Canon imagePROGRAF IPF9000S, Troubleshooting Manual

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Troubleshooting Guide
3-12
Cause Point to check Action
C1
Check to see if roll paper have hit the reference side of the spool (paper winding out
of order).
Explain.
C3 Check to see if the spool is not broken or if it is locked. Replace.
C1
Check to see “Borderless Spacer” has been set for borderless printing in the A1 or A2
size.
(iPF5000 Series only)
Explain.
C3 Load cut sheet with the paper guides adjusted to the paper width. Explain.
C1, C3
The firmware is Ver. 1.13 or any earlier release (tracing paper compatibility/skew
control). Upgrade to the
latest release.
C1 Check to see if the leading edge of paper cut is not left. Remove.
C2 Check to see if suction holes are not clogged with paper dust or other foreign matter. Remove.
C2 Check to see if preprinted or color paper is not used. Explain.
C2 Check to see if the leading edge of the paper is correctly cut (it is not cut slantwise).
Check the
cutter.
C2 Check to see if the paper is not cockled, soiled or broken.
Check the
paper.
C2
Check to see if non-recommended paper, such as thin tracing paper and
semitransparent mat paper, is not used.
Explain.
C2 Does not occur with A4 plain paper → Not a multisensor fault Flow 1
C1 Adjust the optical axis of the multisensor (in service mode) to confirm the recovery
Adjust the
optical axis.
If none of the above apply, check error logs.
6.
【
2010
】
Skew detection error,
【
2017
】
Paper right side
detection error,
【
2018
】
Paper left side detection error,
【
2405
】
Borderless printing disabled
Occurrence
conditions
The multisensor cannot detect the paper width.
A skew has been detected by the multisensor.
Multisensor detection
error
C1
Improperly adjusted or mounted multisensor optical axis
Low light intensity (due, for example, to soiling)
Paper with its leading edge cut remaining
Paper problem C2
Reflectance problem (thin tracing paper, semitransparent mat paper, etc.)
Soiled or broken
Preprinted paper used
Curled leading edge of paper
Failure causes
Paper feed problem C3
Insufficient feeding force
Skewing
Check the leading end
position of paper
Remove the cause of curling of the paper
If the leading end of the paper is shaped
improperly, check the cutter
Feeding failure caused by
paper dust
Feeding failure caused by a
short nip pressure
Remove LF roller paper dust
Nip cam out of phase
Influenced by curled thick paper
Nipping failure
Faulty nip spring
Flow 1