14 Problem Solving
460
P
rob
le
m Solving
14
016-574
O
[Cause] The machine failed to transfer data using FTP of the Scan
to PC service because the host or server name of the FTP
server could not be resolved when accessing the DNS
server.
[Remedy] Confirm the connection to the DNS server. Check whether
the FTP server name is registered correctly on the DNS
server.
016-575
O
[Cause] The machine failed to transfer data using FTP of the Scan
to PC service because the DNS server address was not
registered on the machine.
[Remedy] Specify the correct DNS server address. Or, specify the
destination FTP server by using its IP address.
016-576
O
[Cause] The machine failed to transfer data using FTP of the Scan
to PC service because it could not connect to the FTP
server.
[Remedy] Ensure that both the destination FTP server and the
machine are available for network communications, by
checking the following conditions:
z
The IP address of the server is set correctly.
z
The network cables are plugged in securely.
016-577
O
[Cause] Unable to connect to the FTP service of the destination
server.
[Remedy] Take one of the following measures:
z
Check whether the FTP service of the server is
activated.
z
Check whether the FTP port number of the server is
correctly registered on the machine.
016-578
O
[Cause] The machine failed to transfer data using FTP of the Scan
to PC service because of unsuccessful login to the FTP
server.
[Remedy] Check whether the login name (user name) and password
are correct.
016-579
O
[Cause] The machine failed to transfer data using FTP of the Scan
to PC service because the scanned image could not be
saved in the FTP server after connection.
[Remedy] Check whether the FTP server's save location is correct.
016-580
O
[Cause] The machine failed to transfer data using FTP of the Scan
to PC service because the file or folder name on the FTP
server could not be retrieved after connection.
[Remedy] Confirm the access privilege for the FTP server.
016-582
O
[Cause] The machine failed to transfer data using FTP of the Scan
to PC service because files could not be created on the
FTP server after connection.
[Remedy] Take one of the following measures:
z
Check whether the specified file name can be used in
the save location.
z
Check whether enough space is available in the save
location.
Error Code
Category
Cause and Remedy
C P F S M O
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
