejected before the full
card prints.
The application can
use the page size in
effect when a
document is created,
and you set the page
size after creating the
document and before
printing.
Use the page setup feature of the
application to set the page size before
creating the document. Consider
creating a template for cards that opens
at the correct page size.
Problem Probable Cause Solution
One or more unprinted
lines appear on the
card.
The printhead is dirty or
damaged.
Clean the printhead. See “How to Clean
the Printhead” .
One color panel is not
aligned correctly with
other color panels.
The cards are slipping
in the track.
Run a cleaning card. See “How to Run a
Cleaning Card” .
The cards are not the
correct size for the
printer.
Use cards that meet the size requirement
for the printer. See “Cards” for
specifications. If you must use the cards
you have, ask your manager for help.
Part of the printed
image is a different size
than on the monitor.
Applications and
operating systems can
handle scaling
differently. The PC is set
to use a display setting
other than 100 percent.
For best results, use an image-editing
program to create the correct size image
for the card. Use a screen resolution to set
the size of icons and text on the monitor.