14 Problem Solving
456
P
rob
le
m Solving
14
016-520
O [Cause] An error occurred in the high compression hardware.
[Remedy] Execute the operation again. Also change the output file
format and color mode.
If the problem is not resolved, switch off the machine
power, make sure that the touch screen is blank, and then
switch on the machine power. And then perform the above
operation again.
If the error still is not resolved, contact our Customer
Support Center.
016-522
O
[Cause] LDAP server SSL authentication error. Unable to acquire
an SSL client certificate.
[Remedy] The LDAP server is requesting an SSL client certificate.
Set an SSL client certificate on the machine.
016-523
O
[Cause] LDAP server SSL authentication error. The server
certificate data is incorrect.
[Remedy] The machine cannot trust the SSL certificate of the LDAP
server. Register the root certificate for the LDAP server's
SSL certificate to the machine.
016-524
O
[Cause] LDAP server SSL authentication error. The server
certificate will expire soon.
[Remedy] Change the SSL certificate of the LDAP server to a valid
one. You can clear this error by selecting [Disabled] for
[LDAP - SSL/TLS Communication] under [SSL/TLS
Settings] on the machine; however, note that selecting this
option does not ensure the validity of the LDAP server.
016-525
O
[Cause] LDAP server SSL authentication error. The server
certificate has expired.
[Remedy] Change the SSL certificate of the LDAP server to a valid
one. You can clear this error by selecting [Disabled] for
[LDAP - SSL/TLS Communication] under [SSL/TLS
Settings] on the machine; however, note that selecting this
option does not ensure the validity of the LDAP server.
016-526
O
[Cause] LDAP server SSL authentication error. The server name
does not match the certificate.
[Remedy] Set the same LDAP server address to the machine and to
the SSL certificate of the LDAP server. You can clear this
error by selecting [Disabled] for [LDAP - SSL/TLS
Communication] under [SSL/TLS Settings] on the
machine; however, note that selecting this option does not
ensure the validity of the LDAP server.
016-527
O
[Cause] LDAP server SSL authentication error. This is an SSL
authentication internal error.
[Remedy] An error occurred in the software. Contact our Customer
Support Center.
016-529
O [Cause] An error occurred when connecting to the Remote
Download server. There was no response from the server
within the specified time (60 seconds).
[Remedy] Confirm the network connection. Check whether the
Remote Download server is correctly set on the network.
Error Code
Category
Cause and Remedy
C P F S M O
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.