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GETTING HELP WITH THE M204: Technical Support
related to the different products and information available.
If you cannot access this site over the Internet, a 1-900 number is also provided. This
is a dial-up line that goes directly to this FTP site. You can login “anonymous” and no
password is required. The number is 1-900-468-7727.
A fee is charged for using this number.
Two email addresses are provided if you want to contact Microplex. Please write to
if you have any general product questions or problems with
the unit. Contact
if you need technical assistance but
before doing so, please see Technical Support on page 158.
For specific service and support procedures, please see the following sub-sections.
Technical Support
Microplex offers technical support for any problems you may have with your M204. It
is available through any of the methods mentioned in Help Methods Available on page
157.
If you decide to call Microplex, you may be placed in a call queue depending on the
current support load. A support technician will get back to you as soon as one comes
available.
Email is usually the quickest option.
Requirements Before Contacting Technical Support
Before contacting Microplex for help, it is important that you:
•
go through the troubleshooting suggestions described in TROUBLESHOOTING
THE M204 on page 145,
•
delete your current print setup and try again.
If the printing problem still persists, please have this information on hand to speed up
the technical support process:
Note
Note
Summary of Contents for M204
Page 8: ...vi LIST OF TABLES...
Page 12: ...4 PREFACE Computer Entry and Display Conventions...
Page 22: ...14 GETTING TO KNOW THE M204 Overview of Print Server Installation...
Page 70: ...62 CONFIGURING THE M204 FOR NOVELL Host Configuration...
Page 124: ...116 USING NPWIN Starting a NPWin Session With An Unconfigured Unit...
Page 125: ...117...
Page 126: ...118...
Page 154: ...146 USING THE M204 S ADDITIONAL OPTIONS IP Routing...
Page 166: ...156 TROUBLESHOOTING THE M204 Windows Problems...
Page 192: ...182 GLOSSARY B A C...
Page 196: ...186 APPENDIX A Planning Your Print Setup...
Page 204: ...194 INDEX...