
8. Error Code List
GT-3 Series
362
Error
code
Message
Meaning
Solution
6010
Machine Error
Failure of writing to EEPROM in
Main PCB
6011
Machine Error
Failure of deleting Flash ROM in
Main PCB
6012
Machine Error
Failure of writing Flash ROM in
Main PCB
6020
Machine Error
Illegal Real Time Clock
If the version of firmware is lower than 1.20, the
6012 surely occurs in writing Log. Refer to
“3-2-3-4. Upgrade in Flash ROM writing error”.
In other cases, replace the Main PCB.
6021
Fail: No Battery
Dead Battery of Real Time Clock
Replace the Battery on the Main PCB.
6031
Fail: Panel Button
Platen Button may be
malfunctioning.
6032
Fail: Panel Button
Print Button may be
malfunctioning.
6033
Fail: Panel Button
Stop Button may be
malfunctioning.
6034
Fail: Panel Button
Back Button may be
malfunctioning.
6035
Fail: Panel Button
OK Button may be malfunctioning.
6036
Fail: Panel Button
Down Button may be
malfunctioning.
6037
Fail: Panel Button
Up Button may be malfunctioning.
6038
Fail: Panel Button
Head Cleaning Button may be
malfunctioning.
Check it something is on the Control Panel and
pushing the button.
These errors may occur when some button is
pushing in turning ON the printer.
Confirm the cable that connects to the Panel PCB.
Replace the Panel PCB.
6040
Machine Error
Could not detect Head Memory
In initialization: confirm the connection of the Head
Detection Memory and turn OFF and ON the
printer. The issue is in firmware; contact Brother
via your dealer.
In operation: this may occur by other malfunction.
(Platen stepping out, overvoltage, etc.) Confirm the
log file, and communication between PCBs (via
Harness: Maintenance COM). Confirm the
operator not to move the Platen by hand, or the
printer may be seriously damaged.
Replace the Main PCB, which may be damaged.
6100
Machine Error
Adjust CR
Illegal Carriage Move (Speed
Error)
Adjust CR Speed if the error occurs in setup.
Clean the inside of GT-3, especially the Guide
Shaft (wipe off with alcohol and grease-up) and
replace CR Felts to move the Carriage smoothly.
Then adjust CR speed after cleaning.
6101
Machine Error
Carriage move did not complete.
6102
6103
Machine Error
Adjust CR
Failure in stopping the Carriage at
the proper position
6104
CR time-out of the Carriage during
printing
6105
Machine Error
CR time-out of the Carriage during
flashing
Clean the inside of GT-3, especially the Guide
Shaft (wipe off with alcohol and grease-up) and the
Encoder Strip, replace CR Felts to move the
Carriage smoothly. Then adjust the CR speed after
cleaning.
Replace the Carriage Motor.
Replace the Encoder Strip.
Replace the Carriage PCB and the Main PCB.