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Maintenance and Service Guide for
HPE StoreOnce 3100, 3500 Series
and 5100 Systems

Abstract

This is the Maintenance and Service guide for the HP StoreOnce 3100, 3520, 3540 and 5100 Systems. These products are
single node StoreOnce Systems, running StoreOnce software version 3.14.0 or later. All tasks described in this guide require
an Administrator logon.

Part Number: BB913-90903
Published: December 2015
Edition: 1

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Summary of Contents for HPE StoreOnce 3100 Series

Page 1: ...Maintenance and Service guide for the HP StoreOnce 3100 3520 3540 and 5100 Systems These products are single node StoreOnce Systems running StoreOnce software version 3 14 0 or later All tasks described in this guide require an Administrator logon Part Number BB913 90903 Published December 2015 Edition 1 ...

Page 2: ...cial Items are licensed to the U S Government under vendor s standard commercial license Links to third party websites take you outside the Hewlett Packard Enterprise website Hewlett Packard Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise website Acknowledgments Intel Itanium Pentium Intel Inside and the Intel Inside logo are trademarks ...

Page 3: ...PE StoreOnce 5100 System only 26 4 Power on off firmware upgrades and other processes 30 Power on off requirements 30 Upgrading BIOS or hardware firmware components 30 Upgrading StoreOnce software 32 Running a system self test 32 HPresetpassword account 33 5 Replacing the system s motherboard 34 Before replacing the motherboard iLO4 licenses 34 Before replacing the motherboard component configurat...

Page 4: ...fan module 58 Replacing the fan control card 59 Removing and replacing the power distribution board 60 Removing and replacing the enclosure backplane 62 Removing and replacing an enclosure 64 10 The QR ISO image 68 Download Quick Restore ISO Image 68 Create a bootable QR USB Stick 68 Delete storage 69 Boot the appliance and install the StoreOnce software 69 Performing a configuration restore 69 11...

Page 5: ...erver HPE StoreOnce 3540 System HPE ProLiant DL380p 12LFF G9 server HPE StoreOnce 5100 System For more information about replaceable components that are standard for the ProLiant products 1 Go to http www hpe com info enterprise docs 2 Select HP ProLiant Gen9 server and Service Maintenance Guides 3 Scroll through the guides and slect HP ProLiant DL380 Gen9 Server Maintenance and Service Guide or H...

Page 6: ...ond PSU connected SPS PS 500W FS PlatinumPlus 754377 001 Power supply No SPS PRO E5 2620v3 6C 2 4GHz 85W 762445 001 Processor No SPS MEMORY DIMM 16GB 2Rx4 PC4 2133R 15 774172 001 Memory DIMM No SPS PCA dl380 dl360 Gen9 SYS I O 775400 001 System board No SPS PCA DL380 DL360 Gen9 4 LFF SAS Bkpln 775402 001 Backplane No SPS Heatsink Scr Down Standrd DL360 Gen9 775403 001 Processor heatsink Yes SPS Fa...

Page 7: ...100 system components 4 5 6 7 8 10 9 11 12 PCI riser blank 2 Access panel 1 Hot plug power supply 4 PCI riser cage 3 Controller options 6 PCIe riser boards 5 Processor 8 Heatsink 7 System I O board 10 DIMM 9 Drive 12 Fan 11 HPE StoreOnce 3100 System Components 7 ...

Page 8: ...DL 695842 001 Hard disk drive 4 TB 3540 Yes SPS PS 800W FS PlatinumPlus 754381 001 Power supply No SPS PRO E5 2620v3 6C 2 4GHz 85W 762445 001 Processor No SPS MEMORY DIMM 16GB 2Rx4 PC4 2133R 15 774172 001 Memory DIMM No SPS PCA dl380 dl360 Gen9 SYS I O 775400 001 System board No SPS PCA dl380 3 S x8 PCI E Riser 777281 001 PCIe riser card 1 PCA for PCIe slots 1 to 3 No SPS PCA dl380 3 S 2 x16 x8 PC...

Page 9: ...IMM module No SPS CA CAPACITOR 36in FL 660093 001 SuperCapacitor for p1224 NOTE Optional hardware 10GbE Network cards FC cards and SFP transceivers are not part of the basic configuration See Optional Hardware FRUs page 14 for details of Optional Hardware FRUs Figure 3 HPE 3500 and HPE 5100 Mechanical Components 1 2 3 4 HPE StoreOnce 3500 Series Components 9 ...

Page 10: ...11 Fan cage 2 Access panel 1 Drive cage 4 PCI riser 3 Heatsink 6 DIMMs 5 Power supply 8 Processor 7 Hard drive 10 System board assembly 9 Fan 11 For a rear view drawing of the the HPE StoreOnce 3500 Series see Figure 5 10 Finding part numbers for replacement parts ...

Page 11: ...RAID Controller No SPS BATT PACK ENHANCED MegaCell 96W 815983 001 SmartArray Battery Pack Yes SPS PS 800W FS PlatinumPlus 754381 001 Power supply No SPS BD Smart Array PCIe SAS Expander 761879 001 SAS expander No Cable HD Mini SAS to Mini SAS 16 inch 694008 002 Cable HD Mini SAS to Mini SAS 16 inch 3500 5100 3500 5100 Defender to shiner between the SAS expander and the p1224 No SPS CBL Mini SAS 12...

Page 12: ...ards FC cards and SFP transceivers are not part of the basic configuration See Optional Hardware FRUs page 14 for details of Optional Hardware FRUs HPE StoreOnce 3500 Series and HPE StoreOnce 5100 Systems are both based on the HPE ProLiant DL380p server For Mechanical and System components see Figures 3 and 4 The following drawing shows the rear view of the HPE StoreOnce 5100 System It is also val...

Page 13: ... hpe com ContactUs aspx Table 5 HPE StoreOnce Capacity Upgrade BB916A Hot plug Description Spares Part Number Part No SPS PCA Backplane BackPlane LFF HDD 1 based IOM 832031 001 Enclosure backplane No SPS Cage LFF Hard Disk Drive HDD 781531 001 Hard disk cage Yes SPS Fan Assembly 781532 001 Fan assembly No SPS I O Module LFF 2 Port 781867 001 I O module No SPS VRM Assy 808276 001 Power distribution...

Page 14: ... a 10GbE network and or a FC SAN can be swapped like for like The following table lists the part numbers for HPE StoreOnce Optional Hardware Optional Hardware is supported with the HPE StoreOnce 5100 System and HPE StoreOnce 3500 Series It is not supported with the HPE StoreOnce 3100 System Table 6 Optional Hardware Part Numbers Hot plug Part number Part Description No 657128 001 SPS BD ETHERNET 1...

Page 15: ...placement card is of the same type and is installed in the same slot no activation or licensing is required For guidelines about replacing Optional Hardware see Replacing Optional Hardware page 54 Optional Hardware Components 15 ...

Page 16: ...needed and ensure you are properly grounded when touching static sensitive components HPE recommends waiting until periods of low storage system activity to replace a component When replacing components at the rear of the rack cabling might obstruct access to the component Carefully move any cables out of the way to avoid loosening any connections In particular avoid cable damage that might be cau...

Page 17: ...ct Move products with casters carefully Avoid quick stops and uneven surfaces Preventing electrostatic discharge To prevent damaging the product be aware of the precautions required when replacing the system or handling parts A discharge of static electricity from a finger or other conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectan...

Page 18: ...18 General precautions and safety guidelines ...

Page 19: ...a system console attached to the HPE StoreOnce System Using the StoreOnce GUI to identify a problem As long as Email and SNMP have been set up correctly all messages and alerts will be automatically forwarded to the appropriate recipients The following examples show how to use the StoreOnce GUI to identify a missing disk and the details associated with an event See the HPE StoreOnce 3100 3520 3540...

Page 20: ...ngs for all hardware components run the StoreOnce CLI command hardware show problems This will assist you in identifying the storage cluster and component that is causing a problem 2 To drill down to the hardware component causing the problem run the StoreOnce CLI command hardware show status Dev id iteratively where Dev id is the component with a DEGRADED status until the required component is di...

Page 21: ...e the StoreOnce CLI command to display details and look at the diagnostic message for more information hardware show status Dev id details NOTE In the following example we have truncated the output to highlight the information returned for the missing disk hardware show status 5001438030123680 details Name Drive Cage Dev id 5001438030123680 Status DEGRADED message type driveEnclosure model 12G SAS...

Page 22: ...0K447CUZY firmwareVersion HPD5 location Port 1I Box 1 Bay 12 volumeName LUN_C3_P1_V1 capacity 4 00 TB driveType HDD rpm 7200 totalPowerOnHours 5350 4 After identifying the issue that needs to be corrected follow the instructions in the relevant chapter of this guide 5 Be sure to check that all problems have been resolved Re run the StoreOnce CLI command hardware show problems The output returned s...

Page 23: ... 4 1 2 3 4 NIC status LED 2 UID LED 1 Power LED and on off button 4 System health LED 3 Figure 8 Front panel LEDs HPE StoreOnce 3500 Series and HPE StoreOnce 5100 System 1 2 3 4 Power LED and on off button 2 System health LED 1 UID LED 4 NIC status LED 3 Front panel LEDs and buttons behavior Using LEDs to diagnose problems 23 ...

Page 24: ... per sec iLO manual reboot sequence initiated 8 Hz cycle per sec iLO manual reboot sequence in progress Off Deactivated When all four LEDs described in this table flash simultaneously a power fault has occurred If the health LED indicates a degraded or critical state review the system IML or use iLO to review the system health status Facility power is not present power cord is not attached no powe...

Page 25: ...ve Removing the drive causes one or more of the logical drives to fail Do not remove LED 4 Off Removing the drive will not cause a logical drive to fail Systems Insight Display LEDs The HP Systems Insight Display LEDs represent the system board layout The display enables diagnosis with the access panel installed Refer to the HPE ProLiant Maintenance and Service Guide for more information Rear pane...

Page 26: ...failed Power supply 2 LED optional on HPE 3100 4 Solid green Normal Off System is off or power supply has failed Power supply 1 LED 5 Solid green Normal Storage enclosure LEDs HPE StoreOnce 5100 System only Figure 12 Capacity Upgrade front view 3 4 1 2 2 Disk drive status LED 1 Disk drive UID 4 System locate UID 3 System status LED Front panel system status LEDs Table 9 Front panel system status L...

Page 27: ...ive fault no I O Green on amber flashing Predictive fault active I O Green flashing amber flashing Normal operation Off Locate UID Location requested Safe to remove Blue on Location requested Do not remove Indicates that maintenance is in Blue flashing progress For example firmware updating NOTE See Hot spare disk and LEDs on the HPE 5100 System page 49 for information about the LED behavior on th...

Page 28: ...odule status LEDs Description Display Indicator Indicates the enclosure number or an error warning code On 7 segment display Link at high speed with no activity Green on amber off Data ports DP 1 DP 2 Link at high speed with activity Green flashing amber off Link at low speed with no activity Green on amber on Link at low speed with activity Green flashing amber on No link or no cable connected Gr...

Page 29: ...ontinued Description Display Indicator Location requested Safe to remove Blue on Location requested Do not remove Indicates that maintenance is in Blue flashing progress For example firmware updating Using LEDs to diagnose problems 29 ...

Page 30: ...re powering on the head server wait for the LEDs to show solid green Press the Power On button on the HPE StoreOnce System to power up the appliance IMPORTANT Before carrying out maintenance activities read General precautions and safety guidelines page 16 Upgrading BIOS or hardware firmware components NOTE It is a good idea to enable Remote Event Suppression mode when upgrading firmware and softw...

Page 31: ... completed if a cold boot is required a cold reboot is a physical power cycle of the appliance while waiting for 60 seconds before powering the appliance back up Performing firmware maintenance from the StoreOnce CLI 1 Run the StoreOnce CLI command to show the current status of firmware hardware show firmware node storage 2 Check the Action column to see if any firmware needs upgrading IMPORTANT D...

Page 32: ...StoreOnce CLI command system confidencecheck runs a self test on the system and produces a report of any problems It is good practice to run this command before and after maintenance activities Refer to the HPE StoreOnce System CLI Reference Guide for more information about using this command system confidencechecker runtest all Confidence checks running Checks will take maximum of 60 seconds Plea...

Page 33: ...List available commands exit Log out 4 Run the command manage to change the password for the HPresetpassword user At the prompts provide current UNIX password the default at installation is hpresetpassword New UNIX password the new password should be strong and memorable it will not be accepted if it is weak for example a dictionary name Retype new UNIX password re enter the new password to confir...

Page 34: ...y information and user documentation provided with the server and system motherboard before replacing the motherboard Before replacing the motherboard iLO4 licenses All products are shipped with paper copies of the iLO4 licenses If you no longer have these licenses and the board is still working for the iLO4 GUI connection via its management Ethernet port make a note of the license before you remo...

Page 35: ...ot be Legacy mode enabled even though the BIOS setting will be Legacy Mode The following drawing shows a ProLiant DL380 motherboard the location of the System Maintenance switch is the same for the ProLiant DL360 motherboard The default value for all positions on the System Maintenance switch is OFF this is correct for HPE StoreOnce systems Figure 14 Location of the system maintenance switch 1 2 3...

Page 36: ...MM 1 2 Ch2 slot 9 B DIMM 2 Ch1 slot 12 A DIMM 1 1 HPE StoreOnce 3100 System Ch2 slot 9 B DIMM 2 The locations of DIMM slots are also shown on the StoreOnce hood label inside the server Figure 15 DIMM locations for HPE StoreOnce 5100 System 12 9 D Ch 3 Ch 4 C 4 1 D Ch 3 Ch 4 C 4 1 A B Ch 2 Ch 1 12 9 A B Ch 2 Ch 1 P2 P1 Figure 16 DIMM locations for HPE StoreOnce 3500 Series 12 9 A B Ch 2 Ch 1 12 9 A...

Page 37: ...ses are shown IPv4 and IPv6 NOTE If the iLO port is plugged into a network that provides DHCP the acquired addresses will be shown here and you can connect to the network address in a web browser in order to configure iLO If not you can edit iLO4 during bootup as described later in this procedure 2 Press F9 in the ProLiant POST screen to access System Utilities Select System Configuration After re...

Page 38: ...m performance Balanced Power and Performance HP Power Profile Power Management Options 794750 B21 Product ID Advanced System ROM Option Advanced Options Increased cooling Optimal Cooling Thermal configuration As appropriate Time hh mm ss Date and Time As appropriate UTC 07 00 Mountain Time US Canada Time zone Physical Auto BIOS Serial Console Port BIOS Serial Console and EMS Only if enabled in the...

Page 39: ...52 B21 Increased cooling Optimal Cooling Thermal configuration As appropriate Time hh mm ss Date and Time As appropriate UTC 07 00 Mountain Time US Canada Time zone Physical Auto BIOS Serial Console Port BIOS Serial Console and EMS Only if enabled in the first place Disabled Embedded User Partition USB Options 5 Press F10 to save Then press ESC until the System Utilities menu is displayed At this ...

Page 40: ... serial numbers After power up it is necessary to re write warranty serial numbers into BIOS Please contact HPE Support for assistance in doing this Once this has been done use the Rescan button on the Remote Support Entitlement page of the StoreOnce GUI to view the warranty details Or use the StoreOnce CLI command system scan devices 40 Replacing the system s motherboard ...

Page 41: ...E The locations of RAID cards and the internal SAS cabling configuration are also shown on the StoreOnce hood label inside the server Part numbers Replacement spares part numbers for the p1224 card SuperCapacitor module and SAS expander card are as follows HP p1224 RAID controller with 1GB cache module 842475 001 minimum firmware revision 2 50 SuperCapacitor 660093 001 SAS expander card not used w...

Page 42: ...9357 001 Port 1 SAS expander slot 2 Port 1 RAID controller slot 3 1 784627 001 kit for all three SAS expander to backplane cables Port 1 backplane Port 5 SAS expander 2 Port 2 backplane Port 4 SAS expander 3 Port 3 backplane Port 3 SAS expander 4 42 Replacing the p1224 RAID controller and components ...

Page 43: ... storage disks HPE StoreOnce 5100 Systems boot from the onboard smart array controller which is connected to the two OS disk drives in the rear of the server If a catastrophic failure of the boot RAID controller occurs the system will not boot This may only be diagnosed from the server POST messages where the controller may report an error or a lockup code In these cases contact HPE Support and pr...

Page 44: ...System PCIe slot 3 and is connected to the SAS expander card in slot 2 and to the backplane In the HPE StoreOnce 5100 System it is also connected to any external SAS storage Figure 21 HP p1224 RAID card 1 2 3 4 6 5 Connector to internal SAS disks 2 Connector to external SAS storage HPE 5100 only 1 SuperCapacitor located in the center of the unit clipped to the floor of the chassis behind the disk ...

Page 45: ...he SuperCapacitor Figure 22 SuperCapacitor module connector on RAID card 1 2 LEDs 2 SuperCapacitor connector 1 HPE SAS expander card HPE StoreOnce 5100 System and HPE StoreOnce 3500 Series If no disks are showing on the Storage Shelves page of the StoreOnce GUI there may be a problem with the HPE SAS expander card The part number for a replacement card is 761879 001 It must be installed in PCIe sl...

Page 46: ...p1224 card 3 2 1 4 Install the new p1224 card 1 and check that it is seated properly Close the blue PCIe card retaining latch 2 Figure 24 Inserting a p1224 card 2 1 5 Reconnect all internal SAS cables See Internal SAS cabling page 41 and the hood label for internal SAS cabling IMPORTANT The HPE StoreOnce 3500 Series and HPE StoreOnce 5100 System may have a PCIe 10GbE Network or Fibre Channel card ...

Page 47: ...rated and the GUI Hardware and Events pages will show errors being reported and cleared 10 Verify the firmware and upgrade if necessary as described in Upgrading BIOS or hardware firmware page 30 Replacing the RAID components 47 ...

Page 48: ... capped at 50 of the available usable capacity A software license is required to use the full capacity No additional hardware is required 3520 12 x 2 TB 3540 12 x 4 TB HPE StoreOnce 3500 Series No further enclosures may be added The two OS disks in the rear disk bays are dedicated for use by the operating system and are in a mirrored configuration such that one disk can be lost without the system ...

Page 49: ...ade enclosure The LED is solid green on the hot spare disk until it becomes active due to the failure of another disk in the RAID set It is flashing green when in use Ordering the correct replacement disk for a failed disk IMPORTANT HPE strongly recommends replacing a failed disk with a fresh disk from the factory Do not substitute a disk from another RAID set HPE StoreOnce 5100 System In the even...

Page 50: ...data and operating system are lost and a Quick Restore of the appliance OS will be required before the unit can be used again Procedure 1 1 Identify the disk that has failed If you have configured recipients for SNMP traps or email alerts they will be notified of a disk failure You can also use the GUI as follows Go to the appropriate Hardware page to get the details for the device Hardware Storag...

Page 51: ...emove the disk Press the hard disk carrier button 1 to release the ejector lever Pull out the disk carrier handle and slide the hard drive assembly 2 out of the drive bay Be sure to support the drive when pulling it out of the cage Figure 27 Removing the hard drive 4 Replace the failed disk with the new disk Push the hard drive assembly 1 into the drive bay until it stops and press the HDD carrier...

Page 52: ...disks fail and a RAIDset is broken In the event of multiple disk failures on a single enclosure all backup data will be lost so it is very important that if disk failures do occur they are dealt with swiftly and disks are replaced This section explains how to rebuild your storage in the event of a complete data loss This should be done under the guidance of HPE Support After the failed disks have ...

Page 53: ...orage status Look for the Formatted and Discovered information under Status When all the storage has been discovered add it to the system hardware add storage This will configure both the storage in the appliance base storage and any attached expansion shelves Licenses must be present for all attached storage before the command will complete successfully If insufficient licenses are available no s...

Page 54: ...match the license Invalid hardware found License mismatch Unlicensed and then replaced with a different type of card Either put the original card back or contact HPE support to delete the original license and apply the new one Contact HPE Support The hardware is reported as degraded Hardware reported as degraded Degraded Verify that the card has been installed The hardware is missing Hardware miss...

Page 55: ...esented on a StoreOnce Fibre Channel port currently uses the WWPN WWNN of the FC card StoreOnce generated WWPNs WWNNs are not used Replacing the FC card will result in a new Catalyst over Fibre Channel WWPN WWNN After replacing a FC card the StoreOnce user will need to re zone their clients with the new WWPN WWNN The replaced port will not be seen by clients until this re zoning is performed Remov...

Page 56: ...ated and connected Refer also to the instructions supplied with the I O module and to earlier sections in this guide for illustrations showing SAS cabling Removing and replacing the I O module IMPORTANT Power down the HPE StoreOnce 5100 System as described in page 30 1 Unplug the cables from the back panel of the I O module If this is the only Capacity Upgrade expansion shelf or the last in the da...

Page 57: ...e Storage enclosure LEDs page 26 Removing and replacing a power supply module NOTE If one of the PSUs is removed and re inserted but the power cord is not reattached the hardware report will show the failed AC Supply a TempSensor Failure 1 Remove the power cable from the power supply to be replaced 2 Press the latch 1 and slide the power supply module out of the enclosure 2 Removing and replacing ...

Page 58: ...ower supply module status LED to ensure the module is operating properly See Storage enclosure LEDs page 26 Removing and replacing a fan module WARNING To maintain the correct airflow to the HPE StoreOnce system this procedure should be completed within 3 minutes 58 HPE StoreOnce 5100 System Capacity Upgrade expansion shelves ...

Page 59: ...ard is the source of the problem and recommends the fan control card be replaced CAUTION This procedure requires removing the enclosure from the rack Before removing the enclosure power down the HPE StoreOnce 5100 System as described in page 30 1 Disconnect all cables from the enclosure including the power cables 2 Remove the fan modules See Removing and replacing a fan module page 58 3 Remove the...

Page 60: ...cables 16 When the enclosure has completed its power on sequence check all enclosure status LEDs to ensure the enclosure is operating properly Removing and replacing the power distribution board This procedure should be performed only after HPE Support determines that the enclosure is the source of the problem and recommends the power distribution board be replaced CAUTION This procedure requires ...

Page 61: ...losure 12 Tighten the captive screw to secure the power distribution board 13 Connect the power cables to the backplane 14 Install the air guide making sure all cables are routed through the air guide opening 15 Tighten the captive screw to secure the air guide in the enclosure 16 Install the enclosure cover and press the hood latch down to engage the latch 17 Install the enclosure in the rack See...

Page 62: ...stem as described in page 30 1 Disconnect all cables from the enclosure including the power cables 2 Label all the disk drives before removing them to ensure they are reinstalled in the proper enclosure bays 3 Remove all the disk drives See Replacing a hot plug hard disk page 50 4 Remove the power supplies See Removing and replacing a power supply module page 57 5 Remove the I O module See Removin...

Page 63: ...rd 3 Rear UID health module 4 Power distribution unit 5 Rear UID health module 6 Power supply 7 Power supply 8 10 Remove the eight drive cage retaining screws There are four to a side NOTE The StoreOnce System has 12 hard disks and the screws are in the 12LFF HDD Cage location Removing and replacing the enclosure backplane 63 ...

Page 64: ...ol card cables 21 Install the enclosure cover and press the hood latch down to engage the latch 22 Install the enclosure in the rack See Removing and replacing an enclosure page 64 23 Install the I O module See Removing and replacing the I O module page 56 24 Install the power supplies See Removing and replacing a power supply module page 57 25 Install the fan modules See Removing and replacing a ...

Page 65: ...56 Remove the fan modules See Removing and replacing a fan module page 58 4 Loosen the captive screws behind the latch on the front left and right bezel ears of the chassis 1 5 Loosen the rear hold down bracket 6 Slide the enclosure out of the rack 2 and set it on a secure surface WARNING Always use at least two people to lift an enclosure into the rack If the enclosure is being loaded into the ra...

Page 66: ...56 Install the power supplies See Removing and replacing a power supply module page 57 Install the fan modules See Removing and replacing a fan module page 58 Install the disk drives in the same bays as they were prior to maintenance See Replacing a hot plug hard disk page 50 11 Reconnect the SAS cables and power cables 66 HPE StoreOnce 5100 System Capacity Upgrade expansion shelves ...

Page 67: ...ler on head unit 6 JBOD5 5 P2 connector on I O module SAS OUT to next expansion shelf 8 P1 connector on I O module SAS IN from head unit or previous expansion shelf 7 12 When the enclosure has completed its power on sequence check all enclosure status LEDs to ensure the enclosure is operating properly 13 Power on the HPE StoreOnce 5100 System Removing and replacing an enclosure 67 ...

Page 68: ...y Utility for Windows to copy the ISO image to a USB key using a Windows PC The HP USB Key Utility for Windows can be downloaded from the downloads page It is under Utility Alternatively use the iLO4 ISO mounting utility to mount the virtual CD ROM over iLO IMPORTANT HPE recommends that you label the new media for ease of identification Create a bootable QR USB Stick Use the HP USB Key Utility for...

Page 69: ...w PMU resources MSR 38d is 330 This error does not have any affect on the StoreOnce solution and is an expected output during QR No action needs to be taken by customer or support engineer After a few seconds a boot splash screen will appear offering the choice of Restore R or Exit E Press R to continue to the installation process A warning will now be displayed indicating that all data will be lo...

Page 70: ...ngs of the replacement appliance IMPORTANT You can only restore the configuration file to an appliance that has the same cluster ID as the one from which the configuration was taken 3 Using the latest config_filename txt file manually apply all of the settings within this configuration text file using the StoreOnce CLI commands and instructions exactly as shown This will ensure that the customer c...

Page 71: ...lient Ensure the File Protocol is set to SFTP not SCP Login as Admin Copy config_filename zip to config 7 Use the following StoreOnce CLI command to check that the file has been uploaded config show list 8 Run the StoreOnce CLI command config restore devices config_filename This will restore device settings for the appliance 9 After configuration recovery backups can be configured and replication ...

Page 72: ...product documentation to identify the recommended software update method To download product updates go to either of the following Hewlett Packard Enterprise Support Center Get connected with updates page www hpe com support e updates Software Depot website www hpe com support softwaredepot To view and update your entitlements and to link your contracts and warranties with your profile go to the H...

Page 73: ...tact your local service provider or go to the CSR website www hpe com support selfrepair Remote support Remote support is available with supported devices as part of your warranty or contractual support agreement It provides intelligent event diagnosis and automatic secure submission of hardware event notifications to Hewlett Packard Enterprise which will initiate a fast and accurate resolution ba...

Page 74: ...rt ProLiantServers Warranties HPE Enterprise Servers www hpe com support EnterpriseServers Warranties HPE Storage Products www hpe com support Storage Warranties HPE Networking Products www hpe com support Networking Warranties Regulatory information Belarus Kazakhstan Russia marking Manufacturer and Local Representative Information Manufacturer information Hewlett Packard Enterprise Company 3000 ...

Page 75: ...ear counting from within each new decade with 2000 as the starting point for example 238 2 for 2002 and 38 for the week of September 9 In addition 2010 is indicated by 0 2011 by 1 2012 by 2 2013 by 3 and so forth YYWW where YY indicates the year using a base year of 2000 for example 0238 02 for 2002 and 38 for the week of September 9 Turkey RoHS material content declaration Ukraine RoHS material c...

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