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background image

To obtain service data, you can run the ggeettiinnffoorr command. For more information about running the
ggeettiinnffoorr, see

http://sysmgt.lenovofiles.com/help/topic/toolsctr_cli_lenovo/onecli_r_getinfor_command.html

.

Contacting Support

You can contact Support to obtain help for your issue.

You can receive hardware service through a Lenovo Authorized Service Provider. To locate a service
provider authorized by Lenovo to provide warranty service, go to

https://datacentersupport.lenovo.com/

serviceprovider

and use filter searching for different countries. For Lenovo support telephone numbers, see

https://datacentersupport.lenovo.com/supportphonelist

for your region support details.

Appendix A. Getting help and technical assistance

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Summary of Contents for ThinkSystem SR550

Page 1: ...ThinkSystem SR550 Maintenance Manual Machine Types 7X03 and 7X04 ...

Page 2: ...ion be sure that you are familiar with the terms and conditions of the Lenovo warranty for your server which can be found at http datacentersupport lenovo com warrantylookup Fifteenth Edition December 2021 Copyright Lenovo 2017 2021 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant to a General Services Administration GSA contract use reproduction or disclosure is subj...

Page 3: ...5 Remove the rack latches 65 Install the rack latches 70 Hot swap drive replacement 74 Remove a hot swap drive 74 Install a hot swap drive 76 Simple swap drive replacement 79 Remove a simple swap drive 79 Install a simple swap drive 81 Backplane replacement 82 Remove the 3 5 inch drive backplane 82 Install the 3 5 inch drive backplane 83 Remove the 2 5 inch drive backplane 84 Install the 2 5 inch ...

Page 4: ...and serial number 159 Enable TPM TCM 160 Enable UEFI Secure Boot 164 Complete the parts replacement 164 Chapter 4 Problem determination 167 Event logs 167 General problem determination procedures 169 Resolving suspected power problems 169 Resolving suspected Ethernet controller problems 170 Troubleshooting by symptom 170 Power on and power off problems 171 Memory problems 172 Hard disk drive probl...

Page 5: ...ligheidsvoorschriften Ennen kuin asennat tämän tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de sécurité Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare questo prodotto leggere le Informazioni sulla Sicurezza Les sikkerhetsinformasjonen Safety Information før du installerer dette produktet Antes de insta...

Page 6: ...echnology Lenovo assumes you are qualified in the servicing of equipment and trained in recognizing hazards energy levels in products Access to the equipment is by the use of a tool lock and key or other means of security and is controlled by the authority responsible for the location Important Electrical grounding of the server is required for operator safety and correct system function Proper gr...

Page 7: ...n 3 Check for any obvious non Lenovo alterations Use good judgment as to the safety of any non Lenovo alterations 4 Check inside the server for any obvious unsafe conditions such as metal filings contamination water or other liquid or signs of fire or smoke damage 5 Check for worn frayed or pinched cables 6 Make sure that the power supply cover fasteners screws or rivets have not been removed or t...

Page 8: ...vi ThinkSystem SR550 Maintenance Manual ...

Page 9: ...tion cold storage and line of business applications as well as hosting The server comes with a limited warranty For details about the warranty see https support lenovo com us en solutions ht503310 For details about your specific warranty see http datacentersupport lenovo com warrantylookup Identifying your server When you contact Lenovo for help the machine type and serial number information helps...

Page 10: ...vice information Scan the QR code with a mobile device and a QR code reader application to get quick access to the Lenovo Service web site for this server The Lenovo Service Information Web site provides additional information for parts installation and replacement videos and error codes for server support The following illustration shows the QR code https support lenovo com p servers sr550 Figure...

Page 11: ... inch drive bays Intel Xeon 6230T processor is not supported If you are going to install Intel Xeon 6230N 6230T or 5220T processor use the heat sink with part number 01KP652 or 01KP653 Memory For 1st Generation Intel Xeon Scalable Processor SP Gen 1 Minimum 8 GB Maximum 384 GB using registered DIMMs RDIMMs 768 GB using load reduced DIMMs LRDIMMs Type depending on the model TruDDR4 2666 single rank...

Page 12: ... hot swap SAS SATA drives Up to sixteen 2 5 inch hot swap SAS SATA drives Up to two internal M 2 drives PCI Express PCIe slots One PCIe slot on system board Three PCIe slots on the riser 1 adapter Two PCIe slots on the riser 2 adapter For detailed information see Rear view on page 22 Input Output I O features Front panel One XClarity Controller USB connector One USB 3 0 connector One VGA connector...

Page 13: ...r ThinkSystem RAID 9350 8i 2GB Flash PCIe 12Gb Adapter ThinkSystem RAID 9350 16i 4GB Flash PCIe 12Gb Adapter Notes RAID 730 8i 1G Cache SAS SATA adapter is not available for North America RAID 530 8i SAS SATA adapter cannot be mixed with RAID 730 8i 1G Cache SAS SATA adapter RAID 730 8i 2G Flash SAS SATA adapter cannot be mixed with RAID 730 8i 1G Cache SAS SATA adapter or RAID 930 8i SAS SATA ada...

Page 14: ...ese sound power levels are measured in controlled acoustical environments according to procedures specified by ISO 7779 and are reported in accordance with ISO 9296 The declared acoustic noise levels are based on specified configurations and they may change depending on configurations conditions The declared acoustic noise levels may increase greatly if high power components are installed for exam...

Page 15: ...g ASHRAE class A2 10 35 C 50 95 F when the altitude exceeds 900 m 2953 ft the maximum ambient temperature value decreases by 1 C 1 8 F with every 300 m 984 ft of altitude increase ASHRAE class A3 5 40 C 41 104 F when the altitude exceeds 900 m 2953 ft the maximum ambient temperature value decreases by 1 C 1 8 F with every 175 m 574 ft of altitude increase ASHRAE class A4 5 45 C 41 113 F when the a...

Page 16: ... other environmental factors such as humidity or temperature might pose a risk to the device that is described in this document Risks that are posed by the presence of excessive particulate levels or concentrations of harmful gases include damage that might cause the device to malfunction or cease functioning altogether This specification sets forth limits for particulates and gases that are inten...

Page 17: ... the rate of copper corrosion growth in the thickness of the corrosion product in Å month and the rate of weight gain assumes that Cu2S and Cu2O grow in equal proportions 3 The derivation of the equivalence between the rate of silver corrosion growth in the thickness of the corrosion product in Å month and the rate of weight gain assumes that Ag2S is the only corrosion product 4 The deliquescent r...

Page 18: ... following table to determine the best Lenovo tool to use for installing and setting up the firmware Note The server UEFI settings for option ROM must be set to Auto or UEFI to update firmware using Lenovo XClarity Administrator or Lenovo XClarity Essentials For more information see the following Tech Tip https datacentersupport lenovo com us en solutions ht506118 Tool In band update Out of band u...

Page 19: ...ver updates Notes 1 For I O firmware updates 2 For BMC and UEFI firmware updates The latest firmware can be found at the following site http datacentersupport lenovo com us en products servers thinksystem sr550 7X03 downloads Lenovo XClarity Provisioning Manager From Lenovo XClarity Provisioning Manager you can update the Lenovo XClarity Controller firmware the UEFI firmware and the Lenovo XClarit...

Page 20: ...tials OneCLI is available at http sysmgt lenovofiles com help topic toolsctr_cli_lenovo onecli_c_update html Lenovo XClarity Essentials UpdateXpress Lenovo XClarity Essentials UpdateXpress provides most of OneCLI update functions through a graphical user interface GUI It can be used to acquire and deploy UpdateXpress System Pack UXSP update packages and individual updates UpdateXpress System Packs...

Page 21: ...hat adhere to the highest security standards in order to protect our customers and their data When potential vulnerabilities are reported it is the responsibility of the Lenovo Product Security Incident Response Team PSIRT to investigate and provide information to our customers so they may put mitigation plans in place as we work toward providing solutions The list of current advisories is availab...

Page 22: ...ting system Press the power button to start an orderly shutdown if supported by your operating system Press and hold the power button for more than 4 seconds to force a shutdown When in a standby state the server can respond to remote power on requests sent to the Lenovo XClarity Controller For information about powering on the server see Power on the server on page 13 14 ThinkSystem SR550 Mainten...

Page 23: ...le swap drives on page 18 Front view of server models with 2 5 inch hot swap drives The following illustrations show the front view of server models with eight and sixteen 2 5 inch hot swap drives Figure 4 Front view of server models with eight 2 5 inch hot swap drives 0 7 Figure 5 Front view of server models with sixteen 2 5 inch hot swap drives 0 15 Table 3 Components on the front of server mode...

Page 24: ...rive activity LED 4 Drive status LED Each hot swap drive has two LEDs Drive LED Status Description Drive status LED Solid yellow The drive has an error Blinking yellow blinking slowly about one flash per second The drive is being rebuilt Blinking yellow blinking rapidly about four flashes per second The RAID adapter is locating the drive Drive activity LED Solid green The drive is powered but not ...

Page 25: ...stalled in a rack you can use the rack latches to help you slide the server out of the rack You also can use the rack latches and screws to secure the server in the rack so that the server cannot slide out especially in vibration prone areas For more information refer to the Rack Installation Guide that comes with your rail kit 2 3 5 inch hot swap drive bays The number of the installed drives in y...

Page 26: ...information tab The Lenovo XClarity Controller network access label of the server is attached on the pull out information tab 8 VGA connector optional Used to attach a high performance monitor a direct drive monitor or other devices that use a VGA connector Front view of server models with 3 5 inch simple swap drives The following illustration shows the front view of server models with eight 3 5 i...

Page 27: ...cupied The vacant drive bays must be occupied by drive fillers 3 Front I O assembly For information about the controls connectors and status LEDs on the front I O assembly see Front I O assembly on page 19 5 Pull out information tab The Lenovo XClarity Controller network access label of the server is attached on the pull out information tab 6 VGA connector optional Used to attach a high performanc...

Page 28: ...ou can attach a mobile device installed with the application to run XClarity Controller event logs If the connector is set to have both functions you can press the ID button for three seconds to switch between the two functions 2 USB 3 0 connector Attach a USB compatible device such as a keyboard USB mouse or USB storage device 3 Power button with power status LED You can press the power button to...

Page 29: ...en The network is connected and active Off None The server is disconnected from the network 5 System ID button with ID LED Use this system ID button and the blue system ID LED to visually locate the server A system ID LED is also located on the rear of the server Each time you press the system ID button the state of both the system ID LEDs changes The LEDs can be changed to on blinking or off You ...

Page 30: ...bout troubleshooting see Troubleshooting by symptom on page 170 Off None The server is off or the server is on and is working correctly None Rear view The rear of the server provides access to several components including the power supplies PCIe adapters and Ethernet connectors The following illustration shows the rear view of the server Figure 11 Rear view of the server Table 7 Components on the ...

Page 31: ...sequence of Ethernet adapters with RJ 45 connectors Number of installed processor PCIe slot One processor 4 2 6 3 1 Two processors 4 2 6 3 5 1 PCIe adapter slot 1 2 and 3 on riser 1 There are three different risers that can be installed in riser 1 Type 1 Slot 1 PCIe x16 x8 x4 x1 full height half length Slot 2 PCIe x16 x8 x4 x1 full height half length Slot 3 PCIe x16 x8 x4 x1 full height half lengt...

Page 32: ...et connector 1 Used to attach an Ethernet cable for a LAN The Ethernet connector has two status LEDs to help you identify the Ethernet connectivity and activity See Rear view LEDs on page 24 Ethernet connector 1 can be set as XClarity Controller network connector To set Ethernet connector 1 as XClarity Controller network connector start Setup utility go to BMC Settings Network Settings Network Int...

Page 33: ...ovo XClarity Controller or a remote management program to change the state of the system ID LEDs to assist in visually locating the server among other servers 2 System error LED For the detailed information see Front I O assembly on page 19 3 Ethernet link LED 4 Ethernet activity LED Each Ethernet connector has two status LEDs Ethernet status LED Color Status Description 3 Ethernet link LED Green ...

Page 34: ...he installed power supplies enters into the standby state while the other one delivers the entire load When the power load increases the standby power supply will switch to active state to provide sufficient power to the system To disable zero output mode start the Setup utility go to System Settings Power Zero Output and select Disable If you disable the zero out mode both power supplies will be ...

Page 35: ...or 2 Riser 1 slot 3 LOM adapter connector 4 TCM1 TPM2 connector for Chinese Mainland only 5 Front USB connector 6 Front VGA connector 7 DIMM slots 8 Processor 1 socket 9 Operator information panel connector 10 System fan connectors 11 Cable retainer 12 Processor 2 socket 13 Backplane power connector 1 14 Backplane power connector 2 15 CMOS battery 16 Cable retainer Chapter 2 Server components 27 ...

Page 36: ...ector 18 Internal USB connector 19 Power supply 1 connector 20 SATA 4 7 connector 21 SATA 0 3 connector 22 M 2 module slot 23 Riser 2 slot Notes 1 Trusted Cryptography Module 2 Trusted Platform Module 28 ThinkSystem SR550 Maintenance Manual ...

Page 37: ...w the location of the switches and jumpers on the system board Note If there is a clear protective sticker on the top of the switch blocks you must remove and discard it to access the switches Figure 14 System board switches and jumpers Chapter 2 Server components 29 ...

Page 38: ...assword 4 Power permission SW6 switch 7 The default position is Off Changing this switch to the On position enables Power On 4 Force XCC reset SW6 switch 4 The default position is Off Changing this switch to the On position resets the Lenovo XClarity Controller 4 Force XCC update SW6 switch 3 The default position is Off Changing this switch to the On position forces the Lenovo XClarity Controller ...

Page 39: ...ng Some of the components in the server have internal cables and cable connectors To connect cables observe the following guidelines Power off the server before you connect or disconnect any internal cables See the documentation that comes with any external devices for additional cabling instructions It might be easier for you to route cables before you connect the devices to the server Chapter 2 ...

Page 40: ... locks on cable connectors when you disconnect cables from the system board Failing to release them before removing the cables will damage the cable sockets on the system board which are fragile Any damage to the cable sockets might require replacing the system board Some options such as RAID adapters might require additional internal cabling See the documentation that is provided for the option t...

Page 41: ...ple swap drive backplate comes with two power cables and two signal cables Connect the cables to the system board From To 1 Mini SAS cable labeled with 0 SATA 0 3 connector on the system board 2 Mini SAS cable labeled with 1 SATA 4 7 connector on the system board 3 Power cable labeled with 0 Backplane power connector 1 on the system board 4 Power cable labeled with 1 Backplane power connector 2 on...

Page 42: ...ves Cable From To 1 SAS signal cable SAS 0 and SAS 1 connectors on the backplane HBA RAID adapter installed in PCIe slot 4 Gen 3 C0C1 Gen 4 C0 2 Power cable Power connector on the backplane Backplane power connector 1 on the system board Note When Gen 4 HBA RAID adapter is installed ensure you use Gen 4 SAS signal cable ThinkSystem SR550 SR590 SR650 3 5 SAS SATA 8 Bay X40 RAID Cable Kit 34 ThinkSy...

Page 43: ...rs on the backplane HBA RAID adapter installed in PCIe slot 1 Gen 3 C0C1 Gen 4 C0 2 Power cable Power connector on the backplane Backplane power connector 1 on the system board Note When Gen 4 HBA RAID adapter is installed ensure you use Gen 4 SAS signal cable ThinkSystem SR550 SR590 SR650 3 5 SAS SATA 8 Bay X40 RAID Cable Kit Chapter 2 Server components 35 ...

Page 44: ...e routing for server models with twelve 3 5 inch hot swap drives and 16i adapter Cable From To 1 SAS signal cable SAS 0 and SAS 1 connectors on the backplane HBA RAID adapter installed in PCIe slot 4 Gen 3 C0C1 Gen 4 C0 2 SAS signal cable SAS 2 connector on the backplane HBA RAID adapter installed in PCIe slot 4 Gen 3 C2 Gen 4 C1 36 ThinkSystem SR550 Maintenance Manual ...

Page 45: ...1 on the system board 4 Power cable Power connector 2 on the backplane Backplane power connector 2 on the system board Note When Gen 4 HBA RAID adapter is installed ensure you use Gen 4 SAS signal cables ThinkSystem SR550 3 5 SAS SATA 12 Bay X40 RAID Cable Kit Chapter 2 Server components 37 ...

Page 46: ...D adapter installed in PCIe slot 1 Gen 3 C0C1 Gen 4 C0 2 SAS signal cable SAS 2 connector on the backplane HBA RAID adapter installed in PCIe slot 1 Gen 3 C2 Gen 4 C1 3 Power cable Power connector 1 on the backplane Backplane power connector 1 on the system board 4 Power cable Power connector 2 on the backplane Backplane power connector 2 on the system board 38 ThinkSystem SR550 Maintenance Manual...

Page 47: ...Note When Gen 4 HBA RAID adapter is installed ensure you use Gen 4 SAS signal cables ThinkSystem SR550 3 5 SAS SATA 12 Bay X40 RAID Cable Kit Chapter 2 Server components 39 ...

Page 48: ...with eight 2 5 inch hot swap drives Cable From To 1 SAS signal cable SAS 0 and SAS 1 connectors on the backplane HBA RAID adapter installed in PCIe slot 4 Gen 3 C0C1 Gen 4 C0 2 Power cable Power connector on the backplane Backplane power connector 1 on the system board Note When Gen 4 HBA RAID adapter is installed ensure you use Gen 4 SAS signal cable ThinkSystem SR550 SR590 SR650 2 5 SAS SATA Any...

Page 49: ...Chapter 2 Server components 41 ...

Page 50: ...e backplane HBA RAID adapter installed in PCIe slot 1 Gen 3 C0C1 Gen 4 C0 2 Power cable Power connector on the backplane Backplane power connector 1 on the system board Note When Gen 4 HBA RAID adapter is installed ensure you use Gen 4 SAS signal cable ThinkSystem SR550 SR590 SR650 2 5 SAS SATA AnyBay 8 Bay X40 RAID Cable Kit 42 ThinkSystem SR550 Maintenance Manual ...

Page 51: ...ing for server models with sixteen 2 5 inch hot swap drives and two 8i adapters Cable From To 1 SAS signal cable SAS 0 and SAS 1 connectors on the backplane 1 HBA RAID adapter installed in PCIe slot 4 Gen 3 C0C1 Gen 4 C0 2 SAS signal cable SAS 0 and SAS 1 connectors on the backplane 2 HBA RAID adapter installed in PCIe slot 1 Gen 3 C0C1 Gen 4 C0 Chapter 2 Server components 43 ...

Page 52: ...em board 4 Power cable Power connector 2 on the backplane Backplane 2 power connector on the system board Note When Gen 4 HBA RAID adapter is installed ensure you use Gen 4 SAS signal cable ThinkSystem SR550 SR590 SR650 2 5 SAS SATA AnyBay 8 Bay X40 RAID Cable Kit 44 ThinkSystem SR550 Maintenance Manual ...

Page 53: ...nd SAS 1 connectors on the backplane 2 HBA RAID adapter installed in PCIe slot 2 Gen 3 C0C1 Gen 4 C0 3 Power cable Power connector 1 on the backplane Backplane 1 power connector on the system board 4 Power cable Power connector 2 on the backplane Backplane 2 power connector on the system board Note When Gen 4 HBA RAID adapter is installed ensure you use Gen 4 SAS signal cable ThinkSystem SR550 SR5...

Page 54: ...ctors on the backplane 2 HBA RAID adapter installed in PCIe slot 4 Gen 3 C2C3 Gen 4 C1 3 Power cable Power connector 1 on the backplane Backplane 1 power connector on the system board 4 Power cable Power connector 2 on the backplane Backplane 2 power connector on the system board Note When Gen 4 HBA RAID adapter is installed ensure you use Gen 4 SAS signal cable ThinkSystem SR550 SR590 SR650 2 5 S...

Page 55: ...nd SAS 1 connectors on the backplane 2 HBA RAID adapter installed in PCIe slot 1 Gen 3 C2C3 Gen 4 C1 3 Power cable Power connector 1 on the backplane Backplane power connector 1 on the system board 4 Power cable Power connector 2 on the backplane Backplane power connector 2 on the system board Note When Gen 4 HBA RAID adapter is installed ensure you use Gen 4 SAS signal cable ThinkSystem SR550 SR5...

Page 56: ...gure 28 Server components on page 48 go to http datacentersupport lenovo com us en products servers thinksystem sr550 7x03 parts Note Depending on the model your server might look slightly different from the following illustration Some of the components might not be available on your server Figure 28 Server components 48 ThinkSystem SR550 Maintenance Manual ...

Page 57: ...your request you will be charged for the service Table 12 Parts list Index Description Tier 1 CRU Tier 2 CRU FRU Consuma ble and Structural parts For more information about ordering the parts shown in Figure 28 Server components on page 48 go to http datacentersupport lenovo com us en products servers thinksystem sr550 7x03 parts 1 Top cover 2 Air baffle 3 RAID super capacitor module 4 Heat sink 5...

Page 58: ...r sixteen 2 5 inch drive bays 23 Front I O assembly server models with eight 3 5 inch drive bays 24 System board 25 CMOS battery CR2032 26 System fan 27 DIMM 28 M 2 drive 29 M 2 retainer 30 M 2 backplane 31 Riser 1 bracket 32 Riser 2 bracket 33 Riser card 34 PCIe adapter 35 TCM TPM adapter for Chinese Mainland only 50 ThinkSystem SR550 Maintenance Manual ...

Page 59: ... Standards Association CSA For units intended to be operated at 115 volts Use a UL listed and CSA certified cord set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in length and a parallel blade grounding type attachment plug rated 15 amperes 125 volts For units intended to be operated at 230 volts U S use Use a UL listed and CSA certified cord set consist...

Page 60: ...52 ThinkSystem SR550 Maintenance Manual ...

Page 61: ...ailable as well Handling static sensitive devices on page 56 and Working inside the server with the power on on page 55 Make sure the components you are installing are supported by the server For a list of supported optional components for the server see https static lenovo com us en serverproven index shtml When you install a new server download and apply the latest firmware This will help ensure...

Page 62: ... hot swap capability This means that you can remove or install the drive while the server is still running Note See the system specific instructions for removing or installing a hot swap drive for any additional procedures that you might need to perform before you remove or install the drive After finishing working on the server make sure you reinstall all safety shields guards labels and ground w...

Page 63: ...server must be spared to allow server cooling system to work properly Leave approximately 50 mm 2 0 in of open space around the front and rear of the server Do not place any object in front of the fans For proper cooling and airflow refit the server cover before you turn the power on Do not operate the server for more than 30 minutes with the server cover removed for it might damage server compone...

Page 64: ...rge wrist strap or other grounding system Limit your movement to prevent building up static electricity around you Take additional care when handling devices during cold weather for heating would reduce indoor humidity and increase static electricity Always use an electrostatic discharge wrist strap or other grounding system particularly when working inside the server with the power on While the d...

Page 65: ...thorized to remove the covers where the label is attached To remove the top cover complete the following steps Watch the procedure A video of this procedure is available at https www youtube com playlist list PLYV5R7hVcs C9jFjZnXQ6AmTXaIdX6_HJ Figure 29 Top cover removal Step 1 Use a screwdriver to turn the cover lock to the open position as shown Step 2 Press the release button on the cover latch...

Page 66: ...ng on page 56 Before installing the top cover 1 Ensure that all cables adapters and other components are installed and seated correctly and that you have not left loose tools or parts inside the server 2 Ensure that all internal cables are correctly routed See Internal cable routing on page 31 3 If you are installing a new top cover attach the service label to the new top cover first if necessary ...

Page 67: ...is Step 2 Pivot the cover latch and slide the top cover to the front of the chassis at the same time until the top cover snaps into position Ensure that the cover latch is completely closed Step 3 Use a screwdriver to turn the top cover lock to the locked position Complete the parts replacement See Complete the parts replacement on page 164 Air baffle replacement Use this information to remove and...

Page 68: ...over See Remove the top cover on page 56 2 If there is a RAID super capacitor module installed on the top of the air baffle remove the RAID super capacitor module first To remove the air baffle complete the following step Watch the procedure A video of this procedure is available at https www youtube com playlist list PLYV5R7hVcs C9jFjZnXQ6AmTXaIdX6_HJ Figure 31 Air baffle removal Step 1 Grasp the...

Page 69: ...f this procedure is available at https www youtube com playlist list PLYV5R7hVcs C9jFjZnXQ6AmTXaIdX6_HJ Figure 32 Air baffle installation Step 1 Align the air baffle tabs with the slots on both sides of the chassis then lower the air baffle into the server Step 2 Press the air baffle down until it is securely seated Note Close the retaining clip on each end of the DIMM slot before installing the a...

Page 70: ...security bezel complete the following steps Watch the procedure A video of this procedure is available at https www youtube com playlist list PLYV5R7hVcs C9jFjZnXQ6AmTXaIdX6_HJ Step 1 Use the key to unlock the security bezel to the open position Figure 33 Unlocking the security bezel Step 2 Press the release latch 1 and pivot the security bezel outward to remove it from the chassis 62 ThinkSystem ...

Page 71: ...re installing the security bezel if you have removed the rack latches reinstall them See Install the rack latches on page 70 To install the security bezel complete the following steps Watch the procedure A video of this procedure is available at https www youtube com playlist list PLYV5R7hVcs C9jFjZnXQ6AmTXaIdX6_HJ Attention Before you ship the rack with the server installed reinstall and lock the...

Page 72: ... holder removal Step 2 Carefully insert the tabs on the security bezel into the slots on the right rack latch Then press and hold the release latch 1 and pivot the security bezel inward until the other side clicks into place Figure 36 Security bezel installation 64 ThinkSystem SR550 Maintenance Manual ...

Page 73: ...m the illustrations in this topic Remove the rack latches Use this information to remove the rack latches Read the installation Guidelines on page 53 Power off the server for this task on page 13 ATTENTION Static Sensitive Device Ground package before opening on page 56 Before removing the rack latches 1 If you have installed the security bezel remove it See Remove the security bezel on page 62 2 ...

Page 74: ...al To remove the rack latches complete the following steps Watch the procedure A video of this procedure is available at https www youtube com playlist list PLYV5R7hVcs C9jFjZnXQ6AmTXaIdX6_HJ 66 ThinkSystem SR550 Maintenance Manual ...

Page 75: ... disconnect the VGA cable 1 the front USB cable 2 and the operator information panel cable 3 or all cables from the system board Figure 39 Cable connection for the VGA connector the front USB connectors and the operator information panel on rack latches Chapter 3 Hardware replacement procedures 67 ...

Page 76: ...tch with the front VGA connector on it remove the screws that secure the cable retainer on the side of the server and then remove the cable retainer from the chassis Figure 40 Cable retainer removal 68 ThinkSystem SR550 Maintenance Manual ...

Page 77: ...ews that secure the rack latch Figure 41 Screws removal Step 4 On each side of the server slide the rack latch forward slightly and then remove the rack latch from the chassis Figure 42 Rack latch removal Chapter 3 Hardware replacement procedures 69 ...

Page 78: ...tective package that contains the new rack latch to any unpainted surface on the outside of the server Then take the new rack latch out of the package and place it on a static protective surface To install the rack latches complete the following steps Watch the procedure A video of this procedure is available at https www youtube com playlist list PLYV5R7hVcs C9jFjZnXQ6AmTXaIdX6_HJ Step 1 On each ...

Page 79: ...Step 2 Install the screws to secure the rack latch on each side of the server Figure 44 Screws installation Chapter 3 Hardware replacement procedures 71 ...

Page 80: ...cable the front information panel cable the front USB cable or all cables along with the chassis as shown Then install the screws to secure the cable retainer Figure 45 Cable retainer installation 72 ThinkSystem SR550 Maintenance Manual ...

Page 81: ...formation panel cable 3 or all cables to the system board Figure 46 Cable connection for the VGA connector and front I O assembly on rack latches After installing the rack latches 1 Install the ID label plate to the right rack latch as shown Chapter 3 Hardware replacement procedures 73 ...

Page 82: ...c interference EMI integrity and cooling of the server are protected by having all drive bays covered or occupied The number of the installed drives in your server varies depending on the server model The vacant bays are either covered by an EMI protective panel or occupied by drive fillers When installing a drive save the removed drive filler in case that you later remove the drive and need the d...

Page 83: ...remove a hot swap drive complete the following steps Watch the procedure A video of this procedure is available at https www youtube com playlist list PLYV5R7hVcs C9jFjZnXQ6AmTXaIdX6_HJ Step 1 Slide the release latch to unlock the drive handle Figure 48 Opening the handle of a 2 5 inch hot swap drive Figure 49 Opening the handle of a 3 5 inch hot swap drive Step 2 Grasp the handle and slide the dr...

Page 84: ...If you are instructed to return the old hot swap drive follow all packaging instructions and use any packaging materials that are provided Install a hot swap drive Use this information to install a hot swap drive Read the installation Guidelines on page 53 ATTENTION Static Sensitive Device Ground package before opening on page 56 76 ThinkSystem SR550 Maintenance Manual ...

Page 85: ...ix drives of different types and different capacities in one system but not in one RAID array The following order is recommended when installing the drives Drive type priority solid state drive SAS hard disk drive SATA hard disk drive Drive capacity priority the lowest capacity first The drives in a single RAID array must be the same type same size and same capacity Before installing a hot swap dr...

Page 86: ...hen take the new drive out of the package and place it on a static protective surface To install a hot swap drive complete the following steps Watch the procedure A video of this procedure is available at https www youtube com playlist list PLYV5R7hVcs C9jFjZnXQ6AmTXaIdX6_HJ Figure 54 2 5 inch hot swap drive installation 78 ThinkSystem SR550 Maintenance Manual ...

Page 87: ...follow those instructions in addition to the instructions in this topic Ensure that you have all the cables and other equipment that are specified in the documentation that comes with the drive The electromagnetic interference EMI integrity and cooling of the server are protected by having all drive bays covered or occupied The number of the installed drives in your server varies depending on the ...

Page 88: ...nformation To remove a simple swap drive complete the following steps Watch the procedure A video of this procedure is available at https www youtube com playlist list PLYV5R7hVcs C9jFjZnXQ6AmTXaIdX6_HJ Step 1 Use a screwdriver to turn the handle lock 1 to the unlocked position The handle opens automatically Figure 56 Opening the handle of a 3 5 inch simple swap drive Step 2 Pull the handle and ca...

Page 89: ...g from number 0 Follow the installation order when you install a drive See Front view on page 15 You can mix drives of different types and different capacities in one system but not in one RAID array The following order is recommended when installing the drives Drive type priority solid state drive SATA hard disk drive Drive capacity priority the lowest capacity first The drives in a single RAID a...

Page 90: ...acement Use this information to remove and install the backplane Remove the 3 5 inch drive backplane Use this information to remove the 3 5 inch drive backplane Read the installation Guidelines on page 53 Power off the server for this task on page 13 ATTENTION Static Sensitive Device Ground package before opening on page 56 Before removing the backplane 1 Remove the top cover See Remove the top co...

Page 91: ...m the backplane If you are instructed to return the old backplane follow all packaging instructions and use any packaging materials that are provided Install the 3 5 inch drive backplane Use this information to install the 3 5 inch drive backplane Read the installation Guidelines on page 53 Power off the server for this task on page 13 ATTENTION Static Sensitive Device Ground package before openin...

Page 92: ...at the four hooks on the chassis pass through the corresponding holes in the backplane Then slide the new backplane as shown until it is secured into place After installing the backplane 1 Reinstall drives or drive fillers 2 Complete the parts replacement See Complete the parts replacement on page 164 Remove the 2 5 inch drive backplane Use this information to remove the 2 5 inch drive backplane R...

Page 93: ...6AmTXaIdX6_HJ Figure 62 2 5 inch drive backplane removal Step 1 Lift the release tabs and pivot the backplane backward slightly to release it from the two pins on the chassis Step 2 Lift the backplane out of the chassis carefully Step 3 Disconnect cables from the backplane If you are instructed to return the old backplane follow all packaging instructions and use any packaging materials that are p...

Page 94: ...e server Then take the new 2 5 inch drive backplane out of the package and place it on a static protective surface To install the 2 5 inch drive backplane complete the following steps Watch the procedure A video of this procedure is available at https www youtube com playlist list PLYV5R7hVcs C9jFjZnXQ6AmTXaIdX6_HJ Figure 63 2 5 inch drive backplane installation Step 1 Connect the cables to the ba...

Page 95: ...e installation Guidelines on page 53 Power off the server for this task on page 13 ATTENTION Static Sensitive Device Ground package before opening on page 56 Before removing the 3 5 inch simple swap drive backplate assembly 1 Remove the top cover See Remove the top cover on page 56 2 Remove all the installed drives and drive fillers if any from the drive bays See Remove a simple swap drive on page...

Page 96: ...Power off the server for this task on page 13 ATTENTION Static Sensitive Device Ground package before opening on page 56 Before installing the 3 5 inch simple swap drive backplate assembly touch the static protective package that contains the new 3 5 inch simple swap drive backplate assembly to any unpainted surface on the outside of the server Then take the new 3 5 inch simple swap drive backplat...

Page 97: ... cables to the system board See Internal cable routing on page 31 3 Complete the parts replacement See Complete the parts replacement on page 164 Front I O assembly replacement Use this information to remove and install the front I O assembly Note Depending on the model your server and the front I O assembly might look different from the illustrations in this topic Remove the front I O assembly Us...

Page 98: ...sconnect the front VGA cable 1 the USB cable 2 and the operator information panel cable 3 from the system board Figure 66 Front I O assembly cable connection To remove the front I O assembly complete the following steps Watch the procedure A video of this procedure is available at https www youtube com playlist list PLYV5R7hVcs C9jFjZnXQ6AmTXaIdX6_HJ 90 ThinkSystem SR550 Maintenance Manual ...

Page 99: ...wer off the server for this task on page 13 ATTENTION Static Sensitive Device Ground package before opening on page 56 Before you install the front I O assembly touch the static protective package that contains the new front I O assembly to any unpainted surface on the outside of the server Then take the new front I O assembly out of the package and place it on a static protective surface To insta...

Page 100: ...ert the new front I O assembly into the corresponding bay in the chassis Then install the screws to secure the front I O assembly Figure 68 Front I O assembly installation 92 ThinkSystem SR550 Maintenance Manual ...

Page 101: ...parts replacement See Completing the parts replacement on page 164 Hot swap power supply replacement Use this information to remove and install a hot swap power supply Remove a hot swap power supply Use this information to remove a hot swap power supply Read the installation Guidelines on page 53 ATTENTION Static Sensitive Device Ground package before opening on page 56 Chapter 3 Hardware replacem...

Page 102: ... the device ensure that all power cords are disconnected from the power source S001 DANGER Electrical current from power telephone and communication cables is hazardous To avoid a shock hazard Connect all power cords to a properly wired and grounded electrical outlet source Connect any equipment that will be attached to this product to properly wired outlets sources When possible use one hand only...

Page 103: ...据丢失因错误执行热插拔导致的设备故障或损坏不属于保修范围 NEVER CONNECT AND DISCONNECT THE POWER SUPPLY CABLE AND EQUIPMENT WHILE YOUR EQUIPMENT IS POWERED ON WITH DC SUPPLY hot plugging Otherwise you may damage the equipment and result in data loss the damages and losses result from incorrect operation of the equipment will not be covered by the manufacturers warranty S035 CAUTION Never remove the cover on a power supply o...

Page 104: ...llowing Figure 71 CMA adjustment a Press down the stop bracket 1 and rotate it to the open position b Rotate the CMA out of the way to gain access to the power supply Step 2 Disconnect the power cord from the hot swap power supply Note If you are replacing two power supplies do the power supply replacement one by one to ensure that the power supply to the server is not interrupted Do not disconnec...

Page 105: ...supply installed or one has a power supply installed and the other has a power supply filler installed If you are instructed to return the old power supply follow all packaging instructions and use any packaging materials that are provided Install a hot swap power supply Use this information to install a hot swap power supply Read the installation Guidelines on page 53 ATTENTION Static Sensitive D...

Page 106: ...abel on the cover S035 CAUTION Never remove the cover on a power supply or any part that has this label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician S002 CAUTION The power control button on the dev...

Page 107: ... ensure you have turned off the server or disconnected the dc power sources at the breaker panel 3 In order for the ThinkSystem products to operate error free in both a DC or AC electrical environment a TN S earthing system which complies to 60364 1 IEC 2005 standard has to be present or installed 在直流输入状态下若电源供应器插座不支持热插拔功能请务必不要对设备电源线进行热插拔此操作可能导致设备损坏及数据丢失因错误执行热插拔导致的设备故障或损坏不属于保修范围 NEVER CONNECT...

Page 108: ...6AmTXaIdX6_HJ Step 1 Touch the static protective package that contains the new power supply to any unpainted surface on the outside of the server Then take the power supply out of the package and place it on a static protective surface Step 2 If the server is in a rack adjust the cable management arm CMA to gain access to the power supply bay If you have installed the ThinkSystem 2U CMA Upgrade Ki...

Page 109: ... end of the power cord to the new power supply connector then connect the other end of the power cord into a properly grounded electrical outlet 2 If the server is powered off power on the server Ensure that both the power input LED and the power output LED on the power supply are lit indicating that the power supply is operating properly RAID super capacitor module replacement Use this informatio...

Page 110: ...RAID super capacitor module complete the following steps Watch the procedure A video of this procedure is available at https www youtube com playlist list PLYV5R7hVcs C9jFjZnXQ6AmTXaIdX6_HJ Step 1 Disconnect the cable of the RAID super capacitor module Step 2 Gently press the tab on the air baffle as shown and remove the RAID super capacitor module from the air baffle at the same time Figure 77 RA...

Page 111: ...ace it on a static protective surface To install a RAID super capacitor module complete the following steps Watch the procedure A video of this procedure is available at https www youtube com playlist list PLYV5R7hVcs C9jFjZnXQ6AmTXaIdX6_HJ Step 1 Note the orientation of the RAID super capacitor module Then gently press the tab on the air baffle as shown and install the RAID super capacitor module...

Page 112: ...this information to remove a riser card Read the installation Guidelines on page 53 Power off the server for this task on page 13 ATTENTION Static Sensitive Device Ground package before opening on page 56 Before removing a riser card remove the top cover See Remove the top cover on page 56 To remove a riser card complete the following steps Watch the procedure A video of this procedure is availabl...

Page 113: ...Figure 80 Riser 1 assembly removal Chapter 3 Hardware replacement procedures 105 ...

Page 114: ...that are installed on the riser card See Remove a PCIe adapter on page 110 Step 4 Remove the two screws that secure the failing riser card Then remove the failing riser card from the bracket as shown Figure 82 riser card removal 106 ThinkSystem SR550 Maintenance Manual ...

Page 115: ...new riser card to any unpainted surface on the outside of the server Then take the new riser card out of the package and place it on a static protective surface To install a riser card complete the following steps Watch the procedure A video of this procedure is available at https www youtube com playlist list PLYV5R7hVcs C9jFjZnXQ6AmTXaIdX6_HJ Step 1 Ensure the mounting studs in the bracket go th...

Page 116: ...ers on the new riser card Step 5 Install the riser assembly by doing one of the following To install the riser 1 assembly align the mounting stud on the system board with the corresponding hole in the riser bracket Meanwhile align the rear of the riser 1 assembly with the corresponding rail guides in the rear of the chassis Then carefully press the riser 1 assembly straight down into the chassis u...

Page 117: ...ser 2 assembly align the rear of the riser 2 assembly with the corresponding rail guides in the rear of the chassis Then carefully press the riser 2 assembly straight down into the chassis until it is fully seated Chapter 3 Hardware replacement procedures 109 ...

Page 118: ... adapter a host bus adapter a PCIe RAID adapter or any other supported PCIe adapters Remove a PCIe adapter Use this information to remove a PCIe adapter This topic contains the following information Remove a PCIe adapter from the riser assembly on page 110 Remove a PCIe adapter from the system board on page 112 Remove a PCIe adapter from the riser assembly Use this information to remove a PCIe ada...

Page 119: ...m the PCIe adapter 3 Remove the riser assembly and lay it upside down on a flat clean and static protective surface See Remove a riser card on page 104 To remove a PCIe adapter from the riser assembly complete the following steps Watch the procedure A video of this procedure is available at https www youtube com playlist list PLYV5R7hVcs C9jFjZnXQ6AmTXaIdX6_HJ Step 1 Press the tab to pivot the PCI...

Page 120: ...n the specific type your PCIe adapter might look different from the illustration in this topic Use any documentation that comes with the PCIe adapter and follow those instructions in addition to the instructions in this topic Before removing a PCIe adapter from the system board 1 Remove the top cover See Remove the top cover on page 56 2 Record the cable connections on the PCIe adapter and then di...

Page 121: ...se this information to install a PCIe adapter on the system board or the riser assembly This topic contains the following information Install a PCIe adapter on the system board on page 114 Install a PCIe adapter on the riser assembly on page 115 Notes Your server supports the PCIe slot 5 when two processors are installed PCIe slot 6 does not support PCIe adapters with external mini SAS HD connecto...

Page 122: ...tion to the instructions in this topic To install a PCIe adapter on the system board complete the following steps Watch the procedure A video of this procedure is available at https www youtube com playlist list PLYV5R7hVcs C9jFjZnXQ6AmTXaIdX6_HJ Step 1 Locate the PCIe slot 4 If the slot is covered with a slot bracket open the retention latch and remove the slot bracket from the chassis Store the ...

Page 123: ... Static Sensitive Device Ground package before opening on page 56 Before installing a PCIe adapter on the riser assembly touch the static protective package that contains the new PCIe adapter to any unpainted surface on the outside of the server Then take the new PCIe adapter out of the package and place it on a static protective surface Notes Depending on the specific type your PCIe adapter might...

Page 124: ...rom the riser assembly Store the bracket in case that you later remove the PCIe adapter and need the bracket to cover the place Step 4 Position the PCIe adapter near the PCIe slot Then carefully press the PCIe adapter straight into the slot until it is securely seated Ensure that the PCIe adapter bracket is secured by the riser adapter bracket Figure 91 Installing a PCIe adapter on the riser assem...

Page 125: ...se this information to remove the serial port module Read the installation Guidelines on page 53 Power off the server for this task on page 13 ATTENTION Static Sensitive Device Ground package before opening on page 56 Before removing the serial port module remove the top cover See Remove the top cover on page 56 To remove the serial port module complete the following steps Watch the procedure A vi...

Page 126: ...rt module to any unpainted surface on the outside of the server Then take the new serial port module out of the package and place it on a static protective surface To install the serial port module complete the following steps Watch the procedure A video of this procedure is available at https www youtube com playlist list PLYV5R7hVcs C9jFjZnXQ6AmTXaIdX6_HJ Step 1 If the slot is covered with a slo...

Page 127: ...disable the Serial over LAN SOL feature I lanplus H IP U USERID P PASSW0RD sol deactivate For Microsoft Windows operating system a Open the ipmitool and enter the following command to disable the SOL feature I lanplus H IP U USERID P PASSW0RD sol deactivate b Open Windows PowerShell and enter the following command to disable the Emergency Management Services EMS feature Bcdedit ems no c Restart th...

Page 128: ...ower source Remove a system fan Use this information to remove the system fan Read the installation Guidelines on page 53 Power off the server for this task on page 13 ATTENTION Static Sensitive Device Ground package before opening on page 56 Before removing a system fan 1 Remove the top cover See Remove the top cover on page 56 2 Remove the air baffle See Remove the air baffle on page 60 To remov...

Page 129: ...r off the server for this task on page 13 ATTENTION Static Sensitive Device Ground package before opening on page 56 Before installing a system fan 1 Remove the air baffle See Remove the air baffle on page 60 2 Touch the static protective package that contains the new system fan to any unpainted surface on the outside of the server Then take the new system fan out of the package and place it on a ...

Page 130: ...the front to the rear of the server Step 3 Connect the fan cable to the system board Complete the parts replacement See Complete the parts replacement on page 164 System fan cage replacement Use this information to remove and install the system fan cage Remove the system fan cage Use this information to remove the system fan cage Read the installation Guidelines on page 53 Power off the server for...

Page 131: ...ollowing steps Watch the procedure A video of this procedure is available at https www youtube com playlist list PLYV5R7hVcs C9jFjZnXQ6AmTXaIdX6_HJ Figure 97 System fan cage removal Step 1 Remove the screws that secure the system fan cage to the chassis from the exterior of the chassis Step 2 Grasp the system fan cage and carefully lift it out of the chassis If you are instructed to return the old...

Page 132: ... following steps Watch the procedure A video of this procedure is available at https www youtube com playlist list PLYV5R7hVcs C9jFjZnXQ6AmTXaIdX6_HJ Figure 98 System fan cage installation Step 1 Align the holes in the system fan cage with the corresponding screw holes in the chassis Then put the system fan cage straight down into the chassis Step 2 Install the screws from the exterior of the chas...

Page 133: ...ck memory modules directly on top of each other during storage Never touch the gold memory module connector contacts or allow these contacts to touch the outside of the memory module connector housing Handle memory modules with care never bend twist or drop a memory module Do not use any metal tools such as jigs or clamps to handle the memory modules because the rigid metals may damage the memory ...

Page 134: ...rver Your server supports up to 6 memory modules when one processor is installed and up to 12 memory modules when two processors are installed The following memory configurations are supported depending on the processors installed For Intel Xeon SP Gen 1 Minimum 8 GB only one processor installed and only one 8 GB RDIMM installed in the CPU1 DIMM3 slot Maximum 384 GB using RDIMMs two processors ins...

Page 135: ...RDIMM with ECC technology The following illustration helps you to locate the memory module slots on the system board Figure 100 Memory module slots on the system board The following memory configurations are available Independent mode on page 127 Mirroring mode on page 128 Rank sparing mode on page 129 Independent mode Independent mode provides high performance memory capability You can populate a...

Page 136: ...numbers install the three memory modules in slots 7 8 and 9 Table 15 Independent mode with two processors Total memory modules Processor 2 Processor 1 Total memo ry mod ules 12 11 10 9 8 7 6 5 4 3 2 1 2 9 3 2 3 9 4 3 3 4 10 9 4 3 4 5 10 9 4 3 2 5 6 10 9 8 4 3 2 6 7 10 9 8 5 4 3 2 7 8 11 10 9 8 5 4 3 2 8 9 11 10 9 8 5 4 3 2 1 9 10 11 10 9 8 7 5 4 3 2 1 10 11 11 10 9 8 7 6 5 4 3 2 1 11 12 12 11 10 9...

Page 137: ...10 9 8 7 6 5 4 3 2 1 4 9 8 3 2 4 5 9 8 3 2 1 5 6 9 8 7 3 2 1 6 8 11 10 9 8 5 4 3 2 8 9 9 8 7 6 5 4 3 2 1 9 10 11 10 9 8 6 5 4 3 2 1 10 12 12 11 10 9 8 7 6 5 4 3 2 1 12 Rank sparing mode In rank sparing mode one rank of a memory module works as the spare rank for the other ranks on the same channel The spare rank is not available as system memory Notes All memory modules to be installed must be the...

Page 138: ...ormation to install a memory module Read the installation Guidelines on page 53 Power off the server for this task on page 13 ATTENTION Static Sensitive Device Ground package before opening on page 56 Attention Disconnect all power cords for this task Memory modules are sensitive to static discharge and require special handling Refer to the standard guidelines for Handling static sensitive devices...

Page 139: ...ure that you observe the installation rules and sequence 2 Touch the static protective package that contains the new memory module to any unpainted surface on the outside of the server Then take the new memory module out of the package and place it on a static protective surface To install a memory module complete the following steps Watch the procedure A video of this procedure is available at ht...

Page 140: ...eplacement See Complete the parts replacement on page 164 LOM adapter replacement Use this information to remove and install the LOM adapter Remove the LOM adapter Use this information to remove the LOM adapter Read the installation Guidelines on page 53 Power off the server for this task on page 13 ATTENTION Static Sensitive Device Ground package before opening on page 56 Before removing the LOM ...

Page 141: ...r Read the installation Guidelines on page 53 Power off the server for this task on page 13 ATTENTION Static Sensitive Device Ground package before opening on page 56 Before installing the LOM adapter touch the static protective package that contains the new LOM adapter to any unpainted surface on the outside of the server Then take the new LOM adapter out of the package and place it on a static p...

Page 142: ...and M 2 drive is also known as M 2 module Remove the M 2 backplane and M 2 drive Use this information to remove the M 2 backplane and M 2 drive Read the installation Guidelines on page 53 Power off the server for this task on page 13 ATTENTION Static Sensitive Device Ground package before opening on page 56 Before removing the M 2 backplane and M 2 drive 1 Remove the top cover See Remove the top c...

Page 143: ...o of this procedure is available at https www youtube com playlist list PLYV5R7hVcs C9jFjZnXQ6AmTXaIdX6_HJ Step 1 Grasp the M 2 backplane at both ends and pull it straight up to remove it from the system board Figure 105 M 2 backplane removal Step 2 Remove the M 2 drive from the M 2 backplane Chapter 3 Hardware replacement procedures 135 ...

Page 144: ...s they will both release outward when you slide the retainer backward c Rotate the M 2 drive away from the M 2 backplane d Pull it away from the connector 2 at an angle of approximately 30 degrees If you are instructed to return the old M 2 backplane or M 2 drive follow all packaging instructions and use any packaging materials that are provided 136 ThinkSystem SR550 Maintenance Manual ...

Page 145: ...tive surface 2 Adjust the retainer on the M 2 backplane to accommodate the particular size of the M 2 drive you wish to install See Adjust the retainer on the M 2 backplane on page 140 3 Locate the connector on each side of the M 2 backplane Notes Some M 2 backplanes support two identical M 2 drives When two M 2 drives are installed align and support both M 2 drives when sliding the retainer forwa...

Page 146: ...ide the retainer forward toward the connector to secure the M 2 drive into place Attention When sliding the retainer forward ensure that the two nubs 3 on the retainer enter the small holes 4 on the M 2 backplane Once they enter the holes you will hear a soft click sound Step 4 Align the blue plastic supports at each end of the M 2 backplane with the guide pins on the system board Then insert the ...

Page 147: ...air baffle for proper airflow Figure 110 M 2 drive air baffle installation 2 If you have removed the riser assembly next to the M 2 backplane reinstall it See Install a riser card on page 107 3 Complete the parts replacement See Complete the parts replacement on page 164 4 Use the Lenovo XClarity Provisioning Manager to configure the RAID For more information see Chapter 3 Hardware replacement pro...

Page 148: ...is available at https www youtube com playlist list PLYV5R7hVcs C9jFjZnXQ6AmTXaIdX6_HJ Figure 111 M 2 retainer adjustment Step 1 Press both sides of the retainer 1 Step 2 Move the retainer forward until it is in the large opening of the keyhole Step 3 Take the retainer out of the keyhole Step 4 Insert the retainer into the correct keyhole Step 5 Press both sides of the retainer Step 6 Slide the re...

Page 149: ... procedure A video of this procedure is available at https www youtube com playlist list PLYV5R7hVcs C9jFjZnXQ6AmTXaIdX6_HJ Step 1 Remove the top cover See Remove the top cover on page 56 Step 2 Locate the TCM TPM connector on the system board See the System board components on page 27 Step 3 Press the release latch on the TCM TPM adapter and lift it straight up Notes Carefully handle the TCM TPM ...

Page 150: ...ve Device Ground package before opening on page 56 To install the TCM TPM adapter complete the following steps Watch the procedure A video of this procedure is available at https www youtube com playlist list PLYV5R7hVcs C9jFjZnXQ6AmTXaIdX6_HJ Step 1 Touch the static protective package that contains the new TCM TPM adapter to any unpainted surface on the outside of the server Then take the new TCM...

Page 151: ...you begin replacing a processor make sure that you have an alcohol cleaning pad part number 00MP352 and gray thermal grease part number 41Y9292 Intel Xeon SP Gen 2 processors are supported on the system board with part number 01PE842 If you use the system board with part number 01GV277 update your system firmware to the latest level before installing an Intel Xeon SP Gen 2 processor Otherwise the ...

Page 152: ...onnection failures Remove and install only one PHM at a time If the system board supports multiple processors install the PHMs starting with the first processor socket Do not allow the thermal grease on the processor or heat sink to come in contact with anything Contact with any surface can compromise the thermal grease rendering it ineffective Thermal grease can damage components such as electric...

Page 153: ...t sink label b Lift the processor heat sink module from the processor socket After removing a PHM If you are removing the PHM as part of a system board replacement set the PHM aside If you are removing the PHM remove the fan 4 after you remove the PHM Then install a fan filler to cover the place If you are replacing the processor or heat sink separate the processor and its retainer from the heat s...

Page 154: ...rmal grease side down and the processor contact side up to prevent the processor from falling out of the retainer Note The processor retainer will be removed and discarded in a later step and replaced with a new one If you are replacing the processor you will be reusing the heat sink Wipe the thermal grease from the bottom of the heat sink using an alcohol cleaning pad If you are replacing the hea...

Page 155: ... the processor socket Do not remove the grease cover from a heat sink until you are instructed to do so To ensure the best performance check the manufacturing date on the new heat sink and make sure it does not exceed 2 years Otherwise wipe off the existing thermal grease and apply the new grease onto it for optimal thermal performance Notes PHMs are keyed for the socket where they can be installe...

Page 156: ...ges to prevent touching the contacts or the thermal grease if it is applied With the processor contact side up flex the ends of the retainer down and away from the processor to release the retaining clips then remove the processor from the retainer Discard the old retainer b Install a new processor retainer Figure 117 Installing a processor retainer 1 Position the processor on the new retainer so ...

Page 157: ...ur uniformly spaced dots while each dot consists of about 0 1 ml of thermal grease Figure 118 Proper shape of the thermal grease 4 If you are replacing a heat sink remove the processor identification label from the old heat sink and place it on the new heat sink in the same location The label is on the side of the heat sink closest to the triangular alignment mark If you are unable to remove the l...

Page 158: ... until the clips at all four corners engage To install a PHM complete the following steps Watch the procedure A video of this procedure is available at https www youtube com playlist list PLYV5R7hVcs C9jFjZnXQ6AmTXaIdX6_HJ Step 1 Remove the processor socket cover if one is installed on the processor socket by placing your fingers in the half circles at each end of the cover and lifting it from the...

Page 159: ...e screws until they stop then visually inspect to make sure that there is no gap between the screw shoulder beneath the heat sink and the microprocessor socket For reference the torque required for the nuts to fully tighten is 1 4 1 6 newton meters 12 14 inch pounds After installing a PHM 1 Complete the parts replacement See Completing the parts replacement on page 164 CMOS battery replacement Use...

Page 160: ...resentative to be recycled or disposed of in a proper manner To order replacement batteries call 1 800 IBM SERV within the U S and 1 800 465 7999 or 1 800 465 6666 within Canada Outside the U S and Canada call your support center or business partner Note After you replace the CMOS battery you must reconfigure the server and reset the system date and time S004 CAUTION When replacing the lithium bat...

Page 161: ...he socket might require replacing the system board Do not tilt or push the CMOS battery by using excessive force Figure 121 CMOS battery removal After removing the CMOS battery 1 Install a new CMOS battery 2 Dispose of the CMOS battery as required by local ordinances or regulations Install the CMOS battery Use this information to install the CMOS battery Read the installation Guidelines on page 53...

Page 162: ...m has a module containing a lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not Throw or immerse into water Heat to more than 100 C 212 F Repair or disassemble Dispose of the battery as required by local ordinances or regulations S002 CAUTION The power control button ...

Page 163: ...e you return the system board make sure that you install the CPU socket dust covers from the new system board To replace a CPU socket dust cover 1 Take a dust cover from the CPU socket assembly on the new system board and orient it correctly above the CPU socket assembly on the removed system board 2 Gently press down the dust cover legs to the CPU socket assembly pressing on the edges to avoid da...

Page 164: ...ll damage the cable connectors on the system board Any damage to the cable connectors may require replacing the system board 3 Remove any of the following components that are installed on the system board and put them in a safe static protective place See the related topics in this chapter Air baffle System fans Processor and heat sink module PHM Note Do not disassemble the PHM Riser assembly DIMM...

Page 165: ...socket dust cover 1 Take a dust cover from the CPU socket assembly on the new system board and orient it correctly above the CPU socket assembly on the removed system board 2 Gently press down the dust cover legs to the CPU socket assembly pressing on the edges to avoid damage to the socket pins You might hear a click on the dust cover is securely attached 3 Make sure that the dust cover is secure...

Page 166: ... on the new system board are inserted into the corresponding holes in the rear panel Figure 124 System board installation Step 3 Install the four screws that you removed After installing the system board 1 Push the power supplies into the bays until they click into place 2 Install any components that you removed from the failing system board See the related topics in Chapter 3 Hardware replacement...

Page 167: ...ype and serial number from Lenovo XClarity Essentials OneCLI 1 Download and install Lenovo XClarity Essentials OneCLI To download Lenovo XClarity Essentials OneCLI go to the following site https datacentersupport lenovo com solutions HT116433 2 Copy and unpack the OneCLI package which also includes other required files to the server Make sure that you unpack the OneCLI and the required files to th...

Page 168: ...c_password The BMC IMM XCC account password 1 of 12 accounts Note BMC IMM or XCC internal LAN USB IP address account name and password are all valid for this command Example commands are as follows onecli config set SYSTEM_PROD_DATA SysInfoProdName m t_model bmc xcc_user_id xcc_password xcc_external_ip onecli config set SYSTEM_PROD_DATA SysInfoSerialNum s n bmc xcc_user_id xcc_password xcc_externa...

Page 169: ...r remote accessing to the target system To set the TPM policy from Lenovo XClarity Essentials OneCLI 1 Read TpmTcmPolicyLock to check whether the TPM_TCM_POLICY has been locked OneCli exe config show imm TpmTcmPolicyLock override imm userid password ip_address Note The imm TpmTcmPolicyLock value must be Disabled which means TPM_TCM_POLICY is NOT locked and changes to the TPM_TCM_POLICY are permitt...

Page 170: ...back to Disabled 8 Read back the value to check whether the Lock is accepted or rejected command as below OneCli exe config show imm TpmTcmPolicy override imm userid password ip_address Note If the read back value is changed from Disabled to Enabled that means the TPM_TCM_ POLICY has been locked successfully There is no method to unlock a policy once it has been set other than replacing system boa...

Page 171: ... server b Click Drivers Software c Navigate to the version of Lenovo XClarity Essentials OneCLI for your operating system and download the package 2 Run the following command to set the TPM version Note You can change the TPM version from 1 2 to 2 0 and back again However you can toggle between versions a maximum of 128 times To set the TPM version to version 2 0 OneCli exe config set TrustedCompu...

Page 172: ...I Setup page click System Settings Security Secure Boot 4 Enable Secure Boot and save the settings From Lenovo XClarity Essentials OneCLI To enable UEFI Secure Boot from Lenovo XClarity Essentials OneCLI 1 Download and install Lenovo XClarity Essentials OneCLI To download Lenovo XClarity Essentials OneCLI go to the following site https datacentersupport lenovo com solutions HT116433 2 Run the foll...

Page 173: ... device drivers http datacentersupport lenovo com Update the system firmware See Firmware updates on page 9 Use the Lenovo XClarity Provisioning Manager to update the UEFI configuration For more information see http sysmgt lenovofiles com help topic LXPM UEFI_setup html Use the Lenovo XClarity Provisioning Manager to configure the RAID if you have installed or removed a hot swap drive a RAID adapt...

Page 174: ...166 ThinkSystem SR550 Maintenance Manual ...

Page 175: ... using some other management application begin with the Lenovo XClarity Controller event log Event logs An alert is a message or other indication that signals an event or an impending event Alerts are generated by the Lenovo XClarity Controller or by UEFI in the servers These alerts are stored in the Lenovo XClarity Controller Event Log If the server is managed by the Chassis Management Module 2 o...

Page 176: ...r supply voltages fan speeds and component status The Lenovo XClarity Controller provides various interfaces to systems management software and to system administrators and users to enable remote management and control of a server The Lenovo XClarity Controller monitors all components of the server and posts events in the Lenovo XClarity Controller event log Figure 126 Lenovo XClarity Controller e...

Page 177: ...es all system tests suspect a network cabling problem that is external to the server Resolving suspected power problems Power problems can be difficult to solve For example a short circuit can exist anywhere on any of the power distribution buses Usually a short circuit will cause the power subsystem to shut down because of an overcurrent condition Complete the following steps to diagnose and reso...

Page 178: ... transmit receive activity is off make sure that the hub and network are operating and that the correct device drivers are installed Step 5 Check the LAN activity LED on the rear of the server The LAN activity LED is lit when data is active on the Ethernet network If the LAN activity LED is off make sure that the hub and network are operating and that the correct device drivers are installed Step ...

Page 179: ...on about accessing the management controller user interface see the XClarity Controller product documentation http sysmgt lenovofiles com help topic com lenovo systems management xcc doc dw1lm_c_chapter2_ openingandusing html 5 Check http datacentersupport lenovo com for any tech tips service bulletins related to the embedded hypervisor and the server 6 Make sure that other software works on the s...

Page 180: ...problem remains or if you are using an ACPI aware operating system suspect the system board Memory problems Use this information to resolve issues related to memory Displayed system memory less than installed physical memory on page 172 Multiple rows of DIMMs in a branch identified as failing on page 173 Displayed system memory less than installed physical memory Complete the following steps until...

Page 181: ... 6 Trained technician only Replace the system board Hard disk drive problems Use this information to resolve issues related to the hard disk drives Server cannot recognize a hard drive on page 173 Multiple hard drives fail on page 174 Multiple hard drives are offline on page 174 A replacement hard disk drive does not rebuild on page 174 Green hard disk drive activity LED does not represent actual ...

Page 182: ...If the adapter fails the test disconnect the backplane signal cable from the adapter and run the tests again If the adapter fails the test replace the adapter Multiple hard drives fail Complete the following steps until the problem is solved View the Lenovo XClarity Controller event log for events related to power supplies or vibration issues and resolve those events Make sure that the device driv...

Page 183: ...rolling or distorted on page 176 The wrong characters appear on the screen on page 176 Incorrect characters are displayed Complete the following steps 1 Verify that the language and locality settings are correct for the keyboard and operating system 2 If the wrong language is displayed update the server firmware to the latest level See Firmware updates on page 9 Screen is blank 1 If the server is ...

Page 184: ...t least 305 mm 12 in apart and turn on the monitor Notes a To prevent diskette drive read write errors make sure that the distance between the monitor and any external diskette drive is at least 76 mm 3 in b Non Lenovo monitor cables might cause unpredictable problems 2 Reseat the monitor cable 3 Replace the components listed in step 2 one at a time in the order shown restarting the server each ti...

Page 185: ...n click System Settings Devices and I O Ports USB Configuration 3 If you are using a USB hub disconnect the USB device from the hub and connect it directly to the server Optional device problems Use this information to solve problems related to optional devices External USB device not recognized on page 177 PCIe adapter is not recognized or is not functioning on page 177 A Lenovo optional device t...

Page 186: ...s successful If the reboot is successful shut down the solution and reinstall the PCIe card you removed If the reboot failed repeat step 2 to step 5 A Lenovo optional device that was just installed does not work 1 Make sure that The device is supported for the server see https static lenovo com us en serverproven index shtml You followed the installation instructions that came with the device and ...

Page 187: ...ts a Failing serial device b Serial cable 3 Replace the following components a Failing serial device b Serial cable 4 Trained technician only Replace the system board Intermittent problems Use this information to solve intermittent problems Intermittent external device problems on page 179 Intermittent KVM problems on page 180 Intermittent unexpected reboots on page 180 Intermittent external devic...

Page 188: ...mer To check the POST watchdog time restart the server and press F1 to display the Lenovo XClarity Provisioning Manager system setup interface Then click BMC Settings POST Watchdog Timer 2 If the reset occurs after the operating system starts disable any automatic server restart ASR utilities such as the Automatic Server Restart IPMI Application for Windows or any ASR devices that are installed 3 ...

Page 189: ...start System Setup on page 182 Voltage planar fault is displayed in the event log on page 182 Unusual smell on page 183 Server seems to be running hot on page 183 Cracked parts or cracked chassis on page 183 The server immediately displays the POST Event Viewer when it is turned on Complete the following steps until the problem is solved 1 Correct any errors that are indicated by the light path di...

Page 190: ...s F1 to start System Setup Configuration changes such as added devices or adapter firmware updates and firmware or application code problems can cause the server to fail POST the power on self test If this occurs the server responds in either of the following ways The server restarts automatically and attempts POST again The server hangs and you must manually restart the server for the server to a...

Page 191: ...ution Order 2 Move the RAID adapter with operation system installed to the top of the list 3 Select Save 4 Reboot the system and auto boot to operation system Cracked parts or cracked chassis Contact Lenovo Support Software problems Use this information to solve software problems 1 To determine whether the problem is caused by the software make sure that The server has the minimum memory that is n...

Page 192: ...184 ThinkSystem SR550 Maintenance Manual ...

Page 193: ...lowing location http thinksystem lenovofiles com help index jsp You can take these steps to try to solve the problem yourself Check all cables to make sure that they are connected Check the power switches to make sure that the system and any optional devices are turned on Check for updated software firmware and operating system device drivers for your Lenovo product The Lenovo Warranty terms and c...

Page 194: ...a new diagnostic to collect new data Lenovo XClarity Controller You can use the Lenovo XClarity Controller web interface or the CLI to collect service data for the server The file can be saved and sent to Lenovo Support For more information about using the web interface to collect service data see http sysmgt lenovofiles com help topic com lenovo systems management xcc doc NN1ia_c_ servicesandsupp...

Page 195: ...t to obtain help for your issue You can receive hardware service through a Lenovo Authorized Service Provider To locate a service provider authorized by Lenovo to provide warranty service go to https datacentersupport lenovo com serviceprovider and use filter searching for different countries For Lenovo support telephone numbers see https datacentersupport lenovo com supportphonelist for your regi...

Page 196: ...188 ThinkSystem SR550 Maintenance Manual ...

Page 197: ...ew editions of the publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not aff...

Page 198: ... currently supported drives that are available from Lenovo Maximum memory might require replacement of the standard memory with an optional DIMM Each solid state memory cell has an intrinsic finite number of write cycles that the cell can incur Therefore a solid state device has a maximum number of write cycles that it can be subjected to expressed as total bytes written TBW A device that has exce...

Page 199: ...ference suppression devices that are supplied with the monitor Additional electronic emissions notices are available at http thinksystem lenovofiles com help index jsp Taiwan BSMI RoHS declaration Taiwan import and export contact information Contacts are available for Taiwan import and export information Appendix B Notices 191 ...

Page 200: ...192 ThinkSystem SR550 Maintenance Manual ...

Page 201: ... 151 replacing 151 collecting service data 186 completing parts replacement 164 contamination particulate and gaseous 8 cover installing 58 removing 56 replacing 56 CPU installing 147 removing 144 replacing 143 creating a personalized support web page 185 custom support web page 185 D devices static sensitive handling 56 E enable TPM 160 Ethernet controller troubleshooting 170 Ethernet controller ...

Page 202: ... installing 147 removing 144 replacing 143 microprocessor heat sink module installing 147 removing 144 replacing 143 monitor problems 175 mouse problems 176 N network problems 180 note i notes important 190 notices 189 O observable problems 181 optional device problems 177 P particulate contamination 8 parts list 48 parts replacement completing 164 PCIe troubleshooting 177 PCIe adapter installing ...

Page 203: ...rial port module 117 simple swap drive 79 system board 155 system fan 119 system fan cage 122 TCM TPM adapter 140 top cover 56 retainer on M 2 backplane adjusting 140 riser card replacing 104 S safety iii safety inspection checklist iv 54 Secure Boot 164 security advisories 13 security bezel installing 63 removing 62 replacing 62 serial number 159 serial port module installing 118 removing 117 rep...

Page 204: ...observable problems 181 power on and power off problems 171 power problems 180 serial device problems 179 symptoms based troubleshooting 170 USB device problems 176 video 175 Trusted Cryptographic Module 160 Trusted Platform Module 160 U UEFI Secure Boot 164 update firmware 9 updating machine type 159 USB device problems 176 V video problems 175 W working inside the server power on 55 196 ThinkSys...

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