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5-12

Troubleshooting

AULT

YMPTOM

ODES

(FSC)

5013

DRV Timeout Error
Press Enter to Clear

SOFT fault - DRV Timeout Error (unused in LTO).

5014

DRV Already Loaded
Press Enter to Clear

SOFT fault - DRV Already Loaded (unused in LTO).

5015

Expired Clean'g Cart
Press Enter to Clear

SOFT fault - A front panel cleaning cycle detected an
expired cleaning cartridge.

5016

Not a Clean'g Cart
Press Enter to Clear

SOFT fault - A front panel cleaning cycle was
attempted with a cartridge that was not a cleaner.

5017

No Slots Installed
Press Enter to Clear

SOFT fault - A front panel cleaning cycle was
commanded while the magazine was removed.

5020

All Drvs/Slots Empty
Press Enter to Clear

SOFT fault - The “MapInfo” handler could not find any
slots or drives in the cartridge map (either empty or
full).

5021

Bad Cartridge Map
Press Enter to Clear

SOFT fault - The “MapInfo” handler could not find a
valid cartridge map to report.

5030

Bad Novram Setting
Press Enter to Clear

SOFT fault - Bad novram image - unused in LTO.

5031

Bad Calender Setting
Press Enter to Clear

SOFT fault - Bad calendar setting - unused in LTO.

5032

Bad Setting
Press Enter to Clear

SOFT fault - Bad Setting.

5033

Set Density Failed
Press Enter to Clear

SOFT fault - Set Density Failed.

5034

Set Compress. Failed
Press Enter to Clear

SOFT fault - Set Compression Failed.

5035

DRV Timeout Error
Press Enter to Clear

SOFT fault - DRV Timeout ErrorF

5036

DRV Timeout Error
Press Enter to Clear

SOFT fault - DRV Timeout Error

5037

DRV Set Bus ID Error
Press Enter to Clear

SOFT fault - The SCSI id of the drive did not verify when
read after being changed

5038

SCSI Lock Overrides
Press Enter to Clear

SOFT fault - The loader cannot remove a tape from
the drive because the Prevent Medium mode has
been set in the drive

5039

Invalid Unlock Code
Press Enter to Clear

SOFT fault - The front panel edit functions are locked
and an incorrect unlock code was rejected.

Table 0–1 Fault Symptom Codes

Summary of Contents for LoaderXpress

Page 1: ...Part No 104249 102 04 2004...

Page 2: ...for a particular purpose Overland Storage may make improvements or changes in the product s or programs described in this manual at any time These changes will be incorporated in new editions of this...

Page 3: ......

Page 4: ...tion of the configuration options Chapter 3 Operation Describes front panel operations for the Loader along with inserting and removing tape cartridges and tape requirements Chapter 4 Maintenance Desc...

Page 5: ...xii...

Page 6: ...xiii...

Page 7: ...ents 1 4 Table 1 4 Rear Components 1 4 Tape Cartridge Magazines 1 5 Figure 1 5 Tape Cartridge Magazine 1 5 Chapter 2 Installation Introduction 2 1 Unpacking 2 1 Figure 2 1 Unpacking the Loader 2 2 Ins...

Page 8: ...erting Removing Cartridges 2 16 Removing the Magazine 2 16 Figure 2 26 Magazine Door Open 2 17 Emergency Magazine Removal 2 17 Inserting Cartridges into the Magazine 2 17 Inserting a Magazine 2 17 Fig...

Page 9: ...der Menu Structure 3 8 Figure 3 8 DLT SDLT Loader Menu Structure 3 8 The LTO Loader Menu Structure 3 9 Figure 3 9 LTO Loader Menu Structure 3 9 The LTO Loader Menu Structure 3 10 Figure 3 10 LTO Loade...

Page 10: ...3 22 Figure 3 13 Default Screen 3 22 Figure 3 14 Main Menu 3 22 Figure 3 15 Load Unload Initial Submenu 3 22 Figure 3 16 SDLT Load Unload From Entry Screen 3 23 Figure 3 17 SDLT Load Unload To Entry...

Page 11: ...ble 5 1 Fault Symptom Codes 5 3 Using the Demo Submenu 5 18 Pausing Demo 1 5 19 Stopping Demo 1 5 19 Appendix A Specifications Table A 1 Specifications A 1 Electromagnetic Emission A 2 Notice A 2 Indu...

Page 12: ...1 6...

Page 13: ...gure 2 13 Mounting Screw Loacations 2 10 Figure 2 14 Rack Slide Mounting Holes 2 10 Figure 2 15 Install Clip Nuts 2 11 Figure 2 16 Outer Slide and Mounting Hardware 2 11 Figure 2 17 Adjustable Mountin...

Page 14: ...9 Code Select Submenu 3 17 Figure 3 10 Code Accept Submenu 3 18 Figure 3 11 Panel Locked Screen 3 18 Figure 3 12 Code Entry Submenu 3 19 Figure 3 11 Magazine Door Open 3 20 Figure 3 12 Cartridge Medi...

Page 15: ...ntrols and Indicators 1 3 Table 1 4 Rear Components 1 4 Chapter 2 Installation Table 2 1 Power Cord Rating 2 20 Table 2 2 LoaderXpress Configuration Options 2 25 Chapter 3 Operation Table 3 1 Control...

Page 16: ...2...

Page 17: ...tomated backup It offers a password secured front removable cartridge magazine that makes media swapping a breeze and an easy to use user display that is easy to learn You have a choice of different d...

Page 18: ...and locking and unlocking the door Embedded diagnostics for verification and memory testing at power up and for user and customer engineer troubleshooting Features The LoaderXpress features the follow...

Page 19: ...tch used to apply power to the unit Press to power on or off Control Panel Includes LCD Display Screen Four LED Indicators and Four Buttons Table 1 3 Control Panel Controls and Indicators Component De...

Page 20: ...xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx XX XXX XX XXX XX XX XXX XX XXX XX XXX XX XXX XX XXX XX XX XXX XX XXX XX XXX XX XXX XX XX XXX XX XX XXX XX XXX XX XX XXX XX XXX XX XXX XX...

Page 21: ...derXpress is equipped with a 10 cartridge DLT SDLT or 11 cartridge LTO magazine The magazine is made of rugged molded polymer which fits into an extruded track for precise positioning with the robotic...

Page 22: ...1 6 Introduction TAPE CARTRIDGE MAGAZINES...

Page 23: ...n Power Source Connection I O Configuration Options Descriptions Unpacking 1 Visually inspect the shipping container and notify your carrier immediately of any damage 2 Following the directions in the...

Page 24: ...e information for modifying the st conf entries document is gesnso2x pdf http www overlandstorage com appnotes htm Tabletop Placement Setup 1 Place the LoaderXpress on a stable horizontal surface with...

Page 25: ...cover and rack slides installed Tabletop units may be rackmounted by installation of the available conversion kit This section addresses the installation of the top cover rack slides and placing the...

Page 26: ...e by four screws at the rear panel of the LoaderXpress Users that purchase the LoaderXpress as rack mount ready top cover installed may skip this section and proceed to Installing the LoaderXpress in...

Page 27: ...cover s front edge about one inch behind the front panel Slide the top cover forward as far as it will go Install two of the four screws removed when you removed the skin Figure 2 5 Installing the To...

Page 28: ...nt the parts of the slides The slide is attached to the LoaderXpress pem enclosure by means of three screws through the inner slide Figure 2 6 Rack Slide Callouts 2 Separate each set of slides as foll...

Page 29: ...e rear until the outer slide lock engages the intermediate slide Press the inner slide lock button to permit the intermediate slide to continue to move toward the rear Continue to move the outer and i...

Page 30: ...conversions Place one of the inner slides against one side of the chassis so that the holes in the inner slide are aligned with the holes in the chassis See Figure 2 11 4 For Tabletop conversions Inst...

Page 31: ...ling the LoaderXpress in the Rack Refer to the figures for identification of parts and unit slide mounting holes Figure 2 12 Rack Slide Callouts LXL 0056 OUTER SLIDE RAIL INTERMEDIATE SLIDE RAIL INNER...

Page 32: ...ew Locations Figure 2 14 Rack Slide Mounting Holes 2 Locate the proper position three holes above the top of the outer slide position for one clip nut behind the upper hole in each panel extension and...

Page 33: ...not tighten an adjustable mounting bracket to each outer slide on the rear of the unit using two 10 32 screws with washers and a nut plate Select slots in the mounting brackets so the length of the a...

Page 34: ...ith washers and a nut plate Select slots in the mounting brackets so the length of the assembly equals the distance between the front and rear rails of the rack See Figure 2 17 Figure 2 18 Adjustable...

Page 35: ...e NOTE When fastening the adjustable bracket allow room for the slide to pass by the inside of the rack as depicted in Figure 2 20 Figure 2 20 Outer Rail Mounting Rear 7 Tighten the screws installed i...

Page 36: ...ss protruding from the rack locked in position supported by slides CAUTION With one unit installed in the rack and in the extended position support may be required to prevent the rack from tipping unt...

Page 37: ...rails Figure 2 24 Front Rear Slide Hardware 13 If necessary repeat previous 2 steps until the LoaderXpress chassis does not bind against the slides 14 Slide the LoaderXpress into the rack and install...

Page 38: ...ake sure of the following The Control Panel is unlocked The host computer must allow removal of the magazine using the SCSI Prevent Allow Medium Removal command To release the lock exit the host softw...

Page 39: ...to the magazine position the magazine so the cartridges protrude to the left and the magazine handle is toward you Insert the magazine into the LoaderXpress with that orientation see Figure 2 27 NOTE...

Page 40: ...pin connectors All SCSI cables used with the LoaderXpress should meet the following requirements Shielded or double shielded as required to meet EMI specifications Impedance match with cable terminato...

Page 41: ...xxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx C L U R US TUV PRODUCTS ERVICES S G xxxxxxxxxxxxxxxxxxxx...

Page 42: ...inator to the last unused SCSI connector of the last device in the chain Figure 2 29 Single Host Configuration Power Source Connection The AC power cable is a standard grounding AC cable which attache...

Page 43: ...brary Bus ID 6 NOTE For complete descriptions of Configuration Options see Configuration Options Descriptions Configuration Example Setting SCSI ID Turn the module on and wait until the Power On Self...

Page 44: ...scroll through the options and press Enter to select the number option you want NOTE Indicates LTO or DLT SDLT 6 Press the Escape button several times to return to the Default Menu 7 Repeat this proc...

Page 45: ...magazine then loads the next cartridge in magazine numerical order This operation continues to cycle until all of the cartridges have been loaded or until an empty slot is encountered When you select...

Page 46: ...dge from that drive Set Autoclean Mode This setting allows you to enable an automatic cleaning cycle which operates as part of the cartridge unload sequence whenever the Use Cleaner LED comes on To us...

Page 47: ...on Options Option Available Options DLT Default SDLT Default LTO Default Set Data Format Compression On Off Auto Selec tion Density Auto Selection THZO1 THZO2 DLT2000 DLT2000XT DLT4000 DLT7000 DLT8000...

Page 48: ...rved Slots Reserved Slots 0 through n DLT only 0 0 0 Special Config Mode Page 1F Length Short 0x0E Long 0x12 Short Short Short Model Number OVERLAND LX Blank Line COMPAQ SSL3010SL COMPAQ TL8 DLT1 only...

Page 49: ...eptions Unit Atten tion Rec Error cnd Rec Error unc No sense On request Logging Dis abled Logging Disabled Logging Disabled Clean Threshold 0 255 0 0 0 AutoHome Enabled or Disabled Enabled Enabled Ena...

Page 50: ...2 28 Installation CONFIGURATION OPTIONS DESCRIPTIONS...

Page 51: ...tch the magazine door and the Control Panel which has buttons a display and indicators Figure 3 1 Front Panel Power Switch The push on push off power switch controls the supply of AC power to the Load...

Page 52: ...tons Component Description Display Panel Screen Backlit 4 line by 20 character display provides drive and loader status menu choices and error messages Scrolls for more information Buttons Use to navi...

Page 53: ...uctures described later in this chapter You can also lock and unlock the media using the host software s SCSI Allow Prevent Medium Removal command If there is a host failure you can restore media acce...

Page 54: ...g POST execution the model number of the module the current date and time the firmware revision and the status or result of the test in progress are displayed on the Control Panel as shown in the foll...

Page 55: ...Tape Idle Rewinding Seeking Reading Writing Erasing Cleaning Unloaded Loading Unloading Calibrating The display s second line displays possible status conditions of the library robotics Loader Idle F...

Page 56: ...line it indicates that a cartridge is present in the corresponding slot of the magazine An underline indicates there is no cartridge present in that slot Fault Screen When a fault is detected a scree...

Page 57: ...de Novram Update Flash LTO Code Set Data Format Set SCSI Library Parity Library Bus ID DLT SDLT1 Bus ID Set Library Mode Set Element Base Transport Storage Transfer Set Identification Vendor ID Produc...

Page 58: ...e Page 1f Length TUR Reporting Init Elem Status Unit Attn Report Boot Version Flash Type Baud Rate Barcode Reader Label Size Label Alignment Abort Move Status SCSI Mode Post Rec vd Error TapeAlert Mod...

Page 59: ...ode Set Data Format Set SCSI Library Parity Library Bus ID LTO1 Bus ID Set Library Mode Set Element Base Transport Storage Transfer Set Identification Vendor ID Product ID Set Baud Rate Set Serial Num...

Page 60: ...ts Mode Page 1f Length TUR Reporting Init Elem Status Unit Attn Report Boot Version Flash Type Baud Rate Barcode Reader Label Size Label Alignment Abort Move Status SCSI Mode Post Recv d Error TapeAle...

Page 61: ...enu Mode using the Security Menu see Security Menu later in this chapter When the Control Panel is locked you must enter your unlock code in order to display the Main Menu The Show Status Menu remains...

Page 62: ...menu mode and return to the Default Screen press the Escape button repeatedly Each time you press the Escape button the display moves to a higher menu level When the Main Menu is visible pressing the...

Page 63: ...fault Screen without entering the Menu Mode by pressing the Escape button This allows you to check status at any time without interrupting host operations When you select Show Status either from the M...

Page 64: ...oader Status Library Mode Library Config Vendor Ident Product Ident Transport Addr Storage Addr Transfer Addr Serial Number Wide SCSI SCSI Bus ID SCSI Bus Parity Negotiation Mode Transfer Rate Unload...

Page 65: ...example if SDLT1 is selected Figure 3 16 SDLT Status Submenu The characters designated XXXX show the drive model number Scroll this screen to display the Drive Status options Tape Motion Product Type...

Page 66: ...t8 Slot9 Slot10 Slot11 LTO only If you have reserved slots to comply with your host software license a smaller number of slots are displayed Dependent upon the absence or presence of a cartridge in th...

Page 67: ...ion as well as statistics on the number of operations the library robotics and the drives have performed Security Menu The Security Menu allows you to lock the Control Panel and prevent unauthorized a...

Page 68: ...splayed Press the Escape button if you do not want to accept it Press the Escape button again to return to the Main Menu and again to return to the Default Screen Unlocking the Control Panel To unlock...

Page 69: ...ve cartridges When inserting cartridges be sure that the slot you intend to use is not reserved in the system map for a cartridge in a drive The best way to avoid conflicts is to unload the drive eith...

Page 70: ...o the magazine position the magazine so the cartridges protrude to the left and the magazine handle is toward you Insert the magazine into the LoaderXpress with that orientation see Figure 3 24 Note T...

Page 71: ...sunlight Maintain a clean dust free working and storage environment If You Drop a Cartridge Inspect it carefully before inserting it into a magazine or drive Shake the cartridge while listening for th...

Page 72: ...waiting instructions Slot 1 of the magazine has a cartridge present while the remaining slots are empty From the Default Screen access the Menu Mode by pressing the Enter button The Main Menu displays...

Page 73: ...sor now moves to line 4 indicating you can select a destination Figure 3 29 SDLT Load Unload To Entry Screen From line 4 press the button As soon as you press the button three things happen The list s...

Page 74: ...lays instead of Unload on line 4 Figure 3 31 Load Unload In Progress Screen When the load or unload operation is finished the Default Screen reappears The screen is updated to show that there is no ca...

Page 75: ...for the user This chapter tells you how to clean the drives The Demo Menu is described in Chapter 5 Troubleshooting Cleaning Cartridge The cleaning cartridge is similar in appearance to the cartridge...

Page 76: ...then unload it as described in Chapter 3 Operation 2 Remove the magazine from the LoaderXpress using the procedure described in Chapter 3 Operation Removing the Magazine 3 Remove any cartridge presen...

Page 77: ...the Enter button again to use the cartridge in Slot 1 NOTE Note If you are unable to use slot 1 for the cleaning cartridge you can scroll line 4 to select another slot If you have set up reserved slo...

Page 78: ...he cleaning cartridge has been unloaded from the drive If not then unload it using the Load Unload Menu as described in Chapter 3 Operation 2 Remove the magazine from the LoaderXpress using the proced...

Page 79: ...fy an error as this type of problem check your installation and configuration setup refer to Chapter 2 Installation General Drive Errors General loader errors are usually caused by a miscommunication...

Page 80: ...nd correct errors Table 5 1 Error Recovery Procedures ERP Procedure C Cycle power to the drive using the AC switch on the front panel of the module Wait 30 seconds to power on again D Turn off power t...

Page 81: ...boot or Power Down to Clear HARD fault The firmware was unable to write data to the novram during initialization C D G 0302 Novram Chksum Error Press Enter to Init Novram to Def Cfg SOFT fault The nov...

Page 82: ...A command sequence error was detected The Web TLC must command the library to menu mode before it will accept most commands This is an automatic feature of the Web TLC code F 0802 Invalid Novram Upd P...

Page 83: ...nvalid Ctl Msg Press Enter to Clear SOFT fault the SCSI process was requested to handle an undefined asynchronous message from the control process F 1025 Overlapped Ctl Cmds Press Enter to Clear SOFT...

Page 84: ...rror Enter to Reboot or Power Down to Clear HARD fault Unable to open the serial port to the drive The loopback test of the baud rate divisor registers or one of the expected 0 bit tests failed C D G...

Page 85: ...are Error Enter to Reboot or Power Down to Clear HARD fault Firmware failure detected in control process C D G 2015 Ctl Firmware Error Enter to Reboot or Power Down to Clear HARD fault Firmware failur...

Page 86: ...ee pool empty C D G 2052 No Free Queues Enter to Reboot or Power Down to Clear HARD fault Control process could not get a free message structure from the free pool empty C D G 2053 No Free Queues Ente...

Page 87: ...r Up HARD fault drive configuration error Applies only to DLT drives C D G 3001 Shuttle Tach Errors Enter to Reboot or Power Down to Clear HARD fault Excessive elevator tach errors The servo has repor...

Page 88: ...ad eject command within 5 minutes C D G 3020 Undefined Config Enter to Reboot or Power Down to Clear HARD fault the motor process has detected an illegal setting of the configuration jumpers on the lo...

Page 89: ...ive communications failed the loopback register test C D G 4014 Drv Baud Check Error Enter to Reboot or Power Down to Clear HARD fault The serial port used for drive communications is present but the...

Page 90: ...ot find a valid cartridge map to report F 5030 Bad Novram Setting Press Enter to Clear SOFT fault Bad novram image unused in LTO F 5031 Bad Calender Setting Press Enter to Clear SOFT fault Bad calenda...

Page 91: ...Without IDs Enter to Reboot or Power Down to Clear HARD fault EnQ Without IDs C D G 6005 DeQ Without IDs Enter to Reboot or Power Down to Clear HARD fault DeQ Without IDs C D G 6006 EnQ Null Pointer...

Page 92: ...er to Reboot or Power Down to Clear HARD fault Comm Port Ack Error C D G 6021 Slave RTS Still Set Enter to Reboot or Power Down to Clear HARD fault Slave RTS Still Set C D G 6022 Slave Addr Invalid En...

Page 93: ...Re Boot Failed F 6035 Slave Update Err Press Enter to Clear SOFT fault Slave Update Err F 6036 Invalid Image Size Press Enter to Clear SOFT fault Invalid Image Size F 6037 Command Timeout Enter to Re...

Page 94: ...fault Packet Length Error C D G 604C Slave Address Error Enter to Reboot or Power Down to Clear HARD fault Slave Address Error C D G 8001 Bad Cartridge Press Enter to Clear SOFT fault the drive was u...

Page 95: ...D G B011 Boot UART 1 Error Power Down to Clear HARD fault The boot code was unable to open the LTO drive serial port C D G B012 Boot UART 2 Error Power Down to Clear HARD fault The boot code was unab...

Page 96: ...e Demo 1 is running the LibraryXpress loads a cartridge into the SDLT drive unless it is full If you press the button again the cartridge is unloaded from SDLT drive and returned to the magazine Demo...

Page 97: ...MO SUBMENU Pausing Demo 1 To pause the test press and hold the Escape button until a flashing message displays that the test is paused Stopping Demo 1 To stop the test press the Escape button a second...

Page 98: ...5 20 Troubleshooting USING THE DEMO SUBMENU...

Page 99: ...cm Depth 20 30 in 51 56 cm 20 30 in 51 56 cm 20 30 in 51 56 cm Weight 48 lbs 31 29 kg 48 lbs 31 29 kg 48 lbs 31 29 kg Shipping Weight 56 lbs 34 92 kg 56 lbs 34 92 kg 56 lbs 34 92 kg Non Operating Pack...

Page 100: ...de la classe A est conforme la norme NMB 003 du Canada Acoustic Emissions Drive In Use Intermittent robot motion excepted 50 dBA 50 dBA 50 dBA Safety The LoaderXpress carries the following Regulatory...

Page 101: ...e to radio communications However there is no guarantee that interference will not occur in a particular installation Operation of this equipment in a residential area is likely to cause harmful inter...

Page 102: ...A 4 FCC NOTICE Declaration of Conformity...

Page 103: ...Recovery Procedures 5 1 F Fault Screen 3 6 Fault Symptom Codes FSC 5 3 FCC Notice A 3 Features 1 2 Firmware Revision displaying 3 19 Front Components 1 2 Front Panel 1 2 3 1 G General Drive Errors 5...

Page 104: ...Index 2 Index T Tape Cartridge Magazine 1 5 Tape Requirements 3 21 U Unlock Code setting 3 11 Using the Control Panel Buttons 3 2...

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