Eaton BladeUPS 5 kVA to 60 kVA (N+1) User’s Guide 164201649—Rev 14
131
C
Chhaapptteerr 88 S
Seerrvviiccee aanndd TTrroouubblleesshhoooottiinngg
88..11
S
Seerrvviiccee aanndd S
Suuppppoorrtt
Use the troubleshooting chart in this chapter to determine the UPS alarm condition and resolution. If you have
additional questions or problems with the UPS, call your Local Distributor or the Help Desk at one of the
following telephone numbers and ask for a UPS technical representative.
United States:
1-800-356-5737
Canada
1-800-461-9166 ext 260
All other countries:
Call your local service representative
Please have the following information ready when you call for service:
•
Model number
•
Serial number
•
Firmware version number
•
Date of failure or problem
•
Symptoms of failure or problem
•
Customer return address and contact information
If repair is required, you will be given a Returned Material Authorization (RMA) Number. This number must
appear on the outside of the package and on the Bill Of Lading (if applicable). Use the original packaging or
request packaging from the Help Desk or distributor. Units damaged in shipment as a result of improper
packaging are not covered under warranty. A replacement or repair unit will be shipped, freight prepaid for
all warrantied units.
NOTE
For critical applications, immediate replacement may be available. Call the
Help Desk
for
the dealer or distributor nearest you.
88..22
TTyyppiiccaall A
Allaarrm
mss aanndd C
Coonnddiittiioonnss
The BladeUPS module is designed for durable, automatic operation and also alerts you whenever potential
operating problems may occur. Usually the alarms shown by the control panel do not mean that the output
power is affected. Instead, they are preventive alarms intended to alert the user.
Table 19 describes typical alarms and conditions. If an alarm appears with a service code, contact the Help
Desk.
To check the Event Log for a list of active alarms:
1.
Press any button on the front panel display to activate the menu options.
2.
Press the down button until EVENT LOG displays.
3.
Press the right arrow button to display the list of alarms and conditions.
Summary of Contents for BladeUPS none
Page 8: ...viii Eaton BladeUPS 5 kVA to 60 kVA N 1 User s Guide 164201649 Rev 14 Table of Contents ...
Page 12: ...xii Eaton BladeUPS 5 kVA to 60 kVA N 1 User s Guide 164201649 Rev 14 List of Figures ...
Page 14: ...xiv Eaton BladeUPS 5 kVA to 60 kVA N 1 User s Guide 164201649 Rev 14 List of Tables ...
Page 20: ...6 Eaton BladeUPS 5 kVA to 60 kVA N 1 User s Guide 164201649 Rev 14 Introduction ...
Page 134: ...120 Eaton BladeUPS 5 kVA to 60 kVA N 1 User s Guide 164201649 Rev 14 Metering ...
Page 160: ...16420164914 164201649 14 ...
