NEC Univerge SV8100 VM8000 InMail, System Manual

Page: 231 / 388

VM8000 Issue 1.0
InMail System Guide 2 - 203
Quick Message
Description
Quick Message is a Dial Action Table action that allows Automated Attendant callers
to dial a digit (normally *) followed by a mailbox number to leave a message in a
Subscriber Mailbox. Since Quick Message is enabled by default, it is an efficient way
for experienced Automated Attendant callers to leave messages. There is no need to
dial an extension first. To make this option more readily available to all Automated
Attendant callers, consider having the active Instruction Menu describe how to use
the Quick Message option.
There are two Quick Message Dial Action Table actions:
J
Quick Message with Greeting (REC1)
The caller hears the mailbox greeting followed by a beep and can leave
message. If the greeting is not recorded, the caller hears, “At the tone, you can
leave your message for extension xxx (or name if recorded). Start recording at
the tone. When you are done, press the # key or hang up.”
J
Quick Message without Greeting (REC2)
The caller bypasses the mailbox greeting (hearing “Recording” and a beep
instead) and can leave a message. This is typically used with a Next Call
Routing Mailbox when the caller is asked to dial a digit (e.g., 1) to leave a
message. Otherwise, the mailbox greeting (if recorded) is heard again.
Related Features
Dial Action Table
After the Automated Attendant answers, the Dial Action Table provides the dialing options
to callers. Each digit a caller can dial is assigned a specific action (function) in the Dial
Action Table. The dial action used depends on the setting in the active Call Routing
Mailbox, which in turn depends on the Answer Table setup.
Next Call Routing Mailbox
The Quick Message without Greeting option (REC2) is typically used when the Next Call
Routing Mailbox option allows the caller to dial a digit to leave a message. Otherwise, the
caller hears the mailbox greeting twice (once when initially accessing the mailbox and
again when routed by the Next Call Routing Mailbox).