Canon imagePROGRAF IPF9000S Troubleshooting Manual Download Page 130

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Troubleshooting Guide

4-10

T07 Collecting Printer Driver Settings

If the [Printing Preferences] dialog box has a [Support]
tab

Click the [Support] tab

Click [Settings Summaries…]

Click [Copy] to copy the document to the clipboard.
Open a text editor, such as Notepad, paste it and
save the file.

After configuring a print job with an application, collect print driver settings before clicking Print.

Summary of Contents for imagePROGRAF IPF9000S

Page 1: ...Scope of disclosure Canon MJ accredited CE Troubleshooting Guide Ver 2 0 Canon Marketing Japan Inc Service Support Planning Group Canon Inc L Printer Quality Assurance Center...

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Page 4: ...available 3 16 10 2015 Cutting failure Cannot cut sheet 3 17 11 2F24 Cutter shift timeout error 3 18 12 Cutting failures without error indications 3 20 13 403E 403F Printhead abnormal temperature ris...

Page 5: ...ormation 5 1 1 How to interpret Print Inf 5 1 2 Upgrading Firmware 5 11 1 Upgrading method 5 11 2 Upgrading using FUT Firmware Update Tool 5 11 3 Upgrading using L Printer Service Tool 5 11 4 Relation...

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Page 7: ...Chapter 1 Using This Guide...

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Page 9: ...PF6100 iPF6200 iPF6300 iPF6350 iPF5000 Series 17 inches A2 extra sized iPF500 iPF510 iPF5000 iPF5100 STEP1 Find a relevant phenomenon from Chapter 2 Trouble Database STEP2 Carry out the relevant troub...

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Page 11: ...Chapter 2 Trouble Database...

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Page 13: ...of the following menu option Pause has been selected for Paper Mismatch Detection This is a warning and allows continued printing Paper Mismatch Paper mismatch both type and size 1 Mismatch following...

Page 14: ...ess the Stop key to cancel printing Feed Limit End of paper feed Cannot feed paper more Forced feed limit Paper being manually fed in the return direction back feeding has reached the pinch roller pos...

Page 15: ...em is at fault Replace the supply unit or check catching wire or connection status of harness Problem with Printhead L R Chk printing results CheckPri ntout LR 1010 Check printed document Check Printo...

Page 16: ...n is selected for Paper Mismatch Detection the type of loaded paper mismatches the specified type Or with Pause is selected for Paper Mismatch Detection the Online button was pressed to execute forced...

Page 17: ...onmental variable has been detected An unknown environmental variable has been detected A character string that is not defined as an environmental variable value has been detected The value of an unkn...

Page 18: ...valid coordinates are included Verify the data and fix it 1047 GL2 W0903 The memory is full GL2 W09 04 HP GL2 error replot buffer overflow Data storage buffers have run short Reduce the size of render...

Page 19: ...possible Check supported paper Borderless printing not available unsupported size With Warning Indication selected for Paper Mismatch Detection in the menu settings borderless printing data is receiv...

Page 20: ...timings The presence of a maintenance cartridge is detected at the following timings Before printing during printing twice per second at the end of printing between pages Before a recovery operation d...

Page 21: ...ease Reload Size Undetect ed Press Key Paper size detection failure Cannot detect the paper width poorly positioned paper Go to 2010 P3 12 200B Paper size not detected Reload paper Paper Please Reload...

Page 22: ...0 mm Cannot locate the trailing edge of the paper that has been found by coarse detection Check to see if roll paper are not loaded in the cut sheet mode Load cut sheet Go to 2010 P3 12 This paper can...

Page 23: ...ns soiling tear offs residual paper chips residual trimming cuts folds size Has the paper been fed successfully without slippage under a load or any influence Has the LF adjustment value set correctly...

Page 24: ...oo small Check paper size Sheet removed Lift the release lever Sheets Please Load Sheet Not Loaded Paper loosened out of position while printing The trailing edge of paper has been detected at least 2...

Page 25: ...er size not detected Press Load Eject and reload the paper Paper size not detected Lift the release lever Could not detect paper size Push release lever back then pull out the cut sheet 2017 Could not...

Page 26: ...n insert roll paper straight into feed slot Paper Please Reload Size Undetect ed Press Key Paper left side detection error The non reference edge of paper has been located by coarse detection but not...

Page 27: ...essing the OK button the error is cleared After that load paper to the correct position 201C Paper jam Push the release lever back While printing paper width was detected to have fluctuated beyond the...

Page 28: ...loaded is unfit for borderless printing Data with a borderless print specification has been received while the left or right edge of roll paper was off the center of the borderless print idle ejectio...

Page 29: ...Check supported paper 2408 Bordless Printing not possible Lift release lever and reload the paper At the start of borderless printing roll paper whose size doesn t support borderless printing has been...

Page 30: ...k is detected when the tank cover is closed Consumption has exceeded the original ink capacity mismatch detected Refill ink may have been used In the small LCD the arrow points to the color in questio...

Page 31: ...e BK Ink Tank Error Repl Ink Tank The last 2 digits signify applicable colors 60 Bk 61 Y 62 M 63 C 64 PM 65 PC 66 MBk1 67 MBk2 68 GY 69 PGY 6A R 6B V 6C GR Ink tank short on ink A suction operation wa...

Page 32: ...hile ink tank cover is open Close the ink tank cover Note It doesn t recover if the cover is open when replacing the ink tank with a valid one 260E Hardware error 03130031 260E Turn off printer wait t...

Page 33: ...printhead has been mounted in X Replace with a valid head An error has occurred but the head itself is not damaged so communication has been maintained properly 2802 Printhead error Open top cover an...

Page 34: ...t Printhd Chk L Printhea d Printhead L non existing Check the status of the head mounted Mount the long flexible cable and check the status of the cable being locked 2809 Left printhead error Open top...

Page 35: ...s still displayed replace the printhead Printhead R Check Nozzles Online Key Press To Print Head R non ejection warning Check printhead Printing paused continued printing allowed The level of error is...

Page 36: ...have been changed from the versions shown below iPF500 600 5000 700 Ver 1 33 iPF510 610 710 8000 9000 Ver 1 36 iPF8100 9100 8000S 9000S Ver 1 37 iPF810 820 6000S Ver 1 03 iPF605 6200 Ver 1 02 iPF5100...

Page 37: ...rror Open top cover and replace the left printhead Printhea d Left Replace Printhd Left Printhd Err Replac e Printhd Incompatible printhead L version Replace with a valid head An error has occurred bu...

Page 38: ...valve When the cartridge is removed and inserted following the occurrence of an error or warning Panel display Code last 4 digits Large LCD Small LCD 1 Small LCD 2 Explanation Detection sequence Remed...

Page 39: ...P3 12 Initialize the system settings paper preferences and then add additional paper and perform automatic band adjustment detailed If the paper preferences are initialized all the paper setting woul...

Page 40: ...GL 2 Paper type not compatible with HP GL 2 has been specified Check the paper 2826 LFNG XXX XXX XXX XXX press OK key XXXX is a measured value When executing LF unevenness auto diagnostic processing...

Page 41: ...ot oil it Replace the carriage motor 282D Left printhead error Turn off printer wait then turn on again Printhead error detected L head only Displayed when an abnormal temperature rise of printhead ha...

Page 42: ...inting Press Stop to cancel printing 2906 Too many jobs for mail box Delete unwanted data from your computer to continue The 101st job has been received when 100 jobs are already saved in the permanen...

Page 43: ...ssette itself is properly loaded Check and replace sensor IO mode 291A Roll sensor cannot detect Turn on printer again Power On Again Roll Sensor Detectio n Error Roll sensor detection failure Could n...

Page 44: ...set to Do not use at the start of printing when the rewinder is active The rewinder settings are checked only when executing external printing Press the Online button to set the rewinder use setting...

Page 45: ...aper mismatch cut sheet Not cut sheet have been loaded in cassettes when data having a cassette specification is received Feed paper as instructed by the on screen guidance 2E04 Manual Front Paper typ...

Page 46: ...lace Paper Level Low Replace Paper Short on roll paper All of the following conditions have been met at the start of printing ON has been selected for Remaining Roll Paper Detection Among the paper si...

Page 47: ...without a roll unit being connected to it Check the roll unit and remove install or replace the roll unit Check IO mode roll unit detection 2E0F Top cover is open Turn off printer wait a while and tu...

Page 48: ...type different from the first sheet when LF adjustment was made with cut sheet Equalize the paper types for the first and second sheets with each other in adjustment printing Wrong paper type Check pa...

Page 49: ...tte Press Online Cassette not installed Check to see if the cassette itself is properly loaded Check and replace sensor IO mode 2E18 Cannot load Press Load Eject and reload the paper Remove paper Cann...

Page 50: ...roll Cannot print as specified Lift the release lever and replace paper with XXX vertical or larger Cannot print as specified Lift the release lever and replace roll with 10 in wide or larger roll Ca...

Page 51: ...Check Please Cancel Cas Cannot Feed Please Check Paper mismatch cut sheet Cassette pickup has been specified for paper that does not support cassette pickup Check the cassette pick up setting paper ty...

Page 52: ...e paper once and then refeed it Go to 2E27 P3 14 2E30 The paper is too small Paper mismatch size With Pause selected for Paper Mismatch Detection in the menu setting paper size for the paper loaded wa...

Page 53: ...ars when paper type size specification does not exist due to HPGL format etc Load roll paper Roll printing is selected 2E35 Roll printing is selected Press Load Eject and load a roll Paper mismatch ro...

Page 54: ...invalid Reload the paper Go to 2E25 2E3F Paper jam Lift the release lever When either upper or lower roll paper is in operation the states of the roll paper detection sensor roll feeding sensor and L...

Page 55: ...otation of the mist fan is not detectable Check the bundled wires in the mist fan drive circuit Replace the mist fan unit Power On Again Platen Fan Lock 2F17 Hardware error 03130031 2F17 Turn off prin...

Page 56: ...ain Power On Again Pump Motion Error Purge motor error Pump operation disabledA PWM duty of 100 has lasted for 200 msec in a pump operation Supplement If the motor could not be run at all or has resul...

Page 57: ...lasted for 200 msec in a carriage operation A collision has been detected in a carriage operation with the speed predicted from the PWM output value having a deviation of 25 ips or more from the actua...

Page 58: ...all A A mechanical load error may be suspected B The motor or drive circuit may be at fault If the carriage has resulted in an error after moving at a constant speed The LF home position sensor may be...

Page 59: ...lace the unit Check the head management sensor s connector connection If Service mode nozzle check pattern printing is no problem replace the head management sensor unit Go to 2F2F P3 6 2F2F Hardware...

Page 60: ...justment transparent semi transparent paper Change to appropriate paper Cannot calibrate Press OK and try calibration again 2F34 Cannot calibrate Try calibration again Press OK and recalibra te Calibr...

Page 61: ...then turn on again LF nip sensor error When executing nip automatic operation one of the following conditions is met The sensor detected nip closed after the nip completed opening operation The senso...

Page 62: ...ine have non ejection more than 320 nozzles Error code assuming a head failure such as broken heater board of head Go to 2F2F 2F30 P3 6 See 2F2F for the priority of error detection 2F46 Hardware error...

Page 63: ...A Turn off printer wait then turn on again Main PCB error Replace the main PCB 2F52 Hardware error 03130031 2F52 Turn off printer wait then turn on again Detected that a CR unit of a legacy model has...

Page 64: ...4037 Call for service ERROR E173 40 37 Call For Service Linear scale error No signal is available from the carriage encoder when the head is driven Go to 2F26 P3 4 403E ERROR E161 403E Call for servic...

Page 65: ...to write flash ROM on execution of the firmware update Start in download mode to upgrade the firmware Restart the printer in service mode to clear the error Replace the main PCB 4043 ERROR E196 4043 C...

Page 66: ...600 have a counter problem fixed Identify the firmware version and start in download mode to upgrade the firmware to Ver 1 13 or later from any earlier release 4047 ERROR E144 4047 Call for service ER...

Page 67: ...dity 0 are detected the detection mechanism is considered failed and an error message is displayed Restart the printer in service mode to clear the error Identify the firmware version and update the f...

Page 68: ...ce mode to implement PCB replacement 404E ERROR E196 404E Call for service ERROR E196 404 E Call for service An EEPROM read write error has been detected in the controller portion of the firmware Star...

Page 69: ...4 Imaging Failures A Defective toning Chapter 4 Imaging Failures A Color misregistration Chapter 4 Imaging Failures A Missing lines and images Chapter 4 Imaging Failures A Printing different from set...

Page 70: ...surface Chapter 4 Cutting failures without error indications D Residual cutting chips on the reference side Chapter 4 Cutting failures without error indications D Normally ended without cutting Chapt...

Page 71: ...part of image is missing in printout Chapter 4 Imaging Failures F Printed in a double or half size Chapter 4 Imaging Failures F No printing Chapter 4 Imaging Failures F Cannot install the HDI driver C...

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Page 73: ...Chapter 3 More Sophisticated Fault Isolation Tasks...

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Page 75: ...main controller C3 Faulty main controller AD Converter External Trigger Head ejection timing signal Cause Point to check Action C2 Faulty carriage idler pulley broken spring hook belt coming off Take...

Page 76: ...ck the purge unit for presence of foreign matter Switch on Turn the gear by hand to check the cap moves up and down and that the wiper blade moves forward and backward 1 Remove the foreign matter Repl...

Page 77: ...Chapter 4 More Sophisticated Fault Isolation Tasks 3 3 Purge Unit Gear Cap Wiper blade Lock pin Direction of gear rotation...

Page 78: ...detected from the carriage encoder sensor The carriage does not reach the specified speed or is idle Carriage drive load error C1 Soiled carriage rail Improper carriage belt tension jumping teeth Res...

Page 79: ...J3001 FU3100 Measure the main controller carriage motor drive voltage Replace the main controller Replace the carriage motor and the main controller simultaneously Replace the carriage motor Voltage a...

Page 80: ...or 2F30 Non ejection detecting position adjustment error Occurrence conditions The head management sensor has detected more non discharging nozzles than preset 2F2F Non ejection C1 Supply system air l...

Page 81: ...ailure Flow 2 Non ejection mask error Yes No Flow 1 Non discharging nozzle detection failure if non discharging only in user mode Check the non ejection sensor for displacement Check the carriage enco...

Page 82: ...nsor cannot detect the leading of paper multisensor delay jam when it has been successfully detected by the LF_PE sensor Multisensor detection errors C1 Improperly mounted multisensor Low light intens...

Page 83: ...hort nip pressure Leading end of paper not passing between the LF roller and pinch roller Leading end stuck under the LF roller Remove LF roller paper dust Nip cam out of phase Influenced by curled th...

Page 84: ...Troubleshooting Guide 3 10 iPF700 Series Cam Phase Alignment Cam Phase Alignment Pinch roller nip release gear Carriage shaft gear iPF5000 Series Explanatory drawing 1...

Page 85: ...Chapter 4 More Sophisticated Fault Isolation Tasks 3 11 iPF8000 Series Cam Phase Alignment iPF800 Series Cam Phase Alignment...

Page 86: ...paper is not used Explain C2 Does not occur with A4 plain paper Not a multisensor fault Flow 1 C1 Adjust the optical axis of the multisensor in service mode to confirm the recovery Adjust the optical...

Page 87: ...Chapter 4 More Sophisticated Fault Isolation Tasks 3 13 Spool reference side Borderless printing spacer...

Page 88: ...ive unit iPF5000 Series only Prefed paper detection sensor Paper detection sensor LF_PE sensor Roll feed sensor Multisensor Cutter Cassette pickup Flapper Release Back cover Manual feeding from top PO...

Page 89: ...eck the roll paper unit for operation pendulum gear Switch to cassette or POP mode and retract the paper to the roll paper unit side once Then switch to roll paper feeding If an error occurs with the...

Page 90: ...when the printer restarts C3 With the roll paper unit uncovered check the voltage while it starts up Flow 1 9 2E24 Faulty roll paper unit 2E0E Roll paper unit not available Occurrence conditions C1 S...

Page 91: ...hat is not supposed to exist after cutting paper C1 Cutting failure Faulty loose cutter Deformed flawed lower blade of the cutter Run over thick paper cloth Lifter operational failure iPF5000 Series L...

Page 92: ...Cutter motor Cutter Cutter right position sensor Cutter HP sensor Cutter lift sensor Cutter lift motor Cutter positioned at the left end iPF5000 iPF800 Series Cutter positioned at the right end Cutter...

Page 93: ...de riding over the lower blade Replace the upper and lower blades Replace the cutter upper blade Cut paper manually to check resultant conditions Is the cutter blade down Check the cutter blade loweri...

Page 94: ...nd support the paper by hand during printing J4 The driver setting is either Do Not Cut or Print Cut Lines Change the driver setting Page Settings Auto Cut Setting J5 The main unit has the Reduce Cutt...

Page 95: ...it electrical equipment Flow 1 13 403E 403F Printhead abnormal temperature rises Occurrence condition Three instances of the internal head temperature sensor reaching 120o C or higher or 10o C or lowe...

Page 96: ...nce condition Carriage failing to move to the lift position lift cam sensor detection error CR drive problem C1 Carriage unable to travel to the lift position wide format medium format carriage encode...

Page 97: ...down Faulty sensor detection system Is the carriage in contact with the edge of the HP Yes No Switch off and move the carriage by hand does the carriage hits the edge of the HP Yes No Remove foreign m...

Page 98: ...wavy or cockled wavy paper caused by ink or by a loose head C3 Ink dropping caused by a faulty recovery system C4 Ink dropping caused by a soiled carriage C5 Ink dropping caused by a faulty head C6 B...

Page 99: ...oved clean the outer surface of the bottom of the carriage The carriage unit cannot be fully cleaned without removing the carriage Clean soiling off the head 1 Move the carriage to the middle 2 Place...

Page 100: ...Lines streaks and bands C1 Software C2 Printer driver settings C3 Main unit Failure Causes C4 Operating environment Lines streaks Black lines streaks Vertical Horizontal White lines streaks Band blot...

Page 101: ...th a About 32 mm b About 40 mm c About 135 mm d About 40 mm e About 180 mm f About 40 mm g About 135 mm Paper Platen Suction Explanatory drawing 3 Head Non uniform colors Print misregistration Explana...

Page 102: ...the parts of an image transmitted from Windows when in ICM mode Windows color matching Any color Horizontal Band blotches Paper path load Loosen the tension of the roll media to eliminate the effect o...

Page 103: ...Chapter 4 More Sophisticated Fault Isolation Tasks 3 29 Explanatory drawing 7...

Page 104: ...of the PC and the network Carriage stops waiting for data to be transferred Correct trailing end feeding print on roll media If the spur is deformed replace Cockling Print in an upper mode or change p...

Page 105: ...lure has occurred concurrently with a phenomenon of too slow printing there may be a data error in Media Configuration Tool MCT Update MCT P5 11 17 Imaging Failures Blurred ghost spread shaken or unde...

Page 106: ...rator Reduce the Illustrator print resolution Occurring with RIP Driver found valid RIP problem Occurring with bitmap image data Check the number of pixels in the source data Jaggy Flow 2 Illustrator...

Page 107: ...e same color Erratic ejection only at the start of impact Vertical lines band print darker in part Thickening is an increase in density of an ink caused by the evaporation of the solvent in the ink Pr...

Page 108: ...driver properties dialog box choose Preferences and uncheck Enhance thin lines In the printer driver properties dialog box choose Layout Special Settings and change Set FineZoom to No Thick blurred or...

Page 109: ...paper T15 Perform automatic head adjustment Tinting failures Application problems Paper problems Paper lot variations Color varied before and after fixing Paper chromogenicity Check with other applic...

Page 110: ...the paper itself Dye inks are more liable to fading than pigmented inks Dye inks are more liable to fading than pigmented inks Color management problems Colors appearing different from monitor views D...

Page 111: ...Seek confirmation from the customer because the new setting could worsen image quality Driver used Too high print quality setting In the printer driver properties dialog box choose Main Advanced Sett...

Page 112: ...countered Cut the vector data Use HP RTL data for operability On The Fly Check and fix data before printing Flow 3 Uncheck Bitmap print in the Illustrator Print dialog box Due to an Illustrator bitmap...

Page 113: ...e printer properties dialog box in the Control Panel Select a printer in the AutoCAD print dialog box and change to 1200 dpi in the custom properties dialog box This procedure will enable AutoCAD to a...

Page 114: ...Imaging Failures No printing C1 Software C2 Printer driver HDI driver RIP Plug In Failure causes C3 Main unit AutoCAD A file having a large TIFF image pasted to it A fatal error occurs printing the f...

Page 115: ...byte characters Log in with a user name consisting solely of single byte characters already fixed in Ver 2 00 01 An obsolete printer driver such as BIJ and FAX is installed Upgrade to Ver 2 00 01 or l...

Page 116: ...the operation panel PCB and the main controller Flow 1 Is 5V power available to the operation panel See below Is the main controller green LED on Other than the iPF5000 Series Replace the operation p...

Page 117: ...re causes C2 Cannot install the HDI driver Flow 1 Cannot install from the integrated installer sometimes due to a QuickTime Ver 7 0 2 bug Upgrade to the latest release of QuickTime or uninstall it Ins...

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Page 119: ...Chapter 4 Fault Isolation Tool Collection...

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Page 121: ...dent uneven lines in paper feed direction Can print Normal operation is restored by wiping the carriage encoder film Cannot print Random uneven lines in an image in paper feed direction Check the main...

Page 122: ...C B line Canon imagePROGRAF iPFxxxx Nozzle Check Pattern SERVICE L R Twelve color pigmented ink models Y A line PC A line C A line Y B line PC B C B line PGy A line Gy A line MBk A line PGy B line Gy...

Page 123: ...otal non ejection in a line Suspect a fault in the electrical system Not a faulty power PCB Possibly electrical non ejection in any part other than the head Non ejection of all colors in one or two he...

Page 124: ...ossibly electrical non ejection in any part other than the head Data missing non ejection in both lines A and B T17 Suspect a fault in the head Most unlikely flat cable breaking Mixed colors Blurring...

Page 125: ...Chapter 5 Fault Isolation Tool Collection 4 5 Irregular non ejection T11 Suspect a fault in the head Possibly faulty ink supply system Replace the head...

Page 126: ...s if defects are found in the print results NG Print result attach sheets showing the specific location of the problems and other relevant information OK Print result results expected by customer 2 PC...

Page 127: ...file and print HDI driver Right click on a printer on the printer list and then click Properties On the Ports tab take notes of the port checked Check FILE for the Port Reset the printer to the port n...

Page 128: ...When taking back the collected information with you be sure to seek approval from the customer If necessary edit the information in the file collected so that it contains only information accepted by...

Page 129: ...Chapter 5 Fault Isolation Tool Collection 4 9 Choose Apple About This Mac Click More Info Choose File Save Set Plain Text as a format and select the file you want to save Macintosh...

Page 130: ...es dialog box has a Support tab Click the Support tab Click Settings Summaries Click Copy to copy the document to the clipboard Open a text editor such as Notepad paste it and save the file After conf...

Page 131: ...e a Support tab Type a name and click OK Select the profile just added and click Export Select a file name and save the file You can import the file just saved to confirm its settings by choosing Impo...

Page 132: ...n To be added in the upcoming edition Macintosh Specify the folder in which to save the file as well as the file name and click Save Click Settings in the Support screen or Details in the Version Info...

Page 133: ...cintosh Click Settings in the printer driver utility panel and then click Status Display Saving in the Information tab Check Save File and click OK Click Status Saving on the Information tab in the st...

Page 134: ...as a whole Press the Print Screen key Current window Press the Alt Print Screen keys After pressing the Apple Shift 4 keys specify a range with the mouse After pressing the Apple Shift 4 keys press t...

Page 135: ...Flow 1 T14 Purge fault isolation Air leak isolation T02 Check the tube at the position not visible above Cannot be checked without removing the outer covering Check the carriage position on capping A...

Page 136: ...e the purge unit Check the lip of the cap Replace the purge unit Flawed Not flawed Flow 2 Is the absorber in the cap elevated Correct the elevation Flow 2 Yes No 1 Sequence of checking the purge unit...

Page 137: ...tube Cannot fill the tube clogged Check the tube for bend or squash Moving Still Faulty purge Replace the purge unit Correct the bend or squash Air leak Replace the tube or the supply unit Replace th...

Page 138: ...foreign matter found 2F26 Foreign matter found Replace the purge unit Totally not movable Replace the main PCB Movable With the purge unit being removed from the main unit switch on the power and chec...

Page 139: ...oove on the carriage side iPF700 iPF800 iPF8000 Series Check the mounting leaf spring for deformation Check the coil for elongation iPF8000 Series Fix the leaf spring Replace the coil Fix Fix Switch o...

Page 140: ...Adjust CR_REG EXECUTE YES and click OK Prepare photo glossy paper thin photo semi glossy paper thin proof paper 2 or Mitsubishi IJ Proof DDCP Kote and set the head height to Low and perform the adjust...

Page 141: ...Abnormal iPF700 Series Replace the carriage relay PCB iPF800 iPF8000 Series Replace the carriage unit 2 The iPF700 does not allow continuity checking between a and because such checking requires the i...

Page 142: ...er Flat cable long Contact pin Carriage relay PCB Flat cable short Head relay PCB a b a b iPF800 iPF8000 Series Carriage Unit Printhead iPF5000 Series Carriage Unit Power PCB Main controller Flat cabl...

Page 143: ...B layout iPF700 Series PCB layout HDD HDD Operation panel PCB Main controller Power PCB Carriage relay PCB Head relay PCB Maintenance cartridge relay PCB Maintenance cartridge relay PCB Roll media uni...

Page 144: ...layout HDD Carriage relay PCB Operation panel PCB Head relay PCB Power PCB Main controller HDD Take up PCB Take up relay PCB HDD Carriage relay PCB Operation panel PCB Head relay PCB Lower roll media...

Page 145: ...connected to connector J01 3 Slide SW1 to ON to switch on the PCB If the green LED turns on at this time go to 4 If the red LED turns on there is a full disconnection 4 Touching the flat cable under...

Page 146: ...inuity check 1 Identify the color chip that has been found to have an imaging failure in a Nozzle Check Print operation 2 Connect flat cable a under test to connector J02 of the flat cable checker 3 C...

Page 147: ...s depending on whether the model is with or without Navigate button Model without Navigate button Switch on the printer while pressing the Feeder Selection button and the Information button simultaneo...

Page 148: ...the table below I O DISPLAY 2 Shows switch ON 1 OFF 0 to in the table below I O DISPLAY 3 Shows switch ON 1 OFF 0 to in the table below Display position Explanation Target series Pump cam sensor 0 Se...

Page 149: ...t available 800 8000 Paper take up unit sensor 0 Sensor on low 1 Sensor off high 800 8000 Ink valve open close sensor L 0 Sensor on 1 Sensor off 700 650 750 800 8000 Air through valve open close senso...

Page 150: ...e consistent 1 Invoke and exit PCB Replacement Mode This is the same way as you invoke Service Mode Model without Navigate button Switch on the printer while pressing the Feeder Selection button and t...

Page 151: ...er download firmware from the PC to the printer when the printer does not start normally or when it is necessary to replace the main controller The procedure to invoke download mode varies depends on...

Page 152: ...l filling is similar in the principle of cleaning operation to Cleaning B The longer the tube is the more ink is consumed About 15 to 25 g of ink is consumed for each color per head 17 and 24 inch mod...

Page 153: ...Chapter 5 Miscellaneous Information...

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Page 155: ...15 C 992 D 258 E 0 F 0 POWER ON 2019 CUTTER 1531 WIPE 1163 W INK 33 CARRIAGE PRINT 261 DRIVE 44 CR COUNT 119067 CR DIST 494227 PRINT COUNT 3102 PURGE CLN A 1 45 2 1 3 1 6 15 7 1 10 0 11 10 15 0 16 124...

Page 156: ...IA SIZE1 CUT P SQ P CNT 36 44 0 0 m2 0 0 sq f 0 24 36 0 0 m2 0 0 sq f 0 17 24 0 0 m2 0 0 sq f 0 17 0 1 m2 2 0 sq f 3 MEDIA SIZE2 CUT D SQ D CNT 36 44 0 0 m2 0 0 sq f 0 24 36 0 0 m2 0 0 sq f 0 17 24 0...

Page 157: ...ARTS COUNTER COUNTER A OK 682 PARTS A1 9 7 3028 6 0 9 7 PARTS A3 26 8 890 5 3 26 8 PARTS A4 1 5 890 5 0 1 5 PARTS A5 0 4 651 4 0 0 4 PARTS A6 65 9 666 7 9 65 9 COUNTER D OK 682 PARTS D1 1068174 333333...

Page 158: ...4733 60000 7 4733 COUNTER F OK 796 PARTS F1 97344 4000000 2 97344 COUNTER H OK 796 PARTS H1 2586 50000 5 2586 COUNTER L OK 796 PARTS L1 111 12500 0 111 COUNTER P OK 796 PARTS P1 6 750 0 6 COUNTER Q OK...

Page 159: ...3 04 1 05 2 06 07 3 08 2 09 1 10 636 11 12 Plain Paper HQ 01 02 03 04 05 06 07 08 09 10 11 12 01 02 03 04 05 06 07 08 09 10 11 12 01 02 03 04 05 06 07 08 09 10 11 12 Warning and error histories lates...

Page 160: ...BK2 0 BK 0 TTL 0 Disable remaining ink detection set history 1 disable set log 2 no disable set log Printer history No of printed sheet Total Roll media Cut sheet Each environment A4 sheet equivalent...

Page 161: ...2 42 9 sq f ROLL 4 1 m2 44 3 sq f ROLL 2 4 m2 26 8 sq f CUTSHEET 0 0 m2 0 0 sq f CUTSHEET 1 4 m2 16 1 sq f MEDIA SIZE1 ROLL P SQ P CNT 36 44 79 5 m2 856 6 sq f 1276 24 36 36 5 m2 393 4 sq f 586 17 24...

Page 162: ...5 6 7 8 9 10 11 12 13 14 20 15 16 A B C D E F 17 18 A B C D E F 19 AA AB BA BB CA CB DA DB EA EB FA FB Dot counts of the currently installed printhead Unit x 1 000 000 dots Cumulative dot count of th...

Page 163: ...F B ROLL LARGE 28 3421 MIDDLE 24 3421 SMALL 20 3421 SMALLER 20 3421 CUT LARGE 36 3421 MIDDLE 36 3421 SMALL 36 3421 SMALLER 36 3421 SCALE A ROLL LARGE 26 MIDDLE 22 SMALL 19 SMALLER 19 CUT LARGE 34 MIDD...

Page 164: ...agement sensor unit Non ejection dot count ml COUNTER M M1 CR motor CR driving time h COUNTER P P1 LF adjustment Paper feeding time h COUNTER S S1 Feeding roller unit Paper feeding distance unit m COU...

Page 165: ...on and copy the firmware to a specified folder on the tooling PC Default destination directory C Program Files L Printer Service Tool Data 3 Start the printer in Download Mode 4 Launch L Printer Servi...

Page 166: ...and press the Next button This window may not appear depending on the version of your OS 8 When the installation has completed press the Finish button 9 Add a printer To use this tool with one of the...

Page 167: ...ly saved to a log and can be reviewed in a log window 4 Upgrading downgrading firmware Download firmware Starts a firmware download Firmware specifications Optional directory specification default Fir...

Page 168: ...latest release upgrade it Main controller PCB replacement procedure 1 Switch off the printer and unplug it from the outlet 2 Replace the main controller PCB 3 Plug the printer into the outlet and swit...

Page 169: ...sult If the carriage is overloaded because it is stained by ink or as a result of any other condition clean the rail and then move the carriage fully in both directions about 10 times This action will...

Page 170: ...ubleshooting Guide 5 16 Spur cam Feeding cam Separating cam gear Release lever PG 641 20mg Molycote PG 641 About 20 mg Molycote PG 641 About 20 mg Molycote PG 641 About 20 mg Molycote PG 641 About 20...

Page 171: ...5 17 Return lever arm Paper feeding inner guides Pinch roller unit release shaft PG 641 12mg Molycote PG 641 About 12 mg Molycote PG 641 About 12 mg Molycote PG 641 About 20 mg Five positions on the A...

Page 172: ...bly G2 24mg Permalub G2 about 24 mg LF LF LF G2 24mg G2 24mg G2 24mg LF roller Bearing Permalub G2 about 24 mg LF roller LF roller Permalub G2 about 24 mg Permalub G2 about 24 mg Permalub G2 about 24...

Page 173: ...aring Permalub G2 about 12 mg LF roller backup two positions Permalub G2 about 12 mg Bushing Permalub G2 about 12 mg Rail Molycote PG 641 about 12 mg Rib Molycote Pg 641 about 12 mg Pinch roller relea...

Page 174: ...AC cable Take out the head and close the head cover and the top cover Restart the printer in user mode without a head mounted Restart the printer in service mode and check the nozzle check pattern Ini...

Page 175: ...Chapter 6 Main Unit Configuration Diagrams...

Page 176: ......

Page 177: ...ller Ink tank Carriage M LF motor Platen fan Non ejection sensor Head up down motor Multisensor Carriage encoder Maintenance cartridge Purge unit Carriage relay PCB Head relay PCB Tube Valve Subbuffer...

Page 178: ...cumulated air from the head Lift motor The drive motor that automatically regulates the distance between the head and paper The iPF5000 Series uses the eccentric cam of the carriage rail to move the c...

Page 179: ...000 Series S S S Prefed paper detection sensor Paper detection sensor LF_PE sensor Roll paper feeding sensor Multisensor Cutter Cassette pick up Flapper Release Back cover Manual feed from front POP b...

Page 180: ...Troubleshooting Guide 6 4 2 iPF700 Series S LF_PE sensor Cutter Cutter lower blade S Multisensor...

Page 181: ...Chapter 6 Miscellaneous Information 6 5 3 iPF8000 Series S S Multisensor LF_PE sensor Cutter Cutter lower blade Roll paper feeding...

Page 182: ...800 Series Multisensor LF_PE sensor Cutter Cutter lower blade Roll paper detection sensor Roll paper feeding Roller paper sensor Flapper Roll paper detection sensor Roll paper feeding Roller paper sen...

Page 183: ...Chapter 6 Miscellaneous Information 6 7 5 iPF650 750 Series Multi sensor Paper detection sensor Cutter Roll paper feeding Manual feeding...

Page 184: ...notice does not apply if this Guide and the product fail to comply with the laws and local regulations of the country in which they are used Trademark Notice All product names or company names used i...

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