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Dell D630 - LATITUDE ATG NOTEBOOK, User Manual

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Dell D630 - LATITUDE ATG NOTEBOOK User Manual Download Page 193

Getting Help

193

20

Getting Help

Obtaining Assistance

If you experience a problem with your computer, you can complete the 

following steps to diagnose and troubleshoot the problem:

1

See "Troubleshooting" on page 99 for information and procedures that 

pertain to the problem your computer is experiencing.

2

See "Dell Diagnostics" on page 101 for procedures on how to run Dell 

Diagnostics.

3

Fill out the "Diagnostics Checklist" on page 198.

4

Use Dell's extensive suite of online services available at Dell Support 

(

support.dell.com

) for help with installation and troubleshooting 

procedures. See "Online Services" on page 194 for a more extensive list of 

Dell Support online.

5

If the preceding steps have not resolved the problem, see "Contacting 

Dell" on page 199.

 

NOTE: 

Call Dell Support from a telephone near or at the computer so that the 

support staff can assist you with any necessary procedures.

 

NOTE: 

Dell's Express Service Code system may not be available in all countries.

When prompted by Dell's automated telephone system, enter your Express 

Service Code to route the call directly to the proper support personnel. If you 

do not have an Express Service Code, open the 

Dell Accessories

 folder, 

double-click the 

Express Service Code

 icon, and follow the directions.

For instructions on using the Dell Support, see "Technical Support and 

Customer Service" on page 194.

 

NOTE: 

Some of the following services are not always available in all locations 

outside the continental U.S. Call your local Dell representative for information on 

availability.

Summary of Contents for D630 - LATITUDE ATG NOTEBOOK

Page 1: ...Dell Latitude D630 D630c User s Guide Model PP24L ...

Page 2: ... Dell Inc Core Active Management Technology Centrino and Intel are registered trademarks of Intel Corporation Microsoft Outlook Windows Windows Vista are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Bluetooth is a registered trademark owned by Bluetooth SIG Inc and is used by Dell under license TouchStrip is a trademark of UPEK Inc...

Page 3: ...ndows XP 35 Running the Files and Settings Transfer Wizard With the Operating System Media 36 Running the Files and Settings Transfer Wizard Without the Operating System Media 37 Microsoft Windows Vista 39 Easy Transfer Cable for Windows Vista 39 4 Using a Battery 41 Battery Performance 41 Checking the Battery Charge 42 Dell QuickSet Battery Meter 42 Microsoft Windows Power Meter 43 Charge Gauge 4...

Page 4: ...attery 47 Replacing the Battery 47 Storing a Battery 48 Battery Errors 48 5 Using the Keyboard 49 Numeric Keypad 49 Key Combinations 50 System Functions 50 Battery 50 Display Functions 50 Power Management 50 Microsoft Windows Logo Key Functions 51 Touch Pad 51 Customizing the Touch Pad and Track Stick 52 Changing the Track Stick Cap 53 6 Using the Display 55 Adjusting Brightness 55 Using the Ambie...

Page 5: ...a Network 63 What You Need to Establish a WLAN Connection 63 Checking Your Wireless Network Card 63 Setting Up a New WLAN Using a Wireless Router and a Broadband Modem 64 Connecting to a WLAN 65 Mobile Broadband or Wireless Wide Area Network 68 What You Need to Establish a Mobile Broadband Network Connection 68 Checking Your Dell Mobile Broadband Card 68 Connecting to a Mobile Broadband Network 69...

Page 6: ...erating System 79 Microsoft Windows Vista Operating System 79 9 Using Cards 81 Card Types 81 PC Cards 81 ExpressCards 81 Smart Cards 81 Card Blanks 82 Extended Cards 82 Installing a PC Card or ExpressCard 82 PC Card 82 ExpressCards 83 Removing a Card or Blank 84 10 Securing Your Computer 85 Security Cable Lock 85 Smart Card 86 About Smart Cards 86 Installing a Smart Card 86 Passwords 87 ...

Page 7: ...our Computer Is Lost or Stolen 93 Cleaning Your Computer 95 Computer Keyboard and Display 95 Touch Pad 96 Mouse 96 Floppy Drive 97 CDs and DVDs 97 11 Troubleshooting 99 Diagnostic Lights 99 Diagnostic Light Codes During POST 99 Dell Technical Update Service 101 Dell Diagnostics 101 When to Use the Dell Diagnostics 102 Starting the Dell Diagnostics From Your Hard Drive 102 Starting the Dell Diagnos...

Page 8: ...rd problems 115 Unexpected characters 117 Lockups and Software Problems 117 The computer does not start up 117 The computer stops responding 117 A program stops responding or crashes repeatedly 117 A program is designed for an earlier Microsoft Windows operating system 118 A solid blue screen appears 118 Other software problems 118 Memory Problems 119 Network Problems 119 General 120 Wireless Loca...

Page 9: ... 128 If the display is difficult to read 128 If only part of the display is readable 129 12 Intel Active Management Technology 131 13 System Setup Program 135 Overview 135 Viewing the System Setup Screens 136 System Setup Screens 136 Commonly Used Options 136 Changing the Boot Sequence 136 Changing Printer Modes 138 Changing COM Ports 138 14 Reinstalling Software 139 Drivers 139 What Is a Driver 1...

Page 10: ...ing Parts 149 Before You Begin 149 Recommended Tools 149 Turning Off Your Computer 149 Before Working Inside Your Computer 150 Hinge Cover 152 Keyboard 153 Internal Card With Bluetooth Wireless Technology 154 Coin Cell Battery 156 Memory 157 Wireless Local Area Network WLAN Card 163 Mobile Broadband Card 166 Subscriber Identity Module SIM Card 169 Hard Drive 170 Media Bay 173 Removing Media Bay De...

Page 11: ...9 Getting Help 193 Obtaining Assistance 193 Technical Support and Customer Service 194 DellConnect 194 Online Services 194 AutoTech Service 195 Automated Order Status Service 195 Problems With Your Order 195 Product Information 196 Returning Items for Warranty Repair or Credit 196 Before You Call 196 Contacting Dell 199 20 Appendix 201 FCC Notice U S Only 201 FCC Class B 201 ...

Page 12: ...12 Macrovision Product Notice 202 Glossary 203 ...

Page 13: ... 1 Finding Information NOTE Some features or media may be optional and may not ship with your computer Some features or media may not be available in certain countries NOTE Additional information may ship with your computer ...

Page 14: ...er Documentation and drivers are already installed on your computer You can use the media to reinstall drivers see Reinstalling Drivers and Utilities on page 140 or to run the Dell Diagnostics see Dell Diagnostics on page 101 Readme files may be included on your media to provide last minute updates about technical changes to your computer or advanced technical reference material for technicians or...

Page 15: ...ce Guide NOTE This document may be optional and may not ship with your computer NOTE This document is available as a PDF at support dell com Warranty information Terms and Conditions U S only Safety instructions Regulatory information Ergonomics information End User License Agreement Dell Product Information Guide What Are You Looking For Find It Here ...

Page 16: ... Service Tag and Microsoft Windows License These labels are located on your computer Use the Service Tag to identify your computer when you use support dell com or contact support Enter the Express Service Code to direct your call when contacting support What Are You Looking For Find It Here ...

Page 17: ... patches and software updates Notebook System Software NSS If you reinstall the operating system for your computer you should also reinstall the NSS utility NSS provides critical updates for your operating system and support for processors optical drives USB devices and so on NSS is necessary for correct operation of your Dell computer The software automatically detects your computer and operating...

Page 18: ...n the taskbar How to use Windows XP How to work with programs and files How to personalize my desktop Windows Help and Support Center 1 Click Start Help and Support 2 Type a word or phrase that describes your problem and click the arrow icon 3 Click the topic that describes your problem 4 Follow the instructions on the screen Information on network activity the Power Management Wizard hotkeys and ...

Page 19: ...system use the optional Drivers and Utilities media to reinstall drivers for the devices that came with your computer Your operating system product key label is located on your computer NOTE The color of your media varies based on the operating system you ordered Intel Active Management Technology iAMT features and management Systems Management Administrator s Guide NOTE iAMT is available for Dell...

Page 20: ...20 Finding Information ...

Page 21: ...About Your Computer 21 2 About Your Computer Front View 1 5 2 10 6 11 4 12 3 8 13 9 7 ...

Page 22: ...y latch 2 display 3 power button 4 device status lights 5 keyboard 6 touch pad 7 fingerprint reader optional 8 touch pad buttons track stick buttons 9 track stick 10 keyboard status lights 11 volume control buttons 12 ambient light sensor 13 mute button ...

Page 23: ...rd includes a numeric keypad as well as the Microsoft Windows logo key For information on supported keyboard shortcuts see Using the Keyboard on page 49 Turns on when you turn on the computer and blinks when the computer is in a power management mode Turns on when the computer reads or writes data NOTICE To avoid loss of data never turn off the computer while the light is flashing Turns on steadil...

Page 24: ...n you slide your finger over the reader it uses your unique fingerprint to authenticate your user identity For information on how to activate and use the security management software that controls the fingerprint reader see Security Management Software on page 92 AMBIENT LIGHT SENSOR Detects available environmental light and automatically increases or decreases the display backlighting to compensa...

Page 25: ... the air vents Do not store your Dell computer in a low airflow environment such as a closed briefcase while it is running Restricting the airflow can damage the computer or cause a fire NOTE The computer turns on the fan when the computer gets hot Fan noise is normal and does not indicate a problem with the fan or the computer SECURITY CABLE SLOT Lets you attach a commercially available antitheft...

Page 26: ... the smart card slot For more information and instructions on removing the blank see Smart Cards on page 81 WIRELESS SWITCH When enabled through Dell QuickSet this switch can scan for a wireless LAN WLAN in your vicinity You can also use it to rapidly turn off or on any wireless devices such as WLAN cards and internal cards with Bluetooth wireless technology see Dell Wi Fi Catcher Network Locator ...

Page 27: ...ms the light is designed not to appear PC CARD SLOT Supports one PC Card such as a modem or network adapter The computer ships with a blank installed in the slot to prevent foreign matter from entering the computer interior when a card is not installed see Card Types on page 81 NOTE Your computer does not have an ExpressCard slot To use an ExpressCard use an adapter for the PC Card slot HARD DRIVE...

Page 28: ...ell TravelLite module see Using Multimedia on page 73 DEVICE LATCH RELEASE Press the latch release to eject any device installed in the media bay USB CONNECTORS Back View 1 optical drive in media bay 2 media bay device latch release 3 USB connectors 2 Connect USB devices such as a mouse keyboard or printer 1 2 3 1 2 6 3 4 7 5 ...

Page 29: ...rk connector is slightly larger than the modem connector To avoid damaging the computer do not plug a telephone line into the network connector 1 network connector RJ 45 2 modem connector RJ 11 3 USB connectors 2 4 serial connector 5 video connector 6 AC adapter connector 7 air vents Connects the computer to a network The two lights next to the connector indicate status and activity for wired netw...

Page 30: ...he modem connector For information on using the modem see the online modem documentation supplied with your computer see Finding Information on page 13 Connects USB devices such as a mouse keyboard or printer Connects serial devices such as a mouse or handheld device Connects video devices such as a monitor Connects an AC adapter to the computer ...

Page 31: ...isconnect the AC adapter cable from the computer grasp the connector not the cable itself and pull firmly but gently to avoid damaging the cable When you wrap the AC adapter cable ensure that you follow the angle of the connector on the AC adapter to avoid damaging the cable AIR VENTS The computer uses an internal fan to create airflow through the vents which prevents the computer from overheating...

Page 32: ...r without connecting the computer to an electrical outlet see Using a Battery on page 41 BATTERY BAY LATCH RELEASES Releases the battery see Replacing the Battery on page 47 for instructions 1 battery charge gauge health gauge 2 battery 3 battery bay latch releases 2 4 device locking screw if present 5 memory module cover 6 docking device connector 7 air vents 8 hard drive 9 device locking screw 7...

Page 33: ... to a docking device See the Dell documentation that came with your docking device for more information MEMORY MODULE COVER Covers the compartment that contains the second memory module connector DIMM B see Memory on page 157 AIR VENTS The computer uses an internal fan to create airflow through the fan air vents which prevents the computer from overheating ...

Page 34: ...34 About Your Computer ...

Page 35: ...he data to the new computer over a network serial connection or on removable media such as a writable CD NOTE You can transfer information from the old computer to the new computer by directly connecting a serial cable to the input output I O ports of the two computers To transfer data over a serial connection you must access the Network Connections utility from the Control Panel and perform addit...

Page 36: ...New Computer and click Next 4 On the Do you have a Windows XP CD screen click I will use the wizard from the Windows XP CD and click Next 5 When the Now go to your old computer screen appears go to your old or source computer Do not click Next at this time To copy data from the old computer 1 On the old computer insert the Windows XP Operating System media 2 On the Welcome to Microsoft Windows XP ...

Page 37: ...nsfer Wizard without the Operating System media you must create a wizard disk that will allow you to create a backup image file to removable media To create a wizard disk use your new computer with Windows XP and perform the following steps 1 Click Start Files and Settings Transfer Wizard 2 When the Files and Settings Transfer Wizard welcome screen appears click Next 3 On the Which computer is thi...

Page 38: ...er data to the new computer 1 On the Now go to your old computer screen on the new computer click Next 2 On the Where are the files and settings screen select the method you chose for transferring your settings and files and click Next Follow the instructions on the screen The wizard reads the collected files and settings and applies them to your new computer When all of the settings and files hav...

Page 39: ...ou are prompted to select a device option 4 Continue until you are prompted to plug the other end of the Easy Transfer Cable into the destination computer The screen indicates that a connection has been made 5 At the computer you are transferring data from follow the on screen instructions to select the settings and files you want to transfer 6 You will come to a screen that indicates you are read...

Page 40: ...40 Transferring Information to a New Computer 9 Select Yes The computer reboots and the transfer is complete ...

Page 41: ...ery is fully charged To view battery charge status check the Power Meter in Power Options see Accessing Power Options Properties on page 46 Battery operating time varies depending on operating conditions You can install an optional second battery in the media bay to significantly increase operating time NOTE Battery operating time the time the battery can hold a charge decreases over time Dependin...

Page 42: ...ur battery no longer holds a charge call your local waste disposal or environmental agency for advice on disposing of a lithium ion battery See Battery Disposal in the Product Information Guide CAUTION Misuse of the battery may increase the risk of fire or chemical burn Do not puncture incinerate disassemble or expose the battery to temperatures above 65 C 149 F Keep the battery away from children...

Page 43: ... the status button on the battery charge gauge to illuminate the charge level lights Each light represents approximately 20 percent of the total battery charge For example if the battery has 80 percent of its charge remaining four of the lights are on If no lights appear the battery has no charge Check the Battery Health NOTE You can check battery health in one of two ways by using the charge gaug...

Page 44: ... Power Options Properties window See Configuring Power Management Settings on page 46 for information about accessing QuickSet or the Power Options Properties window Conserving Battery Power Perform the following actions to conserve battery power Connect the computer to an electrical outlet when possible because battery life is largely determined by the number of times the battery is used and rech...

Page 45: ...wer management options in the Power Options Properties window or the QuickSet Power Management Wizard you may also use one of the following methods Press the power button Close the display Press Fn Esc To exit standby or sleep mode press the power button or open the display depending on how you set the power management options You cannot make the computer exit standby or sleep mode by pressing a k...

Page 46: ...ee Removing a Card or Blank on page 84 or simply restart reboot your computer To exit hibernate mode press the power button The computer may take a short time to exit hibernate mode You cannot make the computer exit hibernate mode by pressing a key or touching the touch pad or track stick For more information on hibernate mode see the documentation that came with your operating system Configuring ...

Page 47: ...s alternately green and orange Disconnect the computer from the electrical outlet and allow the computer and the battery to cool to room temperature Then connect the computer to an electrical outlet to continue charging the battery For information about resolving problems with a battery see Power Problems on page 122 Replacing the Battery CAUTION Using an incompatible battery may increase the risk...

Page 48: ...w the removal procedure in reverse order Storing a Battery Remove the battery when you store your computer for an extended period of time A battery discharges during prolonged storage After a long storage period recharge the battery fully see Charging the Battery on page 47 before you use it Battery Errors To address error codes generated by the battery refer to Error Messages on page 110 ...

Page 49: ...rd Each key on the keypad has multiple functions The keypad numbers and symbols are marked in blue on the right of the keypad keys To type a number or symbol hold down Fn and press the desired key To enable the keypad press Num Lk The light indicates that the keypad is active To disable the keypad press Num Lk again numeric keypad 9 ...

Page 50: ...ft arrow key Activates the ambient light sensor which controls brightness of the display based on light level in the current environment Fn and up arrow key Increases brightness on the integrated display only not on an external monitor Fn and down arrow key Decreases brightness on the integrated display only not on an external monitor Fn Esc Activates a power management mode You can reprogram this...

Page 51: ...uch pad and touch pad buttons as you would use a mouse Windows logo key and m Minimizes all open windows Windows logo key and Shift m Restores all minimized windows This key combination functions as a toggle to restore minimized windows following the use of the Windows logo key and m key combination Windows logo key and e Runs Windows Explorer Windows logo key and r Opens the Run dialog box Window...

Page 52: ...he selected object by sliding your finger over the surface To double click an object position the cursor on the object and tap twice on the touch pad or use your thumb to press the left touch pad button twice You can also use the track stick to move the cursor Press the track stick left right up or down to change the direction of the cursor on the display Use the track stick and track stick button...

Page 53: ... Click OK to save the settings and close the window Changing the Track Stick Cap You can replace your track stick cap if it wears down from prolonged use or if you prefer a different color You can purchase additional caps by visiting the Dell website at dell com 1 Pull the cap off the track stick 2 Align the new cap over the square track stick post and gently press the cap down onto the post NOTIC...

Page 54: ...54 Using the Keyboard ...

Page 55: ... following keys to adjust display brightness Press Fn and the up arrow key to increase brightness on the integrated display only not on an external monitor Press Fn and the down arrow key to decrease brightness on the integrated display only not on an external monitor Using the Ambient Light Sensor The ambient light sensor is located on the bottom of the computer display panel The ambient light se...

Page 56: ...outlet Dell QuickSet allows you to enable or disable the ambient light sensor You can also adjust maximum and minimum brightness settings that are activated when you enable the ambient light sensor feature For more information about QuickSet right click the icon in the taskbar and click Help NOTE Rebooting the computer returns the ambient light sensor to the last setting of enabled or disabled NOT...

Page 57: ...r color palette that is higher than the display supports the settings adjust automatically to the closest supported values 1 Click the Start button and click Control Panel 2 Under Pick a category click Appearance and Themes 3 Under Pick a task click the area you want to change or under or pick a Control Panel icon click Display 4 In the Display Properties window click the Settings tab 5 Try differ...

Page 58: ... that is higher than the display supports the settings adjust automatically to the closest supported values For more information see your operating system documentation 5 Click the monitor 2 icon click the Extend my Windows desktop onto this monitor check box and then click Apply 6 Change Screen resolution to the appropriate sizes for both displays and click Apply 7 If prompted to restart the comp...

Page 59: ...r primary display after docking 1 Click the Start button and click Control Panel 2 Under Pick a category click Appearance and Themes 3 Under Pick a task click the area you want to change or under or pick a Control Panel icon click Display 4 Click the Settings tab Advanced Displays tab See the documentation that came with your video card for additional information ...

Page 60: ...60 Using the Display ...

Page 61: ...e wizards to help guide you through the process of networking computers For more information about Networking access the Help and Support Center click Start Help and Support Connecting a Network or Broadband Modem Cable Before you connect your computer to a network the computer must have a network adapter installed and a network cable connected to it 1 Connect the network cable to the network adap...

Page 62: ...ts directly to the Internet enables the integrated firewall provided with Windows XP Service Pack 2 SP2 2 Complete the checklist 3 Return to the Network Setup Wizard and follow the instructions in the wizard Setting Up a Network in the Microsoft Windows Vista Operating System 1 Click the Windows Vista Start button and click Connect To Set up a connection or network 2 Select an option under Choose ...

Page 63: ... as cable or DSL A broadband modem that is connected and working A wireless router or access point A wireless network card for each computer that you want to connect to your WLAN A network cable with a network RJ 45 connector Checking Your Wireless Network Card Depending on what you selected when you purchased your computer the computer has a variety of configurations To confirm that your computer...

Page 64: ...ter and a Broadband Modem 1 Contact your Internet service provider ISP to obtain specific information about the connection requirements for your broadband modem 2 Ensure that you have wired Internet access through your broadband modem before you attempt to set up a wireless Internet connection see Connecting a Network or Broadband Modem Cable on page 61 3 Install any software required for your wir...

Page 65: ...er and wait for at least 2 minutes for the wireless router to stabilize After 2 minutes proceed to the step 13 13 Start your computer and wait until the boot process completes 14 See the documentation that came with your wireless router to do the following in order to set up the wireless router Establish communication between your computer and your wireless router Configure your wireless router to...

Page 66: ...Depending on the software installed on your computer different wireless configuration utilities may manage your network devices Your wireless network card s client utility The Windows XP or Windows Vista operating system To determine which wireless configuration utility is managing your wireless network card in Windows XP 1 Click Start Settings Control Panel Network Connections 2 Right click the W...

Page 67: ...wireless network connection NOTE If you select a secure network you must enter a WEP or WPA key when prompted Network security settings are unique to your network Dell cannot provide this information NOTE Your computer can take up to 1 minute to connect to the network Monitoring the Status of the Wireless Network Card Through Dell QuickSet The wireless activity indicator provides you with an easy ...

Page 68: ...ablish a Mobile Broadband network connection To set up a Mobile Broadband network connection you need A Mini Card An activated Subscriber Identity Module SIM for your service provider NOTE Only Cingular and Vodafone need a SIM card Verizon Sprint and Telus do not use a SIM The Dell Mobile Broadband Card Utility already installed on your computer if you purchased the card when you purchased your co...

Page 69: ...NOTE Before you connect to the Internet you must activate Mobile Broadband service through your cellular service provider For instructions and for additional information about using the Dell Mobile Broadband Card Utility see the user s guide available through the Windows Help and Support Center click Start Help and Support The user s guide is also available on the Dell Support website at support d...

Page 70: ...ion move the switch to the on position to enable the switch and the Dell Mobile Broadband card For information about the wireless switch positions see wireless switch on page 26 To monitor the status of your wireless device see Monitoring the Status of the Wireless Network Card Through Dell QuickSet on page 67 Managing Your Network Settings Through the Dell QuickSet Location Profiler The Dell Quic...

Page 71: ...ork connections NOTE The Dell Wi Fi Catcher Network Locator light appears only when the computer is turned off and wireless networking is activated in the system setup program While working in Microsoft Windows operating systems the light is designed not to appear For more information on the Wi Fi Catcher Network Locator and to enable the feature through Dell QuickSet right click the QuickSet icon...

Page 72: ...72 Setting Up and Using Networks ...

Page 73: ...edia NOTICE Do not press down on the media tray when you open or close it Keep the tray closed when you are not using the drive NOTICE Do not move the computer while playing media 1 Press the eject button on the front of the drive 2 Pull out the tray ...

Page 74: ...es 4 Push the tray back into the drive To format media for storing data to create music media or to copy media see the media software that came with your computer NOTE Ensure that you follow all copyright laws when you create media A CD player includes the following basic buttons A DVD player includes the following basic buttons Play Move backward within the current track Pause Move forward within...

Page 75: ...er of the window How to Copy Media NOTE CD RW DVD combo drives cannot write to DVD media If you have a CD RW DVD combo drive and you experience recording problems check for available software patches on the Sonic support website at sonic com The DVD writable drives installed in Dell computers can write to and read DVD R DVD RW and DVD R DL dual layer media but cannot write to and may not read DVD ...

Page 76: ... and DVD recording media Use blank CD Rs to record music or permanently store data files After the maximum storage capacity of a CD R is reached you cannot write to that CD R again see the Sonic documentation for more information Use blank CD RWs if you plan to erase rewrite or update information on the CD later Blank DVD Rs can be used to permanently store large amounts of data After you create a...

Page 77: ...ormats supported by your DVD player see the documentation provided with your DVD player or contact the manufacturer Do not burn a blank CD R or CD RW to its maximum capacity for example do not copy a 650 MB file to a blank 650 MB CD The CD RW drive needs 1 2 MB of blank space to finalize the recording Use a blank CD RW to practice CD recording until you are familiar with CD recording techniques If...

Page 78: ...olume control options click Help in the Volume Control window The Volume Meter displays the current volume level including mute on your computer Either click the QuickSet icon in the taskbar and select or deselect Disable On Screen Volume Meter or press the volume control buttons to enable or disable the Volume Meter on the screen When the meter is enabled adjust the volume with the volume control...

Page 79: ...hange the screen resolution 3 Under Screen resolution click and drag the bar to reduce the resolution setting 4 In the drop down menu under Color quality click Medium 16 bit 5 Click OK Microsoft Windows Vista Operating System 1 Click the Windows Vista Start button and click Control Panel Appearance and Personalization 2 Under Personalization click Adjust Screen Resolution 3 Under Resolution click ...

Page 80: ...80 Using Multimedia ...

Page 81: ... Type II card The PC Card slot supports CardBus technology and extended PC Cards Type of card refers to its thickness not its functionality ExpressCards See PC Card on page 184 for information on supported ExpressCards NOTE An ExpressCard is not a bootable device ExpressCards leverage PC Card technology to provide a fast and convenient way to add memory wired and wireless network communications in...

Page 82: ...g a PC Card or ExpressCard You can install a PC Card or ExpressCard in the computer while the computer is running The computer automatically detects the card PC Cards and ExpressCards are generally marked with a symbol such as a triangle or an arrow to indicate which end to insert into the slot The cards are keyed to prevent incorrect insertion If card orientation is not clear see the documentatio...

Page 83: ...he configuration program tells you to load the manufacturer s drivers use the floppy disk or CD that came with the PC Card ExpressCards 1 Place the ExpressCard in the adapter the adapter is included with the ExpressCard 2 Install the ExpressCard with the adapter the same way as a PC Card See PC Cards on page 81 ...

Page 84: ...skbar to select a card and stop it from functioning before you remove it from the computer If you do not stop the card in the configuration utility you could lose data Do not attempt to eject a card by pulling its cable if one is attached Press the latch and remove the card or blank For some latches you must press the latch twice once to pop the latch out and then a second time to pop the card out...

Page 85: ... lock A security cable lock is a commercially available antitheft device To use the lock attach it to the security cable slot on your Dell computer For more information see the instructions included with the device NOTICE Before you buy an antitheft device ensure that it will work with the security cable slot on your computer ...

Page 86: ... of the small size and integrated circuits make smart cards valuable tools for security data storage and special programs Using smart cards can improve system security by combining something a user has the smart card with something only the user should know a PIN to provide more secure user authentication than passwords alone Installing a Smart Card You can install a smart card in the computer whi...

Page 87: ...nd try again Passwords Passwords prevent unauthorized access to your computer When using passwords observe the following guidelines Choose a password that you can remember but not one that is easy to guess For example do not use the names of family members or pets for passwords It is recommended that you do not write down your password If you do write it down however ensure that the password is st...

Page 88: ...all prevent unauthorized access to your computer in different ways The following table identifies types and features of passwords available on your computer NOTE Some hard drives do not support hard drive passwords NOTE Passwords provide a high level of security for data in your computer or hard drive However they are not foolproof For security the Dell Latitude D630 630c ships with a smart card r...

Page 89: ... Password The primary password allows you to protect the computer from unauthorized access When you first start your computer you must assign a primary password at the prompt If you do not enter a password within 2 minutes the computer returns to its previous operating state NOTICE If you disable the administrator password the primary password is also disabled To add or change passwords access Use...

Page 90: ...both a primary and an administrator password assigned but forget them both contact your system administrator or contact Dell see Obtaining Assistance on page 193 Using a Hard Drive Password The hard drive password helps protect the data on your hard drive from unauthorized access To assign or change a hard drive password enter system setup see System Setup Program on page 135 After assigning a har...

Page 91: ...g into China are not equipped with the TPM feature NOTE The TPM feature may not be supported in all countries NOTE The TPM feature supports encryption only if the operating system supports TPM For more information see the TPM software documentation and the help files that came with the software TPM is a hardware based security feature that can be used to create and manage computer generated encryp...

Page 92: ...t Software The security management software is designed to utilize four different features to help you secure your computer Log in management Pre boot authentication using a fingerprint reader smart card or password Encryption Private information management Activating the Security Management Software NOTE You must first enable the TPM in order for the security management software to have full func...

Page 93: ...les representative for information about this security feature NOTE Computer tracking software may not be available in certain countries NOTE If you have computer tracking software and your computer is lost or stolen you must contact the company that provides the tracking service to report the missing computer If Your Computer Is Lost or Stolen Call a law enforcement agency to report the lost or s...

Page 94: ...the investigating officer The Dell customer service representative will log your report under the computer Service Tag and record the computer as missing or stolen If someone calls Dell for technical assistance and gives your Service Tag the computer is identified automatically as missing or stolen The representative will attempt to get the phone number and address of the caller Dell will then con...

Page 95: ...d for cleaning displays and follow the instructions that are included with the product Moisten a soft lint free cloth with either water or a display cleaner and wipe the display until it is clean NOTICE To prevent damage to the antiglare coating do not wipe the display with soap or alcohol Moisten a soft lint free cloth with water and wipe the computer and keyboard Do not allow water from the clot...

Page 96: ... outside casing of the mouse with a cloth moistened with a mild cleaning solution 2 Turn the retainer ring on the underside of your mouse counterclockwise and then remove the ball 3 Wipe the ball with a clean lint free cloth 4 Blow carefully into the ball cage or use a can of compressed air to dislodge dust and lint 5 If the rollers inside the ball cage are dirty clean the rollers with a cotton sw...

Page 97: ... in the drive If you notice problems such as skipping with the playback quality of your CDs or DVDs try cleaning the discs 1 Hold the disc by its outer edge You can also touch the inside edge of the center hole NOTICE To avoid damaging the surface do not wipe in a circular motion around the disc 2 With a soft lint free cloth gently wipe the bottom of the disc the unlabeled side in a straight line ...

Page 98: ...98 ...

Page 99: ...ror the lights flash and then turn off If the computer malfunctions however you can use the status of the lights to help identify the problem NOTE After the computer completes POST the Num Lock light may remain on depending on your BIOS settings For more information on using the system setup program see System Setup Program on page 135 Diagnostic Light Codes During POST To troubleshoot a problem w...

Page 100: ...persists contact Dell Support Memory modules are detected but a memory failure has occurred If two or more memory modules are installed remove the modules then reinstall one module and restart the computer If the computer starts normally continue to install additional memory modules one at a time until you have identified a faulty module or reinstalled all modules without error see Memory on page ...

Page 101: ...he safety instructions in the Product Information Guide A possible graphics card video failure has occurred Reseat any installed graphics cards If available install a working graphics card into your computer If the problem persists contact Dell Support A possible LCD failure has occurred Reseat the LCD cable see your computer s Service Manual If the problem persists contact Dell Support A possible...

Page 102: ...a Starting the Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive NOTE If your computer cannot display a screen image contact Dell see Contacting Dell on page 199 1 If the computer is connected to a docking device docked undock it See the documentation that came with your docking device for instructions Ensure the compu...

Page 103: ...inue 4 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive Starting the Dell Diagnostics from the Drivers and Utilities Media 1 Insert the Drivers and Utilities media 2 Shut down and restart the computer When the DELL logo appears press F12 immediately NOTE If you wait too long and the operating system logo appears continue to wait until you see th...

Page 104: ...will ask for your Service Tag 3 If you run a test from the Custom Test or Symptom Tree option click the applicable tab described in the following table for more information Option Function Express Test Performs a quick test of devices This test typically takes 10 to 20 minutes and requires no interaction on your part Run Express Test first to increase the possibility of tracing the problem quickly...

Page 105: ...rt icon on the taskbar or from the Start menu If the Dell Support icon does not appear in your taskbar 1 Click the Start button and point to Programs 2 Click Dell Support and point to Dell Support Settings Errors Displays error conditions encountered error codes and the problem description Help Describes the test and may indicate requirements for running the test Configuration Displays your hardwa...

Page 106: ...l Support Utility off Double Clicking the Dell Support Icon Double click the icon to manually check your computing environment view frequently asked questions access the help file for the Dell Support Utility and view Dell Support settings For more information about the Dell Support Utility click the question mark at the top of the Dell Support screen Drive Problems Fill out the Diagnostics Checkl...

Page 107: ...roblems writing to a CD DVD RW drive CLOSE OTHER PROGRAMS The CD DVD RW drive must receive a steady stream of data when writing If the stream is interrupted an error occurs Try closing all programs before you write to the CD DVD RW TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD DVD RW DISC Search for the keyword standby in the Windows Help and Support Center for information on power manag...

Page 108: ...5 Under Error checking click Check Now 6 Click Scan for and attempt recovery of bad sectors 7 Click Start E Mail Modem and Internet Problems Fill out the Diagnostics Checklist see Diagnostics Checklist on page 198 as you complete these checks CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTE Connect the modem to an a...

Page 109: ...in length try a shorter one RUN THE MODEM DIAGNOSTIC TOOL Click the Start button point to All Programs and then click Modem Diagnostic Tool Follow the instructions on the screen to identify and resolve modem problems VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS 1 Click the Start button and click Control Panel 2 Click Printers and Other Hardware 3 Click Phone and Modem Options 4 Click the Mo...

Page 110: ...LURE The touch pad track stick or external mouse may be faulty For an external mouse check the cable connection Enable the Pointing Device option in the system setup program If the problem persists contact Dell see Obtaining Assistance on page 193 BAD COMMAND OR FILE NAME Ensure that you have spelled the command correctly put spaces in the proper place and used the correct pathname CACHE DISABLED ...

Page 111: ...y Problems on page 119 GENERAL FAILURE The operating system is unable to carry out the command The message is usually followed by specific information for example Printer out of paper Take the appropriate action HARD DISK DRIVE CONFIGURATION ERROR The computer cannot identify the drive type Shut down the computer remove the hard drive see Hard drive problems on page 108 and boot the computer from ...

Page 112: ...ropriate options in the system setup program see System Setup Program on page 135 KEYBOARD CLOCK LINE FAILURE For external keyboards check the cable connection Run the Keyboard Controller test in the Dell Diagnostics see Dell Diagnostics on page 101 KEYBOARD CONTROLLER FAILURE For external keyboards check the cable connection Restart the computer and avoid touching the keyboard or the mouse during...

Page 113: ...E EXPECTING VALUE A memory module may be faulty or improperly seated Reinstall the memory modules see Memory Problems on page 119 and if necessary replace them NO BOOT DEVICE AVAILABLE The computer cannot find the hard drive If the hard drive is your boot device ensure that the drive is installed properly seated and partitioned as a boot device NO BOOT SECTOR ON HARD DRIVE The operating system may...

Page 114: ...101 TIME OF DAY CLOCK LOST POWER System configuration settings are corrupted Connect your computer to an electrical outlet to charge the battery If the problem persists try to restore the data by entering the system setup program Then immediately exit the program If the message reappears contact Dell see Obtaining Assistance on page 193 TIME OF DAY CLOCK STOPPED The reserve battery that supports t...

Page 115: ...ware If your IEEE 1394 device is listed Windows recognizes the device IF YOU HAVE PROBLEMS WITH A DELL PROVIDED IEEE 1394 DEVICE IF YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL Contact Dell see Obtaining Assistance on page 193 or the IEEE 1394 device manufacturer ENSURE THAT THE IEEE 1394 DEVICE IS PROPERLY INSERTED INTO THE CONNECTOR Keyboard Problems Fill out the Diagnostics C...

Page 116: ...isplay If you cannot verify these steps you may have a defective external keyboard TO VERIFY THAT THE PROBLEM IS WITH THE EXTERNAL KEYBOARD CHECK THE INTEGRATED KEYBOARD 1 Shut down the computer 2 Disconnect the external keyboard 3 Turn on the computer 4 From the Windows desktop click the Start button point to Programs point to Accessories and click Notepad 5 Type some characters on the internal k...

Page 117: ... AND TO THE ELECTRICAL OUTLET The computer stops responding NOTICE You might lose data if you are unable to perform an operating system shutdown TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then restart your computer A program stops respondi...

Page 118: ... FOR TROUBLESHOOTING INFORMATION Ensure that the program is compatible with the operating system installed on your computer Ensure that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information Ensure that the program is installed and configured properly Verify that the device drivers do not conflict with the program If necessar...

Page 119: ...problem See the software documentation for minimum memory requirements If necessary install additional memory see Memory Problems on page 119 Reseat the memory modules to ensure that your computer is successfully communicating with the memory see Memory Problems on page 119 Run the Dell Diagnostics see Dell Diagnostics on page 101 IF YOU EXPERIENCE OTHER MEMORY PROBLEMS Reseat the memory modules s...

Page 120: ...k Start Help and Support You can also download the Dell Mobile Broadband Card Utility user s guide from support dell com NOTE Remove any network cables from the computer and disable the WLAN card To disable the WLAN card click Start Connect To Wireless Network Connection Disable NOTE The icon appears on the Windows desktop if the computer has a Dell Mobile Broadband card installed Double click the...

Page 121: ...ct your Mobile Broadband network provider Check your Mobile Broadband Network Service Contact your Mobile Broadband network service provider to verify coverage plan and supported services ACTIVATE YOUR MOBILE BROADBAND CARD Before you connect to the Internet you must activate the Mobile Broadband service through your cellular service provider For instructions and for additional information about u...

Page 122: ...s off press the power button to turn on the computer CHARGE THE BATTERY The battery charge may be depleted 1 Reinstall the battery 2 Use the AC adapter to connect the computer to an electrical outlet 3 Turn on the computer NOTE Battery operating time the time the battery can hold a charge decreases over time Depending on how often the battery is used and the conditions under which it is used you m...

Page 123: ...Management Settings on page 46 RESEAT THE MEMORY MODULES If the computer power light turns on but the display remains blank reinstall the memory modules see Memory Problems on page 119 Ensuring Sufficient Power for Your Computer Your computer is designed to use a 65 W or higher AC adapter Using AC adapters that are less powerful than 65 W will cause you to receive a WARNING message Docking Power C...

Page 124: ...ion Ensure that the printer cables are securely connected to the printer and the computer TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click View installed printers or fax printers If t...

Page 125: ...ECOGNIZED BY MICROSOFT WINDOWS 1 Click Start Control Panel Printers and Other Hardware 2 Click Scanners and Cameras If your scanner is listed Windows recognizes the scanner REINSTALL THE SCANNER DRIVER See the scanner documentation for instructions Sound and Speaker Problems Fill out the Diagnostics Checklist see Diagnostics Checklist on page 198 as you complete these checks CAUTION Before you beg...

Page 126: ... is working by testing it with another device such as a lamp ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights or halogen lamps to check for interference REINSTALL THE AUDIO DRIVER See Reinstalling Drivers and Utilities on page 140 RUN THE DELL DIAGNOSTICS See Dell Diagnostics on page 101 NOTE The volume control in some MP3 players overrides the Windows volume setting If you ...

Page 127: ...STEM SETUP PROGRAM SETTINGS Verify that the system setup program lists the correct device for the pointing device option The computer automatically recognizes a USB mouse without making any setting adjustments TEST THE MOUSE CONTROLLER To test the mouse controller which affects pointer movement and the operation of the touch pad or mouse buttons run the Mouse test in the Pointing Devices test grou...

Page 128: ...E POWER PROPERTIES Search for the keyword standby in the Windows Help and Support Center click Start Help and Support SWITCH THE VIDEO IMAGE If your computer is attached to an external monitor press Fn F8 to switch the video image to the display If the display is difficult to read ADJUST THE BRIGHTNESS Press Fn and the up or down arrow key MOVE THE EXTERNAL SUBWOOFER AWAY FROM THE COMPUTER OR MONI...

Page 129: ...nce on page 193 SEE ERROR MESSAGES If an error message appears see Error Messages on page 110 If only part of the display is readable CONNECT AN EXTERNAL MONITOR 1 Shut down your computer and connect an external monitor to the computer 2 Turn on the computer and the monitor and adjust the monitor brightness and contrast controls If the external monitor works the computer display or video controlle...

Page 130: ...130 Troubleshooting ...

Page 131: ...ing Dell Client Manager DCM 2 1 For complete information about how to configure iAMT see the Dell Client Manager 2 1 documentation at dell com openmanage For more information about Dell s iAMT implementation see the Systems Management Administrator s Guide at support dell com Key benefits of iAMT are Reduced desk side visits Automation of more management functionality through enablement of systems...

Page 132: ...ned off The only requirement for managing such a computer is the iAMT capability as well as computer being connected to the network and to an electrical outlet NOTE Power is supplied to the DIMMs even when the computer is turned off Accessing iAMT setup Intel s MEBx interface controls the Latitude D630c iAMT features and setup options MEBx is used to Turn on or off iAMT Error Message Description A...

Page 133: ...tel ME Features Control Manageability Feature Selection 3 Select None 4 Select Return to Previous Menu twice The changes are applied and the computer reboots USB Provisioning iAMT can be provisioned using a USB key and Dell Client Manager The USB key must Be formatted using the FAT16 file system with no system files Contain only the setup bin file NOTE The USB key should not be bootable To provisi...

Page 134: ...TE You must always set Idle Timeout to 0x0 NOTE You can select the Remote Firmware Update option and the Enable ASF option however these options are not functional You can update your ME firmware using the updates available at support dell com ...

Page 135: ...r password To verify information about the computer s current configuration such as the amount of system memory After you set up the computer run the system setup program to familiarize yourself with your system configuration information and optional settings You may want to write down the information for future reference The system setup screens display the current setup information and settings ...

Page 136: ...computer appear less bright The upper right corner of the screen displays help information for the currently highlighted option the lower right corner displays information about the computer System setup key functions are listed across the bottom of the screen Commonly Used Options Certain options require that you reboot the computer for new settings to take effect Changing the Boot Sequence The b...

Page 137: ...ence changes take effect as soon as you save the changes and exit the system setup program Performing a One Time Boot You can set a one time only boot sequence without entering the system setup program You can also use this procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive 1 Shut down the computer through the Start menu 2 If the computer is connected to...

Page 138: ... mode to use see the documentation that came with the device Setting Parallel Mode to Disabled disables the parallel port and the port s LPT address which frees computer resources for another device to use Changing COM Ports Serial Port allows you to map the serial port COM address or disable the serial port and its address which frees computer resources for another device to use ...

Page 139: ...nstallation or configuration is needed NOTICE The Drivers and Utilities media may contain drivers for operating systems that are not on your computer Ensure that you are installing software appropriate for your operating system Many drivers such as the keyboard driver come with your Microsoft Windows operating system You may need to install drivers if you Upgrade your operating system Reinstall yo...

Page 140: ...ling Drivers and Utilities on page 140 Reinstalling Drivers and Utilities NOTICE The Dell Support website at support dell com and your Drivers and Utilities media provide approved drivers for Dell computers If you install drivers obtained from other sources your computer might not work correctly Installing Drivers in the Correct Order Microsoft Windows XP with service pack 2 and later does not req...

Page 141: ... the previously installed version Microsoft Windows XP 1 Click Start My Computer Properties Hardware Device Manager 2 Right click the device for which the new driver was installed and click Properties 3 Click the Drivers tab Roll Back Driver Microsoft Windows Vista 1 Click the Windows Vista start button and right click Computer 2 Click Properties Device Manager NOTE The User Account Control window...

Page 142: ...t the welcome screen click Next and wait for the media to complete the hardware scan 5 To detect other drivers and utilities under Search Criteria select the appropriate categories from the System Model Operating System and Topic drop down menus A link or links appear s for the specific drivers and utilities used by your computer 6 Click the link of a specific driver or utility to display informat...

Page 143: ...ppropriate driver appears click Next 8 Click Finish and restart your computer Microsoft Windows Vista 1 Click the Windows Vista start button and right click Computer 2 Click Properties Device Manager NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to enter the Device Manager 3 Double click the type of d...

Page 144: ...and click Help and Support 2 Type hardware troubleshooter in the search field and press Enter to start the search 3 In the search results select the option that best describes the problem and follow the remaining troubleshooting steps Restoring Your Operating System You can restore your operating system in the following ways Microsoft Windows XP System Restore and Microsoft Windows Vista System Re...

Page 145: ...e NOTICE Before you restore the computer to an earlier operating state save and close any open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete Microsoft Windows XP 1 Click Start All Programs Accessories System Tools System Restore 2 Click either Restore my computer to an earlier time or Create a restore point 3 Click Next ...

Page 146: ...disk space Therefore the steps below apply only to Windows XP If you reinstall Windows XP with less than 200 MB of free hard disk space available System Restore is automatically disabled To see if System Restore is enabled 1 Click Start Control Panel Performance and Maintenance System 2 Click the System Restore tab and ensure that Turn off System Restore is unchecked Using the Operating System Med...

Page 147: ...ou must also reinstall the device drivers virus protection program and other software NOTICE The Operating System media provides options for reinstalling Windows XP The options can overwrite files and possibly affect programs that are installed on your hard drive Therefore do not reinstall Windows XP unless a Dell technical support representative instructs you to do so 1 Save and close any open fi...

Page 148: ...148 Reinstalling Software 7 Follow the instructions on the screen to complete the installation ...

Page 149: ... in your Dell Product Information Guide A component can be replaced or if purchased separately installed by performing the removal procedure in reverse order Recommended Tools The procedures in this document may require the following tools Small flat blade screwdriver Small Phillips screwdriver Small plastic scribe Flash BIOS update program CD Turning Off Your Computer NOTICE To avoid losing data ...

Page 150: ...age due to servicing that is not authorized by Dell is not covered by your warranty NOTICE When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have a connector with locking tabs if you are disconnecting this type of cable press in on the locking tabs before you disconnect the cable As you pull connectors apart keep them evenly aligned to avoid b...

Page 151: ...ice the computer 6 Remove any installed modules including a second battery if installed see Media Bay on page 173 7 Disconnect your computer and all attached devices from their electrical outlets 8 Remove the battery see Replacing the Battery on page 47 9 Press the power button to ground the system board 10 Remove any installed PC Cards from the PC Card slot see Removing a Card or Blank on page 84...

Page 152: ...er 1 Follow the procedures in Before You Begin on page 149 2 Turn the computer top side up and then open the display all the way 180 degrees so that the display rests on your work surface NOTICE To avoid damaging the hinge cover do not lift the cover on both sides simultaneously Removing the hinge cover in a different way than described may cause the plastic to break 3 Starting on the right side o...

Page 153: ...e NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as the back panel on the computer 1 Follow the instructions in Before You Begin on page 149 2 Remove the hinge cover see Hinge Cover on page 152 1 screws 3 2 keyboard tabs 5 3 palm rest 4 pull tab 5 keyboard cable locking arm 6 keyboard cable connec...

Page 154: ...connector from the keyboard connector on the system board NOTE When you replace the keyboard ensure that the keyboard tabs are completely in place to avoid scratching the palm rest Internal Card With Bluetooth Wireless Technology CAUTION Before performing the following procedures follow the safety instructions in your Product Information Guide NOTICE To avoid electrostatic discharge ground yoursel...

Page 155: ...arefully remove the card cable from its routing guide 4 While grasping the card cable with one hand use a plastic scribe to gently pry the card out from underneath the metal tab with the other hand 5 Lift the card from the compartment ensuring that you do not pull on the card cable with excessive force 1 card cable 2 card 3 metal tab 3 2 1 ...

Page 156: ...e NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching a connector on the back panel of the computer NOTICE To avoid damaging the system board you must remove the main battery before you begin working inside the computer 1 Follow the procedures in Before You Begin on page 149 2 Remove the hinge cover see Hinge Cover on page 152 3 Remo...

Page 157: ...our computer memory by installing memory modules on the system board See Specifications on page 183 for information on the memory supported by your computer Install only memory modules that are intended for your computer CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE If your computer has only one memory module i...

Page 158: ...hased from Dell are covered under your computer warranty Your computer has two user accessible SODIMM sockets one accessed from beneath the keyboard DIMM A and the other accessed from the bottom of the computer DIMM B To add or replace a memory module in the DIMM A connector 1 Follow the procedures in Before You Begin on page 149 2 Remove the hinge cover see Hinge Cover on page 152 3 Remove the ke...

Page 159: ...or 5 Ground yourself and install the new memory module NOTE If the memory module is not installed properly the computer may not boot properly No error message indicates this failure a Align the notch in the module connector with the tab in the connector slot b Slide the module firmly into the slot at a 45 degree angle and rotate the module down until it clicks into place If you do not feel the cli...

Page 160: ...stall a memory module in the connector labeled DIMMA before you install a module in the connector labeled DIMMB Insert memory modules at a 45 degree angle to avoid damaging the connector 1 Follow the procedures in Before You Begin on page 149 2 Turn the computer bottom side up loosen the captive screw in the memory module cover and then remove the cover ...

Page 161: ...y module securing clips 3 If you are replacing a memory module ground yourself and remove the existing module a Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up b Remove the module from the connector 1 memory module cover 2 captive screw 1 2 ...

Page 162: ...alled properly the computer may not boot properly No error message indicates this failure a Align the notch in the module edge connector with the tab in the connector slot b Slide the module firmly into the slot at a 45 degree angle and rotate the module down until it clicks into place If you do not feel the click remove the module and reinstall it 1 securing clips 2 per connector 2 memory module ...

Page 163: ...es the system configuration information To confirm the amount of memory installed in the computer click Start Help and Support and then click Computer Information 8 Replace the memory module cover Wireless Local Area Network WLAN Card If you ordered a WLAN card with your computer the card is already installed CAUTION Before you begin any of the procedures in this section follow the safety instruct...

Page 164: ...bles b Use your fingertips to carefully spread apart the metal securing tabs until the card pops up slightly c Slide and lift the WLAN card out of its connector NOTICE The connectors are keyed to ensure correct insertion If you feel resistance check the connectors and realign the card NOTE Do not insert a Mobile Broadband card into the WLAN card slot NOTE The WLAN card may have two or three connec...

Page 165: ... WLAN card a Move any antenna cables out of the way to make space for the WLAN card b Align the WLAN card with the connector at a 45 degree angle and press the card into the connector until you feel a click 1 WLAN card 2 metal securing tabs 2 1 2 ...

Page 166: ... the type of card you ordered NOTE For more specific information about which cable to connect to which connector see the documentation that came with your WLAN card c Connect the antenna cables to the WLAN card ensuring that you route the cables correctly Mobile Broadband Card NOTE Mobile Broadband cards may not be available in all regions 1 WLAN card 2 antenna cable connectors 1 2 ...

Page 167: ...s in Before You Begin on page 149 2 Remove the hinge cover see Hinge Cover on page 152 3 Remove the keyboard see Keyboard on page 153 NOTICE To prevent damage to the connector do not use tools to spread the securing clips 4 If a Mobile Broadband card is not already installed go to step 5 If you are replacing a Mobile Broadband card remove the existing card a Disconnect the Mobile Broadband card fr...

Page 168: ...onnectors and realign the card NOTE Do not insert a WLAN card into the Mobile Broadband card slot NOTICE The Mobile Broadband card may have one or two connectors depending on the type of card you ordered 5 To install a Mobile Broadband card a Move any antenna cables out of the way to make space for the Mobile Broadband card b Align the card with the connector at a 45 degree angle and press the car...

Page 169: ...obile Broadband card c Connect the white antenna cable to the connector on the card marked with a white triangle connect the black antenna cable to the connector on the card marked with a black triangle Subscriber Identity Module SIM Card CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTE Only Cingular and Vodafone ne...

Page 170: ...nsert the SIM card into the slot so that it slides under the metal tabs on the sides Hard Drive CAUTION If you remove the hard drive from the computer when the drive is hot do not touch the metal housing of the hard drive CAUTION Before working inside your computer follow the safety instructions in the Product Information Guide NOTICE To prevent data loss turn off your computer before removing the...

Page 171: ... hard drive screws on the bottom of the computer NOTICE When the hard drive is not in the computer store it in protective antistatic packaging See Protecting Against Electrostatic Discharge in the Product Information Guide 3 Slide the hard drive out of the computer 4 Remove the new drive from its packaging Save the original packaging for storing or shipping the hard drive NOTICE Use firm and even ...

Page 172: ... the Operating System media to install the operating system for your computer see Using the Operating System Media on page 146 8 Use the Drivers and Utilities media to install the drivers and utilities for your computer see Reinstalling Drivers and Utilities on page 140 ...

Page 173: ...e to devices store them in a safe dry place when they are not installed in the computer Avoid pressing down on them or placing heavy objects on top of them 1 If present remove the device locking screw from the bottom of the computer 2 If the computer is running double click the Safely Remove Hardware icon on the taskbar click the device you want to eject and click Stop 3 Press the device latch rel...

Page 174: ... a FCM card with your computer the card is already installed 1 Follow the procedures in Before You Begin on page 149 2 Remove the hinge cover see Hinge Cover on page 152 3 Remove the keyboard see Keyboard on page 153 4 Ground yourself by touching one of the metal connectors on the back of the computer NOTE If you leave the area ground yourself again when you return to the computer 5 Slide the ante...

Page 175: ...Adding and Replacing Parts 175 7 Lift the card out of its connector 1 FCM card 2 antennae cables 2 3 metal securing brackets 2 1 3 2 ...

Page 176: ...ay across the top of the FCM card and into the protective sleeve Installing the card on top of these antenna cables may cause damage to your computer Also do not install the FCM card in the WLAN card connector The FCM card is designed to work in the WWAN card connector Installing the card in the wrong slot may cause damage to your computer 1 FCM card 1 ...

Page 177: ...ngs Network connectivity Power management Display System information Depending on what you want to do in Dell QuickSet you can start it by either clicking double clicking or right clicking the QuickSet icon in the Microsoft Windows taskbar The taskbar is located in the lower right corner of your screen For more information about QuickSet right click the QuickSet icon and select Help ...

Page 178: ...178 Dell QuickSet ...

Page 179: ...nd ask if it offers coded identification tags Packing the Computer Remove any external devices attached to the computer and store them in a safe place Remove any cables attached to installed PC Cards and remove any extended PC Cards To make the computer as light as possible replace any devices installed in the module bay with the Dell TravelLite module Fully charge the main battery and any spare b...

Page 180: ... baggage Consider disabling wireless activity on your computer to maximize battery operating time To disable wireless activity use the wireless switch see Enabling Disabling the Dell Mobile Broadband Card on page 70 Consider changing your power management options to maximize battery operating time see Configuring Power Management Settings on page 46 If you are traveling internationally carry proof...

Page 181: ...machine or have it hand inspected Ensure that you have a charged battery available in case you are asked to turn on the computer Prior to entering the airplane verify that using a computer is permitted Some airlines forbid the use of electronic devices during flight All airlines forbid the use of electronic devices during takeoff and landing ...

Page 182: ...182 Traveling With Your Computer ...

Page 183: ...ore 2 Duo L1 cache 32 KB per instruction 32 KB data cache per core L2 cache 1 MB or 2 MB per core depending on model External bus frequency 800 MHz System Information System chipset Intel GM965 Express chipset for integrated graphics Intel PM965 Express chipset for discrete graphics Data bus width 64 bits DRAM bus width dual channel 2 64 bit buses Processor address bus width 36 bits Flash EPROM 2 ...

Page 184: ...3 3 V and 5 V 1 5 V ExpressCards with adapter PC Card connector size 80 pins PCI E Card Intel Turbo Memory 512 MB 1 GB flash cache technology see FCM Flash Cache Module on page 174 Memory Memory module connector two user accessible SODIMM sockets Memory module capacities 512 MB 1 GB 2 GB 4 GB capable Memory type DDR2 SODIMM Minimum memory 512 MB Maximum memory 4 GB 8 GB capable Smart Card Read wri...

Page 185: ...d slots Modem RJ 11 port Network adapter RJ 45 port USB four 4 pin USB 2 0 compliant connectors Video 15 hole connector IEEE 1394 4 pin mini connector unpowered D Dock standard D Dock connector for devices such as D Dock advanced port replicators and expansion stations D Port standard D Port connector Communications Modem Type v 92 Data Fax MDC Modem Controller softmodem Interface HDA Bus Network ...

Page 186: ...itional NVIDIA Turbo Cache available Audio Audio type two channel high definition audio Azalia Audio controller IDT STAC9205 Codec Stereo conversion 24 bit analog to digital and digital to analog Interfaces Internal high definition audio Azalia codec External microphone in connector stereo headphones speakers connector Speaker one 4 ohm speaker Internal speaker amplifier 2 W channel into 4 ohms Vo...

Page 187: ...n panel with backlight typical WXGA 6 2 W max with no inverter losses WXGA 7 5 W max with no inverter losses Keyboard Number of keys 87 U S and Canada 88 Europe 91 Japan Layout QWERTY AZERTY Kanji Touch Pad X Y position resolution graphics table mode 240 cpi Size Width 73 0 mm 2 9 inch sensor active area Height 42 9 mm 1 7 inch rectangle Track Stick X Y position resolution graphics table mode 250 ...

Page 188: ...art lithium ion 35 WHr Dimensions 185 22 4 cell and 6 cell lithium ion batteries Depth 66 6 mm 2 62 inches Height 19 2 mm 0 76 inch 9 cell lithium ion batteries Depth 93 3 mm 3 67 inches Height 20 59 m 0 81 inch Weight 0 51 kg 1 12 lb 9 cell 0 33 kg 0 73 lb 6 cell 0 24 kg 0 53 lb 4 cell Voltage 11 1 VDC 6 cell and 9 cell 14 8 VDC 4 cell Track Stick continued ...

Page 189: ...nformation on battery life Life span approximate 300 charge discharge cycles Temperature range Operating 0 to 35 C 32 to 95 F Storage 40 to 60 C 40 to 140 F Coin cell battery CR 2032 AC Adapter Input voltage 100 240 VAC Input current maximum 1 5 A Input frequency 50 60 Hz Output current 4 34 A maximum at 4 second pulse 3 34 A continuous Output power 65 W or higher Rated output voltage 19 5 1 0 VDC...

Page 190: ...ttery and CD drive 2 27 kg 5 lb Environmental Temperature range Operating 0 to 35 C 32 to 95 F Storage 40 to 65 C 40 to 149 F Relative humidity maximum Operating 10 to 90 noncondensing Storage 5 to 95 noncondensing Maximum vibration using a random vibration spectrum that simulates user environment Operating 0 66 GRMS Storage 1 3 GRMS Maximum shock measured with hard drive in head parked position a...

Page 191: ...ifications 191 Altitude maximum Operating 15 2 to 3048 m 50 to 10 000 ft Storage 15 2 to 10 668 m 50 to 35 000 ft Airborne contaminant level G2 or lower as defined by ISA S71 04 1985 Environmental continued ...

Page 192: ...192Specifications ...

Page 193: ...e 5 If the preceding steps have not resolved the problem see Contacting Dell on page 199 NOTE Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Service Code to route the ca...

Page 194: ...ugh a broadband connection diagnose your problem and repair it all under your supervision For more information go to support dell com and click DellConnect Online Services You can learn about Dell products and services on the following websites www dell com www dell com ap Asian Pacific countries only www dell com jp Japan only www euro dell com Europe only www dell com la Latin American and Carib...

Page 195: ... touch tone telephone to select the subjects that correspond to your questions For the telephone number to call for your region see Contacting Dell on page 199 Automated Order Status Service To check on the status of any Dell products that you have ordered you can go to support dell com or you can call the automated order status service A recording prompts you for the information needed to locate ...

Page 196: ...cklist on page 198 indicating the tests that you have run and any error messages reported by the Dell Diagnostics see Diagnostics Checklist on page 198 4 Include any accessories that belong with the item s being returned power cables software floppy disks guides and so on if the return is for credit 5 Pack the equipment to be returned in the original or equivalent packing materials You are respons...

Page 197: ...call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer itself Ensure that the computer documentation is available CAUTION Before working inside your computer follow the safety instructions in your Product Information Guide ...

Page 198: ...ion Devices Expansion cards Are you connected to a network Yes No Network version and network adapter Programs and versions See your operating system documentation to determine the contents of the system s start up files If the computer is connected to a printer print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description of ...

Page 199: ...support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropriate serv...

Page 200: ...200 Getting Help ...

Page 201: ...undesired operation NOTICE The FCC regulations provide that changes or modifications not expressly approved by Dell Inc could void your authority to operate this equipment These limits are designed to provide reasonable protection against harmful interference in a residential installation However there is no guarantee that interference will not occur in a particular installation If this equipment ...

Page 202: ...ne Dell Way Round Rock TX 78682 USA 512 338 4400 NOTE For further regulatory information see your Product Information Guide Macrovision Product Notice This product incorporates copyright protection technology that is protected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection tech...

Page 203: ...uter memory AHCI Advanced Host Controller Interface An interface for a SATA hard drive Host Controller which allows the storage driver to enable technologies such as Native Command Queuing NCQ and hot plug ALS ambient light sensor antivirus software A program designed to identify quarantine and or delete viruses from your computer ASF alert standards format A standard to define a mechanism for rep...

Page 204: ... A byte is usually equal to 8 bits C C Celsius A temperature measurement scale where 0 is the freezing point and 100 is the boiling point of water cache A special high speed storage mechanism which can be either a reserved section of main memory or an independent high speed storage device The cache enhances the efficiency of many processor operations L1 cache Primary cache stored inside the proces...

Page 205: ...r and devices CRIMM continuity rambus in line memory module A special module that has no memory chips and is used to fill unused RIMM slots cursor The marker on a display or screen that shows where the next keyboard touch pad or mouse action will occur It often is a blinking solid line an underline character or a small arrow D DDR SDRAM double data rate SDRAM A type of SDRAM that doubles the data ...

Page 206: ...driver is not installed in the computer DSL Digital Subscriber Line A technology that provides a constant high speed Internet connection through an analog telephone line dual core A technology in which two physical computational units exist inside a single processor package thereby increasing computing efficiency and multi tasking ability dual display mode A display setting that allows you to use ...

Page 207: ...deo modem and sound cards expansion slot A connector on the system board in some computers where you insert an expansion card connecting it to the system bus Express Service Code A numeric code located on a sticker on your Dell computer Use the Express Service Code when contacting Dell for assistance Express Service Code service may not be available in some countries extended display mode A displa...

Page 208: ...of frequency that equals one thousand million Hz or one thousand MHz The speeds for computer processors buses and interfaces are often measured in GHz graphics mode A video mode that can be defined as x horizontal pixels by y vertical pixels by z colors Graphics modes can display an unlimited variety of shapes and fonts GUI graphical user interface Software that interacts with the user by means of...

Page 209: ...s that are physically located on the computer s system board Also referred to as built in I O input output An operation or device that enters and extracts data from your computer Keyboards and printers are I O devices I O address An address in RAM that is associated with a specific device such as a serial connector parallel connector or expansion slot and allows the processor to communicate with t...

Page 210: ... M Mb megabit A measurement of memory chip capacity that equals 1024 Kb Mbps megabits per second One million bits per second This measurement is typically used for transmission speeds for networks and modems MB megabyte A measurement of data storage that equals 1 048 576 bytes 1 MB equals 1024 KB When used to refer to hard drive storage the term is often rounded to 1 000 000 bytes MB sec megabytes...

Page 211: ...rs over analog telephone lines Three types of modems include external PC Card and internal You typically use your modem to connect to the Internet and exchange e mail module bay See media bay MP megapixel A measure of image resolution used for digital cameras ms millisecond A measure of time that equals one thousandth of a second Access times of storage devices are often measured in ms N network a...

Page 212: ...essor and the devices attached to it PCI Express can transfer data at speeds from 250 MB sec to 4 GB sec If the PCI Express chip set and the device are capable of different speeds they will operate at the slower speed PCMCIA Personal Computer Memory Card International Association The organization that establishes standards for PC Cards PIO programmed input output A method of transferring data betw...

Page 213: ...ly Data and or files you can view but cannot edit or delete A file can have read only status if It resides on a physically write protected floppy disk CD or DVD It is located on a network in a directory and the system administrator has assigned rights only to specific individuals refresh rate The frequency measured in Hz at which your screen s horizontal lines are recharged sometimes also referred...

Page 214: ...f DRAM that is synchronized with the optimal clock speed of the processor serial connector An I O port often used to connect devices such as a handheld digital device or digital camera to your computer Service Tag A bar code label on your computer that identifies your computer when you access Dell Support at support dell com or when you call Dell for customer service or technical support setup pro...

Page 215: ...cards and controllers Typical SVGA resolutions are 800 x 600 and 1024 x 768 The number of colors and resolution that a program displays depends on the capabilities of the monitor the video controller and its drivers and the amount of video memory installed in the computer S video TV out A connector used to attach a TV or digital audio device to the computer SXGA super extended graphics array A vid...

Page 216: ...rovide surge suppression and may also provide voltage regulation Small UPS systems provide battery power for a few minutes to enable you to shut down your computer USB universal serial bus A hardware interface for a low speed device such as a USB compatible keyboard mouse joystick scanner set of speakers printer broadband devices DSL and cable modems imaging devices or storage devices Devices are ...

Page 217: ...oppy disk If the floppy disk is left in the drive when the computer is shut down and then turned on the computer is infected when it reads the boot sectors of the floppy disk expecting to find the operating system If the computer is infected the boot virus may replicate itself onto all the floppy disks that are read or written in that computer until the virus is eradicated V volt The measurement o...

Page 218: ...esolutions up to 1024 x 768 Z ZIF zero insertion force A type of socket or connector that allows a computer chip to be installed or removed with no stress applied to either the chip or its socket Zip A popular data compression format Files that have been compressed with the Zip format are called Zip files and usually have a filename extension of zip A special kind of zipped file is a self extracti...

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