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Problem Solving 5-3

Troubleshooting Checklists

The following subsections provide troubleshooting checklists for problems that occur at
initial system startup, when you run new application software, and after the system
hardware and software have been running correctly.

Initial System Startup

Incorrect installation or configuration usually causes problems that occur at initial
system startup. Hardware failure is a less frequent cause. If you have problems during
initial system startup, check the following:

!

Are the system power cords properly connected to the system and plugged into a
NEMA 5-15R outlet (100-120 Vac), a NEMA 6-15R outlet (200-240 Vac), or an
UPS that meets the power specifications of the system?

!

Is AC power available at the wall outlet?

!

Is the power on/off push-button switch on the front panel in the ON position (power
on LED should be lit)?

!

Are all cables correctly connected and secured?

!

Are all the PCI option boards fully seated in their connector slots on the system
board?

!

Are all jumpers and switch settings on option boards and peripheral devices correct?
If applicable, ensure that there are no conflicts; for example, two option boards
sharing the same interrupt.

!

Are the processors fully seated in their slots on the system board? Refer to the

Processors

subsection of

Upgrading Your System

in chapter 4 for installation

instructions?

!

Are all DIMMs fully seated and installed correctly? Refer to the

DIMMs

subsection

of

Upgrading Your System

in chapter 4 for installation instructions.

!

Are all option boards and disk drives installed correctly? Refer to the

Options

Boards

and

Hard Disk Drives

subsections of

Upgrading Your System

in chapter 4 for

installation instructions.

!

Is the system hard disk drive properly formatted or defined?

!

Is the operating system properly loaded? Refer to the operating system
documentation.

!

Are all drivers properly installed? For information about installing drivers, refer to
your

Network Operating System Configuration Guide

.

!

Are the configuration settings in BIOS Setup and the SCSISelect Utility correct? For
information about running these utilities, refer to the

Configuring Your System

chapter 3.

If the above items are all correct, but the problem reoccurs, refer to

Additional

Troubleshooting Procedures

in this chapter.

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Summary of Contents for EXPRESS5800/120Lf

Page 1: ... U s e r s G u i d e EXPRESS5800 120Lf ...

Page 2: ...NEC ...

Page 3: ... U s e r s G u i d e EXPRESS5800 120Lf ...

Page 4: ...ta and operator control Since implementation by customers of each product may vary the suitability of specific product configurations and applications must be determined by the customer and is not warranted by NEC Computers Inc To allow for design and specification improvements the information in this document is subject to change at any time without notice Reproduction of this document or portion...

Page 5: ...Expansion Slots 1 10 Real Time Clock Calendar 1 11 BIOS 1 11 IDE Controller 1 12 Keyboard and Mouse Controller 1 12 Network Controller 1 12 SCSI Controller 1 13 Video Controller 1 13 Peripheral Controller 1 13 Serial Ports 1 13 Parallel Port 1 13 External Device Connectors 1 13 System Board Management Controller BMC 1 14 Disk Array 1 15 Automatic Rebuilding Function 1 16 Expand Capacity Function 1...

Page 6: ... Front Door of the Tower Cabinet 2 23 Powering On Your System 2 23 Powering Off the Server System 2 24 Forcing a Power Shutdown 2 24 3 Configuring Your System Configuring Your System 3 2 BIOS Setup Utility 3 3 Using the BIOS Setup Utility 3 3 BIOS Setup Configuration Settings 3 4 Main Menu 3 5 Primary and Secondary Master and Slave IDE Submenus 3 6 Primary and Secondary Master and Slave IDE Submen...

Page 7: ...Module 4 9 Modifying the System Board 4 11 Replacing the Real time Clock Battery 4 11 Removing and Installing a Pentium III Processor 4 14 Installing a Processor 4 15 Removing a Processor or Terminator Board 4 18 DIMMs 4 20 Installing DIMMs 4 21 Removing DIMMs 4 23 Option Boards 4 24 Installing an Option Board 4 25 Removing an Option Board 4 28 Installing a RAID Controller Board 4 29 Removable 5 2...

Page 8: ...re Distorted or Incorrect 5 10 System Cooling Fans Do Not Rotate 5 10 Diskette Drive Activity LED Does Not Light 5 11 CD ROM Drive Activity Light Does Not Light 5 11 Problems with Application Software 5 11 Bootable CD ROM Is Not Detected 5 12 Problems with the Network 5 12 Plug and Play Installation Tips 5 12 Error Messages 5 13 POST Error Codes and Messages 5 13 POST Error Code Hardware Reference...

Page 9: ...Contents vii ...

Page 10: ...viii Contents ...

Page 11: ...instructions for running the BIOS Setup Utility and the SCSISelect Utility which is used to configure SCSI devices in your system This chapter also provides information on system board jumper settings Chapter 4 Upgrades and Options provides you with instructions for upgrading your system with an additional processor optional memory options cards peripheral devices and redundant power supply Chapte...

Page 12: ...ss of life CAUTION Cautions indicate situations that can damage the system hardware or software Note Notes give important information about the material being described Names of keyboard keys are printed as they appear on the keyboard For example Ctrl Alt or Enter Text or keystrokes that you enter appear as boldface type For example type abc123 and press ENTER File names are printed in uppercase l...

Page 13: ...ns supplemental instructions needed to install and configure your server Windows 2000 Windows NT 4 0 plus Service Pack 6 Novell NetWare v5 0 and SCO OpenServer Release 5 05 Network Operating Systems This document is intended to complement the more detailed procedural documents available from the vendor of the network operating system EXPRESSBUILDER User s Guide The EXPRESSBUILDER User s Guide cont...

Page 14: ...oing the procedures in this manual make sure that your system is powered off and unplug the AC power cord from the back of the chassis Failure to disconnect power before opening your system can result in personal injury and equipment damage In the U S A and Canada the power cord must be a UL listed detachable power cord in Canada CSA certified type ST or SJT 16 AWG 3 conductor provided with a mold...

Page 15: ... the external ports Remote Earths To prevent electrical shock connect all local individual office computers and computer support equipment to the same electrical circuit of the building wiring If you are unsure check the building wiring to avoid remote earth conditions Earth Bonding For safe operation only connect the equipment to a building supply that is in accordance with current wiring regulat...

Page 16: ...system warm or cool to room temperature before using it Keep the system away from magnetic forces Keep the system dry Do not wash the system with a wet cloth or pour fluid into it Protect the system from being bumped or dropped Check the system for condensation If condensation exists allow it to evaporate before powering on the system Keep the system away from dust sand and dirt ...

Page 17: ...1 System Overview Overview System Chassis Power Supply Peripheral Bays SAF TE Logic System Board Features Disk Array System Functions System Security Reconfiguration ...

Page 18: ... range from large corporations supporting remote offices to small companies looking to obtain basic connectivity capability such as file and print services e mail web access web site server etc The server is available as a non redundant non hot swap system or as a redundant hot swap system and is conveniently housed and available as a tower based system see Figure 1 1 or as a rack mount system see...

Page 19: ... holds up to five 1 0 inch SCSI hard disk drives that can be swapped in or out of the system without powering it down if RAID is configured in the system For hot swap redundant system models only an additional five disk hot swap hard disk drive cage is also available This cage comes with five hard disk drive carriers and cables for internal connection A B A System chassis rear view B Non Redundant...

Page 20: ...jor components Single or dual high performance Pentium III processors in a socket 370 FCPGA2 package 256 MB to 6 GB of ECC SDRAM two way interleaved memory using up to six DIMMs Six PCI expansion slots for add in boards four 64 bit 66MHz and two 32 bit 33MHz slots SCSI drive bays accessible from the front of the chassis High degree of SCSI disk fault tolerance and advanced disk array management fe...

Page 21: ...lowing major components Single or dual high performance Pentium III processors in a socket 370 FCPGA2 package 256 MB to 6 GB of ECC SDRAM two way interleaved memory using up to six DIMMs Six PCI expansion slots for add in boards four 64 bit 66MHz and two 32 bit 33MHz slots SCSI drive bays accessible from the front of the chassis Hot swap SCSI disk drive backplane a failed drive can be removed and ...

Page 22: ...ll continue to operate with a single power supply failure Self contained power supply units that are hot swappable and can be easily installed or removed from the back of the chassis without turning the system power off Keylock front cover and two intrusion sensor switches for the front and rear of the chassis Easy access to all parts for service Hot Swap SCSI Hard Disk Drive Bays Five hot swap 1 ...

Page 23: ...dant Non Hot Swap SCSI Hard Disk Drive Bays 5 OR Five Disk Hot Swap SCSI Hard Disk Drive Cage Optional Five Disk Hot Swap SCSI Hard Disk Drive Cage G Diskette Drive H Front Multi Speed System Input Fans 2 I System Board J PCI Board Slots 6 K Pentium III Processors 2 nd Processor is optional L Rear Multi Speed System Exhaust Fans 2 M System Power Supply Non Redundant Non Hot Swap System or System P...

Page 24: ...Each drive has a set of two lights to indicate the fault or other status power on green LED activity flashing green LED fault yellow LED For mounting additional SCSI hard disk drives an optional five SCSI hard disk drive cage is available Note The hot swap SCSI hard disk drive bays contain a hot swap back plane that require an 80 pin single connector attachment SCA connector on the drives that you...

Page 25: ...or SCSI A F Secondary processor connector CPU2 X Intrusion switch connector G CPU 12 Volt power connector Y 64 bit 66MHz PCI slots for add in boards H Memory DIMM slots Z 32 bit 33MHz PCI slots for add in boards I USB connector front panel AA ICMB connector J Diskette drive connector BB 64 bit 66MHz PCI slots for add in boards K IDE CD ROM connector CC CPU2 fan connector L Front intake fan connect...

Page 26: ...ed two way interleaved memory 64 bit main memory plus ECC Your system may include from 256 MB to 6 GB of memory using up to six DIMMs System memory begins at address 0 and is continuous flat addressing up to the maximum amount of DRAM installed exception system memory is noncontiguous in the ranges defined as memory holes using configuration registers The system supports both base conventional and...

Page 27: ...ion stored in a non volatile memory NVRAM The real time clock lithium battery provides power backup for the real time clock BIOS A BIOS and Setup Utility are located in the Flash EPROM on the system board and include support for system setup and legacy device configuration A number of security reliability and management features also have been incorporated to meet vital server needs ...

Page 28: ...etwork controllers based on the Intel 82550 Fast Ethernet PCI Bus Controller As a PCI bus master the controller can burst data at up to 132 MB sec The controller contains two receive and transmit FIFO buffers that prevent data overruns or underruns while waiting for access to the PCI bus The controller has the following 32 bit PCI bus master interface direct drive of bus compatible with PCI Bus Sp...

Page 29: ...rated peripheral controller supports two serial ports one on rear I O panel and one 10 pin header connector on the system board four universal serial ports one parallel port diskette drive PS 2 compatible keyboard and mouse and integrated Real Time Clock RTC The system provides the connector interface for each port Serial Ports Both serial ports are relocatable Each serial port can be set to one o...

Page 30: ...ence in the nonvolatile System Event Log SEL The events being monitored include overtemperature and overvoltage conditions fan failure or chassis intrusion To enable accurate monitoring the BMC maintains the nonvolatile Sensor Data Records SDRs from which sensor information can be retrieved The BMC provides an ISA host interface to SDR sensor information so that software running on the server can ...

Page 31: ... can be recognized as one disk drive However performance cost and use are conditions that vary according to the RAID level You should select an appropriate configuration that is suitable for your system Features and selection examples of different RAID levels are shown below Level Definition Redund ancy Feature Suitable application Minimum No of disks RAID0 Striping No Access high speed Applicatio...

Page 32: ...ed in the array Since the server also supports hot swapping function the failed disk can be replaced while the power is on if no hot spare exists Observe the following when using an automatic rebuilding function Do not turn the power off If power is turned off automatic rebuilding will not start Use an interval of 60 seconds or more between mounting and dismounting the hard disk drive If a hard di...

Page 33: ...ultaneously In the power saving mode the memory data and the states of the jobs are kept unchanged In addition the server in the power saving mode can accept accesses to hard disks from other machines on the network and perform other network jobs Sleep mode requires an operating system that supports its function Note Windows NT 4 0 does not support the Sleep mode function ACPI An Advanced Configur...

Page 34: ...n this state AC Link Mode The AC link mode allows the system to monitor its AC input power so that when the AC input power is lost and then restored the system will return itself to one of three pre selected settings listed as follows Power On Last State Factory Default Setting Stay Off The AC link mode settings can be changed by running the BIOS Setup Utility F2 Refer to Chapter 3 Configuring You...

Page 35: ...stem Once the security measures are enabled access to the system is allowed only after the user enters the correct password s For example Enable the keyboard lockout timer so that the server requires a password to reactivate the keyboard and mouse after a specified time out period 1 to 120minutes Set and enable an administrative password Set and enable a user password Set secure mode to prevent ke...

Page 36: ...1 20 System Overview ...

Page 37: ...2 Setting Up the System Overview Selecting a Site Unpacking the System Rack Mount Subsystem Assembly Getting Familiar with the System Making Connections Connecting the Power Cord Using the System ...

Page 38: ...sure the power service connection is through a properly grounded outlet CAUTION When two power supplies are installed in the system the power plug from each of the power supplies must be plugged into the same common ground power outlets Clean dust free and well ventilated Front and rear ventilating openings kept free of obstructions Away from sources of heat vibration or physical shock Isolated fr...

Page 39: ...re To avoid personal injury make sure you have someone help you lift or move the system When you receive your system inspect the shipping containers prior to unpacking If the shipping boxes are damaged note the damage and if possible photograph it for reference After removing the contents of the containers keep the cartons and the packing materials If the contents appear damaged when you unpack th...

Page 40: ... other than those specified in the procedure Do not touch I O connector pins All screws are Phillips head unless otherwise specified On completion of any assembly or reassembly perform a power on test If a fault occurs verify that the assembly or reassembly was performed correctly If the problem persists see Problem Solving in Chapter 5 Static Precautions An electrostatic discharge ESD can damage ...

Page 41: ...lide rails on each side of the server chassis and then install two rail assemblies in the rack cabinet The following sections describe how to assemble the rack mounting hardware and mount the server in a rack cabinet Assembly Your server mounts in the system rack using two slide rail assemblies Each slide rail assembly has a center slide rail that attaches to the side of the server chassis as foll...

Page 42: ...Note The holes in the center slide rails line up to the server chassis only when the safety latch C is pointed towards the front of the server 3 Secure each center slide rail to the server with four screws as shown in Figure 2 2 Ensure the safety latch C is pointed towards the front of the server A B C B B A Center Slide Rail 2 B Screws 8 C Safety Latch Figure 2 2 Attaching the Center Slide Rail t...

Page 43: ... the rack cabinet Note When planning the server configuration for the rack cabinet you should consider the length of the cables that interconnect with system components Attaching the Rail Assembly Mounting Brackets to the Rack Cabinet 1 Attach the left side front and rear mounting brackets to the rack cabinet using two Phillips flange head screws supplied See Figure 2 3 2 Attach the right side fro...

Page 44: ...til they lock in place 2 With someone assisting you lift and slide the server into the extended rail slider assemblies WARNING It is strongly recommended that two people are present when lifting and assembling the rack mount server unit into a rack cabinet Align the server center slide rails with the extended rail assemblies Carefully slide the server into the extended rail assemblies until it sto...

Page 45: ...Setting Up the System 2 9 A B A Extension rail assembly 2 B Safety latch 2 Figure 2 4 Installing the Rack Mount Server Unit into the Rack Cabinet ...

Page 46: ... the tower based system controls switches and indicators and connectors which are identical for the rack mount system except where noted Front View with Front Door Closed Figure 2 5 shows the location of the front system features tower based system only 1 2 A B A Keylock When locked secures the front door not allowing access to the front system controls B System indicators Refer to Figure 2 7 Figu...

Page 47: ...ure 2 6 and open the front door of the cabinet as follows tower based system only 1 If the front door is locked unlock it 2 Grasp the indentation located on the top left edge of the front door and pull the door towards you to open it Figure 2 6 Opening the Front Door ...

Page 48: ...rive bays Note For rack mount systems an additional feature is provided on the front panel consisting of a blue ID LED and ID toggle switch to indicate which particular chassis among several in a rack configuration is being serviced See Front View Rack Mount Systems Only later in this chapter 1 2 A B C D E F G H I J L K M Figure 2 7 Front System Controls Indicators and I O Port Non Hot Swap Bays ...

Page 49: ... Table 2 1 for a list and description of the system LEDs H Hard drive activity When green hard drive is active See Table 2 1 for a list and description of the system LEDs I Power button Press to turn system DC power on or off J Sleep Button Press to enter power saving sleep mode Press again to enter normal mode of operation This function requires a corresponding operating system K LAN 2 activity L...

Page 50: ...ive bays Note For rack mount systems an additional feature is provided on the front panel consisting of a blue ID LED and ID toggle switch to indicate which particular chassis among several in a rack configuration is being serviced See Front View Rack Mount Systems Only later in this chapter 1 2 A B D E F G H I J K M L N 1 2 C Figure 2 8 Front System Controls Indicators and I O Port Hot Swap Bays ...

Page 51: ...ower is present in the system and system is not in Sleep Mode See Table 2 1 for a list and description of the system LEDs I Hard drive activity When green hard drive is active See Table 2 1 for a list and description of the system LEDs J Power button Press to turn system DC power on or off K Sleep Button Press to enter power saving sleep mode Press again to enter normal mode of operation This func...

Page 52: ...ures provided on the front panel of a rack mounted system that consist of a blue ID LED and ID toggle switch to indicate which particular chassis among several in a rack configuration is being serviced A B A ID toggle switch B ID LED blue Figure 2 9 Additional Features of the Rack Mount Front Panel ...

Page 53: ...Connects to External SCSI Devices C Serial Port B COM2 serial port 9 pin connector Turquoise D 66 MHz 64 bit PCI Slots Two 66 MHz 64 bit PCI add in board slot locations E 33 MHz 32 bit PCI Slots Two 33 MHz 32 bit PCI add in board slot locations F 66 MHz 64 bit PCI Slots Two 66 MHz 64 bit PCI add in board slot locations G LAN1 connector RJ 45 Ethernet connector H LAN2 connector RJ 45 Ethernet conne...

Page 54: ...y None required normal Flashing Green Processor or memory disabled Check condition Amber Critical temperature or voltage fault CPU terminator missing Check condition Flashing Amber Power fault Fan fault Non critical temperature or voltage fault Check condition Status Off Fatal error during POST Check condition Flashing Green Hard drive activity None required normal Amber Hard drive failure Check d...

Page 55: ...ed power supply units Check condition Amber AC power off to this power supply unit only Power supply failure over voltage over temperature etc Current limit Check condition Check condition Check condition Flashing Green AC power is present with only standby outputs on None required normal STATUS Green Power supply DC outputs are on and ok None required normal ...

Page 56: ...an inside the server has dust on it Make sure that fan cables are firmly connected If the lamp indication still does not change contact your technical support representative Voltage error is detected Contact your technical support representative All power units failed Contact your technical support representative Installation error is detected on a CPU CPU termination board or PCI board Re install...

Page 57: ...ith your system Plug the male end of the power cord into NEMA 5 15R outlet for 100 120 VAC or NEMA 6 15R outlet for 200 240 VAC If a power cord supplied with the system is not compatible with the AC wall outlet in your region obtain a suitable power cord that meets the following criteria The power cord must be rated for the available AC voltage and have a current rating that is at least 125 of the...

Page 58: ... is lit may damage data being stored on the floppy disk After turning off the server wait at least 40 seconds before turning it on again Cycling the power immediately may cause malfunction or failures of the server Before relocating the server turn off the power and unplug the power cord from the outlet Moving the server when it is powered may cause malfunction or failures of the server Some softw...

Page 59: ...er cords are connected 2 Power on the video display and any other external devices Note If the server power cord s is connected to a power control unit such as an UPS Uninterruptible Power Supply make sure that the power control unit is powered on 3 Open the front door tower based system only and press the push button power on off switch on the front panel Verify that the system power on LED is li...

Page 60: ...power off 1 Shutdown the operating system OS 2 Press the power on off switch on the front panel of the server see Figure 2 7 The power on LED goes out 3 Power off the peripheral devices Note If the server power cord is connected to a power control unit such as an UPS Uninterruptible Power Supply refer to the UPS user s guide for proper power off procedures Forcing a Power Shutdown A forced power s...

Page 61: ...3 Configuring Your System Configuring Your System BIOS Setup Utility SCSISelect Utility Configuring the RAID Controller Configuring System Board Jumpers ...

Page 62: ... your system or to perform a SCSI disk format or verify disk operation on the SCSI disk drives The Adaptec Configuration Utility is also used to configure any SCSI removable media devices installed in your system If your system has been factory configured the BIOS Setup or SCSISelect Utility do not need to be run unless you want to change the password or security features add certain types of opti...

Page 63: ...ation Advanced Use this menu for setting the Advanced Features available on your system Security Use this menu to set User and Supervisor Passwords and the Backup and Virus Check reminders Server Use this menu for configuring unique Server features Boot Use this menu to configure Boot Device priority Exit Exits the current menu Use the arrow keys to select a menu or an item on a displayed menu Pre...

Page 64: ...ndow PAGE UP or PAGE DOWN Move cursor to next or previous page F5 or Select the previous value for the field F6 or or SPACE Select the next value for the field F9 Load default configuration values for this menu F10 Save configuration values and exit ENTER Execute command or Select submenu BIOS Setup Configuration Settings The BIOS Setup Configurations tables show the default settings for the BIOS ...

Page 65: ...5 Mb 3 720Kb 3 5 2 88MB 3 5 Hidden if not detected Hard Disk Pre delay Disabled 3 seconds 6 seconds 9 seconds 12 seconds 15 seconds 21 seconds 30 seconds Allows slower spin up drives to come ready Primary IDE Master Selects sub menu Primary IDE Slave Selects sub menu Secondary IDE Master Selects sub menu Secondary IDE Slave Selects sub menu Language English US French German Spanish Italian Selects...

Page 66: ...ly available for Type User This field is informational only for Type Auto Maximum Capacity See description Computed size of Drive from Cylinders Heads and Sectors entered This field is only available for Type User This field is informational only for Type Auto LBA Format Total Sectors Information Only Total number of sectors on the drive that are addressable in LBA format LBA Format Maximum Capaci...

Page 67: ...s informative only for Type Auto Processor Settings Submenu Feature Choices or Display Only Description Your Setting Processor Retest No Yes If yes BIOS will clear historical processor status and retest all processors on the next boot Processor Speed Setting Information Only Displays measured processor speed Processor 1 CPUID CPUID 06XX Not Installed Disabled Reports CPUID for Processor 1 if prese...

Page 68: ...ces required to boot the system are configured If Other is selected all devices are configured Numlock On Off Sets power on Numlock state Memory Processor Error Boot Halt Selects the behavior of the system in response to a Memory or Processor reconfiguration If set to Boot the system will attempt to boot If set to Halt the system will require user intervention to complete booting Memory Configurat...

Page 69: ...ect sub menu Embedded SCSI LAN and VGA Submenu Feature Choices or Display Only Description Your Setting SCSI Controller LAN Controller 1 LAN Controller 2 VGA Controller Enabled Disabled If Disabled the BIOS will hold the embedded chip in reset In this configuration the controller hardware is completely disabled and will be invisible to the PnP operating systems Option ROM Scan Enabled Disabled If ...

Page 70: ...2F8h 3E8h 2E8h Selects the base I O address for serial port 2 Interrupt 4 3 Selects the IRQ for serial port 2 Parallel Port Disabled Enabled Auto If set to Auto BIOS configures the port Mode Output only Bi Directional EPP ECP Selects Parallel Port Mode Base I O Address 378h 278h Selects the base I O address for LPT port Interrupt 5 7 Selects the IRQ for LPT port DMA channel 1 3 Selects the DMA for...

Page 71: ...present if not supported Wake On Ring Enabled Disabled Only controls legacy wake up May not be present if not supported Sleep Button Present Absent Present if server supports a separate Sleep button and Power button PCI Device Submenu Feature Choices or Display Only Description Your Setting PCI IRQ line 1 Disable Auto Select Select the IRQ for PCI IRQ PCI IRQ line 15 IRQ3 IRQ4 IRQ5 IRQ7 IRQ9 IRQ10...

Page 72: ...Jumpers in this chapter Set Supervisor Password Press ENTER Supervisor password controls access to the setup utility When the Enter key is pressed the user is prompted for a password press ESC key to abort Once set this can be disabled by setting it to a null string or by clearing password jumper on system board refer to System Board Jumpers in this chapter Password on Boot Disabled Enabled Disabl...

Page 73: ...deo when Secure mode is activated A password is required to unlock the system This cannot be enabled unless at least one password is enabled This option is only present if the system includes an embedded video controller Floppy Write Protect Disabled Enabled When Secure mode is activated the floppy drive is write protected A password is required to re enable floppy writes Cannot be enabled unless ...

Page 74: ...em error SERR is enabled and is routed to NMI FRB 2 Policy FRB2 Disable Disable Immediately Never Disable Allow 3 Failures Controls the policy of the FRB 2 timeout This option determines when the Boot Strap Processor BSP should be disabled if FRB 2 error occurs Determines when FRB2 stops Boot Monitoring Disabled Enabled Enable or Disable the Boot Monitoring Feature Thermal Sensor Disabled Enabled ...

Page 75: ...ssis Part Number Information field only Chassis Serial Number Information field only BMC Device ID Information field only BMC Device Revision Information field only BMC Firmware Revision Information field only BMC Firmware BootBlock Revision Information field only BMC Support IPMI Version Information field only SDR Revision Information field only PIA Revision Information field only Primary HSBP Re...

Page 76: ...is shows the base I O address assigned per the COM Port address chosen above Baud Rate 9600 19 2 KB 38 4 KB 57 6 KB 115 2 KB When Console Redirection is enabled use the baud rate specified When EMP is sharing the COM port as console redirection the baud rate must be set to 19 2 KB to match EMP baud rate unless auto baud feature is used Flow Control None CTS RTS XON XOFF CTS RTS CD None No flow con...

Page 77: ...OM that is controlled by a BIOS Boot Specification compliant SCSI option ROM 5 PXE UNDI Attempt to boot from a network This entry will appear if there is a network device in the system that is controlled by a PXE compliant option ROM Hard Drive Selections Boot Priority Device Description Your Setting Drive 1 or actual drive string Other bootable cards Additional entries for each drive that has a P...

Page 78: ...u must select one of the items from the menu or menu bar to exit Choices Description Exit Saving Changes Exit after writing all modified Setup item values to NVRAM Exit Discarding Changes Exit leaving NVRAM unmodified User is prompted if any of the setup fields were modified Load Setup Defaults Load default values for all SETUP items Load Custom Defaults Load values of all Setup items from previou...

Page 79: ... on the video monitor Press Ctrl A to run SCSI Utility 3 Press Ctrl A to run this utility The SCSI utility starts When the Adaptec SCSI Utility detects more than one AIC 78xx host adapter it displays a selection menu listing the bus and device number of each adapter When the selection menu appears select the channel you wish to configure as follows Bus Device Channel Selected SCSI Adapter 02 04 A ...

Page 80: ... make to these settings Table 3 1 SCSISelect Utility Setup Configurations OPTION RECOMMENDED SETTING OR DISPLAY ONLY YOUR CONFIGURATION SCSI Bus Interface Definitions Host Adapter SCSI ID 7 SCSI Parity Checking Enabled Host Adapter SCSI Termination Enabled Additional Options Boot Device Options Press ENTER for menu Boot Channel A First Boot SCSI ID 0 Boot LUN Number 0 SCSI Device Configuration Pre...

Page 81: ...t Adapter BIOS Configuration Utility Reserves BIOS Space Enabled 1 Domain Validation Enabled Support Removable Disks Under BIOS as Fixed Disks Disabled 1 2 BIOS Support for Int13 Extensions Enabled 1 1 No effect if BIOS is disabled 2 Do not remove media from a removable media drive if it is under BIOS control Exiting Adaptec SCSI Utility To exit the Adaptec SCSI Utility press ESC until a message p...

Page 82: ...mportant features RAID provides to achieve automatic non stop service with a high degree of fault tolerance If you want to change the RAID level or add additional hard disks to the array use the RAID configuration utility The RAID configuration utility is included with the RAID controller If you are adding the RAID controller to an existing system the RAID configuration utility allows you to confi...

Page 83: ...ers for your system A jumper is a small plastic encased conductor shorting plug that slips over two jumper pins Figure 3 1 shows the location of system board jumpers Referring to Figure 3 1 jumper A is the password CMOS configuration jumper Table 3 3 lists the factory default settings for the password CMOS configuration jumper Jumper B shown in Figure 3 1 configures the CPU speed This jumper must ...

Page 84: ...9 10 Reserved Off Not Used Do Not Change 11 12 Spare Off Not Used On Spare Provides a spare jumper Table 3 4 CPU Speed Select Jumper Options CPU Speed Select Jumper Settings CPU Speed 1 2 3 4 5 6 7 8 1 0 GHz Closed Open Open Open 1 26 GHz Closed Closed Closed Open 1 33 GHz Open Closed Open Open 1 40 GHz Open Closed Closed Closed 1 46 GHz Open Open Open Closed 1 53 GHz Open Closed Closed Open 1 60 ...

Page 85: ...ons 1 Power off the system and remove the left panel as described in Chapter 4 of this guide 2 Check to ensure the system power cord is removed from the back of the system 3 Locate the position of the jumpers on the system board you are changing See Figure 3 1 To change a jumper setting use a pair of needle nose pliers or your fingers to remove the jumper from its current location Position the jum...

Page 86: ...3 4 and store it in position 11 12 8 Replace the left side panel connect the power cord and power on the system 9 To specify a new password run the BIOS Setup Utility as described earlier in this chapter Clearing CMOS Clear CMOS as follows 1 Power off the system and remove the left side panel as described in Chapter 4 of this guide 2 Check to ensure the system power cord is removed from the back o...

Page 87: ...pgrade Removing the Side Access Panel Installing the Side Access Panel Cooling Fan Unit Modifying the System Board Option Boards Installing a RAID Controller Board Removable 5 25 Inch Media Devices Hard Disk Drives Installing the Hot Swap SCSI Hard Disk Drive Bay Upgrade Kit Installing the Optional Hot Swap Power Supply Hot Swapping a Power Supply ...

Page 88: ... any installed processor and heat sink on the processor board s will be hot To avoid the possibility of a burn be careful when removing or installing components that are located near processors Contact your sales representative or dealer for a list of approved optional peripheral devices Static Precautions An electrostatic discharge ESD can damage disk drives option boards and other components You...

Page 89: ...t the beginning of this chapter 2 Open the front door of your system s cabinet For tower based systems see Opening the Front Door of the Tower Cabinet in Chapter 2 For rack mount systems you must remove the front panels of the system chassis 3 Shutdown the operating system OS 4 Press the power on off switch on the front panel of the server see Front View in Chapter 2 The power on LED goes out 5 Po...

Page 90: ...nel after the system is set up you must first power off the system and all external devices and then unplug the system power cord s To remove the left hand side access panel see Figure 4 1 1 Prepare your system for upgrade See Preparing Your System for Upgrade earlier in this chapter 2 The left hand side access panel is secured to the chassis with two thumbscrews Loosen the thumbscrews securing th...

Page 91: ... the locking fingers on the top and bottom of the side access panel into their slots on the chassis Then slide the side access panel forward as far as it will go Note Ensure that the side access panel is installed properly and securely fastened A cover sensor intrusion switch monitors the left hand side access panel 4 Tighten the side access panel thumbscrews Note If your system is already set up ...

Page 92: ...module B Fan cover Figure 4 3 Cooling Fan Unit Removing the Fan Cover To remove the fan cover perform the following procedures 1 Prepare your system for upgrade See Preparing Your System for Upgrade earlier in this chapter 2 Remove the left hand side access panel of the system chassis See Removing the Side Access Panel earlier in this chapter CAUTION For proper cooling and airflow do not operate t...

Page 93: ...ed 2 Insert the fan cover on top of the fan module and push it in until it is fully seated Make sure the fan cover is oriented for the direction of air flow and that the fan cable coming from the fan module is not restricted in any way The fan cable must be routed through the slot in the fan module See Figure 4 5 Note Ensure that the cover is installed properly and securely A B C D A Fan cable B F...

Page 94: ...the system Removing the Fan Module To remove the fan module perform the following procedures 1 Prepare your system for upgrade See Preparing Your System for Upgrade earlier in this chapter 2 Remove the left hand side access panel of the system chassis See Removing the Side Access Panel earlier in this chapter CAUTION For proper cooling and airflow do not operate the system with the side access pan...

Page 95: ...remove it See Figure 4 7 Figure 4 7 Removing the Fan Module Installing the Fan Module To install the fan module perform the following procedures 1 Make sure all option boards are firmly seated in their respective slots and that all interior cables are properly connected 2 Reconnect the two cooling fan cable connectors to their mating connectors on the system board CAUTION Always make sure that you...

Page 96: ... are not restricted in any way The fan cable must be routed through the slot in the fan module 4 Reinstall the fan cover on the fan module See Installing the Fan Cover earlier in this chapter Note Ensure that the cover is installed properly and securely Figure 4 8 Installing the Fan Module 6 Reinstall the left hand side access panel on the system chassis See Installing the Side Access Panel earlie...

Page 97: ...bsence of power When the battery starts to weaken it loses voltage and the system settings stored in CMOS RAM for example the date and time may be wrong The 3V battery Vendor Part CR2032 is a commodity part available through many vendors It is located on your system board see Figure 4 9 Notice the plus sign on the battery This sign will assist you in correctly positioning the battery on the system...

Page 98: ...ving the Side Access Panel earlier in this chapter CAUTION For proper cooling and airflow do not operate the system with the side access panel removed Always replace the panel before powering on the system 8 If present remove the protective plastic cover located over the top of the lithium battery see Figure 4 9 9 Insert the tip of a small flat bladed screwdriver or equivalent under the plastic ta...

Page 99: ...Upgrading Your System 4 13 Figure 4 9 Replacing the Real Time Clock Battery ...

Page 100: ...own in the illustration below Figure 4 10 E CAUTION Electrostatic discharge ESD can damage components place them on an antistatic surface Modify the system board using an antistatic wrist strap attached to chassis ground A B C D E A System board B Heat sink cooling fan connector for CPU 1 C Primary connector for CPU 1 D Heat sink cooling fan connector for CPU 2 E Secondary connector for CPU 2 Figu...

Page 101: ...orm step 7 Otherwise continue 5 If your system has one processor and you are replacing it leave the terminator board intact in the empty secondary processor connector Remove the processor you want to replace See Removing a Processor or Terminator Board later in this chapter 6 If your system has two processors and you are replacing one or both remove the appropriate one s See Removing a Processor o...

Page 102: ...isinsertion Check the orientation pin mark and pin assignment on the socket to mount the processor correctly Orientation Mark Figure 4 12 Mounting the Processor Correctly 11 Gently apply pressure equally over the top surface of the processor until it seats in the socket The processor should fit do not force the processor into the socket Push the socket lever down until it snaps into the locked pos...

Page 103: ...e on the clip away from the fan connector fits over the tab on the base of the socket 1 Then insert a small screwdriver into the slot on the wire clip bracket and hook the bracket over the other tab on the base of the socket while pressing down on the bracket 2 See Figure 4 15 CAUTION Ensure that the heat sink is positioned properly on top of the processor so that it is level and not slanted If fo...

Page 104: ...r Board 1 Observe the safety and ESD precautions listed under General Information and Static Precautions at the beginning of this chapter 2 Prepare your system for upgrade See Preparing Your System for Upgrade described earlier in this chapter 3 Remove the left hand side access panel as described earlier in this chapter CAUTION Observe static precautions Use an antistatic wrist strap Hold the proc...

Page 105: ...lacing a processor refer to Installing a Processor earlier in this chapter 10 If you are not replacing a processor then you must replace it with a terminator in the empty socket See Installing a Processor earlier in this chapter 11 Reinstall the left hand side access panel on the system chassis See Installing the Side Access Panel earlier in this chapter 12 Plug in the system power cord s and powe...

Page 106: ...fered two way interleaved memory 64 bit main memory plus ECC DIMMs will always be installed in sockets 1 and 2 When you install additional DIMMs you must start with the first empty socket next to the last DIMMs already installed When you remove DIMMs you must start with the highest number occupied DIMM sockets on the system board Note DIMMs are always added in pairs in the ascending order of DIMM ...

Page 107: ...cover for future use Note If you are replacing a DIMM you must first remove the DIMM from its socket see Removing DIMMs later in this chapter Figure 4 19 Removing the DIMM Connector Cover 6 Holding a DIMM module only by the edges remove it from its antistatic package CAUTION Observe static precautions Use an antistatic wrist strap Hold the DIMM only by its edges 7 Position the DIMM so that the two...

Page 108: ...Memory DIMMs 10 Repeat the steps to install each additional DIMM 11 Reinstall the left hand side access panel on the system chassis See Installing the Side Access Panel earlier in this chapter 12 Plug in the system power cord s and power up the system ...

Page 109: ...de access panel as described earlier in this chapter 4 Locate the appropriate DIMM sockets on the system board see Figure 4 18 5 Gently push the plastic ejector levers out and down to eject a DIMM from its socket See Figure 4 21 6 Hold the DIMM only by its edges being careful not to touch its components or gold edge connectors Carefully lift it away from the socket and store it in an antistatic pa...

Page 110: ...emove the PCI option boards The I O expansion slots in your server are located on the system board See Figure 4 22 The system board has four 66 MHz PCI connector slots that accommodate 64 bit PCI cards and two 33 MHz PCI connector slots that accommodate 32 bit PCI cards Slot 1 Slot 2 Slot 3 Slot 4 Slot 5 Slot 6 A B C A 64 bit 66 MHz 3 3 V signaling B 32 bit 33 MHz 5 0 V signaling C 64 bit 66 MHz 3...

Page 111: ...d into the system board Tag and disconnect the external SCSI cable connector plugged into the system board and move it out of the way temporarily 6 Perform this step only when a PCI board is being installed or removed in slots 5 and 6 Remove the two screws securing the serial COM2 cable connector assembly to the rear of the chassis and move it out of the way temporarily See Figure 4 23 Figure 4 23...

Page 112: ...strap 11 Record the option board serial number in the equipment log 12 Set any board jumpers or switches as described in the documentation that comes with the option board 13 While holding the board by its top edge or upper corners and its component side facing down firmly press the board into an expansion slot on the system board The tapered foot of the option board retaining bracket must fit int...

Page 113: ...external cables if they are needed to the installed option board 17 If you installed a full length PCI board you must also align the rear edge of the PCI board with the guide slots located in the fan cover see Figure 4 26 removed in step 4 above Then reinstall the fan cover see Installing the Fan Cover earlier in this chapter A B C A Fan module B Fan cover C PCI board guide slots Figure 4 26 Insta...

Page 114: ... removed in slots 5 and 6 Remove the two screws securing the serial COM2 cable connector assembly to the rear of the chassis and move it out of the way temporarily See Figure 4 23 7 Disconnect any cables attached to the option board you are removing 8 Remove and save the option board retaining bracket setscrew 9 Hold the board at each end and carefully rock it back and forth until the edge connect...

Page 115: ...terminals and components on the disk array controller board using your bare hands To change the disk array configuration or the RAID level the hard disks must be initialized If important data is saved on the hard disks used to constitute a disk array first back up the data on the other hard disks and then install the boards and configure the disk array More than one hard disk is required to config...

Page 116: ...controller is replaced use the proper utility to create new configuration information When more than one disk array controller board is installed in your system install the disk array controller board in the PCI slot with the highest boot priority system disk boot slot See Table 4 2 For example if four disk array controller boards are installed in PCI slots 2 through 5 the system disk should be co...

Page 117: ...SI hard disk drive bay connector SCSI A on the system board See Figure 4 27 Reinstall the end of the SCSI interface cable 2 just removed into the Channel 0 connector on the RAID board See Figure 4 27 1 2 Figure 4 27 Cabling the RAID Controller Board Install one end of the disk array controller DAC LED cable into the LED cable connector on the RAID controller board and the other end of the cable in...

Page 118: ...ble media bay from the top slot 1 Contact your sales representative or dealer for a list of approved devices A B A Slot 1 B Slot 2 Figure 4 29 Removable Media Devices If you are adding or removing a SCSI removable media device consider the following Set the termination of the 5 25 inch device to off and the SCSI ID to a value that is not assigned to any other device Refer to the vendor documentati...

Page 119: ...installing a media device The dummy cover is released by removing the two screws holding it in place see Figure 4 30 Save the dummy cover and screws for future use Note When installing a full height device remove two dummy covers Figure 4 30 Removing the Dummy Cover 5 Remove the device from its protective wrapper and place it on an antistatic surface Record the drive model and serial number in the...

Page 120: ...vice Mounting Rails 8 Install the media device into the bay as follows Move any cables in the bay out of the way Align the rails on the media device with the support guides in the bay Slide the device into the bay until the slide rails are flush with the system 9 Secure the device to the system with the screws removed in step 4 above See Figure 4 32 A B A Single height device B Double height devic...

Page 121: ...e cable and voltage cable from the rear of the device you are removing 3 Remove the two screws securing the device to the removable media device bay See Figure 4 32 4 Slide the removable media device out of the device bay and set it down on an antistatic surface CAUTION Observe static precautions Use an antistatic wrist strap 5 Remove the screws securing the device mounting rails to the device and...

Page 122: ...representative or dealer for a list of approved devices The SCSI hard disk drive bay in your system is one of two types a non hot swap hard disk drive bay or a hot swap hard disk drive bay Refer to Figure 1 4 in chapter 1 to identify the type of hard disk drive bay in your system In each example the internal hard disk drives are located in the SCSI disk drive bays ...

Page 123: ...ce connector Note To order a hard disk drive contact your sales representative or dealer If installing new drives follow an installation scheme starting with the top most drive Fill the bays top to bottom 1 through 5 See Figure 4 34 1 2 3 4 5 Figure 4 34 SCSI Disk Drive Installation Scheme The suggested hard disk SCSI address assignment is Bay Device SCSI ID Address 1 First Hard Disk Top 0 2 Secon...

Page 124: ...s Installing a Hard Disk Drive 1 Observe the safety and ESD precautions listed under General Information and Static Precautions at the beginning of this chapter 2 Prepare your system for upgrade See Preparing Your System for Upgrade described earlier in this chapter 3 Remove the left hand side access panel as described earlier in this chapter CAUTION Observe static precautions Use an antistatic wr...

Page 125: ...t any drive jumpers or switches before you install the drive See the documentation that comes with the device for jumper or switch information 9 Place the drive into the disk carrier tray removed in steps 5 and 6 above Make sure the drives component side down and with the power and data connectors facing the rear of the carrier The connectors should be flush with the rear of the carrier See Figure...

Page 126: ...e to the carrier CAUTION When installing a disk drive in a carrier tray always use the screws that come with the device Using longer screws or those of different diameter may cause damage to the device Figure 4 38 Securing the Hard Drive to a Disk Carrier Tray 13 Slide the disk carrier tray into the disk drive bay and secure it to the chassis with the screws previously removed in step 5 above See ...

Page 127: ...the beginning of this chapter 2 Prepare your system for upgrade See Preparing Your System for Upgrade described earlier in this chapter 3 Remove the left hand side access panel as described earlier in this chapter CAUTION Observe static precautions Use an antistatic wrist strap 4 Remove the fan cover See Removing the Fan Cover described earlier in this chapter 5 Disconnect the SCSI interface and p...

Page 128: ...ing a Hard Disk Drive described earlier in this chapter Otherwise continue with the next step 11 Slide the empty disk carrier tray into the bay and secure it to the chassis with the screws previously removed in step 5 above See Figure 4 41 Figure 4 41 Installing the Disk Carrier Tray 12 Reinstall the fan cover See Installing the Fan Cover described earlier in this chapter 13 Reinstall the left han...

Page 129: ...tachment SCA connector Each drive must be installed in a carrier Note To order a hard disk drive contact your sales representative or dealer If installing new drives follow an installation scheme starting with the right most drive Fill the bays right to left 1 through 5 See Figure 4 42 1 2 3 4 5 Figure 4 42 SCSI Disk Drive Installation Scheme The hard disk SCSI address assignment is Bay Device SCS...

Page 130: ... we recommend that you do all procedures in this chapter only at an ESD workstation or provide some ESD protection by wearing an antistatic wrist strap attached to chassis ground any unpainted metal surface on your system when handling parts Note Swap SCSI drives without turning off power This is one of the few system procedures that is safe to do with the system power left on This is true only if...

Page 131: ...the carrier handle towards you and pulling the carrier from the bay See Figure 4 43 Note The dummy disk carrier is provided to maintain the proper cooling effect Leave the dummy disk carrier in unused slots so that the server can operate efficiently Keep all removed dummy disk carriers for future use CAUTION Do not insert your hand or any tool into the slot with the disk tray or dummy disk carrier...

Page 132: ...ers or switches before you install the drive See the documentation that comes with the device for jumper or switch information 7 Place the drive into the disk carrier removed in steps 3 and 4 above Orient the drive so that its component side is down and its data connector is facing the rear of the carrier The connector should be flush with the rear of the carrier See Figure 4 45 Note If the drive ...

Page 133: ...isk Drive into the Carrier 9 While holding the drive carrier align it so that it engages the guide rails in the drive bay See Figure 4 46 10 Push the drive carrier into the bay until the locking tab on the bottom of its handle engages in the bottom frame slot 11 Push the carrier handle up until the handle clicks and locks in place ...

Page 134: ...ng Your System Incorrect Correct A B B C A Locking tab B Handle C Frame slot Figure 4 46 Installing a Hard Disk Drive into the Carrier 12 Close the front cover plug in the system power cord s and turn on the system ...

Page 135: ...vity fault LED indicates that the hard disk drive is being rebuilt flashing amber light do not remove the drive 1 Observe the safety and ESD precautions listed under General Information and Static Precautions at the beginning of this chapter 2 Open the front door of your system s cabinet For tower based systems see Opening the Front Door of the Tower Cabinet in Chapter 2 For rack mount systems you...

Page 136: ...t engages the guide rails in the drive bay See Figure 4 46 Push the carrier handle up until the handle clicks and locks in place 5 Close the front door on the system If necessary configure the system as described in Chapter 3 Configuring Your System Note In the disk array configuration the auto rebuild function can be used The auto rebuild function can record the information saved in a defected ha...

Page 137: ...system is powered off and unplug all AC power cords Failure to disconnect power before opening your system can result in personal injury and equipment damage All voltage is removed only when the power cords are unplugged All the items included in the upgrade kit are shown in Figure 4 49 A B C D E F A HDD cage B Two way SCSI cable C SCSI cable D HSBP cable I 2 C E Screws 6 F Installation guide Figu...

Page 138: ... with the right most drive Fill the bays right to left 1 through 5 See Figure 4 50 1 2 3 4 5 Figure 4 50 SCSI Disk Drive Installation Scheme The suggested hard disk SCSI address assignment is Bay Device SCSI ID Address 1 First Hard Disk Right 8 2 Second Hard Disk 9 3 Third Hard Disk 10 4 Fourth Hard Disk 11 5 Fifth Hard Disk Left 12 ...

Page 139: ...apter 4 Remove the fan cover as described earlier in this chapter 5 Release the two disk carrier trays and dummy panel located at the bottom of the cabinet where the hard disk drive cage is to be installed They are released by removing the two screws holding them in place See Figure 4 51 Save the trays panel and screws for future use Figure 4 51 Releasing the Disk Carrier Trays and Dummy Panel 6 S...

Page 140: ...ll the hot swap backplane HSBP cable from the HSBP B connector on the system board to its connector on the HDD cage See Figure 4 53 A B C A P11 cable connector B P10 cable connector C Hot swap backplane HSBP cable connector 4 pin Figure 4 53 Attaching the Power and HSBP Cable Connectors 10 Slide the new HDD cage all the way into the chassis and secure the cage to the chassis using five screws prov...

Page 141: ...earlier in this chapter 12 Reinstall the left hand side access panel on the system chassis See Installing the Side Access Panel earlier in this chapter 13 Install hard disk drives into the HDD cage as previously described in this section 14 Plug in the system power cord s and turn on the system ...

Page 142: ...al Information and Static Precautions at the beginning of this chapter 2 Prepare your system for upgrade See Preparing Your System for Upgrade described earlier in this chapter 3 At the rear of the cabinet locate the power supply bay which has a blank cover over the front of the bay where the optional power supply will be installed See Figure 4 55 4 Remove the blank cover by grasping its handle 1 ...

Page 143: ...om the second AC inlet See Figure 4 57 A B A AC inlets B Dust Cover Figure 4 57 Removing the AC Outlet Dust Cover 7 Reconnect all the I O cables connected to the rear panel of your system 8 Plug in the system AC power cord s and turn on the system See Figure 4 58 Note When the AC power cords are connected to the power supplies the status LED panel indicator on each of the power supplies will blink...

Page 144: ...gure 4 58 Plugging in the AC Power Cords 9 Power up the system and close the front door When the system power is on the status LED panel indicator on each power supply goes to steady green indicating that the DC power is on and OK ...

Page 145: ...ne power supply it is not hot swappable and it is recommended that power to the system be turned off before removing the power supply To hot swap a power supply perform the following steps 1 At the rear of the cabinet locate the defective power supply If the LED panel indicator on a power supply is lit amber the power supply is defective 2 Remove the power supply by grasping its handle 1 with your...

Page 146: ...4 60 Upgrading Your System Figure 4 60 Installing a Power Supply ...

Page 147: ...ving Static Precautions Troubleshooting Checklists Diagnostic Procedures Specific Problems and Corrective Actions Problems with the Network Plug and Play Installation Tips Error Messages How to Identify BIOS and BMC Revision Levels ...

Page 148: ...an AC outlet Before doing the procedures in this manual make sure that your system is powered off and unplug the AC power cords from the back of the chassis Failure to disconnect power before opening your system can result in personal injury and equipment damage CAUTION Operating your system with the side cover removed can damage your system components For proper cooling and airflow always replace...

Page 149: ...ion boards and peripheral devices correct If applicable ensure that there are no conflicts for example two option boards sharing the same interrupt Are the processors fully seated in their slots on the system board Refer to the Processors subsection of Upgrading Your System in chapter 4 for installation instructions Are all DIMMs fully seated and installed correctly Refer to the DIMMs subsection o...

Page 150: ... copy Unauthorized copies often do not work Obtain an authorized copy of the software If you are running the software from a hard disk drive is the software correctly installed Where all necessary procedures followed and files installed If you are running the software from a CD ROM disk is the disk scratched or dirty Are the correct device drivers installed Is the software correctly configured for...

Page 151: ...f the problems are intermittent there may be a loose cable dirt in the keyboard if keyboard input is incorrect a marginal power supply or other random component failures If you suspect that a transient voltage spike power outage or brownout might have occurred reload the software and try running it again Symptoms of voltage spikes include a flickering video display unexpected system reboots and th...

Page 152: ...em for diagnosing problems perform the following Note Before disconnecting any peripheral cables from the system turn off the system and any external peripheral devices Failure to do so can cause permanent damage to the system and or the peripheral devices 1 Turn off the system and all external peripheral devices Disconnect all devices from the system except the keyboard and video monitor 2 Make s...

Page 153: ...lem with the display it emits a series of long and short beeps Write down any beep code emitted This information is useful to your service representative Refer to the Error Messages section in this chapter for a list of items to check for each error code and for an explanation of the error beep codes The POST Tests table at the end of this chapter lists keys active during POST and provides a descr...

Page 154: ... Diskette Drive Activity Indicator Does Not Light in this chapter If there is a hard disk drive or SCSI devices installed in the system does the hard disk drive activity indicator turn on briefly If not refer to Hard Disk Drive Activity Indicator Does Not Light in this chapter Confirming Loading of the Operating System Once the system boots up the operating system prompt appears on the screen The ...

Page 155: ...ot appear on the screen The bootable CD ROM is not detected Try the solutions in the order given If you cannot correct the problem contact your service representative for assistance Power LED Does Not Light Check the following Is the system operating normally If so the power LED is probably defective Are there other problems with the system If so check the items listed under System Cooling Fans Do...

Page 156: ...e video display or video controller may have failed Contact your service representative or authorized dealer for assistance Characters are Distorted or Incorrect Check the following Are the brightness and contrast controls properly adjusted on the video display Refer to the documentation supplied with your video display Are the video monitor s signal and power cables properly installed If the prob...

Page 157: ...tative for assistance CD ROM Drive Activity Light Does Not Light Check the following Is the power and signal cable to the CD ROM drive properly installed Is the drive properly configured Is the onboard IDE controller enabled Problems with Application Software If you have problems with application software perform the following Verify that the software is properly configured for the system Refer to...

Page 158: ... other adapter supports shared interrupts Also make sure your operating system supports shared interrupts OS 2 does not Try reseating the add in adapter The add in adapter stopped working without apparent cause Try reseating the adapter first then try a different slot if necessary The network driver files may be corrupt or deleted Delete and then reinstall the drivers Run the diagnostics Plug and ...

Page 159: ... Error Codes and Messages Error Code and Message Description Action 0200 Hard Disk Failure Hard disk failure Call your service representative 0210 Stuck Key Keyboard connection error Disconnect and reconnect the keyboard If the same error still occurs call your service representative 0211 Keyboard Error Keyboard error This is not an error when booting the system with the keyboard disconnected Disc...

Page 160: ...ncorrectly Start the SETUP utility and select Main System Time System Date to set the correct time If the same error reoccurs contact your service representative 0281 Memory Size found by POST deferred from EISA CMOS Memory size error Contact your service representative 02B0 Diskette drive A error Floppy disk A error 02B1 Diskette drive B error Floppy disk B error Start the SETUP utility and selec...

Page 161: ...t Post Code 0B01 Rebooted during OS boot 0B02 Rebooted during OS runtime 0B1B PCI system error on Bus Device Function 0B1C PCI parity error on Bus Device Function OB22 Processors are installed out of order Contact your service representative 0B28 Unsupported CPU detect on CPU slot 1 Unsupported CPU old version is mounted in CPU slot Contact your service representative to replace the failed CPU num...

Page 162: ...1 is degraded 0B61 DIMM group 2 has been disabled A memory error was detected in memory DIMM group 2 Memory DIMM group 2 is degraded 0B62 DIMM group 3 has been disabled A memory error was detected in memory DIMM group 3 Memory DIMM group 3 is degraded Contact your service representative to replace the DIMM board 0B70 The error occurred during temperature sensor reading An error was detected in the...

Page 163: ...heck timeout 0B8C BMC command access failed 0B8D Could not redirect the console BMC busy 0B8E Could not redirect the console BMC error 0B8F Could not redirect the console BMC parity error Possible BMC errors 0B90 BMC Platform Information Area Corrupted The platform information area of BMC is damaged 0B91 BMC update firmware corrupted Possible BMC errors Shutdown and restart the server If the error...

Page 164: ...t be corrected contact your service representative 0B96 BMC SDR Repository failure Access to FMEM sector that contains SDR information failed 0B97 BMC SEL device failure 0B98 BMC RAM test error 0B99 BMC Fatal hardware error 0B9A Management controller not responding 0B9B Private I2C bus not responding 0B9C BMC internal exception 0B9D BMC A D timeout error 0B9E SDR repository corrupt 0B9F SEL corrup...

Page 165: ...d SMBus 0BD7 3rd SMBus device Error detected An error was detected in the access to the 3rd SMBus 0BD8 3rd SMBus timeout A timeout error occurred in the access to the 3rd SMBus 0BD9 4th SMBus device address not acknowledged No response was made to the access to the 4th SMBus 0BDA 4th SMBus device Error detected An error was detected in the access to the 4th SMBus 0BDB 4th SMBus timeout A timeout e...

Page 166: ...tch DIMM detected in DIMM group 2 8132 Mismatch DIMM detected in DIMM group 3 See the labels put on the DIMMs to make sure that the DIMMs of the same type are installed in groups If DIMMs of different types are installed in one or more groups contact the service representative to replace DIMMs properly 8140 DIMM group 1 with error is enabled 8141 DIMM group 2 with error is enabled 8142 DIMM group ...

Page 167: ...ry Not Detected or Incorrect DIMM Type Check if memory DIMMs are installed correctly Change memory DIMM s If the same error still occurs call your service representative 1 3 4 3 All Memory Group Errors Check if memory DIMMs are installed correctly If the same error still occurs call your service representative 2 2 3 1 Illegal Interrupt Test Error If the same error still occurs call your service re...

Page 168: ...re References The following hardware illustrations show the devices associated with the error codes that appear on the screen of the display unit as listed in Table 5 1 DIMMGroups 1 3 2 Processor 1 Processor 2 Fan 6 Fan 1 Fan 2 Fan 5 Fan 4 Fan 3 ...

Page 169: ...n Level Identification During system Power On Self Test POST which runs automatically when your system is powered on system diagnostics are run Following the memory test diagnostic several messages will appear informing you that the mouse was detected and system configuration data updated when you see these messages the BMC messages are displayed next Note In order to see the diagnostic messages t...

Page 170: ...5 24 Problem Solving ...

Page 171: ...A Technical Specifications Server Unit ...

Page 172: ...g Peripheral Interface rear access PS 2 style 6 pin mini DIN keyboard connector PS 2 style 6 pin mini DIN mouse connector Four USB 4 pin port connectors Two serial 9 pin port connectors Parallel printer 25 pin port connector Two RJ 45 10Base T 100Base TX Ethernet port connector SVGA 15 pin port connector Ultra160 SCSI device 68 pin port connector option Option PCI Slots Four 64 bit PCI bus 66 MHz ...

Page 173: ...rk controller with two RJ 45 Ethernet connectors SCSI Controller Embedded Adaptec AIC7899W dual function controller Real time Clock Battery Lithium battery vendor part no CR2032 Peripheral Controller PC87417 Super I O controller Memory Board Up to 6 GB of ECC SDRAM DIMM two way interleaved memory Keyboard PS 2 compatibe 104 key 12 function keys separate numeric and cursor pads Mouse PS 2 mouse Pow...

Page 174: ...A 4 Technical Specifications ...

Page 175: ...B Connectors Overview External Device Connector Pin Information ...

Page 176: ...ront and rear of the server unit is provided as follows Front of server see Figure B 1 and Table B 3 USB port Rear of server see Figure B 2 Keyboard and Mouse ports see Table B 1 Serial ports COM1 and COM2 see Table B 2 USB ports see Table B 3 VGA video monitor port see Table B 4 RJ45 LAN ports see Table B 5 Parallel port see Table B 6 External SCSI port A A USB Port 4 USB Interface connector Figu...

Page 177: ... D RJ45 LAN Ports 1 2 10Base T 100Base TX network LAN connector E Video Monitor Port Monitor VGA video 15 pin connector F Serial Port 1 Serial port 9 pin connector G USB Ports 1 2 3 USB Interface connectors H Keyboard Port Keyboard PS 2 compatible 6 pin mini DIN connector I Mouse Port Mouse PS 2 compatible 6 pin mini DIN connector Not connected internally Figure B 2 Rear External Device Connector ...

Page 178: ... 2 NC 3 GND 3 GND 4 FUSED_VCC 5 V 4 FUSED_VCC 5 V 5 KEYCLK 5 MSECLK 6 NC 6 NC Serial Ports COM1 and COM2 OM04415 1 5 6 9 Table B 2 lists the connector pinouts for serial ports COM1 and COM2 Table B 2 Serial Ports COM1 and COM2 Connector Pinouts Pin Signal Description 1 DCD Data carrier detected 2 RXD_L Receive data 3 TXD_L Transmit data 4 DTR Data terminal ready 5 GND Ground 6 DSR Data set ready 7...

Page 179: ... VDC 1 5 VDC 1 5 VDC 1 5 VDC 2 DataL0 2 DataL1 2 DataL2 2 DataL3 3 DataH0 3 DataH1 3 DataH2 3 DataH3 4 GND 4 GND 4 GND 4 GND VGA Video Monitor Port 5 OM04417 1 15 11 6 10 Table B 4 lists the connector pinouts for the VGA video monitor port Table B 4 VGA Video Monitor Port Connector Pinouts Pin Signal Pin Signal 1 Red 9 Fused VCC 5V 2 Green 10 GND 3 Blue 11 NC 4 NC 12 DDCDAT 5 GND 13 HSYNC 6 GND 14...

Page 180: ...ceive data plus the positive signal for the RD differential pair contains the serial input data stream received from the network 4 NC 5 NC 6 RX Receive data minus the negative signal for the RD differential pair contains the same input as pin 3 7 NC 8 NC Parallel Port Table B 6 lists the connector pinouts for the parallel port Table B 6 Parallel Port Connector Pinouts Pin Signal Pin Signal 1 STROB...

Page 181: ...y of data for safe keeping The data is copied from computer memory or disk to a floppy disk magnetic tape or other media backup battery The battery in your computer that maintains the real time clock and the configuration information when the computer s power is removed base memory An area of memory between 0 and 640 kilobytes baud rate The speed with which data is transmitted during serial commun...

Page 182: ...ROM drive A type of mass storage device that reads information from a compact disk Centronics port An industry standard parallel port See also parallel port CGA Color Graphics Adapter A type of video display system that provides low resolution text and graphics on TTL monochrome and color monitors CMOS Complimentary Metal Oxide Semiconductor A type of low power integrated circuit used in computers...

Page 183: ...A software program that a computer must use to recognize and operate certain hardware such as a mouse or a video monitor disk drive A device that stores data on a hard or floppy disk A floppy disk drive requires a floppy disk to be inserted a hard disk drive has a permanently encased hard disk DOS Disk Operating System See operating system DRAM Dynamic RAM See RAM E ECC Error Checking and Correcti...

Page 184: ...and ROM expansion slot See backplane slot extended memory The protected memory above 1M that is directly accessible by the microprocessor through certain utilities and operating systems F fault resilient boot FRB Logic on the system board controlled by the System Management Board Controller that allows the system to continue to boot when system errors occur flash EPROM A type of memory device that...

Page 185: ...pe of hard disk drive with the control circuitry located inside the disk drive rather than on a drive controller card interface A connection between the computer and a peripheral device that enables them to exchange data See also parallel port and serial port ISA Industry Standard Architecture An industry standard for computers and circuit cards that transfer 16 bits of data at a time J jumper A s...

Page 186: ...puter that stores data and programs See also EMS extended memory RAM and ROM microprocessor The integrated circuit that processes data and controls the basic functions of the computer modem A device used to exchange information with other computers over telephone or data lines module A circuit board that plugs into a dedicated connector on the system board in your computer mouse A small input devi...

Page 187: ... bus controllers that processes and communicates 32 bits of data at a time This microprocessor also contains power management capabilities peripheral A device connected to and controlled by the computer such as an external disk drive or a printer pixel The smallest element that is visible on a video display The resolution of a video display system is measured in pixels PnP Plug n Play Plug and pla...

Page 188: ...stem management events The information stored includes the name of the event the date and time the event occurred and data pertinent to the event Event data may include POST error codes that reflect hardware errors or software conflicts within the system serial communication Information sent sequentially one bit at a time serial port The connector on the back of your computer that allows the trans...

Page 189: ...CSI interface based on Ultra3 SCSI technology This interface features data transfer speeds up to 160MB second double edge clocking cyclical redundancy checking CRC providing higher levels of data reliability and domain validation that detects the configuration of the SCSI bus and automatically tests and adjusts the SCSI bus transfer rate to optimize interoperability Note that the Ultra 160 m uses ...

Page 190: ...10 Glossary ...

Page 191: ...onents added to the system such as a power supply hard disk drives add in boards or printers Record the model and serial numbers of the unit and system baseboard The model and serial numbers of the system unit are recorded on a label attached to the rear of the unit The serial number of the system board is located along the left side of the board near the PCI expansion slot covers The location of ...

Page 192: ...l 5 25 Inch Peripheral Additional 5 25 Inch Peripheral Hard Disk Drive 1 Hard Disk Drive 2 Hard Disk Drive 3 Hard Disk Drive 4 Hard Disk Drive 5 Optional Hard Disk Drive 1 Optional Hard Disk Drive 2 Optional Hard Disk Drive 3 Optional Hard Disk Drive 4 Optional Hard Disk Drive 5 Optional RAID Controller Monitor Keyboard Mouse External Peripheral 1 External Peripheral 2 300 Watt Power Supply 350 Wa...

Page 193: ...3 SCSI 1 13 system board management BMC 1 14 video 1 13 D Diagnostic procedures 5 6 Disk array 1 15 E Error codes See POST Error messages 5 13 Exit menu configuring in setup 3 18 F Features system board 1 9 G Getting familiar with the system 2 10 H Hot swap hard drives 4 49 power supply 4 59 SCSI hard disk drive bay upgrade kit 4 51 Hot swapping 1 17 Hot swap system hard disk drive bays 1 3 power ...

Page 194: ...ty notices xii SCSI hard disk drive bay upgrade kit 4 51 SCSISelect utility adaptec 3 19 Security 1 19 software lock SSU 1 19 Security menu configuring in setup 3 12 Server management BMC 1 14 features 1 14 intrusion detection 1 19 Server menu configuring in setup 3 14 Setup advanced menu 3 8 boot menu contents 3 17 exit menu 3 18 integrated peripheral configuration menu 3 9 main menu 3 5 security...

Page 195: ...difying the system board 4 11 preparation 4 3 removing and installing a processor 4 14 removing the side access panel 4 4 replacing the real time clock calendar battery 4 11 tools recommended 4 3 User password 1 19 Using the system 2 22 Using this guide ix W Wake on LAN remote power on function 1 18 Warning components might be hot 4 2 power on off switch 4 2 ...

Page 196: ...Index 4 ...

Page 197: ...xx ...

Page 198: ... 456 01575 N00 ...

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