Mace HydroMace XCi, Product Manual, Page: 68 / 270

2. Click “ Start upload
” and the utility will “force” the WebComm card to talk to the FTPserver and upload
any data stored in the log. A successful upload will be completed if all the “
Settings
” in the
WebComm card have been entered correctly and there is a cell network in range with sufficient signal
strength.
3. If “ Upload completed successfully
” then click “
Close
” to exit from the WebComm utility. “
Start
”
the device as described in
Start/Stop HydroMACE XCi device
after the device has been fully
configured. Your data will now be uploaded regularly to the FTPserver for storage.
4. If the upload was not successful refer to the “ Error messages table
” to troubleshoot the WebComm
card.
Error messages table:
Error message Possible cause Remedy
Didn’t register in
network
No cell network available Check with cell provider that you
are in a coverage zone
Wrong cell network Check with cell provider that you
are in a coverage zone
Low cell signal strength Check the antenna con-
nection.Run signal strength com-
mand in WebComm utility
( AT+CSQ ). A high gain antenna
may need to be installed in low
signal strength areas
Antenna not connected Ensure antenna connected prop-
erly
MACE XCi User Manual - 68 -