Problem with the USB Connection
Cannot communicate.
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Is <USB> under <Interface Selection> set to <On>?
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Change the USB cable. If you are using a long USB cable, replace it with a short one.
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If you are using a USB hub, connect the machine directly to your computer using a USB cable.
The machine cannot be correctly detected from a computer.
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Does the setting of <USB-Connected PC OS> under <Control Menu> match the OS of your computer?
Problem with the Print Server
You cannot find the print server to connect to.
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Are the print server and computer connected correctly?
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Is the print server running?
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Do you have user rights to connect to the print server? If you are not sure, contact the server administrator.
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Is [Network discovery] enabled? (Windows Vista/7/8/Server 2008/Server 2012)
Enabling [Network discovery](P. 616)
You cannot connect to a shared printer.
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On the network, does the machine appear among the printers of the print server? If it is not displayed,
contact the network or server administrator.
Displaying Shared Printers in the Print Server(P. 617)
Machine Problem
No menus are displayed.
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Is the machine offline? The Utility menu and Job menu are available in online mode. Online key(P. 25)
The operation panel keys do not work.
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Is the [ ] indicator lit? In this case, print data remains in memory. If the remaining data is not printed
even after a while, select <Form Feed> in the Reset menu.
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If <Key locked.> appears on the display, the key lock function is active. Contact the administrator of the
machine or disable the key lock function from the Remote UI.
Restricting Operation Panel Functions(P. 285)
Troubleshooting
499
Summary of Contents for LBP351 Series
Page 1: ...LBP352x LBP351x User s Guide USRMA 0699 00 2016 05 en Copyright CANON INC 2016 ...
Page 7: ...Notice 629 Office Locations 633 VI ...
Page 84: ...Printing a Document 77 ...
Page 99: ...LINKS Basic Printing Operations P 78 Printing a Document 92 ...
Page 111: ...LINKS Basic Printing Operations P 78 Printing a Document 104 ...
Page 142: ...LINKS Using the Encrypted Print P 136 Installing an SD Card P 583 Printing a Document 135 ...
Page 163: ...LINKS Printing without Opening a File Direct Print P 146 Printing a Document 156 ...
Page 175: ...Can Be Used Conveniently with a Mobile Device 168 ...
Page 248: ...LINKS Entering Sleep Mode P 68 Network 241 ...
Page 288: ...Printing a Document Stored in the Machine Stored Job Print P 137 Security 281 ...
Page 294: ... Functions of the Keys Operation Panel P 24 Security 287 ...
Page 332: ...Using TLS for Encrypted Communications P 294 Configuring IPSec Settings P 298 Security 325 ...
Page 342: ...Using Remote UI 335 ...
Page 357: ...LINKS Remote UI Screens P 336 Using Remote UI 350 ...
Page 381: ...Paper Source 0X7U 058 See Select Feeder Menu P 453 Setting Menu List 374 ...
Page 469: ...Troubleshooting 462 ...
Page 533: ...8 Close the top cover Maintenance 526 ...
Page 551: ...LINKS Utility Menu P 445 Job Menu P 449 Maintenance 544 ...
Page 562: ...Third Party Software 0X7U 08U Appendix 555 ...
Page 607: ...Manual Display Settings 0X7U 08W Appendix 600 ...
Page 632: ...Scalable Fonts PCL Appendix 625 ...
Page 633: ...Appendix 626 ...
Page 634: ...Appendix 627 ...
Page 635: ...OCR Code Scalable Fonts PCL Bitmapped Fonts PCL Appendix 628 ...