L-3 Communications Office STE, User Manual

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STE User’s Manual Notes
Rel. 2.6 12-1
CHAPTER 12 NOTES
12-1. WARRANTY
L-3 Communications warrants the STE, and any ancillary or optional equipment delivered with the STE,
for a period of three years. The STE identification sticker, located at the rear of the STE, lists the date of
Manufacture. The warranty expiration date is three years from the date of Manufacture on the sticker,
unless an extended warranty has been procured.
If the equipment fails, within the warranty period, we will repair or replace the defective unit provided you
notify us, either by telephone or in writing, prior to the expiration date of the warranty. The warranty
covers all parts, hardware and firmware, for terminals and other options or ancillaries purchased with your
STE. Defective material should not be returned except as directed by our service department technician.
This warranty
DOES NOT extend to defects or failures resulting from:
•
Neglect, accident, or abuse
•
Use in other than a normal and customary manner
•
Improper installation
•
Unauthorized alterations and repairs
•
Acts of God
•
Improper use of peripheral devices
When you experience a failure, contact the STE Service Center by telephone at (800) 339-6197 or (856)
338-6207. We will help you try to restore your STE. If it cannot be restored, you will be authorized to
return the item for repair. You will be given an “RMA Number” and a point of contact.
The authorization
number (RMA Number) and point of contact must be posted on the exterior of the shipping
container, near the address
(see sample below).
NOTE
If possible, make a Carry Card (current settings) and zeroize the STE prior to
packing it for return for repair/replacement. The Carry Card will facilitate reloading
the STE when it is returned.
Ship the item to our STE Service Center at:
L-3 Communications
Communications Systems – East
STE Service Center
11 Federal Street
Camden, NJ 08103-1013
RMA#
Please contact:
Phone: