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NEC Unified Solutions, Inc. reserves the right to change the specifications, functions, or features at
any time without notice.

NEC Unified Solutions, Inc. has prepared this document for use by its employees and customers. The
information contained herein is the property of NEC Unified Solutions, Inc. and shall not be reproduced
without prior written approval of NEC Unified Solutions, Inc.

UNIVERGE is a trademark of NEC Corporation. Pentium is a trademark or registered trademark of
Intel Corporation or its subsidiaries in the United States and other countries. All other brand names
and product names referenced in this document are trademarks or registered trademarks of their
respective companies.

Copyright 2008

NEC Infrontia, Inc.

6535 N. State Highway 161

Irving, TX 75039-2402

Technology Development

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Summary of Contents for Univerge SV8100 VM8000 InMail

Page 1: ...rmat changes may occur When viewing and printing this document we cannot guarantee that your specific PC or printer will support all of the fonts or graphics Therefore when you view the document fonts...

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Page 3: ...VM8000 INMAIL SYSTEM GUIDE INT 2046 VM Issue 1 0...

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Page 5: ...shall not be reproduced without prior written approval of NEC Unified Solutions Inc UNIVERGE is a trademark of NEC Corporation Pentium is a trademark or registered trademark of Intel Corporation or i...

Page 6: ......

Page 7: ...n 5 Basic Functions without Main Greeting 1 5 Section 6 Enable the Mailboxes for all Installed Extensions 1 5 Section 7 Set Up Automated Attendant to Answer Outside Calls 1 6 Section 8 Set Up Simple D...

Page 8: ...g for Rotary Dial Callers 2 51 Call Forward to a Mailbox 2 53 Caller ID 2 57 Caller ID with Return Call 2 59 Calling the Automated Attendant 2 61 Dial Action Table 2 63 Directory Dialing 2 69 Director...

Page 9: ...Name 2 149 Mailbox Options Menu 2 153 Mailbox Security Code Delete 2 155 Main Menu 2 157 Make Call 2 159 Message Count Display 2 163 Message Delete 2 165 Message Forward 2 167 Message Length 2 169 Mes...

Page 10: ...ion 2 235 Time and Date 2 237 Time and Date Stamp 2 239 Transfer to a Mailbox 2 241 Undefined Routing 2 243 Unscreened Transfer 2 245 Voice Mail Overflow 2 249 Volume Control 2 257 Chapter 3 Programmi...

Page 11: ..._________________________ ___________________________________________________________________________________ Chapter 4 VM8000 InMail Utility Section 1 VM8000 InMail Utility 4 1 Section 2 Requirements...

Page 12: ..._______________________________________________________________ vi Table of Contents ___________________________________________________________________________________ Issue 1 0 VM8000 THIS PAGE INTE...

Page 13: ...4 3 Figure 4 4 Removing the CompactFlash Card from the Blade 4 4 Figure 4 5 InMail Utility Main Screen 4 5 Figure 4 6 Utility Select InMail Card Screen 4 6 Figure 4 7 Updated InMail Portion of InMail...

Page 14: ...________________________________________________________________________________ viii List of Figures ___________________________________________________________________________________ THIS PAGE INTE...

Page 15: ...card assembly N Locate stand offs as shown in Figure 1 1 CPU without InMail Daughter Board PZ VM21 and CompactFlash on page 1 2 N Be sure to install the stand offs from the back underneath side of the...

Page 16: ...Issue 1 0 VM8000 1 2 Quick Setup Figure 1 1 CPU without InMail Daughter Board PZ VM21 and CompactFlash Figure 1 2 InMail Daughter Board with CompactFlash Card Assembly Installed...

Page 17: ...ore removing the VM8000 InMail CompactFlash card N Ensure the system is powered down 2 Slide out the CompactFlash card See Figure 1 3 Remove the VM8000 InMail CompactFlash Card N Be sure to take adequ...

Page 18: ...ghter board LED1 is viewable on the front panel of the CD CP00 US LED1 will blink quickly only when the InMail CF is being accessed SECTION 4 START UP DEFAULT VM8000 INMAIL CONFIGURATION When you inst...

Page 19: ...rcular 16 01 10 Set Group 2 to Busy No Answer 45 01 01 Set to Group 2 SECTION 6 ENABLE THE MAILBOXES FOR ALL INSTALLED EXTENSIONS Since by default only extensions 101 164 have Subscriber Mailboxes you...

Page 20: ...Mailbox 1 and Dial Action Table 1 This happens because H Answer Table 1 Runs Monday Friday from 8 30AM to 5 00PM and uses Call Routing Mailbox 1 H At all other times the Default Mailbox answers also...

Page 21: ...Attendant Answering Answer Table 1 47 11 Answer Table Options Schedule 1 or Default Mailbox 47 12 Answer Schedules 47 11 05 Default Mailbox Call Routing Mailbox 1 47 08 Call Routing Mailbox Options Al...

Page 22: ...t Mailbox Category and in 47 11 03 Default Mailbox Number change the Default Mailbox for Answer Table 1 to 2 J From the System Administrator Mailbox 1 Dial SA I and record a new Instruction Menu messa...

Page 23: ...tep by step instructions for setting up the application For more information refer to Programming on page 3 1 in this manual and to the UNIVERGE SV8100 Programming Manual VM8000 InMail Part Numbers an...

Page 24: ...answered by the Automated Attendant route to Answer Table 1 o Answer Table 1 uses Schedule 1 to answer calls from 8 30 AM 5 00 PM Monday through Friday with Call Routing Mailbox 1 o The Default Mailbo...

Page 25: ...ialing options for the night time Dial Action Table 2 In 47 13 01 VM8000 InMail Dial Action Table Actions for Dial Action Table 2 make the following changes 1 For the digits 3 and 4 enter 0 for the Ac...

Page 26: ...hear three confirmation beeps This allows the user to switch the system from the day mode into night mode 2 3 Press Speaker to hang up Default Scheduling Options There is no manual control of the Auto...

Page 27: ...e Group Mailbox as a Call Routing Mailbox By default Group Mailboxes are assigned as Subscriber Mailboxes 3 4 In 11 07 01 Department Group Pilot Numbers press Hold to remove the assignment made in ste...

Page 28: ...ecord the Instruction Menu for the Group Call Routing Mailbox 1 At extension 101 press Message 2 Dial SA 72 I 4 3 Dial the number of the Group Call Routing Mailbox e g 400 R 7 4 Record the Instruction...

Page 29: ...the feature its benefit any special considerations you should be aware of and how it works in the default system J Related Features Related Features shows you at a glance how each feature interacts w...

Page 30: ...ly to an extension user s mailbox Their phone does not ring for calls from the Automated Attendant See Greeting on page 2 4 in this glossary Automated Attendant Auto Erase or Save When a mailbox user...

Page 31: ...ional dialing options Automated Attendant Day Night and Holiday Greetings See Flexible Answering Schedules on page 2 4 in this glossary Automated Attendant Deleting a Message See Message Delete on pag...

Page 32: ...A Subscriber Mailbox can optionally convert Automated Attendant Screened Transfers to Unscreened Transfers Automated Attendant Forwarding Calls to a Mailbox See Call Forward to a Mailbox on page 2 3 i...

Page 33: ...llers as Live Record begins Voice Mail Local Notification See Message Notification on page 2 6 in this glossary Voice Mail Log On to Voice Mail An extension user can press a key to log on to access th...

Page 34: ...d to let the recipient know there are new messages in the mailbox Notification can call extensions local numbers long distance numbers and pagers Voice Mail Message Playback Direction An extension use...

Page 35: ...callers can dial a digit followed by an extension number to leave a message directly in a user s mailbox See Quick Message on page 2 7 for more Automated Attendant Record and Send a Message A Subscrib...

Page 36: ...er s mailbox can have a security code to protect the mailbox from unauthorized access See Mailbox Security Code Delete on page 2 5 in this glossary Voice Mail Select Listen Mode See Message Listen Mod...

Page 37: ...nt has no routing defined When an Automated Attendant caller dials a digit for which there is no routing assigned VM8000 InMail plays a brief error message and then repeats the dialing options Automat...

Page 38: ...Issue 1 0 VM8000 2 10 Features THIS PAGE INTENTIONALLY LEFT BLANK...

Page 39: ...VM8000 Issue 1 0 InMail System Guide 2 11 SECTION 3 FEATURE DESCRIPTIONS This section provides detailed feature descriptions programming operating procedures and related feature programming...

Page 40: ...Issue 1 0 VM8000 2 12 Features THIS PAGE INTENTIONALLY LEFT BLANK...

Page 41: ...ed for Delay Announcements cannot be used for other voice mail features H Call Routing boxes used for dialing options cannot be used for other voice mail features H When Voice Mail Delay Announcements...

Page 42: ...for 1st Announcement Message Assign Voice Mail ACD Announcement Mailbox as the message source for the 1st Announcement Message Options Dial Up to 8 digits Default No Setting 41 19 03 1st Delay Messag...

Page 43: ...ype at Message Interval Determine what the caller will hear between the messages Options 0 Ring Back Tone 1 MOH Tone 2 BGM Source Default 0 41 19 07 ACD Forced Disconnect Time After 2nd Announcement A...

Page 44: ...Issue 1 0 VM8000 2 16 Features THIS PAGE INTENTIONALLY LEFT BLANK...

Page 45: ...After playing the directions the caller routes back to the Automated Attendant for additional dialing options H See the Hang Up and Next Call Routing Mailbox options in Programming below By default t...

Page 46: ...Mail hangs up o If the caller dials a digit during the announcement they route to the Next Call Routing Mailbox Undefined x x number of repeats 0 None 1 Goodbye 2 Silent o If caller doesn t dial they...

Page 47: ...a digit during the announcement they route to the Next Call Routing Mailbox Undefined x x number of repeats 0 None 1 Goodbye 2 Silent o If caller doesn t dial they hear the announcement x number of ti...

Page 48: ...ement Mailbox message Programming 1 Set up the Announcement Mailbox 47 07 02 Routing Mailbox Type Mailbox Type Enter 2 to make the Routing Mailbox an Announcement Mailbox By default Routing Mailboxes...

Page 49: ...ng Mailbox on page 2 193 to set up additional dialing options for Announcement Mailbox callers 5 Repeat the Announcement Mailbox message while the caller listens 47 09 02 Repeat Count Repeat Count Ent...

Page 50: ...r the Announcement Mailbox number L 5 Listen to current Announcement Mailbox message Lstn Exit listen mode R 7 Record a new Announcement Mailbox message Rec Record message Pause or restart recording R...

Page 51: ...Announcement Message is the voice message that the System Administrator records for a specific Announcement Mailbox See Announcement Mailbox on page 2 17 for more Related Features See Announcement Ma...

Page 52: ...Issue 1 0 VM8000 2 24 Features THIS PAGE INTENTIONALLY LEFT BLANK...

Page 53: ...cement Mailbox the outside caller hears the recorded announcement Depending on how the Announcement Mailbox is programmed VM8000 InMail then hangs up reroutes the call or provides additional dialing o...

Page 54: ...the selected Answer Table you can choose to route Automated Attendant calls to any of the following mailbox categories By default this option is 0 undefined 3 Specify the Override Mailbox Number 47 1...

Page 55: ...Answer Schedule Override Menu O 6 Turn Answer Schedule Override on or off On Off C 2 Select the Override Mailbox MBOX Enter the Override Mailbox number The Override Mailbox can be an Announcement Call...

Page 56: ...Issue 1 0 VM8000 2 28 Features THIS PAGE INTENTIONALLY LEFT BLANK...

Page 57: ...not in effect the Answer Table uses its Default Mailbox to determine routing By default all trunks use Answer Table 1 Answer Table 1 has a single schedule that runs Monday through Friday from 8 30AM t...

Page 58: ...ules 47 11 05 Default Mailbox Call Routing Mailbox 1 47 08 Call Routing Mailbox Options All calls route to Call Routing Mailbox 1 Schedule 1 active M F 8 30AM 5 00PM Default Mailbox active all other t...

Page 59: ...e 4 Default Mailbox For example a Date Schedule set up for Christmas day has priority over any other schedules in effect on December 25 Customizing an Answer Table Use the following examples as a guid...

Page 60: ...essage for Call Routing mailbox 1 This message plays Monday through Friday from 11 00 PM to 8 30 AM and on weekends 4 From a System Administrator s mailbox record the weekday Instruction Menu Message...

Page 61: ...destinations programmed 3 Select the Answer Table you want to customize 47 11 VM8000 InMail Answer Table Options Select the Answer Table you want to customize 1 8 47 11 04 Next Answer Table Next Answ...

Page 62: ...ult no Type 1 Day of Week schedules are enabled 47 12 09 Schedule End Time Entryxx End Time Set the time of day the Schedule Entry should stop on the day specified By default no Type 1 Day of Week sch...

Page 63: ...able 1 ends at 5 00PM 17 00 All other schedules are undefined Refer to Type 2 Range of Days Example on page 3 66 6 Setting up a Type 3 Date schedule 47 11 Program Entry Select the Schedule Entry you w...

Page 64: ...By default there are no Type 3 Date schedules defined 47 12 08 Schedule End Time Entryxx End Time Set the time of day the Schedule Entry should stop on the date specified By default there are no Type...

Page 65: ...user hears two alert tones followed by the caller s incoming message The keyset user can select one of the following options J Let the call go through to their mailbox J Intercept the call Related Fea...

Page 66: ...owing dial access codes 741 Call Forward Immediate 742 Call Forward Busy 743 Call Forward No Answer 744 Call Forward Busy No Answer 745 Call Forward Both Ring 746 Call Forwarding Follow Me 5 Dial Voic...

Page 67: ...orkers or any other type of outside call not routed through the Automated Attendant For example with Automated Attendant Do Not Disturb enabled Direct Inwards Lines and transferred outside calls to an...

Page 68: ...vides soft keys for each of the 3 greetings Gr1 Gr2 Gr3 Select a Greeting which also makes it active 1 Gr1 2 Gr2 3 Gr3 L 5 Listen to the active greeting if recorded Lstn R 7 Record a new greeting if n...

Page 69: ...s by a Message Waiting Lamp H The subscriber presses L to listen to a portion of each message and then exits his mailbox H If a subscriber chooses the Auto Save option VM8000 InMail saves partially li...

Page 70: ...Issue 1 0 VM8000 2 42 Features THIS PAGE INTENTIONALLY LEFT BLANK...

Page 71: ...ate time and optionally the caller s number at the end of each message With Auto Time Stamp turned off the subscriber must dial TI 84 while listening to a message to get the same information Related F...

Page 72: ...lbox OP 67 Access the Mailbox Options Menu Not applicable AT 28 Access Auto Time Stamp Time VM8000 InMail plays a summary of your Auto Time Stamp setting By default Auto Time Stamp is turned off O 6 T...

Page 73: ...determine routing By default all trunks use Answer Table 1 Answer Table 1 has a single schedule that runs Monday through Friday from 8 30AM to 5 00PM J Routing Mailbox A Call Routing Mailbox is a mail...

Page 74: ...ules 47 11 03 Default Mailbox Call Routing Mailbox 1 47 08 Call Routing Mailbox Options All calls route to Call Routing Mailbox 1 Schedule 1 active M F 8 30AM 5 00PM Default Mailbox active all other t...

Page 75: ...M8000 InMail system can provide individual greetings and dialing options for several companies Programming 1 Assign Answer Tables to trunks 47 10 01 Answer Table Assignment Answer Table Assign an Answ...

Page 76: ...6 Set the maximum message length for Automated Attendant callers leaving a message in a mailbox 47 01 03 Subscriber Message Length Subs Msg Length This sets the maximum message length 1 4095 seconds...

Page 77: ...ed to the VM8000 InMail Automated Attendant Related Features Automated Attendant The Automated Attendant can automatically answer the phone system incoming calls play an Instruction Menu message and p...

Page 78: ...Issue 1 0 VM8000 2 50 Features THIS PAGE INTENTIONALLY LEFT BLANK...

Page 79: ...or have their call processed Without Automatic Routing for Rotary Dial Callers rotary callers cannot use the Automated Attendant Related Features Guest Mailbox Consider routing rotary dial callers to...

Page 80: ...Issue 1 0 VM8000 2 52 Features THIS PAGE INTENTIONALLY LEFT BLANK...

Page 81: ...the caller dials a digit while listening to the recorded or default mailbox greeting Dialing Options while Listening to a Subscriber Mailbox Greeting 47 02 14 Next Call Routing Mailbox 47 02 13 Dialin...

Page 82: ...nt unauthorized logons Related Features Auto Attendant Do Not Disturb When enabled Auto Attendant Do Not Disturb automatically sends all calls from the Automated Attendant to the subscriber s mailbox...

Page 83: ...andset at the single line telephone and choose from the following dial access codes 741 Call Forward Immediate 742 Call Forward Busy 743 Call Forward No Answer 744 Call Forward Busy No Answer 745 Call...

Page 84: ...Issue 1 0 VM8000 2 56 Features THIS PAGE INTENTIONALLY LEFT BLANK...

Page 85: ...mber requires Caller ID Screened Transfer Screened Transfers from the Automated Attendant provide Caller ID data only after the user answers the call Unscreened Transfer Unscreened Transfers from the...

Page 86: ...Service Options Incoming Call Service Caller ID Display Enter 1 Yes to enable the Caller ID display at an extension This option does not apply to VM8000 InMail Voice Mail Ports By default this option...

Page 87: ...stem Guide 2 59 Caller ID with Return Call Description Refer to Make Call on page 2 159 Related Features Refer to Make Call on page 2 159 Programming Refer to Make Call on page 2 159 Operation Refer t...

Page 88: ...Issue 1 0 VM8000 2 60 Features THIS PAGE INTENTIONALLY LEFT BLANK...

Page 89: ...to the Automated Attendant Automated Attendant Transfer An extension user can transfer their trunk call to the Automated Attendant so the outside caller can use the Automated Attendant dialing options...

Page 90: ...Issue 1 0 VM8000 2 62 Features THIS PAGE INTENTIONALLY LEFT BLANK...

Page 91: ...cific schedule is not in effect the Answer Table uses its Default Mailbox to determine routing By default all trunks use Answer Table 1 Answer Table 1 has a single schedule that runs Monday through Fr...

Page 92: ...edules 47 11 03 Default Mailbox Call Routing Mailbox 1 47 08 Call Routing Mailbox Options All calls route to Call Routing Mailbox 1 Schedule 1 active M F 8 30AM 5 00PM Default Mailbox active all other...

Page 93: ...through Screened Transfer on page 2 217 UTRF Unscreened Transfer 2 Allows an Automated Attendant caller to place an Unscreened Transfer to an extension VM8000 InMail transfers the call the destination...

Page 94: ...tings Key Dial Action Table 1 Dial Action Tables 2 16 0 UTRF to 101 Unscreened Transfer to operator UND Undefined 1 UTRF to XXX Unscreened Transfer to operator UND Undefined 2 UND Undefined UND Undefi...

Page 95: ...the associated Dial Action Table has a Timeout action programmed the caller routes to that destination When the associated Dial Action Table does not have a Timeout action programmed the Instruction M...

Page 96: ...Issue 1 0 VM8000 2 68 Features THIS PAGE INTENTIONALLY LEFT BLANK...

Page 97: ...ling Mailbox was set up 4 VM8000 InMail searches the list of programmed extension names for a match of the caller entered letters 5 Voice prompts announce the first three matches and allow the caller...

Page 98: ...15 01 01 Extension Name or via the telephone The options are 0 first name followed by last name or 1 last name followed by first name By default the system expects names to be entered as first name fo...

Page 99: ...ed Min Num Letters Specify how many letters of an employee s name the caller must dial to use Directory Dialing If the caller dials less than the specified minimum number of letters VM8000 InMail cann...

Page 100: ...aling Mailbox to detect and route incoming faxes 47 15 07 Fax Detection Fax Detection Enter 1 to enable Fax Detection 0 to disable If enabled when the Directory Dialing Mailbox detects incoming fax CN...

Page 101: ...ed Department Group in 11 07 01 Department Group Pilot Numbers H Set up the Call Routing Mailbox in 47 03 using this pilot number H When 47 03 programming is complete remove the pilot number assignmen...

Page 102: ...Directory List 0 47 14 02 Directory List Number to Use Directory List The Directory Dialing Mailbox can route calls only to the members of the Directory List specified in this option The entries are...

Page 103: ...e is Please enter one or more letters of the person s name then press the pound key 47 01 04 Non Subscriber Message Length Mbox Msg Length This option sets the maximum message length 1 4095 seconds fo...

Page 104: ...Tables on page 2 29 for more By default Answer Table 1 routes to Routing Mailbox 000 which is a Call Routing Mailbox 11 Enable callers to access Directory Dialing from a Dial Action Table action Make...

Page 105: ...em Administrator options Exit 0 Plays Help message Using Directory Dialing To use Directory Dialing 1 After the Automated Attendant answers wait for the Directory Dialing Message o The Automated Atten...

Page 106: ...terprets the digit as a letter and waits about 20 seconds for additional input i e more letters or a to conclude name entry If no additional digits are dialed for 10 seconds the Directory Dialing Mess...

Page 107: ...rom the list of up to three announced matches 4 Not applicable If more than three matches for the entered name are found provides access to the next set of three matches 5 9 Not applicable Plays That...

Page 108: ...Issue 1 0 VM8000 2 80 Features THIS PAGE INTENTIONALLY LEFT BLANK...

Page 109: ...ator Only the System Administrator can record the Directory Dialing Message Programming A Directory Dialing Mailbox can be either a Routing Mailbox or a Master Mailbox The type you choose depends only...

Page 110: ...Issue 1 0 VM8000 2 82 Features THIS PAGE INTENTIONALLY LEFT BLANK...

Page 111: ...many Distribution Lists as there are available Routing Mailboxes up to 32 Each list can have up to 20 members You assign the Distribution Mailbox in system programming but you can create the Distribu...

Page 112: ...RS 77 3 Record your message Pause Pause recording Alternately dial to pause Resume Resume recording if paused Alternately dial to resume Cncl Cancel recording Alternately dial E to cancel erase a rec...

Page 113: ...on to the list Alternately dial A 2 The extension you add is inserted at the current position in the list OK Select to accept the entry and return to the List Modify Menu Alternately dial Clear Clear...

Page 114: ...rd Name Menu Alternately dial Del Del Select to erase the recorded name Alternately dial E 3 Back Back Select to exit to the Distribution List Menu Alternately dial Back Select to exit to the System A...

Page 115: ...has an excessive number of messages stored in their mailbox By deleting the unwanted messages the administrator can prevent the VM8000 InMail recording capacity from being reached which would disable...

Page 116: ...r s mailbox SA 72 Access System Administrator options Not applicable S 7 Select Subscriber Mailbox Maintenance options Subs Enter the number of the Subscriber Mailbox you want to maintain EA 32 Erase...

Page 117: ...bscriber can use their extension for normal call processing Related Features Not applicable Programming No additional programming required Operation Exiting a Mailbox To exit your mailbox Log On to Su...

Page 118: ...Issue 1 0 VM8000 2 90 Features THIS PAGE INTENTIONALLY LEFT BLANK...

Page 119: ...e to route an Automated Attendant caller to an outside telephone number Programming 1 Assign a Dial Action Table to each active Call Routing Mailbox 47 08 01 Dial Action Table Dial Action Table The Ca...

Page 120: ...oop Supervision Enter 1 to enable Trunk to Trunk Transfer for each trunk to be used for External Transfer By default this option is enabled for all trunks 5 Enable Trunk to Trunk Transfer for all VM80...

Page 121: ...sable Fax Detection the Automated Attendant does not detect and route incoming fax calls Related Features None Programming 1 Enable Fax Detection for the active Call Routing Mailbox 47 08 04 Fax Detec...

Page 122: ...Issue 1 0 VM8000 2 94 Features THIS PAGE INTENTIONALLY LEFT BLANK...

Page 123: ...Features Answer Tables Determines how the Automated Attendant answers outside calls on each trunk Automated Attendant The Automated Attendant can automatically answer the telephone system s incoming...

Page 124: ...Issue 1 0 VM8000 2 96 Features Operation Not applicable...

Page 125: ...le and announcement are available to Automated Attendant callers J Dial Action Table Defines the dialing options for the Call Routing Mailbox chosen by the active Answer Table which in turn provides t...

Page 126: ...Issue 1 0 VM8000 2 98 Features Programming Refer to Automated Attendant on page 2 45 for more on how to set up your Flexible Answering Schedules Operation Not applicable...

Page 127: ...tem Numbering Optionally change the number of digits required to reach each range of extensions By default 3 digit extension numbers are 100 199 201 299 By default 4 digit extension numbers are 3301 3...

Page 128: ...20 29 11 01 01 System Numbering In 11 01 01 Digit for the digit 2x enter 2 In 11 01 01 Type for the digit 2x enter 2 By default the digit 1 is set up as a 3 digit extension number 100 199 2 Change the...

Page 129: ...w numbering Refer to TRF Action Screened Transfer 1 TRF on page 3 71 Make key 1 digit 1 Action UTRF 2 and Data XX Make key 11 Action REC1 3 and Data XX Make key 12 Action LOGON 5 and Data IXX By defau...

Page 130: ...Issue 1 0 VM8000 2 102 Features THIS PAGE INTENTIONALLY LEFT BLANK...

Page 131: ...Routing Mailbox options if programmed Related Features Dial Action Table If enabled in the Subscriber Mailbox VM8000 InMail automatically converts any Screened Transfers TRFs to the subscriber s exten...

Page 132: ...Issue 1 0 VM8000 2 104 Features Operation Not applicable...

Page 133: ...from the VM8000 InMail voice prompts Recorded Help provides the user with a built in interactive user s guide To get recorded help the user dials 0 Related Features None Programming No additional pro...

Page 134: ...Issue 1 0 VM8000 2 106 Features THIS PAGE INTENTIONALLY LEFT BLANK...

Page 135: ...ouncement Mailbox 9 which plays the company directions Dialing 2 GOTO 2 routes to Call Routing Mailbox 2 which is set up to give the caller single digit dialing to Tech Service technicians J The Annou...

Page 136: ...l Routing Mailbox 2 for key 1 enter GOTO for the Action and 2 for the corresponding Number To have VM8000 InMail require Automated Attendant callers to enter a Call Routing or Announcement Mailbox to...

Page 137: ...r the Automated Attendant answers dial a digit typically followed by their mailbox number This method allows outside callers to log into their Subscriber Mailboxes from outside the company After loggi...

Page 138: ...xtension number or name Related Features Auto Attendant Do Not Disturb Auto Attendant Do Not Disturb sends Automated Attendant calls directly to a subscriber s mailbox Their phone does not ring for ca...

Page 139: ...ilbox number in the corresponding Number option H For example to have key 4 log directly into Subscriber Mailbox 305 for key 4 enter LOGON for the Action and 305 for the corresponding Number To have V...

Page 140: ...g o Plays a summary of your current settings o Displays the status of your active Greeting 1 3 Greeting N Recorded or Greeting N Not Rec o Shows the Auto Attendant Do Not Disturb status Auto attendant...

Page 141: ...tendant Do Not Disturb O 6 Turn Auto Attendant Do Not Disturb off or on Auto attendant Dnd On Auto attendant Dnd Off Go back to mailbox Main Menu Exit 0 Plays Help message Recording a Multiple Greetin...

Page 142: ...Issue 1 0 VM8000 2 114 Features THIS PAGE INTENTIONALLY LEFT BLANK...

Page 143: ...recorded it Group Mailboxes are helpful in both residential installations and larger business workgroups since extensions share a common voice mailbox Messages in the Group Mailbox can be listened to...

Page 144: ...p mailbox hears That mailbox does not exist They then return to the Auto mated Attendant J If the Group Mailbox redirects to an Announcement Mailbox 2 N A co worker attempting to leave a message at an...

Page 145: ...r a stand alone Ring Group 47 02 01 Mailbox Type Use this option to enable or disable the mailbox An extension mailbox is not accessible when it is disabled even though its stored messages and configu...

Page 146: ...e extension priority when a group is called By default all extensions are assigned to Department Group 1 11 07 01 Department Group Master Numbers Check to see to which Department Group the extension b...

Page 147: ...Auto Time Stamp for the Group Mailbox By default this option is disabled 47 06 05 Recording Conversation Beep Enable Yes or disable No the Conversation Recording Beep for the Group Mailbox By default...

Page 148: ...n is disabled 47 06 12 Next Call Routing Mailbox Optionally assign a Next Call Routing Mailbox 801 832 to the Group Mailbox By default this option is 801 47 06 10 System Administrator Enter 1 Yes to o...

Page 149: ...00 Issue 1 0 InMail System Guide 2 121 Operation Refer to the following features for operation of the specific Group Mailbox type Announcement Mailbox Routing Mailbox Directory Dialing Subscriber Mail...

Page 150: ...Issue 1 0 VM8000 2 122 Features THIS PAGE INTENTIONALLY LEFT BLANK...

Page 151: ...mailbox J Use many other features available to a Subscriber Mailbox For a brief overview of the features available at a Guest Mailbox review the Related Features below Then go to the individual featur...

Page 152: ...one number to let the user know they have new messages in the Guest Mailbox Message Playback Direction Set the Guest Mailbox message playback order Message Record Review this feature to learn which fe...

Page 153: ...umber Mailbox Number The mailbox number you choose should be the same as the virtual extension number e g 400 By default mailboxes 1 8 are assigned to extensions 101 108 4 Refer to Subscriber Mailbox...

Page 154: ...your active call to a coworker s mailbox 1 Press Hold 2 Press Message 3 Dial the Guest Mailbox number 4 Press Speaker to hang up o To transfer a call to a coworker s mailbox from a single line teleph...

Page 155: ...ndant answers Related Features Automated Attendant The Automated Attendant can automatically answer the telephone system s incoming calls play an Instruction Menu message and provide dialing options t...

Page 156: ...Issue 1 0 VM8000 2 128 Features THIS PAGE INTENTIONALLY LEFT BLANK...

Page 157: ...nce If you are calling from a rotary dial phone please stay on the line for assistance Related Features Answer Tables Determines how the Automated Attendant answers outside calls on each trunk Automat...

Page 158: ...Menus Instr Enter the Call Routing Mailbox number L 5 Listen to the current Instruction Menu if any Lstn Exit listen mode R 7 Record a new Instruction Menu Rec Record message Pause or restart recordin...

Page 159: ...Leaving a voice message is a handy and efficient way to communicate with coworkers that avoids post it notes message pads and unnecessary email Additional Options While Leaving a Message The following...

Page 160: ...VM8000 InMail hangs up Caller skips greeting and can immediately start recording 1 32 valid Call Routing Mailbox No 0 Caller follows 0 action in Next Call Routing Mailbox Caller hears That is an inval...

Page 161: ...hang up OR Leave message and dial Dialing may provide you with additional dialing options This depends on how the called mailbox s Next Call Routing Mailbox is set up To leave a message in an extensi...

Page 162: ...Issue 1 0 VM8000 2 134 Features THIS PAGE INTENTIONALLY LEFT BLANK...

Page 163: ...d on page 2 167 MC 62 Not applicable Make a call to the message sender See Make Call on page 2 159 TI 84 Hear the time and date the message was sent See Time and Date on page 2 237 SA 72 Save the mess...

Page 164: ...y while Listening to a Message While listening to a message your telephone display shows you important information about the message This includes J The caller s telephone number if available J The se...

Page 165: ...x user dials B while recording or listening to their messages This interval also sets how far VM8000 InMail jumps ahead 1 60 seconds when a user dials G while listening to messages By default this int...

Page 166: ...Issue 1 0 VM8000 2 138 Features THIS PAGE INTENTIONALLY LEFT BLANK...

Page 167: ...rammable key as a Voice Mail Record Key code 78 By default no Voice Mail Record Keys are assigned Optionally assign a Live Record One Touch key H To assign the key Speaker Dial 751 Press key Dial 78 S...

Page 168: ...tion is 1 4095 seconds Since the Live Record time cannot exceed 4095 seconds any setting in this option larger than 409 has no effect on the length of recorded conversations By default this option is...

Page 169: ...st Mailbox users as well as subscribers attempting to log into their Subscriber Mailbox from a coworker s phone Remote Log On A Subscriber Mailbox user can call into the Automated Attendant and log on...

Page 170: ...thorized access to their mailbox particularly with Remote Log On the user should enable their own unique Security Code Subscriber Mailbox A subscriber can log into their mailbox by pressing a key on t...

Page 171: ...esponding Number option H For example to allow callers to dial 1 plus any Subscriber Mailbox number to log on for key 1 enter LOGON for the Action and IXXX for the corresponding Number H To enter an I...

Page 172: ...Issue 1 0 VM8000 2 144 Features THIS PAGE INTENTIONALLY LEFT BLANK...

Page 173: ...he subscriber After recording the Mailbox Announcement Message the System Administrator can choose how long they want the announcement to last The choices are a specific number of days or indefinite O...

Page 174: ...recording mode Alternately dial If you don t set the Days in step c below the message is automatically set to active i e indefinite c Days Enter the number of days the Mailbox Announcement Message wil...

Page 175: ...Recording a Mailbox Announcement Message Continued Listening to a Mailbox Announcement Message To listen to a Mailbox Announcement Message 1 Log onto Subscriber Mailbox 2 Enter your Security Code if e...

Page 176: ...Issue 1 0 VM8000 2 148 Features THIS PAGE INTENTIONALLY LEFT BLANK...

Page 177: ...tension xxx prompt The recorded name can be up to 10 seconds Related Features Subscriber Mailbox A subscriber can record a name for their mailbox or have the System Administrator record one for them S...

Page 178: ...tures Pause or restart recording Resume Pause E 3 Erase recording Cncl Exit recording mode Done E 3 Erase the currently recorded name Erase Go back to the Mailbox Main Menu Exit 0 Plays Help message R...

Page 179: ...umber of the Subscriber Mailbox you want to maintain EN 36 Erase the mailbox name Name N 6 Record a new mailbox name Not applicable L 5 Listen to currently recorded name if any Lstn Exit listen mode R...

Page 180: ...Issue 1 0 VM8000 2 152 Features THIS PAGE INTENTIONALLY LEFT BLANK...

Page 181: ...ailbox Related Features Auto Time Stamp VM8000 InMail can optionally announce the time and date the message was left Mailbox Security Code Delete The System Administrator can delete the security code...

Page 182: ...Issue 1 0 VM8000 2 154 Features Operation Accessing the Mailbox Options Menu Log On to Subscriber Mailbox OP 67 Access the Mailbox Options Menu Not applicable 0 Plays Help message...

Page 183: ...mailbox security code speeds up mailbox log on Without a security code the subscriber just presses their Message key to immediately log on to their mailbox Related Features Mailbox Options Menu Mailbo...

Page 184: ...tor s Mailbox SA 72 Access System Administrator options Not applicable S 7 Select Subscriber Mailbox Maintenance options Subs Enter the number of the Subscriber Mailbox you want to maintain S 7 Erase...

Page 185: ...reeting See Greeting on page 2 109 RN 76 Not applicable Record a mailbox name See Mailbox Name on page 2 149 1N 16 Not applicable Select the New Message List See Message Listen Mode on page 2 171 1S 1...

Page 186: ...Programming No additional programming required Operation Accessing the Mailbox Main Menu Log On to Subscriber Mailbox You automatically go to the mailbox Main Menu 0 Plays Help message which summariz...

Page 187: ...ection ARS to properly process the digits dialed during a Make Call callout For example it may be necessary to add a leading 1 for all long distance calls or strip the leading 1 and area code from all...

Page 188: ...lt all trunks are in group 1 14 06 01 Trunk Group Routing Set up Trunk Group Routing There are 8 routing tables with 4 routes in each table By default the first route in routing table 1 is trunk group...

Page 189: ...MC 62 Dial this code while listening to the message you want to return Not applicable o Make Call automatically places a return call to the co worker that left you the message o If your system has Ca...

Page 190: ...Issue 1 0 VM8000 2 162 Features THIS PAGE INTENTIONALLY LEFT BLANK...

Page 191: ...new Voice Mail message in their mailbox for example they see the following display Enhanced Message Key Operation When a keyset has 15 02 26 Multiline Telephone Basic Setup Message Key Operation Mode...

Page 192: ...played Related Features Not applicable Programming 1 Optionally assign an extension s MSG key as a Message key 15 01 26 Message Key Operation Mode Enter 0 to optionally assign the Message key as a Mes...

Page 193: ...tor to perform these routine mailbox maintenance functions Related Features Erasing All Messages The System Administrator can delete all messages in a Subscriber Mailbox Subscriber Mailbox A subscribe...

Page 194: ...Issue 1 0 VM8000 2 166 Features THIS PAGE INTENTIONALLY LEFT BLANK...

Page 195: ...which they need help If needed they can send the message to up to 10 other mailboxes They can also optionally record a comment before the forwarded message Typically the comment would describe the rea...

Page 196: ...want to forward the message Start recording Cont Record a comment that will precede the forwarded message OR Dial to forward without a comment While recording a comment for your forwarded message Pau...

Page 197: ...other hand if you hear that VM8000 InMail is cutting off caller s messages prematurely increase the Message Length for more time Related Features Not applicable Programming 1 Set the maximum length o...

Page 198: ...maximum length 1 4095 seconds of recorded messages for H Automated Attendant callers leaving a message or Quick Message in a Subscriber Mailbox H Outside callers transferred by an extension user to a...

Page 199: ...an log on to their mailbox and dial 1N to select the new message list When they press L they then cycle through just their new message Initially a Subscriber Mailbox uses the All Message List If they...

Page 200: ...Issue 1 0 VM8000 2 172 Features THIS PAGE INTENTIONALLY LEFT BLANK...

Page 201: ...telephone or pager service phone number To protect your mailbox from unauthorized access be sure to record a security code for your mailbox before enabling Message Notification How Message Notificati...

Page 202: ...Mail waits up to 30 seconds for ringback reorder busy or voice activity from the called number If nothing is detected the callout is considered unanswered 3 After the pager service answers VM8000 InMa...

Page 203: ...ager callouts The default setting for this option is 5 attempts 3 Be sure Message Waiting lamp for Subscriber Mailboxes is on 47 02 08 Message Waiting Lamp Update MW Lamp Enter 1 Yes to enable Message...

Page 204: ...y an answering machine which insufficient outgoing message volume The default for this option is 30 minutes 2 Set how VM8000 InMail determines when a non pager callout rings without being answered 47...

Page 205: ...e able to help you determine the best value for this option By default this option is nine seconds 2 Set up the system wide options that apply to digital pager callouts 47 01 09 Wait Between Digital P...

Page 206: ...or Pager Numbers Notify On 8am 5pm Pager 12039265400 O 6 Turn Message Notification on or off On Off C 2 Change your Message Notification setup Chnge When you see Notification Begin Enter the hour you...

Page 207: ...r the Message Notification callout number 16 digits max o Enter the number exactly as you want the system to dial it including a leading 1 for toll calls if required o If the number you enter is 4 dig...

Page 208: ...l 1 to accept the Message Notification OR hang up to have the Message Notification call back later 3 When you dial 1 you automatically log on to the subscriber mailbox that left you the Message Notifi...

Page 209: ...g order The newest last in messages are at the top of the message list and the oldest messages are at the bottom of the list If the subscriber wants to be reminded of their oldest messages first enabl...

Page 210: ...Issue 1 0 VM8000 2 182 Features THIS PAGE INTENTIONALLY LEFT BLANK...

Page 211: ...Message Record Description See Record and Send a Message on page 2 207 Related Features See Record and Send a Message on page 2 207 Programming See Record and Send a Message on page 2 207 Operation S...

Page 212: ...Issue 1 0 VM8000 2 184 Features THIS PAGE INTENTIONALLY LEFT BLANK...

Page 213: ...es the reply as a new message Related Features Make Call Message Reply does not apply to outside calls If the telephone system provides Caller ID information to VM8000 InMail a subscriber can use Make...

Page 214: ...g Resume Pause E 3 Erase recording Cncl End the recording Done Back up and re enter the mailbox number MBOX Exit Exit without recording and go back to the Message Listen menu Exit and go back to the m...

Page 215: ...InMail can store up to 99 messages in System Admin mailbox 101 and 20 messages in all other Subscriber Mailboxes Related Features Erasing All Messages The System Administrator can delete all messages...

Page 216: ...Issue 1 0 VM8000 2 188 Features THIS PAGE INTENTIONALLY LEFT BLANK...

Page 217: ...ssages The subscriber does not have to call their mailbox and listen to the voice prompts to find out when they have new messages Related Features None Programming 1 Turn Message Waiting lamp for Subs...

Page 218: ...Issue 1 0 VM8000 2 190 Features THIS PAGE INTENTIONALLY LEFT BLANK...

Page 219: ...les the call J For each assigned Call Routing Mailbox set up the dialing options Dial Action Table and record an Instruction Menu If multiple companies or departments share an VM8000 InMail messaging...

Page 220: ...ble Assign an Answer Table 1 8 to each trunk that the Automated Attendant should answer By default all trunks are assigned to Answer Table 1 2 See the following features for more Answer Tables on page...

Page 221: ...le their call For example if an Automated Attendant caller dials a subscriber s extension and hears the greeting Next Call Routing Mailbox if programmed allows them to dial other options instead of ha...

Page 222: ...Call Routing Mailbox Caller hears That is an invalid entry and the greeting repeats 1 9 Caller hears That is an invalid entry and the greeting repeats Caller routes to the Next Call Routing Mailbox a...

Page 223: ...ting Mailbox 1 Additionally the subscriber should enable a Security Code for their mailbox to prevent unauthorized logons Announcement Mailbox Options The following charts show how an Announcement Mai...

Page 224: ...Mail hangs up o If the caller dials a digit during the announcement they route to the Next Call Routing Mailbox Undefined x x number of repeats 0 None 1 Goodbye 2 Silent o If caller doesn t dial they...

Page 225: ...te to the Next Call Routing Mailbox o If the caller dials a digit during the announcement they route to the Next Call Routing Mailbox 0 None 1 Goodbye 2 Silent o If the caller doesn t dial after the a...

Page 226: ...gits not just 0 once in the Next Call Routing Mailbox 47 02 13 Dialing Option Dialing Option Enter 1 to enable additional dialing options By default this option is disabled 0 1 32 valid Call Routing M...

Page 227: ...default this option is 0 Undefined 2 Enter the number of times the Announcement Mailbox message should repeat before routing to the Next Call Routing Mailbox 47 09 02 Repeat Count Repeat Count Specif...

Page 228: ...Issue 1 0 VM8000 2 200 Features THIS PAGE INTENTIONALLY LEFT BLANK...

Page 229: ...program customize VM8000 InMail using the PCPro and WebPro programming applications You can also do limited programming from the System Administrator s mailbox Check with NTAC for availability of upd...

Page 230: ...inistrator can do limited VM8000 InMail programming such as recording Automated Attendant announcements recording mailbox names and deleting messages from mailboxes Programming See Description at the...

Page 231: ...Start recording at the tone When you are done press the key or hang up J Quick Message without Greeting REC2 The caller bypasses the mailbox greeting hearing Recording and a beep instead and can leave...

Page 232: ...ion Tables REC2 Action Quick Message Without Greeting 4 REC2 To have the caller leave a Quick Message at a specific extension the corresponding Number option should be the extension number To have the...

Page 233: ...a Quick Message after the Automated Attendant answers 1 Dial 2 Dial the Subscriber Mailbox number 3 Leave message and hang up OR Leave message and dial o Dialing may provide you with additional dialin...

Page 234: ...Issue 1 0 VM8000 2 206 Features THIS PAGE INTENTIONALLY LEFT BLANK...

Page 235: ...message slips memos or email Recording Options While recording a message a Subscriber Mailbox user has many recording options from which to choose The following table shows these options Related Featu...

Page 236: ...the mailbox to receive the message Start recording Contd Options available while recording Pause or restart recording Resume Pause E 3 Erase recording Cncl End the recording Done Back up and re enter...

Page 237: ...ng the PCPro and WebPro programming applications You can also do limited remote programming from the System Administrator s mailbox Check with NTAC for availability of updated versions of these progra...

Page 238: ...Issue 1 0 VM8000 2 210 Features THIS PAGE INTENTIONALLY LEFT BLANK...

Page 239: ...ll Routing Mailbox to each call When a specific schedule is not in effect the Answer Table uses its Default Mailbox to determine routing By default all trunks use Answer Table 1 Answer Table 1 has a s...

Page 240: ...dules 47 11 03 Default Mailbox Call Routing Mailbox 1 47 08 Call Routing Mailbox Options All calls route to Call Routing Mailbox 1 Schedule 1 active M F 8 30AM 5 00PM Default Mailbox active all other...

Page 241: ...rd the Instruction Menu for a Call Routing Mailbox See Operation below Programming 1 Set up the Call Routing Mailbox 47 07 02 Routing Mailbox Type Mailbox Type Enter 1 to assign the mailbox as a Call...

Page 242: ...eded or is not programmed the following actions occur H When a Timeout action is programmed the call routes to that destination H When a Timeout action is not programmed the Instruction Menu repeats 3...

Page 243: ...Menus Instr Enter the Call Routing Mailbox number 001 008 L 5 Listen to the current Instruction Menu if any Lstn Exit listen mode R 7 Record a new Instruction Menu Rec Record message Pause or restart...

Page 244: ...Issue 1 0 VM8000 2 216 Features THIS PAGE INTENTIONALLY LEFT BLANK...

Page 245: ...he Automated Attendant does not extend the call and provides the caller with additional options Screened vs Unscreened Transfer Both Screened and Unscreened Transfer allow Automated Attendant callers...

Page 246: ...2 for other options With Active Greeting Not Recorded 1 Places a screened Intercom call to exten sion If answered transfers call 2 If unanswered1 o With no Next Call Routing Mailbox VM8000 InMail prom...

Page 247: ...tion Table Defines the dialing options for the Call Routing Mailbox chosen by the active Answer Table Forced Unscreened Transfer The Subscriber Mailbox can optionally convert Automated Attendant Scree...

Page 248: ...tomated Attendant callers can place Unscreened Transfers to extensions 101 199 2 Set how long a Screened Transfer rings an unanswered extension before recalling to the Automated Attendant 47 08 02 Scr...

Page 249: ...ed access A Security Code must have 4 digits using 0 9 If a subscriber wants to keep their mailbox private they can enter a Security Code No one else can use the subscriber s mailbox unless they know...

Page 250: ...Mailbox Options menu without changing your Security Code Optionally erase your Security Code and go back to the Mailbox Options Menu Erase Exit to the Mailbox Options Menu without making any changes t...

Page 251: ...can go through Screened Transfer on page 2 217 UTRF Unscreened Transfer 2 Allows an Automated Attendant caller to place an Unscreened Transfer to an extension VM8000 InMail transfers the call the dest...

Page 252: ...e active Instruction Menu should describe the Single Digit Dialing options Also refer to Dial Action Table Key Action Summary on page 2 223 Programming Refer to Dial Action Table Key Action Summary on...

Page 253: ...es assigned to stations extensions All Personal Mailboxes are Subscriber Mailboxes For more on the options available to Station Mailboxes see Subscriber Mailbox on page 2 227 Related Features Group Sh...

Page 254: ...Issue 1 0 VM8000 2 226 Features THIS PAGE INTENTIONALLY LEFT BLANK...

Page 255: ...extensions do not have Subscriber Mailboxes automatically assigned Refer to Programming on page 2 229 Related Features Automated Attendant The Automated Attendant can route callers to a Subscriber Mai...

Page 256: ...irection Set the subscriber Mailbox message playback order Message Record Review this feature to learn which features are available to a subscriber while recording and sending a message Message Storag...

Page 257: ...he Subscriber Mailbox 47 01 03 Subscriber Message Length Subs Msg Length Set the maximum length 1 4095 seconds of recorded messages for H Subscriber Mailbox users dialing RS to record and send a messa...

Page 258: ...Issue 1 0 VM8000 2 230 Features Operation Not applicable...

Page 259: ...tion 1st Sub Menu 2nd Sub Menu Description For more see SA 72 N A Access the System Administration Options I 4 Instr Record listen to or delete an Instruction Menu Instruction Menu on page 2 129 A 2 A...

Page 260: ...r extensions Operation Refer to the individual features referenced in the System Administrator Options on page 2 231 L 5 Dlist Create delete and edit Message Distribution Lists Distribution List on pa...

Page 261: ...can be a System Administrator System Administrator The System Administrator has unique system administration functions such as recording Welcome Messages and Instruction Menus and deleting messages i...

Page 262: ...Issue 1 0 VM8000 2 234 Features THIS PAGE INTENTIONALLY LEFT BLANK...

Page 263: ...as well as VM8000 InMail recorded messages Programming To initialize Cold Start the telephone system 1 Make sure the system not VM8000 InMail CompactFlash card is not installed The system does not boo...

Page 264: ...r Mailbox Security Code refer to System Administrator on page 2 231 The recorded messages include Q Instruction Menus Q Announcement Mailbox messages Q Messages left in a Subscriber Mailbox Q Subscrib...

Page 265: ...power should fail or the system resets In addition a Subscriber Mailbox user can hear the time and date when they call their mailbox Related Features Auto Time Stamp After a user listens to a message...

Page 266: ...atures Operation Hearing the Current Time and Date Log On to Subscriber Mailbox TI 84 Access the Time and Date option o VM8000 InMail plays the time and date and then returns you to the mailbox Main M...

Page 267: ...was sent as well as the caller s number Related Features Auto Time Stamp After a user listens to a message VM8000 InMail can optionally announce the time and date the message was left Caller ID With...

Page 268: ...Time and Date a Message was Left Log On to Subscriber Mailbox L 5 Access the Message Listen mode Lstn TI 84 Hear the time and date the message was sent o Turn to Listening to Messages on page 2 135 fo...

Page 269: ...n on unnecessary telephone system call processing Transfer to a Mailbox is frequently used by attendants and receptionists as well as other coworkers Related Features Auto Attendant Do Not Disturb Whe...

Page 270: ...ithout first ringing their phone press Message before dialing their mailbox number This is the only procedure you can use to transfer to a Guest Mailbox o To transfer a call to a coworker mailbox from...

Page 271: ...ou should normally leave it undefined By default keys 2 4 5 6 7 and 8 have Undefined Routing Related Features Dial Action Table Undefined Routing is a Dial Action Table Action Instruction Menu The act...

Page 272: ...Issue 1 0 VM8000 2 244 Features THIS PAGE INTENTIONALLY LEFT BLANK...

Page 273: ...nsfer allow Automated Attendant callers to directly dial system extensions The following summarizes the differences between these two types of Automated Attendant transfer J With Unscreened Transfer c...

Page 274: ...call just like a phone system transfer o If unanswered1 in a default phone system plays name if recorded or extension number VM8000 InMail then prompts caller to leave a message 2 Transfers call to ex...

Page 275: ...sfer as the call is ringing Dial Action Table Defines the dialing options for the Call Routing Mailbox chosen by the active Answer Table You cannot program a Call Routing Mailbox as an Unscreened Tran...

Page 276: ...ing Number To have Unscreened Transfer call a specific extension the corresponding Number option should be that extension s number The caller then dials that single digit to reach the extension H For...

Page 277: ...VM8000 InMail if unanswered The overflow destination is the Group Mailbox assigned to the Department Group The Group Mailbox can be a H Call Routing Mailbox This gives the Department Group caller add...

Page 278: ...Group Overflow Screened Transfer A Screened Transfer from the VM8000 InMail Automated Attendant to a Department Group master number can overflow to the group Mailbox Unscreened Transfer An Unscreened...

Page 279: ...Group Overflow 1 Set up the Incoming Ring Group trunks 22 02 01 Incoming Call Trunk Setup Assign Service Type 0 Normal to each Incoming Ring Group trunk Make a separate entry for each Night Service mo...

Page 280: ...reened Transfer TRF Action to the Department Group master number 47 13 01 Dial Action Tables TRF Action Screened Transfer 1 TRF The corresponding Number option should be the Department Group master nu...

Page 281: ...3 37 47 06 08 Forced Unscreened Transfer Forced UTRF on page 3 37 47 06 09 Auto Time Stamp on page 3 38 47 06 10 System Administrator System Admin on page 3 38 47 06 11 Dialing Option on page 3 38 47...

Page 282: ...e the same as the Department Group master number By default no Group Mailbox numbers are assigned 47 03 03 Group Mailbox Type Mailbox Type Assign the Group Mailbox category 2 Call Routing 1 Subscriber...

Page 283: ...mbers Assign master pilot numbers to Department Groups 2 Set up a DIL for the Department Group 22 02 01 Incoming Call Trunk Setup Assign Service Type 4 to each trunk you want to be a DIL Make a separa...

Page 284: ...n page 3 42 47 08 Routing Mailbox Call Routing Options on page 3 45 47 09 Routing Mailbox Announcement Options on page 3 48 If you entered 1 Subscriber for 47 03 03 Group Mailbox Type 47 06 01 Number...

Page 285: ...keyset any time while listening to a message greeting or prerecorded voice prompt Volume Controls let the user interactively adjust the loudness of the VM8000 InMail messages and prompts to a comfort...

Page 286: ...Issue 1 0 VM8000 2 258 Features THIS PAGE INTENTIONALLY LEFT BLANK...

Page 287: ...e a feature refer to information in the Features chapter Section 3 Feature Descriptions on page 2 11 The Feature Descriptions tells you what options you have to change to get the feature operation you...

Page 288: ...to the In Mail Do not use Department Group 1 3 Be sure to set up the Department Group in order For example the first extension should be order 1 the second order 2 etc Assign master number to VM8000...

Page 289: ...gramming Function Keys Voice Mail keys are code 77 Normally the additional data is the number of the extension you are programming You can optionally set up an extension Message key for Voice Mail acc...

Page 290: ...to their mailbox Wait on the line to be automatically routed to the operator Programming 1 Set up trunks as DILs 22 02 01 Incoming Call Trunk Setup Assign Service Type 4 to each trunk you want to be a...

Page 291: ...Setup options refer to the SV8100 Programming Manual Options 15 01 01 Extension Name Enter the name for each extension using up to 12 characters A Z upper and lower case letters Do not use non alpha c...

Page 292: ..._ 2 Enter characters A C a c 2 3 Enter characters D F d f 3 4 Enter characters G I g i 4 5 Enter characters J L j l 5 6 Enter characters M O m o 6 7 Enter characters P S p s 7 8 Enter characters T V t...

Page 293: ...oming Line 0 Disable 1 Enable 0 Press this To do this Editing Transfer Enter accept data you entered and advance to the next prompt or advance to the next prompt without changing your entry 1 1 Scroll...

Page 294: ...ACD and In Mail in order for this feature to work J Call Routing Mailboxes used for Delay Announcements cannot be used for other features J Call Routing boxes used for dial options cannot be used for...

Page 295: ...ons 0 No Message Played 1 255 Default 0 41 19 04 Mailbox Number for 2nd Announcement Message Assign Voice Mail ACD Announcement Mailboxes as the message source for the 2nd Announcement Message Options...

Page 296: ...ter 2nd Announcement Assign how long the system should wait after the end of the ACD delay message before disconnecting Options 0 64800 Default 0 41 19 08 Delayed Message Interval Time Set the timer f...

Page 297: ...VM8000 Issue 1 0 InMail System Guide 3 11 Figure 3 1 ACD Delay Announcement Flowchart...

Page 298: ...system ability to process the Voice Mail Park and Page commands You should normally enable this option 0 Off 1 On 1 05 Message Wait Enable disable the system ability to process the Voice Mail Message...

Page 299: ...InMail System Guide 3 13 Conditions None Feature Cross Reference J Voice Mail Integration Analog 17 Reply Mailbox Number 0 No 1 Yes 1 18 Trunk Number Mapping 2 3 2 Input Data Continued Item No Item In...

Page 300: ...a Voice Mail port either by pressing Message the voice mail key or by dialing the master number You should always end the name with the characters The system substitutes the port number for the last...

Page 301: ...elow refer to this chart Names can be up to 12 digits long Use this keypad digit When you want to 1 Enter characters 1 _ 2 Enter characters A C a c 2 3 Enter characters D F d f 3 4 Enter characters G...

Page 302: ...x Msg Length Use this option to set the maximum length of recorded messages for H Automated Attendant callers leaving a message or Quick Message in a Subscriber Mailbox H Outside callers transferred b...

Page 303: ...n callout number for a digital pager This is the portion of the callout number that is appended to the pager service telephone number Normally this option is X M where H X is the number of the extensi...

Page 304: ...n 47 01 07 Digital Pager Callback Number The system assumes that the notification number completes dialing approximately 4 seconds after trunk seizure This means that by default the Digital Pager Call...

Page 305: ...A Intvl Use this option to set how long VM8000 InMail will wait 1 255 minutes after it dials an unanswered non pager callout destination before retrying the callout number There are three types of una...

Page 306: ...173 for more Options 1 99 attempts Default 5 attempts 47 01 15 Send Pager Callout Until Acknowledged Retry Until Ack When this option is enabled 1 VM8000 InMail will continue to retry a digital pager...

Page 307: ...following format If you enter 1 last first the system assumes that all names are entered in the following format See Directory Dialing on page 2 69 for more Options 0 First Last 1 Last First Default...

Page 308: ...5 15 12 Notify RNA Intvl 1 255 30 13 Notify RNA Rings 1 99 5 14 Notify Call Attmpt 1 99 5 15 Retry Until Ack 1 Yes enabled 0 No disabled 0 16 Name Format 0 First Last 1 Last First 0 Press this To do t...

Page 309: ...n page 2 225 Options 47 02 01 Mailbox Type Use this option to enable or disable the mailbox An extension mailbox is not accessible when it is disabled even though stored messages and configuration are...

Page 310: ...e storage space enter 0 for all unused mailboxes Default 99 messages for mailbox 1 20 messages for all other mailboxes 47 02 04 Message Playback Use this option to set the Subscriber Mailbox message p...

Page 311: ...ou have reached the recording limit if the recorded message is too long The SV8100 telephone system software provides an additional Conversation Record beep This beep repeats according to the setting...

Page 312: ...le Automated Attendant Forced Unscreened Transfer for the Subscriber Mailbox If enabled each Screened Transfer TRF to the extension is converted to an Unscreened Transfer UTRF If disabled Screened Tra...

Page 313: ...See Next Call Routing Mailbox on page 2 193 Options 1 Yes enabled 0 No disabled Default 0 No disabled 47 02 14 Next Call Routing Mailbox Next CR Mbox Use this option to assign a Next Call Routing Mai...

Page 314: ...option are 1 8 lists 1 8 0 belongs to no lists or belongs to all lists See Directory Dialing on page 2 69 Options 1 8 Directory List 1 8 Belongs to all lists 0 Belongs to no lists Default 0 Belongs to...

Page 315: ...15 Mandarin Chinese 16 Korean Default 01 US English 47 02 19 Telephone User Interface Type Use this option to set if caller hear options in Numeric press 1 for yes or Mnemonic press L to listen to me...

Page 316: ...Yes enabled 0 No disabled 0 LK1 No LK2 Yes 10 Forced UTRF 1 Yes enabled 0 No disabled 0 LK1 No LK2 Yes 11 Auto Time Stamp 1 Yes enabled 0 No disabled 0 LK1 No LK2 Yes 12 System Admin 1 Yes enabled 0 N...

Page 317: ...elects a new mailbox number Answer Backs up to the previous level e g from Option to Series or from Series to Program Scroll consecutively backwards or forwards through selected Option or Series 47 02...

Page 318: ...Group Master pilot number associated with the Group Mailbox you are programming When using a Group Mailbox as an additional resource for example as an extra Directory Dialing Mailbox you can do the f...

Page 319: ...the Group Mailbox is an Announcement Mailbox 2 go to 47 03 Group Mailbox Options on page 3 32 to set up the Group Mailbox options H If the Group Mailbox is a Subscriber Mailbox 3 go to 47 03 Group Ma...

Page 320: ...or advance to the next prompt without changing your entry 1 1 Scroll backwards 1 or forwards 1 through the list of available entries When editing an entry moves the cursor left or right Conf When edi...

Page 321: ...for more See Message Storage Limit on page 2 187 for more See Voice Mail Overflow on page 2 249 for more Options 0 99 messages To conserve storage space enter 0 for all unused mailboxes Default 20 47...

Page 322: ...ion Beep Rec Conv Beep Use this option to enable or disable the Conversation Record beep If enabled all parties on a call hear the voice prompt Recording followed by a single beep when the extension u...

Page 323: ...o Attendant Do Not Disturb an Automated Attendant caller routes directly to the mailbox hears the greeting and is asked to leave a message A subscriber can also enable Auto Attendant Do Not Disturb wh...

Page 324: ...he Subscriber Mailbox as a System Administrator This allows the subscriber to use the SA options after logging onto their mailbox See Routing Mailbox for more See System Administrator for more See Voi...

Page 325: ...ox on page 2 89 N Leaving a Message on page 2 131 N 47 07 VM8000 InMail Routing Mailbox Options on page 3 42 N Next Call Routing Mailbox on page 2 193 N Voice Mail Overflow on page 2 249 Options Call...

Page 326: ...ch 13 Brazilian Portuguese 14 Japanese 15 Mandarin Chinese 16 Korean Default 01 US English 47 06 17 Telephone User Interface Type Use this option to set if caller hear options in Numeric press 1 for y...

Page 327: ...enabled 0 No disabled 0 LK1 No LK2 Yes 11 Dialing Option 1 Yes enabled 0 No disabled 0 LK1 No LK2 Yes 12 Next CR Mbox 1 32 Hold No entry 1 13 Directory List 1 8 Lists 1 8 0 No list All lists 0 Press...

Page 328: ...ailboxes can be either Announcement or Call Routing Mailboxes Refer to the following J Announcement Mailbox J Routing Mailbox Options 47 07 02 Routing Mailbox Type Mailbox Type Use this option to set...

Page 329: ...d the prompt sets downloaded from the support web page Options 01 US English 02 UK English 03 Australian English 04 French Canadian 05 Dutch 06 Mexican Spanish 07 Latin America Spanish 08 Italian 09 G...

Page 330: ...ext prompt or advance to the next prompt without changing your entry 1 1 Scroll backwards 1 or forwards 1 through the list of available entries When editing an entry moves the cursor left or right Con...

Page 331: ...option to set how long a Screened Transfer TRF from the Automated Attendant rings an unanswered extension before recalling This option has a similar function as Customize Mailbox Options Call Routing...

Page 332: ...Dial Action Table Default 5 seconds 47 08 04 Fax Detection Use this option to enable or disable Fax Detection for the Call Routing Mailbox In enabled the VM8000 InMail Automated Attendant when using...

Page 333: ...vance to the next prompt or advance to the next prompt without changing your entry 1 1 Scroll backwards 1 or forwards 1 through the list of available entries When editing an entry moves the cursor lef...

Page 334: ...N Routed Announcement Mailbox Routing on page 2 19 N Announcement Mailbox on page 2 17 and Next Call Routing Mailbox on page 2 193 Options Call Routing Mailbox Number up to 2 digits No entry 0 Entered...

Page 335: ...Call Routing Mailbox on page 2 193 Options 0 None This setting enables the option of sending the caller to another Call Routing or Announcement box The destination Call Routing box is set in 47 05 01...

Page 336: ...ithout changing your entry 1 1 Scroll backwards 1 or forwards 1 through the list of available entries When editing an entry moves the cursor left or right Conf When editing an entry delete the charact...

Page 337: ...ion 7 Set Up Automated Attendant to Answer Outside Calls Options Answer Use 47 10 VM8000 InMail Trunk Options Table 1 8 Default 1 Answer Use 47 10 VM8000 InMail Trunk Options Table 1 47 10 02 Record P...

Page 338: ...sh 11 Norwegian 12 Parisian French 13 Brazilian Portuguese 14 Japanese 15 Mandarin Chinese 16 Korean Default 01 US English 47 10 04 Telephone User Interface Type Use this option to set if caller hear...

Page 339: ...l backwards 1 or forwards 1 through the list of available entries When editing an entry moves the cursor left or right Conf When editing an entry delete the character to the left of the cursor Hold Wh...

Page 340: ...ory of the mailbox to which Automated Attendant calls should route when you enable Answer Schedule Override VM8000 InMail mailbox categories are Subscriber Mailbox Group Mailbox and Routing Mailbox VM...

Page 341: ...lbox VM8000 InMail uses the Default Mailbox whenever an Answer Schedule is not in effect VM8000 InMail handles the routing according to the type of mailbox Subscriber Call Routing or Announcement with...

Page 342: ...default this occurs at all times other than Monday through Friday from 8 30 AM to 5 00 PM See Answer Tables on page 2 29 Options Digits 3 maximum using 0 9 Do not enter leading zeros For example for R...

Page 343: ...Answer Table 1 8 0 Undefined Press this To do this Editing Transfer Enter accept data you entered and advance to the next prompt or advance to the next prompt without changing your entry 1 1 Scroll b...

Page 344: ...Answer Tables on page 2 29 for more The schedule can be one of the following types 1 Day of the Week A Type 1 Answer Schedule runs on a specific day of the week For this type of schedule select N The...

Page 345: ...Routing Mailbox VM8000 InMail handles the routing according to the exact type of Subscriber Group or Routing Mailbox specified H If the Answering Mailbox is a Subscriber Mailbox the outside caller he...

Page 346: ...er Tables on page 2 29 Options Digits 3 maximum using 0 9 Default Answer Table 1 Schedule 1 1 All other Answer Schedules No entry 47 12 03 Day of the Week Entryxx Day For Day of the Week Type 1 Answer...

Page 347: ...ge of Days Example on page 3 66 See Answer Tables on page 2 29 Options 1 Sunday 2 Monday 3 Tuesday 4 Wednesday 5 Thursday 6 Friday 7 Saturday Default Answer Table 1 Schedule 1 6 Friday All other Answe...

Page 348: ...ck For example 0130 1 30AM 1700 5 00PM Default Answer Table 1 Schedule 1 08 30 8 30AM All other schedules are undefined 47 12 08 Schedule End Time Entryxx End Time Use this option to specify the time...

Page 349: ...y 05 Entryxx End Day 1 Sunday 2 Monday 3 Tuesday 4 Wednesday 5 Thursday 6 Friday 7 Saturday Answer Table 1 Schedule 1 6 Friday All other schedules 1 Sunday LK1 Sunday LK2 Monday LK3 Tuesday LK4 Wednes...

Page 350: ...te Scroll consecutively backwards or forwards through selected Option or Series 47 12 VM8000 InMail Answer Schedules Continued Entry Range Default Setting Type 1 Day of Week Example Answer Table 1 Ans...

Page 351: ...0 5 00PM Answer Schedule 3 Answer Schedule 3 is a Day of Week schedule that runs Tuesday from9 00AM to 10 00AM 47 12 01 Entry01 Schedule Type 1 47 12 02 Entry01 MB Ctg 3 47 12 03 Entry01 MB num 4 47 1...

Page 352: ...s schedule that starts schedule that runs Sunday through Wednesday from 8 30AM to 5 00PM 47 12 01 Entry01 Schedule Type 2 47 12 02 Entry01 MB Ctg 3 47 12 03 Entry01 MB Num 1 47 12 04 Entry01 Day 1 Ent...

Page 353: ...at starts schedule that runs every day from 8 30AM to 5 00PM 47 12 01 Entry01 Schedule Type 2 47 12 02 Entry01 MB Ctg 3 47 12 03 Entry01 MB Num 1 47 12 04 Entry01 Day 1 Entry does not matter 47 12 05...

Page 354: ...ptions than an Automated Attendant caller can dial A Dial Action Table is associated with a Call Routing Mailbox which is in turn associated with an Answer Table When an Answer Table is active its ass...

Page 355: ...ing Mailbox 1 47 08 Call Routing Mailbox Options All calls route to Call Routing Mailbox 1 Schedule 1 active M F 8 30AM 5 00PM Default Mailbox active all other times From a System Administrator mailbo...

Page 356: ...ned UND Undefined 3 UTRF to XXXX Unscreened Transfer to user dialed extension UND Undefined 4 UND Undefined UND Undefined 5 UND Undefined UND Undefined 6 UND Undefined UND Undefined 7 UND Undefined UN...

Page 357: ...tions Number Option Normally the corresponding Number option should be XXX Note that the key you choose for this action is the first digit of the called extension number For example to allow callers t...

Page 358: ...gle digit to reach the extension For example to have callers dial 8 to reach extension 303 for key 8 enter UTRF for the Action and 303 for the corresponding Number Additional Information Refer to the...

Page 359: ...is logged directly on to a Subscriber Mailbox or is prompted to enter a Subscriber Mailbox of their own choosing You cannot use the LOGON option with Call Routing and Announcement Mailboxes Number Opt...

Page 360: ...nt Mailbox that provides the dialing options and instructions for Sales Number Option To have Automated Attendant callers dial a single digit to go to a Call Routing or Announcement Mailbox enter the...

Page 361: ...n to route to extension 305 for digit 3 enter TRF for the Action and 305 for the corresponding Number See Dial Action Table on page 2 63 for more information Options 0 9 and 8 digits max Default See D...

Page 362: ...ssing LK3 Default See Dial Action Table Default Settings on page 3 70 No Routing N Entered by pressing LK1 Use the N option when you want no Automated Attendant routing to automatically occur This can...

Page 363: ...for Dial Action Tables 2 16 are undefined Speaker Password 12345678 Transfer 4713 Option There are 16 Dial Action Tables 1 16 01 Key 01 Action 0 Undefined Key 01 Data 0 02 Key 02 Action 0 Undefined K...

Page 364: ...to the left of the cursor Hold When editing an entry Hold erases the entire entry from the display Line Keys LK Where indicated press a line key to enter a specific value for the selected option Navig...

Page 365: ...should dial to be routed by the Directory Dialing Mailbox Callers must dial this minimum number of letters followed by The entries for this option are 1 3 Refer to Directory Dialing on page 2 69 Opti...

Page 366: ...g a call The entries for this option are 0 Screened Transfer or 1 Unscreened Transfer Refer to Directory Dialing on page 2 69 Options 0 Screened Transfer 1 Unscreened Transfer Default 0 Screened Trans...

Page 367: ...according to the settings of 47 01 06 Fax Extension If disabled 0 the Directory Dialing Mailbox does not detect incoming fax calls Refer to Directory Dialing on page 2 69 Options 0 No disabled 1 Yes e...

Page 368: ...Next CR Mbox 1 32 0 Entered by pressing Hold Undefined 0 Press this To do this Editing Hold Enter accept data you entered and advance to the next prompt or advance to the next prompt without changing...

Page 369: ...his command defines the language order that the In Mail can use Depending on the language license number the In Mail can use these languages defined in this program starting from Language 1 For exampl...

Page 370: ...e of mailbox of a Distribution List member These settings will be used if PRG 47 07 02 Routing Mailbox Type is set to Distribution You can have Station Mailboxes and or Group Mailboxes as members of a...

Page 371: ...system voice prompts and recorded names messages and greetings stored on the your PC hard disk to the VM8000 InMail CompactFlash card Refer to Restoring a Backed up Database to the VM8000 InMail Comp...

Page 372: ...eTech STI CFAD or equivalent SECTION 3 INSTALLING AND STARTING THE VM8000 INMAIL UTILITY Installation 1 If the PC has an older version of the VM8000 InMail Utility un install it first If the PC does n...

Page 373: ...e displayed information Figure 4 3 InMail Utility Install Wizard Install Completion Screen is displayed 5 On the Install Wizard Completion Screen Figure 4 3 click Finish This completes the installatio...

Page 374: ...p Guide that came with In Mail for additional instructions if required 2 Following proper anti static precautions remove the VM8000 InMail CompactFlash Card from the In Mail blade Refer to Figure 4 4...

Page 375: ...d display important InMail CompactFlash card information To check the utility version number click here then select About NEC VM8000 InMail Utility Backup to the PC and restore the voice prompts as we...

Page 376: ...the Utility Select InMail Card Screen Figure 4 6 to select the card Device and click OK The InMail Card portion of the Main Screen updates with the card information Refer to Figure 4 7 Updated InMail...

Page 377: ...EC In Mail Backup A directory for the backup hard drive of the PC If maintaining several customer sites consider making a separate folder for each site Caller ID data stored as part of an incoming voi...

Page 378: ...e 4 5 on page 5 2 On the InMail Utility Database Restore Screen choose the database to be restored to the card Look In File name and click Open Refer to Figure 4 10 Restoring a database to an In Mail...

Page 379: ...nMail Prompts Recorded names messages and greetings are not lost when the system voice prompts are updated 2 On the VM8000 InMail Utility Update Prompts screen select the appropriate file prompt updat...

Page 380: ...n When initializing a CompactFlash card the Mnemonic prompts are always installed If the Numeric prompt set is to be used it must be installed after the initialization has finished Refer to Updating t...

Page 381: ...f the InMail CompactFlash Card This option cannot be changed For File system the FAT option must be selected If FAT32 is chosen the InMail CompactFlash Card does not work in the InMail blade The Alloc...

Page 382: ...ng 7 If OK was clicked and initialization is complete Figure 4 19 InMail Utility Format Complete Message Screen is displayed 8 On the InMail Utility Format Complete Message screen click OK to return t...

Page 383: ...ons Cancel Announcement Mailbox Auto Att Do Not Disturb Call Routing Mailbox Conversation Record Greeting Instruction Menu Mailbox Name Message Forward Message Reply Record and Send a Message Press to...

Page 384: ...Not Disturb Auto Time Stamp Call Routing Mailbox Erasing All Messages Exiting a Mailbox Greeting Instruction Menu Listening to Messages Mailbox Name Mailbox Sec Code Delete Main Menu Message Forward...

Page 385: ...ing your entry Next Listening to Messages While listening to a message press to listen to the next message Notif Message Notification Press to access the Message Notification Options Menu Num Message...

Page 386: ...eeting Rpt Listening to Messages Go back to the beginning of the message Resume Announcement Mailbox Auto Att Do Not Disturb Call Routing Mailbox Conversation Record Greeting Instruction Menu Mailbox...

Page 387: ...VM8000 INMAIL SYSTEM GUIDE NEC Unified Solutions Inc Issue 1 0...

Page 388: ......

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