Error Code
501
P
rob
le
m Solving
14
027-713
O
[Cause] The received e-mail has been discarded because it may
have been altered on its transmission route.
[Remedy] Inform this error to the sender, and ask the sender to send
the e-mail again.
027-714
O
[Cause] The received e-mail has been discarded because the
address in its From field differed from the mail address in
the S/MIME signature mail.
[Remedy] Inform the sender that the mail addresses differ, and ask
the sender to send the e-mail again.
027-715
O
[Cause] The received S/MIME certificate has not been registered
on the machine, or has not been set for use on the
machine.
[Remedy] Import the sender's S/MIME certificate to the machine, or
change settings to use the S/MIME certificate on the
machine if the S/MIME certificate has already been
registered.
027-716
O
[Cause] The received S/MIME certificate has been discarded
because the certificate was unreliable.
[Remedy] Ask the sender to send the e-mail with a reliable S/MIME
certificate attached.
027-720
O [Cause] Unable to find the server of an application interface
destination.
[Remedy] Confirm the DNS server address. Or, check whether the
computer on which the application (ApeosWare Flow
Service) is installed has been registered on the DNS
server.
027-721
O [Cause] An application interface destination does not exist.
[Remedy] Check whether the application linked (ApeosWare Flow
Service) is operating correctly.
027-722
O [Cause] The jobs timed out during connection with an application
interface destination.
[Remedy] Try processing the job flow again.
027-723
O [Cause] Authentication at the application interface destination
(ApeosWare Flow Service) failed.
[Remedy] Confirm the user name and password that is used when
creating a job flow.
027-724
O
[Cause] An application interface destination (ApeosWare Flow
Service) could not be accessed.
[Remedy] Check whether ApeosWare Flow Service is operating
correctly. If it is operating correctly, confirm the log.
027-725
O [Cause] A job operation failed using an application interface.
[Remedy] Check whether the application linked (ApeosWare Flow
Service) is operating correctly. If it is operating correctly,
confirm the log. If it is not operating, confirm the network
environment.
027-726
O
[Cause] The status of the application interface destination
(ApeosWare Flow Service) is unknown.
[Remedy] Check whether ApeosWare Flow Service is operating
correctly. If it is operating correctly, confirm the log.
Error Code
Category
Cause and Remedy
C P F S M O
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
