NEC Univerge SV8100 VM8000 InMail, System Manual

Page: 97 / 388

VM8000 Issue 1.0
InMail System Guide 2 - 69
Directory Dialing
Description
Directory Dialing allows an Automated Attendant caller to reach an extension by
dialing the first few letters in the extension user’s name. With Directory Dialing, the
caller does not have to remember the extension number of the person they wish to
reach – just their name. Here is how Directory Dialing works:
1. When the Automated Attendant answers, it sends the call to a Directory Dialing
Mailbox. (Optionally, the caller may be asked to dial a digit to access Directory
Dialing.)
2. The Directory Dialing Mailbox plays the Directory Dialing Message (recorded by
the System Administrator) which asks the caller to dial letters for the name of
the person they wish to reach.
3. The caller dials the letters for the person’s name plus #. They can dial by first
name or last name, depending on how the Directory Dialing Message was
recorded and the Directory Dialing Mailbox was set up.
4. VM8000 InMail searches the list of programmed extension names for a match of
the caller-entered letters.
5. Voice prompts announce the first three matches, and allow the caller to dial a
digit (1~3) to reach one of the announced matches. Additionally, the caller can
dial 4 to hear additional matches (if any).
6. The caller dials the digit for the extension they wish to reach, and VM8000
InMail sends the call to that extension. The call is sent as a Screened or
Unscreened transfer, depending on programming.
For callers to use Directory Dialing, the system must have a name programmed for
each extension (up to 12 characters, A~Z, using upper and lower case letters). Each
extension should also have a name recorded in their Subscriber Mailbox. In addition,
each extension used by Directory Dialing must be installed and must have their
Subscriber Mailbox active.
The Directory Dialing Mailbox is a Routing Mailbox assigned as a Directory Dialing
Mailbox. See
Use a Routing Mailbox for Directory Dialing on page 2-70 below or Use
a Call Routing Mailbox for Directory Dialing on page 2-73 for more information.