G-Technology G-RACK 12, User Manual

Page: 239 / 296

Troubleshooting
p. 239
How to set iSCSI target and LUNs?
Creating and eventually mounting iSCSI target (for Mac).
Prerequisites : RAID(with at least 1TB of available space)/Volume/WS and some kind of iSCSI target
initiator program (windows is built in to OS).
1. Create iSCSI target(and LUN) on G-RACK 12: Connect>iSCSI SCST>Target>Add: Name the target
and press Save (if you wish to associate credentials or tune your target now is the time).
2. On your Mac Client: launch your iSCSI target initiator (SNS herein). Unlock the locking
mechanism. press the plus button in the Target/Portal window on the left and select “Portal/
Group” option (you can manually enter the iqn number of any individual target here too if you
prefer. Just select “Target” in the plus pull down menu).
3. In the “Portal/Group” window add the IP address of you G-RACK 12 and press enter.
4. Your “Portal/Group” will now populate the Target/Portal window. Toggle down the selection icon
next to your G-RACK 12’s IP and choose which target you would like to initialize. The Ethernet
ports will populate the Connections window on the right. Select the top option and press
connect.
5. Once connected you will be prompted to format the target. Format the target to your specific
needs in Disk Utility.
Users could not see all mounted volumes in Finder (OS X)
In this situation try to mount the volume manually, using Connect to Server.
Unable to delete files from a mounted Workspace after exceeding quota limit.
To be able to delete files from a mounted Workspace:
1. Increase quota limit for this Workspace
2. Delete the files
3. If required, reset the previous quota limit for this Workspace
Unable to write to FTP shared workspace when mounting through Mac client, using “Connect
to server”.
This issue can be caused by some settings of OS X and the shared workspace mounted does not
support write access, even if the user has read/write permissions. To resolve the situation the users
will need to download an FTP client and this most likely will allow read/write access to the shared
workspace.
Some users have problems accessing SMB and AFP mounted shared Workspaces.
The problem may appear due to merge conflict between local and ADS users. Local and Domain
users that have the same name will merge as one user after import. The user will be displayed as a
domain user type and will be included in both local and domain groups. In this case after mounting