Microplex M204, Installation And Configuration Manual

Page: 161 / 204

TROUBLESHOOTING THE M204: Novell Problems 151
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Printing Related
The job goes to the queue but nothing prints
If nothing is printing, make sure you have a connection to the M204 first. Please see
Communication Related on page 149 if you are having connection-related problems.
Otherwise, consider these points to solve any printing problems you may be having in
your Novell environment:
• Does the job leave the queue or is it stuck there indefinitely? If it leaves properly,
the problem points to the actual printing mechanism on your Novell system (i.e.
CAPTURE, NPRINT, etc.), to the print job format, or to the printer itself.
Otherwise, concentrate on the configuration steps you’ve taken on your system.
• Have you confirmed that you can print from the M204 to the printer ignoring the
Novell setup altogether? Please see start on page 105 for a good test you can try.
• Is anything happening on the printer when the print job is sent? Sometimes, the
print job may have gotten to the printer but just may need a manual formfeed. If
this is the case, please see set model on page 97 for information on trailer strings.
• Is the printing mechanism you are using (i.e. CAPTURE, NPRINT, etc.)
configured to service the appropriate queue?
• Is the M204 configured as the queue’s Currently Attached Server? If not, make
sure you have associated the queue and the printer. Please see Host Configuration
on page 53.
• Is there a hold on the print job? If you select the job from PCONSOLE’s
CURRENT PRINT JOB ENTRIES, change the User Hold or Operator Hold to
no.
• If you look in PCONSOLE’s CURRENT QUEUE STATUS within the PRINT
QUEUE INFORMATION menu, is the server configured to service entries in this
queue? It is possible to turn servicing off here.
These are just a few things to confirm. If you are still having printing problems at this
point, try rebooting the M204 and either go over every step you took in your configu-
ration process, or try a new setup paying special attention to each step explained in
Host Configuration on page 53.
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