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e-STUDIO2006/2306/2506/2007/2307/2507/2303A/2303AM/2803AM/2309A/2809A
ERROR CODE AND TROUBLESHOOTING
8 - 63
8.3.17
Error in E-mail / Scanning Function
[ 1 ] E-mail related error
[1C69] SMTP server connection error
[1C71] SMTP authentication ERROR
[1C72] POP Before SMTP ERROR
[ 2 ] File sharing related error
[2D31] File creation failure
Classification
Error item
E-mail related error
SMTP server connection error
Check item
Measures
Setting
• Reset the login name and password of SMTP server and
perform the job again.
• Check if the SMTP server is operating properly.
LAN cable
• Check that the LAN cable is connected.
Classification
Error item
Internet FAX related error
SMTP authentication ERROR
Check item
Measures
Setting
• Check that SMTP authentication method, login name and
password are correct, then perform authentication again.
Classification
Error item
Internet FAX related error
POP Before SMTP ERROR
Check item
Measures
Setting
• Check that both the POP Before SMTP setting and POP3
setting are correct, then perform authentication again.
Classification
Error item
File sharing related error
Directory creation failure
File creation failure
File access failure
Check item
Measures
Setting
• Check if the access privilege to the storage directory is
writable.
• Check if the server or local disk has a sufficient space in
disk capacity.
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