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Diagnostics

67

Director 2/140 Service Manual

Figure 17: Monitor Log panel

Were one or more event codes found?

NO

YES

↓

Return to the MAP step that sent you here.

53

You are at the console of an OSI or FICON server attached to the director
reporting the problem. If an incident occurs on the Fibre Channel link between the
director and server, a link incident record is generated and sent to the server using
the reporting procedure defined in T11/99-017v0 (OSI) or the FICON architecture
document (FICON).

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Summary of Contents for StorageWorks 2/140 - Director Switch

Page 1: ...Manual hp StorageWorks Director 2 140 Product Version FW v06 xx HAFM SW v08 02 00 Third Edition July 2004 Part Number AA RTDTC TE This guide provides procedures for servicing the HP StorageWorks Director 2 140 ...

Page 2: ...ranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft MS Windows Windows and Windows NT are U S registered trademarks of Microsoft Corporation UNIX is a regi...

Page 3: ...age Web Site 17 HP Authorized Reseller 17 1 General Information 19 Director Description 20 Maintenance Approach 21 Front View 22 Rear View 22 Software Diagnostic Features 24 HAFM and Element Manager Diagnostics 24 HAFM Services Application 25 Event Table 26 Status Line 26 Embedded Web Server Diagnostics 27 SNMP Trap Message Support 28 E Mail and Call Home Support 29 Tools and Test Equipment 29 Too...

Page 4: ...Determination 138 MAP 0800 HAFM Appliance or Web Browser PC Hardware Problem Determination 153 3 Repair Information 161 Factory Defaults 162 Procedural Notes 162 Using Log Information 163 Viewing Logs 165 Exporting Log Data 165 Obtaining Port Diagnostic Information 166 UPM Card LEDs 167 HAFM Appliance 169 Viewing the Port List View 169 Viewing the Performance View 171 Viewing Port Properties 175 V...

Page 5: ... a UPM Card 204 Manage Firmware Versions 206 Determine a Director Firmware Version 206 Add a Firmware Version 207 Modify a Firmware Version Description 209 Delete a Firmware Version 210 Download a Firmware Version to a Director 210 Manage Configuration Data 213 Back up the Configuration 213 Restore the Configuration 214 Reset Configuration Data 214 Install or Upgrade Software 218 4 FRU Removal and...

Page 6: ...ower Supply 242 RRP AC Module 244 Tools Required 244 Removing the AC Module 244 Replacing the AC Module 245 RRP Redundant SBAR Assembly 247 Tools Required 247 Removing the SBAR Assembly 247 Replacing the SBAR Assembly 248 RRP Redundant Fan Module 250 Tools Required 250 Removing the Fan Module 250 Replacing the Fan Module 251 RRP Power Module Assembly 253 Tools Required 253 Removing the Power Modul...

Page 7: ... 389 Figures 1 Director FRUs front access 22 2 Director FRUs rear access 23 3 HAFM Services window 25 4 Torque tool and hex adapter 30 5 SFP fiber optic loopback plug 30 6 Fiber optic protective plug 31 7 Null modem cable 31 8 LCD panel during boot sequence 47 9 HAFM 8 Log In dialog box 47 10 View All HAFM 8 window 48 11 Port Properties dialog box 54 12 Link Incident Log 54 13 Event Log 56 14 View...

Page 8: ...37 Zoning dialog box Zone Library tab 146 38 Zoning dialog box Active Zone Set tab 146 39 View Logs dialog box 165 40 Port List View 170 41 Performance View 172 42 Port Properties dialog box 175 43 Port Technology dialog box 178 44 Monitor panel Port List page 179 45 Monitor panel Port Stats page 180 46 View panel Port Properties page 183 47 Port Diagnostics dialog box 185 48 Save Data Collection ...

Page 9: ...33 75 SFP optical transceiver removal and replacement 237 76 UPM filler blank removal and replacement 240 77 Redundant power supply removal and replacement 242 78 AC module removal and replacement 245 79 SBAR assembly removal and replacement 248 80 Fan module removal and replacement 251 81 Power module assembly removal and replacement 254 82 Backplane removal and replacement 258 83 Front accessibl...

Page 10: ...Reasons 143 19 Bytes 8 through 11 Failure Reasons and Actions 151 20 MAP 0700 Segmentation Reasons and Actions 153 21 Factory set Defaults 162 22 Port Operational States 167 23 Invalid Attachment Messages and Explanations 176 24 Factory set Defaults 222 25 Concurrent FRU Names and ESD Requirements 225 26 non concurrent FRU Names and ESD Precautions 226 27 Front Accessible FRU Parts List 264 28 Rea...

Page 11: ...this Guide About this Guide About this Guide This guide describes the service procedures for the HP StorageWorks Director 2 140 About this Guide topics include Overview page 12 Conventions page 13 Rack Stability page 16 Getting Help page 17 ...

Page 12: ...or 2 140 Related Documentation For a list of corresponding documentation included with this product see the Related Documents section of the HP StorageWorks Director Release Notes For the latest information documentation and firmware releases please visit the HP StorageWorks website http h18006 www1 hp com storage saninfrastructure html For information about Fibre Channel standards visit the Fibre...

Page 13: ...set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or death Table 1 Document Conventions Convention Element Blue text Figure 1 Cross reference links Bold Menu items buttons and key field and tab names Italics File names application names text emphasis and document titles in body text Monospace font User input command and directory names an...

Page 14: ...ing equipment symbols may be found on hardware for which this guide pertains They have the following meanings Any enclosed surface or area of the equipment marked with these symbols indicates the presence of electrical shock hazards Enclosed area contains no operator serviceable parts WARNING To reduce the risk of personal injury from electrical shock hazards do not open this enclosure Any RJ 45 r...

Page 15: ...arked with these symbols indicate the presence of multiple sources of power WARNING To reduce the risk of personal injury from electrical shock remove all power cords to completely disconnect power from the power supplies and systems Any product or assembly marked with these symbols indicates that the component exceeds the recommended weight for one individual to handle safely WARNING To reduce th...

Page 16: ...pment be sure that The leveling jacks are extended to the floor The full weight of the rack rests on the leveling jacks In single rack installations the stabilizing feet are attached to the rack In multiple rack installations the racks are coupled Only one rack component is extended at any time A rack may become unstable if more than one rack component is extended for any reason ...

Page 17: ...n available before calling Technical support registration number if applicable Product serial numbers Product model names and numbers Applicable error messages Operating system type and revision level Detailed specific questions HP Storage Web Site The HP web site has the latest information on this product as well as the latest drivers Access storage at http www hp com country us eng prodserv stor...

Page 18: ...About this Guide 18 Director 2 140 Service Manual ...

Page 19: ... centric A SAN provides speed high capacity and flexibility for the enterprise and is primarily based upon Fibre Channel architecture The Director 2 140 implements Fibre Channel technology that provides scalable bandwidth 2 125 gigabits per second redundant switched data paths and long transmission distances up to 35 kilometers with extended reach optical transceivers or 100 kilometers with repeat...

Page 20: ...lled The HAFM appliance is a rack mount server HAFM appliance that provides a central point of control for up to 48 directors and or edge switches Multiple directors and the HAFM appliance communicate through the customer s local area network LAN The director provides dynamic switched connections for servers and devices supports mainframe and Open Systems Interconnection OSI computing environments...

Page 21: ... appliance failure hardware or software Ethernet LAN communication failure between the director and HAFM appliance Link failure between a port and attached device ISL failure or segmentation of an E_Port Fault isolation and service procedures vary depending on the system event information provided Fault isolation and related service information is provided through maintenance analysis procedures M...

Page 22: ...ssible from the front of the director Figure 1 Director FRUs front access Rear View Figure 2 displays FRUs accessible from the rear of the director 1 Power and system error LEDs 2 Up to 32 universal port module UPM cards 3 Redundant control processor CTP cards 4 Power module assembly 1 2 3 4 ...

Page 23: ...tor 2 140 Service Manual Figure 2 Director FRUs rear access 1 Redundant fan modules 2 Up to 3 universal port module UPM cards 3 Maintenance port 4 Redundant serial crossbar SBAR assemblies 5 AC module 6 Power supplies 2 1 3 4 5 6 ...

Page 24: ...atic notification of significant system events to designated support personnel or administrators HAFM and Element Manager Diagnostics Note HAFM and Element Manager screens in this manual may not match the screens on your server and workstation The title bars have been removed and the fields may contain data that does not match the data seen on your system HAFM and Element Manager provide a Java ba...

Page 25: ...tor Element Manager User Guide For a description of the HAFM application refer to the HP StorageWorks HA Fabric Manager User Guide HAFM Services Application The HP StorageWorks HAFM Services application provides a central control point and server side functionality in a client server environment The application runs as a Windows 2000 service and starts automatically when the HAFM appliance is powe...

Page 26: ...h each event Each check box allows service personnel to mark an event as viewed acknowledged with appropriate action taken Date Time The date and time the event was reported to the HAFM appliance Product The product associated with the event Some events are associated with the HAFM application while others are associated with a specific instance of the Element Manager In the latter case the produc...

Page 27: ...password When the interface opens the default display is the View panel Service personnel can perform monitoring configuration maintenance and diagnostic functions as follows View panel Quickly inspect and determine the operational status of the director and inspect director properties and operating parameters FRU properties and Fibre Channel port properties Configure panel Configure or change Dir...

Page 28: ... for director fault isolation using the Embedded Web Server interface See Diagnostics on page 33 for the fault isolation tasks SNMP Trap Message Support Unsolicited SNMP trap messages that indicate director operational state changes or failure conditions can be customer configured to be transmitted to up to 12 management workstations If installed on a dedicated Ethernet LAN the workstations commun...

Page 29: ...rough the Element Manager For additional information refer to the HP StorageWorks SNMP Reference Guide for Directors and Edge Switches E Mail and Call Home Support If e mail notification and call home support are configured for the director as part of the customer support process service personnel may be Notified of a director problem by e mail message either directly or through a system administr...

Page 30: ...and damage logic cards Figure 4 Torque tool and hex adapter Fiber optic loopback plug An SFP multi mode shortwave laser or single mode longwave laser loopback plug Figure 5 is required to perform port loopback diagnostic tests Four multi mode loopback plugs are shipped with the director Both plug types are shipped if shortwave laser and longwave laser transceivers are installed Figure 5 SFP fiber ...

Page 31: ...modem cable Tools Supplied by Service Personnel The following tools are expected to be supplied by service personnel performing director maintenance actions Use of the tools may be required to perform one or more test service or verification tasks Scissors or pocket knife A sharp cutting edge scissors or knife blade may be required to cut the protective strapping when unpacking replacement FRUs St...

Page 32: ...operating system installed RS 232 serial communication software installed such as ProComm Plus or HyperTerminal HyperTerminal is provided with Windows operating systems Fiber optic cleaning kit The kit contains tools and instructions to clean fiber optic cable connectors loopback plugs and protective plugs Additional Information The following Director 2 140 documents provide additional information...

Page 33: ...faults page 34 Quick Start page 34 MAP 0000 Start MAP page 45 MAP 0100 Power Distribution Analysis page 69 MAP 0200 POST Failure Analysis page 78 MAP 0300 HAFM Appliance Software Problem Determination page 83 MAP 0400 Loss of HAFM Appliance or Web Browser PC Communication page 92 MAP 0500 FRU Failure Analysis page 107 MAP 0600 UPM Card Failure and Link Incident Analysis page 115 MAP 0700 Fabric IS...

Page 34: ...el for information or describe a specific action to be performed MAPs provide information to interpret system events isolate a director failure to a single FRU remove and replace the failed FRU and verify director operation Factory Defaults Table 3 lists the defaults for the passwords and IP subnet and gateway addresses Table 3 Factory set Defaults Quick Start Table 4 lists the MAPs Fault isolatio...

Page 35: ... and Corresponding Maintenance Action Event Code Explanation Action 001 System power down Power on director 010 Login server unable to synchronize databases Go to MAP 0700 Fabric ISL and Segmented Port Problem Determination 011 Login server database invalid Go to MAP 0700 Fabric ISL and Segmented Port Problem Determination 020 Name server unable to synchronize databases Go to MAP 0700 Fabric ISL a...

Page 36: ... ISL and Segmented Port Problem Determination 063 Remote director or switch has too many ISLs Go to MAP 0700 Fabric ISL and Segmented Port Problem Determination 070 E_Port is segmented Go to MAP 0700 Fabric ISL and Segmented Port Problem Determination 071 Director is isolated Go to MAP 0700 Fabric ISL and Segmented Port Problem Determination 072 E_Port connected to unsupported switch Go to MAP 070...

Page 37: ...l 091 Database replication discontinued No action required unless this event occurs without the backup CTP failing or being removed If so perform the data collection procedure and return the information to HP for analysis by third level support personnel 120 Error while processing system management command If this event persists perform data collection procedure Collecting Maintenance Data on page...

Page 38: ...n Analysis 201 Power supply DC voltage failure Go to MAP 0100 Power Distribution Analysis 202 Power supply thermal failure Go to MAP 0100 Power Distribution Analysis 203 Power supply AC voltage recovery No action required 204 Power supply DC voltage recovery No action required 206 Power supply removed Replace FRU 207 Power supply installed No action required 208 Power supply false shutdown Go to M...

Page 39: ...ing fan propeller recovered No action required 315 Cooling fan propeller recovered No action required 320 Fan module removed Replace FRU 321 Fan module installed No action required 400 Power up diagnostic failure Go to MAP 0200 POST Failure Analysis 410 CTP card reset No action required 411 Firmware fault Go to MAP 0200 POST Failure Analysis 412 CTP watchdog timer reset Perform the data collection...

Page 40: ... ECC single bit errors occurred No action required 430 Excessive Ethernet transmit errors Go to MAP 0400 Loss of HAFM Appliance or Web Browser PC Communication 431 Excessive Ethernet receive errors Go to MAP 0400 Loss of HAFM Appliance or Web Browser PC Communication 432 Ethernet adapter reset Go to MAP 0400 Loss of HAFM Appliance or Web Browser PC Communication 433 Non recoverable Ethernet fault ...

Page 41: ... capable of supporting the user configured settings or adjust the user settings to be compatible with the backup CTP and reseat the backup CTP 453 New feature key installed No action required 460 Management request out of range The director found request data from the management tool typically the HAFM application to be larger or smaller than expected The connection to the management tool will be ...

Page 42: ...ink Incident Analysis 507 Loopback diagnostics port failure Go to MAP 0600 UPM Card Failure and Link Incident Analysis 508 Fibre Channel port anomaly detected No action required 510 SFP optical transceiver hot insertion initiated No action required 512 SFP optical transceiver nonfatal error Go to MAP 0600 UPM Card Failure and Link Incident Analysis 513 SFP optical transceiver hot removal completed...

Page 43: ...d Link Incident Analysis 600 SBAR assembly hot insertion initiated No action required 601 SBAR assembly recognized No action required 602 SBAR assembly anomaly detected No action required 603 SBAR assembly hot removal completed No action required 604 SBAR assembly failure Go to MAP 0500 FRU Failure Analysis 605 SBAR assembly revision not supported Go to MAP 0500 FRU Failure Analysis 607 Director c...

Page 44: ...AR assembly thermal sensor Go to MAP 0500 FRU Failure Analysis 807 SBAR assembly shutdown due to thermal violation Go to MAP 0500 FRU Failure Analysis 810 High temperature warning CTP card thermal sensor Go to MAP 0500 FRU Failure Analysis 811 Critically hot temperature warning CTP card thermal sensor Go to MAP 0500 FRU Failure Analysis 812 CTP card shutdown due to thermal violation Go to MAP 0500...

Page 45: ...sk for the director reporting the problem If performing fault isolation using the HAFM appliance The Windows 2000 username and password These are required when prompted during any MAP or repair procedure that directs the HAFM appliance to be rebooted The username maintenance password and HAFM appliance name All are case sensitive and required when prompted at the HAFM 8 Log In dialog box If perfor...

Page 46: ...ware Problem Determination on page 83 Exit MAP 5 Is the HAFM application active NO YES Go to step 7 6 Reboot the HAFM appliance 1 Choose Start Shut Down The Shut Down Windows dialog box displays 2 Choose Shut down from the drop down list and click Yes to power off the appliance 3 Wait approximately 30 seconds and press the power button on the liquid crystal display LCD panel to power on the applia...

Page 47: ...sses Fan 1 fan 2 fan 3 and fan 4 rotational speed Central processing unit CPU temperature Hard disk capacity Virtual and physical memory capacity 4 After successful POST completion the LCD panel displays a Welcome message then continuously cycles through and displays appliance operational information 5 After rebooting the appliance at the LCD panel log on to the HAFM appliance Windows 2000 desktop...

Page 48: ...own list to see the network addresses of all HAFM appliances that were accessed from the computer you are logged in to If you want to connect to an HAFM appliance that is not listed enter the IP address in the Network Address field 7 Enter your user ID and password in the User ID and Password fields User IDs and passwords are case sensitive 8 If you want your computer to save the login information...

Page 49: ...indicates that the director is not operational A grey square with yellow exclamation mark indicates that the status of the director is unknown Is there a grey square with yellow exclamation mark associated with the icon representing the director reporting the problem YES NO Go to step 11 The grey square indicates the HAFM appliance cannot communicate with the director because The director to HAFM ...

Page 50: ...are not recorded Go to MAP 0500 FRU Failure Analysis on page 107 Exit MAP 10 A director to HAFM appliance Ethernet link failure is indicated Go to step 23 to obtain event codes If no event codes are found go to MAP 0400 Loss of HAFM Appliance or Web Browser PC Communication on page 92 Exit MAP 11 Does a red diamond with yellow background failure indicator display as the background to the icon repr...

Page 51: ...Analysis on page 107 Exit MAP 14 Does a yellow triangle attention indicator display as the background to the icon representing the director reporting the problem YES NO Go to step 18 15 Double click the icon representing the director reporting the problem The Hardware View displays At the Hardware View Verify the Director 2 140 Status table is yellow and the director status is Minor Failure or Red...

Page 52: ...8 No colored attention indicator is associated with the icon representing the director reporting the problem Although the director is operational a minor problem may exist Double click the icon representing the director reporting the problem The Hardware View displays At the Hardware View Inspect CTP cards SBAR assemblies and fan modules for a yellow triangle that overlays the FRU graphic and indi...

Page 53: ...abled because a FRU failure or degradation was suspected YES NO The director is operational Exit MAP Go to step 22 20 Does a yellow triangle attention indicator overlay a UPM card graphic YES NO Go to step 22 21 Inspect the port state and LED status for all UPM cards with an attention indicator 1 Double click the UPM card The Port Card View displays 2 Double click the port graphic with the attenti...

Page 54: ...gmented Port Problem Determination on page 138 Exit MAP A message displays indicating a link incident problem Go to step 23 to obtain event codes If no event codes are found go to MAP 0600 UPM Card Failure and Link Incident Analysis on page 115 Exit MAP 22 A link incident may have occurred but the LIN alerts option is not enabled for the port and the attention indicator does not display 1 At the H...

Page 55: ...o to step 23 to obtain event codes If no event codes are found go to MAP 0600 UPM Card Failure and Link Incident Analysis on page 115 Exit MAP 23 Obtain event codes from the director Event Log Note If multiple event codes are found note all codes and associated severity levels Record the date time and listed sequence and determine if the codes are related to the reported problem Begin fault isolat...

Page 56: ...ng the problem YES NO Go to step 36 25 Is the power LED green at the director front bezel illuminated NO YES Go to step 30 26 Is the director connected to facility AC power and powered on NO YES Go to step 29 27 Connect the director to facility AC power and set the power switch circuit breaker at the rear of the director to the ON up position Inspect the director for indications of being powered o...

Page 57: ...Go to step 30 A faulty power LED is indicated but director and Fibre Channel port operation is not disrupted The LED is connected to the circuitry in a fan module and the module must be removed and replaced RRP Redundant Fan Module on page 250 Exit MAP 29 Inspect the director for indications of being powered on such as At the front bezel an illuminated power LED green or system error LED amber An ...

Page 58: ...ne the reason unit beaconing is enabled 2 Disable unit beaconing a At the Hardware View right click the front bezel graphic away from a FRU A menu displays b Click Enable Unit Beaconing The check mark disappears from the box adjacent to the option and unit beaconing is disabled Was unit beaconing enabled because a director failure or degradation was suspected YES NO The director is operational Exi...

Page 59: ...o step 23 to obtain event codes If no event codes are found go to MAP 0500 FRU Failure Analysis on page 107 Exit MAP 35 Is the green PWR OK LED on a power supply extinguished NO YES A power supply failure is indicated Go to step 23 to obtain event codes If no event codes are found go to MAP 0100 Power Distribution Analysis on page 69 Exit MAP The director is operational Exit MAP 36 Are you at a PC...

Page 60: ...indows desktop 3 At the Netsite field Netscape Navigator or Address field Internet Explorer type http xxx xxx xxx xxx where xxx xxx xxx xxx is the IP address of the director obtained in step 1 on page 45 The Username And Password Required dialog box displays 4 Type the username and password obtained in step 1 and click OK The Embedded Web Server interface opens with the View panel displayed as sho...

Page 61: ...cted Both of the director s CTP cards failed Continue to the next step 41 Ensure the director reporting the problem is connected to facility AC power and the power switch circuit breaker at the rear of the director is set to the ON up position Inspect the director for indications of being powered on such as At the front bezel an illuminated power LED green or system error LED amber An illuminated ...

Page 62: ...re xxx xxx xxx xxx is the IP address of the director obtained in step 1 The Username and Password Required dialog box displays 3 Type the username and password obtained in step 1 and click OK If the View panel does not display wait another five minutes and perform this step again Is the Embedded Web Server interface operational with the View panel displayed YES NO Perform director fault isolation ...

Page 63: ...nsult the customer and next level of support to determine the reason port beaconing is enabled 2 Disable port beaconing a At the View panel choose the Operations option at the left side of the panel The Operations panel opens with the Port Beaconing page displayed b Click the Beaconing State check box for the port The check mark disappears from the box and port beaconing is disabled ...

Page 64: ...isplay a message indicating a port problem NO YES Go to step 52 to obtain event codes If no event codes are found go to MAP 0600 UPM Card Failure and Link Incident Analysis on page 115 Exit MAP 49 Repeat step 45 through step 48 for each remaining Fibre Channel port for which a problem is suspected Is a problem indicated for any of the ports NO YES Go to step 52 to obtain event codes If no event co...

Page 65: ...odes If no event codes are found go to MAP 0100 Power Distribution Analysis on page 69 Exit MAP 51 Inspect the Status fields for director FRUs including CTP cards SBAR assemblies fan modules and the backplane Does the Status field display a Failed message for any of the FRUs YES NO The director is operational Exit MAP A FRU failure is indicated Continue to the next step to obtain event codes If no...

Page 66: ...recent event code with the highest severity level Other codes may accompany this event code or may indicate a normal indication after a problem is recovered 1 At the View panel choose the Monitor option at the left side of the panel The Monitor panel opens with the Port List panel displayed 2 At the Monitor panel click the Log tab The Monitor Log panel displays as shown in Figure 17 3 Record the e...

Page 67: ...step that sent you here 53 You are at the console of an OSI or FICON server attached to the director reporting the problem If an incident occurs on the Fibre Channel link between the director and server a link incident record is generated and sent to the server using the reporting procedure defined in T11 99 017v0 OSI or the FICON architecture document FICON ...

Page 68: ...cord all event codes that may relate to the reported problem 581 Link interface incident implicit incident 582 Link interface incident bit error threshold exceeded 583 Link failure loss of signal or loss of synchronization 584 Link failure not operational primitive sequence NOS received 585 Link failure primitive sequence timeout 586 Link failure invalid primitive sequence received for the current...

Page 69: ...pply is disconnected from facility power not properly installed or has failed Verify the power supply is connected to facility power 1 Ensure the AC power cord associated with the power supply PS0 or PS1 is connected to the rear of the director and a facility power receptacle If not connect the cord as directed by the customer 2 Ensure the associated facility circuit breaker is on If not ask the c...

Page 70: ...dicated YES NO The director is operational Exit MAP 5 Ensure the indicated power supply is correctly installed and seated in the director If required partially remove and reseat the power supply Was a corrective action performed YES NO Go to step 7 6 Verify redundant power supply operation 1 Inspect the power supply and ensure the green PWR OK LED illuminates and all amber LEDs extinguish 2 At the...

Page 71: ...power supply replacement solve the problem NO YES The director is operational Exit MAP Contact the next level of support Exit MAP 8 Power sense circuitry is defective in the indicated power supply or there is a problem with facility input power Have the customer inspect and verify that facility power is within specifications These specifications are One single phase connection for each power suppl...

Page 72: ...l of support Exit MAP 10 Is fault isolation being performed at the director YES NO Fault isolation is being performed at the HAFM appliance or Embedded Web Server interface Go to step 21 11 Verify the director is connected to facility power and is powered on 1 Ensure AC power cords PS0 and PS1 are connected to the rear of the director and to facility power receptacles If not connect the cords as d...

Page 73: ...wer supply indicate a failure green PWR OK LED extinguished and one or more amber LEDs illuminated NO YES A redundant power supply failed Go to step 7 The director is operational Exit MAP 14 The director s AC power distribution system failed Possible causes include failure of Both power supplies Power module assembly Backplane Does inspection of both power supplies indicate a dual failure both gre...

Page 74: ...display Is a dual power supply failure still indicated YES NO The director is operational Exit MAP 17 Both power supplies failed and must be removed and replaced RRP Redundant Power Supply on page 241 Perform the data collection procedure as part of FRU removal and replacement Did dual power supply replacement solve the problem NO YES The director is operational Exit MAP A dual power supply failur...

Page 75: ...iled Power cycle the director to reset all logic cards Power On Procedure on page 195 Did power cycling the director solve the problem NO YES The director is operational Exit MAP 20 The backplane failed and must be removed and replaced RRP Backplane on page 256 This procedure is non concurrent and must be performed while director power is off Perform the data collection procedure as part of FRU re...

Page 76: ...ance cannot communicate with the director because The director to HAFM appliance Ethernet link failed AC power distribution in the director failed or AC power was disconnected Both of the director s CTP cards failed Continue to the next step 24 Ensure the director reporting the problem is connected to facility AC power and the power switch circuit breaker at the rear of the director is set to the ...

Page 77: ...iled or AC power was disconnected Both of the director s CTP cards failed Continue to the next step 27 Ensure the director reporting the problem is connected to facility AC power and the power switch circuit breaker at the rear of the director is set to the ON up position Inspect the director for indications of being powered on such as At the front bezel an illuminated power LED green or system er...

Page 78: ... that may occur during the POST IPL process If an error is detected the POST IPL process continues in an attempt to initialize the director and bring it online An event code 400 is displayed when the director completes the POST IPL process 1 Ensure the director reporting the problem is connected to facility AC power and the power switch circuit breaker at the rear of the director is set to the ON ...

Page 79: ...e as indicated by an event code 400 with supplementary event data 1 At the Hardware View choose Logs Event Log The Event Log displays 2 Examine the first two bytes 0 and 1 of event data 3 Byte 0 is a FRU code that indicates the failed component Byte 1 is the slot number of the failed FRU 00 for a nonredundant FRU 00 or 01 for redundant FRUs and 00 through 15 for UPM cards Table 8 lists byte 0 FRU ...

Page 80: ... indicated by a 02 FRU code and must be removed and replaced RRP Redundant CTP Card on page 226 This procedure is concurrent and can be performed while director power is on Perform the data collection procedure as part of FRU removal and replacement Note Do not remove and replace a redundant CTP card if the backup CTP card is not fully operational and director power is on The director IP address c...

Page 81: ...em NO YES The director is operational Exit MAP Contact the next level of support Exit MAP 8 A fan module failed POSTs indicated by a 05 FRU code and must be removed and replaced RRP Redundant Fan Module on page 250 This procedure is concurrent and can be performed while director power is on Perform the data collection procedure as part of FRU removal and replacement Note Do not remove a fan module...

Page 82: ...the next level of support Exit MAP 10 A UPM card failed POSTs indicated by a 08 through 0F FRU code and must be removed and replaced RRP UPM Card on page 231 This procedure is concurrent and can be performed while director power is on Perform the data collection procedure as part of FRU removal and replacement Did UPM card replacement solve the problem NO YES The director is operational Exit MAP C...

Page 83: ... the backup CTP card is not fully operational and director power is on The director IP address configuration data and other operating parameters will be lost Did CTP card replacement solve the problem NO YES The director is operational Exit MAP Contact the next level of support Exit MAP MAP 0300 HAFM Appliance Software Problem Determination This map describes isolation of HAFM appliance problems i...

Page 84: ...op click the Send Ctrl Alt Del button at the top of the window The Windows Security dialog box displays as shown in Figure 18 Note Do not simultaneously press Ctrl Alt and Delete This action controls the browser capable PC not the rack mount management appliance Figure 18 Windows Security dialog box 2 At the Windows 2000 Security dialog box click Task Manager The Windows 2000 Task Manager dialog b...

Page 85: ...og box displays 2 At the Shut Down Windows dialog box choose Shut Down The Computer and click Yes to power off the appliance 3 Wait approximately 30 seconds and press the power button on the liquid crystal display LCD panel to power on the appliance and perform power on self test POST During POST a The green LCD panel illuminates b The green hard disk drive HDD LED blinks momentarily and processor...

Page 86: ...2000 desktop through a LAN connection to a browser capable PC The HAFM application starts and the HAFM 8 Log In dialog box displays as shown in Figure 9 6 Enter the HAFM appliance IP address in the Network Address field If you are logging in to the local HAFM appliance the network address is localhost The default address that displays in the Network Address field is the address of the last applian...

Page 87: ... number 1 through 8 inclusive NO YES An HAFM application error occurred Click OK to close the dialog box and close the HAFM application Go to step 3 5 Did the HAFM application display a dialog box with the message The software version on this HAFM appliance is not compatible with the version on the remote HAFM appliance YES NO Go to step 8 6 The HAFM applications running on the HAFM appliance and ...

Page 88: ...close the dialog box and close HAFM and the Element Manager Go to step 4 9 Did the Element Manager display a dialog box with the message Send firmware failed YES NO Go to step 11 10 An attempt to download a firmware version from the HAFM appliance hard drive to the director failed Retry the operation Manage Firmware Versions on page 206 Did the firmware version download to the director NO YES The ...

Page 89: ...ng Maintenance Data on page 192 Did the data collection process complete NO YES Return the CD to HP for analysis by third level support Exit MAP Contact the next level of support Exit MAP 13 Did the HAFM appliance lock up or crash and display a Dr Watson for Windows 2000 dialog box as shown in Figure 20 Figure 20 Dr Watson for Windows dialog box ...

Page 90: ...nel for analysis Go to step 3 14 Did the HAFM appliance crash and display a blue screen with the system dump file in hexadecimal format blue screen of death YES NO The HAFM appliance is operational Exit MAP 15 Attempt to clear the problem by power cycling the HAFM appliance 1 At the rack mount HAFM appliance press the power button on the LCD panel to power off the appliance 2 Wait approximately 30...

Page 91: ...2000 desktop through a LAN connection to a browser capable PC The HAFM application starts and the HAFM 8 Log In dialog box displays as shown in Figure 9 5 Enter the HAFM appliance IP address in the Network Address field If you are logging in to the local HAFM appliance the network address is localhost The default address that displays in the Network Address field is the address of the last applian...

Page 92: ...At the Hardware View a grey square at the alert panel a No Link status and reason at the director Status table and no FRUs visible for the director At the Web browser PC a Page cannot be found Unable to locate the server HTTP 404 file not found or other similar message Event codes recorded at the director Event Log or Embedded Web Server Event Log When the logical connection between the director a...

Page 93: ...ground to the icon representing the director reporting the problem YES NO The director to HAFM appliance connection is restored and is operational Exit MAP The grey square indicates the HAFM appliance cannot communicate with the director because The director to HAFM appliance Ethernet link failed AC power distribution in the director failed or AC power was disconnected Both of the director s CTP c...

Page 94: ...r Distribution Analysis on page 69 Exit MAP 6 At the director inspect the amber LED at the top of each CTP card Is the amber LED illuminated on both CTP cards NO YES Failure of both CTP cards is indicated Go to MAP 0500 FRU Failure Analysis on page 107 Exit MAP 7 The director to HAFM appliance Ethernet link failed Perform the following 1 At the physical map right click the icon with the grey squar...

Page 95: ...le connects both of the director s CTP cards to an Ethernet hub If not connect the cables as directed by the customer 2 Ensure an RJ 45 Ethernet cable connects the HAFM appliance adapter card to an Ethernet hub If not connect the cable as directed by the customer 3 Ensure the Ethernet cables are not damaged If damaged replace the cables Was a corrective action performed NO YES Go to step 1 9 Does ...

Page 96: ...t the first top Ethernet hub ensure an RJ 45 Ethernet patch cable connects to port 24 and the medium dependent interface MDI switch is set to MDI in 2 At the middle Ethernet hub ensure the patch cable from the top hub connects to port 12 the patch cable from the bottom hub connects to port 24 and the MDI switch is set to MDI in 3 At the bottom Ethernet hub ensure the patch cable from the middle hu...

Page 97: ...pporting documentation shipped with the hub for instructions Did hub replacement solve the problem NO YES The director to HAFM appliance connection is restored and is operational Exit MAP Contact the next level of support Exit MAP 13 A problem with another LAN attached device is indicated If the problem is associated with another director or HAFM appliance go to MAP 0000 Start MAP on page 45 to is...

Page 98: ...e and return the CD to HP for analysis by third level support personnel Exit MAP 15 A protocol mismatch occurred because the HAFM application running on the HAFM appliance and the director firmware are not at compatible release levels Recommend to the customer that the downlevel version software or firmware be upgraded Does the HAFM application require upgrade YES NO Go to step 17 16 Upgrade the H...

Page 99: ...her Power off the HAFM appliance running the second instance of the application or Configure the HAFM appliance running the second instance of the application as a client workstation Does the customer want the second HAFM appliance configured as a client YES NO Power off the HAFM appliance reporting the Duplicate Session communication problem Exit MAP 19 Determine the internet protocol IP address ...

Page 100: ...etwork Address field If you are logging in to the local HAFM appliance the network address is localhost The default address that displays in the Network Address field is the address of the last appliance accessed Click the Network Address drop down list to see the network addresses of all HAFM appliances that were accessed from the computer you are logged in to If you want to connect to an HAFM ap...

Page 101: ... from the 9 pin maintenance port at the rear of the director a Phillips tip screwdriver may be required Connect one end of the RS 232 null modem cable to the port 2 Connect the other cable end to a 9 pin communication port COM1 or COM2 at the rear of the maintenance terminal PC 3 Power on the maintenance terminal After the PC powers on the Windows desktop displays 4 Choose Start Programs Accessori...

Page 102: ... and press the Enter key The Director 2 140 HyperTerminal window displays with configuration information listed including the IP address 10 Record the director s IP address 11 Choose File Exit A HyperTerminal dialog box displays 12 Click Yes A second HyperTerminal dialog box displays 13 Click No to exit and close the HyperTerminal application 14 Power off the maintenance terminal 15 Disconnect the...

Page 103: ... in Figure 24 Figure 24 Editing Domain Information dialog box 3 Click Yes The Domain Information dialog box displays with the IP Address page open as shown in Figure 25 Figure 25 Domain Information dialog box IP Address page 4 Enter the correct IP address in the IP Address field 5 Click OK to save the new IP address close the dialog box and redefine the director to the HAFM application 6 Click OK ...

Page 104: ... displays as shown in Figure 26 Figure 26 HAFM message dialog box 3 Click Yes to delete the director 4 At the HAFM main window choose Discover Setup The Discover Setup dialog box displays as shown in Figure 23 5 Click Add The Domain Information dialog box displays with the IP Address page open as shown in Figure 25 6 Enter a description for the product in the Description field 7 Enter the IP addre...

Page 105: ...o locate the server HTTP 404 file not found or other similar message displays The message indicates the Web browser PC cannot communicate with the director because The director to PC Internet Ethernet link could not be established AC power distribution in the director failed or AC power was disconnected Both of the director s CTP cards failed Continue to the next step 27 Ensure the director report...

Page 106: ...indicated 1 Wait approximately five minutes then attempt to log in to the director again 2 At the Netsite field Netscape Navigator or Address field Internet Explorer type http xxx xxx xxx xxx where xxx xxx xxx xxx is the IP address of the director obtained in MAP 0000 Start MAP on page 45 The Username And Password Required dialog box displays 3 Type the username and password obtained in MAP 0000 S...

Page 107: ...r Event Log A Failed message associated with a FRU at the Embedded Web Server interface 1 Was an event code 300 301 302 303 304 305 414 420 426 433 440 604 605 607 805 806 807 810 811 812 or 850 observed at the director Event Log HAFM appliance or at the Embedded Web Server Event Log YES NO Go to step 3 2 Table 11 lists event codes brief explanations of the codes and associated steps that describe...

Page 108: ...R assemblies Go to step 9 805 High temperature warning SBAR assembly thermal sensor Go to step 9 806 Critically hot temperature warning SBAR assembly thermal sensor Go to step 9 807 SBAR assembly shutdown due to thermal violation Go to step 9 810 High temperature warning CTP card thermal sensor Go to step 7 811 Critically hot temperature warning CTP card thermal sensor Go to step 7 812 CTP card sh...

Page 109: ...ng fans are not rotating YES NO Go to step 6 5 One or more cooling fans failed and one or both fan modules must be removed and replaced RRP Redundant Fan Module on page 250 If one or more fans in a module are operating do not remove the fan module unless the replacement is immediately available If a multiple fan failure caused a thermal shutdown power on the director after the fan modules are repl...

Page 110: ...of FRU removal and replacement Note Do not remove and replace a CTP card if the backup CTP card is not fully operational and director power is on The director IP address configuration data and other operating parameters will be lost Did CTP card replacement solve the problem NO YES The director is operational Exit MAP Contact the next level of support Exit MAP 8 Inspect both SBAR assemblies at the...

Page 111: ...director is operational Exit MAP Contact the next level of support Exit MAP 10 Is fault isolation being performed at the HAFM appliance YES NO Fault isolation is being performed at the Embedded Web Server interface Go to step 18 11 Is a blinking red and yellow diamond failed FRU indicator overlaying a fan module graphic at the Hardware View NO YES A fan module failure is indicated Go to step 5 12 ...

Page 112: ...it MAP The grey square indicates the HAFM appliance cannot communicate with the director because The director to HAFM appliance Ethernet link failed AC power distribution in the director failed or AC power was disconnected Both of the director s CTP cards failed Continue to the next step 15 At the director inspect the amber LED at the top of each CTP card Is the amber LED illuminated on both CTP c...

Page 113: ...inue to the next step 17 Did the firmware download solve the problem NO YES The director is operational Exit MAP An SBAR assembly failure is indicated Go to step 9 18 Is the Embedded Web Server interface operational NO YES Go to step 22 19 A Page cannot be found Unable to locate the server HTTP 404 file not found or other similar message displays The message indicates the Web browser PC cannot com...

Page 114: ...P Go to MAP 0000 Start MAP on page 45 If this is the second time at this step contact the next level of support Exit MAP 21 At the director inspect the amber LED at the top of each CTP card Is the amber LED illuminated on both CTP cards NO YES Failure of both CTP cards is indicated Go to step 7 Analysis for an Ethernet link failure is not described in this MAP Go to MAP 0000 Start MAP on page 45 I...

Page 115: ... fault isolation for UPM cards shortwave laser small form factor pluggable SFP optical transceivers and longwave laser SFP optical transceivers and for Fibre Channel link incidents Failure indicators include One or more amber LEDs on the UPM card illuminate One or more emulated amber LEDs on a UPM card graphic at the Hardware View illuminate A blinking red and yellow diamond failed FRU indicator d...

Page 116: ...ation procedures Table 12 MAP 0600 Event Codes Event Code Explanation Action 080 Unauthorized World Wide Name Go to step 18 081 Invalid attachment Go to step 18 504 UPM card failure Go to step 6 505 UPM card revision not supported Go to step 31 506 Fibre Channel port failure Go to step 6 507 Loopback diagnostics port failure Go to step 14 512 SFP optical transceiver nonfatal error Go to step 6 514...

Page 117: ... if the port fails Are an amber port LED and the amber LED at the top of the UPM card illuminated but not blinking beaconing YES NO The director is operational however a link incident or other problem may have occurred Perform fault isolation at the HAFM appliance Go to step 8 6 A Fibre Channel port failed and the SFP optical transceiver must be removed and replaced RRP SFP Optical Transceiver on ...

Page 118: ... 46 32 2E 50 36 32 54 3A 36 58 3E 3A 62 42 3E 35 27 23 39 2B 27 43 2F 2B 47 33 2F 51 37 33 55 3B 37 59 3F 3B 63 43 3F 36 28 24 40 2C 28 44 30 2C 48 34 30 52 38 34 56 3C 38 60 40 3C 37 29 25 41 2D 29 45 31 2D 49 35 31 53 39 35 57 3D 39 61 41 3D 31 29 28 30 27 25 24 26 23 21 20 22 19 17 16 18 UPM Cards UPM Cards CTP 1 Card CTP 0 Card 127 83 7F 123 7F 7B 126 82 7E 122 7E 7A 121 7D 79 120 7C 78 125 81...

Page 119: ...mbers 0 through 15 port numbers 0 127 and 132 143 and bolded logical port addresses hexadecimal 04 through 8F Notify the customer that all ports on the defective card are to be blocked Ensure the customer s system administrator quiesces Fibre Channel frame traffic through any operational ports on the card and sets attached devices offline Perform an external loopback test for all ports on the repl...

Page 120: ... display over a UPM card graphic at the Hardware View or display adjacent to a port graphic at the Port Card View YES NO Go to step 13 12 Inspect the port state and LED status for all ports with an attention indicator 1 At the Port Card View double click the port graphic with the attention indicator The Port Properties dialog box displays 2 Inspect the Operational State field at the Port Propertie...

Page 121: ...n Link failure not operational primitive sequence NOS received Link failure primitive sequence timeout Link failure invalid primitive sequence received for the current link state Table 13 MAP 0600 Port Operational and LED States Operational State Green LED Amber LED Action Offline Off Off Go to step 16 Not Operational Off Off Go to step 16 Testing Off Blinking Internal loopback test in process Exi...

Page 122: ... resets 2 Perform an external loopback test for all ports that were reset Did resetting ports solve the problem NO YES The director is operational Exit MAP 15 An electronic circuit breaker on the UPM card may have tripped To reset the circuit breaker partially remove and reseat the UPM card for which external loopback tests failed RRP UPM Card on page 231 1 Unseat and disconnect the UPM card from ...

Page 123: ... port beaconing enabled because port failure or degradation was suspected YES NO The director is operational Exit MAP Go to step 1 18 The eight byte 16 digit worldwide name WWN entered to configure port binding is not valid or a nickname was used that is not configured for the attached device in the Element Manager At the Hardware View choose Node List Note the Port WWN column This is the WWN assi...

Page 124: ... connection not allowed on this port Go to step 20 Incompatible switch at other end of ISL Go to step 21 External loopback adapter connected to the port Go to step 22 N Port connection not allowed on this port Go to step 20 Non HP switch at other end of the ISL Go to step 21 Port binding violation unauthorized WWN Go to step 19 Unresponsive node connected to port Go to step 24 ESA security mismatc...

Page 125: ...vate to save the configuration information and close the dialog box Did reconfiguring the port type solve the problem NO YES The director is operational Exit MAP Contact the next level of support Exit MAP 21 One of the following mode mismatch conditions was detected and an ISL connection is not allowed The director is configured for operation in Open Fabric 1 0 mode and is connected to a fabric el...

Page 126: ...ection and close the window Did configuring the Management Style solve the problem NO YES The director is operational Exit MAP Contact the next level of support Exit MAP 22 A loopback plug is connected to the port and there is no diagnostic test running Is a loopback plug in the port receptacle YES NO Contact the next level of support Exit MAP 23 Remove the loopback plug from the port receptacle I...

Page 127: ...nsure the customer s system administrator quiesces Fibre Channel frame traffic through the port and sets the attached device offline 2 Block the port Block a Port on page 202 3 Disconnect both ends of the fiber optic cable 4 Clean the fiber optic connectors Clean Fiber Optic Components on page 194 5 Reconnect the fiber optic cable 6 Unblock the port Unblock a Port on page 203 7 Monitor port operat...

Page 128: ...al Exit MAP Contact the next level of support Exit MAP 27 Inspect and service the host bus adapters HBAs as necessary Did service of the HBAs solve the problem NO YES Exit MAP Contact the next level of support Exit MAP 28 A port connection is not allowed because of an Exchange Security Attribute ESA feature mismatch Switch binding parameters must be compatible for both fabric elements 1 At the Har...

Page 129: ... switch binding parameters solve the problem NO YES The director is operational Exit MAP Contact the next level of support Exit MAP 29 A port connection is not allowed because of a fabric binding mismatch Fabric membership lists must be compatible for both fabric elements 1 At the HAFM main window choose Configure Fabric Binding The Fabric Binding dialog box as shown in Figure 31 Figure 31 Fabric ...

Page 130: ...upport Exit MAP 30 A port connection is not allowed because of a switch binding mismatch Switch membership lists must be compatible for both fabric elements 1 At the Hardware View for each director or switch choose Configure Switch Binding Edit Membership List The Switch Binding Membership List dialog box displays as shown in Figure 32 Figure 32 Switch Binding Membership List dialog box 2 Ensure t...

Page 131: ...orming a Fibre Channel link reset This is a transient state Wait approximately 30 seconds and inspect port state and LED behavior Did the link recover and resume operation NO YES The Fibre Channel link and director are operational Exit MAP Go to step 1 33 A link incident message displayed in the Link Incident Log or in the Link Incident field of the Port Properties dialog box or an event code 581 ...

Page 132: ...sure the customer s system administrator quiesces Fibre Channel frame traffic through the port and sets the attached device offline 2 Block the port Block a Port on page 202 3 Remove and replace the fiber optic jumper cable 4 Unblock the port Unblock a Port on page 203 Was a corrective action performed YES NO Go to step 36 35 Monitor port operation for approximately five minutes Did the link incid...

Page 133: ...nt recur YES NO The Fibre Channel link and director are operational Exit MAP 37 Disconnect the fiber optic jumper cable from the director port and connect the cable to a spare port Is a link incident reported at the new port YES NO Go to step 39 38 The attached device is causing the recurrent link incident Notify the customer of the problem and have the system administrator 1 Inspect and verify op...

Page 134: ...lem and determine the correct firmware version to download from the HAFM appliance Download the firmware Download a Firmware Version to a Director on page 210 Perform the data collection procedure after the download Continue to the next step 41 Did the firmware download solve the problem NO YES The director is operational Exit MAP A UPM card failure is indicated Go to step 7 42 Is the Embedded Web...

Page 135: ... CTP card At least one green PWR OK LED illuminated on a power supply Audio emanations and airflow from cooling fans Is the director powered on YES NO Analysis for an Ethernet link AC power distribution or dual CTP card failure is not described in this MAP Go to MAP 0000 Start MAP on page 45 If this is the second time at this step contact the next level of support Exit MAP 45 Inspect UPM card oper...

Page 136: ...er in the port receptacle RRP SFP Optical Transceiver on page 236 1 This procedure is concurrent and can be performed while director power is on 2 Verify location of the uninstalled port transceiver Figure 34 and Figure 35 show UPM card numbers 0 through15 and port numbers 0 127 and 132 143 for an OSI environment Figure 34 and Figure 35 show UPM card numbers 0 through 15 port numbers 0 127 and 132...

Page 137: ... 34 56 3C 38 60 40 3C 37 29 25 41 2D 29 45 31 2D 49 35 31 53 39 35 57 3D 39 61 41 3D 31 29 28 30 27 25 24 26 23 21 20 22 19 17 16 18 UPM Cards UPM Cards CTP 1 Card CTP 0 Card 127 83 7F 123 7F 7B 126 82 7E 122 7E 7A 121 7D 79 120 7C 78 125 81 7D 124 80 7C 119 7B 77 118 7A 76 117 79 75 116 78 74 115 77 73 114 76 72 113 75 71 112 74 70 111 73 6F 110 72 6E 109 71 6D 108 70 6C 107 6F 6B 106 6E 6A 105 6...

Page 138: ...essage recorded in the Link Incident Log or Port Properties dialog box 1 Was an event code 010 011 020 021 050 051 052 060 061 062 063 070 071 072 140 142 or 150 observed at the Director 2 140 Event Log HAFM appliance or at the Embedded Web Server Event Log YES NO Go to step 3 2 Table 16 lists event codes brief explanations of the codes and associated steps that describe fault isolation procedures...

Page 139: ...attention indicator The Port Properties dialog box displays 2 Inspect the Operational State field at the Port Properties dialog box 052 HAFM appliance internal error Go to step 8 060 Fabric controller unable to synchronize databases Go to step 9 061 Fabric controller database invalid Go to step 9 062 Maximum interswitch hop count exceeded Go to step 10 063 Received link state record too large Go t...

Page 140: ...Event code 010 Following a CTP card reset the login server attempted to acquire a fabric server database copy from the other CTP card and failed Event code 011 Following a CTP card failover the login server database failed cyclic redundancy check CRC validation Event code 020 Following a CTP card reset the name server attempted to acquire a fabric server database copy from the other CTP card and f...

Page 141: ...rform the data collection procedure and return the CD to HP for analysis by third level support personnel Exit MAP 9 A minor error occurred that caused fabric controller databases to be reinitialized to an empty state As a result the director briefly lost interswitch link capability The following list explains the errors Event code 060 Following CTP card reset the fabric controller attempted to ac...

Page 142: ...umber of recommended ISLs Please refer to the release notes for the supported number of interswitch links Did fabric reconfiguration solve the problem NO YES The director and multi switch fabric are operational Exit MAP Contact the next level of support Exit MAP 12 A 070 event code indicates an E_Port detected an incompatibility with an attached director and prevented the directors from forming a ...

Page 143: ...and sets attached devices offline 3 Set both directors offline Set Offline State on page 201 4 At the Hardware View for the first director reporting the problem choose Configure Operating Parameters Fabric Parameters The Configure Fabric Parameters dialog box displays as shown in Figure 29 5 Type the recommended E_D_TOV and R_A_TOV values then click Activate 6 Repeat step 4 and step 5 at the Hardw...

Page 144: ...mer that both directors will set offline Ensure the system administrator quiesces Fibre Channel frame traffic through the directors and sets attached devices offline 3 Set both directors offline Set Offline State on page 201 4 At the Hardware View for the first director reporting the problem choose Configure Operating Parameters Switch Parameters The Configure Switch Parameters dialog box displays...

Page 145: ...the system administrator to determine the desired zone name change for one of the affected directors Zone names must conform to the following rules The name must be 64 characters or fewer in length The first character must be a letter a through z upper or lower case Other characters are alphanumeric a through z or 0 through 9 dollar sign hyphen caret or underscore _ 2 Close the Element Manager Har...

Page 146: ...g box Zone Library tab 5 Click the Active Zone Set tab The Zoning dialog box displays with the Active Zone Set page open as shown in Figure 38 Figure 38 Zoning dialog box Active Zone Set tab 6 Inspect zone names in the active zone set to determine the incompatible name ...

Page 147: ...ialog box Did the zone name change solve the problem and did both directors join through the ISL to form a fabric NO YES The directors associated ISL and multi switch fabric are operational Exit MAP Contact the next level of support Exit MAP 17 A director E_Port segmented because a build fabric protocol error was detected 1 Disconnect the fiber optic jumper cable from the segmented E_Port 2 Reconn...

Page 148: ...plays as shown in Figure 36 4 At the Switch Priority field select a switch priority Principal Never Principal or Default The switch priority value designates the fabric s principal switch The principal switch is assigned a priority of 1 and controls the allocation and distribution of domain IDs for all fabric directors and switches including itself Principal is the highest priority setting Default...

Page 149: ...tion for the failed director Exit MAP 21 A 140 event code occurs only if the optional OpenTrunking feature is enabled The event code indicates OpenTrunking firmware detected an ISL with Fibre Channel traffic that exceeds the configured congestion threshold No action is required for an isolated event However if this event persists perform one of the following Relieve the congestion by adding parall...

Page 150: ...oute Fibre Channel traffic by moving device connections to a less congested region of the fabric Did the corrective action solve the problem and relieve the reported low BB_Credit condition NO YES The ISL is operational Exit MAP Contact the next level of support Exit MAP 23 A 150 event code indicates a zone merge failed during ISL initialization Either an incompatible zone set was detected or a pr...

Page 151: ...zone merge frame Disconnect the fiber optic jumper cable from the E_Port reporting the problem then reconnect the cable to the same port Did disconnecting and reconnecting the cable solve the problem and was the resulting zone merge successful NO YES The merged zone is operational Exit MAP Perform the data collection procedure and return the CD to HP for analysis Contact the next level of support ...

Page 152: ...rror code Exit MAP 26 Is the Embedded Web Server interface operational YES NO Analysis for an Ethernet link AC power distribution or CTP card failure is not described in this MAP Go to MAP 0000 Start MAP on page 45 If this is the second time at this step contact the next level of support Exit MAP 27 Inspect the Fibre Channel port segmentation reason at the Embedded Web Server interface 1 At the Vi...

Page 153: ...his MAP Refer to the supporting documentation shipped with the server for instructions to resolve the problem Exit MAP 2 Are you performing fault isolation at a customer supplied UNIX based server running the client HAFM application NO YES UNIX based servers are not HP supported and analysis for the failure is not described in this MAP Refer to the supporting documentation shipped with the server ...

Page 154: ...oses 2 Close any other applications that are running Continue to the next step 5 Inspect the available random access memory RAM The computer must have a minimum of 128 megabytes MB of memory to run the Windows 2000 operating system and HAFM application 1 Right click anywhere in the Windows 2000 task bar at the bottom of the desktop A menu displays 2 Choose Task Manager The Windows 2000 Task Manage...

Page 155: ...shown in Figure 8 d Ignore the message After ten seconds the appliance performs the boot sequence from the basic input output system BIOS During the boot sequence the appliance performs additional POST tests and displays the following operational information at the LCD panel Host name System date and time LAN 1 and LAN 2 IP addresses Fan 1 fan 2 fan 3 and fan 4 rotational speed Central processing ...

Page 156: ... network address is localhost The default address that displays in the Network Address field is the address of the last appliance accessed Click the Network Address drop down list to see the network addresses of all HAFM appliances that were accessed from the computer you are logged in to If you want to connect to an HAFM appliance that is not listed enter the IP address in the Network Address fie...

Page 157: ... the drop down list and click OK to power off the appliance 3 Wait approximately 30 seconds and press the power button on the liquid crystal display LCD panel to power on the appliance and perform power on self test POST During POST a The green LCD panel illuminates b The green hard disk drive HDD LED blinks momentarily and processor speed and random access memory information display momentarily a...

Page 158: ...plays in the Network Address field is the address of the last appliance accessed Click the Network Address drop down list to see the network addresses of all HAFM appliances that were accessed from the computer you are logged in to If you want to connect to an HAFM appliance that is not listed enter the IP address in the Network Address field 7 Enter your user ID and password in the User ID and Pa...

Page 159: ...ation shipped with the appliance for instructions 2 Restore the appliance hard drive using the HAFM appliance Restore Boot CD shipped with the appliance Refer to the readme txt file on the CD for instructions 3 Install the HAFM application Did the appliance hard drive format and did the operating system and HAFM application install and open successfully NO YES The appliance is operational Exit MAP...

Page 160: ...Diagnostics 160 Director 2 140 Service Manual ...

Page 161: ... in this chapter Using Log Information page 163 Obtaining Port Diagnostic Information page 166 Collecting Maintenance Data page 192 Clean Fiber Optic Components page 194 Power On Procedure page 195 Power Off Procedure page 196 IML IPL or Reset the Director page 197 Set the Director Online or Offline page 200 Block and Unblock Ports page 202 Manage Firmware Versions page 206 Manage Configuration Da...

Page 162: ... read the procedure carefully and thoroughly to familiarize yourself with the information and reduce the possibility of problems or customer down time 2 When performing procedures described in this chapter follow all electrostatic discharge ESD procedures WARNING and CAUTION statements and statements listed in the preface of this manual 3 After completing steps of a detailed procedure that is refe...

Page 163: ...isolate more significant problems Session Log Displays session login and logout history for the HAFM appliance including the date and time username and network address of each session This information is useful for system administrators and users Product Status Log Displays an entry when the status of a director changes The log reflects the previous status and current status of the director and in...

Page 164: ...gured through the Configure Threshold Alert s option under the Configure menu Open Trunking Log Displays the average data rates of all traffic flows on ISLs from a receive port to a target domain Open Trunking also periodically adjusts routing tables to reroute data flows from congested links to lightly loaded links and optimizes bandwidth use The objective of Open Trunking is to make the most eff...

Page 165: ...se one of the options The View Logs dialog box displays as shown in Figure 39 Figure 39 View Logs dialog box To view a different log choose a log from the drop down list To view multiple logs simultaneously choose the Display in a new window check box and choose another log from the drop down list To clear the log click Clear To refresh the log click Refresh To export log entries refer to Exportin...

Page 166: ...t and UPM card diagnostics are performed at the director or HAFM appliance Element Manager These diagnostics include Inspecting port and UPM card LEDs at the director Obtaining port degradation or failure information at the Element Manager s Port Card View Obtaining statistical performance information for ports at the Element Manager s Performance View Performing internal or external port loopback...

Page 167: ...and ready to communicate or is communicating with other attached devices If the port remains online the green port LED remains illuminated At the director UPM card the green LED blinks when there is Fibre Channel traffic through the port Offline Off Off Off Off None Yellow Triangle The director port is blocked and transmitting the offline sequence OLS to the attached device The director port is un...

Page 168: ...View Link Reset Off Off Yellow Triangle The director and attached device are performing a link reset operation to recover the link connection This is a transient state that should not persist No Light Off Off None No signal light is received by the director port This is a normal condition when there is no cable attached to the port or when the attached device is powered off Not Operational Off Off...

Page 169: ...intenance personnel for isolating port problems To open the Port List View perform the following 1 At the Hardware View click the Port List tab The Port List View displays as shown in Figure 40 Segmented E_Port On Off Yellow Triangle The E_Port is segmented preventing two connected directors from joining and forming a multi switch fabric Testing Off On Blinking Blinking Yellow Triangle Yellow Tria...

Page 170: ...alog box Block Config The port status Blocked or Unblocked State The operating state of the port Valid states are Online Offline or Testing Beaconing Invalid Attachment Link Incident or Link Reset No Light Not Operational or Port Failure Segmented E_Port Type The type of port Valid port types are a generic port G_Port not connected to a Fibre Channel device director or switch therefore light is no...

Page 171: ...n a row for an installed port to open a menu to Open the Port Properties Node Properties or Port Technology dialog boxes Block or unblock the port Enable or disable port beaconing Perform port diagnostics Enable or disable port channel wrapping This menu option displays only when the director is configured for FICON management style Swap one Fibre Channel port address with another This menu option...

Page 172: ...ne green bar appears A red indicator on each port bar graph high water mark remains at the highest level the graph has reached since the port was set online The indicator does not display if the port is offline and is reset to the bottom of the graph if the port detects a loss of light When the mouse cursor is passed over a port bar graph flyover the graph highlights with a blue border and an info...

Page 173: ...ics These entries provide information about Class 3 traffic including Class 3 frames received and transmitted Four byte words received and transmitted Discarded frames Error statistics The Performance View displays the following error statistics for the port Link failures Link failures are recorded in response to an NOS protocol time out or port failure At the Hardware View a yellow triangle appea...

Page 174: ...d frames had frame delimiter errors indicating the frame arrived at the director port corrupted Frame corruption may be caused by device disconnection an optical transceiver failure at the device a bad fiber optic cable or a poor cable connection Address ID errors Received frames had unavailable or invalid Fibre Channel destination addresses or invalid Fibre Channel source addresses This typically...

Page 175: ...ation Note If the Open Trunking feature is installed an additional item Congested Threshold displays in the Port Properties dialog box Port Number The director port number 0 127 and 132 143 inclusive Port Name The user defined name or description for the port Type The Port type G_Port F_Port or E_Port type of port G_Port if nothing is attached to the port F_Port if a device is attached to the port...

Page 176: ...lure not operational primitive sequence received Link failure primitive sequence time out Link failure invalid primitive sequence received for the current link state Operational State The state of the port Online Offline Beaconing Invalid Attachment Link Incident Link Reset No Light Not Operational Port Failure Segmented E_Port or Testing A yellow triangle appears adjacent to the status field if t...

Page 177: ...s configured as an E_Port but attaches to a node device 07 Non homogeneous switch at other end of the ISL The cable is connected to a non homogeneous switch and interop mode is set to homogeneous fabric mode 08 ISL connection not allowed on this port This port type configuration does not match the actual port use the port is configured as an F_Port but attaches to a switch or director 10 Port bind...

Page 178: ... The director port number 0 127 and 132 143 inclusive Connector type Type of port connector LC Unknown or Internal Port Transceiver Type of port transceiver Shortwave Laser Longwave Laser Long Distance Laser Unknown or None Distance Port transmission distance Short Intermediate Long Very Long or Unknown Media Type of optical cable used Singlemode multimode 50 micron multimode 62 5 micron or Unknow...

Page 179: ...tor port number Name The port name of 24 alphanumeric characters or less The name typically characterizes the device or fabric element to which the port is attached Block Configuration Indicates if a port is blocked or unblocked Blocking a port prevents the attached devices or fabric element from communicating A blocked port continuously transmits the offline sequence OLS State Port state Online O...

Page 180: ...ort Stats page open as shown in Figure 45 Figure 45 Monitor panel Port Stats page The Port Stats page displays traffic and error statistics for one port Values update only when the page opens for a selected port or the user chooses Get Port Statistics The page defaults to port 0 Increment or decrement the port number displayed 0 through 139 inclusive by clicking Fwd or Back The of Wraps column tra...

Page 181: ...rs Incorrect primitive sequences are received from an attached device indicating Fibre Channel link level protocol violations Discarded frames Received frames could not be routed and were discarded because the frame timed out insufficient buffer to buffer credit or the destination device was not logged in to the director Invalid transmission words Several transmission words were received with enco...

Page 182: ...er optic cable or a poor cable connection Class 2 statistics These entries provide information about Class 2 traffic including Class 2 frames received and transmitted Four byte words received and transmitted Busied and rejected frames Class 3 statistics These entries provide information about Class 3 traffic including Class 3 frames received and transmitted Four byte words received and transmitted...

Page 183: ...ck The page provides the following information Port Number The director port number Port Name The user defined name or description for the port Type The Port type G_Port F_Port or E_Port type of port G_Port if nothing is attached to the port F_Port if a device is attached to the port and E_Port if the port is connected to another director or switch as part of an ISL Operating Speed The operating s...

Page 184: ...al loopback test An internal loopback test checks UPM card circuitry but does not check fiber optic components of a port transceiver The test is performed with a device attached to the port but the test momentarily blocks the port and is disruptive to the attached device External loopback test An external loopback test checks UPM card circuitry including fiber optic components of a port transceive...

Page 185: ...rt card type UPM Chassis slot number 0 through 35 slot 32 is for internal use only The four consecutive port numbers on the selected card Valid port numbers are in the range of 0 127 and 132 143 inclusive 5 Reset each port to be tested a At the Hardware View double click the UPM card for which ports are to be tested The Port Card View displays b At the Port Card View right click the tested port A ...

Page 186: ...st begins and Start Test changes to Stop Test The message Port xx TEST RUNNING displays where xx is the port number If a UPM card is tested the message displays for all four ports A red progress bar indicating percent completion travels from left to right across the Completion Status field As a port is tested the amber LED flashes beacons and the green LED extinguishes indicating the port is block...

Page 187: ...lays 3 Double click the icon representing the director for which the loopback test will be performed The Hardware View for the selected director displays 4 At the Hardware View verify the location of the port or UPM card to be tested When the mouse pointer is passed over a graphical UPM card on the front view of the director the card highlights with a blue border and a pop up displays with the fol...

Page 188: ...ys as shown in Figure 47 9 Select a port or UPM card for test To select an individual port for test type the port number in the Port Number field To select a UPM card for test type the port number of any of the four ports an the card in the Port Number field then choose All Ports On Card 10 At the Diagnostics Test list box choose External Loopback 11 Click Next Beaconing initiates for the port or ...

Page 189: ...ard 17 Reset each tested port a At the Hardware View double click the UPM card for which ports were tested The Port Card View displays b At the Port Card View right click the tested port A menu displays c Choose Reset Port A reset warning message box displays d Click OK The port resets 18 Remove loopback plugs from the tested ports 19 Reconnect fiber optic jumper cables from devices to tested port...

Page 190: ... Wrap from the menu The Channel Wrap On for Port n where n is the port number window displays e Click OK to enable channel wrapping for the port 3 Perform the Fibre Channel link test at the FICON host attached to the configured port For test instructions refer to the service documentation delivered with the FICON system Swapping Ports FICON Use the port swap procedure to swap a device connection a...

Page 191: ...o unblock the ports when the procedure completes 7 Click Next At the Swap Ports dialog box the message Continuing this procedure requires varying the selected ports offline Ask the system operator to vary the link s offline then press Next displays 8 Click Next At the Swap Ports dialog box the message Move the port cable s Then press Next displays 9 Swap the fiber optic jumper cables between the s...

Page 192: ...ent PFE key a memory dump file that possibly includes classified Fibre Channel frames is not included as part of the data collection procedure Perform the maintenance data collection procedure after a firmware fault is corrected or a failed FRU is replaced to capture the data for analysis by third level support personnel Maintenance data includes the dump file hardware log audit log and an enginee...

Page 193: ...sion then click Save 6 A dialog box displays as shown in Figure 49 with a progress bar that shows percent completion of the data collection process When the process reaches 100 Cancel changes to Close Figure 49 Data Collection dialog box 7 Click Close to close the dialog box 8 Remove the backup cd with the newly collected maintenance data from the HAFM appliance backup drive Return the backup cd w...

Page 194: ...r as shown in 1 on Figure 50 a Keep the air nozzle approximately 50 millimeters two inches from the end of the connector and hold the can upright b Blow compressed air on the surfaces and end of the connector continuously for approximately five seconds Figure 50 Clean fiber optic components 3 Gently wipe the end face and other surfaces of the connector with an alcohol pad as shown in 2 on Figure 5...

Page 195: ...he bottom rear of the director set the power switch circuit breaker to the up position The director powers on and performs power on self tests POSTs During POSTs a Amber LEDs on both CTP cards and all UPM cards illuminate momentarily b The green LED on each CTP card active and backup illuminates as the card is tested and UPM cards are tested c Green LEDs associated with Fibre Channel ports sequent...

Page 196: ...o by a procedural step or the next level of support To power off the director 1 Notify the customer the director will be powered off Ensure the customer s system administrator quiesces Fibre Channel frame traffic through the director and sets attached devices offline 2 Set the director offline Set Offline State on page 201 3 At the bottom rear of the director set the power switch circuit breaker t...

Page 197: ...L performs essentially the same functions but resets both CTP cards A director IML is initiated by pressing and holding the white IML button on the faceplate of either CTP card for three seconds Load firmware from the CTP card FLASH memory without cycling director power Reset the Ethernet local area network LAN interface on the active CTP card causing the connection to the HAFM appliance to drop m...

Page 198: ...for the selected director displays 3 Choose Maintenance IPL The Information dialog box displays as shown in Figure 51 Figure 51 Information dialog box 4 Click Yes to IPL the director During the IPL the director to HAFM appliance Ethernet link drops momentarily and the following occur at the Element Manager As the network connection drops the Director 2 140 Status table turns yellow the Status fiel...

Page 199: ... LEDs associated with the ports blink momentarily while the ports are tested The director to HAFM appliance Ethernet link drops momentarily and the following occur at the Hardware View As the network connection drops the Director 2 140 Status table turns yellow the Status field displays No Link and the State field displays a reason message In the HAFM Physical Map the director icon displays a grey...

Page 200: ...e operation of attached Fibre Channel devices is disrupted Do not set the director offline unless directed to do so by a procedural step or the next level of support Set Online State To set the director online 1 Open the HAFM application The View All HAFM 8 main window displays 2 Double click the icon representing the director to be set online The Hardware View for the selected director displays 3...

Page 201: ...n representing the director to be set offline The Hardware View for the selected director displays 4 Choose Maintenance Set Online State If the director is online the Set Online State dialog box displays as shown in Figure 53 indicating the state is ONLINE Figure 53 Set Online State dialog box online 5 Click Set Offline A Warning dialog box displays indicating the director will be set offline 6 Cl...

Page 202: ...the customer s system administrator quiesces Fibre Channel frame traffic through the port and sets the attached device offline 2 Open the HAFM application The View All HAFM 8 main window displays 3 Double click the icon representing the director for which a port will be blocked The Hardware View for the selected director displays 4 Double click the UPM card for which a port will be blocked The Por...

Page 203: ... for the selected director displays 4 Double click the UPM card to be blocked The Port Card View for the selected card displays 5 Move the mouse pointer over the UPM card to be blocked but not over an individual port and right click the mouse to open a list of menu options 6 Choose Block All Ports The Block All Ports dialog box displays as shown in Figure 55 Figure 55 Block All Ports dialog box 7 ...

Page 204: ... and online The emulated green LED associated with the port illuminates at the Port Card View The green LED associated with the port illuminates at the director The check box adjacent to the Block Port option becomes blank 7 Click Back to Full View to return to the Hardware View Unblock a UPM Card To unblock all four ports on a director UPM card 1 Open the HAFM application The View All HAFM 8 main...

Page 205: ...x 6 Click Yes The following occur to indicate the UPM card is unblocked and online Emulated green LEDs associated with all four ports illuminate at the Port Card View Green LEDs associated with all four ports illuminate at the director 7 Click Back to Full View to return to the Hardware View ...

Page 206: ...ription stored on the HAFM appliance hard drive Delete a firmware version from the HAFM appliance hard drive Concurrently download a firmware version to a selected director Note The HP StorageWorks HAFM director and edge switch release notes include the latest information about supported firmware and HAFM versions Determine a Director Firmware Version To determine a director firmware version 1 Ope...

Page 207: ...ase Notes that accompany the firmware version This information supplements information provided in this general procedure To add a director firmware version to the library stored on the HAFM appliance hard drive 1 Obtain the new firmware version from the HP website Note The following path is subject to change a At the HAFM appliance or other personal computer PC with Internet access open the HP we...

Page 208: ...d The Hardware View for the selected director displays 4 Choose Maintenance Firmware Library The Director 2 140 Firmware Library dialog box displays as shown in Figure 58 5 Click New The New Firmware Version dialog box displays as shown in Figure 59 Figure 59 New Firmware Version dialog box 6 Select the desired firmware version file downloaded in step 1 from the HAFM appliance CD ROM or hard drive...

Page 209: ...The View All HAFM 8 main window displays 2 Double click the icon representing the director for which the firmware version description will be modified The Hardware View for the selected director displays 3 Choose Maintenance Firmware Library The Director 2 140 Firmware Library dialog box displays as shown in Figure 58 4 Select the firmware version to be modified and click Modify The Modify Firmwar...

Page 210: ...Close Download a Firmware Version to a Director This procedure downloads a selected firmware version from the HAFM appliance library to a director managed by the open instance of the Element Manager The procedure applies to a director with two redundant CTP cards The process occurs concurrently without taking the director offline or disrupting operation The new firmware version takes effect when c...

Page 211: ...or 2 140 Firmware Library dialog box displays as shown in Figure 58 6 Select the firmware version to be downloaded and click Send The send function verifies existence of certain director conditions before the download process begins If an error occurs a message displays indicating the problem must be fixed before firmware is downloaded Conditions that terminate the process include A redundant CTP ...

Page 212: ...low the Status field displays No Link and the State field displays a reason message In the HAFM Physical Map the director icon displays a grey square indicating director status is unknown Illustrated FRUs in the Hardware View disappear and display again as the connection is reestablished After the IPL a Synchronizing CTPs message displays This message remains as files are transmitted to the second...

Page 213: ...guration information including the active zone set and default zone state The backup file is not required in a redundant director However the feature is available and may be useful to save a special purpose configuration for test The director must be set offline prior to restoring or resetting the configuration file Back up the Configuration To back up the director configuration file to the HAFM a...

Page 214: ...isplays 4 Double click the icon representing the director for which the configuration file will be restored The Hardware View for the selected director displays 5 Choose Maintenance Backup Restore Configuration The Backup and Restore Configuration dialog box displays as shown in Figure 64 6 Click Restore A Warning message box displays as shown in Figure 66 Figure 66 Warning dialog box 7 Click Yes ...

Page 215: ...When the process completes the dialog box closes and the application returns to the Hardware View 7 The director IP address resets to the default address of 10 1 1 10 If the configured IP address prior to reset was the same as the default address the director to HAFM appliance Ethernet link is not affected and the procedure is complete If the configured IP address prior to reset was not the same a...

Page 216: ... Address field and click OK Entries at the Discover Setup dialog box reflect the new IP address f At the Discover Setup dialog box click OK Director to HAFM appliance communication is restored and the procedure is complete 10 Change the director IP address and restart the HAFM appliance session as follows a A grey square with a yellow exclamation mark displays adjacent to the icon representing the...

Page 217: ...he director is no longer defined to the HAFM appliance e Change a director IP address through the maintenance port refer to hp StorageWorks Director 2 140 Installation Guide for more information f Identify the switch to the HAFM application refer to hp StorageWorks Director 2 140 Installation Guide for more information g Director to HAFM appliance communication is restored and the procedure is com...

Page 218: ...t accompany the software version This information supplements information provided in this general procedure To install or upgrade the HAFM application and associated applications to the HAFM appliance 1 Log out of all HAFM application sessions local and remote 2 Obtain the new software version from the HP website Note The following path is subject to change a At the HAFM appliance or other person...

Page 219: ...ance by CD ROM or other electronic means 3 Choose Start Run The Run dialog box displays as shown in Figure 70 Figure 70 Run dialog box 4 At the Run dialog box select the directory path hard drive or CD ROM drive and filename of the executable file HAFM_SERVERINSTALL EXE using Browse The directory path and filename display in the Open field 5 Click OK A series of message boxes displays as the Insta...

Page 220: ... If you are logging in to the local HAFM appliance the network address is localhost The default address that displays in the Network Address field is the address of the last appliance accessed Click the Network Address drop down list to see the network addresses of all HAFM appliances that were accessed from the computer you are logged in to If you want to connect to an HAFM appliance that is not ...

Page 221: ...orized service representatives for all director field replaceable units FRUs Do not perform a procedure in this chapter until a failure is isolated to a FRU If fault isolation was not performed go to MAP 0000 Start MAP on page 45 This chapter includes Factory Defaults page 222 Procedural Notes page 222 Removing and Replacing FRUs page 223 ...

Page 222: ...iarize yourself with the procedures and to reduce the possibility of problems or customer down time 2 When performing procedures described in this chapter follow all electrostatic discharge ESD procedures WARNING and CAUTION statements and statements listed in the preface of this manual 3 After completing the steps of a detailed procedure that is referenced from another procedure return to the ini...

Page 223: ... damage while working on the director follow ESD procedures by connecting a grounding cable to the director chassis and wearing an ESD wrist strap The ESD grounding points for the front of the chassis 1 are located at the right and left sides of the chassis as shown in Figure 72 Touch the chassis once before performing any maintenance action and once each minute while removing or replacing FRUs If...

Page 224: ...FRU Removal and Replacement 224 Director 2 140 Service Manual Figure 72 ESD grounding points 1 ...

Page 225: ...rent FRU Name ESD Precaution Requirement Control processor card RRP Redundant CTP Card on page 226 Yes Universal port module card RRP UPM Card on page 231 Yes Small form factor pluggable SFP optical transceiver RRP SFP Optical Transceiver on page 236 No UPM filler blank RRP UPM Filler Blank on page 239 No Power supply RRP Redundant Power Supply on page 241 Yes AC module RRP AC Module on page 244 Y...

Page 226: ...rd if the backup CTP card is not fully operational and director power is on The director IP address configuration data and other operating parameters will be lost Tools Required The following tools are required to perform these procedures ESD grounding cable and wrist strap Torque tool and hex adapter provided with the director Removing the CTP Card To remove a redundant CTP card 1 If the director...

Page 227: ... two captive Allen screws The bottom screw is spring loaded and locks the CTP card in place The top screw cams the CTP card into and out of the backplane Caution The torque tool supplied with the director is designed to tighten director logic cards and is set to release at a torque value of six inch pounds Do not use an Allen wrench or torque tool designed for use with another HP product Use of th...

Page 228: ...ce a redundant CTP card 1 Wait approximately 20 seconds after removal of the failed CTP card to begin this replacement procedure 2 Remove the replacement card from its protective antistatic bag 3 Hold the card by its stiffener and insert it in the chassis card track as shown in Figure 73 The label identifying the card should be at the top Verify the card is aligned in the card tracks then slide it...

Page 229: ... firmware from the active CTP card to be downloaded to the replacement CTP card The process does not occur if both CTP cards have the same firmware version The synchronization process may take up to ten minutes depending on director activity Caution Allow the synchronization process to complete If the process is interrupted by a director power cycle or initial program load IPL or by removing the r...

Page 230: ...tart MAP on page 45 to isolate the problem At the EWS interface open the Switch tab at the View panel and ensure no amber LEDs illuminate that indicate a CTP card failure If a problem is indicated go to MAP 0000 Start MAP on page 45 to isolate the problem 12 At the Hardware View double click the graphic representing the replacement card to open the FRU Properties dialog box Verify that CTP card in...

Page 231: ...ounding cable and wrist strap Torque tool and hex adapter provided with the director fiber optic protective plugs provided with the director Protective caps provided with fiber optic jumper cables fiber optic cleaning kit Removing the UPM Card To remove a UPM card 1 Notify the customer that all ports on the defective UPM card will be blocked Ensure the customer s system administrator quiesces Fibr...

Page 232: ... cap over the cable connector If required label jumper cables to ensure correct connections when the UPM card is replaced Note If name server zoning is implemented by port number a change to the director fiber optic cable configuration disrupts zone operation and may incorrectly include or exclude a device from a zone c Insert a protective plug into the optical transceiver WARNING When fiber optic...

Page 233: ...rds a Insert the torque tool into the locking Allen screw yellow Turn the screw counter clockwise until the spring releases and the tool turns freely b Insert the torque tool 1 into the cam Allen screw 2 uncolored To unseat the UPM card and cam it out of the backplane turn the screw counterclockwise until the tool turns freely as shown in Figure 74 8 Pull the UPM card from its card track and remov...

Page 234: ...rd cage and even with other director logic cards 4 Perform an external loopback test for all ports on the replacement UPM card External Loopback Test on page 187 If the test fails go to MAP 0000 Start MAP on page 45 to isolate the problem 5 Reconnect a fiber optic jumper cable to each port on the card Inspect the label on the jumper cable to ensure the correct connection Repeat this step for all f...

Page 235: ...replacement UPM card and set the card online as directed by the customer Unblock a UPM Card on page 204 Inform the customer the UPM card is available for use 11 Perform the data collection procedure Collecting Maintenance Data on page 192 12 Perform one of the following to clear the system error ERR LED If at the HAFM application open the Hardware View and a Right click the front panel bezel graph...

Page 236: ... to step 3 If the director is rack mounted unlock and open the cabinet front door as directed by the HP authorized service provider 3 Identify the defective port transceiver from the amber LED on the UPM card or failure information at the HAFM appliance s Port Card View 4 Block communication to the port Block a Port on page 202 5 Disconnect the fiber optic jumper cable from the port a Pull the key...

Page 237: ...ternal loopback test for the port External Loopback Test on page 187 If the test fails go to MAP 0000 Start MAP on page 45 to isolate the problem 4 Reconnect the fiber optic jumper cable a Remove the protective cap from the cable connector and the protective plug from the port s optical transceiver Store the cap and plug in a suitable location for safekeeping b Clean the cable and port connectors ...

Page 238: ...on page 45 to isolate the problem At the EWS interface open the Switch tab at the View panel and ensure no amber LEDs illuminate that indicate a UPM card failure If a problem is indicated go to MAP 0000 Start MAP on page 45 to isolate the problem 8 Restore communication to the port with the replacement transceiver as directed by the customer Unblock a Port on page 203 Inform the customer the port ...

Page 239: ...f the director is installed in a stand alone configuration go to step 2 If the director is rack mounted unlock and open the cabinet front door as directed by the HP authorized service provider 2 Identify the filler blank to be removed 3 The filler blank is secured to the director chassis with two captive Allen screws Both screws are spring loaded to lock the filler blank in place 4 Insert the torq...

Page 240: ...ack as shown in Figure 76 3 To secure the filler blank sequentially insert the torque tool into each locking Allen screw Turn each screw clockwise until you feel the torque tool release and hear a clicking sound As each screw turns clockwise the filler blank locks into place 4 Verify the filler blank stiffener is flush with the front of the card cage and is even with other director logic cards 5 I...

Page 241: ...orized service provider 2 Follow ESD procedures by attaching a wrist strap to the director chassis and your wrist as shown in Figure 72 Caution To avoid causing machine errors or damage while working on the director follow ESD procedures by connecting a grounding cable to the director chassis and wearing an ESD wrist strap 3 Identify the defective power supply from the extinguished green PWR OK LE...

Page 242: ...at may have been damaged during shipping If any pins are damaged obtain a new power supply 3 Insert the power supply into the chassis guide of the AC module then push the power supply toward the backplane to engage the connector pins 4 Disconnect the ESD wrist strap from the director chassis and your wrist 5 Inspect the power supply to ensure the green PWR OK LED is illuminated and all amber LEDs ...

Page 243: ...MAP 0000 Start MAP on page 45 to isolate the problem 8 At the Hardware View double click the graphic representing the replacement power supply to open the FRU Properties dialog box Verify that information FRU name position and state is correct If a problem is indicated go to MAP 0000 Start MAP on page 45 to isolate the problem 9 Perform the data collection procedure Collecting Maintenance Data on ...

Page 244: ...ctor chassis and your wrist as shown in Figure 72 WARNING Ensure the power cord is disconnected from the defective AC module Caution To avoid causing machine errors or damage while working on the director follow ESD procedures by connecting a grounding cable to the director chassis and wearing an ESD wrist strap 3 Identify the defective AC module from the extinguished green PWR OK LED on the suppl...

Page 245: ...t may have been damaged during shipping If any pins are damaged obtain a new assembly 3 Position the AC module at the rear of the director chassis as shown in Figure 78 Push the module toward the backplane to engage the connector pins 4 Insert and tighten the two panhead Phillips screws that secure the AC module 5 Replace the power supply RRP Redundant Power Supply on page 241 6 Disconnect the ESD...

Page 246: ...ated If a problem is indicated go to MAP 0000 Start MAP on page 45 to isolate the problem 10 At the Hardware View observe all FRU graphics and ensure no alert symbols display that indicate a failure yellow triangle or red diamond If a problem is indicated go to MAP 0000 Start MAP on page 45 to isolate the problem 11 Perform the data collection procedure Collecting Maintenance Data on page 192 12 P...

Page 247: ...stalled in a stand alone configuration go to step 2 If the director is rack mounted unlock and open the cabinet rear door as directed by the HP authorized service provider 2 Follow ESD procedures by attaching a wrist strap to the director chassis and your wrist as shown in Figure 73 Caution To avoid causing machine errors or damage while working on the director follow ESD procedures by connecting ...

Page 248: ...SBAR assembly for bent or broken connector pins that may have been damaged during shipping If any pins are damaged obtain a new assembly 3 Orient the SBAR assembly as shown in Figure 79 Insert the assembly into the director chassis guide then push the assembly toward the backplane to engage the connector pins Verify the assembly is flush and even with the other SBAR assembly in the director 4 Clos...

Page 249: ...s indicated go to MAP 0000 Start MAP on page 45 to isolate the problem 10 At the Hardware View double click the graphic representing the replacement SBAR assembly to open the FRU Properties dialog box Verify that information FRU name position and state is correct If a problem is indicated go to MAP 0000 Start MAP on page 45 to isolate the problem 11 Perform the data collection procedure Collecting...

Page 250: ... redundant fan module 1 If the director is installed in a stand alone configuration go to step 2 If the director is rack mounted unlock and open the cabinet rear door as directed by the HP authorized service provider 2 Follow ESD procedures by attaching a wrist strap to the director chassis and your wrist as shown in Figure 73 Caution To avoid causing machine errors or damage while working on the ...

Page 251: ...ng the rear of the fan module as a handle pull the module from the director Support the fan module with one hand when performing this step 7 Place the fan module in an antistatic bag to provide ESD protection Replacing the Fan Module To replace the fan module 1 Remove the replacement fan module from its protective antistatic bag 2 Inspect the PWA on the underside of the fan module for bent or brok...

Page 252: ...e problem 9 Perform one of the following to verify fan module operation At the Hardware View observe the graphic representing the replacement card and ensure no alert symbols display that indicate a failure yellow triangle or red diamond If a problem is indicated go to MAP 0000 Start MAP on page 45 to isolate the problem At the EWS interface open the Switch tab at the View panel and ensure no ambe...

Page 253: ...e required to perform these procedures Standard flat tip screwdriver Standard cross tip Phillips screwdriver ESD grounding cable and wrist strap Removing the Power Module Assembly To remove the power module assembly 1 Notify the customer the director will be powered off Ensure the customer s system administrator quiesces Fibre Channel frame traffic through the director and sets attached devices of...

Page 254: ...g an ESD wrist strap 5 Unseat and disconnect but do not remove both power supplies RRP Redundant Power Supply on page 241 6 Remove the RFI shield 7 Remove only the center and upper left fan modules 1 viewed from the rear RRP Redundant Fan Module on page 250 8 Unplug the power module assembly cable from the backplane 9 Remove the power module assembly 2 as shown in Figure 81 10 Place the LED assemb...

Page 255: ...g to verify power module assembly operation At the Hardware View observe the graphic representing the replacement card and ensure no alert symbols display that indicate a failure yellow triangle or red diamond If a problem is indicated go to MAP 0000 Start MAP on page 45 to isolate the problem At the EWS interface open the Switch tab at the View panel and ensure no amber LEDs illuminate that indic...

Page 256: ...ounding cable and wrist strap Maintenance terminal desktop or notebook PC with Microsoft Windows 98 Windows 2000 Windows Millennium Edition or Windows XP RS 232 serial communication software such as ProComm Plus or HyperTerminal HyperTerminal is provided with Windows operating systems Asynchronous RS 232 null modem cable provided with the director Removing the Backplane Assembly To remove the back...

Page 257: ...nder the CTP cards 6 Remove the RFI shield 7 Follow ESD procedures by attaching a wrist strap to an approved bench grounding point and your wrist Caution To avoid causing machine errors or damage while working on the director follow ESD procedures by connecting a grounding cable to an approved bench grounding point and wearing an ESD wrist strap 8 Remove the CTP cards RRP Redundant CTP Card on pag...

Page 258: ... the card cage Place the backplane in an anti static bag to provide ESD protection Replacing the Backplane Assembly To replace the backplane and all FRUs disconnected from the backplane 1 Remove the replacement backplane from its protective anti static bag Inspect the backplane PWA to ensure no connector pins are damaged 2 Align the guide pins on the back of the backplane with the alignment holes ...

Page 259: ...CTP cards RRP Redundant CTP Card on page 226 15 Disconnect the ESD wrist strap from the director chassis and your wrist 16 Replace the RFI shield 17 Connect the power cords and power on the director Power On Procedure on page 195 18 Verify that POSTs complete and the green power LED on the front bezel green LED on the active CTP card and green PWR OK LEDs on both power supplies remain illuminated ...

Page 260: ...nu to close the HyperTerminal application 20 Initial machine load IML the director At the front of the director press and hold the white IML button on the faceplate of the active CTP card green LED illuminated for three seconds 21 At the Hardware View observe all FRU graphics and ensure no alert symbols display that indicate a failure yellow triangle or red diamond If a problem is indicated go to ...

Page 261: ...ab at the Operations panel The Operations panel displays with the Switch page open b Click the Sys Err Light tab The Switch page displays with the Sys Err Light tab selected A System Error Light is ON message displays on the page c Click Clear Light 24 If necessary close and lock the equipment cabinet door ...

Page 262: ...FRU Removal and Replacement 262 Director 2 140 Service Manual ...

Page 263: ...FRUs Miscellaneous parts Power plugs and receptacles Exploded view illustrations portray the director disassembly sequence for clarity Illustrated FRUs are numerically keyed to associated parts lists The parts lists also include HP part numbers descriptions and quantities An ESD symbol precedes the description of a FRU containing electrostatic discharge ESD sensitive components Handle ESD labelled...

Page 264: ...re 83 Front accessible FRUs 8 7 6 5 4 2 3 1 9 7 Table 27 Front Accessible FRU Parts List Ref Part Number Description Qty 1 Reference Base assembly ED 6140 Director 1 2 254130 001 Filler panel UPM 1 to 17 3 316094 B21 ESD Printed wiring assembly universal port module UPM 4 port LC pluggable optics not included 16 to 35 4 300834 B21 SFP transceiver optical 2 Gb s shortwave 500 m 0 to 140 4 300835 B2...

Page 265: ...ngwave 35 km 0 to 140 5 316145 001 ESD Printed wiring assembly control processor CTP 2 6 Reference Filler panel CTP 2 7 Reference Bracket d ring cable organizer feature 2 8 Reference Cover top cable 1 9 Reference Cover diagonal cable 1 Table 27 Front Accessible FRU Parts List Continued Ref Part Number Description Qty ...

Page 266: ...Figure 84 and Figure 85 part numbers descriptions and quantities Figure 84 Rear accessible FRUs part 1 1 2 3 3 4 5 8 7 6 Table 28 Rear Accessible FRU Parts List Part 1 Ref Part Number Description Qty 1 Reference Base assembly ED 6140 Director 1 2 Reference ESD LED assembly power system error 1 3 316142 001 ESD Fan module 3 4 See Table 27 ESD Printed wiring assembly universal port module UPM 4 port...

Page 267: ...rinted wiring assembly serial crossbar SBAR 2 6 316141 001 ESD Power supply 180 264 VAC 48 VDC 2 7 316140 001 ESD AC module Power distribution assembly 2 8 See Table 27 Filler panel UPM 1 to 17 Table 28 Rear Accessible FRU Parts List Part 1 Continued Ref Part Number Description Qty ...

Page 268: ...essible FRUs part 2 Table 29 Rear Accessible FRU Parts List Part 2 Ref Part Number Description Qty 1 Reference Base assembly ED 6140 Director 1 2 316143 001 ESD Printed wiring assembly backplane 1 3 Reference Cage assembly rear card 1 4 Reference Retainer rear cable guide 1 1 2 3 4 ...

Page 269: ... 001 Power cord AC 5 15R 254139 001 Power cord AC Adapter Jumper 2 5 m 258753 001 Adapter ac 100 240 VAC autosense 254135 001 Torque driver with 5 32 in bit 254145 001 Loopback plug LC MM 50 125 1148 254146 001 Loopback plug LC SM 9 125 blue 1149 254144 001 Null modem cable DB9F DB9F 254143 001 Ethernet cable 10 ft 302659 B21 Rack mount kit 9000 10000 and 11000 series 339227 B21 System e Rack moun...

Page 270: ...Illustrated Parts Breakdown 270 Director 2 140 Service Manual ...

Page 271: ...play in pop up message boxes from the HP StorageWorks HA Fabric Manager HAFM application and the associated Element Managers The first section of the appendix lists HAFM application messages The second section lists Element Manager messages The text of each message is followed by a description and recommended course of action ...

Page 272: ...ade to display all zone members not logged in using the Zone Set tab but all members are currently logged in Informational message An HAFM application session is already active from this workstation Only one instance of the HAFM application is allowed to be open per remote workstation Close all but one of the HAFM application sessions Are you sure you want to delete this network address The curren...

Page 273: ... to add to the zone is a switch which cannot be added to a zone Specify the port number or corresponding World Wide Name for the device you want to add to the zone Cannot connect to management server The HAFM application at a remote workstation could not connect to the HAFM appliance Verify the HAFM appliance internet protocol IP address is valid Cannot delete product The selected product cannot b...

Page 274: ...default zone or activate the zone for the device before attempting to show the route Cannot display route on one switch fabric You cannot show routes between end devices in a fabric when configuring Show Routes Configure menu Error displays when attempting to show routes on a fabric with only one switch Configure Show Routes on a multi switch fabric Cannot display route error 9 An internal error h...

Page 275: ...d switch or director has an Ethernet connection to the HAFM appliance and retry the operation Cannot perform operation The list of attached nodes is unavailable This message displays when attached nodes are unavailable and you attempt to modify a zone or create a new zone Verify an attached node is available and retry the operation Cannot retrieve current SNMP configuration The current SNMP config...

Page 276: ...tion to connect to the HAFM appliance Could not export log to file A log file input output I O error occurred and the file could not be saved to the specified destination The disk may be full or write protected If the disk is full use another disk If the disk is write protected change the write protect properties or use another disk Default zoning is not supported in Open Fabric Mode A default zon...

Page 277: ...fy the selected nickname to make it unique Duplicate World Wide Name in nickname configuration A World Wide Name can be associated with only one nickname Modify to make it unique or delete the selected World Wide Name Duplicate zone in zone set configuration More than one instance of a zone is defined in a zone set Delete one of the duplicate zones from the zone set Duplicate zone member in zone c...

Page 278: ...FM application encountered an internal error Try the operation again If the problem persists contact the next level of support Error reading log file The HAFM application encountered an error while trying to read the log Try the operation again If the problem persists contact the next level of support Error removing zone or zone member The HAFM application encountered an internal error Try the ope...

Page 279: ...aborted the file transfer process Verify the file transfer is to be aborted then click OK to continue HAFM error error number 1 through 8 The HAFM application encountered an internal error 1 through 8 inclusive and cannot continue operation Contact the next level of support to report the problem Management server could not log you on Verify your username and password An incorrect username or passw...

Page 280: ... unknown to the domain name server invalid Verify and enter a valid product IP address Invalid port number Valid ports are 0 nn You have specified an invalid port number Specify a valid port number in the range 0 to the maximum number of ports on the product minus 1 For example for a switch with 32 ports the valid port range is 0 31 Invalid product selection At the New Product dialog box an invali...

Page 281: ...iate to the activity that caused the error Network address Specify a unique network address for the product username Specify a unique username for the new user ID Do not delete the default Administrator user Invalid UDP port number The specified user datagram protocol UDP port number is invalid The number must be an integer from 1 through 65535 inclusive Verify and enter a valid UDP port number In...

Page 282: ... numbers separated by colons xx xx xx xx xx xx xx xx Retry the operation using a valid WWN or nickname Invalid zone in zone set The defined zone no longer exists and is invalid Delete the invalid zone from the zone set Limit exceeded You cannot add a new product or user to HAFM application if the maximum number of that resource already exists on the system Delete unneeded products or users from th...

Page 283: ...user selected A user was not selected when the command was attempted Choose a user and try again No zone member selected A zoning operation was attempted without a zone member selected Choose a zone member and try the operation again No zone selected A zoning operation was attempted without a zone selected Choose a zone and try the operation again No zone selected or zone no longer exists A zoning...

Page 284: ... connect to the HAFM appliance Consult with the customer s network administrator to determine if the IP address is to be configured for remote sessions Remote session support has been disabled The connection between the specified remote workstation and the HAFM appliance was disallowed Consult with the customer s network administrator to determine if the workstation entry should be modified at the...

Page 285: ...s not a World Wide Name The selection made is not a World Wide Name Choose a valid World Wide Name before performing this operation Server shutting down The HAFM application is closing and terminating communication with the attached product Reboot the HAFM appliance If the problem persists contact the next level of support SNMP trap address not defined If an SNMP community name is defined a corres...

Page 286: ...m the operation again The link to the managed product is not available The Ethernet connection between the HAFM appliance and managed product is down or unavailable Establish and verify the network connection The maximum number of aliases has already been configured The maximum number of aliases allowed was reached Delete an existing alias before adding a new alias The maximum number of management...

Page 287: ...48 that can be defined to the HAFM application was reached Delete an existing product of this type before adding a new product The maximum number of remote network addresses has already been configured A maximum number of eight IP addresses for remote workstations can be configured at the Session Options dialog box That number was reached Delete an existing IP address before adding a new IP addres...

Page 288: ...grade the software version on the downlevel HAFM appliance The zoning library conversion must be completed before continuing The zoning library conversion is incomplete and the requested operation cannot continue Complete the zoning library conversion then retry the operation This fabric log is no longer valid because the fabric has been unpersisted The selected fabric log is no longer available b...

Page 289: ...nique World Wide Name for the switch in the Add Detached Switch dialog box Too many members defined The maximum number of zone members that can be defined was reached Delete an existing zone member before adding a new zone member You do not have a compatible version of the management server software In order for the HAFM application to function properly a compatible version must be installed on th...

Page 290: ...HAFM client via the web install An attempt was made to download the HAFM application to a remote workstation client using an improper procedure Download a compatible version of the HAFM application to the remote workstation client using the Web install procedure Zones configured with port numbers are ignored in Open Fabric Mode While in Open Fabric mode zones configured using port numbers are enfo...

Page 291: ...r if HAFM is in Open Fabric Mode Either define zones by WWN of device or change to Homogeneous Fabric mode in the Configure Operation Mode dialog box of the Element Manager Zoning name already exists Duplicate zone names are not allowed in the zoning library Modify to make it unique or delete the duplicate zone name Table 31 HAFM Messages Continued Message Description Action ...

Page 292: ...be saved with unique names Save the configuration with a different name that is unique to all saved configurations All FPM ports will be held inactive while the director is configured to 2 Gb sec speed Do you want to continue Occurs when FPM cards are installed in the director and director speed is being set to 2 Gb sec in the Configure Switch Parameters dialog box Replace FPM cards with UPM cards...

Page 293: ...he director Firmware library can store up to 8 firmware versions Click Yes to send the firmware version or No to abort the operation Cannot change Port Type while Management Style is FICON without SANtegrity feature Please contact your sales representative Firmware is below the required level and you attempted to change a port type in the Configure Ports dialog box while FICON management style but...

Page 294: ...abled while the system error light is on Select Clear System Error Light from Product menu to clear error light then enable beaconing Cannot enable Open Trunking while Enterprise Fabric Mode is active and the switch is offline Enterprise Fabric mode is active and the switch or director is online and you attempted to enable Open Trunking This message only displays if the optional Open Trunking feat...

Page 295: ...iled control processor CTP card Replace the failed CTP card and retry the firmware installation Cannot install firmware to a switch with a failed CTP card Firmware cannot be installed on a switch with a defective CTP card Note that the CTP card is not a FRU If it fails the switch must be replaced After replacement retry the firmware install to the switch Cannot modify director switch speed Ports s...

Page 296: ...ort configuration The port configuration cannot be retrieved by the Element Manager because the Ethernet link is down or busy Retry the operation later If the condition persists contact the next level of support Cannot retrieve port statistics Port statistics cannot be retrieved by the Element Manager because the Ethernet link is down or busy Retry the operation later If the condition persists con...

Page 297: ...port card that is not installed Port diagnostics loopback tests cannot be performed on a port that does not have a small form factor SFF optical transceiver installed Install a transceiver in the port and perform diagnostics again Cannot run diagnostics while a device is logged in to the port Port diagnostics internal loopback test cannot be performed on a port while an attached Fibre Channel devi...

Page 298: ... than one configuration Cannot set all ports to 2 Gb sec due to speed restriction on some ports Displays if you try to set ports to operate at 2 Gb sec data speed through the Configure Ports dialog box and some ports do not support speed configuration Replace ports that do not support speed configuration with those that do support more than one configuration Cannot set all ports to Negotiate due t...

Page 299: ...be started by the Element Manager because the Ethernet link is down or busy Retry the operation later If the condition persists contact the next level of support Cannot start firmware install while CTP synchronization is in progress The director s CTP cards are synchronizing and firmware cannot be installed until synchronization is complete Install the firmware after CTP card synchronization compl...

Page 300: ...he FTP directory Or the selected file is not a firmware file Ensure file name and directory are correct Or obtain a valid firmware file from your service representative Could not remove dump files from server Dump files could not be deleted from the HAFM appliance because the link may be down or the HAFM appliance or Element Manager is busy Retry the operation later If the condition persists conta...

Page 301: ... diagnostics again device WWN cannot be removed from the Switch Membership List while participating in Switch Binding The device must be isolated from the switch or Switch Binding deactivated before it can be removed You attempted to remove a device WWN from the Switch Membership List SANtegrity Binding feature while Switch Binding is enabled Remove the device from the switch by blocking the port ...

Page 302: ...mpted to disable Insistent Domain ID in the Configure Switch Parameters dialog box Click Yes if you want to continue and disable Fabric Binding Disabling Switch Binding will disable Enterprise Fabric Mode Do you want to continue You attempted to disable Switch Binding through the Switch Binding State Change dialog box but Enterprise Fabric Mode is enabled Disable Enterprise Fabric Mode through the...

Page 303: ... Configure Switch Parameters dialog box while the switch was online but Enterprise Fabric Mode SANtegrity Binding feature is enabled Click Yes if you want to continue and disable Enterprise Fabric Mode Error retrieving port information An error occurred at the Element Manager while retrieving port information because the Ethernet link is down or busy Retry the operation later If the condition pers...

Page 304: ... requires an entry and cannot be left blank Enter appropriate information in the Data field Field has exceeded maximum number of characters The maximum number of data entry characters allowed in the field was exceeded Enter the information using the prescribed number of characters File transfer aborted You aborted the file transfer process Information message only File transfer is in progress A fi...

Page 305: ...ng a new product through the New Product dialog box an incorrect product was specified Choose the correct product type for the product with the network address Installing this feature key while online will cause an IPL operation on the switch and a momentary loss of LAN connection This operation is non disruptive to the Fibre Channel traffic Do you wish to continue installing this feature key If t...

Page 306: ...y and enter a valid HAFM appliance IP address Invalid network address The IP address specified for the product is unknown to the domain name server invalid Verify and enter a valid product IP address Invalid port address Invalid port address has been entered Verify port address through the Configure Addresses Active dialog box FICON management style only and re enter Invalid port number The port n...

Page 307: ...UDP port number from 1 through 655535 Invalid value for BB_Credit At the Configure Fabric Parameters dialog box the buffer to buffer credit BB_Credit value must be an integer from 1 through 60 inclusive Verify and enter a valid number between 1 through 60 Invalid value for Low BB Credit threshold 1 99 Low BB Credit Threshold field in Configure Open Trunking dialog box must have entries in the rang...

Page 308: ... minute must be an integer from 0 through 59 inclusive Verify and enter a valid time Invalid value for month 1 12 At the Configure Date and Time dialog box the MM value month must be an integer from 1 through 12 inclusive Verify and enter a valid date Invalid value for R_A_TOV At the Configure Fabric Parameters dialog box the resource allocation time out value R_A_TOV must be an integer from 10 th...

Page 309: ...olons xx xx xx xx xx xx xx xx The valid format for a nickname is non blank characters up to 32 characters Try the operation again using a valid World Wide Name or nickname Link dropped The HAFM appliance to director Ethernet link was dropped Retry the operation Link re connects are attempted every 30 seconds If the condition persists contact the next level of support Log is currently in use Access...

Page 310: ...o firmware versions in the firmware library to delete therefore the operation cannot be performed Informational message only no action is required Nonredundant director must be offline to install firmware For directors if the director has only one CTP card the director must be set offline to install a firmware version For switches since the switch has only a single CTP card it must be offline to i...

Page 311: ...ration Performing this action will overwrite the date time on the switch Warning that occurs when configuring the date and time through the Configure Date and Time dialog box that the new time or date will overwrite the existing time or date set for the director or switch Verify that you want to overwrite the current date or time Periodic Date Time synchronization must be cleared Action cannot be ...

Page 312: ... you are configuring paths Preferred Paths can not be enabled until the Domain ID is set to Insistent Disable Preferred Paths then configure Switch Parameters If the switch s domain ID has not been set to Insistent the user is not allowed to activate the Preferred Path configuration with the Enable Preferred Paths check box selected Close the Configure Preferred Paths dialog box and click Configur...

Page 313: ...tics dialog box Diagnostics quit for the port for some reason but the Stop button remains enabled Verify port operation Retry diagnostics for the port and choose Stop from the dialog box If problem persists contact the next level of support Stop diagnostics failed The test was not running This action failed because the test was not running Informational message Switch Binding was removed from atta...

Page 314: ...in If the problem persists contact the next level of support The data collection process has been aborted You aborted the data collection procedure Verify the data collection procedure is to be aborted then click OK to continue The default zone must be disabled to configure The message displays when you attempted to change the management style to Open Fabric and the default zone is enabled Disable...

Page 315: ...not be deleted Deletion of the IPL address configuration was attempted and was not allowed Cancel the operation The management server is busy processing a request from another Element Manager The HAFM appliance is processing a request from another instance of an Element Manager and cannot perform the requested operation Wait until the process is completes then perform the operation again The optic...

Page 316: ...figuration changed was attempted for a configuration requiring offline changes Take the appropriate actions to set the director or switch offline before attempting the configuration change This feature is not installed Please contact your sales representative This feature has not been installed Contact your sales representative This feature key does not include all of the features currently instal...

Page 317: ...tional message Unable to change incompatible firmware release You tried to download a firmware release that is not compatible with the current product configuration Refer to the product release notes or contact the next level of support to report the problem Unable to save data collection file to destination The HAFM appliance could not save the data collection file to the specified location PC ha...

Page 318: ...Information and Error Messages 318 Error Messages ...

Page 319: ...through 199 system events 200 through 299 power supply events 300 through 399 fan module events 400 through 499 control processor CTP card events 500 through 599 fiber port module UPM card events 600 through 699 serial crossbar SBAR assembly events 800 through 899 thermal events Events are recorded in the Director 2 140 Event Log at the HAFM appliance in the Event Log of the Embedded Web Server in...

Page 320: ...ion of what caused the event Action the recommended course of action if any to resolve the problem Event Data supplementary event data if any that displays in the Event Log in hexadecimal format Distribution check marks in associated fields indicate where the event code is reported director HAFM appliance or host ...

Page 321: ... Error LED Event Log E Mail Call Home Sense Info Link Incident Event Code 010 Message Login Server unable to synchronize databases Severity Minor Explanation Following a CTP card reset or replacement the Login Server attempted to acquire an up to date copy of its databases from the other CTP card but failed All Fabric Services databases are initialized to an empty state resulting in an implicit Fa...

Page 322: ...ent Distribution Director HAFM appliance Host EWS Event Log System Error LED Event Log E Mail Call Home Sense Info Link Incident Event Code 020 Message Name Server unable to synchronize databases Severity Minor Explanation Following a CTP card reset or replacement the Name Server attempted to acquire an up to date copy of its databases from the other CTP card but failed All Fabric Services databas...

Page 323: ...h this event Distribution Director HAFM appliance Host EWS Event Log System Error LED Event Log E Mail Call Home Sense Info Link Incident Event Code 031 Message SNMP request received from unauthorized community Severity Informational Explanation An SNMP request containing an unauthorized community name was received and rejected with an error Only requests containing authorized SNMP community names...

Page 324: ...ncluded with this event Distribution Director HAFM appliance Host EWS Event Log System Error LED Event Log E Mail Call Home Sense Info Link Incident Event Code 051 Message Management Server database invalid Severity Minor Explanation Following a CTP card failover or replacement IML or firmware download the HAFM appliance database failed its CRC validation All Management Services databases are init...

Page 325: ...ponent_id is Management Server internal error subcomponent_id is eMS_ELR_SB2_DEVICE_PROTOCOL_ERROR or eMS_ELR_SB2_MSG_PROCESSING_ERROR Asynchronous status report activation subcomponent_id is eSB2_CP_RER_ASYNCH_STATUS_REPORTING Mode register update subcomponent_id is eMS_ELR_MODE_REGISTER_UPDATE Distribution Director HAFM appliance Host EWS Event Log System Error LED Event Log E Mail Call Ho me Se...

Page 326: ...P support personnel Event Data No supplementary data included with this event Distribution Director HAFM appliance Host EWS Event Log System Error LED Event Log E Mail Call Home Sense Info Link Incident Event Code 062 Message Maximum interswitch hop count exceeded Severity Informational Explanation The fabric controller software detected that a path to another fabric element director or switch tra...

Page 327: ...specified Event Data Byte 0 domain ID of the fabric element director or switch with too many ISLs Bytes 1 3 reserved Distribution Director HAFM appliance Host EWS Event Log System Error LED Event Log E Mail Call Home Sense Info Link Incident Event Code 070 Message E_Port is segmented Severity Informational Explanation A director E_Port recognized an incompatibility with an attached fabric element ...

Page 328: ...nect the E_Port link then reconnect the link If the condition persists perform the data collection procedure and return the backup CD to HP support personnel 5 No principal switch No director or switch in the fabric can become the principal switch Modify the switch priority to any value other than 255 6 No response from attached switch hello timeout The Director 2 140 periodically verifies operati...

Page 329: ...byte byte 4 specifies the segmentation reason as follows 1 Incompatible operating parameters Ether the resource allocation time out value R_A_TOV or error detect time out value E_D_TOV is inconsistent between the Director 2 140 and another fabric element director or switch Modify the R_A_TOV and E_D_TOV to make the values consistent for all fabric directors and switches 2 Duplicate domain ID The D...

Page 330: ...t the attached device and return the backup CD to HP support personnel 7 ELP retransmission failure timeout A Director 2 140 that exhibits a hardware or link failure attempted to join a fabric and transmitted multiple ELP frames to a fabric element director or switch However because of the problem the director did not receive responses to the ELP frames and did not receive an FLOGI frame After fiv...

Page 331: ...e Host EWS Event Log System Error LED Event Log E Mail Call Home Sense Info Link Incident Event Code 074 Message ILS frame delivery error threshold exceeded Severity Informational Explanation Fabric controller frame delivery errors exceeded an E_Port threshold and caused fabric initialization problems 073 event code Most fabric initialization problems are caused by control frame delivery errors as...

Page 332: ...nauthorized connection Bytes 1 3 reserved Bytes 4 11 WWN of the unauthorized device or fabric element Distribution Director HAFM appliance Host EWS Event Log System Error LED Event Log E Mail Call Home Sense Info Link Incident Event Code 081 Message Invalid attachment Severity Informational Explanation A director port recognized an incompatibility with the attached fabric element or device and iso...

Page 333: ...d fabric element is not compatible Set the director operating mode to Open Fabric 1 0 if connected to an open fabric compliant product manufactured by a different vendor 4 Incompatible switch The director returned a Process ELP Reject Invalid Revision Level reason code because the attached fabric element is not compatible Set the director operating mode to Open Fabric 1 0 if connected to an open f...

Page 334: ...ted to the director through an ISL detected a security violation As a result the director received a generic reason code and set the port to an invalid attachment state Check the port status of the attached fabric element and clean the link s fiber optic components cable and connectors If the problem persists contact support personnel to report the problem F Unauthorized switch binding WWN Directo...

Page 335: ...E Mail Call Home Sense Info Link Incident 4 4 Event Code 091 Message Database replication discontinued Severity Informational Explanation Replication of Fabric Services databases from master CTP to backup has been discontinued because the backup CTP has failed or been removed Action This event will occur any time the backup CTP fails or is removed and does not require any additional action when th...

Page 336: ...rive to HP Services support personnel Event Data No supplementary data included with the event Distribution Director HAFM appliance Host EWS Event Log System Error LED Event Log E Mail Call Home Sense Info Link Incident Event Code 121 Message Zone set activation failed zone set too large Severity Informational Explanation This event occurs when the director receives a zone set activation command t...

Page 337: ...ed region of the fabric Event Data Byte 0 Port number reporting congestion relieved Distribution Director HAFM appliance Host EWS Event Log System Error LED Event Log E Mail Call Home Sense Info Link Incident Event Code 141 Message Congestion relieved on an ISL Severity Informational Explanation Open Trunking firmware detected an ISL with Fibre Channel traffic that previously exceeded the configur...

Page 338: ...r moving device connections to a less congested region of the fabric Event Data Byte 0 Port number reporting low BB_Credit Distribution Director HAFM appliance Host EWS Event Log System Error LED Event Log E Mail Call Home Sense Info Link Incident Event Code 143 Message Low BB_Credit relieved on an ISL Severity Informational Explanation Open Trunking firmware detected an ISL with no transmission B...

Page 339: ...led Either an incompatible zone set was detected or a problem occurred during delivery of a zone merge frame This event code always precedes a 070 ISL segmentation event code and represents the reply of an adjacent fabric element in response to a zone merge frame Refer to the event data for the failure reason Action Action depends on the failure reason specified in the event data ...

Page 340: ...ollection procedure and return the backup CD to HP support personnel F1 Invalid response length An invalid response length condition caused an error in a zone merge frame Disconnect the E_Port link then reconnect the link If the condition persists perform the data collection procedure and return the backup CD to HP support personnel F2 Invalid response code An invalid response code caused an error...

Page 341: ...Event Code Tables 341 Director 2 140 Service Manual Distribution Director HAFM appliance Host EWS Event Log System Error LED Event Log E Mail Call Home Sense Info Link Incident ...

Page 342: ...edure and return the backup CD and failed power supply to HP support personnel Event Data No supplementary data included with this event Distribution Director HAFM appliance Host EWS Event Log System Error LED Event Log E Mail Call Home Sense Info Link Incident Event Code 201 Message Power supply DC voltage failure Severity Major Explanation Direct current DC circuitry in the power supply failed T...

Page 343: ...d power supply to HP support personnel Event Data No supplementary data included with this event Distribution Director HAFM appliance Host EWS Event Log System Error LED Event Log E Mail Call Home Sense Info Link Incident Event Code 203 Message Power supply AC voltage recovery Severity Informational Explanation AC voltage recovered for the power supply Both power supplies adjust to share operating...

Page 344: ...ance Host EWS Event Log System Error LED Event Log E Mail Call Home Sense Info Link Incident Event Code 206 Message Power supply removed Severity Informational Explanation A power supply was removed while the director was powered on and operational The second power supply assumes the full operating load for the director Action No action required or install an operational power supply Event Data No...

Page 345: ...all Home Sense Info Link Incident Event Code 208 Message Power supply false shutdown Severity Major Explanation Director operational firmware nearly shut down the indicated power supply as a result of failure or facility power loss or voltage fluctuation Action Confirm operation of facility power If subsequent power loss events occur replace the failed power supply Perform the data collection proc...

Page 346: ...iled fan number Distribution Director HAFM appliance Host EWS Event Log System Error LED Event Log E Mail Call Home Sense Info Link Incident Event Code 301 Message Cooling fan propeller failed Severity Major Explanation Two cooling fans out of six failed or are rotating at insufficient angular velocity The remaining fans are operational The amber LED illuminates at the rear of the fan modules asso...

Page 347: ...the failed fan numbers Distribution Director HAFM appliance Host EWS Event Log System Error LED Event Log E Mail Call Home Sense Info Link Incident Event Code 303 Message Cooling fan propeller failed Severity Major Explanation Four cooling fans out of six failed or are rotating at insufficient angular velocity The remaining fans are operational The amber LED illuminates at the rear of both fan mod...

Page 348: ...the failed fan numbers Distribution Director HAFM appliance Host EWS Event Log System Error LED Event Log E Mail Call Home Sense Info Link Incident Event Code 305 Message Cooling fan propeller failed Severity Major Explanation All six cooling fans failed or are rotating at insufficient angular velocity The amber LED illuminates at the rear of both fan modules Action Replace both fan modules Event ...

Page 349: ...tribution Director HAFM appliance Host EWS Event Log System Error LED Event Log E Mail Call Home Sense Info Link Incident Event Code 311 Message Cooling fan propeller recovered Severity Informational Explanation Two cooling fans out of six recovered or the associated fan modules were replaced All fans are operational Action No action required Event Data The first byte of event data byte 0 specifie...

Page 350: ...rs Distribution Director HAFM appliance Host EWS Event Log System Error LED Event Log E Mail Call Home Sense Info Link Incident Event Code 313 Message Cooling fan propeller recovered Severity Informational Explanation Four cooling fans out of six recovered or the associated fan modules were replaced All fans are operational Action No action required Event Data The first byte of event data byte 0 s...

Page 351: ...mbers Distribution Director HAFM appliance Host EWS Event Log System Error LED Event Log E Mail Call Home Sense Info Link Incident Event Code 315 Message Cooling fan propeller recovered Severity Informational Explanation All six cooling fans recovered or the associated fan modules were replaced All fans are operational Action No action required Event Data The first byte of event data byte 0 specif...

Page 352: ...nt Distribution Director HAFM appliance Host EWS Event Log System Error LED Event Log E Mail Call Home Sense Info Link Incident Event Code 321 Message Fan module installed Severity Informational Explanation A fan module was installed with the director powered on and operational Action No action required Event Data No supplementary data included with the event Distribution Director HAFM appliance H...

Page 353: ...er supply and 08 through 0F UPM cards Byte 1 FRU slot number Distribution Director HAFM appliance Host EWS Event Log System Error LED Event Log E Mail Call Home Sense Info Link Incident Event Code 410 Message CTP card reset Severity Informational Explanation The indicated CTP card reset after a director power on CTP card installation hardware IML CTP card faceplate or software IPL An IPL can be us...

Page 354: ...curs When the dump and subsequent IPL complete the faulty CTP card reinitializes to become a the backup Action Perform the data collection procedure and return the backup CD to HP support personnel Event Data Bytes 0 through 3 fault identifier least significant byte first Distribution Director HAFM appliance Host EWS Event Log System Error LED Event Log E Mail Call Home Sense Info Link Incident Ev...

Page 355: ...ard to HP support personnel Event Data No supplementary data included with this event Distribution Director HAFM appliance Host EWS Event Log System Error LED Event Log E Mail Call Home Sense Info Link Incident Event Code 414 Message Backup CTP card failure Severity Major Explanation The backup CTP card failed Action Replace the indicated CTP card with a functional card Perform the data collection...

Page 356: ...ink Incident Event Code 416 Message Backup CTP card installed Severity Informational Explanation A backup CTP card was installed while the director was powered on and operational Action No action required Event Data No supplementary data included with this event Distribution Director HAFM appliance Host EWS Event Log System Error LED Event Log E Mail Call Home Sense Info Link Incident Event Code 4...

Page 357: ...h this event Distribution Director HAFM appliance Host EWS Event Log System Error LED Event Log E Mail Call Home Sense Info Link Incident Event Code 420 Message Backup CTP card non volatile memory failure Severity Major Explanation The backup CTP card detected a non volatile memory failure The failure has no impact on the active CTP card Action Replace the indicated CTP card with a functional card...

Page 358: ...d 1 release level xx Byte 2 always a period Bytes 3 and 4 maintenance level yy Byte 5 always a period Bytes 6 and 7 interim release level zz Byte 8 always a space Bytes 9 12 build ID bbbb Distribution Director HAFM appliance Host EWS Event Log System Error LED Event Log E Mail Call Home Sense Info Link Incident Event Code 422 Message CTP firmware synchronization complete Severity Informational Exp...

Page 359: ... errors occurred Severity Minor Explanation When the SDRAM controller detects an error checking and correction ECC error an interrupt occurs If an interrupt occurs a certain number of times weekly a 426 event code is recorded The number of interrupts is indicated by the event data Action No action required SDRAM is probably malfunctioning intermittently Event Data Byte 0 of the event data equal to...

Page 360: ... a collision within 64 bit times at transmission end SQE_error_cnt Bytes 12 through 15 frame count where Ethernet adapter detects a collision more than 512 bit times after first preamble bit out_of_window_cnt Frame not transmitted Bytes 16 through 19 frame count where transmission is more than 26 ms jabber_cnt Frame not transmitted Bytes 20 through 23 frame count where Ethernet adapter encounters ...

Page 361: ...18 bytes extra_data_cnt Broadcast frames count but do not contribute to threshold Frame not processed Distribution Director HAFM appliance Host EWS Event Log System Error LED Event Log E Mail Call Home Sense Info Link Incident Event Code 432 Message Ethernet adapter reset Severity Minor Explanation The active CTP card Ethernet adapter was reset in response to an internally detected error A card fa...

Page 362: ...ata Byte 0 LAN error type where 01 hard failure and 04 registered fault Byte 1 LAN error subtype internally defined Byte 2 LAN fault identifier internally defined Distribution Director HAFM appliance Host EWS Event Log System Error LED Event Log E Mail Call Home Sense Info Link Incident Event Code 440 Message Embedded port hardware failed Severity Major Explanation The embedded port hardware detec...

Page 363: ...ability error callout 3 Bytes 18 and 19 high availability error callout 4 Distribution Director HAFM appliance Host EWS Event Log System Error LED Event Log E Mail Call Home Sense Info Link Incident Event Code 450 Message Serial number mismatch detected Severity Informational Explanation This event occurs when the sequence number or OEM serial number in the system VPD read from the backplane does ...

Page 364: ...port speed configuration data will be set to a level that is compatible with the CTP and the CTP will automatically be IPLed Event Data None Distribution Director HAFM appliance Host EWS Event Log System Error LED Event Log E Mail Call Home Sense Info Link Incident Event Code 452 Message Backup CTP incompatible with configured systems settings Severity Informational Explanation This event occurs w...

Page 365: ...installed Action No action required Event Data Byte 0 feature description as follows 00 through 04 Flexport 06 open system management server Byte 1 feature description as follows 06 SANtegrity Binding 07 Open Trunking Distribution Director HAFM appliance Host EWS Event Log System Error LED Event Log E Mail Call Home Sense Info Link Incident Event Code 460 Message Management request out of range Se...

Page 366: ...y lost After the link is re established verify that all information changed in the managing tool is within the specified ranges For example verify that the zones and zone members in a zone set fall within the limits stated in the user manual Try sending the request again Event Data None Distribution Director HAFM appliance Host EWS Event Log System Error LED Event Log E Mail Call Home Sense Info L...

Page 367: ...stalled and no additional action is required If event code 501 does not follow this event re seat the UPM card If event code 501 still does not display replace the UPM card Event Data Byte 0 UPM slot position 00 through 0F Bytes 4 through 7 elapsed millisecond tick count Distribution Director HAFM appliance Host EWS Event Log System Error LED Event Log E Mail Call Home Sense Info Link Incident Eve...

Page 368: ...igh availability error callout 1 Bytes 10 and 11 high availability error callout 2 Byte 12 detecting port Byte 13 connected port Byte 14 participating SBAR assembly Bytes 16 and 17 high availability error callout 3 Bytes 18 and 19 high availability error callout 4 Distribution Director HAFM appliance Host EWS Event Log System Error LED Event Log E Mail Call Home Sense Info Link Incident Event Code...

Page 369: ...ugh 0F Byte 1 engineering reason code Bytes 4 through 7 elapsed millisecond tick count Bytes 8 through 11 reason code specific data Distribution Director HAFM appliance Host EWS Event Log System Error LED Event Log E Mail Call Home Sense Info Link Incident Event Code 505 Message UPM card revision not supported Severity Minor Explanation The indicated UPM card is not recognized and the four ports d...

Page 370: ... failure Other ports remain operational if their LEDs are extinguished Action Replace the indicated UPM card with a functional UPM card of the same type Perform the data collection procedure and return the backup CD and faulty card to HP support personnel Event Data Byte 0 port number 0 127 and 132 143 Byte 1 engineering reason code Bytes 4 through 7 elapsed millisecond tick count Bytes 8 through ...

Page 371: ...3 Byte 1 engineering reason code Bytes 4 through 7 elapsed millisecond tick count Bytes 8 through 11 reason code specific Byte 12 test type Distribution Director HAFM appliance Host EWS Event Log System Error LED Event Log E Mail Call Home Sense Info Link Incident Event Code 508 Message Fibre Channel port anomaly detected Severity Informational Explanation The CTP card detected a deviation in the ...

Page 372: ... of the associated port This does not prevent the port from frame reception or transmission but it does limit the potential throughput of the port Normally the amber Service Required LED on the port associated with the failing path is illuminated to indicate the degraded status The green port LED may or may not be illuminated based on the status of the link Action Replace the port card on which th...

Page 373: ...detected the presence of the transceiver Action No action required Event Data Byte 0 port number 0 127 and 132 143 Bytes 4 through 7 elapsed millisecond tick count Distribution Director HAFM appliance Host EWS Event Log System Error LED Event Log E Mail Call Home Sense Info Link Incident Event Code 512 Message SFP optical transceiver nonfatal error Severity Minor Explanation Director firmware dete...

Page 374: ...s 4 through 7 elapsed millisecond tick count Distribution Director HAFM appliance Host EWS Event Log System Error LED Event Log E Mail Call Home Sense Info Link Incident Event Code 514 Message SFP optical transceiver failure Severity Major Explanation An SFP optical transceiver in a UPM card failed The amber LED corresponding to the port illuminates to indicate the failure Other ports remain opera...

Page 375: ...tart MAP on page 45 for instructions Event Data Refer to the T11 99 017v0 or FICON architecture document for the specific link incident record format Distribution Director HAFM appliance Host EWS Event Log System Error LED Event Log E Mail Call Home Sense Info Link Incident Event Code 582 Message Bit error threshold exceeded Severity Major Explanation An attached OSI or FICON server determined the...

Page 376: ... to a port failure See MAP 0000 Start MAP on page 45 for instructions Event Data Refer to the T11 99 017v0 or FICON architecture document for the specific link incident record format Distribution Director HAFM appliance Host EWS Event Log System Error LED Event Log E Mail Call Home Sense Info Link Incident Event Code 584 Message Not operational primitive sequence received Severity Major Explanatio...

Page 377: ... page 45 for instructions Event Data Refer to the T11 99 017v0 or FICON architecture document for the specific link incident record format Distribution Director HAFM appliance Host EWS Event Log System Error LED Event Log E Mail Call Home Sense Info Link Incident Event Code 586 Message Invalid primitive sequence received for current link state Severity Major Explanation An attached OSI or FICON se...

Page 378: ...Event Code Tables 378 Director 2 140 Service Manual Distribution Director HAFM appliance Host EWS Event Log System Error LED Event Log E Mail Call Home Sense Info Link Incident ...

Page 379: ...is installed and no additional action is required If event code 601 does not follow this event re seat the SBAR assembly If event code 601 still does not display replace the SBAR assembly Event Data Byte 0 SBAR slot position 00 or 01 Bytes 4 through 7 elapsed millisecond tick count Distribution Director HAFM appliance Host EWS Event Log System Error LED Event Log E Mail Call Home Sense Info Link I...

Page 380: ... assembly fails Event Data Byte 0 SBAR slot position 00 or 01 Byte 1 anomaly reason code Bytes 4 through 7 elapsed millisecond tick count Bytes 8 and 9 high availability error callout 1 Bytes 10 and 11 high availability error callout 2 Byte 12 detecting port Byte 13 connected port Byte 14 participating SBAR assembly Bytes 16 and 17 high availability error callout 3 Bytes 18 and 19 high availabilit...

Page 381: ...R assembly failure Severity Major Explanation The indicated SBAR assembly failed If the active SBAR assembly fails the backup SBAR takes over operation If the backup SBAR assembly fails the active SBAR is not impacted Action Replace the failed SBAR assembly with a functional assembly Perform the data collection procedure and return the backup CD and faulty assembly to HP support personnel Event Da...

Page 382: ...nel Event Data Byte 0 SBAR slot position 00 or 01 Bytes 4 through 7 elapsed millisecond tick count Bytes 8 and 9 detected module identifier Distribution Director HAFM appliance Host EWS Event Log System Error LED Event Log E Mail Call Home Sense Info Link Incident Event Code 607 Message Director contains no operational SBAR assemblies Severity Severe Explanation The director firmware does not reco...

Page 383: ...h this event Distribution Director HAFM appliance Host EWS Event Log System Error LED Event Log E Mail Call Home Sense Info Link Incident Event Code 801 Message Critically hot temperature warning UPM card thermal sensor Severity Major Explanation The thermal sensor associated with a UPM card indicates the hot temperature threshold was reached or exceeded Action Replace the indicated UPM card with ...

Page 384: ...a included with this event Distribution Director HAFM appliance Host EWS Event Log System Error LED Event Log E Mail Call Home Sense Info Link Incident Event Code 805 Message High temperature warning SBAR assembly thermal sensor Severity Major Explanation The thermal sensor associated with an SBAR assembly indicates the warm temperature threshold was reached or exceeded Action Replace the indicate...

Page 385: ...il Call Home Sense Info Link Incident Event Code 807 Message SBAR assembly shutdown due to thermal violation Severity Major Explanation An SBAR assembly failed and was powered off because of excessive heat This event follows an indication that the hot temperature threshold was reached or exceeded event code 806 If the active SBAR assembly fails the backup SBAR takes over operation If the backup SB...

Page 386: ...ibution Director HAFM appliance Host EWS Event Log System Error Indicator Event Log E Mail Call Home Sense Info Link Incident Event Code 811 Message Critically hot temperature warning CTP card thermal sensor Severity Major Explanation The thermal sensor associated with a CTP card indicates the hot temperature threshold was reached or exceeded Action Replace the indicated CTP card with a functional...

Page 387: ...and faulty card to HP support personnel Event Data No supplementary data included with this event Distribution Director HAFM appliance Host EWS Event Log System Error LED Event Log E Mail Call Home Sense Info Link Incident Event Code 850 Message System shutdown due to CTP card thermal violations Severity Severe Explanation The director powered off because of excessive thermal violations on the las...

Page 388: ...Event Code Tables 388 Director 2 140 Service Manual ...

Page 389: ...ber optic components 194 configuration changes audit log 163 configuration data managing 213 configure panel 27 configure SNMP dialog box 29 configure switch parameters dialog box 143 144 148 console PC MAP 153 conventions document 13 equipment symbols 14 text symbols 13 CTP card removing and replacing 226 CTP cards event codes tables 353 firmware managing 206 MAP 107 NV RAM backing up 213 custome...

Page 390: ...asons for 176 electric shock warning 195 electrostatic discharge grounding cable 32 wrist strap 32 electrostatic discharge ESD information 223 repair procedures caution 162 element manager diagnostic features 24 logs list of 163 MAP 83 messages 292 MIB variable modifying 29 performance view 171 port list view 169 e mail notification reporting 29 embedded web server 27 ethernet link MAP 92 fault is...

Page 391: ...ress swapping 173 port channel wrapping enabling and disabling 173 FICON management style channel wrap tests performing 166 procedure 189 fibre channel port address swapping 171 port channel wrapping enabling and disabling 171 swapping ports procedure 190 field replaceable units See FRUs firmware adding version 207 deleting version 210 determining version 206 downloading version 210 modifying desc...

Page 392: ...eWorks ha fabric manager application See HAFM application HyperTerminal 32 101 I illustrated parts breakdown 263 IML compared to IPL 197 initial machine load compared to IPL 197 initial program load MAP 78 installing software 218 Internet Explorer version 27 interswitch link MAP 138 IP address default 34 IPL MAP 78 procedure 197 ISL MAP 138 L LEDs beaconing 21 UPM card 167 LIN alerts 171 link inci...

Page 393: ...ssible FRUs 264 miscellaneous FRUs 269 rear accessible FRUs 266 password customer default 34 password maintenance default 34 performance statistics Class 2 173 182 Class 3 173 182 error 173 errors 181 operational 174 traffic 174 181 port card external loopback test 187 internal loopback test 184 operational states 167 port list view 169 port loopback diagnostic tests fiber optic wrap plug 30 port ...

Page 394: ... configuration data 214 restoring director configuration file 214 RFC 1213 28 RRPs AC module 244 backplane 256 CTP card 226 fan module 250 power module assembly 253 power supply 241 procedural notes 222 SBAR assembly 247 SFP optical transceiver 236 UPM card 231 UPM filler blank 239 RS 232 null modem cable 31 S safety basic ESD note 222 electric shock warning 195 electrostatic discharge grounding c...

Page 395: ...P card 226 fan module 250 power module assembly 253 SBAR assembly 247 SFP optical transceiver 236 supplied by service personnel 31 supplied with director 29 UPM cards 231 UPM filler blank 239 torque tool 30 U unblocking port 203 UPM card 204 upgrading software 218 UPM cards blocking 203 event codes 367 LEDs 167 loopback tests performing 184 MAP 115 ports blocking or unblocking 202 removing and rep...

Page 396: ...Service Manual rack stability 16 symbols on equipment 14 web sites HP storage 17 Windows 2000 operating system MAP 83 Windows operating systems versions 32 wrap plug multimode 30 singlemode 30 WWN port properties dialog box 175 ...

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