Dell D630 - LATITUDE ATG NOTEBOOK, User Manual

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116
Troubleshooting
C
H E C K T H E KE Y BOA RD CA BLE
—
Shut down the computer. Disconnect the
keyboard cable and check it for damage, and firmly reconnect the cable.
If you are using a keyboard extension cable, disconnect it and connect the
keyboard directly to the computer.
C
H E C K T H E E XT E R N A L K E Y B O A R D
—
1
Shut down the computer, wait 1 minute, and turn it on again.
2 Verify that the numbers, capitals, and scroll lock lights on the keyboard
blink during the boot routine.
3 From the Windows desktop, click the Start button, point to Programs ,
point to Accessories , and click Notepad .
4 Type some characters on the external keyboard and verify that they appear
on the display.
If you cannot verify these steps, you may have a defective external
keyboard.
T
O VE R I FY T H A T T H E P RO B L E M I S W I T H TH E E XT E R N A L K E Y B O A R D
,
CHE C K T H E
I N T E G RA T ED K EY B O A RD
—
1 Shut down the computer.
2
Disconnect the external keyboard.
3
Turn on the computer.
4
From the Windows desktop, click the
Start
button, point to
Programs
,
point to Accessories , and click Notepad .
5 Type some characters on the internal keyboard and verify that they appear
on the display.
If the characters appear now but did not with the external keyboard, you
may have a defective external keyboard. Contact Dell (see "Obtaining
Assistance" on page 193).
R
U N T H E K E Y B O A R D D I A G N O ST I C S T E ST S
—
Run the PC-AT Compatible
Keyboards tests in the Dell Diagnostics (see "Dell Diagnostics" on page 101). If
the tests indicate a defective external keyboard, contact Dell (see "Obtaining
Assistance" on page 193).