Biotek Synergy HTX, Operator'S Manual

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Appendix B: Error Codes
Error Codes Overview
When a problem occurs during operation of the Synergy HTX, an error codes appears in
Gen5. Error codes typically contain four characters, such as “2101,” and in most cases are
accompanied by descriptive text. With many errors, the instrument will beep repeatedly;
press the carrier eject button to stop this alarm.
Some problems can be solved easily, whereas others can be solved only by trained BioTek
service personnel. This appendix lists the most common and easily resolved error codes
that you may encounter.

Error codes beginning with “A” (e.g., A100) indicate conditions that
require immediate attention. If this type of code appears, turn the
instrument off and on. If the system test does not conclude
successfully, record the error code and contact BioTek’s Technical
Assistance Center.
If an error code appears in Gen5, you should run a system test for diagnostic purposes. In
Gen5, select
System > Diagnostics > Run System Test
. Having the system test report
before calling the BioTek’s Technical Assistance Center can speed the resolution of the
error.

If an error message appears while an experiment is in process
and after having received measurement data, it is your
responsibility to determine if the data is valid.
Contact Info: BioTek Service/TAC
Use this appendix to diagnose problems and solve them if possible. If you need further
assistance, record the following information and contact BioTek’s Technical Assistance
Center:
•
Ensure the error code is repeatable.
• Note the conditions (i.e., what the instrument was doing, was a protocol
running, etc.) when the error occurred.
•
Write down the serial number of the instrument and run and print a self-test.
Phone: 800-242-4685 (toll-free in the U.S.)
802-655-4740 (outside the U.S.)
Fax: 802-654-0638
E-mail: tac@biotek.com

For errors that are displayed during operation of the Synergy HTX with
the stacker, refer to the BioStack Operator’s Manual .
BioTek Instruments, Inc.