Mace HydroMace XCi, Product Manual, Page: 268 / 270

MACE product repair procedure
In the unlikely event that your HydroMACE XCi device requires servicing at a MACE facility the following
procedure should be followed to ensure efficient service.
WARNING: Due to the potentially hazardous environments in which MACE
equipment operates, cleaning PRIOR to sending to a MACE service centre is
mandatory so we can ensure the safety of our service technicians. All products used
in wastewater applications must be certified clean and free of any potential biological
hazards.
1. Note the Serial Number/s and the instrument type of the products that you wish to ship for service.
2. In a manner appropriate to each device, decontaminate all exposed surfaces of Doppler sensors and
instrument housings. Seventy (70)% Isopropyl alcohol or a fresh solution of 1:25 (v/v) household
bleach:tapwater is suitable for most disinfection. Instruments used with wastewater may be
disinfected with a commercially available cleaner such as Lysol
®
or Pine-o-Cleen
®
if more convenient.
3. Complete the " Cleaning Certificate " ( download here ). Make a copy of the certificate and tape it to
the outside of the box. The original certificate should be packed with the goods. If cleaning is not
performed and/or a " Cleaning Certificate " is not returned with the product, MACE reserves the right
to withhold service until appropriate cleaning and certification have been completed. We will contact
the sender with regards to the disposition of the products.
4. Visit the MACE website and request a " Returned Goods Number (RG#) " by filling in the
appropriate details in the form.
5. MACE will contact you with an RG#, This MUST be written on the outside of the shipping box and on
any documentation being sent.
WARNING: If products are returned to a MACE facility without an RG#, they
will not be serviced until such time as the RG# Request form has been
completed on the website.
6. Pack the products to be returned in an appropriate manner. MACE instruments are fragile and should
be treated as such in any shipping context.
NOTE: Although the lead-acid battery used in XCi devices is certified for air
travel, MACE recommends removal of the main battery for return to MACE.
MACE XCi User Manual - 268 -