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e-STUDIO2006/2306/2506/2007/2307/2507/2303A/2303AM/2803AM/2309A/2809A
ERROR CODE AND TROUBLESHOOTING
8 - 59
8.3.14
Circuit related service call
[C911] Toner cartridge IC chip access board abnormality
[C940] Engine-CPU abnormality
Classification
Contents
Circuit related service call
Abnormal access between the CTRG board and MAIN board
Proce
dure
Check item
Result
Contents
Next
Step
1
Does the recommended
toner cartridge display
appear when the toner
supply cover is opened
and closed?
Yes
Use the recommended TOSHIBA toner
cartridge.
2
No
2
Toner cartridge
• Check the phenomenon by removing the
toner cartridges and reinserting them.
• Check that the CTRG board of the cartridge
is installed properly.
• Avoid touching the contact point.
• Wipe the contact point with a soft cloth if it's
stained.
3
Contact point on the
equipment side
Check that the spring of the contact point is not
deformed.
4
Is the spring of the contact
point returned when it is
pushed lightly?
Yes
No
• Check that the CTIF board is installed
properly.
• Board check
7
5
MAIN board
• Connector check (CN15)
• Board check
6
Harness
• Connector check (CN15: Main board,
CN150: CTIF board)
• Harness check
7
CTIF board
• Check that the board is installed properly.
• Board check
Replacement part
Remark
Toner cartridge
MAIN board
Harness
CTIF board
Classification
Contents
Circuit related service call
Engine-CPU abnormality
Check Item
Measure
Main power switch
Turn OFF the main power switch, then back ON.
Engine-CPU and FROM
Check if the conductor pattern between the Engine-CPU and
FROM is short circuited or open circuited.
MAIN board
Board check
Replacement part
Measure
MAIN board
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