●
If the SMB settings are correctly configured, set a time value slightly longer than usual in <Wait Time at
Startup>. Setting a Wait Time for Connecting to a Network(P. 219)
USB connection
●
Have you selected the correct port? If there is no port to use or you are not sure, reinstall the printer driver
in accordance with the Printer Driver Installation Guide. When you reinstall the printer driver, the correct
port is created automatically.
Checking the Printer Port(P. 619)
●
Is bidirectional communication enabled? Enable bidirectional communication, and restart the computer.
Checking Bidirectional Communication(P. 620)
●
Disable security software and other resident software.
●
Connect to another USB port on the computer.
●
Can you print from a USB connection to another computer? If you also cannot print from other computers,
contact your local authorized Canon dealer or the Canon help line.
Via print server
●
Can you print from the print server? If you can print from the print server, check the connection between
the print server and your computer.
Problem with the Print Server(P. 499)
●
Disable security software and other resident software.
●
Reinstall the printer driver in accordance with the Printer Driver Installation Guide.
●
Can you print from other computers via the print server? If you also cannot print from other computers,
contact your local authorized Canon dealer or the Canon help line.
You cannot print with Google Cloud Print.
Using Google Cloud Print(P. 176)
It takes a long time before printing starts.
●
Did you print to narrow width paper? After you print to narrow width paper, the machine may cool itself to
maintain the print quality. As a result, it may take some time before the next job is printed. Wait until the
machine is ready to print. Printing will resume when the temperature inside the machine has fallen.
A blank sheet is output (nothing is printed).
●
Did you pull the sealing tape out when loading the toner cartridge? If you did not pull it out, remove the
toner cartridge, pull the sealing tape out, and reload the toner cartridge.
How to Replace Toner Cartridges(P. 524)
Printing has stopped halfway.
●
Is the [ ] indicator lit? If it is lit, the machine has not received a command for the print data end. If the
printing is not resumed even after a while, select <Form Feed> in the Reset menu.
●
If you cannot perform any operation, hold down the power switch for 5 seconds or more to turn OFF the
power. Wait for 10 seconds or more after you have turned OFF the power, then turn it ON again and retry
printing.
Troubleshooting
502
Summary of Contents for LBP351 Series
Page 1: ...LBP352x LBP351x User s Guide USRMA 0699 00 2016 05 en Copyright CANON INC 2016 ...
Page 7: ...Notice 629 Office Locations 633 VI ...
Page 84: ...Printing a Document 77 ...
Page 99: ...LINKS Basic Printing Operations P 78 Printing a Document 92 ...
Page 111: ...LINKS Basic Printing Operations P 78 Printing a Document 104 ...
Page 142: ...LINKS Using the Encrypted Print P 136 Installing an SD Card P 583 Printing a Document 135 ...
Page 163: ...LINKS Printing without Opening a File Direct Print P 146 Printing a Document 156 ...
Page 175: ...Can Be Used Conveniently with a Mobile Device 168 ...
Page 248: ...LINKS Entering Sleep Mode P 68 Network 241 ...
Page 288: ...Printing a Document Stored in the Machine Stored Job Print P 137 Security 281 ...
Page 294: ... Functions of the Keys Operation Panel P 24 Security 287 ...
Page 332: ...Using TLS for Encrypted Communications P 294 Configuring IPSec Settings P 298 Security 325 ...
Page 342: ...Using Remote UI 335 ...
Page 357: ...LINKS Remote UI Screens P 336 Using Remote UI 350 ...
Page 381: ...Paper Source 0X7U 058 See Select Feeder Menu P 453 Setting Menu List 374 ...
Page 469: ...Troubleshooting 462 ...
Page 533: ...8 Close the top cover Maintenance 526 ...
Page 551: ...LINKS Utility Menu P 445 Job Menu P 449 Maintenance 544 ...
Page 562: ...Third Party Software 0X7U 08U Appendix 555 ...
Page 607: ...Manual Display Settings 0X7U 08W Appendix 600 ...
Page 632: ...Scalable Fonts PCL Appendix 625 ...
Page 633: ...Appendix 626 ...
Page 634: ...Appendix 627 ...
Page 635: ...OCR Code Scalable Fonts PCL Bitmapped Fonts PCL Appendix 628 ...