G-Technology G-RACK 12, User Manual

Page: 274 / 296

Technical Support & Warranty
p. 274
Warranty
Limited Warranty
HGST, a Western Digital Company (“HGST”) including G-Technology for External Hard Disk Drives
What does this limited warranty cover?
This limited warranty applies to new HGST products purchased from an authorized HGST dealer by
the original purchaser for normal use and not for resale. HGST warrants that a covered product is free
from defects in materials and workmanship, with the exceptions stated below.
How long does limited warranty coverage last?
This limited warranty lasts for one year, two years, three years, or five years, or a fixed period from
date of purchase, depending on when and where it was originally purchased. To determine the
warranty specifically for your product, visit www.g-technology.com. A valid proof of purchase may
be required to prove eligibility. If you do not have a valid proof of purchase, the limited warranty
period will be measured from the date of sale from HGST to the authorized distributor.
What does this limited warranty not cover?
The limited warranty does not cover damage resulting from commercial use, misuse, accident,
modification or alteration to hardware or software, tampering, unsuitable physical or operating
environment beyond product specifications, improper maintenance, or failure caused by a product
for which HGST is not responsible.
There is no warranty of uninterrupted or error-free operation. There is no warranty for loss of data
- you must regularly back up the data stored on your product to a separate storage product. There is
no warranty for product with removed or altered identification labels.
HGST DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO,
THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED WARRANTIES, SO THIS
LIMITATION MAY NOT APPLY TO YOU. (HGST is not responsible for
returning to you a product that is not covered by this limited warranty.)
What must you do?
If you are having trouble with a product, before seeking limited warranty service, first follow the
troubleshooting procedures that HGST or your reseller provides.
To obtain limited warranty service, you must first obtain a Return Materials Authorization (RMA)
and ship-to address by contacting G-Technology at www.g-technology.com/support. Please follow
the instructions found on this website. You must return the covered hard disk drive using approved