Cenova Image Analytics Server 3.0 Installation & Service Manual
Chapter 6: Troubleshooting Procedures
Page 104
MAN-05205 Revision 003
Results Not as Expected
The following table provides possible explanations for this behavior.
Fault Condition
Reason
Solution
Partial Mammography CAD
SR produced
•
Feature disabled
•
Invalid license configuration
•
License invalid or expired
•
Algorithm failed
•
Verify the license dongle
contents on the License
Contents page
•
Contact the TAC
Multiple Mammography
CAD SR or SC generated for
a single study
1
•
Images from acquisition
device are not batched
•
Network delays
•
Lengthy time delays between
image inputs
•
Images are being resent to
server
•
Max Timeout settings too
short (see
on page 38
•
Ensure that images are being
sent per case and not per
image
•
Contact the TAC and review
the DICOM source Max
Timeout (sec) settings. Do
not change these settings
without first contacting the
TAC.
•
After consultation with
clinic staff, enable the
Combine Images in
Processed Case setting (see
on page 55).
Delays before results appear
•
Images from acquisition
device are not batched
•
Lengthy time delays between
image inputs
•
Network delays
•
Max Timeout setting too long
•
Images sent to server at too
high a rate
•
Consult with clinic
Information Technology (IT)
personnel to determine if
there are any network issues
•
Contact the TAC and review
the DICOM source Max
Timeout (sec) settings. Do
not change these settings
without first contacting the
TAC.
•
Contact the TAC and review
the image input load