Polaroid 539957-020 Rev. A, User Manual

Page: 102 / 184

92 Troubleshooting
The printer, printer driver, and ID software work together to produce cards. If the
system is not working as you expect, follow these steps, in the order listed, to
isolate the source of the problem before contacting your service provider.
1.
Check that the power cable is connected and the printer is powered on.
2.
Does the printer power on and display “Ready” on the front panel within 1
minute?
If yes, the printer powers on. Continue to step 3.
If the printer powers on but does not display “Ready” the printer is not
working properly; If the printer does not power on, make sure the printer is
connected to a functioning power source.
Remove the printer power cord from the outlet.
Connect another device, such as a light, to the same outlet to verify that the
power source functions correctly.
Connect the printer to a functioning outlet and repeat, beginning with step 1.
3.
Make a printer test card. See “How to Print a Printer Test Card” for the
steps to follow.
Does the test card print? Does it look like one of the cards shown in the topic?
If yes, the printer is working correctly. Continue to step 4.
If no, the printer is not working correctly. Request service for the printer.
4.
Connect the printer data cable, if needed. Make sure you use the same type of
cable – USB or network – used when the printer was installed.
5.
If you use the XPS Card Printer driver, print the driver sample card. See
“How to Print Driver Sample Cards” for the steps to follow.
Does the sample card print?
If yes, the printer and driver are working correctly. Continue to step 6.
If no, the printer and driver have a communication problem. Troubleshoot
communication problems.
If you are not using the driver, ask your service provider or software provider
for assistance.
6.
Using your ID software, print a card.
Does the card print?
If yes, the driver is successfully working with the ID software. Troubleshoot
the card design.