8 Replacing Optional Hardware
NOTE:
This chapter is not applicable to the HPE StoreOnce 3100 System because it does not
support Optional Hardware.
The HPE StoreOnce 3500 Series and HPE StoreOnce 5100 System support the addition of
10GbE Network cards and Fibre Channel cards. The StoreOnce CLI and GUI will report any
errors to the user.
Error messages
The following table details messages that indicate problems with the Optional Hardware. Other
error messages may be displayed that relate to licensing issues. See the
HPE StoreOnce 10GbE
Network and Fibre Channel Card Installation and Configuration Guide
for more details.
Table 19 Messages that indicate problems with Optional Hardware
Recommended Action
Description
Error message
Short message
Contact HPE Support.
There is a valid license but
the hardware is in a
failed/degraded state
Failed hardware found
Failed
One type of card has been
and installed and licensed,
The hardware is valid but
does not match the license
Invalid hardware found
(License mismatch)
Unlicensed
and then replaced with a
different type of card. Either
put the original card back or
contact HPE support to
delete the original license
and apply the new one.
Contact HPE Support.
The hardware is reported
as degraded.
Hardware reported as
degraded
Degraded
Verify that the card has
been installed.
The hardware is missing
Hardware missing
Missing
This usually means that a
card has been installed in
The load order is invalid
Invalid load order
Incorrect
the wrong slot. Put the card
in the correct slot and try to
activate again.
It can also occur if a card
fails in a lower order slot (if
the NIC in slot 1 fails and
you are adding a NIC to slot
4 then slot 1 would display
MISSING or FAILED and
slot 4 would display Invalid
load order.)
Contact HPE Support.
Hardware is in a failed state
Hardware reporting as
failed
Faulty
Verify that you have
installed the appropriate
Hardware is unsupported
type/model
Unsupported hardware
found
Unsupported
HPE StoreOnce Optional
Hardware.
Contact HPE Support.
The hardware is invalid
(generic error)
Invalid Hardware
Invalid
54
Replacing Optional Hardware
