Cenova Image Analytics Server 3.0 Installation & Service Manual
Chapter 6: Troubleshooting Procedures
MAN-05205 Revision 003
Page 103
Fault Condition
Reason
Solution
Results sent to wrong
destination
•
Device configuration or
mapping is incorrect
•
Review the Edit DICOM
Mappings window on the
DICOM page
No results received by
workstation
No images received by server
Results remain on server
•
Cenova server is powered off
•
Device configuration or
mapping is incorrect
•
Device not connected to
network
•
Network is down
•
Network hardware
configuration is incorrect
•
Connection refused by receiver
•
Receiver not responding or
intermittent
•
Internet firewall is blocking
traffic
•
Incorrect Network Interface
Controller (NIC 1) setting
•
Check the Cenova server to
make sure it is powered on
and ready for use
•
C-Echo or Ping the server from
the source device
•
Check the
network/configuration settings
•
Check that all cables related to
the server are plugged in and
firmly inserted
•
Check for alarms on the source
that sent the images to the
Cenova server
•
Check all cables related to the
source and destination devices
•
Check all AE titles with the
site’s Radiology IT/PACS staff
•
Check with IT/PACS staff that
the source and destination
devices are configured
correctly to send images to
and accept results from the
Cenova server.