17.3
Product Information
If you need information about additional products available from Dell, or if you would like to place an order, contact Dell
Customer Support.
17.4
Before You Call
NOTE: Have your Service Tag information available (located on the bottom of your computer).
Remember to fill out the Diagnostics Checklist (see "
317H
Diagnostics Checklist"). If possible, turn on your computer before you
call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at
the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the
computer itself. Ensure that the computer documentation is available.
17.5
Diagnostic Checklist
CAUTION: Before you begin any of the procedures in this section, follow the safety
instructions in the Safety section of this manual.
Name:
Date:
Address:
Phone number:
Service Tag (bar code on the bottom of the computer):
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Devices:
Expansion cards:
Are you connected to a network? Yes No
Network, version, and network adapter:
Programs and versions:
See your operating system documentation to determine the contents of the system’s start-up files. If the computer is
connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell.
Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
