14 Problem Solving
500
P
rob
le
m Solving
14
027-591
O
O [Cause] SMB protocol error. Users are restricted. A blank
password is invalid.
[Remedy] Set the password for the user.
027-599
O
O [Cause] SMB protocol error.
[Remedy] Execute the operation again. If the error still is not
resolved, contact our Customer Support Center.
027-701
O [Cause] The network cable is disconnected from the machine.
[Remedy] Connect the network cable securely if the cable is
disconnected.
027-702
O O
[Cause] The specified recipient's certificate does not exist.
[Remedy] Register the certificate for the recipient on the machine.
027-703
O O
[Cause] The specified recipient's certificate has expired.
[Remedy] Register a valid certificate for the recipient on the machine.
027-704
O O
[Cause] The CA certificate of the specified recipient's certificate
does not exist.
[Remedy] Confirm the path to the recipient's certificate, and register
the required CA certificate on the machine.
027-705
O O
[Cause] The specified recipient's certificate has been revoked.
[Remedy] Specify a valid certificate for the recipient.
027-706
O
[Cause] Unable to find the S/MIME certificate associated with the
machine's e-mail address when sending e-mail.
[Remedy] Import the S/MIME certificate corresponding to the mail
address to the machine.
027-707
O
[Cause] The S/MIME certificate associated with the machine's e-
mail address has expired when sending e-mail.
[Remedy] Ask the sender to issue a new S/MIME certificate, and
then import the certificate to the machine.
027-708
O
[Cause] The S/MIME certificate associated with the machine's e-
mail address is not reliable when sending e-mail.
[Remedy] Import a reliable S/MIME certificate to the machine.
027-709
O
[Cause] The S/MIME certificate associated with the machine's e-
mail address has been discarded when sending e-mail.
[Remedy] Import a new S/MIME certificate to the machine.
027-710
O
[Cause] No S/MIME certificate is attached to the received e-mail.
[Remedy] Ask the sender to send the e-mail with an S/MIME
certificate attached.
027-711
O
[Cause] No S/MIME certificate could not be obtained from the
received e-mail.
[Remedy] Import the sender's S/MIME certificate to the machine, or
ask the sender to send S/MIME signature mail with an S/
MIME certificate attached.
027-712
O
[Cause] The received S/MIME certificate has expired, or is an
unreliable certificate.
[Remedy] Ask the sender to send the e-mail with a valid S/MIME
certificate attached.
Error Code
Category
Cause and Remedy
C P F S M O
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
