14 Problem Solving
470
P
rob
le
m Solving
14
016-776
O O
O [Cause] An error occurred during image conversion processing.
[Remedy] For errors occurring when forwarding with Store to Folder
or Internet Fax: The image conversion processing for the
part of the data may be completed. Retrieve each
converted page from the folder using CentreWare Internet
Services.
For more information, refer to "Configuring Machine Settings
Using CentreWare Internet Services" (P.277)
.
For errors occurring after instructing encryption or
signature using a certificate:
Take one of the following measures:
z
Check whether the certificate is valid.
z
Set the correct date and time on the machine.
016-777
O [Cause] A hard disk error occurred during image processing.
[Remedy] The hard disk may be defective. To replace the hard disk,
contact our Customer Support Center.
016-778
O
[Cause] The conversion processing of the scanned image was
interrupted because of insufficient disk space.
[Remedy] Delete unnecessary data from the hard disk to free up disk
space.
016-779
O
[Cause] An error occurred during scanned image conversion
processing.
[Remedy] Retry scanning. If using large-size paper such as A3 with
[Resolution] set to [600 dpi], specify [Resolution] to [400
dpi] or lower in [Layout Adjustment]. If the error still is not
resolved, contact our Customer Support Center.
016-780
O
[Cause] A hard disk error occurred during scanned image
conversion processing.
[Remedy] The hard disk may be defective. To replace the hard disk,
contact our Customer Support Center.
016-781
O
[Cause] Unable to connect to the SMTP server.
z
Unable to establish a connection between the machine
and the server.
z
Although the connection between the machine and the
server has been established, ASCII characters are not
used for the host name specified on the machine.
[Remedy] Take one of the following measures:
z
Check whether the network cables are plugged in
securely.
z
Enter the host name using ASCII characters in [Tools] >
[Connectivity & Network Setup] > [Machine's E-mail
Address/Host Name].
Error Code
Category
Cause and Remedy
C P F S M O
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
