NEC Univerge SV8100 VM8000 InMail, System Manual

Page: 273 / 388

VM8000 Issue 1.0
InMail System Guide 2 - 245
Unscreened Transfer
Description
Unscreened Transfer is an Automated Attendant option that allows callers to directly
dial system extensions. Unscreened Transfer (and its related feature Screened
Transfer) allows the VM8000 InMail Automated Attendant to transfer outside calls to
system extensions without a live receptionist or operator. It is similar to telephone
system unscreened transfers in which the transferring party immediately extends the
call. After an Automated Attendant caller dials an extension, VM8000 InMail transfers
the call to the destination and hangs up. Any recalls or additional routing are handled
by the telephone system – just as with any other unscreened transfer.
Screened vs. Unscreened Transfer
Both Screened and Unscreened Transfer allow Automated Attendant callers to
directly dial system extensions. The following summarizes the differences between
these two types of Automated Attendant transfer.
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With Unscreened Transfer, calls from the Automated Attendant ring like other
transferred calls and display the incoming Caller ID data (if provided by telco
and enabled in programming). Screened Transfers ring like Intercom calls and
do not display Caller ID until the call is answered.
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Both Screened and Unscreened Transfers route unanswered calls to the
subscriber’s greeting (recorded or default) so the caller can leave a message.
However, only Screened Transfer allows the caller to dial 2 to reach the Next
Call Routing Mailbox options (if programmed).
Unscreened Transfer and Inactive Mailboxes
An Unscreened Transfer goes through to the destination extension even if the
destination doesn’t have an active mailbox. If the Unscreened Transfer is unanswered
at the destination, the call returns to the Automated Attendant.